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The Ritz-Carlton, Boston

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10 Avery Street, Boston, MA 02111
COVID-19 update: See the added health and safety measures this property is taking.Read more
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Traveler (220)
Room & Suite (182)
Dining (35)
Travel safe during COVID-19
What you can expect during your stay
  • Hand sanitizer available to guests & staff
  • Regularly sanitized high-traffic areas
Updated 06/29/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from The Ritz-Carlton, Boston
Updated 06/29/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#47 of 96 hotels in Boston
Location
Cleanliness
Service
Value
The Ritz-Carlton, Boston is located in the heart of Boston, Massachusetts' vibrant midtown, just steps from the theatre and financial districts and overlooking Boston Common. This modern 193-room luxury hotel features 43 suites and The Ritz-Carlton Club rooms. Located just steps from the Freedom Trail, the hotel is also convenient to the historic Opera House. The most up-to-date technology includes in-room high-speed wireless Internet access for up to six devices as well as HD plasma screen televisions, meeting space with plasma display screens, and complimentary wireless Internet connectivity in The Ritz-Carlton Club Lounge and the hotel lobby. The Ritz-Carlton, Boston has been awarded the prestigious AAA Five-Diamond Award and has been named to Travel + Leisure's World's Best Hotels List several times and is one of Conde Nast Traveler's Top 100 U.S. Hotels. The space is a modern, sophisticated design for hotel guests and local residents longing for a more stylish and relaxed feel.
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Full view
Property amenities
Parking
Free internet
Fitness Center with Gym / Workout Room
Bar / lounge
Pets Allowed ( Dog / Pet Friendly )
Business Center with Internet Access
Conference facilities
Spa
Wifi
Paid wifi
Sauna
Restaurant
Breakfast available
Banquet room
Meeting rooms
Baggage storage
Concierge
Non-smoking hotel
Doorperson
Dry cleaning
Laundry service
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Room features
Air conditioning
Fireplace
Housekeeping
Room service
Safe
Minibar
Flatscreen TV
Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Luxury
Business
Hotel links
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Location

Full view
100Great for walkers
Grade: 100 out of 100
245Restaurantswithin 0.3 miles
57Attractionswithin 0.3 miles
1,025Reviews9Q+A100Room tips
Traveler rating
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Popular mentions
Adam T wrote a review Aug 2020
York, United Kingdom614 contributions205 helpful votes
We started our honeymoon with a stay in Boston and this was the perfect place for us. We booked on points which was brilliant value given the cash rates and 5 nights for 4, and thanks to my Gold status we were upgraded to a room with a view over the Common. We had been in email contact with the hotel before we arrived, and on arrival late at night we were warmly welcomed and found presents in our room from the hotel including a photo frame, bottle of wine, and chocolate covered strawberries. The staff were all friendly and remembered us by name throughout the stay, and we enjoyed some of the touches like the iced tea and biscuits served in the lobby. The location was great for us, in easy walking distance of all of the major points in the city, and it was also an easy Lyft ride to and from the airport. The room was really comfortable too, and having both a bath and shower was great. The only thing we didn’t try was breakfast in the restaurant as we were always out in the city in the morning with lots of good places within a short walk. We would massively recommend and it was a fantastic start to our honeymoon.
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Date of stay: September 2019
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flightclubny wrote a review Jul 2020
New York City, New York60 contributions64 helpful votes
I’ve stayed here a few times and each stay was consistently good. The location was close by to where the friends wanted to visit and the staff was friendly. There is vibrancy that is missing from this hotel that makes it magical, though.
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Date of stay: August 2019
1 Helpful vote
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derekhobkirk wrote a review Apr 2020
Olympia, Washington19 contributions12 helpful votes
+1
We booked two rooms as a platinum Marriott member over Christmas last year. This was a family Christmas trip. Last year we spent Christmas in Montreal Canada at the Ritz and our experience was AMAZING! the Ritz Boston lobby was great, most lobby's are. Well before check in and at check in I mention that I was a platinum member. During this stay we received zero platinum benefits.  Basic room, no coffee maker, no free water, view looking at the roof, frayed bath mat, peeling paint in the shower with mold, a hole in my pillow case and terrible motel 6 shower head.  I left a review on trip adviser and was near immediately contacted by RUTH MADEBO, Assistant Front of House Manager.  She was very nice and apologetic.  She offered 60,000 points to be credited to my account. 60,000 points is barely enough for a single night at a Ritz and we had two rooms for 5 nights.  I told her i would be in contact with her after we leave.  After the holidays I reached out and she responded on the 28th.  A few days later I responded and received this as an auto reply: Please note that as of December 31st, 2019, I am no longer employed at The Ritz-Carlton, Boston and this emal address will not be monitored.  If you need any assistance in my absence please contact the manager on duty at 617-574-7100 Warm Regards,  Ruth M   Now I get to start all over with someone else.  I reach out yet again since apparently the Ritz Boston can not monitor a past employee's work email with who knows how many important clients that are trying to contact them.  I then hear from, MEGAN GROSOVSKY | Assistant Front of House Manager   I have arranged to refund 60,000 points through Marriott Bonvoy to your account and would be delighted to offer a complimentary upgrade should you stay with us again in the future.    Warmest Regards,  MEGAN GROSOVSKY | Assistant Front of House Manager  The Ritz-Carlton, Boston So it seems Megan has also arranged and now offered me another 60,000 points and a upgrade should I return.   Even though I feel this still doesn't fix the issue im going to drop it once that 60,000 hits the account.  The second deposit doesn't credit.  It takes a few more emails to get a response and after going back and for a few times she admits that the points she was referring too, were the ones already offered by the previous manager.  I send her a few more emails after that that were completely ignored. My family wanted to stay at the The Liberty and I pushed for the Ritz due to our Montreal experience.  I made a mistake and will attempt much deeper research if we stay at a Ritz again.
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Date of stay: December 2019
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Karen B wrote a review Mar 2020
Wilmington, Delaware80 contributions22 helpful votes
We stayed at the Ritz-Carlton on Avery Street for one night. It is a lovely hotel with a beautiful interior. The rooms clean and comfortable with a huge bathroom offering separate shower and tub. I would definitely stay here again.
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Date of stay: February 2020Trip type: Traveled with family
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Response from MrWilliamBunce, General Manager at The Ritz-Carlton, Boston
Responded Mar 3, 2020
Dear KarenB100, We are glad to hear that you were comfortable in our spacious, clean rooms and that you enjoyed your visit.. Thank you so much for commenting, and we look forward to your return! Warmest regards, William P. Bunce, General Manager
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Karen Lucey wrote a review Feb 2020
Malden, Massachusetts9 contributions14 helpful votes
I stayed at the Ritz Carlton on February 28th with a friend. Check in was slightly different, instead of the traditional check in counter, we were greeted and sat down at a desk. The front desk agent that checked us in was extremely warm and friendly. After checking us in, she got up and showed us how to get to the elevators. I had a king sized bed overlooking a lovely roof deck with grass. Had a nice view of the John Hancock tower. The room was very large and immaculate and had a couch and table. The bathroom was spacious and had a large walk in shower and large soaking tub (which I used later). There was a phone in the toilet closet which I thought was odd. Not sure who I would need to call while in there, but okay. My friend and I went down to the bar and had some drinks and a meat and cheeseboard. The server was great and efficient. A really vibrant after work vibe with the fireplace on and live music. We did not have dinner there, but did eat breakfast the next morning at the restaurant. Obsessed with their bacon. Overall an outstanding stay. The Ritz Carlton has a reputation for their quality of service, and I felt it lived up to it's reputation. The only con is that I stayed one night. I wish I could have stayed a few more days.
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Date of stay: February 2020
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Response from MrWilliamBunce, General Manager at The Ritz-Carlton, Boston
Responded Mar 3, 2020
Dear karenlucey73, Thank you so much for choosing The Ritz-Carlton, Boston for your recent visit and for taking the time to comment on your experience. It is wonderful to hear you enjoyed your stay and beautiful hotel room and facilities, and that our ladies and gentlemen took excellent care of you. We, too, wish your stay could have been longer, so we are looking forward to your return when it will be our pleasure to cook up some delicious bacon just for you! With much appreciation, William P. Bunce, General Manager
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PRICE RANGE
$673 - $1,271 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
ritz-carlton boston common hotel boston, ritz boston, boston ritz-carlton
LOCATION
United StatesMassachusettsBostonTheater District / Downtown / Downtown Crossing
NUMBER OF ROOMS
193
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Frequently Asked Questions about The Ritz-Carlton, Boston
Which popular attractions are close to The Ritz-Carlton, Boston?
Nearby attractions include Freedom Trail (0.2 miles), Escape The Room Boston (0.1 miles), and Trapology Boston (0.04 miles).
What are some of the property amenities at The Ritz-Carlton, Boston?
Some of the more popular amenities offered include an on-site restaurant, a lounge, and a fitness center.
Which room amenities are available at The Ritz-Carlton, Boston?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at The Ritz-Carlton, Boston?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at The Ritz-Carlton, Boston?
Yes, parking is available to guests.
What are some restaurants close to The Ritz-Carlton, Boston?
Conveniently located restaurants include Ostra, Shabu-Zen, and The Q Restaurant.
Are there opportunities to exercise at The Ritz-Carlton, Boston?
Yes, guests have access to a fitness center and a sauna during their stay.
Is The Ritz-Carlton, Boston located near the city center?
Yes, it is 0.4 miles away from the center of Boston.
Are any cleaning services offered at The Ritz-Carlton, Boston?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at The Ritz-Carlton, Boston?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does The Ritz-Carlton, Boston offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.