I organized my surprise engagement at the Boston Park Plaza, as it is where my now fiancée and I first met, and it could not have been as perfect as it was without the unquestioning help of the staff. We also stayed in the hotel for the following two nights and everyone, from front desk to cleaning staff (shoutout to Persia) was perfectly hospitable and kind. Chris Shimkus, Director of Catering and Events, was incredibly accommodating with setting up the venue to look exactly as it did the day my fiancée and I met 7 years prior and had no problem providing me with the props to build a corridor of pictures in the middle of the hall. It was clear the success of the event was a priority for him and helped me go through all the needed prep (starting 6 months before). A real champ and embodiment of the idea of "guests come first"! At the front- desk, Yesly Villafranca and Paige Dougherty were always open to listen and to appease any of my nervous asks and made sure our room was perfectly set up for the occasion. Paige really went above and beyond, agreeing to be part of the ruse to surprise my fiancée and hit it out of the park. She really made the whole thing realistic and special, aside from the caring treatment she demonstrated throughout the entire weekend. The whole team seemed invested in the success of the surprise and we both appreciate them so much. While it was already a special place for us, the Boston Park Plaza is now also somewhat part of our family, and we will certainly return to it with glee.…
I am so happy being at home at Boston Park Plaza Hotel that I must share to the world that it in a larger sense it is, indeed, Boston or nowhere, and when in Boston, home must be Boston Park Plaza or nowhere. I love Boston and it is the people of Boston that has made it a wonderful place. At Boston Park Plaza Hotel, all staff are so helpful, they truly make me feel at home, I may not to be able to mention every instances, but to give a specific example in my stay today, I left my important documents at the reception. I had no idea that I removed it from my bag during check in. Mental focus is fatigued after jet lagged from a 14 hour flight. When I entered my room, the phone was ringing, it was Mr. Bishal from the front desk, informing me that I left my documents at the reception. I thanked him, I am going to pick it up. He said, he will bring it up to my room. I thought it would be a long wait because I know he was busy, that is why, I wanted to take it by myself. In just a blink of an eye, Mr. Bishal, delivered door to door my documents. All in all, the place is beautiful, very nice jazz music, coffee, dinner and bar, huge gym with sauna, parks, churches, shopping, Amazon locker, subway metro, restaurants, 24 hour supermarket, what else can I ask...Boston Park Plaza Hotel or nowhere. Review by Ja Hun, jaadez@yahoo.com…
My boyfriend and I stayed here to celebrate Christmas. Absolutely loved our stay here. The amenities were great and staff was so kind! Decorated nicely for Christmas to get you in the spirit. Rooms were clean and the beds were extremely comfortable. Great location, close to the commons, public garden and Copley which are all nicely lit for the holidays. Newbury street and great restaurants right around the corner. Shout out to Jacky and Jessica for their warmth and supreme customer service on both checkin and check out. They made us feel so welcome and attentive to our needs. We are already looking forward to our next visit. Highly recommend!
I am deeply disappointed! I would love to check out on the second day if it would be under my control. But it was a business trip. My company has chosen and paid for the hotel. I don’t care about the room. I don’t care about the bed or television. I don’t care about the bathroom. But I really care about the guest relationship and human resource! They have no hospitality at all. The staff at the front desk was like dead inside. I have never seen a smile from the staff even once. Not from front desk, not from bar tenders, not from waiters. No one in this hotel is helpful at all. They are looking at you like you are a garbage. I felt very bad myself. I am a customer. Actually they call customers as a “guest” in tourism industry. I am buying a service from the hotel. Even if you don’t like the customer, even if you hate that nation or person, you should give your best. You should be a professional. This is a 5 stars hotel! But why the staff behave such a badly? What’s wrong? Are they depressed because of the corona? I don’t know. They have really bad attitude and have angry faces. I was scared to ask even a question to the front desk. No good morning, no good evening. I don’t know maybe they don’t like their salary! Waiters just throw food on your table in the breakfast. They are not even looking at your face. Also front desk. You ask a question and they still look on computers, keep typing on keyboards! This is just an example. I am absolutely going to report this situation to my company. And I hope they change the hotel for the next time. I hope!…
Our stay at the park plaza in Boston was excellent. Due to the COVID restrictions our choices were limited to where we could travel so we decided to get away for a few days in our home state. We’re glad we gave the park plaza a try. The accommodations were excellent and the service was impeccable beginning withYesly . She made us feel important and not just another reservation. Whenever we had a question about area attractions being open or closed due to COVID or the possible riots due to the election we asked yesly and she gave us great advice. She was extremely professional and yet at the same time we felt as though we were talking to a friend. By the time we ended our 3 day get away we had decided to return in December for another get away. We weren’t sure if we were going to stay at the park plaza or try a different hotel to compare but while driving home we decided that we would surely stay at the park plaza because of Yesly. She was the determing factor.…
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