I am in the hospitality industry. My wife and I had to rush up to an animal hospital in that area. Steve and his staff were more than friendly and accommodating. They went out of their way to help us at every turn. The hotel was very well run. Steve and his staff were beyond great. I highly recommend this hotel Steve thank you very much
Do not stay here. It started with the person at the front asking me to drive on the sidewalk and encouraging me to back up into pedestrians. There was someone else's urine covering the toilet seat. Not a little bit, all over. There were different colors of hair in both towels in the room. The fridge froze and ruined the food I had for my dog. A man working there refused to wear a mask, despite signs all over. There is also broken glass on the property out front (not very pet friendly). All sorts of extra added fees. I mentioned all of these problems when I checked out and was assured that someone from the company would contact me... I'm still waiting. Absolute waste of money, not worth the filth or the hassle.
enVision was terrific from beginning to end. The Manager Lisa was extremely helpful when making the reservation. I recommend calling the hotel directly instead of booking online. Check-in with Steve was warm and gracious. The room was immaculate and very comfortable. This is our new 'spot' when we need a hotel in the Boston area.
While away from the hospitals may be a negative, this hotel is a quiet place to get some rest . The staff is very helpful. The neighborhood is very quiet! Issues handled with class !! Rooms a nice ! It was a 20 min walk to longwood medical area . Half the cost of longwood inn medical!!
Room smelled musty and foul when I checked in. Told the person at the front desk who said she would do something. Hours later when I came to go to sleep it was still the same. Went to the front desk - no one there. Called the hotel phone customer service - mailbox was full. Finally called the Choice Hotels 800# and they found someone at the hotel. Changed my room, new room smelled musty but not as bad, since it was late I stayed. Towel bar in the bathroom was broken and other bathroom accessories were chipped. Especially in these post COVID times, staying in a room that didn't smell right was not a great experience! And a front desk customer service where the mail box is full??