On arrival , after reserving a suite for 2 nights with a preference for upper floors, i was assigned to a main floor suite. No help for our luggages after leaving car at valet. Room was switch finally for a 4th floor suite. The design and comfort of the suite were good (800 sf) but it needed love; everything looked tired . the day after arrival, we asked for our car and when we returned, they could not find us in the system: they had classified us as checked out (after only one night). Finally, when checking out , we found our car, brand new, was damaged on driver's door, probably opened on another car in the garage by the valet. Overall, personnel was nice but not easily reachable. I was expecting more for a 550$/night room in a preferred hotel. Would not return.
Yikes. I wish I had seen all the reviews before my stay. Hotel is seriously neglected... staff seem very lazy. There is clearly no one overseeing the operations of the hotel correctly. Rooms are in poor condition, there were residues and carpet stains. When dining at the restaurant, wait staff are slow and un-attentive, despite the restaurants not being busy! Very sad place to be in a city where there are many better options. Stay far, far away, not worth it. The only positive, this place is has a great location on the water, but that's the only plus... but many hotels around this one that are the same price that have better staff and better maintained.
We spent five nights at the Battery Wharf Hotel while visiting our son, who lives very close to the hotel. We were a little apprehensive, not having stayed there before, because of the various reviews the hotel has received-some very good and some very bad. We were overall very pleased with our experience at the Battery Wharf. The check-in process was smooth. We were met by a valet as soon as we pulled up to the front door; a bellman followed a moment after. There was no wait to check in, and the process was efficient. The bellman showed us to our room, in Building 5 (a one bedroom suite). It overlooked the street, as we expected, based on what we reserved. The furniture and carpet in the room was a little worn, but not so much that the room was not comfortable and functinal-we've stayed at name-brand hotels in other cities that were far worse. Housekeeping was excellent; our room was serviced daily when we requested, and extra towels were left as we requested. The housekeeping staff did a very good job taking care of the room. Several reviews commented on the limited hours of the hotel restaurant and bar, and we found this to be true. However, we didn't see it as an inconvenience. We rarely eat in hotel restaurants, unless the restaurant is well-known and we'd eat there no matter where it was located. The Battery Wharf is located a very short distance from Boston's North End, which has many, many very good restaurants. In addition, if one walks towards Long Wharf, there are a number of restaurants in that direction, as well as an outdoor bar on Long Wharf we found entertaining on Sunday afternoon. Cafe Amalfi is adjacent to the Battery Wharf Hotel, and was open daily from 7:00 AM to 4:00 PM (and was located right underneath our hotel room, so it was very convenient for us). It was a great place for coffee and muffins every day of our stay, except the last day, when we were leaving early, and walked to the nearest Starbucks, which was a 6-7 minute walk and opened at 5:00 AM. My only negative comment related to our stay was the rude attitude of some of the valet staff. On Sunday morning my car sent me a message that it was unlocked, with windows down. I went to the valet area to ask what was going on. The first gentleman I encountered asked if he could help me; when I told him my issue, he looked at me and walked away, and wouldn't answer when I asked him if he could help. A second valet asked that I accompany him to the garage where my car was parked, and hurriedly left. By the time I found the garage and found him, he looked at me, said he was too busy to help me, grabbed a set of keys and ran off. I was not very happy by then, and went back to the front of the hotel. One of the bellman saw me and asked if he could assist; I explained to him what I was trying to find out. He told me that, because of the layout of the garage, the valets frequently had to move vehicles to access others as guests requested their cars, and assured me my vehicle would be well cared for. It would have been much less stressful if someone had taken the time to tell me that in the beginning. We'll undoubtedly be back to Boston, and will most likely stay at the Battery Wharf again, based on our recent stay.…
Our room had large stains on the walls and rugs. There was an open hole in the ceiling. Worst hotel in boston. The price was also not great.. i really regret being here thankfully it was only one night.
My husband and I booked this hotel for a getaway weekend. The location is pretty but very difficult to get to, especially with tunnel construction. Check in was ok and even received an upgrade (the hotel appeared to have low occupancy). Suite was dark, only one sink, low ceiling made it seem even smaller. The bed was oddly situated on a platform requiring a step up to even get onto it (imagine a late night bathroom run falling off the platform!). The view was of a office building on the next pier so the curtains needed to be keep closed for privacy. There was no concierge and the front desk was unhelpful on restaurant options for dinner, scribbling a couple of places on a Post It note. No offer to make reservations. There was no refrigerator in the cabinet clearly intended for one, and we had medication which needed refrigeration, so we asked to have one added. We were told they were “out of refrigerators “ but maybe they could get one the next day., maybe not. A manager happened to be there and offered they would keep my medicine in their refrigerator for me instead (what could possibly go wrong with that?!). I was incredulous. The manager shrugged. We checked out 30 mins later after making other arrangements and were told we had to pay the full night’s rate regardless. There are many other lovely hotel options in Boston. Choose one of them.…
Truly the worst run hotel I've ever stayed in. Don't let the four diamond awards behind the front desk fool you, this is worse than a roadside motel. Shower was filthy when we arrived and was only cleaned after two visits to the front desk. Desk supervisor was kind and understanding, but did not offer any solution other than to complain to the GM in the morning despite bringing the unclean room to her attention during normal business hours. I can say with all certainty that I will never consider staying at this hotel again and suggest you avoid it like the plague. The owners should be embarrassed to be involved in such a poorly run property.
I am actually still in this hotel as I write this. That's how bad it is. We booked with AMEX Centurion - always try to for the upgrade - late check out and amenities. We were "greeted" by 2 valets that didn't raise an eyebrow to help with our 5 bags let alone welcome us. Once we figured out which building the reception was in, we received our keys. Room - No fridge, no extra bed, no bedside outlets, nonexistent WIFI (could not work and resets every few hours). Moldy and water damaged bathroom. Towels for two when 3 in the room. No privacy door hook, so.... Sunday morning at 8am housekeeping appears knocking and knocking and knocking. Okay... let's call the front desk and try to get ice at night... no answer... let's call house keeping... no answer. Wait! If you go to the front desk they give you a "bag" of ice to take back across the street to your room. Want breakfast... SORRY! Not available. Want room service or at minimum an open bar? Only available Thursday - Sunday in the evening. Okay... There must be a gym, but where? The lady that checked me in didn't tell me there even was one. But if you go into building 3, follow the signs up the stairs to exhale (not the gym), the gym is behind a solid door on the left. Good luck. This hotel's location is great, but not worth a fraction of what we paid. @HotelCollection needs to rethink this location. I will think twice the next time. Couldn't even think of how to spend our $100 credit in this horrible stretch for a 4 star.…
This was the first time I’d stayed at Battery Wharf Hotel. Property was clean and conveniently located within walking distance to restaurants, public transportation, and historic sites. Friendly and helpful staff. Clean room upon check-in. Room was above my expectations. Area was quiet at night. Great views of the Harbor!! Definitely would stay here again!
I had a quick trip to Boston for a work meeting. The location, staff, and comfort were all perfect. The staff were all very courteous and friendly and really helped me with finding some impromptu meeting space as well as having great insights on the area, getting to and from the airport etc. The proximity to the waterfront areas, dining in the North End, and being able to get a few nice runs in along the waterfront were all perfect for my trip. I would definitely stay here again.
We stayed one night midweek at this hotel to attend a conference. Although the rooms, staff and surrounding areas were very nice. The big disappointment was that the restaurant was closed midweek. No food was available which after a long day of travel was needed. Also, there was not any coffee service in lobby in the AM….even Holiday Inn Express and Best Western offers this! There was a coffee pot in the room but only provided espresso and very cumbersome to use. Come on folks get your act and have coffee etc available if you want to be considered a five star hotel