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Four Points by Sheraton Asheville Downtown

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Four Points by Sheraton Asheville Downtown
Four Points by Sheraton Asheville Downtown
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724 Reviews from our TripAdvisor Community

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Showing 718: English reviews
Chapel Hill, North Carolina
Level Contributor
68 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
3 of 5 stars Reviewed 2 days ago NEW

This hotel is walking distance to downtown Asheville and parking was free. The rooms are clean and modern. The room was dimly lit - difficult to pick out a matching outfit without throwing open the curtains (which we couldn't do since we were on ground level right by the pool). All outlets in the room were utilized by a light... More 

Helpful?
Thank DARK622007
Level Contributor
9 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

I stayed here for a conference that was across the street at the Renaissance Hotel. It was much more affordable and I had no problems during the 3 night stay. Room was very clean and quiet. They were at, or near, capacity but I never heard any noise from other rooms or in the hallway. Seems that all rooms have... More 

Helpful?
Thank Yosemgirl
New York City, New York
2 reviews
5 of 5 stars Reviewed 3 days ago NEW

We never stay at the big hotels, but needed a place for a few days on our road trip September, 2015, and chose Sheraton Asheville downtown. The room was clean and it was handy location. But the best part was the staff. THEY WERE WARM AND THEY WERE WONDERFUL.

Helpful?
Thank lovestotravel60763
Napoleon, Ohio
Level Contributor
21 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed 5 days ago NEW

This hotel was just OK rooms a little small but adequate for the stay. Location to downtown is great. Easy walk to anywhere downtown. Dining food was good. Shower bath room amenities were different. Shower wall soap and other dispensers were neat. Popcorn at front desk was good. Room cleaning staff was very nice.

Helpful?
Thank Matthew G
Augusta, Georgia
Level Contributor
50 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 76 helpful votes
3 of 5 stars Reviewed 1 week ago NEW

You won’t be disappointed with the location. Easy walk to anything and everything in downtown Asheville. Other than that, I had expected something much better since we had a “group discount” rate of $225 a night (we were there for two nights). I was severely disappointed. Had a room on the second floor with a nasty damp smell. Realized the... More 

Helpful?
2 Thank OhioGoneSouth
Shannon M, General Manager at Four Points by Sheraton Asheville Downtown, responded to this review

Thank you for your comments. I regret that we missed the opportunity to meet and exceed your expectations. I plan to share your feedback with my staff to use as a coaching opportunity. I do hope you will give us another opportunity to provide you with a great stay in the future. Shannon Mason General Manager More 

Bradford, Tennessee
Level Contributor
64 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
3 of 5 stars Reviewed 1 week ago NEW

Not the hotel we were expecting for a Four Points Sheraton - small, old, limited amenities. We ended up in handicapped rooms in the basement which were musty. Our floor was dirty but were told they were booked full and couldn't move.

Helpful?
2 Thank denisacate
Shannon M, General Manager at Four Points by Sheraton Asheville Downtown, responded to this review

Thank you for your comments. I regret that we missed the opportunity to meet and exceed your expectations. I plan to share your feedback with my staff to use as a coaching opportunity. I do hope you will give us another opportunity to provide you with a great stay in the future. Shannon Mason General Manager More 

Nashville, Tennessee
Level Contributor
88 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
3 of 5 stars Reviewed 1 week ago

This hotel was ok, it was a little loud through the night and the quality was just decent. From a location stand point, it is nice. It's walking distance to anything downtown. But the hotel itself isn't amazing, BUT it is a little cheaper. So you get what you pay for or what you don't....so if you're on a tighter... More 

Helpful?
Thank Chad J
Shannon M, General Manager at Four Points by Sheraton Asheville Downtown, responded to this review

Thank you for your comments. I regret that we missed the opportunity to meet and exceed your expectations. I plan to share your feedback with my staff to use as a coaching opportunity. I do hope you will give us another opportunity to provide you with a great stay in the future. Shannon Mason General Manager More 

Raleigh, North Carolina
Level Contributor
10 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed 1 week ago

We were traveling for a wedding at the Biltmore and came in on Friday late. So that Friday early I called and spoke with a young lady about making sure we requested a King size bed and "nice room" (they know the ones). She was polite and confirmed that we could be accommodated. I wanted to do that since we... More 

Helpful?
2 Thank Alexis K
Shannon M, General Manager at Four Points by Sheraton Asheville Downtown, responded to this review

Thank you for your comments. I regret that we missed the opportunity to meet and exceed your expectations. I plan to share your feedback with my staff to use as a coaching opportunity. I do hope you will give us another opportunity to provide you with a great stay in the future. Shannon Mason General Manager More 

Charlotte, North Carolina
Level Contributor
18 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
1 of 5 stars Reviewed 2 weeks ago via mobile

I don't usually write negative reviews, but this place was ridiculous. I will first say that the staff was very friendly, and the lobby clean and inviting. I will now simply list the issues: 1) There was no laundry bag in the closet for dirty clothes 2) Internet was spotty, with connection going out a couple of times 3) Coffee... More 

Helpful?
2 Thank MrsSfromCLT
Shannon M, General Manager at Four Points by Sheraton Asheville Downtown, responded to this review

Thank you for your comments. I regret that we missed the opportunity to meet and exceed your expectations. I plan to share your feedback with my staff to use as a coaching opportunity. I must say I am quite shocked as I have never heard this many issues for a room ever. Thank you for bringing it to my attention.... More 

2 reviews
5 of 5 stars Reviewed 2 weeks ago

I love this hotel!! I have stayed here multiple times on business and every time I walk in the door I feel right at home with the great staff and comfortable atmosphere. Growing up in Asheville, I feel that Four Points captures the local feel of the city unlike the other hotels that are priced so outrageously you can't afford... More 

Helpful?
Thank Julia K
Shannon M, General Manager at Four Points by Sheraton Asheville Downtown, responded to this review

Thank you for your feedback and taking the time to post your comments. I am so glad that you enjoyed your stay. I hope you will plan to stay with us on your next trip to Asheville. Shannon Mason General Manager More 

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Amenities

Highlights
  • Restaurant
  • Pool
  • Free High Speed Internet ( WiFi )
  • Bar/Lounge
  • Room Service
  • Free Parking
  • Fitness Center with Gym / Workout Room
GreenPartner Learn More
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Pool
  • Bar/Lounge
  • Fitness Center with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Meeting Rooms
  • Laundry Service
  • Multilingual Staff
  • Room Service
  • Free Parking
  • Dry Cleaning
  • Business Center with Internet Access
  • Concierge
  • Banquet Room
  • Conference Facilities
Official Description (provided by the hotel)
Our Asheville Hotel is located Downtown and offers the convenience of a great location while being nestled among the Blue Ridge Mountains. We have a committed, lively staff and put our guest's needs first! ... more   less 

Additional Information about Four Points by Sheraton Asheville Downtown

Address: 22 Woodfin St, Asheville, NC 28801-3022
Location: United States > North Carolina > North Carolina Mountains > Asheville
Price Range: $115 - $337 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Four Points by Sheraton Asheville Downtown 3*
Number of rooms: 149
Reservation Options:
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Also Known As:
4 Points By Sheraton Asheville Downtown
Four Points By Sheraton Asheville Downtown Hotel Asheville
Four Points Asheville Downtown
Best Western Asheville
Asheville Sheraton
Asheville Four Points
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