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Mandarin Oriental, Boston

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#8 of 82 Hotels in Boston
Certificate of Excellence
GreenLeadersPlatinum level
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587 Reviews from our TripAdvisor Community

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Showing 541: English reviews
Newcastle, UK
Level Contributor
48 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 48 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

I needed a hotel in Central Boston for one night - before flying out of Boston early the next morning. The hotel is only 20 minutes (if that) taxi ride from the international airport... so it made perfect sense. I've always loved Mandarin Oriental's level of service... attention to detail... and remarkable staff. The hotel is in the perfect location... More 

Helpful?
Thank CraigNewcastle
MOBostonResponse, General Manager at Mandarin Oriental, Boston, responded to this review

Dear CraigNewcastle, Thank you for taking the time to review your recent experience here at Mandarin Oriental, Boston. We always appreciate feedback from guests who have been able to experience our other Mandarin properties worldwide. We are delighted you enjoyed our convenient Back Bay location as well as our accommodations and the 5-star service we strive for. Thank your loyalty... More 

Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 4 days ago NEW via mobile

We have sampled all of the Boston big luxury hotels. By far our recent experience at the Mandarin was the best. All the amenities and service of the other choices. Yet, somehow you feel like you are being treated with normal courtesy without the over-the-top hovering of the competition. The room, spa, and amenities were perfect. And, the convenience to... More 

Helpful?
Thank Kenneth H
MOBostonResponse, General Manager at Mandarin Oriental, Boston, responded to this review

Dear Kenneth H, Thank you for selecting Mandarin Oriental, Boston for your recent stay and for taking the time to share your kind words. We are honored to be considered one of your favorite hotels in the city. We are delighted that you enjoyed our convenient location, our guestrooms, and that you had the opportunity to experience our beautiful Spa.... More 

Greensboro, North Carolina
Level Contributor
85 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 65 helpful votes
5 of 5 stars Reviewed 1 week ago

I thoroughly enjoyed my stay at Mandarin Oriental, Boston. The hotel is perfectly located in Back Bay. The room was designed extremely well and was very functional. The service I received was superb and everything was very clean. One small thing that was really nice is that the working desk came stocked with tape, a stapler, paper clips, and other... More 

Helpful?
1 Thank travel12335
MOBostonResponse, General Manager at Mandarin Oriental, Boston, responded to this review

Dear travel12335, Mandarin Oriental, Boston appreciates your feedback and for taking the time to post your review. We are delighted you enjoyed our convenient Back Bay location as well as our accommodations. We are also thrilled that our colleagues provided such wonderful service to you during your stay, especially Andrew. We will let him know about your kind words and... More 

Bournemouth, England
Level Contributor
197 reviews
82 hotel reviews
common_n_hotel_reviews_1bd8 267 helpful votes
5 of 5 stars Reviewed 1 week ago

If anyone cares to read my previous review you will see that things did not go right last time I stayed here, but I have to say that this time everything was truly excellent. As a Mandarin Oriental junkie I've stayed at many of their hotels across the world, and Boston lived up to all the brand's standards. Everyone on... More 

Helpful?
Thank UKtraveller143
MOBostonResponse, General Manager at Mandarin Oriental, Boston, responded to this review

Dear UKtraveller143, On behalf of the entire team at Mandarin Oriental, Boston thank you for taking the time to review your recent experience. We always appreciate feedback from guests who have been able to experience our other Mandarin properties worldwide. While we were disappointed to know that your prior experience was less than enjoyable, we are thrilled that we were... More 

Boston, Massachusetts
Level Contributor
3 reviews
5 of 5 stars Reviewed 1 week ago

The hotel was beautiful, the room impeccable. The staff made us feel welcome and special. A perfect place to celebrate our 20th anniversary. My husband and I didn't want to leave! Very highly recommended.

Review collected in partnership with this hotel

Helpful?
Thank 97cz2016
MOBostonResponse, General Manager at Mandarin Oriental, Boston, responded to this review

Dear 97cz2016, First of all, we would like to wish you and your husband a happy 20th anniversary and secondly, thank you for selecting Mandarin Oriental, Boston to be part of your celebration! We could not be happier we were able to make you feel welcomed and special during your visit with us. Thank you for taking the time to... More 

Caracas
Level Contributor
15 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
3 of 5 stars Reviewed 3 weeks ago via mobile

Arrived at 3 pm and our room wasn't ready, the staff was polite but not particularly helpful or gracious. They held our bags and when we came back for our room the person at the front desk had no idea about our luggage. Finally we found it our room but nobody even showed us upstairs to our room or to... More 

Helpful?
Thank Eugeniavb
MOBostonResponse, General Manager at Mandarin Oriental, Boston, responded to this review

Dear Eugeniavb, I would first like to take this opportunity to thank you for taking the time to review your recent stay at Mandarin Oriental, Boston. We are pleased that you found the guestrooms to be beautiful and the bed comfortable. I am disappointed to learn that the service you experienced throughout your stay did not meet the Five-Star levels... More 

Newton, Massachusetts
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 3 weeks ago

My wife and I celebrated our 52nd anniversary at the Mandarin Oriental. The accommodations are as fine as anywhere that I have stayed, and I travel all over the country and stay at the top-rated hotels. The service is attentive, the aesthetics of the room are excellent, and the food is great.

Review collected in partnership with this hotel

Helpful?
Thank The_Waban_Traveler
MOBostonResponse, General Manager at Mandarin Oriental, Boston, responded to this review

Dear The_Waban_Traveler, Mandarin Oriental, Boston wishes you a very happy 52nd anniversary and we are honored that we could be part of such a special occasion! We are always delighted when we have exceeded our guest’s expectations. Thank you so much for taking the time to post your kind remarks, and we hope to welcome you and your wife again... More 

Los Angeles
Level Contributor
10 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 stars Reviewed 3 weeks ago

My wife and I were booked into the Mandarin Oriental for 2 nights. The Hotel is in bay bay. The hotel itself is beautiful and service begins as soon as you arrive. The valet person was very helpful and took possession of our car and arranged for our bags to be brought up to the room. The room was spacious... More 

Helpful?
Thank kenneth m
MOBostonResponse, General Manager at Mandarin Oriental, Boston, responded to this review

Dear kenneth m, Thank you for selecting Mandarin Oriental, Boston for your recent stay and for taking the time to share your kind words. We are simply delighted that you enjoyed your stay with us; from our wonderful location in the Back Bay, to the comfort of your guest room and the five-star service provided by our colleagues. We are... More 

New Haven, Connecticut
2 reviews
5 of 5 stars Reviewed 3 weeks ago

I recently returned to the Mandarin Oriental Boston for a one night getaway to enjoy some of Boston's fine food and attractions and once again was impressed by their top notch service and commitment to being the best. Brett was very friendly and efficient at check in, and must have had a note in my profile that I had mentioned... More 

Helpful?
Thank mhoepp123
MOBostonResponse, General Manager at Mandarin Oriental, Boston, responded to this review

Dear mhoepp123, Mandarin Oriental, Boston is always excited to welcome back our return guests and we thank you for your very kind remarks and for taking the time to post your review. We are happy to know that we exceeded your expectations in so many ways and are delighted to hear when our colleagues proactively anticipate our guest’s needs and... More 

Sarasota, Florida
1 review
5 of 5 stars Reviewed 3 weeks ago

From the beginning to the finish, the Mandarin Oriental was all that we expected and more. The front desk staff and I had a wonderful repartee as we were checking in and remained so during our long weekend stay. Fresh coffee, just the way we like it, was brought to the room while we waited for our luggage. The room... More 

Helpful?
Thank anders0nrl
MOBostonResponse, General Manager at Mandarin Oriental, Boston, responded to this review

Dear anders0nrl, Mandarin Oriental, Boston is honored by and very much appreciates your kind review about your recent stay with us. We are delighted to hear that we exceeded your expectations and that you were able to enjoy your guestroom and amenities during your stay as well as Bar Boulud and the local area. We agree that our Spa is... More 

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Staying in Back Bay

Neighborhood Profile
Back Bay
Wander around this quintessential neighborhood in the heart of Boston for high-end shops, restaurants, and the feeling of city bustle. Its most identifiable skyscrapers, the Prudential Center and John Hancock Tower, are highlights of the city skyline. Visit Newbury street to explore unique and trendy boutiques – as well as every other kind of store imaginable – all housed in beautiful brownstone buildings. In nice weather, restaurant patio seating is packed with Bostonians and tourists alike soaking up the sunshine and enjoying the food. Commonwealth Ave offers a beautiful stroll down residential tree-lined streets. Keep walking towards the Charles River and enjoy a beautiful view by the water. In warmer months, people run and bike on paths running along the esplanade, and sail and kayak on the Charles River. Boylston street, also full of shops, bars, and restaurants, is the finish line of the Boston Marathon. Head towards Copley Square and check out the Boston Public Library, which is particularly beautiful from the Dartmouth street entrance.
Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Room Service
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
GreenLeadersPlatinum level
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Food & drink at the hotel
Bar Boulud
Bar Boulud
Cuisines: French, Gluten Free Options
Things to do
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Accessible rooms
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Free Internet
  • Paid Internet
Services
  • Room Service
  • Children Activities (Kid / Family Friendly)
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Airport Transportation
  • Business Center with Internet Access
  • Laundry Service
  • Self-Serve Laundry
  • Babysitting
Official Description (provided by the hotel)
An intimate, luxurious hotel, Mandarin Oriental, Boston combines classic New England elegance with refined Oriental touches to create one of the most distinctive hospitality experiences in the region. Awarded both Forbes Five-Stars and AAA Five-Diamonds, Mandarin Oriental, Boston features 148 guestrooms and suites over 14 floors, delighting its guests with the finest facilities and service, innovative dining experiences and an unparalleled holistic Five-Star awarded spa. A short, 15-minute drive to Logan International Airport, Mandarin Oriental, Boston connects guests to the city's finest shopping, cultural venues and business institutions from its prime location in the heart of the chic Back Bay on Boylston Street. ... more   less 

Additional Information about Mandarin Oriental, Boston

Address: 776 Boylston St, Boston, MA 02199-7841
Location: United States > Massachusetts > Boston > Back Bay
Price Range: $629 - $1,070 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Mandarin Oriental, Boston 5*
Number of rooms: 148
Reservation Options:
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Also Known As:
Mandarin Oriental, Boston Hotel Boston
Hotel Style:
#2 Green Hotel in Boston
#3 Spa Hotel in Boston
#4 Business Hotel in Boston
#5 Luxury Hotel in Boston
#8 Romantic Hotel in Boston
#11 Family Hotel in Boston
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