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DoubleTree by Hilton Hotel Boston - Downtown

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821 Washington Street, Boston, MA 02111
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Traveler (330)
Room & Suite (192)
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What you can expect during your stay
  • All linens sanitized in high-temperature wash
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitizer available to guests & staff
  • Regularly sanitized high-traffic areas
  • Staff required to regularly wash hands
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Updated 12/10/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from DoubleTree by Hilton Hotel Boston - Downtown
Updated 12/10/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#76 of 97 hotels in Boston
Location
4.4
Cleanliness
4.5
Service
4.3
Value
3.9
GreenLeaders GreenPartner
The DoubleTree by Hilton Boston-Downtown Hotel is conveniently located in the heart of Boston's vibrant Theater District, and welcomes each guest with the aroma of a full-service Starbucks and our signature warm chocolate chip cookie. Walk to fabulous performance venues, Boston Common, Boston's Public Garden, Tufts Medical Center and Floating Hospital for Children. Logan International Airport is a short 4.5 miles away from the hotel. The Tufts Medical Center subway "T" stop is steps from the entrance of the hotel and provides convenient access to all Boston has to offer. Once home to the prestigious Don Bosco High School, this hotel has a rich Boston history. Our beautiful, full service downtown hotel boasts oversized standard guest rooms, measuring over 300 sq. ft., along with elevated ceilings and large picture windows.
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Property amenities
Paid private parking on-site
Free High Speed Internet (WiFi)
Fitness Center with Gym / Workout Room
Bar / lounge
Business Center with Internet Access
Conference facilities
24-hour security
Baggage storage
Parking garage
Wifi
Paid wifi
Restaurant
Breakfast available
Breakfast buffet
Snack bar
Banquet room
Meeting rooms
Concierge
Convenience store
Non-smoking hotel
ATM on site
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
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Room features
Air conditioning
Housekeeping
Room service
Safe
Iron
Flatscreen TV
Room types
Non-smoking rooms
Suites
Smoking rooms available
Good to know
HOTEL CLASS
HOTEL STYLE
Mid-range
Centrally Located
Languages Spoken
English, Spanish
Hotel links
Special Offer:Price Match Guarantee

Location

Full view
100Great for walkers
Grade: 100 out of 100
153Restaurantswithin 0.3 miles
35Attractionswithin 0.3 miles
2213Reviews68Q+A100Room tips
Traveler rating
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  • 83
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maddy wrote a review Sep 2022
West Chester, Ohio8 contributions3 helpful votes
Our room was 85 degrees when we went in. AC was off and the system was very old and barely seemed to be working. There was a brown, wet stain on the carpet. We immediately got a room change. Overall, the room seemed to be old and pretty beaten up. Lots of scuffs on the furniture. The bed was not very comfortable. Relatively close to most things in the city. Would not return to this hotel.
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Date of stay: September 2022Trip type: Traveled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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CAROL B wrote a review Oct 2021
Buffalo, New York10 contributions4 helpful votes
Hotel's Favorite
This hotel is in a great location. The subway is just out the door and most of downtown's attractions are within walking distance. The hotel is clean, the staff helpful, the valet service excellent, and the rooms are spacious and very comfortable.
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Review collected in partnership with DoubleTree by Hilton
Date of stay: October 2021
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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KathleenP5750 wrote a review Sep 2022
Albany, New York52 contributions65 helpful votes
We decided to take a weekend getaway to Boston. As Hilton Honors members we were greeted warmly and even though we were early, we’re allowed to check in. The hotel was spotlessly clean and nicely appointed in all public areas. Multiple elevators were fast and secure (key access). Our room was extremely comfortable and quiet. The location is a very short walk to the Aquarium, Wharf, Quincy Market, Faneuil Hall and dozens of eateries. Fin Point Restaurant was wonderful. We only wanted some cold fresh oysters and they were excellent! The server was great and provided us with 2 coffees to go when we asked ( we wanted to stroll a bit in the neighborhood.) The next day, Check out (noon) was easy and Bell Service held our bags so we could enjoy most of the second day before heading home. We will definitely return and I highly recommend this hotel.
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Date of stay: September 2022Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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MarcoPoloUk wrote a review Sep 2022
UK32 contributions72 helpful votes
We checked in at the Doubletree Downtown Boston and received a room on the same level as the bar and breakfast area which was convenient. Unfortunately, our room was not serviced, having been out for the day, we were surprised when we returned to see that we needed to make our bed and request coffee. We did not have a ‘make up my room’ sign for the door so we assumed that was the reason it was missed but the front desk advised that rooms are not serviced anymore unless requested. Had we of known this when we checked in we could have advised that we would like our room serviced. We received a credit towards food which we used towards breakfast, we thought breakfast was expensive for what it was not great and it wasn’t very warm. Breakfast included one cup of coffee each which cost $5.00 no top-ups as when we had previously visited the USA. We found Boston very expensive, especially the taxi arranged by Doubletree front desk, we were advised that the taxi company would be Metro . When the taxi arrived it was shared with another couple which wasn’t a problem but we weren’t aware it would be shared. The journey from the Doubletree Boston Downtown to the cruise port was 10 minutes and we were charged $45.00 per couple so a total of $90.00 which seemed extortionate. If you are getting a taxi ask the price first, perhaps Uber would be cheaper.
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Date of stay: August 2022
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
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3b_igwt wrote a review Sep 2022
The Woodlands, Texas17 contributions5 helpful votes
What a wonderful hotel for our family visit to Boston. It is conveniently located to almost all attractions. The hotel was clean, excellent customer service and the guest receptionists smiled every time you saw them.
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Review collected in partnership with DoubleTree by Hilton
Date of stay: September 2022
Value
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Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Rasmus H wrote a review Aug 2022
Copenhagen, Denmark526 contributions315 helpful votes
I had two nights at this property in August 2022. At $653 including taxes for two nights, the rate was a bit steep, especially given the hotel's low placement on TripAdvisor. I tried to check in online with the app, but at 5.30 pm the digital room key was still not available, so I checked in from the front desk instead, and suddenly the digital key for the same room magically appeared in the app. The room was fairly spacious, but it looked very old and worm. The decor and feel was also very outdated. There wasn't much daylight in the room either since the windows were very dirty and it was facing a back alley or something. I.e. no view whatsoever from the room. I also did not receive a room upgrade as a Diamond member. In terms of amenities, the room featured a fridge and microwave, but no mini bar. The TV signal worked very poorly and would often freeze and drop out. The AC in the room seemed to work, but the system was very old and the control panel didn't seem to be working very well. Oddly, there were no power outlets by the bed either. The shower head in the bathroom was placed unusually low, but otherwise the bathroom was nice. There was no housekeeping during my stay, but there was a "complimentary housekeeping by request" note next to the bed, so you had to ask for housekeeping if you wanted it. Inside the lobby area, there was a little shop with snacks and drinks and such, which was convenient. There is also a decent bar and restaurant on site. I was not very impressed by the breakfast though, especially for the price. With regards to the location, the hotel is literally right next to a metro station and overall located fairly close to the downtown area. Overall a decent no frills stay, but I don't think I would return.
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Date of stay: August 2022
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
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Beachgirlok wrote a review Aug 2022
Fort Smith, Arkansas30 contributions5 helpful votes
I stayed here August 5-12. Our plane was delayed so we didn't get to the hotel until about 9:00 p.m. and opened the door to a miserably hot room. We stepped into the room and the floor creaked so loudly we thought the floor was falling in! We looked at the thermostat, but the thermostat only shows what the temp is set to, not the actual temp of the room. It was set on 72 but it was sweltering! We turned the temp down as low as it would go and left to eat to give it a chance to cool off, and we came back, and it was just as hot as before. We called the front desk, and they called engineering, and to their credit, engineering was there in 5-10 minutes. We went to get some ice to cool us off, and the ice machine for the entire 3rd floor where we were staying (the floors are huge and there is only one set of elevators) was not operating for the entire week we were there. The sign for the ice machine said go to another floor to get ice but the 4th floor ice machine was also not working. We had to go to the 5th floor to get ice. When we went to the elevators (see picture attached) the carpeting was heavily stained and unvacuumed and there was food on the floor (to their credit they replaced the carpeting the day we left - but why not vinyl flooring so it could be cleaned?). Engineering folks worked on the a/c for about 30 minutes, then it started cooling and they left. In about an hour and a half, the room was comfortable. All was well, and we went to bed. About 2 a.m., my sister woke up burning up (I was a sound sleeper). She got up and fiddled with the a/c. She discovered that once the a/c reached 72, it would shut off, but it wouldn't come back on, and that if you turned the a/c off and then back and set it to 60, (as low as it would go) it would come back on. At least until it got back up to 72. Then it would shut back off until you turned the a/c off and back on. She got up again about 5:00 a.m. and turned it off and on again, and it was hot again when we got up about 8:00 a.m. We told the front desk it wasn't fixed when we left for the day, and they said they would send engineering up again. When we got to the room the next night, it was hot as usual. They sent engineering up again, and again, they said it was fixed. Again, we had to get up every 2-3 hours during the night to turn on the a/c. The next morning, when we told them it wasn't fixed on our way out for the day, they offered to switch rooms. We had 4 large suitcases between us in the closets, drawers, and vanities which had taken 2 hours to unpack, and they wanted us to repack and unpack again to move to another room. Meanwhile, we had spoken to others in the hotel who were having the same problem with the a/c not coming on in their rooms. Why would we want to spend 4 hours of our vacation packing and unpacking when the new room would likely have the same issues? So we stayed in the room. They refused to offer any discount on the room, stating that the offer to change rooms was their "correction." Meanwhile, we had paid extra per night for a "city view" room. Our room was on the 3rd floor (how can your get a city view from the 3rd floor?) and the "city view" was of a hospital emergency room and of a low rent apartment building. Further, the tub the initial night was heavy with scum and couldn't possibly have been cleaned within the month. We reported the nasty tub and they did clean the scum off the sides of the tub. But they didn't clean the black mold from the sides of the tub/shower combo (see picture). The only positive of the hotel was the overworked restaurant and bar. The food was consistently good when we were there. But one of the nights the restaurant was packed, the bar was packed, and I commented my sympathies to one of the servers who was working his butt off who told me that he was the only person working the restaurant, that there was only one person working the bar, and only one person working the kitchen, which was downstairs. This happened one night when none of the ice machines were working and the front desk told me to go to the bar to get ice! I have nothing but positive to say about the bar, restaurant, and kitchen as they are worked mercilessly by management! Before I checked out, I thought I would ask one last time for a credit toward my bill, because I couldn't believe they wouldn't do some kind of credit toward a $429.00 per night bill for a 7 night stay for a Hilton Gold customer. Nope! They refused to give me any kind of credit, and stated they would give me 20,000 points toward a future stay (the room rate on this hotel is 60,000 for one night's stay) because of our horrible experience. And they stated this was because I had booked my stay at the "heavily discounted" AARP rate of 10%. And my sister, who had no Hilton account, would get nothing, because she doesn't stay at Hilton Hotels. From 3rd floor you could hear all kinds of traffic noise, loud mufflers, ambulances, all night. You should try to get higher floor. And just so that I don't get one of those computer generated "Please contact me, I am sorry, I am the manager" responses that you typically get when you publicly call out hotels when they are totally fraudulent with their customer services, I have already sent emails to Hilton corporate and they have emailed me back stating that the 20,000 points was adequate compensation for my horrible stay. This is one of the nastiest hotels I have stayed at in my entire life, and I'm a senior.
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Date of stay: August 2022
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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PAR11576 wrote a review Aug 2022
New York City, New York2 contributions1 helpful vote
Very large, clean and well equipped rooms and welcoming staff greet you at this Doubletree hotel in downtown Boston. Endless warm cookies for Hilton Honors members and a Starbucks in the building make this an ideal place to stay.
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Review collected in partnership with DoubleTree by Hilton
Date of stay: August 2022
Value
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Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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moyeteliza39 wrote a review Aug 2022
1 contribution
I book a trip for my mom birthday with her friends and they end up sleeping in my room floor because the ac didn’t work call maintenance 2 never came up the next morning maintenance show up when we was about to check out … this was a celebration of hell
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Review collected in partnership with DoubleTree by Hilton
Date of stay: August 2022
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Michael D wrote a review Jul 2022
Lackawanna, New York1 contribution
Booked a stay for 6/24-6/27/22 via Hilton Honors customer service. Cancelled the reservation online 7 days in advance due to a change in plans. I noticed a one night charge on my credit card for 6/24. The hotel was called immediately. The cancellation number was provided and they insisted there was a one-night reservation for 6/24 that was charged a no-show fee of the cost of the room for the night. The conversation became circular and they continued to provide no confirmation of this seemingly phantom additional reservation. Proceeded to contact Hilton Honors which has been a 3-week exercise in futility. Shared screenshots of the account page showing the cancelled reservation, and they could say nothing other than they saw that too, but the other reservation wasn’t cancelled. . It was finally determined that a single night reservation for 6/24 was made by the customer service rep in additional to the 3-night stay. After numerous emails back and forth with their claims department - the resolution. Pound sand or contact the property again and try there. Contacted the property again. The resolution? Pound sand or try again with Hilton Honors.
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Date of stay: June 2022Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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PRICE RANGE
$197 - $479 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
doubletree boston - downtown hotel boston
LOCATION
United StatesMassachusettsBostonTheater District / Downtown
NUMBER OF ROOMS
267
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Frequently Asked Questions about DoubleTree by Hilton Hotel Boston - Downtown
Which popular attractions are close to DoubleTree by Hilton Hotel Boston - Downtown?
Nearby attractions include Shear Madness (0.2 miles), Trapology Boston (0.3 miles), and Wang Theater (0.1 miles).
What are some of the property amenities at DoubleTree by Hilton Hotel Boston - Downtown?
Some of the more popular amenities offered include free wifi, an on-site restaurant, and a lounge.
What food & drink options are available at DoubleTree by Hilton Hotel Boston - Downtown?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at DoubleTree by Hilton Hotel Boston - Downtown?
Yes, a parking garage, paid private parking on-site, and paid public parking nearby are available to guests.
What are some restaurants close to DoubleTree by Hilton Hotel Boston - Downtown?
Conveniently located restaurants include Mike & Patty's, Ostra, and The Q Restaurant.
Are there opportunities to exercise at DoubleTree by Hilton Hotel Boston - Downtown?
Yes, guests have access to a fitness center during their stay.
Is DoubleTree by Hilton Hotel Boston - Downtown located near the city center?
Yes, it is 0.7 miles away from the center of Boston.
Are any cleaning services offered at DoubleTree by Hilton Hotel Boston - Downtown?
Yes, dry cleaning and laundry service are offered to guests.
Does DoubleTree by Hilton Hotel Boston - Downtown offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Which languages are spoken by the staff at DoubleTree by Hilton Hotel Boston - Downtown?
The staff speaks multiple languages, including English and Spanish.
Are there any historical sites close to DoubleTree by Hilton Hotel Boston - Downtown?
Many travelers enjoy visiting The Printing Office of Edes & Gill (1.3 miles), Old North Church & Historic Site (1.3 miles), and Longfellow House Washington's Headquarters National Historic Site (3.7 miles).