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BEST WESTERN Asheville Tunnel Road

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BEST WESTERN Asheville Tunnel Road
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1,276 Reviews from our TripAdvisor Community

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Showing 1,263: English reviews
Ashville, United States
1 of 5 stars Reviewed 2 days ago NEW

dirty, damp carpet that made your feet black/dirty if we went barefoot, had to where shoes. room smelled like mold and mildew. we could see mildew around the bathroom vent fan. After complaint, the staff attendant took 25% off the first night, stated they were full and couldn't move us to a clean room. Very disappointed with our visit to... More 

Review collected in partnership with Best Western

Helpful?
Thank Yvonne Christia B
Salisbury, North Carolina
Level Contributor
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

Very clean Very efficient. Close to many fun things to do. We were greeted with a very friendly desk person and the next morning there was a huge breakfast buffet. The beds very very comfortable and I can't wait tio go back.

Review collected in partnership with Best Western

Helpful?
Thank Scootershoes
A TripAdvisor Member
2 of 5 stars Reviewed 4 days ago NEW via mobile

Was disappointed with this particular Best Western. The breakfast was nice enough but the mattresses were pretty hard and not as good as other hotels for similar prices. Likewise - consistently throughout the night there were construction workers that were very loud meaning sleep was difficult.

Helpful?
Thank A TripAdvisor Member
Tell City, Indiana
Level Contributor
5 reviews
5 of 5 stars Reviewed 6 days ago NEW

This property was nice. The room was updated along with the lobby and breakfast area. It is an outside entranced hotel. The room was in great condition and conformable. The front desk staff was very friendly and helpful with local directions. Would pick this hotel for sure on our next trip to Asheville.

Helpful?
Thank Randy L
Maddie H, Guest Services at BEST WESTERN Asheville Tunnel Road, responded to this review

Thank you for your five star review! We have just finished renovating and it is great to hear back from guest who have enjoyed it. We appreciate the great feedback about our staff and rooms. We hope to see you again soon! More 

1 review
5 of 5 stars Reviewed 1 week ago

This is a very nice place to stay and I will come back in the near future. I in finding the place because it isn!t next to the other Motels. I was very impressed with everyone at the front desk and they mad me sold on coming back to this location.

Helpful?
Thank Michael W
Maddie H, Guest Services at BEST WESTERN Asheville Tunnel Road, responded to this review

Thank you for the five star review! It is great to hear that you found everything enjoyable and that our front desk staff was able to help with directions and any question you had. We hope to see you again soon! More 

1 review
5 of 5 stars Reviewed 1 week ago via mobile

Everything about it was great, super clean, super quiet, large room, great, great shower pressure, the breakfast was the best of any best western I've ever stayed, great front desk service... seriously, fabulous hotel. Thanks!!!

Helpful?
Thank Courtney V
Maddie H, Guest Services at BEST WESTERN Asheville Tunnel Road, responded to this review

Thank you for your five star review! It is great to here from guest who enjoyed staying with us. We will let our front desk staff know of the great review so that they can keep up the good work. We cant wait to see you back soon! More 

Cullman, Alabama
Level Contributor
33 reviews
common_n_hotel_reviews_1bd8 15 helpful votes
3 of 5 stars Reviewed 1 week ago

For the price, it isn't a bad hotel. Our room was in need of some fixing up, Also not a fan of the "motel" type setup. I prefer all the entrances to be indoors and was a little uncomfortable here since it was just my daughter and myself. Staff was friendly. We were in the 200 building, so we weren't... More 

Helpful?
1 Thank Melanie4876
Maddie H, Guest Services at BEST WESTERN Asheville Tunnel Road, responded to this review

Thank you for your review! We are happy to hear that our staff provided excellent service and that you found the room quiet and comfortable. We appreciate all the feedback and hope to see you again soon. More 

Holden Beach, North Carolina
Level Contributor
11 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 stars Reviewed 1 week ago

When I relocated to Asheville recently, I needed a motel where I could have my pups with me and this was the only one available because of a holiday weekend. The staff (desk and housekeeping) were very helpful and nice. The room was average; however, the AC smelled like mold/mildew when it was turned on - my allergies were not... More 

Helpful?
Thank SoCalMk
Maddie H, Guest Services at BEST WESTERN Asheville Tunnel Road, responded to this review

Thank you for your review. We are glad to hear that our housekeeping and front desk staff were helpful and nice and that you and were pups were able to stay with us while you moved. More 

Knoxville, United States
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed 1 week ago

Upon arrival, everything looked okay. The internet was fast and the beds and bathroom looked clean. It wasn't until my daughter started crawling around that I noticed that the carpet was filthy! To top it all off, the beds were hard, and pillows were lumpy. Not a great night. Not a place you want to take your baby or toddler.

Review collected in partnership with Best Western

Helpful?
1 Thank Olivia M
Maddie H, Guest Services at BEST WESTERN Asheville Tunnel Road, responded to this review

Thank you for taking the time to give us a review. We are sorry to hear about the issue in the room. We have the carpets cleaned on a regular basic, we will be looking into what happened and addressing the issue. We hope that next time you are in Asheville you will give us a second chance. More 

Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 2 weeks ago via mobile

From the check in to the check out, everything was relatively fine. Good service of front desk and breakfast attendant , polite, friendly. Room extremely clean even in the details like the sanitized glove where is the remote control, Bed extra confortable and price reasonable. Very satisfied.

Helpful?
1 Thank Romain R
Maddie H, Guest Services at BEST WESTERN Asheville Tunnel Road, responded to this review

Thank you for your review! Our staff works hard to make sure every guest feels at home while staying with us and we appreciate the great feedback. We hope to see you next time you are in the area! More 

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Free Breakfast
GreenLeadersSilver level
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Pool
Room types
  • Non-Smoking Rooms
  • Kitchenette
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Free Breakfast
  • Business Center with Internet Access

Additional Information about BEST WESTERN Asheville Tunnel Road

Address: 501 Tunnel Rd, Asheville, NC 28805-1824 (Formerly BEST WESTERN Of Asheville Biltmore East)
Location: United States > North Carolina > North Carolina Mountains > Asheville
Price Range: $97 - $280 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — BEST WESTERN Asheville Tunnel Road 2.5*
Number of rooms: 87
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Also Known As:
Best Western Of Asheville Biltmore East Hotel Asheville
Best Western Asheville Biltmore East
Asheville Best Western
Hotel Style:
#3 Green Hotel in Asheville
#9 Business Hotel in Asheville
#22 Family Hotel in Asheville
#22 Romantic Hotel in Asheville
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