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The Westin Boston Waterfront

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#39 of 82 Hotels in Boston
Certificate of Excellence
GreenLeadersBronze level
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2,310 Reviews from our TripAdvisor Community

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Showing 2,177: English reviews
Boston, Massachusetts
1 review
5 of 5 stars Reviewed April 15, 2014

I am a Platinum member of Starwood and stay at many Westins. I had a few minor hiccups during my stay and Ana Borjas at the front desk went well above and beyond to make me feel heard and took care of my every request. I am not the traveler to complian but rather to boast when a job is... More 

Helpful?
Thank m a
MJorgensen, General Manager at The Westin Boston Waterfront, responded to this review

Thank you very much for your review of the Westin Boston Waterfront following your recent stay here. I am delighted that you had an opportunity to stay with us. I truly appreciate your comments about our location and wonderfull lobby...I also wanted to thank you for taking the time to give us your constructive suggestions. It is through feedback such... More 

Limerick, Ireland
Level Contributor
354 reviews
51 hotel reviews
common_n_hotel_reviews_1bd8 346 helpful votes
5 of 5 stars Reviewed April 14, 2014

Efficent & Excellent Staff, the Green option of not having room made over...works really well. Suggest improvements in; a) the Room Fridge in 730 is really noisy and interferes with sleep, afraid to turn it off. b) the NB runners & gear is a great idea but alas is uselass if not informed to guests before arrival as i knew... More 

Helpful?
Thank Loo99car
MJorgensen, General Manager at The Westin Boston Waterfront, responded to this review

Thank you very much for your review of the Westin Boston Waterfront following your recent stay here. I am delighted that you had an opportunity to stay with us. I truly appreciate your comments about our staff...we are very proud of them, and it is what really sets us apart from our competiion. I also wanted to thank you for... More 

Pasadena, California
Level Contributor
213 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 66 helpful votes
5 of 5 stars Reviewed April 6, 2014

Every aspect of this hotel is perfect for the traveler who is involved with events at the Boston Convention Center. A convenient walkway. indoor bridge, connects the hotel with the center ... so helpful in bad weather. The rooms are large and clean. Room service is efficient with food delivered hot and tasty. But the highlight of the hotel is... More 

Helpful?
2 Thank fro2
Donna F, Executive Assistant at The Westin Boston Waterfront, responded to this review

Thank you for posting such a fabulous review and for recognizing our hardworking staff. We pride ourselves on providing the highest level of customer service to our guests and your comments serve to prove what a great team we have in place here at The Westin Boston Waterfront. I hope you will consider staying with us again on your next... More 

Edison, New Jersey
Level Contributor
41 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
5 of 5 stars Reviewed April 3, 2014

It was a pleasure to stay at this excellent hotel. The front desk professionals greeted you as very important clients. The restaurant ( O'Connors ) was delighful and food quality was excellent with fast courteous service. The lobby was spacious and one could work for hours without any one disturbing you. The internet was efficient and the ambience was superb.... More 

Helpful?
Thank suraj m
Donna F, Executive Assistant at The Westin Boston Waterfront, responded to this review

Thank you for sharing your experience and recognizing our hardworking staff members. I was delighted to read we were able to meet your expectations and look forward to hosting you again in the future. More 

Singapore
Level Contributor
228 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 50 helpful votes
4 of 5 stars Reviewed March 27, 2014

This Westin is aligned with the next-door Boston Convention & Expo Center (BCEC) with a walkbridge to the event during poor weather. Large lobby area for congregating and meeting with colleagues with a small cafe/drinks area. There are 3 bar areas, as well as a comedy club (recently added in late 2013), a few restaurant options (including an Irish pub)... More 

Helpful?
1 Thank TcarlGren
Donna F, Executive Assistant at The Westin Boston Waterfront, responded to this review

Thank you for taking the time to post your review. Your feedback is greatly appreciated since it will allow us to maintain the high level of customer service our guests have come to expect. I hope you will consider The Westin Boston Waterfront for your next trip to Boston. More 

Tacoma, Washington
Level Contributor
93 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
4 of 5 stars Reviewed March 27, 2014

I've stayed at this hotel twice for business meetings. The adjacent convention center has amazing capabilities and acreage available. The meeting rooms within the hotel are lovely, well managed, and with much better-than-average catering. The rooms at the hotel are restful and exceedingly comfortable with the heavenly bed and other amenities. Dining choices within the hotel are somewhat limited, but... More 

Helpful?
Thank Lisa A
Donna F, Executive Assistant at The Westin Boston Waterfront, responded to this review

Thank you for posting such a fabulous review I was delighted to read your comments and I hope we have to opportunity to host you again in the future. More 

Worcester, Massachusetts
Level Contributor
336 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 50 helpful votes
5 of 5 stars Reviewed March 21, 2014

For the business traveler looking for a comfy room, polite staff, and near the cool waterfront, check on this location. This space is near the conference centers and away from the hustle of the Back Bay or other crowded college hotel locations, so you should be able to rest well, and prep for another day of work or meetings at... More 

Helpful?
Thank Adderley3C
Donna F, Executive Assistant at The Westin Boston Waterfront, responded to this review

Thank you for posting your review and for recognizing our hardworking staff. We appreciate your feedback and look forward to hosting you in the future. More 

Worcester, MA
Level Contributor
9 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 stars Reviewed March 21, 2014

I stayed at the Westin while attending a conference. The parking garage is awful. Looks as if it will crumble into the water. Very dark and narrow to navigate. I found the staff to be engaging and very friendly. My room was quiet even though it was directly above the ventilation system. My room was clean, bed and bath were... More 

Helpful?
Thank muzakalme
Donna F, Executive Assistant at The Westin Boston Waterfront, responded to this review

Thank you for taking the time to post your review. I was disappointed to learn we did not meet your expectations and I have shared your comments with our Housekeeping staff and the Manager of the parking garage. I would like to point out that we pride ourselves on providing the highest level of customer service and judging by your... More 

Kirkwood, Missouri
Level Contributor
33 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
4 of 5 stars Reviewed March 20, 2014

We stayed at the Westin Boston-Waterfront on July 4th. We wanted to watch the 4th of July fireworks in downtown Boston and thought that the location was closer than it really was. The lobby was nice and clean and check in was fast. The rooms were also very clean and above average for this kind of a hotel in my... More 

Helpful?
1 Thank MaxProsp757
Donna F, Executive Assistant at The Westin Boston Waterfront, responded to this review

Thank you for taking the time to post your review. We appreciate the feed back and hope you will consider staying with us in the future. More 

turners falls
Level Contributor
17 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed March 20, 2014

We love the Westin, great views of the harbor, we are able to see our ship, we stay here once a year prior to cruising. Hotel offers a great bar, it makes an amazing pineapple mojito. they also have luxury sheets and the beds are very comfortable... It is located in the seaport but a short taxi ride to all... More 

Helpful?
Thank MAMATAMA13
Donna F, Executive Assistant at The Westin Boston Waterfront, responded to this review

Thank you for posting your review. I was delighted to read you enjoyed your stay and we look forward to your next stay with us. More 

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Staying in Seaport District / South Boston Waterfront

Neighborhood Profile
Seaport District / South Boston Waterfront
This area has been expanding and becoming more and more popular, for good reason. Not surprisingly, the seaport district of South Boston is located beautifully along the water. The area is designed for easy strolling along the HarborWalk, and there are bars and restaurants for all ages and budgets. The Institute of Contemporary Art is located in this area in a contemporary building with an absolutely stunning deck overlooking the water. In the summer time there are Friday music concerts on the deck of the museum. Nearby, there are many green spaces to enjoy.
Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Spa
GreenLeadersBronze level
About the property
  • Wheelchair access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Food & drink at the hotel
M.J. O'Connor's Irish Pub
M.J. O'Connor's Irish Pub
Cuisines: American, Irish, Bar, Pub, Soups
The Westin Boston Waterfront
The Westin Boston Waterfront
Cuisines: American, Gluten Free Options
Sauciety
Sauciety
Cuisines: American
Things to do
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Room Service
  • Business Center with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Conference Facilities
  • Children Activities (Kid / Family Friendly)
  • Multilingual Staff
Official Description (provided by the hotel)
The Westin Boston Waterfront Hotel is located in in the waterfront area of this historic city. We offer convenient access to the Airport with plenty of meeting space. ... more   less 

Additional Information about The Westin Boston Waterfront

Address: 425 Summer St, Boston, MA 02210-1719
Location: United States > Massachusetts > Boston > Seaport District / South Boston Waterfront , South Boston
Price Range: $224 - $566 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — The Westin Boston Waterfront 4*
Number of rooms: 793
Reservation Options:
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Also Known As:
The Westin Boston Waterfront Hotel Boston
Westin Hotel Boston
Boston Westin
Hotel Style:
#24 Family Hotel in Boston
#27 Green Hotel in Boston
#28 Business Hotel in Boston
#28 Luxury Hotel in Boston
#37 Romantic Hotel in Boston
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