138 St James Avenue, Boston, MA 02116-5002
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About
#39 of 99 hotels in Boston
Location
4.9
Cleanliness
4.6
Service
4.5
Value
4.0
GreenLeaders Silver level
This luxury downtown Boston landmark hotel has been a symbol of the city's rich history and elegance since its gala opening in 1912. Centrally located in Boston's historic Back Bay, Fairmont Copley Plaza sits steps away from the Boston Public Library, historic Beacon Hill, the Freedom Trail, and Newbury Street. Our Boston hotel offers 383 lavish guest rooms, including 17 elegant suites. Every room has a modern look, while keeping the downtown hotel's rich history and Back Bay location in mind. In addition to 24-hour daily in-room dining service, we are home to one of the hottest drinking and dining destinations in the city, OAK Long Bar + Kitchen
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Property amenities
Valet parking
Free internet
Fitness Center with Gym / Workout Room
Bar / lounge
Babysitting
Highchairs available
Pets Allowed ( Dog / Pet Friendly )
Taxi service
Paid public parking nearby
Wifi
Paid wifi
Restaurant
Breakfast available
Breakfast in the room
Kids' meals
Outdoor dining area
Special diet menus
Wine / champagne
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
24-hour security
Baggage storage
Concierge
Non-smoking hotel
ATM on site
Doorperson
First aid kit
Umbrella
24-hour check-in
24-hour front desk
Express check-in / check-out
Private check-in / check-out
Dry cleaning
Laundry service
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Room features
Allergy-free room
Air conditioning
Housekeeping
Room service
Safe
Coffee / tea maker
Flatscreen TV
Bath / shower
Telephone
VIP room facilities
Iron
Wake-up service / alarm clock
On-demand movies
Hair dryer
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Room types
Bridal suite
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Classic
Historic Hotel
Languages Spoken
English, French, Spanish
Hotel links
Special Rate:Take Your Vacation Beyond Limits - Save up to 20%
Location
100Great for walkers
Grade: 100 out of 100
120Restaurantswithin 0.3 miles
65Attractionswithin 0.3 miles
Contact
138 St James Avenue, Boston, MA 02116-5002
Getting there
CopleyBoston T2 min
Back BayBoston T3 min
Rental CarsSee rental cars from $28/day
4464Reviews44Q+A100Room tips
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This was a stay was made using a TravelZoo voucher. The first--of many issues--was that when we arrived at 3:30, we were told check in was at 4:00 and we should go the the restaurant and wait--they will call us. They did--at 4:40pm. The second issue was that the staff person checking us in had to go to the "office" to determine how to use the voucher to check in. A copy of both the TravelZoo voucher and the follow up confirmation was shared with the desk staff person. The room was pretty pedestrian, considering that this was supposedly a deluxe king. The bed was as stiff as the staff--great for bouncing quarters. Not so for sleeping. Upon check out the next day, i was told i would receive a receipt--for incidentals, as the room was prepaid, via email. The email never came and I called the hotel--twice--to get a copy of the receipt--still no receipt. At approx. 8:00pm, I received a text asking how I was enjoying my stay--I checked out 8 hours earlier. I asked this person for a copy of receipt and was horrified when I saw that I was charged full price for the room and every single add-on you can imagine. $30 for an Urban Experience fee? What is that? They charge for internet access. They charge if you stand in the lobby too long. When you get charged for nondescript things for which you get no value, you feel abused. I texted the person immediately to protest the bill and was asked to send the voucher--which was sent within minutes. Then another person contacted me, asking for proof via a copy of the credit card bill I used to pay TravelZoo. The only way this reservation could be made was by TravelZoo. This entire experience with this hotel was painful. It was only one night, but it was one night i'll not likely forget, as it marred the entire weekend.…
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Date of stay: March 2023Trip type: Traveled as a couple
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Hotel's Favorite
We (my husband and I) arrived on the 2nd January at approx 9:30pm and were staying one night, on our way home to Ireland. We had travelled from the West Coast and were exhausted. We were met at reception by a wonderful ambassador for the hotel called Alexandria. She was so friendly and welcoming it felt like we were coming home. Our room was stunning, and spacious. We ate in the hotel bar that evening and the food was delicious. The bar itself, is absolutely stunning. It was "old worldy" and the decor was beautiful. The next morning we had breakfast in the hotel bar again and the breakfast was absolutely delicious. Unfortunately the weather did not play ball on the 3rd and it rained all day. We went over to the Copley mall and the Prudential Center which has amazing shops and it right by the hotel. When it came time to leave, we were sad to leave the hotel. It is a very special place, with a wonderful atmosphere and amazing staff. I have recommended it to anyone who has listened, and I will definitely stay there again. Thank you to all in the Fairmont Copley Plaza!…
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Date of stay: January 2023
Value
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Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
Response from Vanessa Kuo, Marketing at Fairmont Copley Plaza, Boston
Responded Jan 11, 2023
Dear Tracy C, Thank you for your wonderful 5-star feedback! It puts a smile on our faces to know that you experienced service that sets Fairmont Copley Plaza apart from other hotels in Boston. Our guests are our top priority and our team is always available to help make your visit a truly world-class experience. It was our pleasure to have you as our guests again and we hope welcome you back soon! Thank you again. Warm Regards, Vanessa Kuo Marketing Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Beautiful and comfortable! The only drawback was we were unable to get into our reserved hotel room until exactly 4:00 PM. I guess I can’t complain because check-in is 4:00. However, since we arrived at the hotel around 2:00, there was a lot of waiting around. For the most part it was a positive experience.
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Date of stay: March 2023Trip type: Traveled as a couple
Value
Location
Service
Room Tip: $65 per night for valet parking.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Visited Boston to celebrate our Boston-based son's birthday and returned to the Fairmont. We love the gilded age granduer of the place, which is so fitting in such a historic city. The room was spacious and elegant and the staff was topnotch -- capable, professional and hospitable. I want to specially mention Tarek Scott, who spoke to me when I called to inquire about making a reservation. Her graciousness and competence is what persuaded me to stay there instead of experimenting with a different property. Absolutely the right call.
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Date of stay: February 2023
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
We purposely chose Fairmont Copley Plaza for its fantastic location in Central Boston - and it really is perfectly located to see all the sites. It’s located about a mile from the start of the Freedom Trail, about a mile and a half from Fenway Park and is literally opposite the Boston Public Library! This is an impressive and beautiful hotel with a grand entrance and staff who are eager to please. Everyone we spoke with were courteous and friendly. Fortunately our room was immediately available on arrival (check in time is officially 1600hrs but we got there an hour early) and we headed up to a very spacious room on the fifth floor. The king size bed was enormous - but didn’t take up all the space in the room. With high ceilings and beautiful decor, it was a lovely room to walk into. We didn’t have a view but that did not bother us. The bathroom was modern with a lovely rain shower head and the water was piping hot! The bed linen was crisp but the pillows were a little too soft for my taste (certainly nothing to mark a place down for) The room decor is congruous with the hotel itself but it was not shabby or dated - and everything was clean. So why not 5 stars? Well - there were a few little niggles I had about the place that for me, were disappointing. The front door lobby doors were always staffed by doormen but I found myself opening the doors more than they did. We needed to print up some tickets as we’d inadvertently left the info at home and we’re told to use the business centre. Only one computer out of 3 was working and we were charged a dollar for each sheet of paper printed out. This is all small change, but when you’re told at the beginning of the stay that there’s a $30 daily fee to cover the cost of the fitness Centre and ‘complimentary’ water in the room, I felt it should have covered that too. The other significant thing was that the room itself was not particularly soundproof. We could hear someone coughing in the room adjacent to us as well as TV noise. Nothing at all was muffled. I doubt there is much the hotel can do about this as it is an old hotel but it is something you should keep in mind. Finally, when we got the bill for the room there were a myriad extra taxes. I will be contacting the hotel to find out where each tax goes. I understand that there can be state tax and city tax but it felt like yet another hidden charge on an already expensive stay All things considered though, it was a lovely hotel and we had a fantastic time in Boston with the Fairmont as our base of operations.…
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Date of stay: March 2023Trip type: Traveled as a couple
Room Tip: Don’t rely on the business Centre to get things printed up - bring it all with you
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
Response from Vanessa Kuo, Marketing at Fairmont Copley Plaza, Boston
Responded 1 week ago
Dear Stephanie A, Thank you for being our guest and for taking the time to leave your feedback. We are pleased to learn that you enjoyed your overall stay and that you were able to take advantage of our prime downtown Boston location. We do wish to apologize for any challenges you experienced. A manager would be glad to connect with you in regards to any concerns and we welcome you to please email us at boston@fairmont.com and reference this review. Thank you again for sharing your experience with us. Best regards, Vanessa Kuo Marketing Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Incredibly beautiful property , truly charming bar and restaurant most staff excellent, beautiful room minor issues -keycard entrance to stairwell frequently inoperative,doors on one of the elevator would not open on first floor, had to call twice for laundry pick up, requested wake up call did not occur on last night, occasional issue of some front desk employees being more concerned with administrative tasks than customer service these are all administrative issues which can and should be corrected
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Date of stay: March 2023Trip type: Traveled on business
Value
Service
Sleep Quality
Room Tip: room 115 window faced office building
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Vanessa Kuo, Marketing at Fairmont Copley Plaza, Boston
Responded 1 week ago
Dear Robert, Thank you for being our guest and for taking the time to leave your thoughtful feedback. If one of our managers hasn't already been in touch with you yet, they most certainly will soon. We look forward to connecting with you personally so that we may reestablish your trust in us and our hotel. Thank you, Robert. Best regards, Vanessa Kuo Marketing Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Had our honeymoon here it was amazing. Great place amazing staff!! The staff is super nice. We had valet service that was good because it was snowing and wet and we did not have to go out into the cold. Great experience all around
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Date of stay: March 2023Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Vanessa Kuo, Marketing at Fairmont Copley Plaza, Boston
Responded 1 week ago
Dear Q1341YPmikea, Thank you for taking the time to share your feedback. It was our honor to be part of your celebratory stay - congratulations! It puts a smile on our faces to know that you experienced service that sets Fairmont Copley Plaza apart from other hotels in Boston. It is always a pleasure to receive such a great review and we appreciate your 5 star feedback for our staff and service! Our guests are our top priority and our staff is always available to help make your visit a truly world-class experience. It was our pleasure to have you as our guest and we hope welcome you back in the future! Thank you again. Warm regards, Vanessa Kuo Marketing Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We had the best time staying at the Fairmont. The hotel’s location is perfect for exploring the city. Everything is within a 30 minute walk and there are some gorgeous restaurants around. Nikki behind the desk was so friendly and extremely helpful, a real asset to the hotel. There was nothing that was too much to ask. Sheryl, the hostess in the bar, was brilliant and incredibly welcoming. The room was clean and comfortable. It wasn’t too noisy in the room, just the usual traffic you’d find in any city hotel. The tea and coffee offered was replenished each day and delicious. We loved that the hotel offered take away cups and real mugs for the room. I can’t even describe how lovely the hotel is. The building is beautiful and well maintained. I can’t praise the hotel enough. We would 100% book to stay here again. The staff really made our trip that little bit more special.…
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Date of stay: March 2023Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Vanessa Kuo, Marketing at Fairmont Copley Plaza, Boston
Responded 1 week ago
Dear A354SClaurag, It puts a smile on our faces to know that you experienced service that sets Fairmont Copley Plaza apart from other hotels in Boston. It is always a pleasure to receive such a great review and we appreciate your 5 star feedback for our staff and service! Our guests are our top priority and our staff is always available to help make your visit a truly world-class experience. It was our pleasure to have you as our guest and we hope welcome you back in the future! Thank you again. Warm Regards, Vanessa Kuo Marketing Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We hosted a company wide offsite meeting and reception at the Fairmont at the end of January. From the beginning of the planning process to the completion of the event, the experience was absolutely lovely. Lauren and her team were very focused on the attention of all details and making sure the process and day of event went as seamless as possible. A huge thank you to Lauren, her team and Ramon, Julio, Betty and Ramel during the evening reception. Their warm hospitality was greatly appreciated. I look forward to hosting additional events there in the future.
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Date of stay: January 2023Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Vanessa Kuo, Marketing at Fairmont Copley Plaza, Boston
Responded 3 weeks ago
Dear caitlinwE822EM, It puts a smile on our faces to know that you experienced service that sets Fairmont Copley Plaza apart from other hotels in Boston. It is always a pleasure to receive such a great review and we appreciate your 5 star feedback for our staff and service! Thank you for all your kind words to our staff, and especially for Lauren, our talented Executive Meeting and Events Manager. Our guests are our top priority and our staff is always available to help make your visit a truly world-class experience. It was our pleasure to have you as our guest and we hope welcome you back in the future! Thank you again. Warm Regards, Vanessa Kuo Marketing Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I stayed at this hotel from Feb 14-17. I was on a business trip and booked the hotel via my employer's online booking tool. This is what happened at the hotel the night of Feb 16. At around 10 pm, after I was asleep, an announcement came over the speaker in the room. I didn’t know there was one. It was loud enough for the whole block to hear. It said that we were to wait for a alarm indicator after the message on whether to evacuate or not. Apparently there was some emergency though they didn't specify. The announcement was repeated two more times. 10 mins later the announcement said that the Boston Fire department has been called, and there we were to remain in the room. I was relieved in a way that this was a fire and not some nut job with a gun. By this time I am dressing up and collecting my valuables in case we have to evacuate in a hurry. Then after 30 mins or so during which I was sitting at the edge of the bed, they announced an “all clear”. I went to bed and it was a restless night. From then on the hotel has made no explanation and everyone is acting like nothing happened. I checked out this morning and the person behind the desk offered no concern or apology about what occurred. To top it it all she was showing attitude when I asked if she can email me the receipt. Completely wrecked my sleep. Checking online I see that this same hotel, Fairmont, had a fire on Feb 8. So, avoid this "luxury" hotel. It is not worth it.…
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Date of stay: February 2023Trip type: Traveled on business
Value
Rooms
Service
Room Tip: Don't come here
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Vanessa Kuo, Marketing at Fairmont Copley Plaza, Boston
Responded 1 week ago
Dear mnathan3024, Thank you for taking the time to share your feedback. We sincerely apologize for the disturbance caused due to the fire alarm on February 16. The alarm was triggered when one of our staff was power-washing our kitchen floor with hot water. The steam filled the room and accidentally set off the alarm. Please be assured that there was never a fire and we apologize that our announcements were not more clear. In regards to your mention regarding February 8, we did not have any fire at the hotel on that date either. Again, we hope that you will accept our apologies for the challenges you experienced. Should you like to speak with a manager at any point, we welcome you to please email us at boston@fairmont.com and reference this review. Thank you again for sharing your experience with us. Best regards, Vanessa Kuo Marketing Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
PRICE RANGE
$321 - $521 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
the fairmont copley plaza boston hotel boston, fairmont copley plaza boston, fairmont boston, boston fairmont
LOCATION
United StatesMassachusettsBostonBack Bay
NUMBER OF ROOMS
383
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Frequently Asked Questions about Fairmont Copley Plaza, Boston
Which popular attractions are close to Fairmont Copley Plaza, Boston?
Nearby attractions include Boston Public Library (0.09 miles), Back Bay (0.09 miles), and Newbury Street (0.2 miles).
What are some of the property amenities at Fairmont Copley Plaza, Boston?
Some of the more popular amenities offered include an on-site restaurant, a lounge, and a fitness center.
What food & drink options are available at Fairmont Copley Plaza, Boston?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Fairmont Copley Plaza, Boston?
Yes, paid public parking nearby and valet parking are available to guests.
What are some restaurants close to Fairmont Copley Plaza, Boston?
Conveniently located restaurants include Sorellina, Mistral, and The Friendly Toast.
Are there opportunities to exercise at Fairmont Copley Plaza, Boston?
Yes, guests have access to a fitness center during their stay.
Are any cleaning services offered at Fairmont Copley Plaza, Boston?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at Fairmont Copley Plaza, Boston?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does Fairmont Copley Plaza, Boston offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Fairmont Copley Plaza, Boston?
The staff speaks multiple languages, including English, Spanish, and French.
Are there any historical sites close to Fairmont Copley Plaza, Boston?
Many travelers enjoy visiting The Printing Office of Edes & Gill (1.6 miles), Old North Church & Historic Site (1.6 miles), and Granary Burying Ground (0.9 miles).