I have to write because I know you always get excellent service at the FS hotels, but they were even extra accommodating for my visit with my daughter. We’re both vegan and it would see there is nothing on their menus for us, but when you ask they can rustle up amazing things. We had Sunday brunch and it was fabulous. I also asked about their English tea and they can do a vegan option! We’ll definitely try that next visit. They also helped find local restaurants that have vegan options-so very helpful! Of course it goes without saying everything else was amazing including the birthday surprise for my sweet 16 in the room!
Hotel was clean, comfortable, luxurious and precisely what I needed for a home base in Boston. It was close to the best restaurants, Back Bay station, museums, green spaces, and everything I needed. The Trifecta tea was lovely with the liquor pairing and tasty nibbles, the pool was perfect for lap swims, fitness center beautifully equipped and had towels and chilled water. This will be my hotel of choice when next in Boston. Lastly, a big shout out to In Room dining personnel and chefs. Food was fantastic, allowed me to distance when necessary and the staff were so warm, professional, and helpful. A treat to look out my beautiful window with enjoyable meals - THANK YOU!
Stayed 3 nights and enjoyed every moment. Girl’s getaway. We booked spa treatments that we both loved. Made reservations for Tea and what a fun experience that is! Beautiful petite bites of sweet & savory. Cordials paired with teas. From the friendly valets to the timely room service, Four Seasons lived up to their reputation of excellence.
Many things went well and were excellent but at the price point it could have been closer to flawless. Centered my 40th birthday celebration around this stay with brunch for 17 at Zuma, spa treatment and stay in the hotel. In advance of the stay I called the spa and requested a reservation but was told they hadn't opened the bookings for the relevant timeframe and would note the treatment, date and time I wanted and they would call me back once management had made the reservation. This was never done. Check in: gracious welcome with front desk agent allowing me to check in early before the Zuma celebration which was much appreciated. Booked a preferred rate so got a one category upgrade which honestly just seemed like a regular, albeit comfortably sized room. Did manage to get a relatively last minute spa treatment facilitated by the gentleman at the front desk. The ipad by the bed had a very convenient chat function that was easy to use and the folks on the other end very responsive. Room service breakfast: food was delicious but charging $16++ for a terrible smoothie is not ok. The smoothie of the day was supposed to be banana and strawberry but tasted of neither. It more resembled unsweetened yoghurt, ground rolled oats, flour and milk from a taste/texture standpoint. Lobby lounge: wonderful place to relax and unwind after a big day. The staff were consistently sweet and it was nice they helped each other out with their tables as a more collaborative, customer-centric approach than usual. Spa service was very good and ladies at spa front desk very nice. Refreshments were a little unconventional for a spa relaxation lounge and probably not in a good way, at least for me. Turndown service had some attention to detail issues but everything worked in the room and was clean. Typically would have expected a soaking tub in the room of this level of property - I know not everyone loves them but it's nice to have the choice and given my friends had just bought me a Four Seasons bath bomb from the spa as part of a gift, it was odd not to be able to use it on site. Day after I checked out there were unwarranted mini bar charges added to a revised bill to the tune of $114. I didn't touch the private bar, didn't store food in the fridge or anything. Followed up with the finance department and they looked into the matter over a couple of days and then advised that they had reversed the charges. Waiting the handful of days for that to take effect. No milestone birthday amenity or note which is a little unusual but I might be used to better treatment at the hotels where I have loyalty status even if they're half the price of this property. All in all, it was fine with some highlights but also several imperfections that you don't expect at this price point. I wouldn't stay again and recommend the Mandarin Oriental Boston over this property for this level of luxury.…
We stayed at the Four Seasons on Dalton for a wedding. It was such a treat and the staff there are amazing. We drove up and were greeted immediately by the staff. They were knowledgeable about the property and happy to assist us with anything we needed. I can't wait to have the opportunity to go back!
Visited for lunch prior to attending Boston Symphony for a matinee performance. Elegant surroundings, excellent buffet brunch. With hindsight would have stuck with buffet but ordered the sausage, bacon and egg to accompany it. Found entrees a little on the expensive side for their content ( even though I was not paying the check ) Staff attentive without being obtrusive and extremely warm and friendly.
This is my favorite hotel to stay at in Boston for business travel. The rooms are large with room to work and the rooms have been renovated more recently than the nearby Mandarin. There is good on location food and drink, and coffee in the lobby in the morning. All around this is an efficient and well executed hotel.
Pros: The hotel feels new, as it was just completed 3 yrs ago. The bedding is luxurious and comfortable. Good views with floor to ceiling windows. Housekeepers did a great job, including little details lin the way the tidied the room and made the bed so the duvet wouldnt easily come out as it does at many other hotels including Four Seasons.They did a great job of welcoming our six yr old with a cute tent in the room and other goodies. Cons: Room service was off. Two seperate meals on different days and times had items that were fully inedible!!! For a four seasons, and when each meal comes with a “delivery fee”, this certainly shouldnt be the case. First my daughter’s grilled cheese at dinner tasted like it sat in a fridge for days picking up all of the smells and tastes of other items in the fridge, almost like garbage. It was inedible and we both spit it out. One morning the breakfast sausage was extremely overcooked, and seemed like it had been left in some sort of heater or pan for days, it formed a dry hard crust that was basically 90 percent or the sausage. Ive never seen anything like it. Very disappointing. A third meal also had its frustrations, when we tried to order a dish from zuma- the tuna/salmon tartar, among other things, to be brought to the room zuma refused to make it despite our insistence that how the dish looked when it arrived to us didnt matter to us. This involved about five calls back and forth to the front desk, and we finally agreed to take a spicy tuna roll wrapped in just seaweed. Instead we recieved a regular salmon sushi roll with rice. After 5 phone calls asking for a dish without rice, saying we are flexible for them to bring something similar, and finally settling on an alternative, it was quite frustrating to receive something completely different. Perhaps zuma should offer a better ordering method, and I know the front desk was trying to help but the game of telephone just didnt work. Also there seems to be no concierge at this hotel- its just a front desk team that doubles as concierge, at least while we were there. It would be fine if they had a deep knowledge of Boston restaurant scene and other activities relevant to guests. But when the recommendations are generic and touristy, it is a bit of a disappointment. There is a big front door staff but no house car- which would have been a nice addition since they have the staff for it easily. Also the hotel was pretty quiet while we were there, we have amex platinum and preffered hotels but were not given the perks from either when we shared this with the front desk- no upgrade, bo included breakfast etc. the hotel felt s bit like a satellite office and not a main event. All in all a fine and satisfactory stay with some things that should be improved for the future. …
Hotel lobby and rooms are beautiful and exceptionally large and well-appointed for the suite. Door staff were very friendly. However, the service was spotty at best. The concierge contacted us ahead of our visit to ask for specific requests. I asked that the room be supplied with extra water. When we arrived, it took 3 phones calls to actually get the bottled water delivered. We had to REQUEST housekeeping after returning at 2pm to the room on the 1st afternoon. On the 2nd day, all bathmats were missing. On the 3rd day, our robes were missing. We received sincere apologies when we called the front desk to correct these issues. These poor service situations should not happen at a 5 star hotel! We were deeply disappointed and would hesitate to stay at this location again.
The staff at One Dalton is truly the best. They make us feel welcome and safe. They always anticipate our needs-big or small. Perfect location for BSO, music, shopping, and visiting Boston. Restaurant is amazing, bar is super fun, rooms have amazing views and the beds are extra cozy!! Love this hotel, our home base when visiting Boston. Staff is what makes this place special. Kudos to the door, car, luggage bell hop team. Y’all are the best in the business.