Location is very good. Rooms are clean. The staff is nice but not knowledgeable about the area or how to get to close by sites. The continental breakfast is mediocre. Rooms are clean but this is not a charming hotel one would expect with its boutique branding. We had two middle of the night alarms interrupt our sleep on two different evenings. No apologies were provided by staff for this.
I took my 79-year-old dad to Boston so that he could see Fenway for the first time ever. We were so very excited, and the Kimpton Onyx did not disappoint. The neighborhood is charming, and we were close to everywhere he wanted to go between the North End, Faneuil Hall/Quincy market, as well as even Boston Commons & the Back Bay. We did take the T to Fenway from the North Station and that was a very easy walk and trip. First off, I called Kimpton Onyx a few times to inquire about restaurants, and I spoke with Racquel and a couple occasions. She was very kind, thorough, and gracious. Then, the day before we left, I spoke with Vincent and shared with him that my dad will be turning 80 within the next 6-7 months. He made sure to have some goodies for us in the room, and gave us a nice upgrade that was very comfortable for both my dad and me. During our stay, we were lucky to see and be greeted by Racquel daily. She was so genuine, welcoming, fun, and kind. She assisted us when Dad & I were soaked during a rain storm, was very patient with our requests, and just an all-around wonderful person. I would always be so happy to see her at the front desk! I would say in jest, but also somewhat meaning it, “Oh look! There’s my new best friend Raquel!”.. Honestly, I can’t remember the last time an employee made me feel so welcome, appreciated, and cared for at a hotel. Racquel went out of her way to help us and even inquired about our drive home to Detroit. Racquel & Kimpton, thank you a million times over for making our trip to Boston so memorable for me & my 79+ year-old dear Daddy! We will never forget you or the Onyx! Shoutout to Vincent as well for his amazing hospitality! The Kimpton/IHG company (& we were) so incredibly lucky to meet and know you!…
I booked a trip for my family. This hotel took $662.09 from my credit card account immediately. Unlike other hotels who will commit to booking and you pay when you arrive at the facility. I tested positive for Covid 2 days later. I immediately called the hotel, and canceled on Booking.com. I offered documentation since that’s even good enough to satisfy my job. The cancellation occurred 7 days before we were due to arrive. I spoke with Manager Jasmine 3 different times to be refunded. Each time she pleasantly assured me that my money would be returned. A week later, my account is NOT REFUNDED and I am reduced to disputing the charge with my credit card company! Don’t get hosed here. There are so many fantastic places to stay in Boston. THIS IS NOT THE ONE FOR YOU!
Well situated is the only good thing. No service, AC in our room didn’t work, the beds are small and uncomfortable. Ask for water bottles, can’t have any, they ran out 😳. We stayed in Boston many times before, we won’t come back to this hotel, that’s for sure.
We are currently staying at this hotel … word or warning .. stay well clear! Location is great but at $400 per night, feeling beyond ripped off. Room is grubby at best … no service … asked for room to be serviced and half the towels only were replaced .. at $400 per night they couldn’t even empty the bins let alone make the beds .. Hilton hang your head in shame 😔😔😔
If you are looking for a spot in Boston under $300, this is it. It is a little walk from most everything you want to see, BUT it is right around the corner from the North Station and that is a good option. No view, but a good place to stay. Felt safe in the area to walk. Parking was expensive, but it is everywhere. Don't plan on breakfast there.
As I have mentioned in my title if you want a drink in the bar after a day out this isn’t the hotel for you! But if you don’t want one maybe it is! Anyway room beautiful lovely decor absolutely spotless! Never seen a bathroom so clean. Breakfast ok all in all a good hotel.
The hotel has changed to Hilton ownership, but features none of the Hilton amenities. For example, breakfast was complimentary - but it wasn’t a Hilton breakfast. Pastries, cereal, and coffee were provided, but we had to go across the street to Au Bon Pain to purchase a “real” breakfast. Don’t let past photos of the hotel fool you as it looks nothing like that now. The lobby is undergoing renovation and there is no restaurant. The staff was very friendly and accommodating. The location was great. The room was ok. As a diamond HH member, I know what to expect from staying at a Hilton - let alone a “Curio Collection” hotel. The standards need to be raised to Hilton levels before charging Hilton prices. I recommend staying somewhere else if you are expecting a Hilton.
I booked this hotel through a third party website while it was still a Kimpton premises. When we arrived we discovered that it had been taken over by Hilton who were carrying out a large amount of building work in the lobby. The entire first floor was darkly lit, had plastic sheeting all over and there was construction on a daily basis right up until our last day. I was extremely unimpressed, however we were on a city break and didn't plan on spending alot of time in the hotel, however a heads up would have been nice. The staff however were excellent, we were checked in quickly and they were responsive to any issue or query, the grab and go breakfast was a nice touch and the room was large and comfortable, bit there was some outside noise overnight. The location can't be beat and now the building work is over I would recommend this hotel to others.…
What used to be a hip Kimpton property is now an ignored Hilton property. Hilton may have forgotten that they owned this although they're still charging premier downtown destination prices. We received no maid service. Breakfast had no hot options. Some of the cleverness of Kimpton is now in disrepair. Staff is nice but we saw no maid service. Rooms are tiny. Although I am a Hilton Gold member I will look for another hotel for my next Boston trip.