Let me start off with saying most of the staff here is next to amazing. Especially front desk and the Valet Team.. Top Notch. I’m literally taking away 2 stars because of one person. Francois Guthrie (spelling could be wrong) the night manager is a bad human. Very disrespectful and not “w” quality at all. I thought maybe my situation was isolated, but quickly learned it was a issue with most of my crew that stayed here this past couple weeks. I personally will not be returning to spend anymore money here for simple fact that this guy is just a bad person. I have never ever been yelled at by any staff member at any hotel… ever. I think maybe because I was dressed “urban” as he and one of his security personnel told me 🤔 But I feel this is playing on a dangerous line . Higher end properties should hire people that know how to deal with its population, which can look many different ways, and management, especially a “general manager” should have people skills. Francois has none. I don’t feel the need to go totally into this long ordeal, but I’m definitely disappointed Marriott brand would condone this behavior.…
Thanks to the amazing service and assistance provided by Joe R, my stay in Boston was most memorable with his tips and advices and hospitality. He is truly one of the best, my go-to for Whatever/Whenever.
We have visited Boston many times and have stayed at various hotels, I have to say this is one of the worst. The only positive is that the beds were comfortable. However, the hotel was extremely noisy with a night club environment in the lobby. In addition I could clearly hear my neighbors through the adjoining door. The music in the lobby continued well after 11 PM and I could hear the pounding of the bass even from the 14th floor. I think the hotel is a lot of hype but no real substance. The fixtures are poor the materials are subpar and the vibe is bordering on icky. I would not stay here again.
Went on a quick trip to Boston Not the best time of year if you do not like snow and cold The hotel is very conveniently located Close yo china town and little Italy The hotel bar is busy and very entertaining with DJs and good vibe B’fast was pleasant and very good Great waiting staff ( Venezuelan waiter was cool and friendly) Rooms were excellent and very clean Security is good on premises Will surely re visit and will be my to go Hotel in Boston
I am giving some stars because the people who worked at the door, and front desk were really great. A big problem is there is only one elevator for guests so you have to sometimes wait 15 mins to get to and from your room. Also I had drinks at the hotel bar and was also charged for someone else's drinks. Although I contacted the hotel a few times over a week ago, I have yet to get any response.
My wife and I snuck off to the W this weekend to celebrate her birthday, we chose the W and opted for one of the premium rooms because this was a special weekend. The staff was great, friendly, helpful, quick, truly what one would expect for a premium hotel experience. Same for the room, cool esthetic, clean, high floor, just great. We noticed something was off as we waited 10 minutes for an elevator after checking in. There are 2 elevators but one appeared to be closed off and the other was labeled for guests. Turns out 1 elevator is designated for students how evidently live in the hotel now. (no heads up on check-in, definitely no mention online when making the reservation) When we got to our room it was pretty noisy out in the hallway- and not the kind of passing noisy group which can be common in a popular and fun hotel, but just loud and sustained in the middle of the afternoon. Turns out - we're in a super nice dorm room and that sustained noise was just college kids being college kids. Whatever, a little annoying but we were going out anyhow. Fast forward to 1am when we had to call the front desk to ask them to shut down the party so we could sleep and it's a problem which, having kids in college myself, is pretty foreseeable and definitely preventable. Staff was quick to shut things down but no apology was given. This wasn't the first night those kids were staying in the hotel, once you realize what's goin on, you see the security and the systems in place. Routine checks after 11pm don't seem like a big ask for a major hotel chain. If we wanted to stay with kids, we would have stayed home!…
TLDR: my stay started with a greater than 10 minute wait to get on the elevator and my bed full of hair that didn’t belong to me and and ended with the valet pulling up with my Jeep making a horrendous screaming noise because he had engaged 4WD and had the parking brake fully engaged. Everything else in between was mediocre. I really struggled writing this review for many reasons. I know that we are all struggling during the pandemic. I know businesses are short staffed and the supply chain is disrupted. I know we are all tired and the hospitality business is extremely difficult. I also know some of the issues I had with this stay are just personal preference, and some were just due to human error. But it comes down to the fact that I am not sure I would even give this hotel another chance. It was an experience that negative. First, something that was not necessarily in the hotel's control. This hotel is in the theater district, and I arrived just after a theater production let out. The lobby bar was absolutely packed and the music was booming, to the point the front desk attendant could barely hear me to check me in. And then I had to wait over 10 minutes to get onto the elevator to get to my room because the line was that long. People were taking their masks off and yelling right into my face, trying to talk to someone else. Again, not all of this is in hotel control, but this is not the type of experience I want to have. The second issue is one that is absolutely in hotel control, but the thing that sticks in my mind most prominently. After a long day of work and a long drive, I laid down across the bed and noticed long, dark strands of hair spread across the duvet. I got up and started looking at the linens and found multiple types of hair from multiple people, both regular hair and pubic hair, all over the bed and pillows (I uploaded photos). The vents also had a lot of dust and the tub wasn't completely cleaned. Those things, ok, maybe I could overlook, but the bed? No way. I had upgraded to a suite and was extremely surprised that this premium room was this poorly cleaned. I used a lint roller and cleaned it as well as I could, because I arrived late and was so tired. The hotel did comp me some Bonvoy points, and promised me a "deep clean," though that really just meant new linens, but nothing else. While I appreciate the hotel was apologetic and made moves to correct and compensate, no one wants to pay for a dirty suite. I have stayed in luxury hotels like the Four Seasons and Waldorf hotels and have stayed in Marriotts of all types, and have never experienced something like this. Also on the first night, they weren't offering room service, and it was so late that I ended up paying almost 10 dollars for some nuts from the snack bar out of desperation. Not all their fault, but this just continued to evolve into a less than wonderful experience. I ordered room service one night, and while the steak was a little cold and I didn't receive a knife with which to cut it, the man who delivered my steak was extremely professional and gracious. If this is standard, not worth the cost. I also had some of the mixed drink options from the bar. The markup on the liquor isn't as high as the markup on the wine. A 60 dollar bottle of Kim Crawford? Whew! I ended up buying my own wine from a great little shop down the street, Bacco's (reviewed separately). All of this, and my review was still up in the air as to three or four stars (I try to be generous with my reviews). When I checked out of valet, the man who seemed to be the head valet was courteous and remembered that I drove a green jeep. Then my stay was closed with a massive stressful event. One of the valet workers drove up in my Jeep with it making a horrendous screaming sound, and everyone just started staring. The valet was clearly terrified, and I ran over to the Jeep to find he had put it into four wheel drive. After I actually got into the jeep, I also saw HE HAD DRIVEN ALL THAT WAY WITH THE EMERGENCY BRAKE ON and it was the brake that was dragging. I drive a vintage Jeep. Yes, it is a 2000. But it has an automatic, clearly labeled gear shift like every other vehicle, and the other lever is clearly for 4WD engagement only, and the Jeep's emergency brake is like any other auto's and in the same place. There was no reason to pull any other lever than the one to put it into drive. I in no way want any consequence against the valet team. If anything, the valet team were some of the most courteous people on site. And again, he was clearly confused and terrified and extremely apologetic. I still tipped the guy. But maybe some education? I expected this to be a little more luxurious. Not Four Seasons or Waldorf luxurious, but I wanted "nice." From beginning to end, this was not a good experience for me. At least I know the staff mean well and most of them are trying their best.…
Stayed at the W last weekend for my Birthday and I was treated like a celebrity. The atmosphere is amazing and the rooms are perfect. The W STAFF is what makes this hotel 5 stars. Juan greeted us at the W and was amazing from the first night of our stay to the last night. Constantly smiling and treated us like royalty. Matt who was our W insider is made for the hospitality industry. Sent a bottle of champagne up to my room the first night with a happy birthday personalized card. We sat at the bar for some drinks and the service was 5 stars. True gentleman working behind the bar ! Randy’s hilarious personality made us stay at the bar longer than expected. Orlando, Roger and Steve made us feel truly welcome. While walking to our room we met the lovely Ritta. I can’t even put into words how kind and hard working this women is. She is truly an angel. The food was amazing at the bar and the location of the hotel perfect. On our way out we met the lovely Paul who was just like the other employees! Amazing and so kind. Juan and Ritta truly made us the happiest and you can tell they love their jobs. Thank you for a great stay !…
Stayed at this W with a few friends for a New Year's Eve getaway, and I was thoroughly impressed at the caliber of service and attentiveness on display. Staff were exceptionally courteous and helpful throughout our stay, with many going out of their way to assist us with questions or concerns. Parking is easy with accessible garages close by if you're like me and typically don't valet. Staying here puts you in walking distance of so many interesting parts of the city, including Back Bay, Boston Common, and the North End. Great location! The hotel itself is as quirky and luxurious as you'd expect from the W brand. Attention to detail is obvious throughout, right down to the "good morning/afternoon/evening" rugs in the elevators getting changed out as the day progresses. Rooms are spacious and similarly luxurious - the clean and modern bathrooms are a highlight, though I could have done with more counter space and fewer for-sale liquor bottles and snacks set up. There are more affordable options around town, but all things considered, you get a lot of stay for the money. Highly recommended!…
Recently I had the opportunity to stay at the W Boston Hotel. I had a 40k cert that was about to expire and a birthday coming up so I decided to book a night in Boston for a good meal and a show. I originally reluctantly booked the Courtyard Downtown. I say reluctantly because it is an old building with small rooms and all rooms are standard with little to no chance for any worthwhile upgrade. Five days before my stay, I noticed that the W Hotel Boston Downtown was available for the saver rate of 40k points so I jumped at the opportunity since it was far more upscale and I had never stayed at a W. Even more enticing was the fact that there were a multitude of different types of rooms and they accepted suite nights; though no actual multi room suites could be requested. I made my reservation and submitted a suite night request for the best selectable option, a large corner room. Given it was 5 days til check in and there appeared to be tons of availability I was confident that my upgrade request would be honored. Within a couple of hours I got a text that I had been upgraded to my requested room. At that point, I texted back to let them know I appreciated the upgrade. I then went on to say that I was celebrating my birthday and that I had over 30 years of elite status and that it would be a great birthday present if I could be upgraded to a suite. I immediately got a reply and after wishing me an early happy birthday and thanking me for my loyalty I was told that they were going to make sure that my birthday would be memorable. The following day I received a call from the very enthusiastic head concierge who asked how many people would be in my party and if anyone had any dietary restrictions. They were planning to send a "food amenity" up to the room. At that point I was pretty psyched but I had no idea what was to come. We checked in at the from desk and were told that we had been upgraded to the V.P. suite! The suite was also a corner room and it was amazing with floor to ceiling windows complete with powered sheers and curtains. The livingroom was about 300 sq ft with a wet bar, work area, dining table and chairs, an expresso station, a 65" tv and sectional sofa. The bedroom was about 200 sq ft with a king bed and another tv..There were 1.5 bathrooms. The ensuite was marble with a large walk in shower and soaking tub. There was a sliding divider between the bath and bedroom that was like a piece of art work. The only criticism I can come up with is a scarcity of usb power outlets. When we entered the room, on the bar we found a bottle of prosecco and a charcuterie platter with a birthday card. There are several restaurants and bars in the hotel. This includes an inviting lobby lounge, a "beer garden" offering small plate in partnership with a local brewery and a cafe where breakfast and a light menu are served . At check in we were given the option of free breakfast or 1000 Bonvoy points; we chose breakfast. As it turned out "free breakfast" was actually a $25 pp food and beverage credit. Surprisingly, that covered a full ala carte breakfast of coffee, juice, 2 eggs, potatoes and a choice of eggs. My wife had smoked salmon eggs benedict. The food was very good and the service was fast (not rushed) and friendly. This was the first time since Covid that we were offered a full breakfast which has been a pet peeve of mine . The hotel has an unbeatable location for its pricepoint in the center of Boston's theater district, less than a 5 min walk to the MBTA and walkable to almost any point of interest in the city. The building decor is very contemporary but not at all minimalistic with vivid colors, lots of glass and metallic finishes. Anyone who utilizes hotel exercise facilities will be very pleased with the one at the W. There is also a spa and the expected conference spaces. I can't say enough about the staff at the W. Everyone greets you with a smile and goes out of their way to make sure you are comfortable and that your needs are met. A special thanks goes out to Bridget O'Sullivan, the Welcome Guest Supervisor who arranged for our special stay as well as the head concierge who maintained communications with use up to and during our stay. My wife and I have spent almost 850 nights at Marriott properties over the past 35 years. We have been frequently pleasantly surprised at properties outside of the U.S. The level of service and amenities always seem better. I don't know if that's the way it always is or if we have gotten special treatment as foreigners. The W Boston is the rare exception, in our experience, of a hotel in the U.S. that just blew us away. Hopefully, it will remain a cat. 6 after March and I can add 15k points to a cat 5 cert. Even though we only live a hour from the hotel, we will definitely return. …
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