ONYX BOSTON DOWNTOWN

Travel safe during COVID-19

What you can expect during your stay

Face masks required for guests in public areas
Face masks required for staff in public areas
Hand sanitizer available to guests & staff
Regularly sanitized high-traffic areas
Staff required to regularly wash hands

Updated 10/08/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

A note from Onyx Boston Downtown

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Updated 10/08/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

4.0

Very good

1,702 reviews

#51 of 100 hotels in Boston

Location

Cleanliness

Service

Value

Travelers' Choice

GreenLeaders Silver level

Our downtown Boston hotel is within walking distance to the city’s top sights including TD Garden (Fleet Center,) Bunker Hill, Freedom Trail, and the Old North Church. Stay with us and enjoy pet-friendly rooms, an on-site fitness center, and dinner at Ruby Room, a wonderful gathering space for friends and libations.

Property amenities

Valet parking

Wifi

Fitness Center with Gym / Workout Room

Breakfast available

Board games / puzzles

Kids stay free

Children's television networks

Pets Allowed ( Dog / Pet Friendly )

Complimentary tea

Taxi service

Conference facilities

Meeting rooms

Baggage storage

Concierge

Newspaper

Non-smoking hotel

ATM on site

First aid kit

24-hour check-in

24-hour front desk

Dry cleaning

Laundry service

Shoeshine

Room features

Allergy-free room

Blackout curtains

Air conditioning

Desk

Housekeeping

Minibar

Cable / satellite TV

Bath / shower

Bathrobes

Interconnected rooms available

Room service

Safe

Telephone

Wardrobe / closet

Clothes rack

Iron

Laptop safe

Private bathrooms

Tile / marble floor

Wake-up service / alarm clock

Flatscreen TV

Radio

Complimentary toiletries

Hair dryer

Room types

Bridal suite

Non-smoking rooms

Good to know

HOTEL CLASS

HOTEL STYLE

Trendy

Green

Languages Spoken

English

Hotel links

Visit hotel website

Hotel deals

Location

Full view

100Great for walkers

Grade: 100 out of 100

111Restaurantswithin 0.3 miles

30Attractionswithin 0.3 miles

Contact

155 Portland St, Boston, MA 02114-1702

Getting there

Boston Logan International Airport3 miSee all flights

Worcester Airport42 miSee all flights

North StationBoston T4 min

BowdoinBoston T4 min

Rental CarsSee rental cars from $35/day

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Nearby restaurants

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Nearby attractions

Room Escapers

145 reviews

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1702Reviews21Q+A100Room tips

Reviews

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SherwoodMom2013 wrote a review Oct 25

Greenville, South Carolina3 contributions

Really disappointing for a Hilton Curio hotel

We stayed just after the changeover from Kimpton to Hilton, which I knew about in advance, but having stayed at Hilton/Curio hotels before, I thought service would be similar to a Kimpton. Sadly mistaken - the stay was really disappointing. Tiny room, looking out into ANOTHER room. Lobby basically closed down. They couldn't even be bothered to do the little things that make a stay at even an aging hotel (which this most definitely is) a pleasant experience. The coffee set-up in the morning was inadequate and crowded. They used the same Neutrogena soaps and products that Hilton uses in the Hampton Inns! Come on -- getting some boutique-hotel level soap and shampoos was definitely something that could have been planned in advance! This hotel is grouped in with mid-level luxury in Hilton's brands, but isn't worth the price until they do some overall upgrading.…

Date of stay: September 2021

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Service

Room Tip: Be sure to tell them you do NOT want a room that looks into another room!

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AandJTravelers1 wrote a review Aug 2021

Berkley, Michigan41 contributions38 helpful votes

Hotel's Favorite

Such a lovely neighborhood boutique hotel… And Racquel makes it that much better!

I took my 79-year-old dad to Boston so that he could see Fenway for the first time ever. We were so very excited, and the Kimpton Onyx did not disappoint. The neighborhood is charming, and we were close to everywhere he wanted to go between the North End, Faneuil Hall/Quincy market, as well as even Boston Commons & the Back Bay. We did take the T to Fenway from the North Station and that was a very easy walk and trip. First off, I called Kimpton Onyx a few times to inquire about restaurants, and I spoke with Racquel and a couple occasions. She was very kind, thorough, and gracious. Then, the day before we left, I spoke with Vincent and shared with him that my dad will be turning 80 within the next 6-7 months. He made sure to have some goodies for us in the room, and gave us a nice upgrade that was very comfortable for both my dad and me. During our stay, we were lucky to see and be greeted by Racquel daily. She was so genuine, welcoming, fun, and kind. She assisted us when Dad & I were soaked during a rain storm, was very patient with our requests, and just an all-around wonderful person. I would always be so happy to see her at the front desk! I would say in jest, but also somewhat meaning it, “Oh look! There’s my new best friend Raquel!”.. Honestly, I can’t remember the last time an employee made me feel so welcome, appreciated, and cared for at a hotel. Racquel went out of her way to help us and even inquired about our drive home to Detroit. Racquel & Kimpton, thank you a million times over for making our trip to Boston so memorable for me & my 79+ year-old dear Daddy! We will never forget you or the Onyx! Shoutout to Vincent as well for his amazing hospitality! The Kimpton/IHG company (& we were) so incredibly lucky to meet and know you!…

Date of stay: July 2021Trip type: Traveled with family

Room Tip: Tavern on the Square is a great resto around the corner with a great view of the north end bridge...

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2 Helpful votes

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Response from MaKayla Woods, Guest Services / Front Office at Onyx Boston Downtown

Responded Aug 6, 2021

Dear AandJTravelers1, Thank you so much for your review. I'm very happy to read that Raquel & Vincent were able to make this trip with your dad very special & we will make sure to share your comments with them. We hope to be able to welcome you back in the future.

Phuong L wrote a review Oct 25

Philadelphia, Pennsylvania1 contribution

Insane Charges!

I stayed at this hotel over the weekend (10/22-10/24) for a concert at TD Garden. My girlfriend and I were both very excited because of the prime location and ease of access to so many cool things. The rate for my total stay was $620+my Hilton points. I'm a silver member and she's a diamond member. We were thrilled about the price and the location. We arrived around 11:45 at night. The doors were locked, which is fair. The valet wasn't there either, but seeing how late it was, that was fine. The gentlemen at the front desk let us in and we ended up parking at a nearby parking garage. Honestly, it was fine. We immediately went to bed. Room was lovely and a cool view. The first night, I was charged $770+$75. I was very confused, so I went downstairs in the morning to figure this out. Jay was exceptionally helpful. It also seemed like there were newer staff members around, but Jay was ready to help. He explained there was a $75 incidental fee that would be used as a hold. I asked him why we were charged $225 instead of $150 and he fixed that issue. He removed the $75 immediately and apologized. He even told me to stop by before check out to completely verify everything. I actually got the $75 back in my account the day after. No wait at all! When we checked out, I asked for final verification and my car back from valet. Valet was a little bit iffy, but definitely didn't ruin the experience. Just took way longer than expected. I think that was because of the amount of guests, so we weren't too upset. We went on our way. The next morning I woke up to $770 and $620 charged on my account. I called the hotel and Marquis (sp?) picked up. I shared that I was charged $1390 for the entire stay. I asked why I was charged both. It seemed like instead of removing the $150, they charged my stay again. Marquis said he would have to connect me to the manager who was not in yet. However, I would have to wait until Wednesday at the earliest or Friday at the latest. At that point, we would have to call again if the issue was not rectified. They were able to give me back $75 the next day (Sunday) but I have to wait 3-5 business days for the rest of my money? He was not very helpful either. My girlfriend called around lunchtime to connect with the manager. We verified that I would get the $770 back. This place gives you the runaround. Many of the employees were not wearing masks, even though there was a sign that there was mandatory masks throughout the hotel, and the only thing that makes it worth it is the location. As others have shared, there are cheaper, better places around there too. Go to this hotel if you want a prime location with a ridiculous stupid charging policy and the runaround if you have questions. Otherwise, you can just save your money by sleeping in your car.…

Date of stay: October 2021

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Stacy W wrote a review Oct 8

26 contributions3 helpful votes

Shame on Hilton

I booked this hotel months ago because I love the Kimpton brand. I was never notified that the hotel had been acquired by Hilton or that anything about my stay had changed. While I am a Hilton Honors member and generally enjoy my stays at Hiltons, Hilton did not take any steps to let us know about the change in ownership or that apparently we would not get any housekeeping.. Despite the fact that we are spending thousands of dollars to stay here for four nights, Hilton couldn’t send an email to let us know we are going to have the same towels and no trash pick up? Shame on Hilton for not taking better care of their guests. Aside from the corporation missteps, Jasmine at the front desk is a delight. And the gentleman who was at the desk this morning made fresh coffee, which as also terrific. Too bad their employer isn’t as nice as they are.…

Date of stay: October 2021

Cleanliness

Service

Sleep Quality

Room Tip: Don’t expect housekeeping.

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Response from Lynne Luongo, General Manager at Onyx Boston Downtown

Responded 2 weeks ago

Thank you for mentioning Jasmine, she is great! I'm sorry about the rest of your stay. We did not do a good job of communicating the cleaning protocol. The stay over cleaning upon request came about during Covid for two reasons. The hotels have been operating with extraordinary staff shortages and there are just not enough people to clean rooms that have checked out as well as rooms that stay over. There was also concerns expressed by customers who did not want "strangers" in their rooms that may bring Covid into their sanitary environment. Communication is key when expectations change and again I am truly sorry that we did not let you know upon check-in.

Nancy S wrote a review Oct 6

10 contributions1 helpful vote

A SHELL OF A HOTEL!

This hotel should only be booked if you want a good location; but lots of other properties offer that at similar prices. I have no idea why Kimpton allows their name to be used on this property. Maybe that's why it says Onyx above the doorway on a faded black awning. The Kimpton is a small building plate to the right. Tiny lobby, no restaurant, no housekeeping unless you call down for towels on your own. No maid service. Two little trash cans placed in the room to hold you over until you check out. Staff was pleasant at check-in desk. Air conditioning was good. NO FRILLS! Rooms must have been renovated over 10 years ago. Dark decor (gray wallpaper with red pin stripes. Dark and dreary, furniture in good shape but mismatched. They have a red credenza that includes refrigerator and clothes drawers that look like they came from a Chinese 2nd hand store. Look at internet photos. Room was clean but the beds only have a flat sheet, cover sheet over a cheap white duvet. No blanket, no bedspread. Nothing at all upscale. The King bed has a small nightstand on each side of the bed. That's the width of that part of the room. Small and difficult to spread out a couple suitcases without using the bed. Bathroom OK. Neighborhood is fine. No fear walking at night as there are major streets at each end of block. Homeless were not around hotel but we did see a couple and we were happy to have them enjoy our Doggie Bag that we took from our restaurant. They were so thankful and polite. Less than a 7 minute walk to TD Arena. Several food court areas that have good sandwiches, chowder, etc. not fast food. Noise is disturbing until midnight if there is an event going on at TD arena. Lots of cars trying to get down the street and voice noise from party people. Yes it's annoying unless you keep the fan on the air conditioning going to try to blot it out. It's a city folks, not the beach. I would never return to this hotel.…

Date of stay: September 2021

Value

Cleanliness

Service

Room Tip: Room away from street in front of hotel.

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Response from Lynne Luongo, General Manager at Onyx Boston Downtown

Responded 2 weeks ago

The hotel has just joined the Hilton family of brands and will be going through a significant renovation. Thanks for mentioning the positive points, like the staff, they do work very hard. All of your points are duly noted, and I do believe we will get a much needed fresh start with Hilton! Lynne

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