A decent hotel in a great location. Stayed here while going to see Hamilton at the Boston Opera House. It was a short Uber ride from the airport and from the opera house. Really convenient to the arena where the Bruins/Celtics play. Lots of restaurants and bars nearby.
I took my 79-year-old dad to Boston so that he could see Fenway for the first time ever. We were so very excited, and the Kimpton Onyx did not disappoint. The neighborhood is charming, and we were close to everywhere he wanted to go between the North End, Faneuil Hall/Quincy market, as well as even Boston Commons & the Back Bay. We did take the T to Fenway from the North Station and that was a very easy walk and trip. First off, I called Kimpton Onyx a few times to inquire about restaurants, and I spoke with Racquel and a couple occasions. She was very kind, thorough, and gracious. Then, the day before we left, I spoke with Vincent and shared with him that my dad will be turning 80 within the next 6-7 months. He made sure to have some goodies for us in the room, and gave us a nice upgrade that was very comfortable for both my dad and me. During our stay, we were lucky to see and be greeted by Racquel daily. She was so genuine, welcoming, fun, and kind. She assisted us when Dad & I were soaked during a rain storm, was very patient with our requests, and just an all-around wonderful person. I would always be so happy to see her at the front desk! I would say in jest, but also somewhat meaning it, “Oh look! There’s my new best friend Raquel!”.. Honestly, I can’t remember the last time an employee made me feel so welcome, appreciated, and cared for at a hotel. Racquel went out of her way to help us and even inquired about our drive home to Detroit. Racquel & Kimpton, thank you a million times over for making our trip to Boston so memorable for me & my 79+ year-old dear Daddy! We will never forget you or the Onyx! Shoutout to Vincent as well for his amazing hospitality! The Kimpton/IHG company (& we were) so incredibly lucky to meet and know you!…
Simple- don’t stay here. Overpriced, terrible staff, bad food, not a “Hilton” level property. The property was clean but very tired and dated. The biggest issue was the terrible staff experience. There are too many other choices!
A friend and I stayed at the Onyx Hotel while we were overnighting in Boston. Overall, the service here is subpar and so are the rooms. The first thing that I should say is that I assume that this hotel was previously a Kimpton property. Typing the name "Onyx" into any GPS will bring you to the Kimpton, but it’s now a Hilton hotel. It was clear that this hotel did not have the brand standards of a Kimpton, and so went for one of these independent brands with Hilton. Essentially, that means they don’t have to provide any services like at a full brand Hilton or Hampton Inn. Check in was a total disaster. We were two Diamond Hilton customers and there was basically no recognition of that even though we confirmed our status with the check-in desk. We got an absolutely terrible room on the second floor that was directly next to the power generator – which, of course meant that the room was shaking and noisy. I walked out of the room immediately to change it, and a different check-in desk person said dismissively and immediately that there were no other rooms available. I went on hilton.com and for that night I was able to book basically every level of their hotel rooms. There was obviously availability. Not that I necessarily needed an upgrade, but I needed a different room at a higher floor not next to a loud generator directly outside the window. I attached a picture here, mainly because that is the absolute worst view I have ever seen in a hotel in my life. We were willing to move to a king bedroom instead of two doubles, so we didn’t get an upgrade, but we did get a higher floor. The room was quite small, but you could see the Asian-inspired Kimpton accessories that the hotel owners just kept without any renovation. Because I was on multiple floors, the hotel smells on every floor and the walls are paper thin so you can hear what other people are saying when they walk around in the hallways. Parking was very expensive at $60, but everywhere in this area is that price, even not even in the downtown core. Not a hotel I would stay at again.…
Perfect location for a game at the Garden or access to the North End. 15 minute walk to Mike’s Pastry or dinner at Beneventos. Less than that to TD Garden and the plentiful bars around. Staff was great and the rooms are clean. Avoid the lobby coffee. That’s literally the only dig on this place.
I am a Hilton Diamonds member and I would not suggest this hotel at all. The hotel is dark, Gross, cold, rude staff and there is no breakfast. I got nothing for my Hilton status. Just don’t use this hotel. I guess it’s for young kids going to Bruins games. Many other in town to use.
Find this hotel very convenient for my visit to family living at North End. The room was fairly quiet only little street noise apart from the bar nearby bar closing at around 1am on a Friday. Would probably recommend getting a room high up. Light breakfast was good, and kept fresh. Only valet parking, a bit on expensive side.
This place has no business being in the Curio collection. No restaurant or bar, customer service is crap and the free breakfast is stale pastries and bad coffee. What a joke. Very sorry I wasted my points here.
Safety and service issues that no one cares to address it. Breakfast is bad quality and has no breakfast area. Hotel is outdated and it doesn’t look nothing like the pictures specially not for a “deluxe room” not worth the curio status.
Comfortable bed, clean room, low traffic noise. Disappointed with front desk staff service and poor attitude. Had to wait for front desk to look up from their phone even after saying “good morning.” Breakfast service a great addition but I will not be back.
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