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The Westin Boston Waterfront

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#38 of 82 Hotels in Boston
Certificate of Excellence
GreenLeadersBronze level
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2,461 Reviews from our TripAdvisor Community

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There are newer reviews for The Westin Boston Waterfront
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Showing 2,315: English reviews
Mississippi
Reviewed August 11, 2014

I stayed here on my way home from Portsmouth for one night. I was excited to stay at a Westin (based on past experiences), but it fell short of my expectations. First and foremost, the guest floor hallways were tired and sad. I know it takes a lot to renovate a hotel, but this one should invest. My chair in...

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2Thank Lawrence H
MJorgensen, General Manager at The Westin Boston Waterfront, responded to this review

I’d like to thank you for taking the time to post a review following your recent stay at The Westin Boston Waterfront. I’m delighted to hear you experienced the service our hotel is known for…I am, however, sorry that you did not find your stay up to par based on past experiences. You mentioned the desk chair in the guest...

Pennslyvania
Reviewed August 11, 2014

My family joined my husband on his business trip where most of the business events were held in the Convention Center. Being literally next to the Convention Center it was very convenient for those events. However, I found it out of the way to everything else in Boston and the T (subway) did not help so you were stuck getting...

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1Thank martinianyone
MJorgensen, General Manager at The Westin Boston Waterfront, responded to this review

Thank you for taking the time to review The Westin Boston Waterfront. We appreciate your review and am glad to hear you enjoyed your stay. I also want to thank you for pointing out all that we offer within the hotel, but I think it bears noting that this area continues to develop and the restaurants and attractions in the...

Wakefield, Massachusetts
Reviewed August 11, 2014

Stayed overnight last Saturday for a Wedding, reception being held at the Hotel. The staff was uniformly great, facilities great. As usual, beds were very comfortable. The reception was wonderful. No free wifi in hotel is outrageous. There was a menu of charges ranging from 6.99 for one one hour period, and up. After paying top shelf price for room,...

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Thank Esurette
MJorgensen, General Manager at The Westin Boston Waterfront, responded to this review

Thank you so much for taking the time to write a review following your recent stay with us. I'm delighted to hear you had such a great time, and enjoyed the wedding and reception! I'm surprised to hear the parking ticket wasn't valid when presented at check-out, and the only thing I can think of is it was valid only...

Edmonton, Canada
Reviewed August 9, 2014

I was at the Westin for a conference and the beds were super comfortable. Ofcourse, like most hostels, the price range is towards the top but regardless my experience was very good. The only problem was that there was no free-wifi in the hotel other than in the lobby which can be a problem for people who are travelling for...

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1Thank ShubhamShan
MJorgensen, General Manager at The Westin Boston Waterfront, responded to this review

Thank you very much for taking the time to post a review following your recent stay at The Westin Boston Waterfront. We are delighted that you were able to spend a little time with us during your recent trip. Once again, thank you for your comments and we hope to have the opportunity to welcome you back in the future.

Harrisburg, Pennsylvania
Reviewed August 7, 2014

I had a GREAT stay here! Pros: - Seriously, the most comfortable bed: soft, plush, high-quality sheets and thick and heavy (but not hot) duvet - Complimentary teas and coffee in room - super comfy robe hung in the bathroom - good supply of toiletries - great view of the city - walking distance (about a mile) from the train...

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Thank BeckyE618
MJorgensen, General Manager at The Westin Boston Waterfront, responded to this review

Thank you so very much for taking the time to write such a wonderful review of The Westin Boston Waterfront following your recent stay with here. I'm delighted you enjoyed your stay, and so happy to hear you had the opportunity to experience some of our amenities..I'd have to agree the bed is incredibly comfortable, and certainly affords a great...

Bendigo, Australia
Reviewed August 7, 2014

I stayed 5 nights for a conference. There is nothing I can fault with this hotel and their staff. Nothing was a problem, no issue to big and everyone so happy and eager to please. My room was always well cleaned. The bed are the best, I slept better than at home! Great facilities on site for everything you need...

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1Thank elisabeth_on_the_go
MJorgensen, General Manager at The Westin Boston Waterfront, responded to this review

Thank you so much for your comments regarding your recent stay at the Westin Boston Waterfront...I was very pleased to see that we met or exceeded your expectations in most if not all areas of the hotel. We are very proud of all the staff at the hotel and Aziz, Hassan & Mehdi are no exception! They truly loeve what...

Boston, Massachusetts
Reviewed August 4, 2014

Even though there is no van, this is a great place to stay to catch a flight from Logan. My experience with some of the on-airport hotels is that the rooms are nicer, the food is better and there is less noise at the Westin Waterfront Boston. I live fairly far from Logan -- a good hour if there is...

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Thank Lighthouse143
MJorgensen, General Manager at The Westin Boston Waterfront, responded to this review

Thank you so much for your comments about your recent stay at the Westin Boston Waterfront...you are so right about the conveneice to the airport...in fact if you are lucky enough to get a room facing the harbor, often times you can see the planes taking off and landing in the distance. Once again thank you for you comments and...

Naples, Florida
Reviewed August 3, 2014

The big first impression was that they let me check in at 11 am. Thank you. Thank you. Thank you! That small courtesy made my day and my business trip so much better. I had an early afternoon business meeting and was able to get a quick shower and freshen up before the meeting. The Westin is a convention hotel...

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Helpful?
1Thank Kim K
MJorgensen, General Manager at The Westin Boston Waterfront, responded to this review

Thank you very much for your positive comments regarding your recent stay at the Westin Boston Waterfront...I am delighted that you were able to spend some time with us and equally delighted that we were able to get you checked in prior to check in time. Once again thank you for staying with us and sharing your experience and we...

Ottawa, Canada
Reviewed August 3, 2014

My daughter and I stayed at the hotel for the American Dance Awards for 8 days. Martha was part of our cleaning staff on the floor! She always smiled and spoke to us and asked if she could get anything for us. She said she wanted to make sure we were happy and had a great stay! I've never had...

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1Thank Sash0660
MJorgensen, General Manager at The Westin Boston Waterfront, responded to this review

Thank you so much for your comments following your recent stay at the Westin Boston Waterfront! We are delighted that you were able to spend a little time with us. I cant agree with you more about Martha. In fact we are very proud of the entire staff and the efforts they put in towards customer service and Martha is...

Houston
Reviewed August 2, 2014

Westin Hotels are generally pretty good. This one is only 5 years old but there a few things that should have been designed better. I spent a week in room 1513. It has a great view, frig, comfy king bed, flat screen withgood cable selections, excellent a/c and a great shower. But, both bathroom sink faucets leak at the handles,...

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Helpful?
2Thank PDM77059
MJorgensen, General Manager at The Westin Boston Waterfront, responded to this review

Thank you for your recent comments regarding your stay at the Westin Boston Waterfront. We are delighted that you had the opportunity to spend a week with us and are able to provide us with such constructive suggestions. I should tell you the hotel is actually 8 years old, so it must be showing well if you got the sense...

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Staying in Seaport District / South Boston Waterfront

Neighborhood Profile
Seaport District / South Boston Waterfront
This area has been expanding and becoming more and more popular, for good reason. Not surprisingly, the seaport district of South Boston is located beautifully along the water. The area is designed for easy strolling along the HarborWalk, and there are bars and restaurants for all ages and budgets. The Institute of Contemporary Art is located in this area in a contemporary building with an absolutely stunning deck overlooking the water. In the summer time there are Friday music concerts on the deck of the museum. Nearby, there are many green spaces to enjoy.
Explore this neighborhood
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Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
GreenLeadersBronze level
About the property
  • Wheelchair access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Food & drink at the hotel
M.J. O'Connor's Irish Pub
M.J. O'Connor's Irish Pub
Cuisines: American, Irish, Bar, Pub, Soups
Sauciety
Sauciety
Cuisines: American
Things to do
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
Services
  • Room Service
  • Business Center with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
The Westin Boston Waterfront Hotel is located in in the waterfront area of this historic city. We offer convenient access to the Airport with plenty of meeting space. ... more   less 

Additional Information about The Westin Boston Waterfront

Address: 425 Summer Street, Boston, MA 02210
Location: United States > Massachusetts > Boston > Seaport District / South Boston Waterfront , South Boston
Price Range: $164 - $537 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — The Westin Boston Waterfront 4*
Number of rooms: 793
Reservation Options:
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Also Known As:
The Westin Boston Waterfront Hotel Boston
Westin Hotel Boston
Boston Westin
Hotel Style:
#24 Family Hotel in Boston
#28 Business Hotel in Boston
#29 Luxury Hotel in Boston
#31 Green Hotel in Boston
#37 Romantic Hotel in Boston
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Questions & Answers

Here's what travelers have asked, with answers from The Westin Boston Waterfront staff and other travelers.
34 questions
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Questions? Get answers from The Westin Boston Waterfront staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“The higher the better”
 of 5 bubbles ElRatler, 4 days ago | Read review
“Our room was impeccable, and over looked the convention center itself”
 of 5 bubbles TiffMateas, 2 weeks ago | Read review
“High floor, city view side”
 of 5 bubbles gulfstream450, 2 weeks ago | Read review
“Higher floors can give you the best city view.”
 of 5 bubbles KarlRamos, Dec 14, 2016 | Read review
“The snacks in the gift shop are VERY expensive. Walk across the street to the convenience store instead”
 of 5 bubbles davecS5284NT, Dec 9, 2016 | Read review
5 of 5
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