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Holiday Inn-Asheville Biltmore West

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435 Smoky Park Highway, Asheville, NC 28806
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383 Reviews from our TripAdvisor Community

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There are newer reviews for Holiday Inn-Asheville Biltmore West
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Showing 378: English reviews
Carolina Shores, North Carolina, United States
Level Contributor
19 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 stars Reviewed September 23, 2014

The hotel was very clean both the communal areas and the room itself. The staff was very friendly and helpful. We do not usually utilize housekeeping when we stay in a hotel and we did not during this stay either, but the housekeeping staff was very friendly and as we were leaving one day asked if we were sure we... More 

Helpful?
1 Thank Mary S
Rayna L, Manager at Holiday Inn-Asheville Biltmore West, responded to this review

Hello Mary S, Thank you for letting us know about the great experience you had during your stay with us! We are so glad to hear that our housekeeping staff did whatever they could to contribute to your experience. Your kind comments will be passed on to let them know they are appreciated, and to keep up the good work!... More 

Raleigh, North Carolina
Level Contributor
127 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 111 helpful votes
5 of 5 stars Reviewed September 20, 2014 via mobile

The staff was really great and helpful The free breakfast is prepared perfect eggs all the fixins the waitress was unreal with kindness and always s smile will miss her Rooms cleaned perfect GREAT BED all I can say is great place and close to all places thanks to the great staff

Helpful?
Thank STANTONSEE
Rayna L, Manager at Holiday Inn-Asheville Biltmore West, responded to this review

Hello STANTONSEE, Thank you for taking the time to let us and others know how much you loved your stay with us! We are so glad we were able to exceed your expectations. Your kind comments will be passed on to the staff to let them know to keep up the good work. We wish you safe travels! More 

Fl
Level Contributor
391 reviews
170 hotel reviews
common_n_hotel_reviews_1bd8 151 helpful votes
2 of 5 stars Reviewed September 10, 2014

First impression Staff didn't care ( Chris ) than room smelled musty no circulation and Aircon is switched off to save money ..do you change rooms at 10:30 pm ?? No just hang in and choose a hilton next time where they look after their diamond members . Holiday Inn has become one of the most inconsistan brands around no... More 

Helpful?
2 Thank uli1
Rayna L, Manager at Holiday Inn-Asheville Biltmore West, responded to this review

Hello uli1, Thank you for taking the time to let us know about your experience during your stay. We can see that we clearly did not meet your expectations this time, and for that we apologize. We can assure you that our staff does care very much about all our guests, and your comments will be brought up to them... More 

Fernandina Beach FL
Level Contributor
163 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 102 helpful votes
3 of 5 stars Reviewed August 26, 2014

Staff was great, both front desk and housekeeping. Plenty of luggage carts to handle luggage. Although there are 3 elevators spaced along the length of the hotel, the cars were small (able to fit only one luggage cart and a couple of people and very slow. It was the hottest week of the summer in Asheville but the hallways were... More 

Helpful?
1 Thank dlwinger
Rayna L, Manager at Holiday Inn-Asheville Biltmore West, responded to this review

Hello dlwinger, Thank you for taking the time to let us know about your experience during your stay with us. We are glad to see that you enjoyed your overall stay, and that our staff was able to make you feel welcome. Thank you for bringing some of the issues you encountered to our attention. We certainly do apologize for... More 

1 review
5 of 5 stars Reviewed August 17, 2014

The one thing we noticed as soon as we walked in was the nice, big, clean lobby. All staff members we encountered were very polite and most importantly, smiling. There was someone always cleaning the lobby/pool areas. The indoor/outdoor pool was awesome and clean, although not as hot as we would have liked. We did have breakfast in the restaurant,... More 

Helpful?
Thank Kathleen S
Rayna L, Manager at Holiday Inn-Asheville Biltmore West, responded to this review

Hello Kathleen S, Thank you for taking the time to let us know how happy you were with your stay at our location! You comments will be passed on to our staff. We wish you safe travels and hope to see you again during your next visit to Asheville. More 

Atlanta, Georgia
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed August 17, 2014

My husband and I waited till the last minute to decide to go away for 2 days. We chose this hotel, because it was close to everything. The staff was nice and accommodating, they were going to put us on the first floor, but I have a lot of allergies and thought the chlorine from the pool would bother me.... More 

Helpful?
1 Thank lisa s
Rayna L, Manager at Holiday Inn-Asheville Biltmore West, responded to this review

Hello Lisa S, Thank you for taking the time to let us know about your experience during your stay with us. We are so glad to hear that our staff was welcoming and friendly, and able to accommodate your needs concerning chlorine allergies. We do apologize for the confusion regarding your bill; the explanation you received was not accurate. The... More 

Florida
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
1 of 5 stars Reviewed August 15, 2014 via mobile

I stay in hundreds of hotels a year. This is by far the worst experience I have had EVER! Some of the front desk staff are very unprofessional. They were performing a lock change on all of the rooms on my floor. I had my room dead bolted. They used a master key to enter the room while I was... More 

Helpful?
3 Thank CaptGroove
Memphis, Tennessee
Level Contributor
86 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
4 of 5 stars Reviewed August 13, 2014

The staff was very nice and the lobby was nice. I was staying on the 6th floor and the elevator near my room came all the way up there 1 out of 3 times so I usually ended up going to the other end of the hallway to the elevator that actually worked. The room was pretty dingy. It looked... More 

Helpful?
Thank Rebeka L
Rayna L, Manager at Holiday Inn-Asheville Biltmore West, responded to this review

Thank you for taking the time to let us know about your experience during your stay with us. We are sorry to see that we fell short of your expectations, and we do apologize for the inconvenience of the elevator.not working properly. We hope these experiences will not deter you from choosing to stay with us in the future, as... More 

Nashville, Tennessee
Level Contributor
8 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed August 5, 2014

We stayed at the Holiday Inn Biltmore West. The hotel was very nice and had a beautiful lobby area with an indoor pool. Reasonably priced breakfast buffet and complimentary coffee was available. We had a king room and it was very comfortable. I think the rate was a bit high at $154 per night, but it is also a high... More 

Helpful?
Thank Tom B
Rayna L, Manager at Holiday Inn-Asheville Biltmore West, responded to this review

Hello Tom B, Thank you so much for taking the time to let us and others know how much you enjoyed your stay with us! We are glad to hear that we were able to make your visit to Asheville enjoyable, and we look forward to seeing you again during your next trip! More 

Indianapolis, Indiana
Level Contributor
5 reviews
5 hotel reviews
4 of 5 stars Reviewed July 26, 2014

Just stayed at this location for a baseball trip. I will say I have never stayed in a Holiday Inn. Here is the nutshell: This hotel has all you need for a family stay, the one negative is the need to refresh the rooms. The lobby is a huge plus...my older son could hang out with his friends. There were... More 

Helpful?
Thank jmmom3
Rayna L, Manager at Holiday Inn-Asheville Biltmore West, responded to this review

Hello jmmom3, Thank you for taking the time to let us (and others!) know how much you enjoyed your stay at our location. We are thrilled to see that we were able to give you and your family an enjoyable stay, and we thank you for your recommendation. We wish you safe travels, and hope to see you again during... More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Pool
  • Restaurant
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Room Service
  • Free Parking
  • Fitness Center with Gym / Workout Room
About the property
  • Wheelchair access
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Hot Tub
  • Fitness Center with Gym / Workout Room
Room types
  • Family Rooms
  • Suites
  • Non-Smoking Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Meeting Rooms
  • Banquet Room
  • Self-Serve Laundry
  • Room Service
  • Free Parking
  • Dry Cleaning
  • Business Center with Internet Access
  • Laundry Service
  • Multilingual Staff
Official Description (provided by the hotel)
Escape to the Mountains at Our Asheville, NC Hotel Come stay at the new Holiday Inn Hotel Asheville - Biltmore West and rediscover yourself in the Blue Ridge Mountains. Our hotel in Asheville is a place of relaxation and rejuvenation near the popular downtown area and just 11 miles from the Asheville Regional Airport (AVL). While lodging in Asheville, hotel guests will find many attractions nearby, such as the lovely Biltmore Estate, NC Arboretum and the arts district of downtown Asheville. Our hotel is also located near the Blue Ridge Parkway and Chimney Rock State Park, so you can experience the majestic Blue Ridge Mountains and discover waterfalls, hiking trails and rustic stops beyond the city limits of Asheville. Lodging in our hotel also provides business travelers with an ideal location near Thermo Fisher Scientific, First Step Farms, Slosman Corporation and other businesses in Asheville. Our accommodations offer over 4,700 square feet of flexible meeting space and a convenient on-site business center. We go beyond ordinary Asheville hotels to offer premium services like guaranteed wake-up calls, a breakfast bar, a fitness center and free high-speed, wireless Internet access. You can take a dip in our heated, indoor/outdoor pool and unwind with dinner and drinks at 435 Grill. We invite you to discover exceptional comfort at the Holiday Inn Hotel Asheville - Biltmore West. ... more   less 

Additional Information about Holiday Inn-Asheville Biltmore West

Address: 435 Smoky Park Highway, Asheville, NC 28806
Location: United States > North Carolina > North Carolina Mountains > Asheville
Price Range: $108 - $266 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Holiday Inn-Asheville Biltmore West 3*
Number of rooms: 156
Reservation Options:
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Also Known As:
Holiday Inn-Asheville Biltmore West Hotel Asheville
Asheville Holiday Inn
Hotel Style:
#25 Family Hotel in Asheville
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