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The Westin Boston Waterfront

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#36 of 83 Hotels in Boston
Certificate of Excellence
GreenLeadersBronze level
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The Westin Boston Waterfront
The Westin Boston Waterfront
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2,496 Reviews from our TripAdvisor Community

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Showing 2,346: English reviews
Canada
Reviewed August 22, 2014

Booked on Hotwire for around $200 per night. Pleasantly surprised to get this hotel. Great lobby, friendly staff and lots of parking in garage. Room was nice with comfy beds and mini fridge and microwave. Wifi was included in our hotwire booking however I believe it is normally not included. Parking is also around $30 per night. Starbucks in lobby...

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Helpful?
1Thank Kris_1977Canada
MJorgensen, General Manager at The Westin Boston Waterfront, responded to this review

Thank you so much for your positive review of The Westin Boston Waterfront. We appreciate your business and are glad you had such a wonderful time in Boston. I'm delighted to hear you enjoyed your stay, and especially happy you found our staff to be friendly and accomodating. I'm surprised you mention the lack restaurants in the area, as we...

Toronto, Ontario, Canada
Reviewed August 21, 2014

I booked this hotel through Air Miles, as there was nothing else available in Boston downtown for under $300! The hotel is located in South Boston, near the Convention center and it is brand new, so that in itself is an added bonus. Our room was fair size, with a desk and a lounge area by the window, with an...

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Helpful?
1Thank Mirjana M
MJorgensen, General Manager at The Westin Boston Waterfront, responded to this review

Thank you for writing such a wonderful review following your recent stay with us. I'm so happy to hear you had such an enjoyable stay and am delighted you were impressed with our Heavenly bedding...I'd have to agree with the comfort - it certainly makes for a wonderful night's sleep! Thank you again for your positive review, and I hope...

Massachusetts
Reviewed August 19, 2014

The Westin Boston Waterfront had clean large rooms, restaurants, and a number of amenities including provision of gym clothes and sneakers if you wanted to use their gym. Staff was extremely pleasant and helpful. It's central location makes it easy to get anywhere.

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Helpful?
1Thank mombisquet
MJorgensen, General Manager at The Westin Boston Waterfront, responded to this review

Thank you so very much for taking the time to post a review following your stay at The Westin Boston Waterfront. I'm delighted that you had the opportunity to stay with us, and were able to enjoy so many of the great amenities we offer. Thank you again for your review, and we look forward to welcoming you back in...

New York
Reviewed August 18, 2014

Recently stayed at the Westin Waterfront, a gorgeous, modern hotel. Located in South Boston and next to the Convention Center, the hotel was a short walk to the Silver Line T stop but also a pleasant walk across Summer Street bridge to South Station. I had emailed the hotel in advance asking if they could accommodate my request for a...

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1Thank Butterfly7s
MJorgensen, General Manager at The Westin Boston Waterfront, responded to this review

Thank you so much for your positive review following your recent stay. We greatly appreciate your feedback, and are so happy to hear about your wonderful stay, and that you chose the The Westin Boston Waterfront to celebrate such a special occasion. We look forward to having the opportunity to serve you again in the future.

Baltimore, Maryland
Reviewed August 17, 2014

Our stay at the Westin Waterfront was great! Located in South Boston in the Seaport area, it was convenient to get to and to get around from. The concierge was very helpful in setting us up with fun activities to make the most of our one day visit. Having a Starbucks was a plus, as was the Natural Rain shower...

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Helpful?
Thank John S
MJorgensen, General Manager at The Westin Boston Waterfront, responded to this review

Thank you very much for posting a review following your stay at The Westin Boston Waterfront. I'm delighted to hear you our concierge was helpful in planning so many activities for you to enjoy during your short visit and hope we have the opportunity to welcome you back soon!

Rochester, New York
Reviewed August 17, 2014

Our (first) experience here was excellent, incl. their convenient location, w/24-7 cab service. Jeff (2 wks. new) and Matt made check in quick and friendly. When I mentioned my wife & I were celebrating a notable anniversary, they upgraded us from 'traditional' to 'Commodore' suite, NO charge. And it was as advertised: expansive, clean, very good air quality, bed(ding), and...

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Helpful?
1Thank Larry O
MJorgensen, General Manager at The Westin Boston Waterfront, responded to this review

Thank you so much for taking the time to write a review following your recent stay with us. Congratulations to you and your wife on celebrating a notable anniversary, I'm delighted you had such an enjoyable trip. I especially would like to thank you for your comments regarding the service provided to you by our staff. The team is truly...

Rochester, New York
Reviewed August 15, 2014 via mobile

Great location but we requested a roll away bed and we saw it around the corner from our room and hours later it never got delivered. We got it ourselves and no one even checked. The second day of our stay, we left our room at 8:40 am returned at 1:00 then left again at 2:00. Our room never got...

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1Thank Slanz
MJorgensen, General Manager at The Westin Boston Waterfront, responded to this review

Thank you for taking the time to post a review following your recent stay at The Westin Boston Waterfront. I apologize for the service you received during your stay, and would welcome the opportunity to speak with you further. I can be reached at michael.jorgensen@westin.com and look forward to hearing from you.

Montreal, Canada
Reviewed August 15, 2014

Arriving back from our cruise Boston/Bermuda. It was nice to arrive at the The Westin Boston Waterfront hotel, from the moment we arrived August 8th till we left August 10th everything was great. The check in went great, a great big thank you to Harkeem Steed, Front Desk Supervisor who was very pleasant, kind, patient and checked us in with...

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Thank jamesfire16
MJorgensen, General Manager at The Westin Boston Waterfront, responded to this review

Thank you very much for your wonderful review of The Westin Boston Waterfront following your most recent stay. I'd also like to thank you for your continued business. I'm delighted to hear you enjoyed the remainder of your vacation after your cruise, and will be certain to share your comments with Harkeem and our Director of Front Office. We believe...

Aberdeen, United Kingdom
Reviewed August 14, 2014

Arrived from the airport to be greeted by very friendly and efficient staff. Check in swift and easy and first impressions good. Room on the 11th floor, nice and a view over the business district not exactly scenic, small grumble number 1. The room very tidy, although you can tell its a room set up for a business traveller, plastic...

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Thank Graeme1940
MJorgensen, General Manager at The Westin Boston Waterfront, responded to this review

Thank you very much for taking the time to write a review following your recent stay at The Westin Boston Waterfront. We appreciate your business, and are glad you had the opportunity to vacation in our wonderful city! I'm happy to hear your check-in experience was easy, although I do apologize that the coffee cups were not stocked in your...

San Francisco, California, United States
Reviewed August 14, 2014

This time I had a beautiful view from the 14th floor. But at $411.00 for a Wednesday night, they should have paid me to get on their wifi. Running down to the Starbucks for free internet isn't all bad, but after a bit it got tiresome. Took full advantage of the gym and a had a great sleep in the...

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Helpful?
1Thank Elle S
MJorgensen, General Manager at The Westin Boston Waterfront, responded to this review

Thank you so much for your review of The Westin Boston Waterfront following your recent visit. I'm glad you had the opportunity to stay with us, and appreciate your continued business. I couldn't agree more about the desk chairs in the rooms - we are in the throes of replacing all of them, and hope to have that project completed...

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Staying in Seaport District / South Boston Waterfront

Neighborhood Profile
Seaport District / South Boston Waterfront
This area has been expanding and becoming more and more popular, for good reason. Not surprisingly, the seaport district of South Boston is located beautifully along the water. The area is designed for easy strolling along the HarborWalk, and there are bars and restaurants for all ages and budgets. The Institute of Contemporary Art is located in this area in a contemporary building with an absolutely stunning deck overlooking the water. In the summer time there are Friday music concerts on the deck of the museum. Nearby, there are many green spaces to enjoy.
Explore this neighborhood
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Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
GreenLeadersBronze level
About the property
  • Wheelchair access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Food & drink at the hotel
M.J. O'Connor's Irish Pub
M.J. O'Connor's Irish Pub
Cuisines: American, Irish, Bar, Pub, Soups
Sauciety
Sauciety
Cuisines: American
Things to do
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Paid Wifi
  • Paid Internet
Services
  • Room Service
  • Business Center with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
The Westin Boston Waterfront Hotel is located in in the waterfront area of this historic city. We offer convenient access to the Airport with plenty of meeting space. ... more   less 

Additional Information about The Westin Boston Waterfront

Address: 425 Summer Street, Boston, MA 02210
Location: United States > Massachusetts > Boston > Seaport District / South Boston Waterfront , South Boston
Price Range: $229 - $560 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — The Westin Boston Waterfront 4*
Number of rooms: 793
Reservation Options:
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Also Known As:
The Westin Boston Waterfront Hotel Boston
Westin Hotel Boston
Boston Westin
Hotel Style:
#24 Family Hotel in Boston
#27 Luxury Hotel in Boston
#28 Business Hotel in Boston
#30 Green Hotel in Boston
#37 Romantic Hotel in Boston
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Questions & Answers

Here's what travelers have asked, with answers from The Westin Boston Waterfront staff and other travelers.
39 questions
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Questions? Get answers from The Westin Boston Waterfront staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Rooms on the higher floors has more privacy”
 of 5 bubbles kiddf2017, 5 days ago | Read review
“Gokdroom to excellent”
 of 5 bubbles chuckdeutsch12, 2 weeks ago | Read review
“If the sign says "Westin Boston Waterfront", walk away!”
 of 5 bubbles mgg42, 3 weeks ago | Read review
“had 4th floor room facing south - was very quiet”
 of 5 bubbles dsheridanq, 4 weeks ago | Read review
“Avoid rooms overlooking the freeway.”
 of 5 bubbles R2500QQmarkd, Jan 23, 2017 | Read review
5 of 5
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