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Four Points by Sheraton Asheville Downtown

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Four Points by Sheraton Asheville Downtown
Four Points by Sheraton Asheville Downtown
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721 Reviews from our TripAdvisor Community

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Showing 715: English reviews
Napoleon, Ohio
Level Contributor
21 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed yesterday NEW

This hotel was just OK rooms a little small but adequate for the stay. Location to downtown is great. Easy walk to anywhere downtown. Dining food was good. Shower bath room amenities were different. Shower wall soap and other dispensers were neat. Popcorn at front desk was good. Room cleaning staff was very nice.

Helpful?
Thank Matthew G
Augusta, Georgia
Level Contributor
50 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 74 helpful votes
3 of 5 stars Reviewed 3 days ago NEW

You won’t be disappointed with the location. Easy walk to anything and everything in downtown Asheville. Other than that, I had expected something much better since we had a “group discount” rate of $225 a night (we were there for two nights). I was severely disappointed. Had a room on the second floor with a nasty damp smell. Realized the... More 

Helpful?
Thank OhioGoneSouth
Shannon M, General Manager at Four Points by Sheraton Asheville Downtown, responded to this review

Thank you for your comments. I regret that we missed the opportunity to meet and exceed your expectations. I plan to share your feedback with my staff to use as a coaching opportunity. I do hope you will give us another opportunity to provide you with a great stay in the future. Shannon Mason General Manager More 

Bradford, Tennessee
Level Contributor
64 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
3 of 5 stars Reviewed 3 days ago NEW

Not the hotel we were expecting for a Four Points Sheraton - small, old, limited amenities. We ended up in handicapped rooms in the basement which were musty. Our floor was dirty but were told they were booked full and couldn't move.

Helpful?
Thank denisacate
Shannon M, General Manager at Four Points by Sheraton Asheville Downtown, responded to this review

Thank you for your comments. I regret that we missed the opportunity to meet and exceed your expectations. I plan to share your feedback with my staff to use as a coaching opportunity. I do hope you will give us another opportunity to provide you with a great stay in the future. Shannon Mason General Manager More 

Nashville, Tennessee
Level Contributor
82 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
3 of 5 stars Reviewed 4 days ago NEW

This hotel was ok, it was a little loud through the night and the quality was just decent. From a location stand point, it is nice. It's walking distance to anything downtown. But the hotel itself isn't amazing, BUT it is a little cheaper. So you get what you pay for or what you don't....so if you're on a tighter... More 

Helpful?
Thank Chad J
Shannon M, General Manager at Four Points by Sheraton Asheville Downtown, responded to this review

Thank you for your comments. I regret that we missed the opportunity to meet and exceed your expectations. I plan to share your feedback with my staff to use as a coaching opportunity. I do hope you will give us another opportunity to provide you with a great stay in the future. Shannon Mason General Manager More 

Raleigh, North Carolina
Level Contributor
10 reviews
3 of 5 stars Reviewed 1 week ago

We were traveling for a wedding at the Biltmore and came in on Friday late. So that Friday early I called and spoke with a young lady about making sure we requested a King size bed and "nice room" (they know the ones). She was polite and confirmed that we could be accommodated. I wanted to do that since we... More 

Helpful?
Thank Alexis K
Shannon M, General Manager at Four Points by Sheraton Asheville Downtown, responded to this review

Thank you for your comments. I regret that we missed the opportunity to meet and exceed your expectations. I plan to share your feedback with my staff to use as a coaching opportunity. I do hope you will give us another opportunity to provide you with a great stay in the future. Shannon Mason General Manager More 

Charlotte, North Carolina
Level Contributor
18 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
1 of 5 stars Reviewed 1 week ago via mobile

I don't usually write negative reviews, but this place was ridiculous. I will first say that the staff was very friendly, and the lobby clean and inviting. I will now simply list the issues: 1) There was no laundry bag in the closet for dirty clothes 2) Internet was spotty, with connection going out a couple of times 3) Coffee... More 

Helpful?
2 Thank MrsSfromCLT
Shannon M, General Manager at Four Points by Sheraton Asheville Downtown, responded to this review

Thank you for your comments. I regret that we missed the opportunity to meet and exceed your expectations. I plan to share your feedback with my staff to use as a coaching opportunity. I must say I am quite shocked as I have never heard this many issues for a room ever. Thank you for bringing it to my attention.... More 

2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

I love this hotel!! I have stayed here multiple times on business and every time I walk in the door I feel right at home with the great staff and comfortable atmosphere. Growing up in Asheville, I feel that Four Points captures the local feel of the city unlike the other hotels that are priced so outrageously you can't afford... More 

Helpful?
1 Thank Julia K
Shannon M, General Manager at Four Points by Sheraton Asheville Downtown, responded to this review

Thank you for your feedback and taking the time to post your comments. I am so glad that you enjoyed your stay. I hope you will plan to stay with us on your next trip to Asheville. Shannon Mason General Manager More 

New Orleans, Louisiana
Level Contributor
87 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Contrary to some of the reviews I read, we got a great rate ($139) and were very pleased with our accommodations.We loved the location, right on the edge of Downtown, an easy walk to everything. We never had to use our car, which sat in the hotel's free parking lot. Room, with fridge and coffee maker was clean and spacious.... More 

Helpful?
Thank NOmadfolk2
Shannon M, General Manager at Four Points by Sheraton Asheville Downtown, responded to this review

Thank you for your feedback and taking the time to post your comments. I am so glad that you enjoyed your stay. I hope you will plan to stay with us on your next trip to Asheville. Shannon Mason General Manager More 

Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
2 of 5 stars Reviewed 3 weeks ago

Hotel is dated and needs a renovation. The rooms are small and not up to a Starwood standard. Elevator smelled and was very slow. Staff was friendly and courteous. For their price they should seve breakfast included.

Helpful?
1 Thank Wendy W
Shannon M, General Manager at Four Points by Sheraton Asheville Downtown, responded to this review

Thank you for your comments. I regret that we missed the opportunity to meet and exceed your expectations. I plan to share your feedback with my staff to use as a coaching opportunity. I do hope you will give us another opportunity to provide you with a great stay in the future. Shannon Mason General Manager More 

Sorrento, Florida
1 review
common_n_hotel_reviews_1bd8 5 helpful votes
1 of 5 stars Reviewed 3 weeks ago

I'm glad it is a 200 character MINIMUM... I have stayed all over Asheville, and travel constantly, always in the "better" places, which I always knew Starwood properties to be. NOT so here.. where do I start... First, if you are here for business or need to be able to connect, you can't here.. yes you MIGHT get Wi-Fi, but... More 

Helpful?
5 Thank benwhite0525
Shannon M, General Manager at Four Points by Sheraton Asheville Downtown, responded to this review

Thank you for your comments. I regret that we missed the opportunity to meet and exceed your expectations. I plan to share your feedback with my staff to use as a coaching opportunity. I do hope you will give us another opportunity to provide you with a great stay in the future. Shannon Mason General Manager More 

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Restaurant
  • Pool
  • Free High Speed Internet ( WiFi )
  • Bar/Lounge
  • Room Service
  • Free Parking
  • Fitness Center with Gym / Workout Room
GreenPartner Learn More
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Pool
  • Bar/Lounge
  • Fitness Center with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Meeting Rooms
  • Laundry Service
  • Multilingual Staff
  • Room Service
  • Free Parking
  • Dry Cleaning
  • Business Center with Internet Access
  • Concierge
  • Banquet Room
  • Conference Facilities
Official Description (provided by the hotel)
Our Asheville Hotel is located Downtown and offers the convenience of a great location while being nestled among the Blue Ridge Mountains. We have a committed, lively staff and put our guest's needs first! ... more   less 

Additional Information about Four Points by Sheraton Asheville Downtown

Address: 22 Woodfin St, Asheville, NC 28801-3022
Location: United States > North Carolina > North Carolina Mountains > Asheville
Price Range: $116 - $336 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Four Points by Sheraton Asheville Downtown 3*
Number of rooms: 149
Reservation Options:
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Also Known As:
4 Points By Sheraton Asheville Downtown
Four Points By Sheraton Asheville Downtown Hotel Asheville
Four Points Asheville Downtown
Best Western Asheville
Asheville Sheraton
Asheville Four Points
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