Boston Park Plaza is in a great location. We walked to Fenway Park and to Faneuil Hall etc but the hotel is right beside the subway line if the weather is bad. Our room was tiny on the top floor with no view. A little disappointed as the photos from the travel agent were misleading but we were only there to sleep & shower so wasn’t a major issue. I would go back for its location but it was pricy enough for what we got.
This stay made my first trip to Boston amazing. The hotel is stunning. The rooms are elegant. The customer service is top notch. Alex D. went above and beyond directing us as to where to dine, making reservations etc. Highest recommendation
We stayed a week here in April. After 15 hours of travelling and arriving late evening completely exhausted, were were immediately being told our selection of room wasn't the best and we might want to consider an upgrade? We confirmed we were quite happy with the Superior Queen (supposedly 180-230 square feet according to the website), but the room we were given was about 100sq ft with a small double - not a queen (according to UK bed measurements). Disgusted, we took the upgrade after getting the duty manager involved just to get settled into a room we could move in, intending to take up the matter the following day. Looking on their website the initial room we had been assigned is classed a "Wickedly Small" room. The next day I spoke to the Front Desk Manager who agreed we should not have been offered the room we had been, and was sympathetic we'd been so blatantly sold to, to take an upgrade. She removed all the overcharges from our bill - especially as we had booked a 7 night stay (not sure why that should make a difference to just receiving the right sized room that we'd booked and paid for. The breakfast restaurant is in the main reception area, and was frankly under resourced. The staff were at best polite, at worst belligerent, and service was extremely slow especially at peak times about 8am - 9am. The rooms are not what I would describe as luxurious. They're pretty basic, but functional. There are limited tea and coffee available, and it took me an age to work out how to get just boiling water out of the coffee machines, as there's no kettle. No proper ceramic mugs, but single use cardboard cups and stirrers. The bathroom was tiny, and the towels are not exactly fluffy or large enough. There is an excellent gym in the basement (but the staff manning the reception desk down there were pretty rude when trying to check in). Overall, not somewhere I would stay at again if I had a choice. There are other equally central hotels close by, which could be tried out.…
I would have given this more of a 3.5 if I could. My understanding was that this would be more of a luxury stay, but that's based on your experience. If your from more of a mid to southern state, the superior king room may seem a little small, but doable. I was bit surprised and underwhelmed, but I wasn't it in it much so it was okay. The service in the hotel depended on who was serving some areas were exemplary other were not. Literally had a waiter who seemed annoyed to be serving my table. The food was really good. It was in a great location, and not too far from anything. Overall not too bad a place, but I probably would seek something else for a leisure trip.
We stayed at the Boston Park Plaza from 12-18 May and thoroughly enjoyed our time there. The location can't be beat - it was a max 25 min walk to anything and right next to the stunning Boston Common. Staff were very helpful too, especially the doormen. There are a lot of areas to relax in the otherwise very busy hotel, and there are restaurants on site though we only visited Starbucks. Housekeeping came in every day and our room was huge too, which we really appreciated. Definitely would recommend this hotel though it is worth noting that it is primarily a conference location, as we saw many guests with convention lanyards, or for airline staff. But was good nonetheless.
I stayed at the Park Plaza hotel in late April 2022. I stayed for 1 night. When we checked in on our floor, all we could hear were barking dogs. They were barking because the dog in the room adjacent to ours would not stop barking. The humans were MIA and the dog was clearly in distress. We complained to the front desk and asked to move and were denied. We were told security would investigate and no one did. The next morning when the dog owners were checking out, I confronted them about their dog barking the evening before and that morning and I was threatened by security that I was the problem. I love dogs but if the Park Plaza...is going to allow dogs, keep them all on one floor. They should no be spread around the entire hotel. It was a problem nd I will probably never stay there again. I was quite disappointed in the brand.…
Boston hotels have gotten to be insanely expensive, so I was thrilled to find an affordable night at Boston Park Plaza. While I can’t say it was bad, I also can’t say there was anything special about my stay - the lobby was very nice but the room was lacking in comparison - without character, stiff sheets, and one of the mirrors was a little streaky. Having stayed at other hotels in the area at similar price points, I just didn’t feel it was quite on the mark… Not terrible, but nothing special either.
I checked in at the beautiful Boston Park Plaza. The lobby is wonderful! The front desk person, Alex D was great, very helpful. Beyond that, he asked what I was doing this evening. That led to his recommending three very good restaurants and their particular specialties, which he wrote out for me. He then directed me to Nando’s in Little Italy as the best Italian/Sicilian food that he has ever had and he knows good Italian food. I said that sounded good and offered to make a call for me for a reservation. I walked to the restaurant to enjoy the area. The food was as good as Alex said that it was. The owner/chef welcomed me. Anthony was superb in his service. Totally delightful. Upon my return, I saw Alex again and confirmed that his recommendation was spot on. He smiled in response and said that he was happy to hear that and gave me a hearty handshake. I love that kind of service and personal attention! Thank you Alex!…
Johnny Boston was awesome. Excellent driver and guide. He was informed, entertaining, and spontaneous. We were fortunate to catch his tour twice, although he obviously had his usual spiel, he also displayed a very quick wit as he invited questions from passengers. We recommend people request Johnny Boston while touring Boston.
I had one night at the Plaza before catching an early flight the next day. The staff was pleasant and the room was clean. It's an old building in Boston and I had a standard room, so I knew it to be small, but I didn't expect the bed to be right next to the door. I could hear everything in the hallway and it made getting to sleep difficult because my room was also near the elevator bank. The bathroom was also in need of some updating. There were chips in the lining of the bottom of the tub and the toilet lid hides the handle to flush the toilet. The handle to flush the toilet also got stuck in the down position multiple times. It didnt cause any issue other than the fact that I had to nudge it back up after flushing. Again - it was clean, staff was pleasant, but I wouldn't want to pay more than $200/night for what I got. …
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