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The Westin Boston Waterfront

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#37 of 83 Hotels in Boston
Certificate of Excellence
GreenLeadersBronze level
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The Westin Boston Waterfront
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2,495 Reviews from our TripAdvisor Community

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Showing 2,345: English reviews
Gloucester, Massachusetts, United States
Reviewed October 29, 2013

We enjoyed a nice romantic evening in the city at this beautiful hotel. The rooms are new and clean and the beds are so comfortable! The staff greeted us with smiles and everyone from the bell man to the parking attendant were all professional and helpful. We were not sure if we would enjoy being at this location, but there...

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Helpful?
Thank R0sie19
Donna F, Executive Assistant at The Westin Boston Waterfront, responded to this review

Thank your for the wonderful review of your property that you posted. I was delighted to read your stay was enjoyable and we hope you will consider staying with us again in the future.

Dallas, Texas
Reviewed October 27, 2013

We really like this hotel. The decor is very calm and organic with beautiful slate floors with little prints of ferns. The staff are very kind and friendly. It's a little pricier than our usual choice but we enjoy it so much it's worth it!

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Thank pdncpd
Donna F, Executive Assistant at The Westin Boston Waterfront, responded to this review

Thank you for posting your review. We appreciate your feedback and I was delighted your stay was an enjoyable one.

Hillsborough, New Jersey
Reviewed October 26, 2013

Recently spent 5 nights here for a business convention. SO convenient to walk to convention center without going outside or taking shuttles. Room was clean, comfortable and had all that I needed. Every staff member I encountered was polite and helpful. Nice view of the harbor from my higher floor room. I wouldn't be likely to choose this location for...

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Thank CEC1024
Donna F, Executive Assistant at The Westin Boston Waterfront, responded to this review

Thank you for posting your review. We appreciate your feedback and hope you will consider staying with us in the future. We are fortunate to be located in the up and coming Seaport District and there will be many more restaurants and attractions coming in the future. I hope you will consider staying with us for your next visit.

Cleveland, Ohio
Reviewed October 26, 2013

This is a relatively new hotel connected to the new Boston convention center. Its location is near enough to the airport to be convenient but it is across the harbor so no airport noise. There are a limited number of restaurants in the area so if you want to experience all of Boston, you either have to walk about 15...

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Thank GeneDoc57
Donna F, Executive Assistant at The Westin Boston Waterfront, responded to this review

Thanking you for taking the time to post your review. Your feedback is appreciated and we hope you will consider staying with us in the future.

Boston
Reviewed October 26, 2013

I was recently here for a work conference. I live in the area, but rarely stay in Boston, so this was a treat. The food at the hotel was amazing, and the service was fantastic! From the moment I checked in to the moment I checked out, I felt welcomed at the Westin. The rooms were clean, and the bathroom...

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Thank Linda9697
Donna F, Executive Assistant at The Westin Boston Waterfront, responded to this review

Thank for posting such a fabulous review. I was delighted to read your stay was enjoyable and we look forward to hosting you again in the future.

New York City, New York
Reviewed October 25, 2013

My wife and I stay at the Westin Boston Waterfront whenever business takes us to Boston. We love it. The rooms are nice and the staff is very helpful. We've been to City Bar & M J O'Connors but the best service and food is at the hotel's Birch Bar. Our servers were fantastic. Cant thank you girls enough! Courtney...

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Thank charlie r
Donna F, Executive Assistant at The Westin Boston Waterfront, responded to this review

Thank you for posting such a wonderful review and for recognizing our staff at Birch Bar. We look forward to hosting you again on your next visit to Boston.

mumbai
Reviewed October 24, 2013

I stayed here for a 18 days business trip mainly based out of Boston but had planned trips to NYC and places around. Proximity to Logan airport and south station(amtrack connectivity) is a huge plus for this hotel. The bed was comfortable, the washroom was well maintained, clean bathrobes and toiletries were replaced daily. I personally feel the room was...

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Thank Aniket_Shetty
Donna F, Executive Assistant at The Westin Boston Waterfront, responded to this review

Thank you for taking the time to post your review. Your feedback is crucial and will allow us to improve upon our services where necessary. I have shared your comments about the food at M.J. O'Connor's with the manager of that establishment so that it can be addressed with their culinary team.

Charlottesville, Virginia
Reviewed October 24, 2013

Stayed at the Westin Boston Waterfront as part of a business trip, and was most impressed. Clean, modern, efficient. Staff friendly and helpful. The room was quiet and well-appointed. Would highly recommend.

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Thank 949ww
Donna F, Executive Assistant at The Westin Boston Waterfront, responded to this review

Thank you for the glowing review. We appreciate your feedback and look forward to hosting you in the future.

Bay Area, California
Reviewed October 23, 2013

Checked in after 1:00 am. Three customers waiting to check in, managers milling around doing nothing then finally step in to check in the third person after 10 minutes. The regular person at the desk who checks me in is reasonably nice and courteous. As a Starwood Preferred member, I get a room that is average. Decor seem sparse -...

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Thank KL-XVIII
Donna F, Executive Assistant at The Westin Boston Waterfront, responded to this review

Thank you for taking the time to post your review. I was sorry to read your stay with us was disappointing and that we did not meet your expectations. I have shared your comments with the appropriate Department Heads which will allow us to improve our services in the areas you mentioned. I would also like to invite you back...

New York City, New York
Reviewed October 22, 2013 via mobile

I just checked in and I do believe I am ready to give my review. That's what happens when you have stayed at LOTS of hotels- you know right away when something is going to stink. Where to start...the view is awful. I appear to be looking at some long deserted road and a big warehouse-like building. The bathroom looks...

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1Thank Dragonlady15
Donna F, Executive Assistant at The Westin Boston Waterfront, responded to this review

Thank you for taking the time to post your review. While I was very disappointed to read that we did not meet your expectations, your feedback is appreciated and will allow us to improve upon our services where necessary. I would like to speak with you further about your stay and would appreciate hearing from you. Please contact me directly...

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Staying in Seaport District / South Boston Waterfront

Neighborhood Profile
Seaport District / South Boston Waterfront
This area has been expanding and becoming more and more popular, for good reason. Not surprisingly, the seaport district of South Boston is located beautifully along the water. The area is designed for easy strolling along the HarborWalk, and there are bars and restaurants for all ages and budgets. The Institute of Contemporary Art is located in this area in a contemporary building with an absolutely stunning deck overlooking the water. In the summer time there are Friday music concerts on the deck of the museum. Nearby, there are many green spaces to enjoy.
Explore this neighborhood
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Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
GreenLeadersBronze level
About the property
  • Wheelchair access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Food & drink at the hotel
M.J. O'Connor's Irish Pub
M.J. O'Connor's Irish Pub
Cuisines: American, Irish, Bar, Pub, Soups
Sauciety
Sauciety
Cuisines: American
Things to do
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Paid Wifi
  • Paid Internet
Services
  • Room Service
  • Business Center with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
The Westin Boston Waterfront Hotel is located in in the waterfront area of this historic city. We offer convenient access to the Airport with plenty of meeting space. ... more   less 

Additional Information about The Westin Boston Waterfront

Address: 425 Summer Street, Boston, MA 02210
Location: United States > Massachusetts > Boston > Seaport District / South Boston Waterfront , South Boston
Price Range: $227 - $562 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — The Westin Boston Waterfront 4*
Number of rooms: 793
Reservation Options:
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Also Known As:
The Westin Boston Waterfront Hotel Boston
Westin Hotel Boston
Boston Westin
Hotel Style:
#24 Family Hotel in Boston
#28 Business Hotel in Boston
#28 Luxury Hotel in Boston
#30 Green Hotel in Boston
#37 Romantic Hotel in Boston
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Questions & Answers

Here's what travelers have asked, with answers from The Westin Boston Waterfront staff and other travelers.
39 questions
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Questions? Get answers from The Westin Boston Waterfront staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Rooms on the higher floors has more privacy”
 of 5 bubbles kiddf2017, 3 days ago | Read review
“Gokdroom to excellent”
 of 5 bubbles chuckdeutsch12, 2 weeks ago | Read review
“If the sign says "Westin Boston Waterfront", walk away!”
 of 5 bubbles mgg42, 3 weeks ago | Read review
“had 4th floor room facing south - was very quiet”
 of 5 bubbles dsheridanq, 4 weeks ago | Read review
“Avoid rooms overlooking the freeway.”
 of 5 bubbles R2500QQmarkd, Jan 23, 2017 | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question