...Copley Square is currently being renovated, and as a result any time we walked that way in the evening, we encountered multiple people under the influence of drugs so location wasn’t great either...

Perfect location for easy access to concerts at Fenway plus plenty to do walking around the Back Bay area...

The location is great, with all the amazing sites of Copley Square, and downtown and the Charles River each a walk away and all other areas easily accessible by public transportation...

...Location in Back Bay is perfect for almost everything you want to do in Boston...

Great location, and a great value during a busy summer weekend in Boston...

...Everyone was extremely nice and helpful, amazing location close to everything !...

...All around our experience at the Copley Square Hotel was a 10 outta 10🍒The hotel was absolutely awesome, great location, and the recommendations from Andrew made our time in Boston even better!!!...

...I was able to see walk to the North End and Fenway Park from this location...

The hotel’s Back Bay location gets 5 stars...

...The location was good for everything we need such as tourist attractions, subway entrances, grocery store and more...

...It was a wonderful stay at the Copley in a great, safe location would highly recommend this hotel...

...It's in a location where it's easy to get to/from, either on foot or train or bus...

...The room was comfortable and clean, and the hotel is in a fantastic location, walking distance to so many great restaurants and things to see and do...

...The location of the hotel was also excellent...

...I thought the location of the hotel was great...

...Superb location, good beds, clean, safe, fun area... The pricey parking was expected due location, but I did not use the car in the whole time except to/from the airport...

...The location is great, walking distance from Boylston st and Newbury street and Copley square...

The location is good to great depending on how you go to Boston and why you're there...

Great location, average rooms...

...Chewing gum I could see the collie of it and texting and not minding I was there… The location was perfect...

The location of this hotel is extraordinary... so much to do nearby, including dining and access to transit...

...The location was close to shopping, restaurants, and sightseeing...

...It has a great location, close enough to busy streets and restaurants, but on a quiet block...

...Our room was large, the bed was comfortable and only the bathroom showed the hotel’s age - and we could hear the music from the adjoining room through the vents...

Perfect location for easy access to concerts at Fenway plus plenty to do walking around the Back Bay area. Rooms are smallish (as expected in oder building in a large city) but very comfortable, well appointed and perfect for what we needed...

...Rooms were cozy and efficient, and the design and comfort of the rooms made our stay fun and memorable...

...As it is an older hotel, it is a bit quirky but also charming...

...The Copley Square Hotel has a lot of character and a cozy feeling...

...The feel of the place was spruced up oldie... The room was neat and a step or two above spartan...

...Conventional 2020s aloft-style aesthetic but not bad...

...I was not thrilled with the overall look of the hotel and my room... However, I found it to be sparse, and it lacked modern features...

Stayed at the Copley Square Hotel for four days taking in a Bruce Springsteen concert...

The hotel had such historic charm, yet all the modern amenities that I needed...

...My son and I came into town for the John Mayer concert and to see Boston...

...Even though it's an old hotel, it's been updated with modern charm!...

...The rooms are small but very well laid out...

...Clearly a very old hotel that new management tried to fix, but the overall environment of this hotel feels very sterile and not welcoming...

...The bed is very comfortable, the bathroom looks great, was very clean and the waterfall shower head was better than any that I have used before...

...A flare of old European 1960's style blended with the fluffiest, softest and cleanest of sheets...

Loved the old turn of the (20th) century vibe...

...King size bed, huge, beautiful bay window, and a walk-in closet. Crown molding and filigree around the ceiling light... Even the refrigerator looked older to fit with the esthetic...

...Very clean, nice decor… But staff at check in not super friendly...

...They did have a pole sticking in wall with hangers on...

...I told them that the mites are so tiny that it is difficult to take a picture, so I asked them to come to my room to confirm what I was saying... He asked me to give him some minutes and he was going to go to my room to continue the conversation... I randomly talked to another guest, and she confirmed that she also found dust, and bugs in her room...

We spend a comfortable night at this old hotel, which has been renovated and modernized. Our room was large, the bed was comfortable and only the bathroom showed the hotel’s age - and we could hear the music from the adjoining room through the vents...

...Rooms are smallish (as expected in oder building in a large city) but very comfortable, well appointed and perfect for what we needed...

...We were in a corner view studio king room on the 5th floor and it was huge and did indeed have a view!...

...No coffee in the room, no coffee in the building... The person who cleaned our room each day was very friendly...

...She helped me find a better room and made sure that I had everything I needed. I had to book a last minute hotel as where I normally live is currently unsafe for me and she truely made me feel welcome...

...(The only other drawers in the room were shallow ones in the night stands.)... The room wasn’t large, but it wasn’t tiny, either... Three electrical outlets were available for use in the room and an HDMI port in the desk lamp... I give the room 4 stars as a single guest, but it would be 3 stars for two people (due to the lack of luggage, drawer, and seating space for a second person)...

My husband and I stayed in the hotel for 3 nights. The room is so small, and the sound insulation is bad... Then I went to the front desk, but the duty lady said she called the room, nobody picked up the phone. "...

...The room was comfortable and had refrigerator that actually had a small freezer too... All worked above and beyond to solve problems that came up and make our stay enjoyable... Only thing that could have been better is a clock in the room and perhaps a chair All the rooms have a desk chair but not all have a chair to sit in to relax...

I stayed at the Copley Square Hotel for a conference being held across the street at another hotel... The rooms are small but very well laid out... I did notice common vents in the bathroom so you can hear the connected room through the vent... I found this rather expensive even with Boston prices...

...I didn't have the option to choose my lodgings, so I think that is very important to note before I dive into my review... I was not thrilled with the overall look of the hotel and my room... I don't see why the hospitality staff didn't report this issue because you couldn't miss it, and I really didn't have time to do so myself, and I didn't want to be bothered with maintenance people in my room or having to switch rooms...

...The sweet housekeeper tidied up my room while I was out whenever possible and even rushed clothes I left in the closet down to the desk before I jumped in my Uber to leave for the airport. (Remember, always generously tip the housekeeper in your room when you leave... I was bummed that I didn’t get in to my conference hotel when I booked a room, but felt like I won in the end... No, the rooms aren’t massive, but that’s not why you should stay at a property like this...

...I stayed at this hotel for the first time this week, front desk staff very distant, bad attitudes, no information provided on where to go our find room. The Hotel Room had no phone inside of the room, no clock, rusted sink, shower with painful water pressure, and elevator that would only go up, not go down to main lobby...

...I originally had a room booked on the second floor and when I requested a higher floor she was able to quickly accommodate me...

...The rooms look good in the hotel photos online but even better in person... I didn't use the Television but it is a good size and there if you want spend time in a hotel room watching TV... My room was a bit small but not claustrophobic and I don't normally invite a half dozen people to my hotel room for a dinner party so it was fine...

...The rooms are tiny; this time they assigned me it seems an accessible room...

Hotel was lovely and clean as was our room. However, we had an assisted room which had a bath not a wet room, as such not suitable for wheelchairs... They were however provided in a room off the lobby which looked like a work canteen... This not being disabled friendly due to having to go up and down from room...

...Our small room on the 7th floor came with no luggage racks, two chairs that were so uncomfortable we had to sit on the bed to read, one small towel rack for hand towels, none (and no hooks) for bath towels, no phone in room (how do you call the desk?...

The room smelled very strongly of mildew...

...Room was very small, with nowhere to hang anything, no coffee making facility but did have decent fridge, bathroom nice but shower water not hot enough. Hotel felt like a lay-over hotel, would not want to stay longer in the room we had - downstairs next to entrance...

...No coffee in the room, no coffee in the building. No option to even purchase bottled water or coffee...

...We would recommend this hotel to our friends and this would be our first choice for our next trip to Boston!...

...It is conveniently located and at reasonable rate for Boston...

...The single room is good enough and clean...

Great location, and a great value during a busy summer weekend in Boston...

...Alas, the room was probably the most un-delightful hotel room of my life... I love the kids at the front, but deeply hope never to stay in this hotel again...

...Very neat and clean with modern elevators and some wrought iron stairwells...

...There is a lot of shopping nearby, but it was VERY high-end, so unless you are rich/wealthy, this isn't really a selling point for you (or me, lol). I was not thrilled with the overall look of the hotel and my room... I get the hotel is supposed to be historic, but your guests are modern, and we need AMPLE plugs!...

...The rooms are small but very well laid out... I found this rather expensive even with Boston prices...

...Parking is free on the streets on Sunday but is painful and super expensive any other time of the week; so avoid driving... I will stay again there if the price is right, but the hot water issue is unacceptable...

...Choose between a “T” station that is a block away or valet parking at $59 per day at the hotel. The pricey parking was expected due location, but I did not use the car in the whole time except to/from the airport...

...No food or drink options in the hotel and valet parking is very expensive (on the weekend, free on-street parking can be found on West Newton St a few blocks away, but watch the signs!)... Check out is 11 am but a few minutes grace would have been appreciated...

...The bad: only parking options are an expensive parking garage across the street or even more expensive valet at the hotel, there is no restaurant or food of any kind at the hotel, the staff is unkempt, the staff uniform is a sloppy t-shirt, the uniform reflects the attitude... I would never go back and I’m not picky...

Gave our keys to front desk at 11:30pm for valet service and were charge $59...

...Easy 15- 20 min walk to Fenway...

...They offer really reasonable rates check their website...

...Picked this because the price was cheaper than other hotels in the area with similar reviews... The worst part was paying so much for the parking, but that's staying at a hotel in any city...

...Poor Wi-Fi, no amenities (ie coffee, breakfast, workout facility, pool) for nearly 400 dollars per night...

...Valet parking but you have to go to a garage across the street for personal parking at $45/day...

...Hotel felt like a lay-over hotel, would not want to stay longer in the room we had - downstairs next to entrance...

...No coffee in the room, no coffee in the building... The person who cleaned our room each day was very friendly...

...Everything was very clean; staff friendly and helpful...

...The remodeled hotel was very clean and had cool a Boston décor...

The room was clean, quiet and comfy!...

...The feel of the place was spruced up oldie. Very neat and clean with modern elevators and some wrought iron stairwells... The room was neat and a step or two above spartan... The WIFI was good; towels, beds were excellent...

...The bathroom lacked such items as a soap dish for the bar of soap...

...The room was comfortable and clean, and the hotel is in a fantastic location, walking distance to so many great restaurants and things to see and do. This was the quietest hotel I have ever stayed in!...

...The hotel, I was told was the 2nd oldest hotel in the city, was very clean and well taken care of. The rooms are small but very well laid out...

...The room was spotless, the bed comfort couldn’t be beat, and the staff were awesome...

...Hotel was immaculate and refurbished to a high standard... Will definitely stay here when visiting Boston again...

...The bed is very comfortable, the bathroom looks great, was very clean and the waterfall shower head was better than any that I have used before... The fridge was quiet and worked well keeping my water and juice very cold... The two elevators worked as they should, the bathroom was spotless, the water was hot and there was plenty of water pressure in the shower... There is a place to hang clothes and more hangers than I would ever need...

...Superb location, good beds, clean, safe, fun area...

...A flare of old European 1960's style blended with the fluffiest, softest and cleanest of sheets...

...Hotel is clean and well kept for such an old building... I did get a knock on my door on check out day at 10:59 am telling me I was holding up the housekeeping staff, which I found a bit much...

NOT 4 stars, the good: the room was clean and updated, close proximity to Copley Mall is nice... You have to put everything you use on the shower floor...

...Very clean, nice decor… But staff at check in not super friendly...

...Everything was clean and we slept so soundly!!!...

...The rooms are newly renovated and really clean...

Hotel was lovely and clean as was our room...

Room very clean and updated bathroom but room very small, bed pushed against wall so only able to access from one side... Not a good experience but it was quite clean and sheets were very comfortable...

...The bathroom was small, but well designed and the shower had plenty of water pressure. The front desk staff was friendly and gave us great recommendations on dining and even marked up a map to help us figure which subway to take to one of our destinations...

...Love the coffee machine in the kitchen... However, you can drop off your luggage and explore if you arrive early... The receptionists are knowledgeable, helpful, and friendly...

...We really appreciated the guest kitchen with free coffee machine (which also had hot water) and microwaves. Along with the in room fridges -- it was easy to have a good breakfast any some snacks later in the day in our room...

...Especially night manager Joanna... Pru and Copley are right there, Star Market and CVS close by for supplies... Easy walking to at least three T stops... There is a kitchenette with an automatic coffee maker (not the worst coffee I've ever had), microwave, and vending machine...

...She was so understanding and extremely helpful when I was going through a very hard time. She helped me find a better room and made sure that I had everything I needed... I had to book a last minute hotel as where I normally live is currently unsafe for me and she truely made me feel welcome... She went above and beyond to help me, plus was completely correct about the beds being like clouds...

The hotel’s Back Bay location gets 5 stars... I didn’t interact much with the front desk staff, but everyone was friendly and helpful when I did have questions...

We had the best experience at the Copley Square Hotel... Ben will always greet you with a smile... Him and Trinity were also awesome with helping us navigate Boston as far as giving us recommendations on where to eat/drink and places that we needed to visit...

...No in-room coffee though bottles of water, which is appreciated. “Guest kitchen” with 24/7 coffee (Folgers!)... Front desk manager very friendly and welcoming but most of the desk and door staff seem untrained in hospitality—at best diffident and at worst hostile...

We really enjoyed our week stay at the Copley Square Hotel... The room was comfortable and had refrigerator that actually had a small freezer too... There was a group area with coffee, tea, microwaves and an eatting area... Every one was pleasant and extremely helpful... A special shot out to Deanna, Jordan, Tyler, and Trinity... All worked above and beyond to solve problems that came up and make our stay enjoyable...

...The hotel, I was told was the 2nd oldest hotel in the city, was very clean and well taken care of... They have 2 elevators, One has a very small entrance door, they do have stairs to walk up as well... The staff was not very engaging and the front desk would seldom acknowledge a guest as they walked by... They do have valet parking and easy access to the Metro Stations...

...We travelled by train from New York getting off at the Back Bay station which is a five minute walk from the hotel... Hotel was immaculate and refurbished to a high standard... Rooms and beds very comfortable and the staff courteous and helpful... There is a morning room on the ground floor where coffee is available for free, there is also a bar adjacent to the hotel foyer although we never frequented it... It was a wonderful stay at the Copley in a great, safe location would highly recommend this hotel... Will definitely stay here when visiting Boston again...

...I don't see why the hospitality staff didn't report this issue because you couldn't miss it, and I really didn't have time to do so myself, and I didn't want to be bothered with maintenance people in my room or having to switch rooms...

...The customer service was exceptional and I loved all the historic touches and original features around the building. Hue (the restaurant bar) was also really nice...

...Parking is free on the streets on Sunday but is painful and super expensive any other time of the week; so avoid driving. The staff is not very friendly and I agree with the previous reviewer that the AA lady is not helpful at all... The rooms are tiny; this time they assigned me it seems an accessible room... I spent 10 minutes trying to get hot water (which is a waste of water and time) and still the best I could get was a lukewarm water to shower with, it was a disaster and I was almost late for my meetings...

The woman at the front desk (Dina) was so polite! I originally had a room booked on the second floor and when I requested a higher floor she was able to quickly accommodate me... The kitchen ran out of coffee creamer at 3am (I work late) and she nicely went and grabbed some for me...

...If you take Amtrak it is a very short walk to the hotel from the Back Bay station and walking distance to public transportation as well as to ten colleges... The bed is very comfortable, the bathroom looks great, was very clean and the waterfall shower head was better than any that I have used before... The fridge was quiet and worked well keeping my water and juice very cold... The staff is great and Peter Hewes, the operations manager, actually cares that your stay is better than good... The staff at the desk were friendly and courteous... The two elevators worked as they should, the bathroom was spotless, the water was hot and there was plenty of water pressure in the shower... There is a place to hang clothes and more hangers than I would ever need...

...You do not need to rent a car if your plan is to stay in Boston/Cambridge. Choose between a “T” station that is a block away or valet parking at $59 per day at the hotel...

...There is clearly no customer service training of any of the staff... The young valet drivers smelled very strongly of marijuana, as they drive your car to parts unknown... There is a n extremely minimal community kitchen which has nothing in it, where you can make a coffee or warm up leftovers...

Gave our keys to front desk at 11:30pm for valet service and were charge $59... Hotel will only reimburse 1 of the tickets with no reason given... Had to reach out to management days after the event when we were told they would contact us...

...The hotel staff was super nice and helpful. Our plane arrived at 8 am so we knew it was too early to check in... The staff kindly took our luggage and stored it for us... We had a small issue with our hvac making a noise and as soon as we told the staff not even 10 mins someone was up to fix it... We could not have asked for a better hotel...

We spend a comfortable night at this old hotel, which has been renovated and modernized. Our room was large, the bed was comfortable and only the bathroom showed the hotel’s age - and we could hear the music from the adjoining room through the vents... It is conveniently located and at reasonable rate for Boston...

...We were in a corner view studio king room on the 5th floor and it was huge and did indeed have a view!... The bathroom was small, but well designed and the shower had plenty of water pressure... The front desk staff was friendly and gave us great recommendations on dining and even marked up a map to help us figure which subway to take to one of our destinations... We would recommend this hotel to our friends and this would be our first choice for our next trip to Boston!...

Perfect location for easy access to concerts at Fenway plus plenty to do walking around the Back Bay area. Rooms are smallish (as expected in oder building in a large city) but very comfortable, well appointed and perfect for what we needed... Everything was very clean; staff friendly and helpful...

...The biggest issue with the hotel is the lack of access to water or coffee... No coffee in the room, no coffee in the building... The person who cleaned our room each day was very friendly...

...The single room is good enough and clean. Love the coffee machine in the kitchen... However, you can drop off your luggage and explore if you arrive early... The receptionists are knowledgeable, helpful, and friendly...

The location is great, with all the amazing sites of Copley Square, and downtown and the Charles River each a walk away and all other areas easily accessible by public transportation. The remodeled hotel was very clean and had cool a Boston décor... We really appreciated the guest kitchen with free coffee machine (which also had hot water) and microwaves... Along with the in room fridges -- it was easy to have a good breakfast any some snacks later in the day in our room...

...As it is an older hotel, it is a bit quirky but also charming. Location in Back Bay is perfect for almost everything you want to do in Boston... Pru and Copley are right there, Star Market and CVS close by for supplies... Easy walking to at least three T stops... There is a kitchenette with an automatic coffee maker (not the worst coffee I've ever had), microwave, and vending machine...

...Great location, and a great value during a busy summer weekend in Boston. The service and hospitality is top-notch, among the best we’ve ever experienced in all our years of travel... Helped us with our luggage numerous times... Rooms were cozy and efficient, and the design and comfort of the rooms made our stay fun and memorable... Would definitely stay at the Copley Square Hotel again!...

...The hotel’s Back Bay location gets 5 stars. Near lots of restaurants, walking distance to several interesting sights, a couple of blocks from T stations (subway/metro) on two different lines, one of which is co-located with an Amtrak station, which is convenient if you’re traveling by train... One queen bed (very comfortable) with a night stand on each side, a small table with a desk chair, a countertop below the TV and above a small fridge on one side and a shelf, a safe, and a drawer for clothes on the other... The hotel doesn’t serve breakfast, but one block away is the entrance to a large supermarket, where I bought food to keep in the fridge... Three electrical outlets were available for use in the room and an HDMI port in the desk lamp... I had no trouble charging my devices, but I was glad I had a long cable for use with the outlets, which were low on the wall, just above the baseboard... The bathroom was a decent size, with a tub/shower and enough counter space around the sink for all of my items... There are three steps to get into the hotel lobby, if that’s an issue for you, but there is a chair lift...

We had the best experience at the Copley Square Hotel... Him and Trinity were also awesome with helping us navigate Boston as far as giving us recommendations on where to eat/drink and places that we needed to visit... Another great thing about this hotel is that it is right next to a full grocery store... The Copley Square Hotel has a lot of character and a cozy feeling... When we go back to Boston we will definitely be staying there again!...

We really enjoyed our week stay at the Copley Square Hotel. The location was good for everything we need such as tourist attractions, subway entrances, grocery store and more... The room was comfortable and had refrigerator that actually had a small freezer too... There was a group area with coffee, tea, microwaves and an eatting area... Every one was pleasant and extremely helpful... All worked above and beyond to solve problems that came up and make our stay enjoyable... Only thing that could have been better is a clock in the room and perhaps a chair All the rooms have a desk chair but not all have a chair to sit in to relax...

...The hotel is located in the heart of the Back Bay Area with an easy walk (It surprised me how easy crossing the busy streets was to do), to restaurants, attractions and tours. The hotel, I was told was the 2nd oldest hotel in the city, was very clean and well taken care of... The rooms are small but very well laid out... They have 2 elevators, One has a very small entrance door, they do have stairs to walk up as well... They do have valet parking and easy access to the Metro Stations...

Stayed at the Copley Square Hotel for four days taking in a Bruce Springsteen concert... The hotel is just off Boylston Street with plenty of restaurants and bars and a couple of minutes from the subway into town... Hotel was immaculate and refurbished to a high standard... Rooms and beds very comfortable and the staff courteous and helpful... There is a morning room on the ground floor where coffee is available for free, there is also a bar adjacent to the hotel foyer although we never frequented it... It was a wonderful stay at the Copley in a great, safe location would highly recommend this hotel... Will definitely stay here when visiting Boston again...

...I was able to walk to many restaurants... The bathroom lacked such items as a soap dish for the bar of soap... I get the hotel is supposed to be historic, but your guests are modern, and we need AMPLE plugs!...

...The room was spotless, the bed comfort couldn’t be beat, and the staff were awesome. The two ladies working the desk when I came in were nice enough to let me check in early and I can’t thank them enough...

...The Hotel Room had no phone inside of the room, no clock, rusted sink, shower with painful water pressure, and elevator that would only go up, not go down to main lobby...

...If you take Amtrak it is a very short walk to the hotel from the Back Bay station and walking distance to public transportation as well as to ten colleges... The bed is very comfortable, the bathroom looks great, was very clean and the waterfall shower head was better than any that I have used before... I didn't use the Television but it is a good size and there if you want spend time in a hotel room watching TV... The fridge was quiet and worked well keeping my water and juice very cold... The staff is great and Peter Hewes, the operations manager, actually cares that your stay is better than good... The staff at the desk were friendly and courteous... The two elevators worked as they should, the bathroom was spotless, the water was hot and there was plenty of water pressure in the shower... Maybe the guest who had trouble with the shower didn't understand how the control works... There is a place to hang clothes and more hangers than I would ever need...

...Superb location, good beds, clean, safe, fun area. You do not need to rent a car if your plan is to stay in Boston/Cambridge... Choose between a “T” station that is a block away or valet parking at $59 per day at the hotel...

...King size bed, huge, beautiful bay window, and a walk-in closet. Crown molding and filigree around the ceiling light... Comfortable bed with huge pillows... The location was close to shopping, restaurants, and sightseeing... Close to Beacon Hill area also...

...Our small room on the 7th floor came with no luggage racks, two chairs that were so uncomfortable we had to sit on the bed to read, one small towel rack for hand towels, none (and no hooks) for bath towels, no phone in room (how do you call the desk?... Many better and newer hotels nearby...