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What you can expect during your stay
- Hand sanitizer available to guests & staff
- Regularly sanitized high-traffic areas
Updated 05/23/22 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from The Ritz-Carlton, Boston
Updated 05/23/22 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
About
#43 of 97 hotels in Boston
Location
4.6
Cleanliness
4.7
Service
4.4
Value
3.9
The Ritz-Carlton, Boston is located in the heart of Boston, Massachusetts' vibrant midtown, just steps from the theatre and financial districts and overlooking Boston Common. This modern 193-room luxury hotel features 43 suites and The Ritz-Carlton Club rooms. The most up-to-date technology includes in-room high-speed wireless Internet access for up to six devices as well as HD plasma screen televisions, meeting space with plasma display screens, and complimentary wireless Internet connectivity in The Ritz-Carlton Club Lounge and the hotel lobby.
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Property amenities
Electric vehicle charging station
Wifi
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Squash
Babysitting
Highchairs available
Valet parking
Paid private parking on-site
Paid wifi
Adult pool
Fitness classes
Personal trainer
Restaurant
Breakfast available
Breakfast in the room
Kids' meals
Pets Allowed ( Dog / Pet Friendly )
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Body wrap
Couples massage
Facial treatments
Foot massage
Full body massage
Hand massage
Massage
24-hour security
Baggage storage
Concierge
Executive lounge access
Newspaper
Non-smoking hotel
Butler service
Doorperson
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Ironing service
Shoeshine
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Room features
Bathrobes
Air conditioning
Desk
Dining area
Fireplace
Minibar
Cable / satellite TV
Bidet
Housekeeping
Private balcony
Room service
Seating area
Sofa
Telephone
VIP room facilities
Bottled water
Private bathrooms
Tile / marble floor
Wake-up service / alarm clock
Flatscreen TV
On-demand movies
Radio
Walk-in shower
Bath / shower
Complimentary toiletries
Hair dryer
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Room types
City view
Landmark view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Luxury
City View
Location
Full view
100Great for walkers
Grade: 100 out of 100
241Restaurantswithin 0.3 miles
59Attractionswithin 0.3 miles
Contact
10 Avery Street, Boston, MA 02111
Getting there
ChinatownBoston T1 min
BoylstonBoston T2 min
Rental CarsSee rental cars from $28/day
1043Reviews11Q+A100Room tips
Reviews
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Most Recent
Beautiful hotel ! Attentive staff and great location. The turn down service was done without request and was phenomenal! The hotel is in a great area close to freedom trail and close to hop on hop off trolley. I was graciously updated to a nicer room as well!
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Date of stay: July 2022Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from William Bunce, Other at The Ritz-Carlton, Boston
Responded 2 weeks ago
Dear mstx, Thank you for taking the time to comment and for staying with us for your recent visit to Boston. We are pleased that you enjoyed your visit and found our location convenient and our ladies and gentlemen accommodating. With much appreciation, William Bunce, General Manager
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Most of note: I would return which is not always the case with a lot of nice hotels that I stay at. This is a very low-key, quiet, comfortable hotel. The pluses are how quiet and how well soundproofed it is. And the bed was excellent, very comfortable with a wonderful feather pillow top. Nice Frette sheets and very squishy comfortable pillows. Some very good friendly staff members also. Not without exception, but enough so that it was fine. And you are allowed access to the Equinox gym which is inside the building which is a HUGE plus. Minuses were a smell in the room. I don’t know if all the rooms smell this way but it wasn’t enough to make me go through the trouble of changing rooms (1025). The hallway also had a bit of a similar scent to it but not as strong. Also, you had to keep your finger on the toilet handle to make it flush which was odd? My next visit would likely be here again or perhaps the Mandarin Oriental down the street by the Prudential Center. But likely the Ritz.…
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Date of stay: June 2022Trip type: Traveled solo
Room Tip: No coffee maker in the room by default, nor morning lobby coffee service, so if you need one ask...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from William Bunce, Other at The Ritz-Carlton, Boston
Responded 2 weeks ago
Dear jeremymichael2018, Thank you for your thoughtful comments following your recent visit. We are so pleased that you found our accommodations comfortable and to learn that you are likely to return when you are next in town and look forward to your next visit. With appreciation, William Bunce, General Manager
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We stayed here as a "staycation" over the December holidays and the staff at the Ritz did everything they could to ensure we enjoyed our stay from checking in with us before our arrival, to upgrading us to a suite upon arrival, to setting up the room with a little welcome book and toy for my daughter. We loved enjoying a great meal in our room and just curling up in a comfy bed watching movies for the night knowing amazing room service was at our finger tips.
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Date of stay: December 2021
Value
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from William Bunce, General Manager at The Ritz-Carlton, Boston
Responded 2 weeks ago
Dear bapenrose, We are so glad you enjoyed your stay over the winter holidays. We hope to have the opportunity to welcome you back for many future visits, regardless of the time of year! With appreciation, William P. Bunce, General Manager
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My wife and I had a terrible experience at this Ritz in December of 2019. The service was terrible, the food was average and the wait for a room was excruciatingly long (especially given my Lifetime Titanium Platinum status with Marriott.) I chose not to leave a review because I assumed it was a one-off. Fast forward to yesterday. My wife's best friend is in town, they haven't seen each other for 3 years. They planned a girl's weekend and they planned to celebrate the news my wife is pregnant with our third child. They are also both frontline workers in healthcare, one seeing patients in urgent care every day and the other helping the sickest cancer patients. They have seen a lot of bad things since COVID started, so they needed a nice weekend together. Two weeks ago, my wife asked me for help finding her a decent hotel in Boston for the weekend. Wanting to treat my wife and friend, I booked them a room at the Ritz with two double beds. My wife was leery given our last experience. I assured her that was an anomaly. At 1 PM yesterday, I noticed online that the room had been upgraded to a suite with 1 King bed. Given my wife is pregnant, I knew she didn't want to share a bed with anyone. I called the Ritz and got Julia on the phone. I thanked her for the upgrade but shared with her the situation and that we would prefer that we get the room we booked with two double beds instead. She said she made the change and assured me there would not be an issue. I also added my wife's name to the reservation; that was done correctly. My wife had hoped to arrive at hotel by 4 but she ended seeing patients for 3 hours longer than expected. They arrived at 8:30 to check-in. They were told that they had been upgraded to a suite with 1 King. My wife explained that I spoken to someone at 1 PM and they assured us we would get the room we booked. The staff member informed her that they had given away all the rooms but that they would change their room tomorrow. She also informed her they could check out late on Sunday. My wife said that the staff member made it sound like that was something they were giving her for their trouble. What my wife didn't realize is that is one of the benefits of the status I have earned by spending millions of dollars at Marriott properties the last 20 years. It is now 4:30 PM the next day and they still have not had their hotel room changed. Ritz Carlton Boston, you have let us down once again! I hate even writing things like this because I know people are doing the best they can during these challenging times. Having said that, when you book a weekend at a place like the Ritz, you are spending a lot of hard earned money and deserve to expect more. I have stayed at Ritz properties throughout the world and never experienced a single problem. I guess the Boston Ritz has some fundamental issues that have not been addressed since our last stay in 2019. If we decide to do a weekend away in Boston again or if I hold a meeting for work, we will not stay here. Thankfully, Boston has no shortage of better hotels to choose from!…
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Date of stay: May 2022
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from ricardo verdan, Other at The Ritz-Carlton, Boston
Responded May 16, 2022
Dear Tom B, Thank you for taking the time to share your feedback regarding your recent experience with us. We certainly appreciate your loyalty to Marriott Bonvoy, shown with your Titanium Elite Status. It is with the candid feedback of our valued guests, such as your self, that we are able to improve upon the services we provide. I have reached out to you directly, and would be delighted to speak with you further to resolve the concerns of your stay. Thank you for allowing us the opportunity to accommodate you and your wife. Should your travels bring you back to Boston. We would welcome the opportunity to render to you the exceptional experience you deserve. Sincerely, Sarah Taylor Assistant Front Office Manager
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Location is great and that is why I have given 3 stars. Hotel is clean and staff helpful. We had to move room twice as in the first room the air con made strange whistling noises that the engineer had no quick fix for, the second room had a bed that creaked so loud when you moved that it would wake you up. In the 3rd room the safe didn’t work so we had to have that fixed before we could unpack for the third time. With all of this hassle there was little or no apology from the hotel. They are clearly short staffed to which I have sympathy, but overall it was a frustrating stay.
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Date of stay: May 2022Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from William Bunce, Other at The Ritz-Carlton, Boston
Responded May 11, 2022
Dear georgie191, Thank you for taking the time to comment on your recent stay. I am disappointed to learn of the challenges you experienced at check in and within each assigned room. This experience is certainly not what we strive for as your satisfaction is our ultimate goal, and we fell short. I sincerely apologize and hope that we will have the opportunity to alter your impression if you would be so kind as to return to us for a future stay when your travels next include Boston. With much appreciation, William P. Bunce General Manager
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I've been coming to the Boston Ritz the last couple of months for business trips (my first visit was back in 2019, I believe). It's been a lovely experience - a few callouts: 1) always upgrading guests with elite status -very gracious of the hotel, and I believe a great way to generate loyalty with return customers and general good faith 2) great attention to detail - hotel remembers details of your prior stay and offers you personalized improvements based on those details (e.g., they placed a water boiler in my room because the prior time I had asked to make tea, bath salts because they saw I was taking baths / used the bathtub) - in general, I think the staff here are attentive and agile - clearly more than professional and very high caliber service 3) excellent gym / the Equinox - this is helpful because most hotel gyms are quite limited but this is exceptional 4) high level of responsiveness / ownership for requests - staff is great with food restrictions / tailored services. They even offered to run to CVS for me if I needed anything. This is usually only possible at a true 5-star, luxury property - the Boston Ritz more than meets the bar! A few suggestions for improvement: 1) Room service menu - can consider adding more healthy options for dinner- more fish/lower carb/less oil menu options 2) Valet/arrival - would be helpful if the valet / gentlemen at the door can be more proactive in helping with luggage, car doors, etc. - especially in winter/the cold this could be very helpful / make a difference for guests Looking forward to returning soon to the property.…
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Date of stay: March 2022Trip type: Traveled on business
Cleanliness
Service
Sleep Quality
Room Tip: Park views
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Well appointed rooms, elegant furnishings & decor, a great staff. They let me check in early & check out late which was a nice plus. A small but beautiful lobby and a spotless hotel overall. We had a business meeting and even the meeting rooms were a cut above. It is expensive but you get what you pay for. I'd love to stay here again.
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Date of stay: March 2022Trip type: Traveled on business
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
Stayed here for just 1 night as we had a very early flight out the next day. Super comfortable room and had everything we needed. Location is fairly walkable and only a 10 min drive to the airport. Rooms could be a bit more soundproof as I could hear a lot of noise from the hallway in the room when I was trying to sleep. Super friendly and helpful staff! Would stay here again.
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Date of stay: November 2021Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
First time at the Ritz Boston and it’s terrific. Small and intimate feel. Quiet location right off Boston Common. Great rooms, service and friendly staff. Concierge Adriatik was super friendly and helpful. Good spa, connected to Equinox gym, and use is allowed for a small fee. Got great upgrade by front desk as a Titanium Platinum member. Will be our go to place in Boston
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Date of stay: November 2021Trip type: Traveled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
My husband and I stayed at the Ritz for 3 nights. The check in was easy and friendly, the room was spacious, clean and modern, the employees are wonderful and provide the service that is expected from the Ritz. I do miss the coffee/tea bar in the lobby in the morning - had to wait quite a bit at the bar for a coffee to go. The next mornings I just walked to DD. I am sure this is all due to COVID and hopefully will be back soon.
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Date of stay: August 2021
Value
Rooms
Service
Room Tip: City View rooms were very quiet.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
Response from William Bunce, Other at The Ritz-Carlton, Boston
Responded Sep 2, 2021
Dear travel6768, It is wonderful to hear that you enjoyed your visit to The Ritz-Carlton, Boston with our personalized service and clean and comfortable facilities. Thank you for your understanding regarding the restrictions surrounding Covid-19. We look forward to your many happy returns, and thank you for commenting on your stay. Sincerely, William P. Bunce, General Manager
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PRICE RANGE
$863 - $1,124 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
ritz-carlton boston common hotel boston, ritz boston, boston ritz-carlton
LOCATION
United StatesMassachusettsBostonTheater District / Downtown / Downtown Crossing
NUMBER OF ROOMS
193
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Claim Your Listing Frequently Asked Questions about The Ritz-Carlton, Boston
Which popular attractions are close to The Ritz-Carlton, Boston?
Nearby attractions include Freedom Trail (0.2 miles), Escape The Room Boston (0.1 miles), and Shear Madness (0.2 miles).
What are some of the property amenities at The Ritz-Carlton, Boston?
Some of the more popular amenities offered include a pool, an on-site restaurant, and a lounge.
Which room amenities are available at The Ritz-Carlton, Boston?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at The Ritz-Carlton, Boston?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at The Ritz-Carlton, Boston?
Yes, paid private parking on-site and valet parking are available to guests.
What are some restaurants close to The Ritz-Carlton, Boston?
Conveniently located restaurants include The Q Restaurant, Ostra, and Thinking Cup.
Are there opportunities to exercise at The Ritz-Carlton, Boston?
Yes, guests have access to a pool, a fitness center, and fitness classes during their stay.
Is The Ritz-Carlton, Boston located near the city center?
Yes, it is 0.4 miles away from the center of Boston.
Are any cleaning services offered at The Ritz-Carlton, Boston?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at The Ritz-Carlton, Boston?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does The Ritz-Carlton, Boston offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.