Beautiful hotel ! Attentive staff and great location. The turn down service was done without request and was phenomenal! The hotel is in a great area close to freedom trail and close to hop on hop off trolley. I was graciously updated to a nicer room as well!
Most of note: I would return which is not always the case with a lot of nice hotels that I stay at. This is a very low-key, quiet, comfortable hotel. The pluses are how quiet and how well soundproofed it is. And the bed was excellent, very comfortable with a wonderful feather pillow top. Nice Frette sheets and very squishy comfortable pillows. Some very good friendly staff members also. Not without exception, but enough so that it was fine. And you are allowed access to the Equinox gym which is inside the building which is a HUGE plus. Minuses were a smell in the room. I don’t know if all the rooms smell this way but it wasn’t enough to make me go through the trouble of changing rooms (1025). The hallway also had a bit of a similar scent to it but not as strong. Also, you had to keep your finger on the toilet handle to make it flush which was odd? My next visit would likely be here again or perhaps the Mandarin Oriental down the street by the Prudential Center. But likely the Ritz.…
We stayed here as a "staycation" over the December holidays and the staff at the Ritz did everything they could to ensure we enjoyed our stay from checking in with us before our arrival, to upgrading us to a suite upon arrival, to setting up the room with a little welcome book and toy for my daughter. We loved enjoying a great meal in our room and just curling up in a comfy bed watching movies for the night knowing amazing room service was at our finger tips.
My wife and I had a terrible experience at this Ritz in December of 2019. The service was terrible, the food was average and the wait for a room was excruciatingly long (especially given my Lifetime Titanium Platinum status with Marriott.) I chose not to leave a review because I assumed it was a one-off. Fast forward to yesterday. My wife's best friend is in town, they haven't seen each other for 3 years. They planned a girl's weekend and they planned to celebrate the news my wife is pregnant with our third child. They are also both frontline workers in healthcare, one seeing patients in urgent care every day and the other helping the sickest cancer patients. They have seen a lot of bad things since COVID started, so they needed a nice weekend together. Two weeks ago, my wife asked me for help finding her a decent hotel in Boston for the weekend. Wanting to treat my wife and friend, I booked them a room at the Ritz with two double beds. My wife was leery given our last experience. I assured her that was an anomaly. At 1 PM yesterday, I noticed online that the room had been upgraded to a suite with 1 King bed. Given my wife is pregnant, I knew she didn't want to share a bed with anyone. I called the Ritz and got Julia on the phone. I thanked her for the upgrade but shared with her the situation and that we would prefer that we get the room we booked with two double beds instead. She said she made the change and assured me there would not be an issue. I also added my wife's name to the reservation; that was done correctly. My wife had hoped to arrive at hotel by 4 but she ended seeing patients for 3 hours longer than expected. They arrived at 8:30 to check-in. They were told that they had been upgraded to a suite with 1 King. My wife explained that I spoken to someone at 1 PM and they assured us we would get the room we booked. The staff member informed her that they had given away all the rooms but that they would change their room tomorrow. She also informed her they could check out late on Sunday. My wife said that the staff member made it sound like that was something they were giving her for their trouble. What my wife didn't realize is that is one of the benefits of the status I have earned by spending millions of dollars at Marriott properties the last 20 years. It is now 4:30 PM the next day and they still have not had their hotel room changed. Ritz Carlton Boston, you have let us down once again! I hate even writing things like this because I know people are doing the best they can during these challenging times. Having said that, when you book a weekend at a place like the Ritz, you are spending a lot of hard earned money and deserve to expect more. I have stayed at Ritz properties throughout the world and never experienced a single problem. I guess the Boston Ritz has some fundamental issues that have not been addressed since our last stay in 2019. If we decide to do a weekend away in Boston again or if I hold a meeting for work, we will not stay here. Thankfully, Boston has no shortage of better hotels to choose from!…
Location is great and that is why I have given 3 stars. Hotel is clean and staff helpful. We had to move room twice as in the first room the air con made strange whistling noises that the engineer had no quick fix for, the second room had a bed that creaked so loud when you moved that it would wake you up. In the 3rd room the safe didn’t work so we had to have that fixed before we could unpack for the third time. With all of this hassle there was little or no apology from the hotel. They are clearly short staffed to which I have sympathy, but overall it was a frustrating stay.
I've been coming to the Boston Ritz the last couple of months for business trips (my first visit was back in 2019, I believe). It's been a lovely experience - a few callouts: 1) always upgrading guests with elite status -very gracious of the hotel, and I believe a great way to generate loyalty with return customers and general good faith 2) great attention to detail - hotel remembers details of your prior stay and offers you personalized improvements based on those details (e.g., they placed a water boiler in my room because the prior time I had asked to make tea, bath salts because they saw I was taking baths / used the bathtub) - in general, I think the staff here are attentive and agile - clearly more than professional and very high caliber service 3) excellent gym / the Equinox - this is helpful because most hotel gyms are quite limited but this is exceptional 4) high level of responsiveness / ownership for requests - staff is great with food restrictions / tailored services. They even offered to run to CVS for me if I needed anything. This is usually only possible at a true 5-star, luxury property - the Boston Ritz more than meets the bar! A few suggestions for improvement: 1) Room service menu - can consider adding more healthy options for dinner- more fish/lower carb/less oil menu options 2) Valet/arrival - would be helpful if the valet / gentlemen at the door can be more proactive in helping with luggage, car doors, etc. - especially in winter/the cold this could be very helpful / make a difference for guests Looking forward to returning soon to the property.…
Well appointed rooms, elegant furnishings & decor, a great staff. They let me check in early & check out late which was a nice plus. A small but beautiful lobby and a spotless hotel overall. We had a business meeting and even the meeting rooms were a cut above. It is expensive but you get what you pay for. I'd love to stay here again.
Stayed here for just 1 night as we had a very early flight out the next day. Super comfortable room and had everything we needed. Location is fairly walkable and only a 10 min drive to the airport. Rooms could be a bit more soundproof as I could hear a lot of noise from the hallway in the room when I was trying to sleep. Super friendly and helpful staff! Would stay here again.
First time at the Ritz Boston and it’s terrific. Small and intimate feel. Quiet location right off Boston Common. Great rooms, service and friendly staff. Concierge Adriatik was super friendly and helpful. Good spa, connected to Equinox gym, and use is allowed for a small fee. Got great upgrade by front desk as a Titanium Platinum member. Will be our go to place in Boston
My husband and I stayed at the Ritz for 3 nights. The check in was easy and friendly, the room was spacious, clean and modern, the employees are wonderful and provide the service that is expected from the Ritz. I do miss the coffee/tea bar in the lobby in the morning - had to wait quite a bit at the bar for a coffee to go. The next mornings I just walked to DD. I am sure this is all due to COVID and hopefully will be back soon.
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.
Claim Your Listing