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The Ritz-Carlton, Boston

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10 Avery Street, Boston, MA 02111
COVID-19 update: See the added health and safety measures this property is taking.Read more
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Traveler (227)
Room & Suite (195)
Dining (36)
Travel safe during COVID-19
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What you can expect during your stay
  • Hand sanitizer available to guests & staff
  • Regularly sanitized high-traffic areas
Updated 09/10/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from The Ritz-Carlton, Boston
Updated 09/10/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#45 of 100 hotels in Boston
Location
Cleanliness
Service
Value
The Ritz-Carlton, Boston is located in the heart of Boston, Massachusetts' vibrant midtown, just steps from the theatre and financial districts and overlooking Boston Common. This modern 193-room luxury hotel features 43 suites and The Ritz-Carlton Club rooms. The most up-to-date technology includes in-room high-speed wireless Internet access for up to six devices as well as HD plasma screen televisions, meeting space with plasma display screens, and complimentary wireless Internet connectivity in The Ritz-Carlton Club Lounge and the hotel lobby.
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Property amenities
Electric vehicle charging station
Free internet
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Squash
Babysitting
Highchairs available
Valet parking
Paid private parking on-site
Wifi
Paid wifi
Fitness classes
Personal trainer
Restaurant
Breakfast available
Breakfast in the room
Kids' meals
Pets Allowed ( Dog / Pet Friendly )
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Body wrap
Couples massage
Facial treatments
Foot massage
Full body massage
Hand massage
Massage
Baggage storage
Concierge
Executive lounge access
Newspaper
Non-smoking hotel
Butler service
Doorperson
Dry cleaning
Laundry service
Shoeshine
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Room features
Bathrobes
Air conditioning
Desk
Housekeeping
Room service
Minibar
Cable / satellite TV
Bath / shower
Seating area
Sofa
Telephone
Bottled water
Flatscreen TV
On-demand movies
Radio
Complimentary toiletries
Hair dryer
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Room types
City view
Landmark view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Luxury
Green
Hotel links
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Location

Full view
100Great for walkers
Grade: 100 out of 100
244Restaurantswithin 0.3 miles
58Attractionswithin 0.3 miles
1035Reviews10Q+A100Room tips
Traveler rating
  • 631
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  • 69
  • 41
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Popular mentions
travel6768 wrote a review Aug 2021
United States52 contributions44 helpful votes
My husband and I stayed at the Ritz for 3 nights. The check in was easy and friendly, the room was spacious, clean and modern, the employees are wonderful and provide the service that is expected from the Ritz. I do miss the coffee/tea bar in the lobby in the morning - had to wait quite a bit at the bar for a coffee to go. The next mornings I just walked to DD. I am sure this is all due to COVID and hopefully will be back soon.
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Date of stay: August 2021
Value
Rooms
Service
Room Tip: City View rooms were very quiet.
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1 Helpful vote
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Response from William Bunce, Other at The Ritz-Carlton, Boston
Responded Sep 2, 2021
Dear travel6768, It is wonderful to hear that you enjoyed your visit to The Ritz-Carlton, Boston with our personalized service and clean and comfortable facilities. Thank you for your understanding regarding the restrictions surrounding Covid-19. We look forward to your many happy returns, and thank you for commenting on your stay. Sincerely, William P. Bunce, General Manager
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Malachy J wrote a review Aug 2021
Lawrenceville, New Jersey1 contribution1 helpful vote
I’ve had a good experience with Ritz before but this was poor. 1. Bed linens and towels were not changed overnight but instead refolded and beds made again. 2. Food service was not good. Breakfast toast was soggy. Come on. 3. Wifi is $13 per day. Seriously, this is 2021 not 1999. 4. Gym is via equinox and is big but $15 per day. 5. There isn’t any room service after 11pm. Moreover. You cannot buy anything downstairs because they do not have hotel concessions. How is this a 5 start hotel when Hampton Inn has better amenities? The people were nice, the rooms were clean, but entirely not worth the price especially with all of the above. Oh, one more thing, no laundry on weekends! You cannot get clothes cleaned on Thursday and receive in a day or so. Nothing until next week. Absurd
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Date of stay: August 2021Trip type: Traveled with family
1 Helpful vote
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Response from William Bunce, Other at The Ritz-Carlton, Boston
Responded Aug 31, 2021
Dear malachyj, Thank you for providing your feedback following your recent visit. I am sorry to learn that your stay did not fulfill your expectations of value, but it is good to hear that our ladies and gentlemen provided friendly service and hotel cleanliness. Thank you for your understanding as we return to "normal" after our 15 month "hiatus" and we look forward to the opportunity to welcome you back once all the restrictions due to Covid-19 have lifted. Sincerely, William P. Bunce, General Manager
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William N wrote a review Aug 2021
New York City, New York36 contributions34 helpful votes
+1
I’d like to preface this review by stating that I love the Ritz-Carlton brand and have been loyal for many years. We were stuck in Boston for the night due to Hurricane Henri, so of course I called the Ritz right away to make a reservation. Since I am a Gold Elite member, when I asked for an upgrade, the representative (Julia) on the phone happily confirmed a complimentary suite upgrade. She was so kind and wanted to make our stay extra special. When we arrived, we were greeted by the doorman who was very nice and eager to help. Upon check-in, the front desk agent tried to up-charge me to the suite that I was already assigned to. When I explained to her that I was already promised a complimentary upgrade she called her colleague and begrudgingly gave me the room I was guaranteed. She proceeded to remind me that I shouldn’t have been upgraded to a suite because I am only a Gold Elite member and it was a miscommunication on her colleague’s part. I have travelled to many Ritz properties (and other luxury hotels) in my life, and I have never been made to feel inferior to other guests. Normally front desk agents are happy to accommodate returning clients, especially when the hotel has the vacancies to do so. Everything was immaculate in the room, however, it was not up to normal Ritz-Carlton standards. There wasn’t even a coffee maker in the room! The service and food in the hotel’s restaurant, Artisan Bistro, were both very good. Unfortunately, I do not think I will be returning to this Ritz-Carlton location nor will I be recommending it to others.
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Date of stay: August 2021Trip type: Traveled with family
1 Helpful vote
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Response from William Bunce, Other at The Ritz-Carlton, Boston
Responded Aug 25, 2021
Dear William N, Thank you for your comments following your recent stay in conjunction with Henri's arrival to New England. We apologize for the misunderstandings and difficulties you experienced upon arrival. Please be advised that our Front of House Manager will be in contact with you directly. Regards, William P. Bunce, General Manager
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Rick P wrote a review Aug 2021
Maynard, Massachusetts135 contributions50 helpful votes
My wife and I stayed one very hot day and night at this hotel. So we spent much time in and close to the hotel. Basically, I expect perfection plus from a hotel like this. The bar, with Marvin at the helm, featured superb service, food, and cocktails. The staff at the door and curbside could not have been more attentive. We were always greeted by various staff as we entered and exited. We were in one of the "ordinary" deluxe rooms so I can't speak to the other rooms, but the decor in ours was modern and reminded me more of a regular hotel by the highway. I don't know, but I guess I expected elegance somehow. Wasn't there. Again, the amenities and details were there, mostly. Unforgivable, and we should have said something but we didn't notice until just before retiring, was a worn-out hole in the duvet cover. Again, minor, but not acceptable at this sort of accommodation. Location is excellent: right next to Boston Commons, Emerson College, Theater District, Chinatown.
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Date of stay: August 2021
Value
Cleanliness
Service
1 Helpful vote
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Response from William Bunce, Other at The Ritz-Carlton, Boston
Responded Aug 19, 2021
Dear scienceteacher53, Thank you for providing your feedback regarding your recent visit. We are especially pleased to learn you enjoyed the fine, personalized service provided by Marvin and the fine food and beverage offerings available in Artisan Bar as well as the warmth of our other ladies and gentlemen. It is disappointing to learn that our decor highlighting our local area was not to your liking and we certainly apologize for the defect in the linen. But we are glad to know you enjoyed the location and your overall visit and thank you once again for taking the time to comment. With much appreciation, William P. Bunce, General Manager
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Inspire31708221417 wrote a review Aug 2021
2 contributions5 helpful votes
Lets keep this simple. If your bar is not ready to open and your service staff isnt trained… dont open your bar. For the first time ever…. It was “not a pleasure”. Unorganized. Poor service. Untrained staff in golf shirts that literally said to us after order 3 manhattans and calling the bourbon we wanted… “just be happy you’re getting 3 drinks” Ummmmm. No. Shame on the ritz.
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Date of stay: August 2021Trip type: Traveled with friends
1 Helpful vote
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Response from William Bunce, General Manager at The Ritz-Carlton, Boston
Responded Aug 10, 2021
Dear Inspire, Thank you for taking the time to offer us feedback on your recent stay. I am sorry to hear that one of our Ladies & Gentlemen did not deliver Ritz-Carlton service. I apologize for the interaction, we value your feedback and will share with the team. Thank you. William Bunce, General Manager
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PRICE RANGE
$673 - $1,271 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
ritz-carlton boston common hotel boston, ritz boston, boston ritz-carlton
LOCATION
United StatesMassachusettsBostonTheater District / Downtown / Downtown Crossing
NUMBER OF ROOMS
193
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Frequently Asked Questions about The Ritz-Carlton, Boston
Which popular attractions are close to The Ritz-Carlton, Boston?
Nearby attractions include Freedom Trail (0.2 miles), Escape The Room Boston (0.1 miles), and Shear Madness (0.2 miles).
What are some of the property amenities at The Ritz-Carlton, Boston?
Some of the more popular amenities offered include a pool, an on-site restaurant, and a lounge.
Which room amenities are available at The Ritz-Carlton, Boston?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at The Ritz-Carlton, Boston?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at The Ritz-Carlton, Boston?
Yes, paid private parking on-site and valet parking are available to guests.
What are some restaurants close to The Ritz-Carlton, Boston?
Conveniently located restaurants include The Q Restaurant, Ostra, and Thinking Cup.
Are there opportunities to exercise at The Ritz-Carlton, Boston?
Yes, guests have access to a pool, a fitness center, and fitness classes during their stay.
Is The Ritz-Carlton, Boston located near the city center?
Yes, it is 0.4 miles away from the center of Boston.
Are any cleaning services offered at The Ritz-Carlton, Boston?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at The Ritz-Carlton, Boston?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does The Ritz-Carlton, Boston offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.