We spent a phenomenal weekend with our adult children to celebrate our wedding. The hotel was phenomenal. Rooms, service etc. But it was the people who worked there who made it an incredible experience. From the doormen to the bellman to the front desk to the reservations people to housekeeping….to a person they could not have been nicer, friendlier or more accommodating. We would go back in a heartbeat. The restaurant UNI catered our wedding and that was beyond expectation as well. They are very well know for their food, but again, it was the people who made it all special. The GM, Event specialist, and serving staff could not have been nicer or more wonderful. It makes you wonder how all of these amazing folks could work at one place. We love The Eliot. And let me say thank you again to all of those special people who made our celebration the best it could be. Thank you. In case I forgot, the rooms are beautiful and authentic, not cookie cutter or all the same. And the food at UNI….amazing doesn’t begin to describe the food.

I spent a single night here as a getaway gift from my husband. The doorman and front desk clerk were both very kind and helpful on arrival. I did notice a stale cigarette smell when I got to the 7th floor and into my room. I just assumed it was an old building and maybe this had previously been the smoking floor. The smell didn't last as I entered my room, it didn't bother me or my sinuses or anything, and I honestly thought very little of it. That night I dined in the restaurant; they creatively established the bottom floor rooms into semi-private dining areas as a way to socially distance customers for COVID19 precautions. The food was pricey but delicious, I recommend giving it a try, just go prepared to drop a pretty penny. The dining staff were kind and very professional. Everything went great, got to shop right there eon Newbury St., valet service was smooth, checked out with ease the next day. I am giving it a 4 star because I was charged $200 as a smoking penalty. I couldn't tell what the charge was so when my husband called they informed us that it was because I allegedly smoked in the room -I was pretty upset - I don't smoke at all. The person we spoke with on the phone basically laughed at us saying that no one else had used the room since a week before my arrival so it had to have been me. She said she would have the room inspector contact us but implied it was effectively a lost cause because they knew it was me. At this time I did not feel that the Eliot Staff was trying, in any way to help us sort this out. However, despite the discouraging phone call, the inspector apologized and they refunded the money to us promptly. I wish they had the tone "lets figure this out" and not "you know what you did", but I can't fault the entire hotel because one staff member was having a bad day. I do recommend staying here, I hope to take my family here in the future for a night in the city; just note, if you smell smoke, report it!

Our house was under construction so my family needed a place to stay. We decided to stay at the Eliot Hotel for one night. The experience was fantastic! We parked outside and the bellman was very friendly to us. We were greeted kindly by the front desk. The check-in process was very smooth and it was contactless. The room was very comfortable and clean. The housekeeper gave us extra towels and bathroom supplies and made the sofa bed. They gave us complementary masks which was very thoughtful of them. I highly recommend booking a room at this hotel as the location of the hotel is fantastic being near Newbury st and the Prudential Building there are many places to get take out or dine safely. The staff is what makes the hotel great, makes you feel like long time friends with them.