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138 St James Avenue, Boston, MA 02116-5002
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Travel safe during COVID-19
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What you can expect during your stay
- All linens sanitized in high-temperature wash
- Face masks required for guests in public areas
- Face masks required for staff in public areas
- Floors marked for social distancing
- Hand sanitizer available to guests & staff
- Regularly sanitized high-traffic areas
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Updated 08/24/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Fairmont Copley Plaza, Boston
Updated 08/24/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
About
This luxury downtown Boston landmark hotel has been a symbol of the city's rich history and elegance since its gala opening in 1912. Centrally located in Boston's historic Back Bay, Fairmont Copley Plaza sits steps away from the Boston Public Library, historic Beacon Hill, the Freedom Trail, and Newbury Street. Our Boston hotel offers 383 lavish guest rooms, including 17 elegant suites. Every room has a modern look, while keeping the downtown hotel's rich history and Back Bay location in mind. In addition to 24-hour daily in-room dining service, we are home to one of the hottest drinking and dining destinations in the city, OAK Long Bar + Kitchen
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Location
Full view
100Great for walkers
Grade: 100 out of 100
0Restaurantswithin 0 miles
0Attractionswithin 0 miles
Contact
138 St James Avenue, Boston, MA 02116-5002
Getting there
CopleyBoston T2 min
Back BayBoston T3 min
Rental CarsSee rental cars from $35/day
4210Reviews42Q+A100Room tips
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Requested early check-in for a wedding. The reservation was "prioritized" but that label changed nothing. Our room was ready at check-in time. Nothing was explained by the front desk. Was wifi complimentary? Were the bottles of water complimentary? The room was shabby and dark. The lock mechanism on the door had been upgraded. However, none of the gouge marks or holes from the original lock had been repaired. The rug was worn, with deep furniture lines. There were random feathers on the floor. One bed lamp did not work. There were no phone or electric ports on the nightstands, only on the desk. The upholstery on the occasional chair had holes. There was dried red liquid on the drapes- blood, hot sauce- your call. Ring marks were plentiful on all surfaces, along with dried spills. The bathroom wall had white spray residue on the wall- no idea what that could have been. The refrigerator was warm with rust drippings at the back. The air vents did not circulate the air throughout the room. Arctic on one end, Sahara on the other. The full length door mirror was funhouse quality- images were wavy! The tub had peeling on the bottom which made us wonder if it had been re-painted- it was slipppery as heck with no rubber stop strips or tub mat or ADA grab bar. The toilet seat was loose, so loose it swung off the commode base. The towels did not match. Check out: the bill was wrong. Upcharged for each night of the stay. In short, the Fairmont Copley should not rely on a decades old reputation and a coat of paint and call itself a luxury property. The Fairmont Copley needs to do what the Savoy in London (another Fairmont property) did- close down and renovate.…
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Date of stay: September 2021
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Room Tip: Don't book here!
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Helpful
Hotel's Favorite
My husband and I had the best stay at this hotel. This was our first trip to Boston and the hotel staff definitely made it a memorable one. Anna at the front desk was wonderful and extremely helpful. She made us feel very comfortable. Also a huge thank you to doormen little John and Mario, you guys were great!! I highly recommend staying at this hotel. We had the best time.
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Date of stay: June 2021Trip type: Traveled as a couple
1 Helpful vote
Helpful
Response from Vanessa Kuo, Marketing at Fairmont Copley Plaza, Boston
Responded Jul 11, 2021
Dear Catherinemrz, Thank you for being our guest! We are honored we could welcome you to Boston and are glad to learn you fully enjoyed your visit. Thank you kindly for your feedback for our amazing colleagues who work hard every day to turn moments into memories for our guests. We hope to have the chance to welcome you back again soon. Until then, we wish you safe travels! Best regards, Vanessa Kuo Manager
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Staying in the Fairmont Copley Plaza is a brief trip to a lifestyle that doesn't exist anymore. It starts with a grand entry wall way with mosaic tile on the floor and Chagall, Matisse, Miro, and Picasso artwork on the walls, a stunning and popular long bar and restaurant, and an enviable position in one of the most active squares in Boston. The grand ballroom is being used today for a Hollywood movie set because of it's vintage appeal. They even have a friendly black Labrador 'lobby dog" to greet the guests. We were fortunate to use some upgrades to book a suite that is bigger than my son's apartment in Boston. The butler's pantry is just off the left entrance, then walk across the tiled entry through the sliding pocket doors into the sitting room with its own fireplace and bookshelves, proceed into the bedroom with its own walk-in closet, and finally into the marble tiled bathroom. All with windows overlooking historic buildings on Copley Square. That being said, this hotel is 109 years old and shows its age. The solid wood doors have been painted repeatedly and our sliding pocket doors and pantry doors are painted shut, the couch is dingy, the hallways are dark, and the elevators are slow. If you are looking to stay in a historic property that opened the same year as the Titanic sank, you need to take the good with the bad. However, we would definitely stay at this grand hotel again.…
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Date of stay: September 2021
Value
Location
Service
Room Tip: use a 'suite upgrade' if you can
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1 Helpful vote
Helpful
My stay was amazing, the staff were friendly - especially the cleaning staff, they were superb. Hotel is gorgeous, great food, centrally located, and everyone is very helpful. I enjoyed my 4 nights there. Check in was rough, as they were clearly under staffed, but that didn't happen again.
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Date of stay: August 2021Trip type: Traveled on business
Location
Service
Sleep Quality
1 Helpful vote
Helpful
First of all, the room is not cleaned well even though we’ve been staying in one of the most expensive rooms, and it’s the first time I see that the slippers are not provided, and the mini bar is empty. The closet is so small you can’t fit there clothes for more than 5 days. The towels and the bed sheets don’t seem to be changed at all. The safe didn’t work at first, so we had to call the engineer, but now the phone didn’t work. So we had to go down to the reception desk and ask them. They only fixed the safe after THREE days. And the phone didn’t work at all. The coffee machine is also broken. The furniture is very old and dirty. The worst service I’ve ever seen. I did not expect THAT from a 5-star hotel in the CENTER of the city of Boston. The only thing that looked nice is the main hall and the OAK bar. Overall, wouldn’t recommend that hotel if you’re looking for a 5-star European standard hotel.…
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Date of stay: September 2021Trip type: Traveled with family
3 Helpful votes
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LOCATION
United StatesMassachusettsBostonBack Bay
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Claim Your Listing Frequently Asked Questions about Fairmont Copley Plaza, Boston
Which popular attractions are close to Fairmont Copley Plaza, Boston?
Nearby attractions include Boston Public Library (0.09 miles), Back Bay (0.09 miles), and Newbury Street (0.2 miles).
What are some of the property amenities at Fairmont Copley Plaza, Boston?
Some of the more popular amenities offered include an on-site restaurant, a lounge, and a fitness center.
What food & drink options are available at Fairmont Copley Plaza, Boston?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Fairmont Copley Plaza, Boston?
Yes, paid public parking nearby and street parking are available to guests.
What are some restaurants close to Fairmont Copley Plaza, Boston?
Conveniently located restaurants include Mistral, Atlantic Fish Co, and Sorellina.
Are there opportunities to exercise at Fairmont Copley Plaza, Boston?
Yes, guests have access to a fitness center during their stay.
Are any cleaning services offered at Fairmont Copley Plaza, Boston?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at Fairmont Copley Plaza, Boston?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does Fairmont Copley Plaza, Boston offer any business services?
Yes, it conveniently offers meeting rooms, a banquet room, and conference facilities.
Which languages are spoken by the staff at Fairmont Copley Plaza, Boston?
The staff speaks multiple languages, including English and Spanish.
Are there any historical sites close to Fairmont Copley Plaza, Boston?
Many travelers enjoy visiting The Printing Office of Edes & Gill (1.3 miles), Longfellow House Washington's Headquarters National Historic Site (3.2 miles), and Old North Church & Historic Site (1.6 miles).