Checking in was a bit much, (but there was a medical emergency at the time). The clerk wasn't very friendly, but maybe he was too occupied over the emergency. The lady at checkout was nice and very friendly. I stayed in the second building and the room was fine. No noise, comfortable bed and the room was clean.
The Ramada by Wyndham Asheville Southeast was just horrible. We stayed with a small (13 lb) dog and was put in the main hotel. It REEKED of cigarettes! Our first room was on the 2nd (main floor) and was non-smoking. It stunk. We were moved to the second floor (called 3rd floor). This entire upper floor (no elevator) was supposed to be non-smoking, but it also smelled horribly. The hotel was filthy and in dire need of repairs. Even the towels were cheap. We stayed during Dec 2020, so has taken spare pillow cases and Lysol. They were both greatly needed. The only reason we did not move was because of the hassle of moving and we had a pet. Would not stay again, even if the entire stay was free! Oh....we were greeted by 3 police cars, 1 fire engine and an ambulance on our last night. No fire, just walking a guest out - maybe domestic issue?…
Stayed here Nov 2020. Hotel itself is a bit dated. As such so is some of the furniture in the room. We had a double queen. In the room, we have fridge, microwave, ac, tv. All worked. Beds are comfy. The ac unit developed a leak after overnight use. There was also a slightly musty smell to the room. Staff are excellent(front desk and manager) who went out of their way to show us different rooms. I accidentally booked a smoking room and they accommodated us in non smoking ones. Overall, a good stay.
Staff refuses to wear masks. There were stains on our bed making us question their cleaning protocol. Tried to request a refund and the manager was rude and unprofessional. This place should be fined and or shut down.
We stayed for 2 nights and changed rooms 3 times ist the AC was not working and then 2nd time lock stucked and 3 time when we changed the room found bugs in the room . Was expecting call from management but no cut service at all . Worse experience never visit this hotel
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