My wife and I came into the hotel after a long day of travel. Check in was fine and room perfect. Typically after a long day we like to check in and head down to a hotels lounge for a drink and an app. We head down to lobby at 2:45 pm to inquire about our options. We were told by two nice front desk personnel to head up to Zuma which we did. No one at hostess stand but we asked bartender to sit at one of the two empty cocktail tables. He rudely replied “we aren’t serving lunch anymore.” I asked “could we sit down for a drink”? He responds “no we are closed” but the restaurant was fairly busy. Remember this is 2:45. Back down to lobby we go to ask about other options. They apologize and tell us to go to Trifecta (lobby bar) which we do. We get to Trifecta and ask the bartender for a drink and app menu. “Sorry we don’t open till 4:30”. I respond “is there anywhere in the hotel that we can get an appetizer and a drink”? “Sorry sir, no” For a hotel of this size not to offer weary travelers a spot for some mid afternoon food and drink is a shame. At over $600 a night in a city that has great hotels for $200 or less per night we will be looking elsewhere in a month when we return to Beantown. …
Just spent a few weeks planning and arranging my wedding stay at One Dalton , Four Seasons in Boston. I worked with Courtney, the Sales Director for group bookings. She is AMAZING and went above and beyond for us. She answered every questions without hesitation, planned a perfect getaway with a space to get ready in before the wedding. She thought of every detail and even helped me to block rooms for friends in family, with amazing rates. We are so excited! And thank her for everything ! She made this stay happen! -Kate
We did a short overnight staycation and thoroughly enjoyed the experience. At the time the front lobby was still under construction so the entry was confusing, but for our purposes - a quick and safe pandemic getaway - the experience was perfect. Our room had sweeping views of the South End and Back Bay. The room was modern, clean and new. Service was very responsive. The hotel had very good COVID safety and cleanliness protocols. We only ordered room service due to the pandemic, and the couple of mistakes were very quickly and apologetically remedied. The hotel is located right next to the Christian Science Plaza and the Hynes Convention Center / Prudential Plaza. It's a very easy walk from there to the Back Bay, South End, Symphony Hall etc. Note that we were told there is no on-site parking, so we parked across the street in the Prudential Center garage. This hotel is a welcome addition to Boston and I suspect that after the pandemic we will frequent it regularly when we are in the area for evening events.…
I was disappointed because in the pictures they show a beautiful Riverview and it’s a very small partial view I had a room with two queen beds the room was small The bathroom is large and very nice with a soaking tub but your view from the soaking tub is the Sheraton hotel The pictures are deceiving I was part of find hotels and resorts where I had $100 credit which I used at their restaurant to later be told that it was not part of the qualifying restaurants Meanwhile it was the only restaurant that was open and they would not adjust my bill. Didn’t love the vibe at the front desk Asked for the highest possible floor and was put on the lowest Nice hotel if your expectations are not to have a great view and smallish room or opt for a suite The Japanese restaurant was excellent Breakfast is in room only and breakfast entrées are about $35 Probably won’t go back again It just felt too tight and closed in…
Stayed at the Four Seasons One Dalton mainly to relax and unwind. Boy, was it relaxing! When I arrived, I was immediately impressed with the professionalism and social interactions with the staff. I had an amazing stay and found it incredibly difficult to leave. Although I have stayed at several luxury hotels previously, this was my first time at a Four Seasons property. The check in process was smooth and the small lobby had a nice waiting area with stairs that led to Zuma (Japanese restaurant). COVID Precautions: 10/10 job on the Lead with Care program and making customers feel safe while at the hotel. Guests are required to take a temperature screening upon arrival and are even provided a mask/sanitary kit. Everyone is required to wear masks while in public areas. Guest Room: I was given a spectacular room on a high floor with amazing views of Boston. The room was stocked with amenities and had an idyllic modern feel. You can even order toiletries and amenities via an iPad which is aligned to their modern theme. So cool! Regarding toiletries, the hotel provides Roja, which is a brand I’ve never heard of but seemed really nice. The large TV was an awesome addition, which I watched lots of Shark Tank on! I do wish there is an option to connect to Netflix and Disney Plus. Service/Hospitality: 9/10. Excellent service from the valet to the front desk to housekeeping and the ad hoc requests. One disappointment was when I asked for lemon wedges via the iPad one time but they never came. Pool and Fitness Center: During my stay, I used the pool frequently for workouts and it was nirvana. The water temperature was comfortable for lap swims and the complementary Italian water was a luxurious touch. My one gripe is that the pool is small for a grand hotel, so it probably couldn’t have fit more than 2 lap swimmers. Furthermore, although I didn’t use the fitness center, it had all of the latest equipment and ample treadmills with views of Boston. Location: The best location in Boston, with a Flour bakery next door! Also walkable to Prudential, shopping areas, and Hynes. Overall, I had an excellent experience and am currently planning my next stay! The room was so modern and luxurious that I wish I had no checkout date. I would just melt on the bed lol. I'd be further impressed if the hotel used a more known toiletry brand (like L’Occitane or Hermes). The current ones are geared more towards men. Shoutout to the front desk staff Alain and Dhyiva for a great stay! I’ll be a guest for life.…
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