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Copley Square Hotel

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Traveler (46)
360
Panoramas (24)
Room & Suite (183)

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About

#104 of 180 hotels in Boston
Location
4.7
Cleanliness
4.3
Service
3.9
Value
3.6
GreenLeaders Silver level
The Copley Square Hotel is a historic landmark in Boston, built in 1891 on Huntington Avenue and Exeter Street. Our 164 newly renovated guest rooms offer a charming blend of old-world elegance and modern amenities, catering to modern travelers. Located just steps away from Copley Square, the Prudential Center, and the Hynes Convention Center, our hotel is ideal for both business and leisure travelers. Surrounding us are some of the city's best shopping, dining, and cultural attractions. Whether for a romantic getaway, family vacation, or business trip, experience the charm and sophistication of a bygone era with all the modern comforts at the Copley Square Hotel.
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Property amenities
Valet parking
Paid private parking nearby
Free High Speed Internet (WiFi)
Fitness Center with Gym / Workout Room
Taxi service
24-hour security
Baggage storage
24-hour front desk
Wifi
Non-smoking hotel
First aid kit
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Room features
Blackout curtains
Air conditioning
Desk
Housekeeping
Safe
Cable / satellite TV
Flatscreen TV
Walk-in shower
Telephone
Bottled water
Iron
Laptop safe
Bath / shower
Complimentary toiletries
Hair dryer
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Room types
City view
Non-smoking rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Classic
Centrally Located
Languages Spoken
English, French, Spanish, Arabic and 3 more
Traveler Insights
This summary was created by AI, based on 62 recent English reviews.
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The Copley Square Hotel has received mixed reviews from guests. Many travelers praised its blend of historic charm and modernity, cleanliness, and superb location. Some guests appreciated the comfortable beds and well-appointed rooms, however, others noted dissatisfaction with the lack of amenities, sterile atmosphere, and expensive parking. While service generally received positive remarks, there were instances of inattentive staff. Despite its close proximity to restaurants and sights, one guest highlighted issues with drug users in the area due to nearby renovations.
Location
Convenient
Atmosphere
Charming
Rooms
Varied
Value
Pricey
Cleanliness
Immaculate
Service
Inconsistent
Amenities
Limited
Location
Convenient
Most guests praised the hotel's location, describing it as superb, great, and perfect, with close proximity to restaurants, sightseeing spots, and public transportation. However, one guest mentioned encountering drugs users due to nearby renovations.
  • MomofThreeChapelHill
    MomofThreeChapelHill
    Aug 2023 1 contribution
    ...Copley Square is currently being renovated, and as a result any time we walked that way in the evening, we encountered multiple people under the influence of drugs so location wasn’t great either...
  • Lara D
    Lara D
    Aug 2023 4 contributions
    Perfect location for easy access to concerts at Fenway plus plenty to do walking around the Back Bay area...
  • Evan
    Evan
    Jul 2023 3 contributions
    The location is great, with all the amazing sites of Copley Square, and downtown and the Charles River each a walk away and all other areas easily accessible by public transportation...
  • Shawn K
    Shawn K
    Jul 2023 1 contribution
    ...Location in Back Bay is perfect for almost everything you want to do in Boston...
  • DBecks512
    DBecks512
    Jul 2023 4 contributions
    Great location, and a great value during a busy summer weekend in Boston...
  • Courtney R
    Courtney R
    Jul 2023 2 contributions
    ...Everyone was extremely nice and helpful, amazing location close to everything !...
  • Kelsey P
    Kelsey P
    Jun 2023 1 contribution
    ...All around our experience at the Copley Square Hotel was a 10 outta 10🍒The hotel was absolutely awesome, great location, and the recommendations from Andrew made our time in Boston even better!!!...
  • Caitlyn H
    Caitlyn H
    Jun 2023 1 contribution
    ...I was able to see walk to the North End and Fenway Park from this location...
  • smswed13
    smswed13
    Jun 2023 29 contributions
    The hotel’s Back Bay location gets 5 stars...
  • Diane
    Diane
    Apr 2023 5 contributions
    ...The location was good for everything we need such as tourist attractions, subway entrances, grocery store and more...
  • Granbybuck
    Granbybuck
    Mar 2023 97 contributions
    ...It was a wonderful stay at the Copley in a great, safe location would highly recommend this hotel...
  • Megan R
    Megan R
    Mar 2023 3 contributions
    ...It's in a location where it's easy to get to/from, either on foot or train or bus...
  • Maureen P
    Maureen P
    Mar 2023 4 contributions
    ...The room was comfortable and clean, and the hotel is in a fantastic location, walking distance to so many great restaurants and things to see and do...
  • katiebugggggggg
    katiebugggggggg
    Mar 2023 83 contributions
    ...The location of the hotel was also excellent...
  • April G
    April G
    Mar 2023 3 contributions
    ...I thought the location of the hotel was great...
  • E.T.C.
    E.T.C.
    Feb 2023 1 contribution
    ...Superb location, good beds, clean, safe, fun area... The pricey parking was expected due location, but I did not use the car in the whole time except to/from the airport...
  • Naim00
    Naim00
    Feb 2023 519 contributions
    ...The location is great, walking distance from Boylston st and Newbury street and Copley square...
  • Mister G
    Mister G
    Feb 2023 1 contribution
    The location is good to great depending on how you go to Boston and why you're there...
  • Simon M
    Simon M
    Feb 2023 2 contributions
    Great location, average rooms...
  • StephinMtl
    StephinMtl
    Dec 2022 25 contributions
    ...Chewing gum I could see the collie of it and texting and not minding I was there… The location was perfect...
  • Donna A
    Donna A
    Dec 2022
    The location of this hotel is extraordinary... so much to do nearby, including dining and access to transit...
  • Stacy W
    Stacy W
    Dec 2022 1 contribution
    ...The location was close to shopping, restaurants, and sightseeing...
  • Radu C
    Radu C
    Dec 2022 53 contributions
    ...It has a great location, close enough to busy streets and restaurants, but on a quiet block...
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Atmosphere
Charming
Many travelers appreciated the hotel's blend of historic charm and modern amenities, noting the comfortable, well-appointed rooms. However, some found the atmosphere sterile and unwelcoming.
  • Michael S
    Michael S
    Aug 2023 356 contributions
    ...Our room was large, the bed was comfortable and only the bathroom showed the hotel’s age - and we could hear the music from the adjoining room through the vents...
  • Lara D
    Lara D
    Aug 2023 4 contributions
    Perfect location for easy access to concerts at Fenway plus plenty to do walking around the Back Bay area. Rooms are smallish (as expected in oder building in a large city) but very comfortable, well appointed and perfect for what we needed...
  • DBecks512
    DBecks512
    Jul 2023 4 contributions
    ...Rooms were cozy and efficient, and the design and comfort of the rooms made our stay fun and memorable...
  • Shawn K
    Shawn K
    Jul 2023 1 contribution
    ...As it is an older hotel, it is a bit quirky but also charming...
  • Anthony W
    Anthony W
    May 2023 1 contribution
    ...The Copley Square Hotel has a lot of character and a cozy feeling...
  • Pixelpanderer
    Pixelpanderer
    May 2023 966 contributions
    ...The feel of the place was spruced up oldie... The room was neat and a step or two above spartan...
  • Eartha Kitty
    Eartha Kitty
    Apr 2023 22 contributions
    ...Conventional 2020s aloft-style aesthetic but not bad...
  • April G
    April G
    Mar 2023 3 contributions
    ...I was not thrilled with the overall look of the hotel and my room... However, I found it to be sparse, and it lacked modern features...
  • Granbybuck
    Granbybuck
    Mar 2023 97 contributions
    Stayed at the Copley Square Hotel for four days taking in a Bruce Springsteen concert...
  • Maureen P
    Maureen P
    Mar 2023 4 contributions
    The hotel had such historic charm, yet all the modern amenities that I needed...
  • katiebugggggggg
    katiebugggggggg
    Mar 2023 83 contributions
    ...My son and I came into town for the John Mayer concert and to see Boston...
  • Megan R
    Megan R
    Mar 2023 3 contributions
    ...Even though it's an old hotel, it's been updated with modern charm!...
  • Travel Pros
    Travel Pros
    Mar 2023 418 contributions
    ...The rooms are small but very well laid out...
  • Brandon B
    Brandon B
    Feb 2023 13 contributions
    ...Clearly a very old hotel that new management tried to fix, but the overall environment of this hotel feels very sterile and not welcoming...
  • Mister G
    Mister G
    Feb 2023 1 contribution
    ...The bed is very comfortable, the bathroom looks great, was very clean and the waterfall shower head was better than any that I have used before...
  • Giannoula L
    Giannoula L
    Jan 2023 2 contributions
    ...A flare of old European 1960's style blended with the fluffiest, softest and cleanest of sheets...
  • Daniel K
    Daniel K
    Jan 2023 4 contributions
    Loved the old turn of the (20th) century vibe...
  • Stacy W
    Stacy W
    Dec 2022 1 contribution
    ...King size bed, huge, beautiful bay window, and a walk-in closet. Crown molding and filigree around the ceiling light... Even the refrigerator looked older to fit with the esthetic...
  • StephinMtl
    StephinMtl
    Dec 2022 25 contributions
    ...Very clean, nice decor… But staff at check in not super friendly...
  • Roger M
    Roger M
    Nov 2022 9 contributions
    ...They did have a pole sticking in wall with hangers on...
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Rooms
Varied
Guests report varied experiences with rooms, highlighting issues with room size, cleanliness, lack of amenities, and noise. Some appreciated comfortable beds and well-appointed spaces.
  • Susana M
    Susana M
    Aug 2023 1 contribution
    ...I told them that the mites are so tiny that it is difficult to take a picture, so I asked them to come to my room to confirm what I was saying... He asked me to give him some minutes and he was going to go to my room to continue the conversation... I randomly talked to another guest, and she confirmed that she also found dust, and bugs in her room...
  • Michael S
    Michael S
    Aug 2023 356 contributions
    We spend a comfortable night at this old hotel, which has been renovated and modernized. Our room was large, the bed was comfortable and only the bathroom showed the hotel’s age - and we could hear the music from the adjoining room through the vents...
  • Lara D
    Lara D
    Aug 2023 4 contributions
    ...Rooms are smallish (as expected in oder building in a large city) but very comfortable, well appointed and perfect for what we needed...
  • Beth M
    Beth M
    Aug 2023 1 contribution
    ...We were in a corner view studio king room on the 5th floor and it was huge and did indeed have a view!...
  • MomofThreeChapelHill
    MomofThreeChapelHill
    Aug 2023 1 contribution
    ...No coffee in the room, no coffee in the building... The person who cleaned our room each day was very friendly...
  • Katie Palace
    Katie Palace
    Jul 2023 1 contribution
    ...She helped me find a better room and made sure that I had everything I needed. I had to book a last minute hotel as where I normally live is currently unsafe for me and she truely made me feel welcome...
  • smswed13
    smswed13
    Jun 2023 29 contributions
    ...(The only other drawers in the room were shallow ones in the night stands.)... The room wasn’t large, but it wasn’t tiny, either... Three electrical outlets were available for use in the room and an HDMI port in the desk lamp... I give the room 4 stars as a single guest, but it would be 3 stars for two people (due to the lack of luggage, drawer, and seating space for a second person)...
  • Shumei L
    Shumei L
    Jun 2023 1 contribution
    My husband and I stayed in the hotel for 3 nights. The room is so small, and the sound insulation is bad... Then I went to the front desk, but the duty lady said she called the room, nobody picked up the phone. "...
  • Diane
    Diane
    Apr 2023 5 contributions
    ...The room was comfortable and had refrigerator that actually had a small freezer too... All worked above and beyond to solve problems that came up and make our stay enjoyable... Only thing that could have been better is a clock in the room and perhaps a chair All the rooms have a desk chair but not all have a chair to sit in to relax...
  • Travel Pros
    Travel Pros
    Mar 2023 418 contributions
    I stayed at the Copley Square Hotel for a conference being held across the street at another hotel... The rooms are small but very well laid out... I did notice common vents in the bathroom so you can hear the connected room through the vent... I found this rather expensive even with Boston prices...
  • April G
    April G
    Mar 2023 3 contributions
    ...I didn't have the option to choose my lodgings, so I think that is very important to note before I dive into my review... I was not thrilled with the overall look of the hotel and my room... I don't see why the hospitality staff didn't report this issue because you couldn't miss it, and I really didn't have time to do so myself, and I didn't want to be bothered with maintenance people in my room or having to switch rooms...
  • Adrienne L
    Adrienne L
    Mar 2023 1 contribution
    ...The sweet housekeeper tidied up my room while I was out whenever possible and even rushed clothes I left in the closet down to the desk before I jumped in my Uber to leave for the airport. (Remember, always generously tip the housekeeper in your room when you leave... I was bummed that I didn’t get in to my conference hotel when I booked a room, but felt like I won in the end... No, the rooms aren’t massive, but that’s not why you should stay at a property like this...
  • Brandon B
    Brandon B
    Feb 2023 13 contributions
    ...I stayed at this hotel for the first time this week, front desk staff very distant, bad attitudes, no information provided on where to go our find room. The Hotel Room had no phone inside of the room, no clock, rusted sink, shower with painful water pressure, and elevator that would only go up, not go down to main lobby...
  • Anthony P
    Anthony P
    Feb 2023 3 contributions
    ...I originally had a room booked on the second floor and when I requested a higher floor she was able to quickly accommodate me...
  • Mister G
    Mister G
    Feb 2023 1 contribution
    ...The rooms look good in the hotel photos online but even better in person... I didn't use the Television but it is a good size and there if you want spend time in a hotel room watching TV... My room was a bit small but not claustrophobic and I don't normally invite a half dozen people to my hotel room for a dinner party so it was fine...
  • Naim00
    Naim00
    Feb 2023 519 contributions
    ...The rooms are tiny; this time they assigned me it seems an accessible room...
  • Roger M
    Roger M
    Nov 2022 9 contributions
    Hotel was lovely and clean as was our room. However, we had an assisted room which had a bath not a wet room, as such not suitable for wheelchairs... They were however provided in a room off the lobby which looked like a work canteen... This not being disabled friendly due to having to go up and down from room...
  • Getaway54443372221
    Getaway54443372221
    Oct 2022
    ...Our small room on the 7th floor came with no luggage racks, two chairs that were so uncomfortable we had to sit on the bed to read, one small towel rack for hand towels, none (and no hooks) for bath towels, no phone in room (how do you call the desk?...
  • Patrick H
    Patrick H
    Oct 2022 1 contribution
    The room smelled very strongly of mildew...
  • DaVinciDuo
    DaVinciDuo
    Sep 2022 127 contributions
    ...Room was very small, with nowhere to hang anything, no coffee making facility but did have decent fridge, bathroom nice but shower water not hot enough. Hotel felt like a lay-over hotel, would not want to stay longer in the room we had - downstairs next to entrance...
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Value
Pricey
Travelers frequently commented on the expensive parking and lack of amenities despite the high room rates, though some found the rates reasonable for Boston.
  • MomofThreeChapelHill
    MomofThreeChapelHill
    Aug 2023 1 contribution
    ...No coffee in the room, no coffee in the building. No option to even purchase bottled water or coffee...
  • Beth M
    Beth M
    Aug 2023 1 contribution
    ...We would recommend this hotel to our friends and this would be our first choice for our next trip to Boston!...
  • Michael S
    Michael S
    Aug 2023 356 contributions
    ...It is conveniently located and at reasonable rate for Boston...
  • cristoph2010
    cristoph2010
    Aug 2023 1109 contributions
    ...The single room is good enough and clean...
  • DBecks512
    DBecks512
    Jul 2023 4 contributions
    Great location, and a great value during a busy summer weekend in Boston...
  • Abigail Z
    Abigail Z
    May 2023 2 contributions
    ...Alas, the room was probably the most un-delightful hotel room of my life... I love the kids at the front, but deeply hope never to stay in this hotel again...
  • Pixelpanderer
    Pixelpanderer
    May 2023 966 contributions
    ...Very neat and clean with modern elevators and some wrought iron stairwells...
  • April G
    April G
    Mar 2023 3 contributions
    ...There is a lot of shopping nearby, but it was VERY high-end, so unless you are rich/wealthy, this isn't really a selling point for you (or me, lol). I was not thrilled with the overall look of the hotel and my room... I get the hotel is supposed to be historic, but your guests are modern, and we need AMPLE plugs!...
  • Travel Pros
    Travel Pros
    Mar 2023 418 contributions
    ...The rooms are small but very well laid out... I found this rather expensive even with Boston prices...
  • Naim00
    Naim00
    Feb 2023 519 contributions
    ...Parking is free on the streets on Sunday but is painful and super expensive any other time of the week; so avoid driving... I will stay again there if the price is right, but the hot water issue is unacceptable...
  • E.T.C.
    E.T.C.
    Feb 2023 1 contribution
    ...Choose between a “T” station that is a block away or valet parking at $59 per day at the hotel. The pricey parking was expected due location, but I did not use the car in the whole time except to/from the airport...
  • GregCJr
    GregCJr
    Jan 2023 29 contributions
    ...No food or drink options in the hotel and valet parking is very expensive (on the weekend, free on-street parking can be found on West Newton St a few blocks away, but watch the signs!)... Check out is 11 am but a few minutes grace would have been appreciated...
  • travelgirl3781
    travelgirl3781
    Jan 2023 85 contributions
    ...The bad: only parking options are an expensive parking garage across the street or even more expensive valet at the hotel, there is no restaurant or food of any kind at the hotel, the staff is unkempt, the staff uniform is a sloppy t-shirt, the uniform reflects the attitude... I would never go back and I’m not picky...
  • Dan C
    Dan C
    Jan 2023 1 contribution
    Gave our keys to front desk at 11:30pm for valet service and were charge $59...
  • Daniel K
    Daniel K
    Jan 2023 4 contributions
    ...Easy 15- 20 min walk to Fenway...
  • Caroline P
    Caroline P
    Nov 2022 1 contribution
    ...They offer really reasonable rates check their website...
  • rockland_traveler
    rockland_traveler
    Oct 2022 91 contributions
    ...Picked this because the price was cheaper than other hotels in the area with similar reviews... The worst part was paying so much for the parking, but that's staying at a hotel in any city...
  • Patrick H
    Patrick H
    Oct 2022 1 contribution
    ...Poor Wi-Fi, no amenities (ie coffee, breakfast, workout facility, pool) for nearly 400 dollars per night...
  • Sandra S
    Sandra S
    Sep 2022 5 contributions
    ...Valet parking but you have to go to a garage across the street for personal parking at $45/day...
  • DaVinciDuo
    DaVinciDuo
    Sep 2022 127 contributions
    ...Hotel felt like a lay-over hotel, would not want to stay longer in the room we had - downstairs next to entrance...
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Cleanliness
Immaculate
Travelers frequently commend the hotel's cleanliness, with many appreciating the well-kept rooms and spotless bathrooms. Housekeeping is also often praised for their diligent service.
  • MomofThreeChapelHill
    MomofThreeChapelHill
    Aug 2023 1 contribution
    ...No coffee in the room, no coffee in the building... The person who cleaned our room each day was very friendly...
  • Lara D
    Lara D
    Aug 2023 4 contributions
    ...Everything was very clean; staff friendly and helpful...
  • Evan
    Evan
    Jul 2023 3 contributions
    ...The remodeled hotel was very clean and had cool a Boston décor...
  • John A
    John A
    Jun 2023 1 contribution
    The room was clean, quiet and comfy!...
  • Pixelpanderer
    Pixelpanderer
    May 2023 966 contributions
    ...The feel of the place was spruced up oldie. Very neat and clean with modern elevators and some wrought iron stairwells... The room was neat and a step or two above spartan... The WIFI was good; towels, beds were excellent...
  • April G
    April G
    Mar 2023 3 contributions
    ...The bathroom lacked such items as a soap dish for the bar of soap...
  • Maureen P
    Maureen P
    Mar 2023 4 contributions
    ...The room was comfortable and clean, and the hotel is in a fantastic location, walking distance to so many great restaurants and things to see and do. This was the quietest hotel I have ever stayed in!...
  • Travel Pros
    Travel Pros
    Mar 2023 418 contributions
    ...The hotel, I was told was the 2nd oldest hotel in the city, was very clean and well taken care of. The rooms are small but very well laid out...
  • katiebugggggggg
    katiebugggggggg
    Mar 2023 83 contributions
    ...The room was spotless, the bed comfort couldn’t be beat, and the staff were awesome...
  • Granbybuck
    Granbybuck
    Mar 2023 97 contributions
    ...Hotel was immaculate and refurbished to a high standard... Will definitely stay here when visiting Boston again...
  • Mister G
    Mister G
    Feb 2023 1 contribution
    ...The bed is very comfortable, the bathroom looks great, was very clean and the waterfall shower head was better than any that I have used before... The fridge was quiet and worked well keeping my water and juice very cold... The two elevators worked as they should, the bathroom was spotless, the water was hot and there was plenty of water pressure in the shower... There is a place to hang clothes and more hangers than I would ever need...
  • E.T.C.
    E.T.C.
    Feb 2023 1 contribution
    ...Superb location, good beds, clean, safe, fun area...
  • Giannoula L
    Giannoula L
    Jan 2023 2 contributions
    ...A flare of old European 1960's style blended with the fluffiest, softest and cleanest of sheets...
  • GregCJr
    GregCJr
    Jan 2023 29 contributions
    ...Hotel is clean and well kept for such an old building... I did get a knock on my door on check out day at 10:59 am telling me I was holding up the housekeeping staff, which I found a bit much...
  • travelgirl3781
    travelgirl3781
    Jan 2023 85 contributions
    NOT 4 stars, the good: the room was clean and updated, close proximity to Copley Mall is nice... You have to put everything you use on the shower floor...
  • StephinMtl
    StephinMtl
    Dec 2022 25 contributions
    ...Very clean, nice decor… But staff at check in not super friendly...
  • Donna A
    Donna A
    Dec 2022
    ...Everything was clean and we slept so soundly!!!...
  • Caroline P
    Caroline P
    Nov 2022 1 contribution
    ...The rooms are newly renovated and really clean...
  • Roger M
    Roger M
    Nov 2022 9 contributions
    Hotel was lovely and clean as was our room...
  • Sandra S
    Sandra S
    Sep 2022 5 contributions
    Room very clean and updated bathroom but room very small, bed pushed against wall so only able to access from one side... Not a good experience but it was quite clean and sheets were very comfortable...
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Service
Inconsistent
Service at the hotel is largely appreciated as friendly and helpful, although some guests reported experiences with inattentive and unprofessional staff.
  • Beth M
    Beth M
    Aug 2023 1 contribution
    ...The bathroom was small, but well designed and the shower had plenty of water pressure. The front desk staff was friendly and gave us great recommendations on dining and even marked up a map to help us figure which subway to take to one of our destinations...
  • cristoph2010
    cristoph2010
    Aug 2023 1109 contributions
    ...Love the coffee machine in the kitchen... However, you can drop off your luggage and explore if you arrive early... The receptionists are knowledgeable, helpful, and friendly...
  • Evan
    Evan
    Jul 2023 3 contributions
    ...We really appreciated the guest kitchen with free coffee machine (which also had hot water) and microwaves. Along with the in room fridges -- it was easy to have a good breakfast any some snacks later in the day in our room...
  • Shawn K
    Shawn K
    Jul 2023 1 contribution
    ...Especially night manager Joanna... Pru and Copley are right there, Star Market and CVS close by for supplies... Easy walking to at least three T stops... There is a kitchenette with an automatic coffee maker (not the worst coffee I've ever had), microwave, and vending machine...
  • Katie Palace
    Katie Palace
    Jul 2023 1 contribution
    ...She was so understanding and extremely helpful when I was going through a very hard time. She helped me find a better room and made sure that I had everything I needed... I had to book a last minute hotel as where I normally live is currently unsafe for me and she truely made me feel welcome... She went above and beyond to help me, plus was completely correct about the beds being like clouds...
  • smswed13
    smswed13
    Jun 2023 29 contributions
    The hotel’s Back Bay location gets 5 stars... I didn’t interact much with the front desk staff, but everyone was friendly and helpful when I did have questions...
  • Anthony W
    Anthony W
    May 2023 1 contribution
    We had the best experience at the Copley Square Hotel... Ben will always greet you with a smile... Him and Trinity were also awesome with helping us navigate Boston as far as giving us recommendations on where to eat/drink and places that we needed to visit...
  • Eartha Kitty
    Eartha Kitty
    Apr 2023 22 contributions
    ...No in-room coffee though bottles of water, which is appreciated. “Guest kitchen” with 24/7 coffee (Folgers!)... Front desk manager very friendly and welcoming but most of the desk and door staff seem untrained in hospitality—at best diffident and at worst hostile...
  • Diane
    Diane
    Apr 2023 5 contributions
    We really enjoyed our week stay at the Copley Square Hotel... The room was comfortable and had refrigerator that actually had a small freezer too... There was a group area with coffee, tea, microwaves and an eatting area... Every one was pleasant and extremely helpful... A special shot out to Deanna, Jordan, Tyler, and Trinity... All worked above and beyond to solve problems that came up and make our stay enjoyable...
  • Travel Pros
    Travel Pros
    Mar 2023 418 contributions
    ...The hotel, I was told was the 2nd oldest hotel in the city, was very clean and well taken care of... They have 2 elevators, One has a very small entrance door, they do have stairs to walk up as well... The staff was not very engaging and the front desk would seldom acknowledge a guest as they walked by... They do have valet parking and easy access to the Metro Stations...
  • Granbybuck
    Granbybuck
    Mar 2023 97 contributions
    ...We travelled by train from New York getting off at the Back Bay station which is a five minute walk from the hotel... Hotel was immaculate and refurbished to a high standard... Rooms and beds very comfortable and the staff courteous and helpful... There is a morning room on the ground floor where coffee is available for free, there is also a bar adjacent to the hotel foyer although we never frequented it... It was a wonderful stay at the Copley in a great, safe location would highly recommend this hotel... Will definitely stay here when visiting Boston again...
  • April G
    April G
    Mar 2023 3 contributions
    ...I don't see why the hospitality staff didn't report this issue because you couldn't miss it, and I really didn't have time to do so myself, and I didn't want to be bothered with maintenance people in my room or having to switch rooms...
  • Kim H
    Kim H
    Mar 2023 3 contributions
    ...The customer service was exceptional and I loved all the historic touches and original features around the building. Hue (the restaurant bar) was also really nice...
  • Naim00
    Naim00
    Feb 2023 519 contributions
    ...Parking is free on the streets on Sunday but is painful and super expensive any other time of the week; so avoid driving. The staff is not very friendly and I agree with the previous reviewer that the AA lady is not helpful at all... The rooms are tiny; this time they assigned me it seems an accessible room... I spent 10 minutes trying to get hot water (which is a waste of water and time) and still the best I could get was a lukewarm water to shower with, it was a disaster and I was almost late for my meetings...
  • Anthony P
    Anthony P
    Feb 2023 3 contributions
    The woman at the front desk (Dina) was so polite! I originally had a room booked on the second floor and when I requested a higher floor she was able to quickly accommodate me... The kitchen ran out of coffee creamer at 3am (I work late) and she nicely went and grabbed some for me...
  • Mister G
    Mister G
    Feb 2023 1 contribution
    ...If you take Amtrak it is a very short walk to the hotel from the Back Bay station and walking distance to public transportation as well as to ten colleges... The bed is very comfortable, the bathroom looks great, was very clean and the waterfall shower head was better than any that I have used before... The fridge was quiet and worked well keeping my water and juice very cold... The staff is great and Peter Hewes, the operations manager, actually cares that your stay is better than good... The staff at the desk were friendly and courteous... The two elevators worked as they should, the bathroom was spotless, the water was hot and there was plenty of water pressure in the shower... There is a place to hang clothes and more hangers than I would ever need...
  • E.T.C.
    E.T.C.
    Feb 2023 1 contribution
    ...You do not need to rent a car if your plan is to stay in Boston/Cambridge. Choose between a “T” station that is a block away or valet parking at $59 per day at the hotel...
  • travelgirl3781
    travelgirl3781
    Jan 2023 85 contributions
    ...There is clearly no customer service training of any of the staff... The young valet drivers smelled very strongly of marijuana, as they drive your car to parts unknown... There is a n extremely minimal community kitchen which has nothing in it, where you can make a coffee or warm up leftovers...
  • Dan C
    Dan C
    Jan 2023 1 contribution
    Gave our keys to front desk at 11:30pm for valet service and were charge $59... Hotel will only reimburse 1 of the tickets with no reason given... Had to reach out to management days after the event when we were told they would contact us...
  • Jamie A
    Jamie A
    Sep 2022 1 contribution
    ...The hotel staff was super nice and helpful. Our plane arrived at 8 am so we knew it was too early to check in... The staff kindly took our luggage and stored it for us... We had a small issue with our hvac making a noise and as soon as we told the staff not even 10 mins someone was up to fix it... We could not have asked for a better hotel...
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Amenities
Limited
Guests appreciated the comfortable beds and modern updates, but were dissatisfied with the lack of in-room amenities like phones, clocks, coffee, and sufficient towel racks.
  • Michael S
    Michael S
    Aug 2023 356 contributions
    We spend a comfortable night at this old hotel, which has been renovated and modernized. Our room was large, the bed was comfortable and only the bathroom showed the hotel’s age - and we could hear the music from the adjoining room through the vents... It is conveniently located and at reasonable rate for Boston...
  • Beth M
    Beth M
    Aug 2023 1 contribution
    ...We were in a corner view studio king room on the 5th floor and it was huge and did indeed have a view!... The bathroom was small, but well designed and the shower had plenty of water pressure... The front desk staff was friendly and gave us great recommendations on dining and even marked up a map to help us figure which subway to take to one of our destinations... We would recommend this hotel to our friends and this would be our first choice for our next trip to Boston!...
  • Lara D
    Lara D
    Aug 2023 4 contributions
    Perfect location for easy access to concerts at Fenway plus plenty to do walking around the Back Bay area. Rooms are smallish (as expected in oder building in a large city) but very comfortable, well appointed and perfect for what we needed... Everything was very clean; staff friendly and helpful...
  • MomofThreeChapelHill
    MomofThreeChapelHill
    Aug 2023 1 contribution
    ...The biggest issue with the hotel is the lack of access to water or coffee... No coffee in the room, no coffee in the building... The person who cleaned our room each day was very friendly...
  • cristoph2010
    cristoph2010
    Aug 2023 1109 contributions
    ...The single room is good enough and clean. Love the coffee machine in the kitchen... However, you can drop off your luggage and explore if you arrive early... The receptionists are knowledgeable, helpful, and friendly...
  • Evan
    Evan
    Jul 2023 3 contributions
    The location is great, with all the amazing sites of Copley Square, and downtown and the Charles River each a walk away and all other areas easily accessible by public transportation. The remodeled hotel was very clean and had cool a Boston décor... We really appreciated the guest kitchen with free coffee machine (which also had hot water) and microwaves... Along with the in room fridges -- it was easy to have a good breakfast any some snacks later in the day in our room...
  • Shawn K
    Shawn K
    Jul 2023 1 contribution
    ...As it is an older hotel, it is a bit quirky but also charming. Location in Back Bay is perfect for almost everything you want to do in Boston... Pru and Copley are right there, Star Market and CVS close by for supplies... Easy walking to at least three T stops... There is a kitchenette with an automatic coffee maker (not the worst coffee I've ever had), microwave, and vending machine...
  • DBecks512
    DBecks512
    Jul 2023 4 contributions
    ...Great location, and a great value during a busy summer weekend in Boston. The service and hospitality is top-notch, among the best we’ve ever experienced in all our years of travel... Helped us with our luggage numerous times... Rooms were cozy and efficient, and the design and comfort of the rooms made our stay fun and memorable... Would definitely stay at the Copley Square Hotel again!...
  • smswed13
    smswed13
    Jun 2023 29 contributions
    ...The hotel’s Back Bay location gets 5 stars. Near lots of restaurants, walking distance to several interesting sights, a couple of blocks from T stations (subway/metro) on two different lines, one of which is co-located with an Amtrak station, which is convenient if you’re traveling by train... One queen bed (very comfortable) with a night stand on each side, a small table with a desk chair, a countertop below the TV and above a small fridge on one side and a shelf, a safe, and a drawer for clothes on the other... The hotel doesn’t serve breakfast, but one block away is the entrance to a large supermarket, where I bought food to keep in the fridge... Three electrical outlets were available for use in the room and an HDMI port in the desk lamp... I had no trouble charging my devices, but I was glad I had a long cable for use with the outlets, which were low on the wall, just above the baseboard... The bathroom was a decent size, with a tub/shower and enough counter space around the sink for all of my items... There are three steps to get into the hotel lobby, if that’s an issue for you, but there is a chair lift...
  • Anthony W
    Anthony W
    May 2023 1 contribution
    We had the best experience at the Copley Square Hotel... Him and Trinity were also awesome with helping us navigate Boston as far as giving us recommendations on where to eat/drink and places that we needed to visit... Another great thing about this hotel is that it is right next to a full grocery store... The Copley Square Hotel has a lot of character and a cozy feeling... When we go back to Boston we will definitely be staying there again!...
  • Diane
    Diane
    Apr 2023 5 contributions
    We really enjoyed our week stay at the Copley Square Hotel. The location was good for everything we need such as tourist attractions, subway entrances, grocery store and more... The room was comfortable and had refrigerator that actually had a small freezer too... There was a group area with coffee, tea, microwaves and an eatting area... Every one was pleasant and extremely helpful... All worked above and beyond to solve problems that came up and make our stay enjoyable... Only thing that could have been better is a clock in the room and perhaps a chair All the rooms have a desk chair but not all have a chair to sit in to relax...
  • Travel Pros
    Travel Pros
    Mar 2023 418 contributions
    ...The hotel is located in the heart of the Back Bay Area with an easy walk (It surprised me how easy crossing the busy streets was to do), to restaurants, attractions and tours. The hotel, I was told was the 2nd oldest hotel in the city, was very clean and well taken care of... The rooms are small but very well laid out... They have 2 elevators, One has a very small entrance door, they do have stairs to walk up as well... They do have valet parking and easy access to the Metro Stations...
  • Granbybuck
    Granbybuck
    Mar 2023 97 contributions
    Stayed at the Copley Square Hotel for four days taking in a Bruce Springsteen concert... The hotel is just off Boylston Street with plenty of restaurants and bars and a couple of minutes from the subway into town... Hotel was immaculate and refurbished to a high standard... Rooms and beds very comfortable and the staff courteous and helpful... There is a morning room on the ground floor where coffee is available for free, there is also a bar adjacent to the hotel foyer although we never frequented it... It was a wonderful stay at the Copley in a great, safe location would highly recommend this hotel... Will definitely stay here when visiting Boston again...
  • April G
    April G
    Mar 2023 3 contributions
    ...I was able to walk to many restaurants... The bathroom lacked such items as a soap dish for the bar of soap... I get the hotel is supposed to be historic, but your guests are modern, and we need AMPLE plugs!...
  • katiebugggggggg
    katiebugggggggg
    Mar 2023 83 contributions
    ...The room was spotless, the bed comfort couldn’t be beat, and the staff were awesome. The two ladies working the desk when I came in were nice enough to let me check in early and I can’t thank them enough...
  • Brandon B
    Brandon B
    Feb 2023 13 contributions
    ...The Hotel Room had no phone inside of the room, no clock, rusted sink, shower with painful water pressure, and elevator that would only go up, not go down to main lobby...
  • Mister G
    Mister G
    Feb 2023 1 contribution
    ...If you take Amtrak it is a very short walk to the hotel from the Back Bay station and walking distance to public transportation as well as to ten colleges... The bed is very comfortable, the bathroom looks great, was very clean and the waterfall shower head was better than any that I have used before... I didn't use the Television but it is a good size and there if you want spend time in a hotel room watching TV... The fridge was quiet and worked well keeping my water and juice very cold... The staff is great and Peter Hewes, the operations manager, actually cares that your stay is better than good... The staff at the desk were friendly and courteous... The two elevators worked as they should, the bathroom was spotless, the water was hot and there was plenty of water pressure in the shower... Maybe the guest who had trouble with the shower didn't understand how the control works... There is a place to hang clothes and more hangers than I would ever need...
  • E.T.C.
    E.T.C.
    Feb 2023 1 contribution
    ...Superb location, good beds, clean, safe, fun area. You do not need to rent a car if your plan is to stay in Boston/Cambridge... Choose between a “T” station that is a block away or valet parking at $59 per day at the hotel...
  • Stacy W
    Stacy W
    Dec 2022 1 contribution
    ...King size bed, huge, beautiful bay window, and a walk-in closet. Crown molding and filigree around the ceiling light... Comfortable bed with huge pillows... The location was close to shopping, restaurants, and sightseeing... Close to Beacon Hill area also...
  • Getaway54443372221
    Getaway54443372221
    Oct 2022
    ...Our small room on the 7th floor came with no luggage racks, two chairs that were so uncomfortable we had to sit on the bed to read, one small towel rack for hand towels, none (and no hooks) for bath towels, no phone in room (how do you call the desk?... Many better and newer hotels nearby...
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Tyler C wrote a review Today
4 contributions
This is the second time since August 2023 that we have stayed at Copley Square. This is great place. We had a great place in great location. Would recommend Copley Square to anyone. It is close to subway but still quaint and historical.
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Date of stay: December 2023
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Trip type: Traveled with family
Room Tip: Easy access to the Green line and train station at Back Bay.
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Joan W wrote a review Today
1 contribution
We enjoyed our quiet, comfortable room on the 7th floor. Staff was very friendly. Location can not be beat and super close to the drop off/pick up point for using Logan Express to get to and from the airport. Will stay here again in the future.
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Date of stay: December 2023
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Trip type: Traveled with family
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JZ16 wrote a review Dec 3
New York City, New York370 contributions
The plus —Location is great. The staff are helpful. The minus- Rooms are small, and very different. Some are downright tiny. I was traveling with a small group of friends and someone else chose this hotel. No proper lobby, no restaurant for breakfast ( although if the restaurant is open drinks were good!). There is a kitchen room with free coffee/tea/capaccino, microwaves and vending machines. My room had no closet -just a protruding bar with hangers but it did have a refrigerator and small freezer ( a first!). There was a trendy barn door to the bathroom that was installed backward ( very hard to open/close.) it’s a cash free hotel, so if you want to leave a tip for housekeeping make sure you have small bills on you before exiting the room. My guess is this is marketed as a hip hotel but for this mature woman with so many other hotels to choose from it’s unlikely I will return anytime soon.
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Date of stay: December 2023Trip type: Traveled with friends
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Riley M wrote a review Nov 2023
New York City, New York1 contribution
Very disappointing experience staying here over the weekend. Booked accidentally on my Anniversary, upon checking in late at night, I was so grateful to be told by the front desk they saw it was my anniversary in my notes and they had upgraded our room to a King suite. What a great start to the weekend! Nevermind, after you leave the lobby this hotel shows it's age and is very dingey and creepy. Certainly hasn't been updated in the 20 years since I lived in Boston. My better half was so grossed out we checked out the next morning, when I told the front desk how disappointed I was, they simply told me they could reduce the payment for the night we weren't going to be staying there. No offer to fix anything or change my room or try to make it right. We spent the first half of our weekend getting resettled in a Marriott down the street. This hotel used to be nice, 20 years ago. My guess is that's the last time they updated anything. I won't be back, for business or pleasure.
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Date of stay: November 2023
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Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
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Jordan J wrote a review Nov 2023
2 contributions
Wonderful place. Great location and incredible service. It's really close to food and bars, and had nice, clean rooms. Izzy at the front desk was super helpful, and a real professional! These guys are great.
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Date of stay: November 2023Trip type: Traveled on business
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Anne R wrote a review Nov 2023
7 contributions
The room was clean spacious but lacking in storage. There was a wardrobe, desk and full size fridge but it would have been useful to have some drawers and some shelving of some sort in the bathroom. Having to put on make up using the sink to hold my things wasn’t the most convenient. The hotel staff were friendly and helpful and there is coffee supplied in the guest kitchen on the ground floor. The ‘gym’ is just 2 exercise machines and some weights which is probably adequate. Despite my niggles above, the hotel is in a great situation - just a few yards from the Prudential Centre shopping mall and just a few minutes walk from the T station for getting about. (I’d recommend getting a Charlie Card for the T if you are staying more than 3/4 days as it’s definitely value for money)!
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Date of stay: October 2023
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Trip type: Traveled as a couple
Room Tip: No restaurant for breakfast - only brunch and dinner but plenty of places around the area
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Gianluca F wrote a review Oct 2023
2 contributions
A very good experience. The position of the hotel is very strategic and central offering easy transfer options to the center of the city. The staff was very kindly in satisfying each request submitted. Valuable also the breakfast room. Comfortable and beautiful the room.
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Date of stay: October 2023
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Trip type: Traveled with family
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Amar S wrote a review Oct 2023
East Brunswick, New Jersey1 contribution
I recently stayed there and it wasn't worth the $500/ night I paid. The first night I checked in I complained that more than half of the cable channels weren't working, including all ESPN channels, CNBC, TNT, etc. An engineer was sent up and was told many others had this issue and they would look to resolve the next day. Next day I return in the evening, is still not working and I go down to the front desk and say if I'm paying $500/ night I'd expect basic cable channels to be working. Engineer came again and said oh they didn't fix it? I offered to change rooms but they said they were full. I went online and they hey availability. I wasn't happy and they said the day manager would call me the next day. He never called. The third night I get back and it's still not working. I tell front desk again and they come to the room to try and fix but it doesn't. Turns out that it is a more common problem. They charge you $500/night and don't think it's necessary to get this resolved or offer anything for the inconvenience. In fact, the manager didn't even bother to call. I'd rather stay at a less expensive hotel, who probably will have all their tv channels working and if it didn't would probably feel like they could offer something for the inconvenience. They knew it was a problem, for several days and didn't do anything to resolve. They don't seem to care about the guest experience. I come to Boston monthly and won't be staying here again. If you're paying $500/ night and stay several nights you should expect more and the hotel should do better to resolve a basic issue.
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Date of stay: October 2023
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Trip type: Traveled on business
Room Tip: The housekeeping staff was great.
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Dreamer662960 wrote a review Oct 2023
1 contribution
Just visited Boston with another couple . We went through the hotel for our reservation ( which they claim gives better rates ) they lied . Our friends went through Expedia and got better rates and better rooms . Room was poor . If going to this hotel try Expedia first . Reached out to hotel and talked with a Carol about how they claim get better rates . No help !
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Date of stay: October 2023
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Trip type: Traveled as a couple
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nanaof1boy3girls wrote a review Oct 2023
Layton, Utah306 contributions
We stayed here because it was centrally located. The room was nice and clean but very small. No place to put luggage except on the floor. No shelves in the bathroom so didn't have anywhere to set toothbrushes and toothpaste. The con was we thought we reserved a suite and not a studio.
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Date of stay: October 2023
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Trip type: Traveled with family
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PRICE RANGE
$113 - $209 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
hotel copley square, copley square boston
LOCATION
United StatesMassachusettsBostonBack Bay
NUMBER OF ROOMS
164
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COPLEY SQUARE HOTEL $160 ($̶3̶3̶6̶) - Updated 2023 Prices & Reviews - Boston, MA

Frequently Asked Questions about Copley Square Hotel
What are some of the property amenities at Copley Square Hotel?
Some of the more popular amenities offered include free wifi, a fitness center, and reduced mobility rooms.
Which room amenities are available at Copley Square Hotel?
Top room amenities include air conditioning, a flat screen TV, and blackout curtains.
Is parking available at Copley Square Hotel?
Yes, paid private parking nearby, paid public parking nearby, and secured parking are available to guests.
Are there opportunities to exercise at Copley Square Hotel?
Yes, guests have access to a fitness center during their stay.
Which languages are spoken by the staff at Copley Square Hotel?
The staff speaks multiple languages, including English, Spanish, French, Chinese, Arabic, Vietnamese, and Farsi.
Does Copley Square Hotel have any great views?
Yes, guests often enjoy the city view available here.
Is Copley Square Hotel accessible?
Yes, it offers wheelchair access, reduced mobility rooms, and facilities for disabled guests. For specific inquiries, we recommend calling ahead to confirm.