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Four Points by Sheraton Asheville Downtown

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Four Points by Sheraton Asheville Downtown
Four Points by Sheraton Asheville Downtown
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709 Reviews from our TripAdvisor Community

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Showing 703: English reviews
Hampton, Virginia
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

My family of 3 (me, husband, and 7yo son) stayed at this hotel in Asheville. The hotel was nice and very close to downtown. We walked downtown almost everyday (thanks to Pokemon go). I have to say that Deonte, one of the front desk attendants, was the absolute BEST!!!! He was always so friendly, gave good advice as to what... More 

Helpful?
Thank girlie929
Knoxville, Tennessee
Level Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed 4 days ago NEW via mobile

This hotel did not meet the standard to other Four Points hotels I have visited. This appears to be an older hotel that Four Points took over. When we arrived we heard the front desk employees discussing how they were oversold by 7 rooms for that night. Luckily we got our room, felt sorry for the people who would be... More 

Helpful?
Thank prlsnaps
Cherry Hill, New Jersey
Level Contributor
82 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
2 of 5 stars Reviewed 5 days ago NEW

Beginning with the only saving grace, the staff and management were quite responsive and tried to fix the myriad of problems that plagued this hotel for a business traveler. The biggest consistent problem was the spotty and intermittent Internet access. Their only solution was to reset their routers but they never bothered to check to see if that solved the... More 

Helpful?
Thank jwyblf
Jacksonville, Florida
Level Contributor
3 reviews
2 of 5 stars Reviewed 5 days ago NEW via mobile

The hotel is aptly named. On a ten point scale, that's what I give it: four points. On arrival, they couldn't find my reservation. That was because they were searching for it by my first name. Next, two sets of room keys didn't work. The staff explained that this was common, and at least checked to see if the third... More 

Helpful?
Thank Chris C
Akron, Ohio
Level Contributor
49 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed 1 week ago

The room was a little worn, the TV worked periodically because the power strip it was plugged into kept switching off when we bumped it. The location was excellent as was the staff. Overall it was a typical Four Points and we would stay here again if in the area.

Helpful?
1 Thank GDGD4nGDGD
Douglasville, United States
Level Contributor
9 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed 1 week ago

My sister and I traveled to Asheville to stay at an area spa resort and decided to stay here, as it is walking distance to downtown Asheville. Since we were coming directly from another hotel to this property, we were early. I wanted to park the car and walk to shops. When I made the reservation online, I requested a... More 

Helpful?
1 Thank Glenna O
Shannon M, General Manager at Four Points by Sheraton Asheville Downtown, responded to this review

Thank you for your candid feedback. I apologize if anyone on my staff was rude to your or neglected to give you great service. Please give me a call at your earliest convenience as I would like to have some more information about your experience. I plan to address this immediately with my staff. 828-253-1851 Sincerely, Shannon Mason General Manager More 

Harrisonburg, Virginia, United States
Level Contributor
11 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 stars Reviewed 1 week ago

Checked in yesterday - got to our floor and the hallway smelled musty and mildewy. our room had the same odor. We asked about it and they said they would look into it. Upon our return the musty smell was replaced with air freshener. my husband is EXTREMELY sensitive and couldn't breath easily. They let us leave - and are... More 

Helpful?
1 Thank Jennifer C
Shannon M, General Manager at Four Points by Sheraton Asheville Downtown, responded to this review

Thank you for providing us with feedback. On the night of July 18th I had a cleaning service come in and clean the carpets. I do apologize that you encountered this issue as we like to deep clean the carpets monthly to prevent such occurrences. Please give me a call here at the hotel at your earliest convenience as I... More 

NY, NY
Level Contributor
45 reviews
39 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
4 of 5 stars Reviewed 1 week ago

I've stayed at a few places in Asheville and for a short business trip this one worked quite well. It was nice to be walking distance to downtown. The staff was quite nice, ready with recommendations. It had a nice big parking lot too. I actually booked it because it was the least expensive option and I was pleasantly surprised... More 

Helpful?
Thank FromNYto?
Shannon M, General Manager at Four Points by Sheraton Asheville Downtown, responded to this review

Thank you for your feedback and taking the time to post your comments. I am so glad that you enjoyed your stay. I hope you will plan to stay with us on your next trip to Asheville. Shannon Mason General Manager More 

Cary, North Carolina
Level Contributor
95 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Close to downtown, comfortable hotel, friendly staff. Reasonably priced for location. Close to a piano bar that was a lot of fun and easy walking to all the downtown restaurants. Would definitely stay here again.

Helpful?
Thank Darla G
Shannon M, General Manager at Four Points by Sheraton Asheville Downtown, responded to this review

Thank you for your feedback and taking the time to post your comments. I am so glad that you enjoyed your stay. I hope you will plan to stay with us on your next trip to Asheville. Shannon Mason General Manager More 

Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 2 weeks ago

My husband and I took a mini vacation to Ashville NC and stayed at the Four Points hotel. The staff was extremely helpful and friendly, while the rooms were clean, comfortable and well appointed. The breakfast was good with a variety that would please most any appetite. The attached chop house house had a fantastic selection of local beers and... More 

Helpful?
Thank Karentheplanner
Shannon M, General Manager at Four Points by Sheraton Asheville Downtown, responded to this review

Thank you for your feedback and taking the time to post your comments. I am so glad that you enjoyed your stay. I hope you will plan to stay with us on your next trip to Asheville. Shannon Mason General Manager More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Amenities

Highlights
  • Restaurant
  • Pool
  • Free High Speed Internet ( WiFi )
  • Bar/Lounge
  • Room Service
  • Free Parking
  • Fitness Center with Gym / Workout Room
GreenPartner Learn More
About the property
  • Wheelchair access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Restaurant
  • Pool
  • Bar/Lounge
  • Fitness Center with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Meeting Rooms
  • Laundry Service
  • Multilingual Staff
  • Room Service
  • Free Parking
  • Dry Cleaning
  • Business Center with Internet Access
  • Concierge
  • Banquet Room
  • Conference Facilities
Official Description (provided by the hotel)
Our Asheville Hotel is located Downtown and offers the convenience of a great location while being nestled among the Blue Ridge Mountains. We have a committed, lively staff and put our guest's needs first! ... more   less 

Additional Information about Four Points by Sheraton Asheville Downtown

Address: 22 Woodfin Street, Asheville, NC 28801-3022
Location: United States > North Carolina > North Carolina Mountains > Asheville
Price Range: $121 - $325 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Four Points by Sheraton Asheville Downtown 3*
Number of rooms: 149
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Also Known As:
4 Points By Sheraton Asheville Downtown
Four Points By Sheraton Asheville Downtown Hotel Asheville
Four Points Asheville Downtown
Best Western Asheville
Asheville Sheraton
Asheville Four Points
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