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BEST WESTERN PLUS Roundhouse Suites

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891 Massachusetts Avenue, Boston, MA 02118
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990 Reviews from our TripAdvisor Community

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Showing 835: English reviews
Fort Mill, United States
2 of 5 stars Reviewed 2 days ago NEW

Location is not good and all rooms need to be renovated. The industrial traffic is very loud in the mornings. The breakfast was just fruit, juice, and coffee. The staff is not that friendly and there was confusion with our online reservation at check in.

Review collected in partnership with Best Western

Helpful?
Thank Keith G
Irving, Texas
Level Contributor
60 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
4 of 5 stars Reviewed 1 week ago

This Best Western has been and is undergoing renovations. Our room and its bathroom were spacious. Breakfast was the usual type of Best Western spread with sausage, ready-made omelets, waffle-maker, fruit, etc. Desk staff were helpful and pleasant. Bed was comfortable although it sits VERY high so getting in could be a problem for some people.

Helpful?
Thank amathteacher
Chittenden, United States
Level Contributor
5 reviews
5 hotel reviews
5 of 5 stars Reviewed 1 week ago via mobile

Loved the structure of the building. The great place to stay away the hustle bustle of Boston. Free parking and free shuttle to the back bay with quick walk to Fenway. Prices are reasonable and rooms which are suites were very clean and comfortable

Helpful?
Thank Kathleen W
Haddonfield, NJ
Level Contributor
79 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
3 of 5 stars Reviewed 2 weeks ago

When we arrived in a group of four on a business trip, the front desk at first could find a reservation for only one room, the for two, even though our group leader had a confirmation email for four rooms. Fortunately they had two other rooms and could accommodate all four of us. The hotel advertises free Wifi, but it... More 

Helpful?
1 Thank Medstrike
Level Contributor
25 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We are regular users of Best Western and this will be the last time that we use Best Western due to the lack of internet. The hotel is well located, the rooms are excellent and the breakfast room is well presented and has great options. When a hotel say's they have high speed internet and we can't access the internet... More 

Review collected in partnership with Best Western

Helpful?
1 Thank colinwY9034NI
Devon D, Front Office Manager at BEST WESTERN PLUS Roundhouse Suites, responded to this review

Dear colinwy9034NI Thank you for taking the time to review your stay with us . I would like to say on behalf of the Best Western Boston that we truly apologize that the internet was not working as good as it should. We taken each review very serious for it helps us better each and every stay.We will be looking... More 

Downtown Boston, United States
1 review
1 of 5 stars Reviewed 3 weeks ago

Terrible experience appalling simply put stay away at any expense. They call this building The Roundhouse for a reason. Noise level was too laud at all times. No security if any; however, the police frequent this area. Violence everywhere, drug dealers and junkies everywhere. Fighting non stop and you can see and hear everything. Pest everywhere. Old furniture and carpeting,... More 

Review collected in partnership with Best Western

Helpful?
Thank Cornelius B

Travelers are raving about these Boston hotels

Rochester, New York
Level Contributor
27 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
2 of 5 stars Reviewed 4 weeks ago

The service was non existent, and the room was terrible. The location was extremely undesirable , and I would not recommend it. The breakfast was not fit to eat and the waitress tried to stalk me as I refused to pay for it. I would pay more and go somewhere else in the future.

Helpful?
3 Thank 565Rick1958
Devon D, Front Office Manager at BEST WESTERN PLUS Roundhouse Suites, responded to this review

Dear 565Rick1958 I would like to start by saying thank you for taking the time to review your stay with us.I would also like to apologize if we did not exceed your expectations. We are updating the whole hotel as we speak. I would love if we can speak more about your stay if you could call me direct at... More 

SLC Utah
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 4 weeks ago

The hotel itself is really quite nice. The room was much larger than I would have expected given the size of Boston. The breakfast was a decent BWP breakfast with eggs and bacon. The staff were great. As others commented, the neighborhood is a bit rough; however, I did walk the neighborhood towards the hospital with my teenage daughter and... More 

Helpful?
Thank slctravelersSLCUtah
Devon D, Front Office Manager at BEST WESTERN PLUS Roundhouse Suites, responded to this review

Dear SlctraveleersSLCUtah Thank you for review you stay.We truly appreciate your kind words your feedback is what allows us to exceed your service standards each visit. Until next time Best wishes. Sincerely Hotel Ambassador Devon D More 

Level Contributor
9 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
1 of 5 stars Reviewed 4 weeks ago

No air conditioning in our room. No other rooms available and no fan for the room. Switched room after 1 night and had no internet access. The complimentary shuttle to the Transit stop (one of the reasons we stayed here) left us stranded for over an hour and a half our first night ... then over 45 minutes or third... More 

Helpful?
3 Thank Ellen S
Devon D, Hotel Ambassador at BEST WESTERN PLUS Roundhouse Suites, responded to this review

Dear ELLEN S Thank you for reviewing your stay with us at the Best Western Plus Roundhouse Suites! We would like to apologize for any inconveniences your where faced with during your stay. Please be advised in the months to come the hotel will be going through renovation.I would also like to say we will be working towards making sure... More 

1 review
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed 4 weeks ago

Overall the stay was okay. Okay service, okay rooms, decent breakfast. The hotel is VERY noisy from street noise. So much so that they include earplugs in the room. Location is a bit sketchy but the shuttle gets you to the T in order to get around town.

Review collected in partnership with Best Western

Helpful?
1 Thank jameshV4539DP
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Amenities

Highlights
  • Free Breakfast
  • Free Parking
  • Free High Speed Internet ( WiFi )
  • Fitness Center with Gym / Workout Room
About the property
  • Wheelchair access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Fitness Center with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Breakfast
  • Shuttle Bus Service
  • Multilingual Staff
  • Free Parking
  • Dry Cleaning
  • Meeting Rooms
  • Business Center with Internet Access
  • Laundry Service
  • Banquet Room

Additional Information about BEST WESTERN PLUS Roundhouse Suites

Address: 891 Massachusetts Avenue, Boston, MA 02118
Location: United States > Massachusetts > Boston > Dorchester / Roxbury / Mattapan
Price Range: $201 - $315 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — BEST WESTERN PLUS Roundhouse Suites 2.5*
Number of rooms: 92
Reservation Options:
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Also Known As:
Best Western Plus Roundhouse Hotel Boston
Best Western Roundhouse Hotel
Best Western Boston
Boston Best Western
Hotel Style:
#8 Best Value Hotel in Boston
#55 Business Hotel in Boston
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