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Embassy Suites by Hilton Boston at Logan Airport

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207 Porter Street, Boston, MA 02128-2213
COVID-19 update: See the added health and safety measures this property is taking.Read more
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Traveler (418)
Room & Suite (332)
Videos (2)
Travel safe during COVID-19
What you can expect during your stay
  • All linens sanitized in high-temperature wash
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitizer available to guests & staff
  • Paid stay-at-home policy for staff with symptoms
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Updated 07/27/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Embassy Suites by Hilton Boston at Logan Airport
Updated 07/27/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#66 of 96 hotels in Boston
Location
Cleanliness
Service
Value
Travelers' Choice
GreenLeaders Platinum level
Embassy Suites by Hilton at Boston Logan Airport offers a location at the airport with a complimentary shuttle (see hotel for shuttle scheduling). Enjoy complimentary breakfast and Evening Reception Monday through Thursday (local laws apply). Our hotel is an all-suite hotel with two-room suites, premium suites, and executive suites available. Plus, an indoor pool, fitness center, business center and meeting space including our Mystic Ballroom. We offer 273 two-room suites with 55- and 49-inch HDTVs, a microwave and a mini-fridge.
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Room & Suite (332)332
Full view
Property amenities
Parking
Free internet
Pool
Fitness Center with Gym / Workout Room
Free breakfast
Free airport transportation
Business Center with Internet Access
Conference facilities
Wifi
Paid wifi
Hot tub
Indoor pool
Heated pool
Bar / lounge
Restaurant
Breakfast buffet
Free shuttle or taxi services
Airport transportation
Shuttle bus service
Banquet room
Meeting rooms
Fax / photocopying
Baggage storage
Concierge
Non-smoking hotel
24-hour front desk
Express check-in / check-out
Laundry service
Self-serve laundry
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Room features
Air conditioning
Housekeeping
Room service
Safe
Microwave
Refrigerator
Flatscreen TV
On-demand movies
Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Family
Mid-range
Languages Spoken
English, Spanish, Italian
Hotel links
Special Offer:Price Match Guarantee

Location

Full view
58Somewhat walkable
Grade: 58 out of 100
134Restaurantswithin 0.75 miles
22Attractionswithin 0.75 miles
2,885Reviews52Q+A100Room tips
Traveler rating
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Popular mentions
Lechetze L wrote a review Aug 2020
Boston, Massachusetts1 contribution1 helpful vote
Upon arriving in Boston, we waited for the airport shuttle, only to be told when we called, that the shuttle would not be arriving. We were instructed to take a taxi and that we would be reimbursed. Once we arrived after grabbing an Uber, we had to deal with the extremely rude and racist Henry Santos at the front desk who evidently did not expect that we would have the means to report his disgusting behaviour. When corporate reached him and questioned him, he told them that he didn’t think that we would actually complain and leave the establishment. Unfortunately for him, we did just that. We were extremely disappointed with our experience and thus cannot recommend this hotel to anyone.
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Date of stay: August 2020Trip type: Traveled on business
1 Helpful vote
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Response from Dominic Smart, General Manager at Embassy Suites by Hilton Boston at Logan Airport
Responded 3 weeks ago
Dear kraioloa, Your feedback is truly appreciated for it is one of the most important tools that allows us to improve the quality of our products and services. I am so sorry to hear that you had a less than satisfactory experience as a result of our shuttle not operating and subsequent difficulties obtaining a printed receipt as required to receive reimbursement. As a place of hospitality, we welcome guests from all over the world, and we strive to always deliver the same welcome service and hospitality that we are known for. I would greatly appreciate the opportunity to discuss your experience with you at your convenience. Please email me directly at dominic.smart@hilton.com to arrange a time where I can call you. We hope with our continued efforts to improve every stay for our guests, you will give the Embassy Suites Boston Logan Airport another try next time you stay in the area. Sincerely Dominic Smart General Manager
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XpertTravlr wrote a review Jun 2020
Chicago, Illinois5 contributions3 helpful votes
In these trying times I’ve refrained from writing hotel reviews because I’m aware as to how negatively the Covid-19 crisis has impacted the hotel industry. As the economy is slowly waking up, hotels are still constrained by health regulations while operating with minimum staff. Therefore I typically check in not expecting anything more than what was promised and of course, decent customer service. While some hotels are making an effort to still go beyond what is expected, the Embassy Suites by Hilton Boston at Logan Airport fell far short of the minimum standard I described above, and that is why I feel the need to make an exception and warn fellow travelers that their money could be better spent somewhere else. I stayed for one night on 6/13 and checked out at 5AM the next morning. I booked the Business Plus rate on the Hilton Honors Website for $175. This rate was supposed to include a $15 food/beverage certificate, premium WiFi, and 750 bonus points. My colleague and I arrived at Logan Airport at 2PM on a Saturday only to find out that the shuttle service didn’t start till 3PM. Upon check in, we weren’t given the $15 food/beverage certificate that was promised in our rate. The rationale was that their restaurant was closed. However, their 24hr “Pantry” was fully stocked and yet we were offered nothing but two bottles of water and shrugged shoulders. At this point I was even skeptical about the promise of premium WiFi, so I confirmed with the front desk employee at least that would be granted. But of course upon check out there was an internet charge. Rather than simply remove the charge, the female behind the counter wanted me to describe the employee that I spoke to the day prior (again, this was clearly included in the rate on the Hilton Honors Website). After the internet charge was finally hashed out, she didn’t even bother to offer me one the the very limited breakfast items that were behind her in a mini fridge. Her reasoning? Apparently breakfast doesn’t start until 6:30AM on weekends! Nevertheless out of the goodness of her heart she allowed me to have a microwaveable breakfast sandwich which she handed to me straight from the fridge. I actually had to ask her to microwave it. SMH! On a positive note, the room was updated and clean. The hotel is also located in a very nice part of Boston with beautiful and historic architecture. If the weather allows, it’s the perfect area to just walk around. Nevertheless, I wouldn’t consider staying at this hotel again, nor would I recommend it to any of my friends or colleagues.
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Date of stay: June 2020Trip type: Traveled on business
1 Helpful vote
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Response from DSmartGM, General Manager at Embassy Suites by Hilton Boston at Logan Airport
Responded Jun 17, 2020
Dear XpertTravlr, Thank you for being a loyal Hilton Honors member. Please accept my sincerest apologies for no meeting your expectations. I have addressed these issues with the respective departments to ensure we don't have a repeat of these circumstances and not meeting our guest's expectations. At the same time thank you for you kind comments about the clean, updated rooms and location we appreciate your feedback. Please email me directly at dominic.smart@hilton.com so I can assist getting you to the correct person. We hope with our continued efforts you will give the Embassy Suites Boston Logan Airport another try next time you stay in the area. Sincerely Dominic Smart General Manager
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ingrid a wrote a review Mar 2020
Denver, Colorado24 contributions10 helpful votes
I stayed here before my flight out of logan Boston international airport. I had to return my car rental which happened to be with in walking distance of the hotel (next door). This was convenient. Took a free hotel shuttle to airport at 3 am with no problems. Rooms were nothing fancy but clean. We had two rooms. Overall, this was a very convenient, clean option for me to use before my flight. Was pleased, would stay again.
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Date of stay: September 2019
Rooms
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Sleep Quality
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Response from DSmartGM, General Manager at Embassy Suites by Hilton Boston at Logan Airport
Responded Mar 27, 2020
Dear ingrid a, Guest feedback, both positive and negative, are taken seriously at the Embassy Suites Boston Logan Airport and we thank you for comments. We are glad that you are pleased with your stay and that our team was successful in making your stay a memorable one. Our convenient location and clean hotel makes our hotel a great choice when visiting Boston! We look forward to your next visit! Sincerely Dominic Smart General Manager
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kaufmansn wrote a review Mar 2020
Bedford, Texas354 contributions60 helpful votes
We wanted to be close to the airport, but able to see some of the sites during our short stay in Boston. This location was perfect! The hotel shuttle took us to meet the Silver Line and picked us up, so transportation was easy. The staff was very accommodating, from check in to check out. We enjoyed a clean room, an excellent made to order omelet and nice appetizers in the evening. According to Massachusetts State law, they may not offer complimentary libations :) And the water pressure in the shower was amazing!!!!!
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Date of stay: March 2020
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Response from DSmartGM, General Manager at Embassy Suites by Hilton Boston at Logan Airport
Responded Mar 20, 2020
Dear kaufmansn, Thank you for your wonderful comments regarding your recent stay at the Embassy Suites Boston Logan Airport. We have had a lot of positive feedback about our hotel, especially appreciate you noticing the cleanliness in these unprecedented times! The location, complimentary breakfast, not to mention the helpful friendly staff and we are glad you enjoyed them again! We can’t wait to see you again on your next trip to Boston! Thank you again for your kind review. Dominic Smart General Manager
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sidchen2017 wrote a review Mar 2020
Menlo Park, California168 contributions49 helpful votes
A standard (in a good way) Embassy Suites with a good location at Logan Airport. Far enough away from the airport itself so noise is not a problem. The included hot breakfast opens at 6am which was perfect for our morning flight. Easy access to Boston proper by walking to the nearby Rental Car Center and taking the shuttle to the Airport T station (Blue Line) into town. When checking in, ask for a high room with a city view.
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Date of stay: March 2020
Value
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Room Tip: Ask for a high room facing Boston.
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Response from DSmartGM, General Manager at Embassy Suites by Hilton Boston at Logan Airport
Responded Mar 18, 2020
Dear sidchen2017, Guest feedback, both positive and negative, are taken seriously at the Embassy Suites Boston Logan Airport and we thank you for comments. We are glad that you had an excellent stay and that our team was successful in making your stay a memorable one. Our location and complimentary breakfast makes our hotel a great choice when visiting Boston! We look forward to your next visit! Sincerely Dominic Smart General Manager
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PRICE RANGE
$137 - $413 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
embassy suites boston logan airport hotel boston, boston embassy suites
LOCATION
United StatesMassachusettsBostonJeffries Point
NUMBER OF ROOMS
273
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Frequently Asked Questions about Embassy Suites by Hilton Boston at Logan Airport
Which popular attractions are close to Embassy Suites by Hilton Boston at Logan Airport?
Nearby attractions include Piers Park (0.4 miles), Lo Presti Park (0.6 miles), and International Shoppes - Duty/Tax Free (0.6 miles).
What are some of the property amenities at Embassy Suites by Hilton Boston at Logan Airport?
Some of the more popular amenities offered include an indoor pool, free breakfast, and an on-site restaurant.
Which room amenities are available at Embassy Suites by Hilton Boston at Logan Airport?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at Embassy Suites by Hilton Boston at Logan Airport?
Guests can enjoy free breakfast, an on-site restaurant, and a lounge during their stay.
Is parking available at Embassy Suites by Hilton Boston at Logan Airport?
Yes, parking is available to guests.
What are some restaurants close to Embassy Suites by Hilton Boston at Logan Airport?
Conveniently located restaurants include Mario's Restaurant, Italian Express Pizzeria, and Rino's Place.
Are there opportunities to exercise at Embassy Suites by Hilton Boston at Logan Airport?
Yes, guests have access to an indoor pool and a fitness center during their stay.
Does Embassy Suites by Hilton Boston at Logan Airport have an airport shuttle?
Yes, Embassy Suites by Hilton Boston at Logan Airport offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Embassy Suites by Hilton Boston at Logan Airport?
Yes, laundry service and self serve laundry are offered to guests.
Does Embassy Suites by Hilton Boston at Logan Airport offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Embassy Suites by Hilton Boston at Logan Airport?
The staff speaks multiple languages, including English, Spanish, and Italian.