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Holiday Inn-Asheville Biltmore West

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Holiday Inn-Asheville Biltmore West
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415 Reviews from our TripAdvisor Community

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Showing 409: English reviews
Level Contributor
12 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed 2 days ago NEW via mobile

The employees were wonderful....friendly and helpful. Our bed was comfortable, our room clean, our view from the sixth floor...amazing!! This was our second stay at this hotel ...2008 and 2016.. it is definitely showing its age this time. We booked through Orbitz because the Holiday Inn was going to charge us $294 a night for a king size non smoking... More 

Helpful?
Thank autumnraine092365
Bradley Beach
Level Contributor
13 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
3 of 5 stars Reviewed 4 days ago NEW

I have now learned from experience that when traveling to only stay in Holiday Inn Express if I want wifi. This hotel had the worst wifi I have ever experienced in a hotel. Front desk was unhelpful and their wifi online support was ridiculous, have been waiting for a call back 4 days later Bathrooms need updating, wallpaper peeling off... More 

Helpful?
1 Thank Gail S
Greenville, North Carolina, United States
Level Contributor
18 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 stars Reviewed 1 week ago NEW via mobile

Stayed there 5 nights on a business trip. The beds were very comfortable as well as the pillows. The A/C blew very cold which I loved. The staff was very friendly. The only reason I didn't give it 5 stars was because they charge for the continental breakfast. I would stay there again.

Helpful?
1 Thank PirateBubba
Eastern NC
Level Contributor
240 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
4 of 5 stars Reviewed 1 week ago

Room, pool and breakfast were great! They were enjoyed by all, we made a lot of great memories for a trip that was not necessarily for vacation. Not enough luggage carts or elevator space. We had several families with us and everyone was pleased!

Helpful?
1 Thank andyb10s
Greenville, South Carolina
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 1 week ago

The lady who checked us in was very professional and helped with directions. Rooms were clean and met our needs. There was a pool but we did not use it, but it looked welcoming. The internet worked great with no extra fees.

Helpful?
1 Thank roomeans
St. Louis, MO
Level Contributor
83 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
2 of 5 stars Reviewed 1 week ago via mobile

We spent two nights here to visit the Biltmore. We would never stay here again. The room itself was comfortable, but the bathroom needed a facelift. There was chipped paint around the door frame, the towel rack had rust on it and the overhead light fixture was missing its cover. Wifi in our room (423) was practically non-existent. Even when... More 

Helpful?
2 Thank Kathy B
Rayna L, Guest Relations Manager at Holiday Inn-Asheville Biltmore West, responded to this review

Thank you for taking the time to let us know about your experience. We sincerely regret to hear that you will not be choosing to stay with us again in the future. Your comments have been shared with management to ensure that these issues are addressed and do not happen again in the future. More 

Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 1 week ago via mobile

We love staying at this hotel! It has a roomy lobby, a full service restaurant and an indoor-outdoor pool. It's a great place to spend time with Asheville area family. The desk staff is courteous and helpful, particularly Chris this visit, who modified our room arrangements so that our granddaughter could join us. We'll be back!

Helpful?
1 Thank barbaraaA240SK
Rayna L, Manager at Holiday Inn-Asheville Biltmore West, responded to this review

Thank you for taking the time to let us and others know how much you and your family enjoyed your stay with us! We look forward to welcoming you back during your next visit to Asheville. More 

Level Contributor
25 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 stars Reviewed 2 weeks ago via mobile

Trying to find a reasonable rate for Asheville isn't easy and though this hotel isn't right downtown it's not far away. Just a short drive about 5 miles. The room is quiet. But what I like best is the bed. It's very comfortable. So many rooms have beds as hard as boards but this is just right. Also it includes... More 

Helpful?
1 Thank JodsterK
Rayna L, Manager at Holiday Inn-Asheville Biltmore West, responded to this review

Thank you for taking the time to share your positive experience with fellow travelers! We are so glad to hear that you enjoyed your stay, and we hope to see you again during your next visit to Asheville. More 

Level Contributor
15 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 stars Reviewed 2 weeks ago via mobile

Just got here. I am not impressed! If your staying in town go to the holiday inn-east location. The west is run down. The doors are old and some have been repainted as the wood is chipped. The 6th floor smells of cigarettes. The king size bedroom has outdated and stained carpet. The tv center is missing a door. And... More 

Helpful?
1 Thank Mackenzie B
Rayna L, Manager at Holiday Inn-Asheville Biltmore West, responded to this review

Thank you for taking the time to let us know about your experience. We regret to hear that your stay was not satisfactory, and that you have decided not to stay with us in the future. Your comments will be shared with management in order to ensure that we remain focused on resolving the issues that matter most to our... More 

Southaven, Mississippi
Level Contributor
17 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 2 weeks ago via mobile

Stopped at the IHG property to get some rest before continuing my trip to Greensboro. Very clean and comfortable rooms. The entry area is very opening and welcoming. Beads are new and very comfy! Air works great! Great Property!

Helpful?
Thank Umpire2020
Rayna L, Manager at Holiday Inn-Asheville Biltmore West, responded to this review

Thank you for taking the time to share the enjoyable experience you had during your stay at our location! More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Fitness Center with Gym / Workout Room
  • Pool
  • Room Service
  • Free Parking
  • Restaurant
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Fitness Center with Gym / Workout Room
  • Pool
  • Restaurant
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Family Rooms
  • Non-Smoking Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Center with Internet Access
  • Room Service
  • Free Parking
  • Meeting Rooms
  • Banquet Room
  • Self-Serve Laundry
  • Dry Cleaning
  • Laundry Service
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Escape to the Mountains at Our Asheville, NC Hotel Come stay at the new Holiday Inn Hotel Asheville - Biltmore West and rediscover yourself in the Blue Ridge Mountains. Our hotel in Asheville is a place of relaxation and rejuvenation near the popular downtown area and just 11 miles from the Asheville Regional Airport (AVL). While lodging in Asheville, hotel guests will find many attractions nearby, such as the lovely Biltmore Estate, NC Arboretum and the arts district of downtown Asheville. Our hotel is also located near the Blue Ridge Parkway and Chimney Rock State Park, so you can experience the majestic Blue Ridge Mountains and discover waterfalls, hiking trails and rustic stops beyond the city limits of Asheville. Lodging in our hotel also provides business travelers with an ideal location near Thermo Fisher Scientific, First Step Farms, Slosman Corporation and other businesses in Asheville. Our accommodations offer over 4,700 square feet of flexible meeting space and a convenient on-site business center. We go beyond ordinary Asheville hotels to offer premium services like guaranteed wake-up calls, a breakfast bar, a fitness center and free high-speed, wireless Internet access. You can take a dip in our heated, indoor/outdoor pool and unwind with dinner and drinks at 435 Grill. We invite you to discover exceptional comfort at the Holiday Inn Hotel Asheville - Biltmore West. ... more   less 

Additional Information about Holiday Inn-Asheville Biltmore West

Address: 435 Smokey Park Hwy, Asheville, NC 28806-1028
Location: United States > North Carolina > North Carolina Mountains > Asheville
Price Range: $110 - $334 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Holiday Inn-Asheville Biltmore West 3*
Number of rooms: 156
Reservation Options:
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Also Known As:
Holiday Inn-Asheville Biltmore West Hotel Asheville
Asheville Holiday Inn
Hotel Style:
#25 Family Hotel in Asheville
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