The Eliot Hotel
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370 Commonwealth Avenue, Boston, MA 02215
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About
#4 of 100 in Boston
Location
4.8
Cleanliness
4.6
Service
4.6
Value
4.1
Travelers' Choice
The Eliot Hotel is first choice for downtown Boston boutique hotels because of its historical presence offering a warm touch of Paris in Boston, Ma.
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Property amenities
Valet parking
Free High Speed Internet (WiFi)
Bar / lounge
Kids stay free
Pets Allowed ( Dog / Pet Friendly )
Taxi service
Business Center with Internet Access
Meeting rooms
Paid private parking on-site
Wifi
Restaurant
Breakfast available
Breakfast in the room
Complimentary Instant Coffee
24-hour security
Baggage storage
Concierge
Non-smoking hotel
Doorperson
First aid kit
Umbrella
24-hour check-in
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Ironing service
Shoeshine
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Room features
Allergy-free room
Bathrobes
Air conditioning
Desk
Coffee / tea maker
Cable / satellite TV
Sofa bed
Walk-in shower
Housekeeping
Room service
Safe
Telephone
Wardrobe / closet
Bottled water
Iron
Laptop safe
Private bathrooms
Wake-up service / alarm clock
Minibar
Flatscreen TV
On-demand movies
iPod docking station
Bath / shower
Complimentary toiletries
Hair dryer
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Room types
City view
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Charming
Quaint
Languages Spoken
English, French, Spanish, Chinese and 2 more
Location
Full view
100Great for walkers
Grade: 100 out of 100
83Restaurantswithin 0.3 miles
30Attractionswithin 0.3 miles
Contact
370 Commonwealth Avenue, Boston, MA 02215
Getting there
Hynes Convention CenterBoston T2 min
KenmoreBoston T8 min
Rental CarsSee rental cars from $28/day
1990Reviews30Q+A100Room tips
Reviews
Traveler rating
- 1,412
- 396
- 105
- 45
- 33
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Most Recent
Staying at the Eliot Hotel is like staying with old friends. From the welcome when you park your car to check in to every time you come and go, the staff is the friendliest you've ever met. Add to that a spacious room, comfortable beds, and a marble bathroom, all set in the best spot in Boston, and it's a total winner. Set on the corner of Commonwealth Avenue and Massachusetts Avenue, it's a nice walk to Fenway Park and around the corner from Newbury Street. There is nothing not to love about this place, and I never stay anywhere else.
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Date of stay: May 2022
Value
Location
Service
Helpful
This was our first stay here and it was such a treat. We felt like we were back in one of Europe’s boutique hotels. Beautiful hotel, delightful staff, and great location. I highly recommend this elegant gem!
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Date of stay: May 2022Trip type: Traveled
Helpful
We were supposed to stay next door at Harvard Club but there was a booking error. Eliot offered $400 off their “usual” rate of $700. Not inexpensive! When we entered the room, there was urine and pubic hair on the toilet seat. Also, apparently our “deal” meant staying in the worst room in the hotel. We could hear conversations and a sneeze as if they were in our room. Turns out we were connected to the elevator hallway so every time the elevator was used, we could easily hear the conversation, and the heavy elevator cables woke me out of a sound sleep throughout the night. My son slept on sofa bed that was literally lopsided. This could’ve been a great experience in a beautiful hotel but it ruined an otherwise beautiful trip.
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Date of stay: May 2022Trip type: Traveled
Helpful
Response from Joseph P, Guest Services / Front Office at The Eliot Hotel
Responded 3 days ago
I wish to thank this guest for taking the time to review her stay. It is certainly regrettable that this guest experienced so many disappointments that "ruined a great trip." The Eliot prides itself on the priority we place in cleanliness and for the awards we have received for housekeeping. This guest's experience was most definitely an extraordinary anomaly. The guest left the room to go to dinner right after checking in and informed our front desk of this issue. Housekeeping recleaned the room and ensured everything was in perfect condition for the guest's return. The guest did not reach out to us at any point thereafter. It is true that during a very busy evening when most hotels were full committed, the Eliot reached out to assist this guest by matching her rate at the Club next door where they also were fully committed and could not accommodate her. We felt fortunate to be able to offer her our last room so late in the evening. This particular room was located adjacent to an elevator, which for the vast majority of guests poses no issue. Prospective guests who are light sleepers or noise sensitive are encouraged to inform the hotel prior to arrival so that we can have the opportunity to select the best available room to meet expectations. Unfortunately, checking in so late in the day when the hotel was fully reserved did not allow us an opportunity to do so. I appreciate that "this could've been a great experience at a beautiful hotel," and hope this guest would consider providing the hotel with another opportunity to be our guest, in order to realize the type of experience we consistently strive to create. If so, I would invite this guest to contact me directly and I would be delighted to assist in any way possible. Joseph, AGM: email@eliothotel.com
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What a fabulous place! The location couldn't be better ... even had a dog park right across the street. And, every single staff member was spectacular. I was so sad to leave them at the end of my stay.
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Date of stay: May 2022
Rooms
Service
Sleep Quality
Helpful
Response from Joseph P, Guest Services / Front Office at The Eliot Hotel
Responded 1 week ago
I wish to thank this guest for taking the time to review her stay and for providing such a stellar rating! As a hotel dedicated to personalized service, our friendly and genuinely caring staff ensures that our guests are well attended to. It is gratifying to know we made such a favorable impression on this guest and our hope is to welcome her back again for another "best hotel experience in Boston!"
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Elegant and Immaculate suites. Gracious staff. Impeccable service. Attention to every detail including hand written notes and fresh baked cookies to welcome you to your suite. Boston charm at its best. We would choose The Eliot over any hotel in Boston, looking out at beautiful, quintessential Commonwealth Avenue and minutes from Newbury Street shops and galleries.
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Date of stay: May 2022Trip type: Traveled
Room Tip: Try Uni restaurant in the hotel!
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Helpful
Response from Joseph P, Guest Services / Front Office at The Eliot Hotel
Responded 1 week ago
I wish to thank this guest for taking the time to review her stay and for the wonderful rating! It really is the combination of our "elegant and immaculate suites," our "gracious service," and our enviable location on "beautiful, quintessential Commonwealth Avenue," in Boston's Back Bay district. I'm delighted this guest would "choose the Eliot over any hotel in Boston," and hope to have the pleasure of welcoming her back once again.
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+1
This is my favorite hotel, perfectly situated on the Commonwealth Mall, walking distance to the Commons, Newberry Street… The staff treat you like a dear friend and are so helpful and kind. The bedrooms are spacious with very comfortable beds, and it’s very quiet. The food from the restaurant or the Harvard Club is also excellent. This beautiful, sparkling clean jewel of a hotel even welcome dogs (and they seem genuinely delighted to have them)! If you do bring your pup, or even on your own, the pedestrian walking area down the mall to the commons is so lovely. I will never stay anywhere else in Boston!
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Date of stay: May 2022Trip type: Traveled
Helpful
Response from Joseph P, Guest Services / Front Office at The Eliot Hotel
Responded 2 weeks ago
I wish to thank this guest for taking the time to review her stay and for the generous rating! Our friendly and welcoming staff truly do "treat you like an old friend," and ensure our guests are well cared for. The Eliot is a pet friendly hotel and we recognize that pets are part of the family and sometimes must accompany them when travelling. The hotel's ideal location on park-like Commonwealth Avenue, in Boston's elegant Back Bay district, provides an ideal opportunity for walking, filled with beautiful architecture, shops and lots of people watching. I'm delighted this guest "will never stay anywhere else in Boston," and look forward to welcome her back once again.
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The Elliot Hotel a is European experience nestled on the best corner in Boston. The staff members are as quietly professional as they are friendly. The location is walking distance to the best shopping in Boston as well as many of the historical landmarks. Exceptionally clean and comfortable, yet with the feel of a historic mansion. It has been our families favorite Boston destination for over 25 years.
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Date of stay: April 2022
Value
Cleanliness
Service
Helpful
Response from Joseph P, Guest Services / Front Office at The Eliot Hotel
Responded 2 weeks ago
I wish to thank this guest for taking the time to review his stay and for the high rating. Being a member of our family of repeat guests for over 25 years is a true honor and something we don't take for granted. The Eliot's small size, enviable location on park-like Commonwealth Avenue, and our spacious designer suites that guests often say feels like they are staying in their own private apartment, makes returning to the Eliot feel like home. I'm delighted this guest finds his home with us to be the "Best Corner in Boston," and look forward to welcoming him back once again.
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The Eliot Hotel is the best hotel in Boston. I come here every year with my mom and it is always a pleasurable experience. The staff is so accommodating to all guests. I’ve always enjoyed my time here and will continue to stay at The Eliot over all hotels in Boston. A true gem!
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Date of stay: December 2021Trip type: Traveled
Room Tip: Valet is amazing
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Helpful
Response from Joseph P, Guest Services / Front Office at The Eliot Hotel
Responded 2 weeks ago
I wish to thank this guest for taking the time to review her stay and for the stellar rating. It is always an honor to welcome back members of our family of repeat guests, and truly gratifying to know our service and accommodations remain consistent and at such high levels. Our hotel is, indeed, a gem, as are our guests who call the Eliot home. I look forward to welcoming this guest back once again.
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The staff is wonderful. The rooms are decorated old-school style -- reminded me of my grandparents house in a good way. Beds are comfortable but the sofa bed was not. Our one bedroom suite was very roomy and it was great to have an extra sink. Staff is very helpful and friendly. Location is great -- near restaurants and convenient to the T Green Line (subway).
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Date of stay: April 2022
Value
Service
Sleep Quality
Helpful
Response from Joseph P, Guest Services / Front Office at The Eliot Hotel
Responded 2 weeks ago
I wish to thank this guest for taking the time to review his stay and for the wonderful rating. It really is a combination of our spacious and comfortable designer suites, our enviable location in Boston's elegant Back Bay district that is also super-convenient, and, of course, our genuinely caring and friendly staff, dedicated to personalized service, that together, help us create such exceptional guest stays. It would be my pleasure to welcome this guest back once again.
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Very Poor room. 1. Bed Mattresses were so old and saggy. 2. Shower doesn't fit an a normal size person Im only 180lbs 3. I had to use the mattress off the pull out bed on the floor. 4. I reached out to people at the desk and they had no good answers...as to what I could do. 5. The noise that comes out of the AC unit wakes you up from your sleep... 6. The building is in a convenient location for access to other ares
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Date of stay: April 2022Trip type: Traveled
Rooms
Cleanliness
Service
1 Helpful vote
Helpful
Response from Joseph P, Guest Services / Front Office at The Eliot Hotel
Responded 3 weeks ago
I wish to thank this guest for taking the time to review his stay but regret very much that his experience did not meet his expectations. I'm quite perplexed because the vast majority of our guests comment on the high quality of our beds and mattresses. Our mattresses are routinely replaced to ensure the highest quality sleep. And as a hotel that is dedicated to providing personalized service, any issue, concern or disappointment is provided the highest level of attention in order to provide a solution however we can. That this did not apparently happen is, indeed, disappointing. I invite this guest to contact me, Joseph, personally to discuss his stay in greater detail, as our objective is always to create exceptional stay experiences and to make things right when they diverge from expectations. Contact: email@eliothotel.com
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PRICE RANGE
$413 - $650 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
eliot suite hotel, eliot hotel boston
LOCATION
United StatesMassachusettsBostonSymphony / Back Bay / Fenway / Kenmore
NUMBER OF ROOMS
95
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Claim Your Listing Frequently Asked Questions about The Eliot Hotel
Which popular attractions are close to The Eliot Hotel?
Nearby attractions include The Mapparium (0.3 miles), Commonwealth Avenue Mall (0.3 miles), and Boylston Street (0.3 miles).
What are some of the property amenities at The Eliot Hotel?
Some of the more popular amenities offered include free wifi, an on-site restaurant, and a lounge.
Which room amenities are available at The Eliot Hotel?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at The Eliot Hotel?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at The Eliot Hotel?
Yes, paid private parking on-site, paid private parking nearby, and paid public parking nearby are available to guests.
What are some restaurants close to The Eliot Hotel?
Conveniently located restaurants include The Capital Grille, La Voile, and Boston Burger Company.
Are any cleaning services offered at The Eliot Hotel?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at The Eliot Hotel?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does The Eliot Hotel offer any business services?
Yes, guests have access to a business center and meeting rooms during their stay.
Which languages are spoken by the staff at The Eliot Hotel?
The staff speaks multiple languages, including English, Spanish, French, German, Chinese, and Portuguese.
Are there any historical sites close to The Eliot Hotel?
Many travelers enjoy visiting The Printing Office of Edes & Gill (2.1 miles), Old North Church & Historic Site (2.1 miles), and Longfellow House Washington's Headquarters National Historic Site (2.7 miles).