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The Westin Boston Waterfront

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#38 of 82 Hotels in Boston
Certificate of Excellence
GreenLeadersBronze level
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The Westin Boston Waterfront
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2,372 Reviews from our TripAdvisor Community

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Showing 2,230: English reviews
Austin, Texas
Level Contributor
29 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
2 of 5 stars Reviewed yesterday NEW via mobile

Not up to the standard of what I expect at a Westin. Overall, just really run down. Pool was tiny and moldy. Furniture was all chipped. The hotel needs a good scrubbing and dusting too. Servers in the dining room for breakfast were very good. They put the luster back in our stay. 👍 We always stay at Westin Grand... More 

Helpful?
Thank II2
3 reviews
5 of 5 stars Reviewed 2 days ago NEW

I know and fully understand the importance of Customer Experience in retail. And I believe I am a tough critic. So before I do anything else, I have to write this review in appreciation of the exceptional service and assistance I received from Laura at the Westin Boston Waterfront. Not only did she exceed my expectations in each element of... More 

Helpful?
Thank Leon P
Beeche
Level Contributor
38 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

Spent a long weekend visiting Boston and stayed at the Westin Waterfront. Not exactly on the waterfront however really did not matter. Front desk and support staff were great. Had a terrific lunch at one of their restaurants, MJ O’Connor’s. Not your typical Hotel food. One of the Managers, Matthew Tomkewicz went out of his way to make sure we... More 

Helpful?
Thank siepka
Marina del Rey, California
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

hotel staff is always fantastic. The hotel is always a favorite stay when visiting Boston. Close proximity to all of Boston. Recommend this great hotel to everyone. The lobby experience is inviting as well as the guestroom.

Helpful?
Thank MarinadelRey310
Level Contributor
3 reviews
5 of 5 stars Reviewed 5 days ago NEW

kingsize bed and all the amenities that I needed -very comfortable stay. Room service was prompt and staff extremely courteous, they made it very clear that gratuity was included in room service charges so I didn't tip twice as I have done at other hotel chains. Every member of staff I encountered was extremely friendly, and helpful.

Helpful?
Thank Patricia D
Worcester, Massachusetts
1 review
5 of 5 stars Reviewed 6 days ago NEW

Corner room with great city and harbor view. Staff was great and even sent a Legoland Happy birthday welcome amenity to the room when we returned to surprise our grandson. This was a totally unexpected and really made our day even better

Helpful?
Thank mortonrw
MJorgensen, General Manager at The Westin Boston Waterfront, responded to this review

Thank you for taking the time to share your review. I'm delighted to hear that your Grandson enjoyed his birthday celebration and that our staff was able to surprise him with the Lego-themed amenity. I'll be sure to share your comments with our team- they'll be thrilled to know that they were able to make an impact on your grandson's... More 

London, United Kingdom
Level Contributor
24 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
3 of 5 stars Reviewed 6 days ago NEW via mobile

Stayed at the hotel a week ago on a business trip. Was staying for three nights, but each night was booked separately (because didn't know how long the trip was at time of booking). Hotel couldn't merge all bookings together. Am Starwood Platinum. Didn't get upgraded. Got a voucher for breakfast but only for the first day. Agent forgot to... More 

Helpful?
Thank hmkanji
MJorgensen, General Manager at The Westin Boston Waterfront, responded to this review

Thank you for taking the time to share feedback from your stay. I apologize for the difficulties you encountered during your time with us and ask that you reach out to our Hotel Manager, Frank Guzzi, if you would like to discuss your experience further. He can be reached at frank.guzzi@westin.com. Thank you again for your review. More 

Beavercreek, Ohio
Level Contributor
152 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
4 of 5 stars Reviewed 6 days ago NEW via mobile

Pretty typical Westin experience, high quality, modern decor, with a Starbucks in the lobby. The hotel is next to the convention center, walking distance from the harbor front area, and is also very close to a metro/subway stop.

Helpful?
1 Thank crusnock
MJorgensen, General Manager at The Westin Boston Waterfront, responded to this review

Thank you for sharing your experience at The Westin Boston Waterfront, I'm happy to hear that you found our location convenient and that you enjoyed your stay. I hope to welcome you back the next time your travels bring you to Boston. More 

Gainesville, Florida, United States
Level Contributor
43 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
5 of 5 stars Reviewed 1 week ago

During a trip to Boston that was part work, part play, my husband, son and I spent four nights at the Westin Waterfront. I was most impressed with the breakfast downstairs--my son and I have food allergies, and they not only accommodated dairy-free smoothie requests but also had gluten-free bread that was pretty good quality. (Some gluten-free bread is like... More 

Helpful?
1 Thank Carrie C
MJorgensen, General Manager at The Westin Boston Waterfront, responded to this review

Thank you for taking the time to review your stay at The Westin Boston Waterfront. I'm delighted to hear about the friendly, accommodating service you received at Sauciety, and that you and your son were well-taken care of by our restaurant staff. Thank you for mentioning our Make A Green Choice program as well, and for contributing to our effort... More 

atlanta
Level Contributor
40 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
5 of 5 stars Reviewed 1 week ago via mobile

My family and I stayed at The Westin Waterfront and had a great visit. Rooms are very comfortable and very clean. Service was very efficient and friendly. Very accessible to Logan Airport. Highly recommend!

Helpful?
Thank puppysmiles
Questions? Get answers from hotel staff and past guests. Ask a question

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Staying in Seaport District / South Boston Waterfront

Neighborhood Profile
Seaport District / South Boston Waterfront
This area has been expanding and becoming more and more popular, for good reason. Not surprisingly, the seaport district of South Boston is located beautifully along the water. The area is designed for easy strolling along the HarborWalk, and there are bars and restaurants for all ages and budgets. The Institute of Contemporary Art is located in this area in a contemporary building with an absolutely stunning deck overlooking the water. In the summer time there are Friday music concerts on the deck of the museum. Nearby, there are many green spaces to enjoy.
Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Spa
GreenLeadersBronze level
About the property
  • Wheelchair access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Food & drink at the hotel
M.J. O'Connor's Irish Pub
M.J. O'Connor's Irish Pub
Cuisines: American, Irish, Bar, Pub, Soups
Sauciety
Sauciety
Cuisines: American
Things to do
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Room Service
  • Business Center with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Conference Facilities
  • Children Activities (Kid / Family Friendly)
  • Multilingual Staff
Official Description (provided by the hotel)
The Westin Boston Waterfront Hotel is located in in the waterfront area of this historic city. We offer convenient access to the Airport with plenty of meeting space. ... more   less 

Additional Information about The Westin Boston Waterfront

Address: 425 Summer St, Boston, MA 02210-1719
Location: United States > Massachusetts > Boston > Seaport District / South Boston Waterfront , South Boston
Price Range: $178 - $670 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — The Westin Boston Waterfront 4*
Number of rooms: 793
Reservation Options:
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Also Known As:
The Westin Boston Waterfront Hotel Boston
Westin Hotel Boston
Boston Westin
Hotel Style:
#24 Family Hotel in Boston
#26 Luxury Hotel in Boston
#28 Business Hotel in Boston
#29 Green Hotel in Boston
#37 Romantic Hotel in Boston
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