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The Inn @ St Botolph

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99 Saint Botolph St, Boston, MA 02116-6404
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Traveler (107)
Room & Suite (271)
Dining (6)

About

#28 of 95 hotels in Boston
Location
Cleanliness
Service
Value
Welcome to The Inn @ St. Botolph, a luxury boutique hotel located in the shadow of the Prudential Center. With a keen nod to its namesake, the patron saint of travelers, The Inn @ St. Botolph in Boston's historic Back Bay wraps a wealth of luxuries in a tidy and affordable package for discerning travelers. Like its sister hotel, the internationally acclaimed XV Beacon, The Inn @ St. Botolph offers understated contemporary interiors graced with traditional styling and comfort.
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Full view
Property amenities
Paid public parking nearby
Free High Speed Internet (WiFi)
Fitness Center with Gym / Workout Room
Free breakfast
Bicycle rental
Business Center with Internet Access
Massage
Baggage storage
Parking garage
Wifi
Coffee shop
Newspaper
Non-smoking hotel
Shared lounge / TV area
Shops
Express check-in / check-out
Private check-in / check-out
Dry cleaning
Self-serve laundry
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Room features
Air conditioning
Desk
Housekeeping
Safe
Kitchenette
Microwave
Flatscreen TV
Complimentary toiletries
Telephone
Bottled water
Iron
Wake-up service / alarm clock
Refrigerator
Hair dryer
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Room types
City view
Non-smoking rooms
Suites
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Good to know
HOTEL CLASS
HOTEL STYLE
Hidden Gem
Residential Neighborhood
Languages Spoken
English, Spanish

Location

Full view
100Great for walkers
Grade: 100 out of 100
103Restaurantswithin 0.3 miles
27Attractionswithin 0.3 miles
631Reviews9Q+A100Room tips
Traveler rating
  • 433
  • 142
  • 30
  • 21
  • 5
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Popular mentions
ddhill07 wrote a review Jun 20
Orange County, California2 contributions1 helpful vote
I just returned from five nights in Boston staying at The Inn at St. Botolph. My experience with their customer service was 5 stars from booking until picking up my stored luggage after checkout. The hotel staff was very helpful with fixing a problem (on my end) with my reservations before arrival. All of the check-in information was emailed to me prior to my arrival, so check-in was easy. Our room was spacious, like a small flat with sitting area, bedroom, kitchenette and bathroom. The kitchen had a refrigerator, toaster oven, microwave, and an electric stove top, along with utensils, dishes, and pans. This Inn is located in a quiet neighborhood and a very walkable location, close to a mall, restaurants and grocery store. On our day of departure our flight was very late in the evening and the manager stored our luggage past their regular office hours. I appreciated the kindness of the staff at the St. Botolph Inn. I travel often, but this was my first trip after a challenging year of my husband passing away and the Covid Pandemic. I could not have chosen a more perfect place to stay.
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Date of stay: June 2021
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Brian C wrote a review Jun 13
6 contributions17 helpful votes
What a magnificent building and room! Our room 301 was very large with a separate sitting area that converted to separate bedroom for our college age son. The room was very modern extremely clean and well appointed. Only suggestion would be coffee pods for the coffee maker. Their system for checking in unique in that they send you codes to enter the building and room without the headache of "checking in". For the area we found the rate they charged to be reasonable given what was provided. The hotel is conveniently located to the university, shops and restaurants. We will definitely stay there again.
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Date of stay: June 2021
Value
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Room Tip: We loves our suite with a turret.
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Jumana K wrote a review Jan 2021
1 contribution1 helpful vote
I visited Boston with my husband and baby, the staff were super helpful and available for all questions prior to visit. They provided a crib. We felt VERY safe even during COVID, we barely saw anyone throughout our stay, it was super clean, we were so glad to have our own kitchenette. The location was great, quiet little neighborhood but very close /walkable to Boston landmarks and shops in case we needed anything. Loved it and would 100% stay there again.
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Date of stay: January 2021Trip type: Traveled with family
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Adair wrote a review Oct 2020
1 contribution3 helpful votes
I wish that I could give this hotel 2.5 stars, I was really torn between poor and average, but I think due to some customer service issues, I would have to come down on poor. There were good aspects of the stay, but overall, I could not really recommend this property in good conscience. The Good: There were a lot of factors that influenced us to choose this hotel. For one, I really loved the apartment-style feel of the one-bedroom suite. I loved having a separated living space from the bedroom, and also loved that the bedroom would not be right next to another person's bedroom. I also thought the kitchenette was charming, and outfitted (as promised) with cooking supplies and plates/utensils/etc. Also, the location was great, near many South End restaurants, but not too close to the hustle and bustle of Copley and Back Bay. I also thought (initially), the price was very fair. The Bad: This hotel could use just a bit of an update. There were a few elements that were a little dated or rough around the edges, which competed with the styling of the overall room. This was not too much of a damper on the trip, but just not the most aesthetically pleasing. Additionally, a huge problem was that at no point were we given or able to find any information about how to reach the front desk or what the hours were. We went based off of the information circulated online, but twice throughout this process (once when trying to book, which might have prevented the problem below in regards to fireplaces), we called before 10p and were directed straight to voicemail. Additionally, there was no in-room phone, and so when we had to call the front desk, we had to look up the phone number online to call. I think that if a hotel has non-standard staffing, then there should just be clarity about what that means for the establishment. The Ugly: These were the elements that really knocked this hotel down: 1. The Fireplaces: We booked this hotel specifically because they boasted about their rooms being outfitted with gas fireplaces. Unfortunately, nowhere was it mentioned that these fireplaces do not turn on until October 15th. Therefore, we ended up paying more for a room that we would not have booked at all if we had known about this. This should be made clear before booking, especially since the cancellation policy at this establishment is so rigid. This was a major disappointment for us. 2. The Customer Service: When we arrived, our bathroom had about half a roll of toilet paper and no back up. When we started to run out our second day, we attempted to call the front desk at around 8p. We were sent straight to voicemail, where we left a message hoping for a call back. We then ended up calling the sister hotel, XV Beacon, and were told that they would call us back with more information. Eventually, they did call us back, only to tell us that because of several changes in staffing, they did not have any staff contacts. They then put us on hold for several minutes, and then our line was transferred to a different line on which we were waiting as the phone rang constantly for several minutes. After hanging up, we received another call twenty minutes later, at which point we were given two contact numbers, and left another voicemail, to no response. We never received any response back from any customer service representative, which was pretty disappointing. 3. Water bug: At one point, I walked into our kitchenette and saw a water bug crawling on the wall. Not great. Overall...I mean, I would not recommend it, but it could work for some others, given that your expectations are reasonably managed and you don't mind that you may not be able to get through to any customer service reps.
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Date of stay: October 2020
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3 Helpful votes
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Geraldine Stih wrote a review Sep 2020
Chandler, Arizona1 contribution2 helpful votes
First I would like to say I have stayed at this hotel in 2018 and it was fantastic. I booked a room for September of 2020 to run the Boston Marathon. Due to Covid the race was cancelled and changed to a virtual Marathon. On May 28, 2020 I sent an email asking to cancel by room. Dustin Brown (Operations Manager) responded to my email on June 2, 2020 that my reservation has been cancelled and refunded in full. I still have not received my refund. I have been calling and emailing the hotel since June and I have been told they are behind due to Covid 19. Then the last I was told there was an issue with the Finance Department issuing the credit. On August 11, 2020 I called the hotel again and was told they can send me a check for the refund amount and they asked that I send my mailing address which I promptly did. I have not received my check yet. No one is responding to my emails now. All I know is this is a very poor way to manage a hotel. There is no excuse for not refunding my credit card. I will not stay at this hotel again and will most likely have to take the hotel to small claims court to get my money back. Beware
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Date of stay: September 2020
Value
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2 Helpful votes
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PRICE RANGE
$217 - $470 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
the inn at st botolph hotel boston
LOCATION
United StatesMassachusettsBostonSymphony / Back Bay
NUMBER OF ROOMS
16
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Frequently Asked Questions about The Inn @ St Botolph
Which popular attractions are close to The Inn @ St Botolph?
Nearby attractions include Boston Symphony Orchestra (0.3 miles), The Boston Pops (0.3 miles), and The Mapparium (0.3 miles).
What are some of the property amenities at The Inn @ St Botolph?
Some of the more popular amenities offered include free wifi, free breakfast, and a fitness center.
Which room amenities are available at The Inn @ St Botolph?
Top room amenities include a kitchenette, air conditioning, and a flat screen TV.
What food & drink options are available at The Inn @ St Botolph?
Guests can enjoy free breakfast during their stay.
Is parking available at The Inn @ St Botolph?
Yes, a parking garage and paid public parking nearby are available to guests.
What are some restaurants close to The Inn @ St Botolph?
Conveniently located restaurants include SRV Restaurant, The Capital Grille, and Atlantic Fish Co.
Are there opportunities to exercise at The Inn @ St Botolph?
Yes, guests have access to a fitness center during their stay.
Are any cleaning services offered at The Inn @ St Botolph?
Yes, dry cleaning and self serve laundry are offered to guests.
Which languages are spoken by the staff at The Inn @ St Botolph?
The staff speaks multiple languages, including English and Spanish.
Are there any historical sites close to The Inn @ St Botolph?
Many travelers enjoy visiting The Printing Office of Edes & Gill (1.6 miles), Longfellow House Washington's Headquarters National Historic Site (3.2 miles), and Old North Church & Historic Site (2.0 miles).
Does The Inn @ St Botolph have any great views?
Yes, guests often enjoy the city view available here.