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The Westin Boston Waterfront

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#37 of 83 Hotels in Boston
Certificate of Excellence
GreenLeadersBronze level
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The Westin Boston Waterfront
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2,491 Reviews from our TripAdvisor Community

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Livingston, New Jersey
Reviewed 5 days ago NEWvia mobile

I prefer the location of the other Westin in Boston but if you are here for a convention, this is the place to stay. Hotel is busy with a lot of conventioneers running around. There is a Starbucks on the lobby floor and restaurants and gift/sundry shop too. The rooms are fine. Excellent placement of outlets and good mirror placement....

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1Thank AmyC723
Spearfish, South Dakota
HOTEL’S FAVORITE REVIEW
Reviewed 1 week ago via mobile

Checked in early as my plane landed early. Staff was very friendly and helpful. Dined in several on site restaurants and was very pleased with choices and service. Room service was very efficient and checkout a breeze. Thank you for an enjoyable stay

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1Thank Bearsuit01
About Hotel's Favorite Review
MJorgensen, General Manager at The Westin Boston Waterfront, responded to this review

Thank you for sharing a review of your stay at The Westin Boston Waterfront. I'm happy to hear about the positive interactions you had with our associates and delighted that you enjoyed your stay. I hope we have the opportunity to welcome you back soon.

Reviewed 1 week ago via mobile

Clean, comfortable, safe feeling (woman traveling alone for business). Staff helpful and easy to work with. Starbucks, gift shop, restaurants and bar (I only used Starbucks and gift shop). Very easy to get there from airport. The beds are AWESOME!!! Would stay there again for business or personal.

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Thank Nikki B
Reviewed 1 week ago via mobile

The Westin is s nice hotel. I stayed here because I was going to convention and it's the closest hotel to the convention center. Check in was easy although the gentleman checking us in had zero personality. Room wasn't ready at 1pm. Check in is at 3... we got our room about 3:40. Bed was comfortable and room was clean....

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Thank RMH0013
MJorgensen, General Manager at The Westin Boston Waterfront, responded to this review

Thank you for sharing a review of your stay at The Westin Boston Waterfront. I apologize for the difficulties you encountered during your stay, and welcome you to reach out to our Hotel Manager, Frank Guzzi, if you would like to discuss any of the issues you mentioned in more detail. He can be reached at frank.guzzi@westin.com, and would be...

Boston, Massachusetts
Reviewed 2 weeks ago

I check in Westin waterfront hotel on Sunday night March 5,2017 at 7:00 p.m. at front desk person check me in up to my room that nite the room was nice but small room was good no ploblem with room the AC/ heat was work in the room that nite no ploblem with room but could updated my room bigger...

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Thank chuckdeutsch12
Boston, Massachusetts
Reviewed 2 weeks ago

Congratulations Westin Boston Waterfront. You couldn't have failed more if you tried. 600 plus people attending a gala ball for charity and you pretty much ruined it every way you can. Spend thousands of dollars for a charity event, only to have the privilege of dressing in a public bathroom because rooms aren't ready? Sweet! Some rooms weren't ready until...

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Thank mgg42
MJorgensen, General Manager at The Westin Boston Waterfront, responded to this review

I'm very sorry to hear about your experience at The Westin Boston Waterfront, it certainly is not representative of the level of service we strive to offer our guests. I understand that you've already been in touch with our Hotel Manager, Frank Guzzi, to discuss your stay in more detail, and I appreciate you taking the time to provide us...

A TripAdvisor Member
1 review
1 helpful vote
Reviewed 2 weeks ago via mobile

After a long travel day arriving at the Westin at 2am and not feeling well you let me stay in our room until 4pm. I was able to sleep until 2pm. No other Hotel has ever done this before. Words cannot express how grateful I am. I will never forget this. THANK YOU FROM THE BOTTOM OF MY HEART!!! And...

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1Thank A TripAdvisor Member
MJorgensen, General Manager at The Westin Boston Waterfront, responded to this review

Thank you for taking the time to share your experience at The Westin Boston Waterfront. We understand how difficult a long day of traveling can be, especially when you're feeling under the weather. I'm happy that you were able to relax and recharge in your Heavenly Bed and enjoy a late check-out, and I hope you're feeling much better. Thank...

Newcastle upon Tyne, England, United Kingdom
Reviewed 3 weeks ago via mobile

The only reason you would stay here is if you're either going to the convention centre next door or the hotels in the city centre are full, it's a good 10-15 minutes away from the town. Staff are friendly, lobby is very spacious, a lot of birch trees...love the leaf wall on the entrance. Beds are amazing, nice and soft,...

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Thank NCLman1979
MJorgensen, General Manager at The Westin Boston Waterfront, responded to this review

Thank you for taking the time to share a review of your stay. I'm happy to hear that you found your guestroom to be comfortable and got a good night's sleep in your Heavenly Bed. While we're a short cab, Uber, or T train ride from Downtown Boston and Back Bay, our Seaport District location is within walking distance of...

Mass., USA
Reviewed 3 weeks ago

Overall the hotel was very nice. Great beds, plenty of pillows, nice "rainfall" shower, room well-appointed. Hotel was quiet away from the lobby. Staff was generally friendly. Wifi was aggravating leave your room and go to lobby, need to change wifi connection, then go the meeting rooms and it asks you for a code. 3 separate wifi's as you move...

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Thank Dan S
MJorgensen, General Manager at The Westin Boston Waterfront, responded to this review

Thank you for taking the time to share feedback from your stay at The Westin Boston Waterfront. I'm happy to hear that you were comfortable in your guestroom and enjoyed your Heavenly Bed and the rainfall shower head in your guest bathroom- I’d have to agree that they are very relaxing. I'm sorry about the difficulties you encountered when accessing...

Reviewed 3 weeks ago

I was travelling to Boston for work and this was my second hotel here. It is a typical hotel for conferences and business travellers. Emirates cabin crew are also staying in this hotel. The check-in was very quick and the staff was very helpful and friendly. The reception area is nice and spacious. My room was on the 10th floor...

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1Thank Anyani B
MJorgensen, General Manager at The Westin Boston Waterfront, responded to this review

Thank you for taking the time to review your stay. It's great to hear that you were comfortable in your guestroom, had a smooth check-in experience at our front desk, and enjoyed your breakfast at Sauciety. I'm sorry about the issue you encountered with your guestroom TV, but I'm glad that it was resolved quickly. Thank you again for your...

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Staying in Seaport District / South Boston Waterfront

Neighborhood Profile
Seaport District / South Boston Waterfront
This area has been expanding and becoming more and more popular, for good reason. Not surprisingly, the seaport district of South Boston is located beautifully along the water. The area is designed for easy strolling along the HarborWalk, and there are bars and restaurants for all ages and budgets. The Institute of Contemporary Art is located in this area in a contemporary building with an absolutely stunning deck overlooking the water. In the summer time there are Friday music concerts on the deck of the museum. Nearby, there are many green spaces to enjoy.
Explore this neighborhood
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Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
GreenLeadersBronze level
About the property
  • Wheelchair access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Food & drink at the hotel
M.J. O'Connor's Irish Pub
M.J. O'Connor's Irish Pub
Cuisines: American, Irish, Bar, Pub, Soups
Sauciety
Sauciety
Cuisines: American
Things to do
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Paid Wifi
  • Paid Internet
Services
  • Room Service
  • Business Center with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
The Westin Boston Waterfront Hotel is located in in the waterfront area of this historic city. We offer convenient access to the Airport with plenty of meeting space. ... more   less 

Additional Information about The Westin Boston Waterfront

Address: 425 Summer Street, Boston, MA 02210
Location: United States > Massachusetts > Boston > Seaport District / South Boston Waterfront , South Boston
Price Range: $229 - $562 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — The Westin Boston Waterfront 4*
Number of rooms: 793
Reservation Options:
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Also Known As:
The Westin Boston Waterfront Hotel Boston
Westin Hotel Boston
Boston Westin
Hotel Style:
#24 Family Hotel in Boston
#28 Business Hotel in Boston
#28 Luxury Hotel in Boston
#30 Green Hotel in Boston
#37 Romantic Hotel in Boston
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Questions & Answers

Here's what travelers have asked, with answers from The Westin Boston Waterfront staff and other travelers.
39 questions
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Questions? Get answers from The Westin Boston Waterfront staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Gokdroom to excellent”
 of 5 bubbles chuckdeutsch12, 2 weeks ago | Read review
“If the sign says "Westin Boston Waterfront", walk away!”
 of 5 bubbles mgg42, 2 weeks ago | Read review
“had 4th floor room facing south - was very quiet”
 of 5 bubbles dsheridanq, 3 weeks ago | Read review
“Avoid rooms overlooking the freeway.”
 of 5 bubbles R2500QQmarkd, Jan 23, 2017 | Read review
“The higher the better”
 of 5 bubbles ElRatler, Jan 17, 2017 | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question