DoubleTree by Hilton Hotel Boston - Downtown
821 Washington Street, Boston, MA 02111
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About
#83 of 180 hotels in Boston
Location
4.4
Cleanliness
4.5
Service
4.3
Value
3.9
GreenLeaders GreenPartner
The DoubleTree by Hilton Boston-Downtown Hotel is conveniently located in the heart of Boston's vibrant Theater District, and welcomes each guest with the aroma of a full-service Starbucks and our signature warm chocolate chip cookie.
Walk to fabulous performance venues, Boston Common, Boston's Public Garden, Tufts Medical Center and Floating Hospital for Children. Logan International Airport is a short 4.5 miles away from the hotel. The Tufts Medical Center subway "T" stop is steps from the entrance of the hotel and provides convenient access to all Boston has to offer.
Once home to the prestigious Don Bosco High School, this hotel has a rich Boston history. Our beautiful, full service downtown hotel boasts oversized standard guest rooms, measuring over 300 sq. ft., along with elevated ceilings and large picture windows.
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Property amenities
Paid private parking on-site
Free High Speed Internet (WiFi)
Fitness Center with Gym / Workout Room
Bar / lounge
Business Center with Internet Access
Conference facilities
24-hour security
Baggage storage
Parking garage
Wifi
Paid wifi
Restaurant
Breakfast available
Breakfast buffet
Snack bar
Banquet room
Meeting rooms
Concierge
Convenience store
Non-smoking hotel
ATM on site
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
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Room features
Air conditioning
Housekeeping
Room service
Safe
Iron
Flatscreen TV
Room types
Non-smoking rooms
Suites
Smoking rooms available
Good to know
HOTEL CLASS
HOTEL STYLE
Mid-range
Green
Languages Spoken
English, Spanish
Location
821 Washington Street, Boston, MA 02111
DoubleTree by Hilton Hotel Boston - Downtown
Getting there
Great for walkers
Grade: 100 out of 100
100
Boston Logan International Airport
2.9 mi•
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Worcester Airport
41.8 mi•
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Tufts Medical Center
2 min•Boston T
Rental Cars
158 Restaurants
within 0.3 miles
2271Reviews68Q+A100Room tips
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Hotel is in desperate need of updating. Not great room. Now, here's why I'm writing this. I am a gold and asked for a 2 PM checkout. Keep in mind that golds are supposed to get to 3 pm if available. I was told it's normally a $50 charge for 2 PM but since I'm a gold they'll do it for $25. I responded that as a gold, I'm supposed to be given 3PM. The desk clerk responded, 'if available. It's not available'. Me. But you just told me I can get 2 PM for $25. Clerk 'It's available for $25, not for free.' Not just a shabby hotel, it doesn't even honor Hilton status. Do not stay here.
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Date of stay: November 2023Trip type: Traveled on business
Value
Location
Service
Room Tip: Avoid at all costs.
The heat did not work in my room.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from jacquilyn fabro, Guest Services / Front Office at DoubleTree by Hilton Hotel Boston - Downtown
Responded 1 week ago
Dear Escape695133, Thank you very much for sharing us your feedback and for being a valued member with us. Late check- outs are subject to availability and we strive to accommodate our guests whenever possible. However due to high demand and limited availability, extra fee may apply to secure the late check out. We understand that it may not be ideal, but our goal is to balance guest request to ensure a fair and enjoyable experience for everyone. We value your loyalty, and if you would like to discuss further, please do not hesitate to contact us directly. Once again, thank you for your feedback and happy holidays!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Hotel's Favorite
If you plan to use public transit in Boston this place is right next to a MTBA station. We took the subway from the airport to the airport, took about 30 minutes, but we also didn't have to wait long for each train. The hotel is comfortable, the bed was comfortable enough, a little hard for my preference, but not too bad. The room was clean and the staff was super friendly. We felt safe and liked the central location, but especially liked it's proximity to the MTBA.
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Date of stay: October 2023Trip type: Traveled as a couple
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Andrea P, Guest Services / Front Office at DoubleTree by Hilton Hotel Boston - Downtown
Responded Oct 9, 2023
Hi There Yoper, Thank you for taking the time to leave your feedback. We are delighted the hotel cleanliness and the staff helped to make your stay great. Being located next to Tufts Medical T stop located on the Silver & Orange lines of the MBTA is a wonderful resource to get around. We hope you enjoyed beautiful Boston and will come on back and see us again.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Although the lobby looks nice enough, this property is a dump. Chose due to Hilton loyalty and proximity to theater district and south station. The rooms are worn and not well maintained. Our first room essentially had no window. Ok, one night stay, NBD. Around 8:30pm my daughter discovered water all over the bathroom floor from a leak above. Things come up; I asked to be relocated and they gave me another room promptly and I appreciated the good service. But the next room didn’t seem to be cleaned well. Hadn’t been vacuumed for sure, I had my doubts if the sheets were clean, and we listened to loud mechanical noises all night. All the front desk staff were lovely but honestly, other than the prompt relocation, there was no other courtesy given. I’m loyal to the Hilton brands but honestly everytime I stay in a doubletree I swear never again. I recommend choosing elsewhere.…
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Date of stay: November 2023Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from jacquilyn fabro, Guest Services / Front Office at DoubleTree by Hilton Hotel Boston - Downtown
Responded 1 week ago
Dear KMPNE1998, I'm truly sorry to hear about the issues you experience during your stay especially with the room conditions. Such situations are not reflective of our usual standards, and we deeply regret disruptions to your stay. Our maintenance team is conducting a thorough inspection of all rooms to rectify any issues and prevent them in the future. Im so sorry you've been affected by this, I would like to also assure you that our housekeeping is taking extra precaution to clean and disinfect all rooms for our guest's comfort. Please know that your comment means a lot to us, and we hope to welcome you back! Until then, we wish you safe and frequent travels!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Terribly run down hotel room with worn out carpet, broken dresser, mini fridge placed with cords hanging, and worst avocado toast I’ve ever had. The avocado was dark and bruised and served with a marinade tomato. Wanted to throw up. I’ve stayed at many Double Tree hotels in the past but this one was a terrible experience. Checked out early and found another Hilton property elsewhere. Visiting Boston for the first time and chose this hotel for the location. The pictures looked great but not truly accurate. Don’t waste your money or time.
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Date of stay: November 2023Trip type: Traveled as a couple
Room Tip: Avoid this place at all costs.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from jacquilyn fabro, Guest Services / Front Office at DoubleTree by Hilton Hotel Boston - Downtown
Responded 1 week ago
Dear Haifa H, Thank you for taking the time to share your thoughts about your recent stay. We sincerely do apologize that we did not meet your expectations in these areas. We understand the importance of a well- maintained environment and being one the most historical building in the area of Boston, we have taken a comprehensive assessment of the property's condition, and we are committed on making necessary improvements. We genuinely appreciate your feedback, and hope we have the opportunities to welcome you back again so we can ensure a better stay in the near future.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
My husband picked this hotel for a surprise getaway to Boston to see the Canadian Tenors! The hotel was amazing upon entering with a welcoming staff and decor! Accommodations were amazing ! Perfect place to stay!
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Review collected in partnership with DoubleTree by Hilton
Date of stay: November 2023
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Very nice Hotel with friendly and helpful staff. Great location as you can easily walk to almost all places downtown. Hotel security was good. Rooms were nice and clean. We had a very enjoyable stay at this hotel and will stay there again.
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Review collected in partnership with DoubleTree by Hilton
Date of stay: October 2023
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Andrea P, Guest Services / Front Office at DoubleTree by Hilton Hotel Boston - Downtown
Responded 4 weeks ago
Hi REMitchell, We are so happy to hear of your great stay. It is wonderful to hear our location, security and the rooms made your stay enjoyable. We look forward to welcoming you back!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Warm welcome with someone helping us with our bags, great checkin with waters and warm chocolate chip cookies and beverage credit due to status. Room was good, clean and the bar area had live music Saturday night!
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Review collected in partnership with DoubleTree by Hilton
Date of stay: September 2023
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Andrea P, Guest Services / Front Office at DoubleTree by Hilton Hotel Boston - Downtown
Responded Oct 9, 2023
Irinamiriam3, We are happy to hear the Front Desk delivered a warm DoubleTree welcome! We appreciate your Hilton Honors status & loyalty. We hope to welcome you back soon to enjoy our live weekend entertainment! :)
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
+1
A disgrace for $450/nt. This was the most disgustingly filthy hotel I’ve ever stayed in. There was a pubic style hair on the hung hand towel. The shower looks like it’s from a motel 6 in 1970 and had a significant amount of mold in jt. There was dust and grime on all of the switches and cabinets. And the fridge and microwave were just randomly sitting on the floor. I almost checked out and went elsewhere but the other nearby hotels were sold out.
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Date of stay: September 2023Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
2 Helpful votes
Helpful
Response from Andrea P, Guest Services / Front Office at DoubleTree by Hilton Hotel Boston - Downtown
Responded Oct 31, 2023
352lesliep, We are sorry to hear of this experience and deeply apologize for any inconvenience. Your feedback has been passed to all proper department Directors and will be looked at and rectified. We hope you will give us a chance to make it right and look forward to possibly welcoming you in the future.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Clean quiet comfortable hotel across the street from Tufts Medical Center in Chinatown. The room had a safe, frig and coffee with creamer. The service was friendly and helpful from Joy and others. My only quibbles were the quality of the in room coffee and that the room was dark during the day despite having all lights on and curtains open. There is a Starbucks adjacent to the hotel lobby. I will stay here again!
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Date of stay: September 2023Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Andrea P, Guest Services / Front Office at DoubleTree by Hilton Hotel Boston - Downtown
Responded Oct 17, 2023
Hi loves2garden, Thank you for the kind words, Joy is a wonderful asset to the Front Desk Team and will be thrilled to hear she was helpful. We are sorry the room coffee didn't hit the spot but hope the Starbucks in the lobby did the trick! Glad you had a comfortable stay and we look forward to welcoming you back :)
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
This hotel is a renovated high school across from Tufts Medical Center that opened in the early 2000s...and it seems to be frozen in time. Creaky carpeted floors and room interior is tired even though TVs and furniture are newer, bed and shower are great. Breakfast service is inconsistent. Food is good but overpriced even for a downtown hotel. Beware of Saturday nights as several nearby clubs close at 2 and they take the party to the streets!
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Date of stay: September 2023Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Andrea P, Guest Services / Front Office at DoubleTree by Hilton Hotel Boston - Downtown
Responded Sep 20, 2023
Dear ncstewart, Thank you for taking the time to share your experience. Being a historical building it can have its creaky quirks but we are pleased to hear you enjoyed our beds and shower. Weekend nightlife noise can be a challenge and we are so sorry if it disrupted your stay. We will pass your feedback onto our Food & Beverage Team and hope you come back to see us again!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Not the right property for you?
There are more places to choose from in the Boston area.
PRICE RANGE
$125 - $208 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
doubletree boston - downtown hotel boston
LOCATION
United StatesMassachusettsBostonTheater District / Downtown
NUMBER OF ROOMS
267
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Claim Your ListingDOUBLETREE BY HILTON HOTEL BOSTON - DOWNTOWN $166 ($̶3̶6̶5̶) - Updated 2023 Prices & Reviews - MA
Frequently Asked Questions about DoubleTree by Hilton Hotel Boston - Downtown
Which popular attractions are close to DoubleTree by Hilton Hotel Boston - Downtown?
Nearby attractions include Trapology Boston (0.3 miles), Wang Theater (0.1 miles), and Shear Madness (0.2 miles).
What are some of the property amenities at DoubleTree by Hilton Hotel Boston - Downtown?
Some of the more popular amenities offered include free wifi, an on-site restaurant, and a lounge.
What food & drink options are available at DoubleTree by Hilton Hotel Boston - Downtown?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at DoubleTree by Hilton Hotel Boston - Downtown?
Yes, a parking garage, paid private parking on-site, and paid public parking nearby are available to guests.
What are some restaurants close to DoubleTree by Hilton Hotel Boston - Downtown?
Conveniently located restaurants include Mike & Patty's, The Q, and Ostra.
Are there opportunities to exercise at DoubleTree by Hilton Hotel Boston - Downtown?
Yes, guests have access to a fitness center during their stay.
Is DoubleTree by Hilton Hotel Boston - Downtown located near the city center?
Yes, it is 0.7 miles away from the center of Boston.
Are any cleaning services offered at DoubleTree by Hilton Hotel Boston - Downtown?
Yes, dry cleaning and laundry service are offered to guests.
Does DoubleTree by Hilton Hotel Boston - Downtown offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Which languages are spoken by the staff at DoubleTree by Hilton Hotel Boston - Downtown?
The staff speaks multiple languages, including English and Spanish.
Are there any historical sites close to DoubleTree by Hilton Hotel Boston - Downtown?
Many travelers enjoy visiting The Printing Office of Edes & Gill (1.3 miles), Old North Church & Historic Site (1.3 miles), and Granary Burying Ground (0.6 miles).