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Best Western Asheville Tunnel Road

Cancelon$74*
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Certificate of Excellence
GreenLeadersSilver level
06/04/2017 06/05/2017
1 room 2 adults 0 children
$112*
$74*
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Best Western Asheville Tunnel Road
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1,414 Reviews from our TripAdvisor Community

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Georgetown, South Carolina
Reviewed 4 days ago NEW

This motel provides the basics -- a clean room, a pool, breakfast. It has 2 floors with no elevator to get to the second. If you need a ground floor, be sure to request this when you make your reservation. We stayed on the back side of the first building facing away from the highway -- so no traffic noise.Breakfast...

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Helpful?
Thank Kathy M
Maddie H, guest service at Best Western Asheville Tunnel Road, responded to this review

Thank you for your review. We appreciate all of the feedback. We have 3 ice machines in our property one is located in the lobby and the other two are all located on the ground floor underneath the staircases. Again, thank you and we hope to see you again soon.

North Attleboro, MA & Sebastian, FL
HOTEL’S FAVORITE REVIEW
Reviewed 3 weeks ago

We were in town for a few days for a wedding. The place was nice and clean, probably recently updated. Everyone was very friendly from the check-in clerk to the maids. The room smelled of bleach when we first came in, so it must have recently been cleaned. There was always plenty of ice in the machine.The breakfast was excellent...

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Helpful?
Thank Retired50
About Hotel's Favorite Review
Maddie H, Guest Services at Best Western Asheville Tunnel Road, responded to this review

Thank you for your review. Thank you for all of your feedback I appreciate it and know that we use all of our guest feedback as a way to continually improve. We hope to see you back soon!

The Hague, The Netherlands
Reviewed 1 week ago

We were glad to leave this hotel. We could hear the sound of the TV of the neighbour's through our walls in room 208. Unfortunately, they decided to watch their telly until midnight. After that they tried to smash their door several times. That, combined with a couple of cushions that really stink made our night not one to remember....

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Helpful?
Thank Paul_&_Sanderella
Maddie H, Guest Service at Best Western Asheville Tunnel Road, responded to this review

Sorry to hear about your experienced and other issues. We do have a front desk staff on duty to assist with any issues like noise. Please, when you come back to Asheville stay with us so we can make it up to you. Thank you!

Burlington, North Carolina
Reviewed 1 week ago

Best Western on Tunnel is our go-to. We've been coming for years. It's always been clean and updated, best value for the area, and pet friendly! Such a quick little drive into downtown and lots of conveniences and parks super close.

Review collected in partnership with Best Western
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Helpful?
Thank JennKNealis
Maddie H, guest service at Best Western Asheville Tunnel Road, responded to this review

Thank you for your five star review! I will pass along your wonderful comments to our housekeeping staff and maintenance staff who work hard to make sure every guest feels at home. I appreciate all of our feedback and hope to see you again soon!

Reviewed 1 week ago

Noisy, especially if you face Tunnel road. Gap under that allow light, noise and weather to intrude. AC broke and instead of give us another room they kept saying that it would be fixed, but it took four hours, about the time we were getting ready for bed. Did I mention how noisy it was? There is new construction next...

Review collected in partnership with Best Western
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Helpful?
Thank tompX5472HK
Maddie H, Guest Services at Best Western Asheville Tunnel Road, responded to this review

Thank you for your review. I would like to apologies for the issues in the room and that we did not handle the AC breaking in a timely manner. The construction next door is unfortunately not in our control and we hope our guest will understand. We hope that you will give us a second chance and stay with us...

Dearborn, Michigan
Reviewed 1 week ago

Everything was excellent except for the refrigarator that wasn't working. Overall the rooms were clean. No elevator. Good location. Staff were very friendly. Very less items in breakfast if you are a vegetarian

Review collected in partnership with Best Western
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Helpful?
Thank Srikanth A
Maddie H, Guest Services at Best Western Asheville Tunnel Road, responded to this review

Thank you for your five star review. I appreciate all of your great feedback! I hope the next time you are in the are you will stay with us again!

new york
Reviewed 2 weeks ago

Well appointed, very accommodating staff and decent breakfast buffet. The motel is conveniently located from the major tourist and business areas, and can be reached by highways as well as city streets.

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Helpful?
Thank voyagernewyork
Maddie H, Guest Services at Best Western Asheville Tunnel Road, responded to this review

Thank you for your review. We are glad to hear our location worked for all your needs and you enjoyed your stay. We look forword to seeing you again soon!

Bloomingdale, New York
Reviewed 2 weeks ago

The Best Western in Asheville is conveniently located to downtown, a straight two mile drive on Tunnel Road. The housekeeping staff is excellent as the room was spotless. The breakfasts were the same boring food found at any other chain motel. The major downside is no laundry facilities. We had to waste a couple of hours sitting in a laundromat...

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Helpful?
Thank bryjak
Maddie H, Guest Services at Best Western Asheville Tunnel Road, responded to this review

Thank you for your review. We appreciate all of your feedback and will use it to continue to improve. We hope that you will visit us in the future.

Knoxville, United States
Reviewed 3 weeks ago

I guess you cannot expect honest housekeeping staff. They kept my Paul Mitchell flat iron I accidentally left behind. When I called the hotel about it, I was basically ignored. We normally do not leave things behind, but since I did, I called to ask to have my items shipped. After 5 calls, I have given up. I will not...

Review collected in partnership with Best Western
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Helpful?
Thank annrV1135JM
Maddie H, Guest Services at Best Western Asheville Tunnel Road, responded to this review

Thank you for your review. We have been in contact with you about the issue. We understand that things do get left behind and we do our best when this happens. We communicate with our housekeeping staff and have a lost and found long for this situation. We know that when you first called us you were missing a number...

NJ, United States
Reviewed 3 weeks ago

The staff was very friendly and professional. Our stay was smooth and comfortable even with the light that was fixed while we were out for the day. We spent time in the Blue Ridge Mountains and Biltmore as well as downtown so we were fine with being outside the city. The free parking was a benefit. We also appreciated the...

Review collected in partnership with Best Western
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Helpful?
Thank tammyd692
Maddie H, Guest Services at Best Western Asheville Tunnel Road, responded to this review

Thank you for your review! It sounds like you had a great visit to Asheville and were able to take advantage of our great location near downtown and the Blue Ridge Parkway. Thank you again and hope to see you back the next time you are in the area!

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06/04/2017 06/05/2017
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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Pool
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Breakfast included
GreenLeadersSilver level
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Pool
Room types
  • Non-Smoking Rooms
  • Kitchenette
  • Family Rooms
In your room
  • Microwave
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Breakfast included
  • Business Center with Internet Access

Additional Information about Best Western Asheville Tunnel Road

Address: 501 Tunnel Road, Asheville, NC 28805-1824 (Formerly BEST WESTERN Of Asheville Biltmore East)
Location: United States > North Carolina > North Carolina Mountains > Asheville
Price Range: $109 - $240 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Best Western Asheville Tunnel Road 2.5*
Number of rooms: 87
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Hotels.com, Best Western, Expedia, Hotwire, Travelocity, Orbitz, Priceline, Cheap Tickets, Cancelon, getaroom.com, TripOnline SA, HotelQuickly and HotelsClick so you can book your Best Western Asheville Tunnel Road reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Best Western Of Asheville Biltmore East Hotel Asheville
Best Western Asheville Biltmore East
Asheville Best Western
Hotel Style:
#3 Green Hotel in Asheville
#9 Business Hotel in Asheville
#22 Family Hotel in Asheville
#22 Romantic Hotel in Asheville
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Questions & Answers

Here's what travelers have asked, with answers from Best Western Asheville Tunnel Road staff and other travelers.
10 questions
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Questions? Get answers from Best Western Asheville Tunnel Road staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Older travelers should request ground floor room -- no elevators.”
317KathyM, 4 days ago | Read review
“lower level good for accessability”
voyagernewyork, 2 weeks ago | Read review
“Rooms in the back were quieter.”
Retired50, 3 weeks ago | Read review
“probably any room. Ours was a corner room near the entrance and very quiet.”
babs295, 3 weeks ago | Read review
“Ground floor is always good and easily accessable.”
mariemhammond, 4 weeks ago | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question
Cancelon
$74* /night
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Booking.com$92
Orbitz.com$92
HotelQuickly$112
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Prices are for 1 room, 2 adults
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