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What is Travelers’ Choice?
Tripadvisor gives a Travelers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travelers and are ranked within the top 10% of properties on Tripadvisor.
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What you can expect during your stay
  • Hand sanitizer available to guests & staff
  • Regularly sanitized high-traffic areas
Updated 05/23/22 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from W Boston
Updated 05/23/22 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#33 of 100 in Boston
Location
4.5
Cleanliness
4.6
Service
4.4
Value
3.8
Travelers' Choice
GreenLeaders Platinum level
Immersed in the music, fashion and art galleries of the downtown district, W Boston is a stylish, modern hotel with boutique hotel rooms. Located near the Theatre District, our Boston, MA hotel is near Fenway Park, New England Aquarium and Chinatown. Signature amenities include a state-of-the-art fitness center, a lounge and a full-service restaurant.
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Property amenities
Valet parking
Wifi
Fitness Center with Gym / Workout Room
Bar / lounge
Bicycle rental
Bowling offsite
Pets Allowed ( Dog / Pet Friendly )
Car hire
Paid wifi
Restaurant
Breakfast available
Nightclub / DJ
Conference facilities
Banquet room
Meeting rooms
24-hour security
Baggage storage
Concierge
Newspaper
Non-smoking hotel
ATM on site
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
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Room features
Air conditioning
Desk
Interconnected rooms available
Room service
Coffee / tea maker
Minibar
Cable / satellite TV
Bath / shower
Safe
Telephone
Bottled water
Iron
Private bathrooms
Wake-up service / alarm clock
Flatscreen TV
On-demand movies
Complimentary toiletries
Hair dryer
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Room types
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Modern
Trendy
Languages Spoken
English
Hotel links
Special Offer:Unlock Member Rates!

Location

Full view
100Great for walkers
Grade: 100 out of 100
173Restaurantswithin 0.3 miles
47Attractionswithin 0.3 miles
2185Reviews26Q+A100Room tips
Traveler rating
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Gov617 wrote a review May 1
Boston, Massachusetts1 contribution
Let me start off with saying most of the staff here is next to amazing. Especially front desk and the Valet Team.. Top Notch. I’m literally taking away 2 stars because of one person. Francois Guthrie (spelling could be wrong) the night manager is a bad human. Very disrespectful and not “w” quality at all. I thought maybe my situation was isolated, but quickly learned it was a issue with most of my crew that stayed here this past couple weeks. I personally will not be returning to spend anymore money here for simple fact that this guy is just a bad person. I have never ever been yelled at by any staff member at any hotel… ever. I think maybe because I was dressed “urban” as he and one of his security personnel told me 🤔 But I feel this is playing on a dangerous line . Higher end properties should hire people that know how to deal with its population, which can look many different ways, and management, especially a “general manager” should have people skills. Francois has none. I don’t feel the need to go totally into this long ordeal, but I’m definitely disappointed Marriott brand would condone this behavior.
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Date of stay: May 2022Trip type: Traveled
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Response from Team Marriott, Guest Services / Front Office at W Boston
Responded 2 weeks ago
Hello gov617, Thank you for choosing us and taking the time to leave a review. Please accept our apologies for being inattentive to your needs and for the unsatisfactory service you received from one of our Talent. We have shared your concerns with the appropriate individuals to ensure this does not happen again. On a positive note, it is great to know how our devoted Talent played a part in making your stay pleasant. We appreciate your patience and hope you will give us another occasion to provide the amplified experience for which we are known. Matt Tomkewicz Insider
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Nikki T wrote a review Apr 2022
1 contribution
Thanks to the amazing service and assistance provided by Joe R, my stay in Boston was most memorable with his tips and advices and hospitality. He is truly one of the best, my go-to for Whatever/Whenever.
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Date of stay: March 2022
Cleanliness
Service
Sleep Quality
Trip type: Traveled
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Response from Team Marriott, Guest Services / Front Office at W Boston
Responded Apr 2, 2022
Hello 846nikkit, We want to thank you for choosing W Boston and for taking a moment to share your experience with other travelers. Your perfect rating brought a smile to all of our faces. We are thrilled to know that you had the best experience at our hotel. We take great pride in offering thoughtful, genuine service. Thank you for mentioning Joe by name and how he made your stay even more memorable. It was a pleasure hosting your visit, and we look forward to many more. Matt Tomkewicz Insider
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Chris K wrote a review Mar 2022
New York City, New York13 contributions4 helpful votes
We have visited Boston many times and have stayed at various hotels, I have to say this is one of the worst. The only positive is that the beds were comfortable. However, the hotel was extremely noisy with a night club environment in the lobby. In addition I could clearly hear my neighbors through the adjoining door. The music in the lobby continued well after 11 PM and I could hear the pounding of the bass even from the 14th floor. I think the hotel is a lot of hype but no real substance. The fixtures are poor the materials are subpar and the vibe is bordering on icky. I would not stay here again.
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Date of stay: March 2022Trip type: Traveled
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Response from Team Marriott, Guest Services / Front Office at W Boston
Responded Mar 13, 2022
Hello chriskNYC, Thank you for taking the time to leave a review. We are genuinely sorry for the disturbance caused due to the noise issues you experienced. Our Welcome Desk is available 24/7, and we are always ready and willing to help make you as comfortable as possible. Furthermore, we regret not meeting your expectations with the upkeep of our property. We are always looking for ways to improve, and we take every comment into consideration as we plan changes throughout our hotel. On a positive note, we are glad to know you were pleased with our relaxing beds. We are grateful for your feedback and hope you will give us another chance to provide you with the quality stay you deserve. Matt Tomkewicz Insider
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Beorganic wrote a review Mar 2022
16 contributions1 helpful vote
Went on a quick trip to Boston Not the best time of year if you do not like snow and cold The hotel is very conveniently located Close yo china town and little Italy The hotel bar is busy and very entertaining with DJs and good vibe B’fast was pleasant and very good Great waiting staff ( Venezuelan waiter was cool and friendly) Rooms were excellent and very clean Security is good on premises Will surely re visit and will be my to go Hotel in Boston
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Date of stay: March 2022Trip type: Traveled
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Response from Team Marriott, Guest Services / Front Office at W Boston
Responded Mar 5, 2022
Hello Beorganic, Thank you for reviewing your stay at W Boston. It is great to know you loved our supreme location and the delicious breakfast we serve, in addition to our limitless hospitality. We are also glad to read you enjoyed your time at W Lounge and that you were pleased with our refreshing accommodations. We appreciate knowing we will be your home away from home, and we look forward to your next visit. Matt Tomkewicz Insider
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Kate M wrote a review Feb 2022
Tuckahoe, New York10 contributions12 helpful votes
I am giving some stars because the people who worked at the door, and front desk were really great. A big problem is there is only one elevator for guests so you have to sometimes wait 15 mins to get to and from your room. Also I had drinks at the hotel bar and was also charged for someone else's drinks. Although I contacted the hotel a few times over a week ago, I have yet to get any response.
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Date of stay: February 2022
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Response from Team Marriott, Guest Services / Front Office at W Boston
Responded Feb 15, 2022
Dear Kate M, Thank you for choosing our hotel and leaving your comments. We would like to extend our apologies that you experienced longer than usual wait times for our lift. Only having one lift can cause delays, especially during peak times of the day, and we are very grateful for your patience. We also understand the frustration you must have felt due to any unauthorized charges made to your card and regret if we missed reaching out with a resolution. We are already reviewing this with the appropriate individuals, and we appreciate your understanding. In the meantime, if there is anything, please do not hesitate to contact me at matthew.tomkewicz@marriott.com. Matt Tomkewicz Insider
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John T wrote a review Feb 2022
1 contribution
My wife and I snuck off to the W this weekend to celebrate her birthday, we chose the W and opted for one of the premium rooms because this was a special weekend. The staff was great, friendly, helpful, quick, truly what one would expect for a premium hotel experience. Same for the room, cool esthetic, clean, high floor, just great. We noticed something was off as we waited 10 minutes for an elevator after checking in. There are 2 elevators but one appeared to be closed off and the other was labeled for guests. Turns out 1 elevator is designated for students how evidently live in the hotel now. (no heads up on check-in, definitely no mention online when making the reservation) When we got to our room it was pretty noisy out in the hallway- and not the kind of passing noisy group which can be common in a popular and fun hotel, but just loud and sustained in the middle of the afternoon. Turns out - we're in a super nice dorm room and that sustained noise was just college kids being college kids. Whatever, a little annoying but we were going out anyhow. Fast forward to 1am when we had to call the front desk to ask them to shut down the party so we could sleep and it's a problem which, having kids in college myself, is pretty foreseeable and definitely preventable. Staff was quick to shut things down but no apology was given. This wasn't the first night those kids were staying in the hotel, once you realize what's goin on, you see the security and the systems in place. Routine checks after 11pm don't seem like a big ask for a major hotel chain. If we wanted to stay with kids, we would have stayed home!
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Date of stay: February 2022
Value
Location
Service
Room Tip: Avoid the floors that have college students living on them?
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Response from Team Marriott, Guest Services / Front Office at W Boston
Responded Feb 10, 2022
Hello PBRmeASAP55, Thank you for choosing our hotel during your wife's birthday and for taking the time to tell us about your stay. We enjoyed your bright remarks about our amazing Talent and also about our excellent accommodations. That said, we are sorry for the lift issues and the inconvenience this caused. We particularly apologize for the noise disturbances you experienced from the younger crowd and that you were unable to get a good night's rest. Your comments remind us there is always room for improvement, and we will review your feedback with the appropriate individuals. We understand your frustration, and we are grateful for your patience. We regret your visit with us was anything other than exceptional, and we encourage you both to return as we would love another opportunity to provide you with the seamless stay you deserve! Matt Tomkewicz Insider
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hrobinson1114 wrote a review Feb 2022
Nashville, Tennessee2511 contributions362 helpful votes
+1
TLDR: my stay started with a greater than 10 minute wait to get on the elevator and my bed full of hair that didn’t belong to me and and ended with the valet pulling up with my Jeep making a horrendous screaming noise because he had engaged 4WD and had the parking brake fully engaged. Everything else in between was mediocre. I really struggled writing this review for many reasons. I know that we are all struggling during the pandemic. I know businesses are short staffed and the supply chain is disrupted. I know we are all tired and the hospitality business is extremely difficult. I also know some of the issues I had with this stay are just personal preference, and some were just due to human error. But it comes down to the fact that I am not sure I would even give this hotel another chance. It was an experience that negative. First, something that was not necessarily in the hotel's control. This hotel is in the theater district, and I arrived just after a theater production let out. The lobby bar was absolutely packed and the music was booming, to the point the front desk attendant could barely hear me to check me in. And then I had to wait over 10 minutes to get onto the elevator to get to my room because the line was that long. People were taking their masks off and yelling right into my face, trying to talk to someone else. Again, not all of this is in hotel control, but this is not the type of experience I want to have. The second issue is one that is absolutely in hotel control, but the thing that sticks in my mind most prominently. After a long day of work and a long drive, I laid down across the bed and noticed long, dark strands of hair spread across the duvet. I got up and started looking at the linens and found multiple types of hair from multiple people, both regular hair and pubic hair, all over the bed and pillows (I uploaded photos). The vents also had a lot of dust and the tub wasn't completely cleaned. Those things, ok, maybe I could overlook, but the bed? No way. I had upgraded to a suite and was extremely surprised that this premium room was this poorly cleaned. I used a lint roller and cleaned it as well as I could, because I arrived late and was so tired. The hotel did comp me some Bonvoy points, and promised me a "deep clean," though that really just meant new linens, but nothing else. While I appreciate the hotel was apologetic and made moves to correct and compensate, no one wants to pay for a dirty suite. I have stayed in luxury hotels like the Four Seasons and Waldorf hotels and have stayed in Marriotts of all types, and have never experienced something like this. Also on the first night, they weren't offering room service, and it was so late that I ended up paying almost 10 dollars for some nuts from the snack bar out of desperation. Not all their fault, but this just continued to evolve into a less than wonderful experience. I ordered room service one night, and while the steak was a little cold and I didn't receive a knife with which to cut it, the man who delivered my steak was extremely professional and gracious. If this is standard, not worth the cost. I also had some of the mixed drink options from the bar. The markup on the liquor isn't as high as the markup on the wine. A 60 dollar bottle of Kim Crawford? Whew! I ended up buying my own wine from a great little shop down the street, Bacco's (reviewed separately). All of this, and my review was still up in the air as to three or four stars (I try to be generous with my reviews). When I checked out of valet, the man who seemed to be the head valet was courteous and remembered that I drove a green jeep. Then my stay was closed with a massive stressful event. One of the valet workers drove up in my Jeep with it making a horrendous screaming sound, and everyone just started staring. The valet was clearly terrified, and I ran over to the Jeep to find he had put it into four wheel drive. After I actually got into the jeep, I also saw HE HAD DRIVEN ALL THAT WAY WITH THE EMERGENCY BRAKE ON and it was the brake that was dragging. I drive a vintage Jeep. Yes, it is a 2000. But it has an automatic, clearly labeled gear shift like every other vehicle, and the other lever is clearly for 4WD engagement only, and the Jeep's emergency brake is like any other auto's and in the same place. There was no reason to pull any other lever than the one to put it into drive. I in no way want any consequence against the valet team. If anything, the valet team were some of the most courteous people on site. And again, he was clearly confused and terrified and extremely apologetic. I still tipped the guy. But maybe some education? I expected this to be a little more luxurious. Not Four Seasons or Waldorf luxurious, but I wanted "nice." From beginning to end, this was not a good experience for me. At least I know the staff mean well and most of them are trying their best.
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Date of stay: February 2022Trip type: Traveled
3 Helpful votes
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Response from Team Marriott, Guest Services / Front Office at W Boston
Responded Feb 8, 2022
Hello hrobinson1114, Thank you for leaving a detailed review. We are committed to providing our guests with a fulfilling stay; therefore, we appreciate you bringing these concerns to our attention. We will address your comments with the appropriate individuals, and we are grateful for your patience during this time. We hope you will consider giving us another chance to make a favorable impression. Matt Tomkewicz Insider
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Samantha S wrote a review Jan 2022
3 contributions
Stayed at the W last weekend for my Birthday and I was treated like a celebrity. The atmosphere is amazing and the rooms are perfect. The W STAFF is what makes this hotel 5 stars. Juan greeted us at the W and was amazing from the first night of our stay to the last night. Constantly smiling and treated us like royalty. Matt who was our W insider is made for the hospitality industry. Sent a bottle of champagne up to my room the first night with a happy birthday personalized card. We sat at the bar for some drinks and the service was 5 stars. True gentleman working behind the bar ! Randy’s hilarious personality made us stay at the bar longer than expected. Orlando, Roger and Steve made us feel truly welcome. While walking to our room we met the lovely Ritta. I can’t even put into words how kind and hard working this women is. She is truly an angel. The food was amazing at the bar and the location of the hotel perfect. On our way out we met the lovely Paul who was just like the other employees! Amazing and so kind. Juan and Ritta truly made us the happiest and you can tell they love their jobs. Thank you for a great stay !
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Date of stay: January 2022Trip type: Traveled
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Response from Team Marriott, Guest Services / Front Office at W Boston
Responded Jan 31, 2022
Hello Samantha S, First, we want to say happy birthday to you again! Thank you for pointing out all the details that amplified your stay at W Boston. We believe in creating a vibrant and memorable experience for each of our guests, particularly when they are celebrating something special. I am thrilled you enjoyed our energetic service and style, as well as our excellent accommodations. Your compliments will certainly be shared with everyone. We look forward to celebrating with you for many years to come. Matt Tomkewicz Insider
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Louis B. wrote a review Jan 2022
11 contributions22 helpful votes
Stayed at this W with a few friends for a New Year's Eve getaway, and I was thoroughly impressed at the caliber of service and attentiveness on display. Staff were exceptionally courteous and helpful throughout our stay, with many going out of their way to assist us with questions or concerns. Parking is easy with accessible garages close by if you're like me and typically don't valet. Staying here puts you in walking distance of so many interesting parts of the city, including Back Bay, Boston Common, and the North End. Great location! The hotel itself is as quirky and luxurious as you'd expect from the W brand. Attention to detail is obvious throughout, right down to the "good morning/afternoon/evening" rugs in the elevators getting changed out as the day progresses. Rooms are spacious and similarly luxurious - the clean and modern bathrooms are a highlight, though I could have done with more counter space and fewer for-sale liquor bottles and snacks set up. There are more affordable options around town, but all things considered, you get a lot of stay for the money. Highly recommended!
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Date of stay: December 2021
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Response from Team Marriott, Guest Services / Front Office at W Boston
Responded Jan 24, 2022
Hello cheetspeek, Thank you for the glowing recommendation and outstanding rating for W Boston. We believe in creating a vibrant and memorable experience for each of our guests, and we are thrilled you enjoyed our energetic service and style as well as our fantastic location. We will share your kind words with our Talent and thank them personally for the work that they are doing. We also appreciate your comments regarding our rooms. Nestled in the center of Boston, we like that our guests can escape and relax in our comfortable, urban accommodations. We absolutely loved having you and your friends during New Year's Eve - stop by again soon! Matt Tomkewicz Insider
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mjtoncc wrote a review Jan 2022
Lakeville, Massachusetts124 contributions34 helpful votes
+1
Recently I had the opportunity to stay at the W Boston Hotel. I had a 40k cert that was about to expire and a birthday coming up so I decided to book a night in Boston for a good meal and a show. I originally reluctantly booked the Courtyard Downtown. I say reluctantly because it is an old building with small rooms and all rooms are standard with little to no chance for any worthwhile upgrade. Five days before my stay, I noticed that the W Hotel Boston Downtown was available for the saver rate of 40k points so I jumped at the opportunity since it was far more upscale and I had never stayed at a W. Even more enticing was the fact that there were a multitude of different types of rooms and they accepted suite nights; though no actual multi room suites could be requested. I made my reservation and submitted a suite night request for the best selectable option, a large corner room. Given it was 5 days til check in and there appeared to be tons of availability I was confident that my upgrade request would be honored. Within a couple of hours I got a text that I had been upgraded to my requested room. At that point, I texted back to let them know I appreciated the upgrade. I then went on to say that I was celebrating my birthday and that I had over 30 years of elite status and that it would be a great birthday present if I could be upgraded to a suite. I immediately got a reply and after wishing me an early happy birthday and thanking me for my loyalty I was told that they were going to make sure that my birthday would be memorable. The following day I received a call from the very enthusiastic head concierge who asked how many people would be in my party and if anyone had any dietary restrictions. They were planning to send a "food amenity" up to the room. At that point I was pretty psyched but I had no idea what was to come. We checked in at the from desk and were told that we had been upgraded to the V.P. suite! The suite was also a corner room and it was amazing with floor to ceiling windows complete with powered sheers and curtains. The livingroom was about 300 sq ft with a wet bar, work area, dining table and chairs, an expresso station, a 65" tv and sectional sofa. The bedroom was about 200 sq ft with a king bed and another tv..There were 1.5 bathrooms. The ensuite was marble with a large walk in shower and soaking tub. There was a sliding divider between the bath and bedroom that was like a piece of art work. The only criticism I can come up with is a scarcity of usb power outlets. When we entered the room, on the bar we found a bottle of prosecco and a charcuterie platter with a birthday card. There are several restaurants and bars in the hotel. This includes an inviting lobby lounge, a "beer garden" offering small plate in partnership with a local brewery and a cafe where breakfast and a light menu are served . At check in we were given the option of free breakfast or 1000 Bonvoy points; we chose breakfast. As it turned out "free breakfast" was actually a $25 pp food and beverage credit. Surprisingly, that covered a full ala carte breakfast of coffee, juice, 2 eggs, potatoes and a choice of eggs. My wife had smoked salmon eggs benedict. The food was very good and the service was fast (not rushed) and friendly. This was the first time since Covid that we were offered a full breakfast which has been a pet peeve of mine . The hotel has an unbeatable location for its pricepoint in the center of Boston's theater district, less than a 5 min walk to the MBTA  and walkable to almost any point of interest in the city. The building decor is very contemporary but not at all minimalistic with vivid colors, lots of glass and metallic finishes. Anyone who utilizes hotel exercise facilities will be very pleased with the one at the W. There is also a spa and the expected conference spaces. I can't say enough about the staff at the W. Everyone greets you with a smile and goes out of their way to make sure you are comfortable and that your needs are met. A special thanks goes out to Bridget O'Sullivan, the Welcome Guest Supervisor who arranged for our special stay as well as the head concierge who maintained communications with use up to and during our stay. My wife and I have spent almost 850 nights at Marriott properties over the past 35 years. We have been frequently pleasantly surprised at properties outside of the U.S. The level of service and amenities always seem better. I don't know if that's the way it always is or if we have gotten special treatment as foreigners. The W Boston is the rare exception, in our experience, of a hotel in the U.S. that just blew us away. Hopefully, it will remain a cat. 6 after March and I can add 15k points to a cat 5 cert. Even though we only live a hour from the hotel, we will definitely return.
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Date of stay: January 2022Trip type: Traveled
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Response from Team Marriott, Guest Services / Front Office at W Boston
Responded Jan 21, 2022
Hello mjtoncc, First of all, we wish you a very Happy Birthday once again! As a member of Marriott Bonvoy, we appreciate your loyalty to our brand, and we were glad to welcome you to W Boston. It is gratifying to know we were able to accommodate your request for a suite upgrade and that you were thoroughly pleased with our beautiful property and accommodations. Our rooms are an electrifying swirl of high-energy interiors, bright design, and cutting-edge technology to fulfill every wish. We are also delighted to read you loved our never boring location and dining at our on-site restaurants, as well as the energetic amenities we offer, including our FIT and spa. Thank you especially for your gracious comments about the connected service provided by our Talent, and we will share your compliments with our team, particularly Bridget. We value your feedback and look forward to hosting you along with your family again for another amplified stay. Matt Tomkewicz Insider
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PRICE RANGE
$386 - $549 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
w boston hotel boston
LOCATION
United StatesMassachusettsBostonTheater District / Downtown
NUMBER OF ROOMS
238
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Frequently Asked Questions about W Boston
Which popular attractions are close to W Boston?
Nearby attractions include Shear Madness (0.07 miles), Boston Opera House (0.3 miles), and Trapology Boston (0.2 miles).
What are some of the property amenities at W Boston?
Some of the more popular amenities offered include an on-site restaurant, a lounge, and a fitness center.
Which room amenities are available at W Boston?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at W Boston?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at W Boston?
Yes, valet parking is available to guests.
What are some restaurants close to W Boston?
Conveniently located restaurants include Mike & Patty's, Ostra, and The Q Restaurant.
Are there opportunities to exercise at W Boston?
Yes, guests have access to a fitness center during their stay.
Is W Boston located near the city center?
Yes, it is 0.6 miles away from the center of Boston.
Are any cleaning services offered at W Boston?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at W Boston?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does W Boston offer any business services?
Yes, it conveniently offers meeting rooms, a banquet room, and conference facilities.