The Ritz-Carlton, Boston
10 Avery Street, Boston, MA 02111
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About
#50 of 99 hotels in Boston
Location
4.6
Cleanliness
4.7
Service
4.4
Value
3.9
The Ritz-Carlton, Boston is located in the heart of Boston, Massachusetts' vibrant midtown, just steps from the theatre and financial districts and overlooking Boston Common. This modern 193-room luxury hotel features 43 suites and The Ritz-Carlton Club rooms. The most up-to-date technology includes in-room high-speed wireless Internet access for up to six devices as well as HD plasma screen televisions, meeting space with plasma display screens, and complimentary wireless Internet connectivity in The Ritz-Carlton Club Lounge and the hotel lobby.
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Property amenities
Electric vehicle charging station
Wifi
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Babysitting
Pets Allowed ( Dog / Pet Friendly )
Business Center with Internet Access
Valet parking
Paid private parking on-site
Paid wifi
Adult pool
Fitness classes
Personal trainer
Restaurant
Breakfast available
Breakfast in the room
Conference facilities
Banquet room
Meeting rooms
Spa
Body wrap
Couples massage
Facial treatments
Foot massage
Full body massage
Hand massage
Massage
Baggage storage
Concierge
Executive lounge access
Newspaper
Non-smoking hotel
Shared lounge / TV area
Butler service
Doorperson
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Shoeshine
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Room features
Bathrobes
Air conditioning
Desk
Dining area
Fireplace
Minibar
Cable / satellite TV
Bath / shower
Housekeeping
Private balcony
Room service
Seating area
Sofa
Telephone
VIP room facilities
Bottled water
Private bathrooms
Tile / marble floor
Wake-up service / alarm clock
Flatscreen TV
On-demand movies
Radio
Complimentary toiletries
Hair dryer
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Room types
City view
Landmark view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Luxury
City View
Location
100Great for walkers
Grade: 100 out of 100
204Restaurantswithin 0.3 miles
59Attractionswithin 0.3 miles
10 Avery Street, Boston, MA 02111
Getting there
ChinatownBoston T1 min
BoylstonBoston T2 min
Rental CarsSee rental cars from $28/day
1052Reviews12Q+A100Room tips
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On the morning of the arrival I asked via the chat if there was any chance of an upgrade for ambassador status. The response was that loyalty benefits would be assessed upon arrival. Upon arrival I received a King room with a better view. This appears to be in stark contrast to the review two below detailing advance suite upgrade and further suite upgrade on arrival. What triggers the ambassador status here because I definitely don’t possess it. Arrival at the hotel was good with Steadley loading my bags and bringing them into the hotel with smooth hand off to a team member to bring up to my room with me. The bell staff were the only Ritz Carlton standard aspect of my stay. Front desk check in was fine with restaurant hours detailed. The hard product of the hotel, particularly the bland bedroom decor lacked typical Ritz Carlton luxury. The tv remote control was heavily stained with coffee (at least that’s what I hope it was) and the body wash in my room was half used by the previous guest - lid half screwed on. The remote is a high touch area and used toiletries are low hanging fruit - this left me questioning how superficially the rooms are cleaned here you get clean remotes at non luxury Marriott properties. Instead of the brand standard luxury Diptyque toiletries there were tiny bottles of a generic hotel brand. I asked for a microwave and utensils which the hotel graciously provided. While the microwave was dropped off a staff member (presumably) was trying to access the room next door to mine but could not get in through the main door so asked to go via my connecting door which I agreed to. He was unable to access the other side that way either. I’ve never experienced that before - no harm done but not the most professional situation and I would recommend staff identifying themselves overtly as such for security purposes. The first few hours of my stay were heavily interrupted by music coming from the beer garden event on the street. I turned the tv way up and sat as far away from the window as possible (not great given the only chair in the room is right by the window) but could not escape it. I was hoping to wind down for the evening with a relaxing afternoon and soak in the tub but it was impossible to relax until 6pm when the music stopped. From there I rushed to get ready for an early night due to early morning departure for the airport. On departure I approached the front desk and checked out with ease. No inquiry made to how the stay was. A run of the mill Marriott does not smell any sweeter under the name Ritz Carlton. I would not return and would not recommend…
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Date of stay: May 2023Trip type: Traveled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Ricardo Verdan, Other at The Ritz-Carlton, Boston
Responded 2 weeks ago
Dear MsHellfire Thank you for taking the time to share your feedback concerning your experiences during your recent visit. I do apologize that this particular visit did not leave you with the experience that we, at Ritz-Carlton, work so hard to create, however we ensure you that your constructive feedback will be used to help us make improvements. Thank you again. We hope to have the opportunity to welcome you back for the experience you had anticipated for a flawless visit and I encourage you to contact me at the hotel by calling 617-574-7100 or via email at ricardo.verdan@ritzcarlton.com . Sincerely, Ricardo Verdan, Director of Operations.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Post COVID service level dropped! Pro: doorman Kenny warm and attentive, early check-in accommodated, Concierge gentleman polite and helpful. Con: room very basic, toiletries very basic, electric outlet on desk not working, minibar empty, no coffee/tea maker in the room. Requested and delivered 2hours later after a chaser. Keurig? I though all Ritz are furnished with Nespresso machine. Just don’t like Keurig myself. An electric water kettle and few tea bags would do better. This is a COVID policy, guest needs to ask or no coffee/tea in the room. For the outlet, Engineer did come much faster than coffee maker, the outlet had a plug to the wall that was loose. So far my experience is underwhelmed, don’t feel like a Ritz-Carlton. My recent stay at Ritz-Carlton Marina Del Ray was much nicer. I thought COVID is no longer a pandemic, especially hotel is back charging higher rates! Fingers crossed tomorrow is better!…
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Date of stay: May 2023Trip type: Traveled on business
Room Tip: Maybe give Ritz-Carlton Boston more one to bring back quality service post COVID.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
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Response from Ricardo Verdan, Guest Services / Front Office at The Ritz-Carlton, Boston
Responded May 2, 2023
Dear louismuyil, Thank you for your comments. We hope your experience improved on your second day with us. If you are still at the hotel please don't hesitate to contact me at your convenience. Sincerely, Ricardo Verdan Director of Operations
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We had a pretty glorious stay with an incredible upgrade to a Park View Suite at the Ritz-Carlton Boston this past weekend — and what a glorious view it was. Best view I’ve ever had in Boston. We were in town for my brother’s surprise birthday party outside Boston and to visit my mother in her new senior living facility nearby. We also had the chance to visit with some good local friends. #ritzcarlton #boston #ambassadorstatusmatters #prearrivalupgrades #suiteupgrades #specialtysuites #parkviewsuite #latecheckout We originally were booked on $548 AAA rate in an entry level king room. We were pre-upgraded almost a week before arrival due to my Ambassador status to a $2500/night Luxury Suite. A very generous upgrade, indeed. The morning of our arrival, we were pre-upgraded yet again to a $3500/night Park View Suite. That’s the 2nd best suite in the hotel and the first time I’ve ever enjoyed such a lofty upgrade here. That being said, in all the many years I’ve stayed at this property as an Ambassador guest, I’ve never not been upgraded to a suite. Let’s not forget that this also was St. Patrick’s Day weekend — in Boston. It was crazy crowded everywhere we went. For those counting at home, that’s an almost $6000 discount. I think it’s fair to say that Ambassador status is absolutely worth every penny for me. The suite was incredibly comfortable. As requested in my #prearrivalchecklist, the suite was preset to 65 F, there were plenty of extra bottles of room temperature water, there was a fan by the bed (which we never needed), and we had an impressive welcome amenity waiting for us of Veuve Clicquot champagne with fruit and cheese trays. Very, very generous. The window shades weren’t completely blackout as requested, but the incredible views made that a non-issue for us. Some of the windows even opened a bit, so it would be easy to cool down the suite further if one didn’t mind street noise. The only real weakness for the suite and the hotel overall remains its weak WiFi at just 14 Mbps down and up. It gets the job done, but it absolutely should be at least 3-4x that speed for a luxury hotel of this caliber. We enjoyed morning coffee provided in the lobby every morning, and we enjoyed breakfast in the Artisan Bistro restaurant connected to the lobby both mornings, as well. Breakfast service, while a bit slow, was very friendly — and all the breakfast choices were delicious. The lobby’s Avery bar has been totally redone and is far more inviting and spacious. I love a good hotel bar, and this remains one of my favorites in the city. Our first Sidecar and Old Fashioned weren’t so great, but the next double Sazerac and Gin Martini were fantastic. Service was always excellent. The concierge team had helped arrange a private car service for us to get around on Saturday, as well as Sunday brunch at nearby Stillwater with my friends and 4 kids. The concierge also helped my husband navigate the Freedom Trail and generally seemed interested in making sure that everything with our stay was going well. We also had dinner on our arrival night at nearby and often celebrated No. 9 Park. Disappointing at best. I wouldn’t recommend it. Housekeeping was on top of it. Didn’t miss a thing, even for such a big suite. We tipped them well. We were confirmed for 4 pm late checkout before we even had arrived at the hotel, and we enjoyed that extra time in the suite before our 6 pm return flight to Los Angeles. Another fantastic stay at the Ritz-Carlton Boston. While there are several other well lauded hotels in town (notably the Mandarin Oriental, the old but tired Four Seasons nearby, the newer Four Seasons One Dalton, XV Beacon, the Langham, and the Newbury) this is the only one that guarantees me 65 F or better and always delivers. My Ambassador status on top of that always makes this choice a no-brainer.…
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Date of stay: March 2023
Location
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from William Bunce, Other at The Ritz-Carlton, Boston
Responded Mar 24, 2023
Dear BillR2390, Thank you so much for your thoughtful and detailed review of your visit. It sounds like you all had a great time in Boston, even if was during such a very busy weekend. It can get crazy out there, so it is nice to know the relaxing ambiance of the hotel allowed you to find some peace and comfort. It is also wonderful to hear that our ladies and gentlemen responded so well to your preferences and took such good care of you. We look forward to your return, so please let us know when you make your plans. Most sincerely, William P. Bunce, General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We had a nice stay here, location is great for walking to the park and food options near by. The property is as you would expect for a Ritz, easy check in/clean/comfortable/enjoyable atmosphere. Would definitely stay here if again if in the area.
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Date of stay: August 2022Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
Helpful
Response from William Bunce, Other at The Ritz-Carlton, Boston
Responded Jan 23, 2023
Dear Smokie113, Thank you for taking the time to comment on your recent visit. We are pleased to learn you enjoyed your stay and will look forward to your many happy returns. Most sincerely, William P. Bunce, General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We are at the Ritz in Boston right now, and if it weren't too late to get our money back, I would be checking out and staying elsewhere. The entire hotel is not up to Ritz standards and between terrible wifi and a shower that is claustrophobic and dirty, I am incredibly disappointed. Worst of all, the only fitness option is the Equinox attached to the building, however they charge you $15/room per day to use the gym. Unbelievable!
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Date of stay: January 2023
Rooms
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
Helpful
Response from William Bunce, Other at The Ritz-Carlton, Boston
Responded Jan 16, 2023
Good day Mfinn624, Thank you for taking the time to speak to the Front Office Manager and do apologize that your stay started off on unpleasant terms. I am glad that we could address your concerns and if there is anything else we can do to make your stay more comfortable, please let us know.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I will start by saying that every staff member I’ve encountered at this hotel is professional, welcoming, friendly and helpful, and that goes a long way! However, this hotel doesn’t offer much for the price. The sound insulation is nonexistent. The noise from the hallway never ends, and you can clearly hear your neighbors. Having children screaming and banging on the walls after 10PM isn’t conducive to rest. The valet was a nice guy, but I pulled up and he just sort of stood there watching me try to drag my suitcase out of the car instead of offering to help. The lobby bar was closed, so I ordered room service. The menu was fairly limited, and despite the very friendly staff that took/delivered my order, the food itself was extremely disappointing. I ordered the beef tournedos, it was tasteless, other than the sides, which tasted like rotten fish. I also ordered the charcuterie, which strangely didn’t include any cheese, but had basically a whole loaf of toast in place of crackers. The door to the toilet in the bathroom also has a bunch of weird, gross stains on it. I’m pretty loyal to Marriott properties, and I’m in Boston regularly, but from now on I think I’ll spend a little extra and get a lot more at the Four Seasons.…
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Date of stay: December 2022Trip type: Traveled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Sarah Taylor, Guest Services / Front Office at The Ritz-Carlton, Boston
Responded Dec 27, 2022
Good Afertnoon, Joel H, Thank you for your feedback on your recent stay at The Ritz-Carlton, Boston. I am delighted that your interaction with the Ladies and Gentlemen was memorable. I have shared your feedback with my operations team and our third-party valet company and will use it as a teaching point to improve our services. I will be making an adjustment to your folio for your poor food and beverage experience, and I do hope you give us another chance on your next trip to Boston. Please reach out to me when making plans to return. Ricardo Verdan, Director of Operations
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We have stayed in at least a dozen Ritz Carlton Brand hotels and purchase club level whenever available. Ritz Carlton Boston is our favorite location we have been to. The club lounge isn’t the biggest one in the brand, but the offerings and service far exceed any other location. This was our second time staying here and the weekend we stayed was the first time the club lounge was re-opened since Covid. The concierge staff was a little green, but still did a phenomenal job. Overall, staff at this location were outstanding. Service was top notch. Location itself is past Boston Common so it’s a bit of a walk to get to the action, but worth it. Rooms have been renovated and are quite comfortable.
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Date of stay: April 2022Trip type: Traveled as a couple
Room Tip: Club lounge is worth the money
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
Helpful
NickellFamilyTravel wrote a review Oct 2022
Los Angeles, California2297 contributions800 helpful votes
A very nice hotel for business, family, or couples. Great service. Nice lobby. Very helpful. Our room was modern, clean, and had a beautiful view of the Boston Commons. the hotel is very central located in the college neighborhood and near the live theater. Easy walking around the city. Highly recommend
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Date of stay: October 2022Trip type: Traveled as a couple
Value
Location
Service
Room Tip: Ask for view of the commons
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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On a summer vacation with my two teenage sons, I stayed at the Ritz Carlton Boston for 4 nights last week. We live in Washington, DC and have traveled all over the world. The hotel property itself is spotless, modern, and also warm/inviting. Also, location-location-location...this hotel is in the heart of Boston and literally right across the street from Boston Common. The door/bell staff was extremely helpful at all times - with baggage, directions, offers on chilled bottled water on hot days, and more. The front-desk was extremely helpful with a special thank you to Julia. The concierge, Ryan, helped us schedule a phenomenal dinner at Mamma Mia, an amazing Italian restaurant in the Northend (I lived in Italy at one point, so I am picky). And, I highly recommend getting the Club Lounge Access while you are at this hotel. The Club Lounge food, beverages, and services were fabulous (broad array of offerings throughout the day) and it felt like a sanctuary after long days of sightseeing activities like walking the Freedom trail. In the Club Lounge, the shining star of all Boston RC staff was Anthony! Anthony tended to our every need, answered questions, made recommendations, talked with my sons and made us feel right at home! Anthony is impeccable. The Lounge breakfast service and staff were also attentive! The hotel restaurant, the Artisan, had great food and the bartender at the Avery bar was a true mixologist. Importantly, they also surprised us with a welcome plate of gourmet cookies + snacks and a farewell bag of snacks and bottled waters for our trip to the airport. Lastly, I tried to use a new luggage service called Lugless upon departure (where they ship your luggage) and it just did not work - they never picked up. Ryan and the concierge desk worked tirelessly to fix the situation for me and get FedEx to pick up my luggage. THANK YOU! I highly recommend staying at the Boston Ritz Carlton and I hope to return soon!…
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Date of stay: August 2022
Value
Rooms
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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+1
It was all amazing ! Brian at check in was so kind and gave me a late check out The room was amazing…I slept as never before The hotel gives access to equinox gym…wonderful! The breakfast was so cute and the staff amazing The concierge and bellboy team so friendly This was a day only but an unforgettable one Thx Ritz Carlton Boston!
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Date of stay: August 2022Trip type: Traveled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
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Response from William Bunce, Other at The Ritz-Carlton, Boston
Responded Aug 24, 2022
Dear acirrincione76, Thank you for your thoughtful comments following your recent visit. So glad to hear you enjoyed your stay! Sincerely, William P. Bunce, General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
PRICE RANGE
$737 - $1,077 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
ritz-carlton boston common hotel boston, ritz boston, boston ritz-carlton
LOCATION
United StatesMassachusettsBostonTheater District / Downtown / Downtown Crossing
NUMBER OF ROOMS
193
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Claim Your ListingTHE RITZ-CARLTON, BOSTON - Updated 2023 Prices & Hotel Reviews (MA)
Frequently Asked Questions about The Ritz-Carlton, Boston
Which popular attractions are close to The Ritz-Carlton, Boston?
Nearby attractions include Freedom Trail (0.2 miles), Escape The Room Boston (0.1 miles), and Citizens Bank Opera House (0.07 miles).
What are some of the property amenities at The Ritz-Carlton, Boston?
Some of the more popular amenities offered include a pool, an on-site restaurant, and a lounge.
Which room amenities are available at The Ritz-Carlton, Boston?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at The Ritz-Carlton, Boston?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at The Ritz-Carlton, Boston?
Yes, paid private parking on-site and valet parking are available to guests.
What are some restaurants close to The Ritz-Carlton, Boston?
Conveniently located restaurants include Cafe Bonjour, Ostra, and Thinking Cup.
Are there opportunities to exercise at The Ritz-Carlton, Boston?
Yes, guests have access to a pool, a fitness center, and fitness classes during their stay.
Is The Ritz-Carlton, Boston located near the city center?
Yes, it is 0.4 miles away from the center of Boston.
Are any cleaning services offered at The Ritz-Carlton, Boston?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at The Ritz-Carlton, Boston?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does The Ritz-Carlton, Boston offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.