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Doubletree Hotel Biltmore / Asheville

Traveler (111)
Room & Suite (128)
Videos (1)
Certificate of Excellence

About

#16 of 72 hotels in Asheville
Location
Cleanliness
Service
Value
Certificate of Excellence
GreenLeaders GreenPartner
The DoubleTree by Hilton Asheville Biltmore is a full-service hotel located one block from The Biltmore Estate and walking distance from eclectic shopping and restaurants of historic Biltmore Village. This newly renovated 197-room hotel offers guests a distinctive upscale ambiance in a relaxing atmosphere, and a complimentary fresh-baked DoubleTree cookie upon arrival. Renovations include improvements to its Cecil Wing Guest Rooms, lobby, public and meeting space, as well as adding a a state-of-the-art e-Lounge Business Center and Market Place. Other amenities include: indoor pool, complimentary high speed wireless Internet, ultra-modern fitness facility and more. Our in-house catering service offers a variety of culinary and event options, from small corporate meetings to full-scale weddings. The DoubleTree is a drop-off and pick up point for the Historic Asheville Trolley Tours; and only minutes from downtown Asheville, major interstates, the Blue Ridge Parkway and Asheville airport
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Pets Allowed ( Dog / Pet Friendly )
Airport transportation
Business Center with Internet Access
Free internet
Wifi
Public wifi
Paid internet
Internet
Hot tub
Indoor pool
Heated pool
Restaurant
Breakfast available
Breakfast buffet
Conference facilities
Banquet room
Meeting rooms
Non-smoking hotel
ATM on site
24-hour front desk
Dry cleaning
Laundry service
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Room features
Non-smoking rooms
Suites
Family rooms
Air conditioning
Room service
Flatscreen TV
Good to know
HOTEL CLASS
HOTEL STYLE
Family
Centrally Located
Languages Spoken
English, Spanish
Hotel links
Visit hotel website
Special Offer:Price Match Guarantee
Hotel deals

Location

Full view
82Good for walkers
Grade: 82 out of 100
13Restaurantswithin 0.3 miles
10Attractionswithin 0.3 miles
1,893Reviews
31Q+A
100Room tips
Traveler rating
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Popular mentions
Great location, but the hotel and service were not at all what I expected from a Doubletree property. The rooms were small, dingy, and outdated. The furniture was stained, the A/C had a slightly musty smell. The staff were not overly friendly, helpful, or personable. Hotel reminded me more of a Comfort Inn than a Doubletree. Save your money and stay elsewhere!
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Review collected in partnership with DoubleTree by Hilton
Hotel's Favorite
We were in town for an event at the Biltmore House. Although there was a line at checkin it moved quickly. We were greeted by a smiling lady named Bree. She welcomed us as Hilton Honors members and was professional, accommodating and quick with checking us in. We were given our warm DT cookie, key cards and coupons for breakfast. We stopped by the FD several times with questions and Bree was always quick with help and always remembered us by name and room number. The room was very clean and comfortable. I wish we were staying more than one night. The breakfast had a nice selection of items ranging from healthy to savory, it also included Omelets to order. Coffee was hot and tasty. All servers were very attentive and did not let an empty plate sit or a beverage go empty. Great job!!! We enjoyed our stay and would highly recommended this hotel. We will definitely return when we are in the area!
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Response from Biltmore Farms H, Guest Relations Manager at Doubletree Hotel Biltmore / Asheville
Responded 5 weeks ago
Etbunker87, We are honored that you would highly recommend staying at our hotel to others. We are thrilled you enjoyed your stay with us as much as you did. We have a great staff, as you experienced, that works with a spirit of hospitality. We will make sure to forward your comments to Bree and the breakfast staff. Thank you for staying with us and we hope to see you again for that longer stay! Safe travels, Tyler Beggs Marketing & Guest Relations
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This is an excellent hotel with a fantastic breakfast. Located close to Biltmore village. It is an easy drive or walk to Biltmore Village from hotel. There is also a shuttle service available to get you to Biltmore Village. The hotel staff are extremely friendly, courteous, and helpful. Nice pictures and history of the area adorn the walls. A bargain!
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Review collected in partnership with DoubleTree by Hilton
Response from Biltmore Farms H, Guest Relations Manager at Doubletree Hotel Biltmore / Asheville
Responded yesterday
lafindiana, Thank you for taking the time to give us feedback on your stay with us. We are delighted to see that you enjoyed our convenient location, delicious breakfast, and hospitable staff. We are proud of our team here at DoubleTree, and we appreciate your business. Thank you again for staying with us. We hope to see you soon! Safe travels, Hannah Thompson Marketing & Guest Relations
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This is my go to every time I am in Asheville. Great staff, location and the breakfast is amazing! So easy to zip in and out. Parking is great and it is so close to downtown, Biltmore area and wonderful restaurants.
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Review collected in partnership with DoubleTree by Hilton
Response from Biltmore Farms H, Guest Relations Manager at Doubletree Hotel Biltmore / Asheville
Responded yesterday
L6098WFkathyd, Thank you for taking the time to review your stay with us. We are delighted that you continually choose us for your traveling needs! We have a great staff who provide quality service and food; additionally, we're glad you enjoyed the location of our property. We hope to see you again soon! Thank you for your awesome feedback. Safe travels, Hannah Thompson Marketing & Guest Relations
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The rooms are very worn and dirty. We were in room 110. Mold in the shower, the carpet was worn so bad they had patches everywhere. I understand this is pet friendly hotel but they should not put people without pet surrounded by people with pets. We had a very large dog across from us who barked all the time. Next to us was a poor dog they kenneled and cried as it hit its kennel all night long. The maids had loud and long conversations in front of our door. One of their supply closets was next to our room. We are diamond members, typically we enjoy Hilton properties. But when we asked to move we were told they couldn’t upgrade us. I asked for the same type room just not one surrounded by dogs and mold. The front desk acknowledged the dogs were loud. Her exact words “Oh, you used points to pay. At least you got free breakfast.” We spent 150,000 points. When I brought all this to the attention of customer service, they said they’d let the hotel know and gave me 10,000 back. The hotel knows but did not care. I was fooled by all these positive reviews unless we had the only terrible room I can’t say I believe them. This is the first negative review I have left about a Hilton Property. There are quite a few hotels to choose when staying in Asheville, please don’t choose this one.
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Review collected in partnership with this hotel
Response from Biltmore Farms H, Public Relations Manager at Doubletree Hotel Biltmore / Asheville
Responded 4 days ago
micday3, Please accept our sincere apology for your experience at our property. This is not at all what we want for your stay. We will be reaching out to you directly to address this. Regards, Salem Rana Assistant General Manager
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PRICE RANGE
$163 - $328 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
doubletree hotel biltmore asheville, doubletree asheville, asheville doubletree
LOCATION
United StatesNorth CarolinaNorth Carolina MountainsAsheville
NUMBER OF ROOMS
197
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