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Kimpton Onyx Hotel

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#30 of 82 Hotels in Boston
Certificate of Excellence
GreenLeadersSilver level
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Kimpton Onyx Hotel
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1,281 Reviews from our TripAdvisor Community

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Showing 1,186: English reviews
Monterrey, Mexico
Level Contributor
5 reviews
4 hotel reviews
5 of 5 stars Reviewed yesterday NEW

Although room was smaller than expected it really was very comfortable, very clean, bathroom good size. All the staff are very friendly and made us feel welcome always. Hotel is pet friendly and rooms and hotel did not smell bad it was very clean, no hair. We traved with our pet (small Maltese dog) no problem at all. Its very... More 

Helpful?
Thank Alejandro M
Austin, Texas
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 3 days ago NEW

Staying on a business trip, I wanted to be near the North End for the few hours I wouldn't be working. This location was perfect for that and convenient to downtown. The hotel, like many Kimptons, is smaller but contemporary and nice. The rooms are smallish but well appointed. My view was of another room/apartment window, so that wasn't the... More 

Helpful?
Thank 714jordana
Bellingham, Massachusetts
Level Contributor
4 reviews
5 of 5 stars Reviewed 5 days ago NEW

Once again, another great night - booked a room for the Adele concert. Location to the garden is perfect, room was cozy and the staff just as great as I remember them the first time I stayed. Corner room was quiet and the bed very comfy. Can't wait for my next concert and stay!

Helpful?
Thank marion b
Level Contributor
20 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed 1 week ago

Really enjoyed my stay here. The staff was very accommodating, specifically the gals at the front desk. The room and common areas were very clean. The room was quite small but an easy trade for the location. Would stay here again.

Helpful?
Thank JennaRinke
West Yarmouth, Massachusetts
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 1 week ago via mobile

This is a great hotel. It's pretty, it's clean, the bathrooms are especially clean and all towels and such are fresh. However, the rooms are in odd positions. I was facing a brick wall and had no view. I had booked in advance however, so there was no changing it. Lovely staff, only one woman at the desk was rude... More 

Helpful?
Thank hansdergerman
Jessica L, General Manager at Kimpton Onyx Hotel, responded to this review

Thank you so much for sharing your experience with us. I'm sorry that one of the team members was unpleasant during your interaction with them, especially on arrival. I hope you were still able to enjoy Boston. Please feel free to reach out with any additional information. Safe travels, Jessica Jessica Lavin General Manager Jessica.Lavin@OnyxHotel.com More 

A TripAdvisor Member
5 of 5 stars Reviewed 1 week ago via mobile

We had a great time here. Everyone was accommodating and friendly. Lauren checked us in and gave us great suggestions on where to eat and what to do. She added a warm and personal touch to our visit. The room was beautifully decorated and super clean. We drove home relaxed and smiling.

Helpful?
Thank A TripAdvisor Member
Jessica L, General Manager at Kimpton Onyx Hotel, responded to this review

I'm so glad that you had a wonderful time in Boston and enjoyed your stay at the Onyx. Lauren is truly wonderful, and I believe will be my boss someday! THanks again, Jessica Jessica Lavin General Manager Jessica.Lavin@OnyxHotel.com More 

NY
Level Contributor
75 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
3 of 5 stars Reviewed 1 week ago via mobile

The location is not the best. Alot of walking closest T was haymarket and it was 10 min walk. Very small lobby. Chairs were dirty. Fantastic guest relations at front desk tho. Bed super comfy and large bathroom

Helpful?
Thank Paula R
Jessica L, General Manager at Kimpton Onyx Hotel, responded to this review

Hi Paula, Thank you for staying with us and sharing your experience. We are also located very close to the North Station T stop which is about a 3-5 minute walking depending on your comfort level. I'm sorry if your team forgot to mention that one as well. Safe Travels, Jessica Jessica Lavin General Manager Jessica.Lavin@OnyxHotel.com More 

London, United Kingdom
Level Contributor
23 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
5 of 5 stars Reviewed 1 week ago

Great rooms, decorated with nice touches here and there. Excellent quality of sleep and remarkably attentive and accommodating staff. Oh and I have to admit I loved the tiger-print robe hanging from the bathroom door. There was also a yoga mat in the wardrobe, thoughtful touch! Great 'downtown' location with good travel links.

Helpful?
Thank Indira777
Jessica L, General Manager at Kimpton Onyx Hotel, responded to this review

I couldn't agree more! With our location in the West End, you have quick access to so much of what makes Boston a great city. Thanks for noticing our fun and healthy side. Safe travels, Jessica Jessica Lavin General Manager Jessica.Lavin@OnyxHotel.com More 

Char
Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago via mobile

The staff at The Onyx are so friendly and made our stay a delight. We were visiting to enjoy a great night of music and some time in the north end - which made this a very convenient location. Would definitely recommend it and will come back again.

Helpful?
Thank Patty E
Jessica L, General Manager at Kimpton Onyx Hotel, responded to this review

Hi Patty! Thanks for staying with us, it sounds like we were a perfect fit for your getaway. I hope you'll head back to Boston soon. Thanks for spreading the word about us. Best, Jessica Jessica Lavin General Manager Jessica.Lavin@OnyxHotel.com More 

Miami Beach, Florida
1 review
1 of 5 stars Reviewed 2 weeks ago via mobile

My boyfriend and I traveled to Boston for the Adele concert. We arrived at 3pm for check in. The room wasn't ready on time, which was fine we decided to browse around town while we waited. When we arrived back the new guy at the desk referred to us with a condescending tone when we said we just needed our... More 

Helpful?
Thank Marisa R
Jessica L, General Manager at Kimpton Onyx Hotel, responded to this review

Hi Marisa, Thank you so much for taking a few moments to share your experience with us. While I am embarrassed at the level of service you received, I and glad that you've brought it to my attention. You are 100% correct, this is no the level of service that the Onyx, that Kimptons are known for. I am very... More 

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Restaurant
  • Room Service
  • Bar/Lounge
  • Spa
  • Fitness Center with Gym / Workout Room
GreenLeadersSilver level
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Bar/Lounge
  • Spa
  • Fitness Center with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Business Center with Internet Access
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Self-Serve Laundry
Official Description (provided by the hotel)
Onyx Hotel, a luxury boutique hotel in historic downtown Boston, offers exceptional service in stylish surroundings. This gem of a hotel is situated on a charming side street within walking distance of the Boston TD Garden (Fleet Center), Bunker Hill, the Freedom Trail, Faneuil Hall and North Station. The notable neighborhood is harmoniously met with the old-world hospitality of this Kimpton Hotel. The mesmerizing Ruby Room lounge adds to the bejeweled ambiance. ... more   less 

Additional Information about Kimpton Onyx Hotel

Address: 155 Portland St, Boston, MA 02114-1702
Location: United States > Massachusetts > Boston
Price Range: $205 - $541 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Kimpton Onyx Hotel 4*
Number of rooms: 112
Reservation Options:
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Also Known As:
Onyx Hotel Kimpton
Hotel Style:
#9 Spa Hotel in Boston
#17 Green Hotel in Boston
#21 Luxury Hotel in Boston
#29 Business Hotel in Boston
#31 Romantic Hotel in Boston
#34 Family Hotel in Boston
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