The staff was very accommodating, helpful with recommendations and providing us with a beautiful room. I love the hotel has free bottled water in the lobby. The location is in the heart of where you want to be if touring Boston with a short walk to the North End.
Thank you Nick for extending our late check out and letting our car being Parked for the same reason in front of the hotel. Bless you Nick for your kindness. We really appreciated you very much. Our stay was fantastic. Nice room with a balcony and a fire place. The lobby was very inviting. Internet was working very well. It is a very clean hotel at a perfect location! Extra water is free in the lobby to collect.
Couldn’t ask for a better location! In walking distance of everything including Quincy market, Boston public market, Irish pubs, aquarium, Paul Revere house, little Italy…etc. We’ve stayed at a Millennium hotel before in NYC and we’ve had a great experience each time. Early check in was an option-10am, complimentary waters in the lobby, cozy fireplace seating area, and friendly staff. Can’t wait to come back. It’s noisy in the city, but that’s expected!
We had a one night stay in March 2023. The front desk staff were helpful and friendly. They were able upgrade our reservation, which was a wonderful surprise. The bell staff was also readily available to look after our luggage. The location is perfect and we could easily walk to Quincy Market, Faneuil Hall, Public Garden and the North End. The room was clean and spacious with a fireplace and tiny Juliet balcony. We have stayed there many times and wouldn’t hesitate to choose them again.
Conveniently located with a fantastic staff, The Bostonian is the perfect weekend getaway place for me. It is clean and well maintained. Right on the heart of everything and you can walk to the North End as well.
I really enjoyed my stay. Room was a good size as there were 3 of us sharing. Hotel was in a terrific location for seeing everything I wanted, plus close to public transport stations. A definite must is to eat at Quincy Market! If you’ve never been to Boston before, make sure you take plenty of money as it’s pretty expensive. Loved exploring the history of the city and there were some great little shops throughout the North End. Mike’s Pastry is a must! Staff were relatively friendly, some said hello, some didn’t. I didn’t catch the lady’s name on reception on our first morning there, but she was super friendly and helpful with getting us some tea and milk (we English can’t survive without a cup of tea in the morning)! She was really lovely! Downside being the $25 a night destination fee which we knew nothing about. Don’t have a problem paying it, just would have been nice to account for that. The other negative was the restaurant. We had breakfast one morning, very expensive for what it was and I found the waitress a little miserable. Plus the fact they add on a 20% gratuity which is mandatory. I wouldn’t mind, but as someone who always tips, I’d like to decide on how much depending on the service I receive. We chose not to eat there again, even though we had a 15% discount for lunch or dinner. Would definitely stay again though as the positives outweighed the negatives.…
My review of The Bostonian Hotel: Worst guest experience of my life!!! I've stayed at the Bostonian 8 times in 4 years, 1 month ago was the nightmare stay. I booked tickets and hotel for myself and my friend through Priceline. I tried calling the Bostonian days ahead of time to confirm the reservation, but they didn't answer their phone the 3 times I called. When I arrived, they didn't have my reservation because they spelled the name wrong!!! Instead of trying to solve the problem, the staff treated me with rudeness, disrespect and even a threat of physical violence, which is a crime. They were intent on escalating the negative situation and refused to let me check in to the room I had ALREADY paid for. Among all their other guests who get to check in and NOT pay until they leave. I had to sit in freezing cold lobby (coldest day of year -10 degrees!). So cold, check in staff had space heaters lined up to keep them warm while I sat shivering for 2.5 hours. Priceline couldn't straighten out the situation out because Manager Matt and receptionist Troy refused to help, just telling me the Bostonians phones and internet don't work!!! Matt the manager yelled at me several times when I asked questions as to why they couldn't check me in. When my friend finally arrived from her delayed flight, they allowed her to check in to room I paid for even though they had her name spelled WRONG!!! So me, the person with ID, with receipt for a room I already paid for, they WOULDNT let check in, made me sit in freezing lobby, but my friend, whose name they spelled WRONG, they let check in!!! Then, hours later, after finally being allowed to check into room I already paid for, when I thought the ordeal was over, I went to pick up delivery food in lobby. I was again threatened and asked "are you really going to post this on TripAdvisor?" I said yes and continued recording my rights being violated. The Bostonian Hotel employee threatened to beat me up!!! He said "I'm sick of this, let's take this outside, I'm not afraid to lose my job."!!! When I asked him why was he making illegal threats of physical violence? He backtracked and said no, he just wanted to talk to me off camera. When I asked him why he needed to talk to me off camera??? He backtracked and said he wasn't threatening me, he "just wanted to talk outside off camera." I then told him how ridiculous that we need to go outside on the coldest night of the year to talk off camera, he then switched his threat to "I'm calling the Boston police and am going to have you and your friend removed from the hotel". When I laughed, kept recording and asked what crime or what hotel policy did I violate" he said "All of them"!!! A few minutes later, after I calmed him down from his threatening behavior, and after he chose rightly to NOT call the police on me for no reason and after he decided to not physically assault me as he threatened he would, he finally apologized for his ridiculous behavior and admitted he hates his job at the Bostonian. Said he was under the influence of drugs; he smoked before coming on duty. Said he is melting down due to hating his job at the Bostonian. Said they had stressful week due to elevators, phones and internet all going out of service. Says Bostonian owners don't care about hotel, just collect money in Singapore and treat Bostonian employees like dirt. He told me he was embarrassed to be working at his job and embarrassed by the way his coworkers treated me so rudely for no reason...even though he also did the same thing to me. Absolutely horrendous treatment of a customer by Manager Matt and Receptionist Troy at the Bostonian!!!…
This hotel is not worth the price! It has not been updated in probably 20 years, the service at the reception desk in not very welcoming and we were charged $25.00 fee to get into a room earlier. Lots of outside noise, horns blowing and police sirens during the night.
Location, location, location! To top it off, the Bostonian Millennium Hotel provides sustained, top quality service from every department. I prefer room service for breakfast. Best service and food with room service. Worth every penny. Big plus: all the free bottled water you want! Anything I needed was taken care of immediately. Every place I visited in the hotel was clean and well staffed. It's my go to hotel in Boston. Check out the view from my room. Stunning and full of history.
Loved it and will be back. Clean, professional, comfortable quiet, has it all. Staff was very helpful, good restaurant is attached to the hotel, excellent location to have the amenities of downtown and North Station as your arrival and departure spot in walking distance.
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