Mandarin Oriental, Boston
1,039 reviews
#5 of 98 Hotels in Boston
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776 Boylston St, Boston, MA 02199-7841
COVID-19 update: See the added health and safety measures this property is taking.Read more
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$595
Free cancellation until 01/22/22
Reserve now, pay at stay
$595
Free cancellation until 01/23/22
Reserve now, pay at stay
$647
$556
Hotels.com$595
Expedia.com$595
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Room & Suite (234)
Dining (38)
What is Travelers’ Choice Best of the Best?
This award is our highest recognition and is presented annually to those businesses that are the Best of the Best on Tripadvisor, those that earn excellent reviews from travelers and are ranked in the top 1% of properties worldwide.
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What you can expect during your stay
- All linens sanitized in high-temperature wash
- Face masks required for guests in public areas
- Face masks required for staff in public areas
- Floors marked for social distancing
- Hand sanitizer available to guests & staff
- Stay-at-home policy for staff with symptoms
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Updated 06/29/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
Updated 06/29/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
About
#5 of 98 hotels in Boston
Location
Cleanliness
Service
Value
2021 Travelers' Choice Best of the Best
GreenLeaders Platinum level
An intimate, luxurious hotel, Mandarin Oriental, Boston combines classic New England elegance with refined Oriental touches to create one of the most distinctive hospitality experiences in the region. Awarded both Forbes Five-Stars and AAA Five-Diamonds, Mandarin Oriental, Boston features 148 guestrooms and suites over 14 floors, delighting its guests with the finest facilities and service, innovative dining experiences and an unparalleled holistic Five-Star awarded spa. A short, 15-minute drive to Logan International Airport, Mandarin Oriental, Boston connects guests to the city's finest shopping, cultural venues and business institutions from its prime location in the heart of the chic Back Bay on Boylston Street.
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Property amenities
Paid public parking on-site
Free internet
Hot tub
Fitness Center with Gym / Workout Room
Bar / lounge
Bicycle rental
Babysitting
Children Activities (Kid / Family Friendly)
Parking
Wifi
Paid wifi
Sauna
Restaurant
Breakfast in the room
Airport transportation
Car hire
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Couples massage
Facial treatments
Full body massage
Massage
Salon
Baggage storage
Concierge
Currency exchange
Gift shop
Newspaper
Non-smoking hotel
Shops
ATM on site
Butler service
Doorperson
24-hour front desk
Dry cleaning
Laundry service
Ironing service
Shoeshine
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Room features
Allergy-free room
Air conditioning
Additional bathroom
Fireplace
Housekeeping
Interconnected rooms available
Minibar
Flatscreen TV
Room service
Safe
VIP room facilities
Iron
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Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Luxury
Modern
Languages Spoken
English
Location
Full view
100Great for walkers
Grade: 100 out of 100
147Restaurantswithin 0.3 miles
61Attractionswithin 0.3 miles
Contact
776 Boylston St, Boston, MA 02199-7841
Getting there
CopleyBoston T4 min
PrudentialBoston T5 min
Rental CarsSee rental cars from $35/day
1039Reviews4Q+A100Room tips
Reviews
Traveler rating
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Popular mentions
Really disappointed in this hotel and the service we experienced. We stayed here bc our son was getting married at the hotel. I left multiple messages trying to make reservations in the room block and no one ever returned my calls. I was told to contact the wedding coordinator but it was someone different every time and no one ever seemed to have " any record" of the wedding being booked. Once we arrived at the hotel, we requested to have rooms close to one another and even though the names and info were taken, we were put on 3 different floors. Our daughter had requested a crib for her room and it was not there when she arrived. She called requesting it be delayed bc the baby was sleeping and instead they brought it up "immediately", knocking on the door and disturbing the baby. We requested ice and it was never delivered. The website stated that a complimentary breakfast and WiFi were available but we were told they were not included with our reservation (nor were they ever offered). The service (or lack thereof) was what I would've expected at a chain hotel, not someplace that is supposedly one of the top hotels in Boston. The wedding was nice and the food was good, but the service was definitely lacking.…
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Date of stay: July 2021
Rooms
Location
Service
Helpful
Response from Philipp Knuepfer , Other at Mandarin Oriental, Boston
Responded 2 days ago
Dear mupetvet, Thank you for posting your review regarding your recent experience at Mandarin Oriental, Boston. What you experienced is not up to Mandarin Oriental standards and I offer my most sincere apologies. It is our utmost privilege to have served as the location for your son's wedding and the lack of response and knowledge you encountered prior to arrival, followed by the incorrect placement of your requested room assignments and culminating with the lack of, followed by the disruptive delivery of your daughter's crib are all disappointments you should not have encountered. I would welcome the opportunity to talk with you personally and request that you please contact me directly via email at philippk@mohg.com to let me know when a convenient time for us might be to speak. We welcome the opportunity to work to regain your confidence in us and on behalf of myself and my colleagues, again offer my sincere apologies. Best personal regards, Philipp Knuepfer General Manager
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We stayed at the Mandarin Oriental for 2 nights. We joined the reward club when making the reservation online and chose free breakfast and free streaming wifi as our perks. We had breakfast served to us in the lobby both mornings and it was delicious. Our rooms were really nice and the bathroom was super! Deep soaking tub and shower with a rainhead and handhelds. Really nice. Our very helpful person at the front desk was Erika and she helped us with several things. It's very conveniently located to the Prudential Center which then connects to the Copley Plaza. And since it rained a ton while we were there, we could go shopping and plenty of restaurants to choose from without going out in the rain. Only thing I would add is that the A/C vent is in the closet (weird I know), so if you can't get the room as cool as you want open the closet doors. It's plenty cold in the closet! I will for sure be a repeat customer. …
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Date of stay: July 2021
Helpful
Response from Philipp Knuepfer , Other at Mandarin Oriental, Boston
Responded 1 week ago
Dear kiml1442, Thank you very much for sharing the delightful details of your recent stay at Mandarin Oriental, Boston. We appreciate your time and thoughtful feedback and are thrilled that you are a Fan of M.O.! It is indeed a wonderful benefit with New England weather that you can enjoy the Prudential and Copley Malls and remain indoors and we are also so pleased to learn that you enjoyed our lobby breakfast. We will share your compliments with Erika (we agree!). Thank you again for your generous comments. We hope that you will visit us again soon and look forward to welcoming you back to Mandarin Oriental, Boston! Regards, Philipp Knuepfer General Manager
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We were VERY disappointed with the hotel. I registered a complaint with the front desk and never heard back. Here are our gripes: 1) for the money we paid, the room was dated. The HVAC did not work properly - it was freezing in the bathroom and hot in the room - we did speak to the front desk about this and they told us that they could turn off one of the vents but that they couldn't really fix the problem. Not acceptable. 2) The couch in the room had big white stains on it - pretty gross. 3) The vents for the A/C were filthy. 4) There wasn't even a complimentary bottle of water in the room - really? 5) The restaurants and bar were closed. I understand due to covid, but we should have been notified ahead of time. So the restaurant and bar are closed but NO ONE at this hotel was wearing a mask - no compliance at all. 6) The technology was subpar - a couple of USB ports but hard to find and not well located. 7) There was a scale in the room with no battery. 8) The refrigerator didn't work so they wheeled in a free standing refrigerator. I could go on but i think you get the picture. And to have NO ONE respond to our issues other than the HVAC (because we talked to them in person rather than over the phone) was really bad. I have always wanted to stay at a Mandarin Oriental and was so disappointed.…
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Date of stay: July 2021
Rooms
Location
Service
Room Tip: This hotel is way too $$$ for the quality.
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Helpful
Response from Philipp Knuepfer , Other at Mandarin Oriental, Boston
Responded 1 week ago
Dear stevenpJ1950NN, Thank you for posting your review regarding your recent experience at Mandarin Oriental, Boston. Please accept my most sincere apologies. What you experienced is certainly not up to Mandarin Oriental standards. We very much appreciate, and take very seriously, feedback from our guests. I would welcome the opportunity to discuss your thoughts about the hotel in more details in order to examine and work to correct the issues you experienced. May I ask that you please contact me via email at philippk@mohg.com to let me know when a convenient time for us might be to speak. Again, please accept my apologies, We welcome the opportunity to make amends and to work to regain your confidence in us. Best personal regards, Philipp Knuepfer General Manager
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My daughter and I traveled to Boston in July, 2021. The Mandarin is centrally located in Back Bay, and you can walk to the restaurants and shops in the area. Brett at the front desk was amazing - helpful and accommodating with directions and reservations. The hotel does not have restaurant dining yet, due to Covid, but they are very accommodating and will bring meals to your room, and offer breakfast in the lobby/lounge area which is very well appointed. The beds are comfortable and the room was spotless.
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Date of stay: July 2021Trip type: Traveled with family
Room Tip: The hotel has valet parking for $26/day.
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Helpful
Response from Philipp Knuepfer , Other at Mandarin Oriental, Boston
Responded 1 week ago
Dear Travelfam8, We appreciate your time and thoughtful feedback and especially your patience as we work to renovate our restaurant and look ahead to our new restauranteur Gordon Ramsay and the Ramsay's Kitchen coming to our restaurant space at the end of 2021! We will share your compliments with regard to cleanliness with housekeeping and with Brett as well for his assistance; we are so pleased that you enjoyed lobby breakfast. Thank you again for your thoughtful comments. We look forward to welcoming you back to Mandarin Oriental, Boston! Regards, Philipp Knuepfer General Manager
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Luxury and relaxation! A stormy Boston day done right in the incredible, spacious and comfortable guest rooms with lush robes and delicious room service overlooking the Boston cityscape. We cannot wait to step back into the fabulous MO Boston!
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Date of stay: July 2021
Helpful
Response from Philipp Knuepfer , Other at Mandarin Oriental, Boston
Responded 1 week ago
Dear Ava C, Thank you for taking the time to post the details of what sounds like a delightful stay at Mandarin Oriental, Boston. We appreciate your time and thoughtful feedback and are so pleased that you enjoyed a comfortable and delicious stay! We look forward to welcoming you back to Mandarin Oriental, Boston and thank you again for your comments! Regards, Philipp Knuepfer General Manager
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PRICE RANGE
$741 - $1,163 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
mandarin oriental, boston hotel boston
LOCATION
United StatesMassachusettsBostonBack Bay
NUMBER OF ROOMS
148
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Claim Your Listing Frequently Asked Questions about Mandarin Oriental, Boston
Which popular attractions are close to Mandarin Oriental, Boston?
Nearby attractions include Boston Public Library (0.2 miles), Back Bay (0.2 miles), and Newbury Street (0.1 miles).
What are some of the property amenities at Mandarin Oriental, Boston?
Some of the more popular amenities offered include an on-site restaurant, a lounge, and a fitness center.
Which room amenities are available at Mandarin Oriental, Boston?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Mandarin Oriental, Boston?
Guests can enjoy an on-site restaurant and a lounge during their stay.
Is parking available at Mandarin Oriental, Boston?
Yes, paid public parking on-site is available to guests.
What are some restaurants close to Mandarin Oriental, Boston?
Conveniently located restaurants include Saltie Girl, The Capital Grille, and Atlantic Fish Co.
Are there opportunities to exercise at Mandarin Oriental, Boston?
Yes, guests have access to a fitness center and a sauna during their stay.
Does Mandarin Oriental, Boston have an airport shuttle?
Yes, Mandarin Oriental, Boston offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Mandarin Oriental, Boston?
Yes, dry cleaning and laundry service are offered to guests.
Does Mandarin Oriental, Boston offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Are there any historical sites close to Mandarin Oriental, Boston?
Many travelers enjoy visiting The Printing Office of Edes & Gill (1.5 miles), Longfellow House Washington's Headquarters National Historic Site (3.0 miles), and Old North Church & Historic Site (1.8 miles).