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Onyx Hotel - a Kimpton Hotel

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#31 of 82 Hotels in Boston
Certificate of Excellence
GreenLeadersSilver level
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Onyx Hotel - a Kimpton Hotel
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1,253 Reviews from our TripAdvisor Community

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Showing 1,161: English reviews
Cobbossee Lake Maine
Level Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 stars Reviewed yesterday NEW

Friendly, helpful staff. Complementary wine hour nice touch. Short walk to North End, Government Center, North Station. Small room. Contrary to another review the elevators and hallways were very clean.

Helpful?
Thank CobbosseeGail
Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
2 of 5 stars Reviewed 4 days ago NEW via mobile

We stayed one night at the Onyx and there were pros and cons. The pros were the location was great and it was easy to drive to and valet parking made it easier. ($47). The staff was pleasant and room was ready early. Cons: the elevator and halls were dirty and desperately needed vacuuming. The valet to get your car... More 

Helpful?
Thank L D
Boston
Level Contributor
41 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
4 of 5 stars Reviewed 5 days ago NEW via mobile

Lovely, small boutique hotel. Stayed 1 night to attend concert at TD Garden. Room with 2 double beds is small, but nice. Stocked mini bar in room and snacks if interested. The location is perfect for Garden events! Literally less than a 5 minute walk. Close to everything!

Helpful?
Thank Susan1015
Jessica L, General Manager at Onyx Hotel - a Kimpton Hotel, responded to this review

Hi Susan! Thank you so much for taking the time to reach out and let us know about your stay at the Onyx. I hope you had an awesome time and the concert. Best, Jesssica Jessica Lavin General Manager Jessica.Lavin@onyxhotel.com More 

Nashville, Tennessee
Level Contributor
29 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
1 of 5 stars Reviewed 6 days ago NEW

I stayed for two nights for a business trip. The service on check-in was great and the room seemed cute, although small. That's where my positive experience ends. I found two bed bugs the morning after the first night of my stay. I laid my clothes out on the bed to take them off the hangers and put on my... More 

Helpful?
Thank Daisy326
Jessica L, General Manager at Onyx Hotel - a Kimpton Hotel, responded to this review

Thank you so much for reaching out, as I'm embarrassed at the way the situation was handled. Please reach out to me at your convenience so we can assist with your belongings and speak more on the incident. My email address is jessica.lavin@onyxhotel.com Best, Jessica Lavin General Manager Jessica.Lavin@onyxhotel.com More 

Saint Louis, Missouri
Level Contributor
22 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

The Onyx hotel was a lovely little hotel, and the staff were great. Friendly, helpful, and great with directions and recommendations. It was a very quiet hotel, I didn't hear elevators, ice machines, doors or other guests once our door was shut.

Helpful?
Thank Emmy105
Jessica L, General Manager at Onyx Hotel - a Kimpton Hotel, responded to this review

Thanks for the great review Emmy. It sounds like the Onyx was a perfect fit for your trip to Boston. Best Wishes, Jessica Jessica Lavin General Manager Jessica.Lavin@onyxhotel.com More 

Charlotte, North Carolina, United States
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed 1 week ago

Just visited the Onyx again and still love the place. We'll be back. Despite my oversight on not booking the right dates (was due to leave when I thought I had another day) the staff was accommodating, friendly and pretty much fantastic. Suzanne (manager) was fantastic, and they're even mailing us some dry cleaning as we left town early. Location... More 

Helpful?
Thank RPettee
Jessica L, General Manager at Onyx Hotel - a Kimpton Hotel, responded to this review

I'm so glad that you've found a home away from home at the Onyx. Thank you so much for sharing your experience with us and for highlighting Suzanne. She is a true gem! Come back soon, Jessica Jessica Lavin General Manager Jessica.Lavin@onxhotel.com More 

Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 1 week ago

We stayed at the Onyx Hotel Boston for two nights in August. Great central location and very comfortable but I am mainly writing this review because my daughter left her iPad in our room there and we did not realize this until 12 hours later when we had arrived at our next stop in Vermont. I emailed the hotel but... More 

Helpful?
Thank Karen L
Jessica L, General Manager at Onyx Hotel - a Kimpton Hotel, responded to this review

I really appreciate you taking the time to reach out and share your story with us. Everyone on our team treats each guest like family. So of course each one would want to make sure you get reunited with your stuff! Thanks for staying with us! Jessica Jessica Lavin General Manager Jessica.Lavin@onxhotel.com More 

Pompano Beach, FL
Level Contributor
275 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 108 helpful votes
5 of 5 stars Reviewed 2 weeks ago

What a great hotel. I loved that they had a wine happy hour from 5-6pm. The best part of that was they also had a couple of pizza's out and I was able to take a few slices up to my starving son and keep our reservation for an 8pm dinner without trying to appease him. And the bedding. OMG!... More 

Helpful?
1 Thank lemon737
Jessica L, General Manager at Onyx Hotel - a Kimpton Hotel, responded to this review

You said it best, the Onyx is the perfect hotel for the whole family! I'm happy to see you'll be taking a little piece of us home with you. Thanks for sharing your story with us. Happy sleeping! Jessica Jessica Lavin General Manager Jessica.Lavin@onxhotel.com More 

Kalaheo, Hawaii
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Our first stay at the Kimpton Onyx will not be our last! For my family visiting Boston on a pleasure trip, the location was ideal. This lovely hotel is located on a quiet street steps from North Station, minutes from the bustling heart of the North End, and an easy walk to Quincy Market, Faneuil Hall, Boston Commons and the... More 

Helpful?
1 Thank 808MK
Jessica L, General Manager at Onyx Hotel - a Kimpton Hotel, responded to this review

Thank you for sharing your experience with us. I love that the Onyx was just what you needed for you and your family. I hope that you'll make it a tradition and we'll see you again soon. Thank you for staying with us and spreading the KimptonLove! Safe Travels, Jessica Jessica Lavin General Manager Jessica.Lavin@onxhotel.com More 

Saint Louis, Missouri
Level Contributor
32 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Came to boston to drop of my daughter at a college program. We arrived early to boston, came to hotel and they were kind enough to give us a room before check in time. The email I received the previous day had asked if I had a picture of someone I loved, I send the pic and to my surprise... More 

Helpful?
1 Thank LaTejana11
Jessica L, General Manager at Onyx Hotel - a Kimpton Hotel, responded to this review

We know that traveling is not always easy, so we look for any and every possible way to make it more enjoyable. Even something so small as a picture from home can help. Thanks for staying with us, and we'll make sure we save a room for you on your next trip. Best wishes, Jessica Jessica Lavin General Manager Jessica.Lavin@onyxhotel.com More 

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Restaurant
  • Room Service
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Spa
  • Fitness Center with Gym / Workout Room
GreenLeadersSilver level
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Bar/Lounge
  • Spa
  • Fitness Center with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Business Center with Internet Access
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Self-Serve Laundry
Official Description (provided by the hotel)
Onyx Hotel, a luxury boutique hotel in historic downtown Boston, offers exceptional service in stylish surroundings. This gem of a hotel is situated on a charming side street within walking distance of the Boston TD Garden (Fleet Center), Bunker Hill, the Freedom Trail, Faneuil Hall and North Station. The notable neighborhood is harmoniously met with the old-world hospitality of this Kimpton Hotel. The mesmerizing Ruby Room lounge adds to the bejeweled ambiance. ... more   less 

Additional Information about Onyx Hotel - a Kimpton Hotel

Address: 155 Portland St, Boston, MA 02114-1702
Location: United States > Massachusetts > Boston
Price Range: $238 - $468 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Onyx Hotel - a Kimpton Hotel 4*
Number of rooms: 112
Reservation Options:
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Also Known As:
Onyx Hotel Kimpton
Hotel Style:
#9 Spa Hotel in Boston
#17 Green Hotel in Boston
#21 Luxury Hotel in Boston
#29 Business Hotel in Boston
#31 Romantic Hotel in Boston
#34 Family Hotel in Boston
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