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BEST WESTERN Asheville Tunnel Road

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BEST WESTERN Asheville Tunnel Road
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1,281 Reviews from our TripAdvisor Community

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Showing 1,267: English reviews
Fairfax, Virginia
Level Contributor
37 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

My Mom, Aunt, and I stayed here for two nights. It was a very clean hotel. The breakfast was good and the WiFi worked great. We ran out of toilet paper and I used the extra roll. The cleaning lady didn't give us an extra roll of toilet paper and we ran out again. So my Aunt had to go... More 

Helpful?
Thank Alonna D
Maddie H, Guest Services at BEST WESTERN Asheville Tunnel Road, responded to this review

Thank you for your review! We are happy to hear that you and your family enjoyed your stay with us and that breakfast and the WiFi where highlights. We will pass on your review to our housekeeping staff so that they can make the appropriate corrections. We hope to see you soon! More 

Cincinnati, United States
2 reviews
2 of 5 stars Reviewed 4 days ago NEW

The room was terribly humid even though the A.C. was on everything in the room was damp. The bathroom/sink area was cramped impossible for two people to use either at the same time. The room was ugly and uninviting. A gap under the entrance door let bugs in.

Review collected in partnership with Best Western

Helpful?
Thank Henry M
Maddie H, Guest Services at BEST WESTERN Asheville Tunnel Road, responded to this review

Thank you for your review. Asheville is experiencing record high humidity this year and our staff is working hard to combat it. We appreciate all of the feedback and will let the appropriate staff know. We hope that next time you are in Asheville you will give us a second chance to wow you! More 

Florence, Italy
Level Contributor
18 reviews
common_n_hotel_reviews_1bd8 8 helpful votes
1 of 5 stars Reviewed 4 days ago NEW via mobile

We moved rooms because it became clear that our neighbors were hosting a party- our neighbor in the second room stumbled up the stairs in front of us. Desk clerk was great - helpful and cheerful. On highway- pool is in the parking lot. No windows to open in rooms.

Helpful?
Thank ntgarland
Maddie H, Guest Services at BEST WESTERN Asheville Tunnel Road, responded to this review

Thank you for your review. We are glad to hear that our front desk staff was able to move rooms for you and get the situation under control. We appreciate all of your feedback and hope that next time you are in Asheville you will give us another chance. More 

GRAHAM
Level Contributor
12 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

Another perfect stay at the Best Western on Tunnel Road in Asheville. A comfortable place to relax while visiting in the Asheville area. The staff is always attentive, the rooms are pleasant and clean, and breakfast has a wide variety of items. A great place to launch your mountain vacation.

Review collected in partnership with Best Western

Helpful?
Thank Graham_NCTurner
Maddie H, Guest Services at BEST WESTERN Asheville Tunnel Road, responded to this review

Thank you for your five star review! It is great to hear such a wonderful review. We are so glad that you enjoyed our rooms and had a great breakfast. We hope to see you soon! More 

Ashville, United States
1 review
1 of 5 stars Reviewed 1 week ago

dirty, damp carpet that made your feet black/dirty if we went barefoot, had to where shoes. room smelled like mold and mildew. we could see mildew around the bathroom vent fan. After complaint, the staff attendant took 25% off the first night, stated they were full and couldn't move us to a clean room. Very disappointed with our visit to... More 

Review collected in partnership with Best Western

Helpful?
Thank Yvonne Christia B
Maddie H, Guest Services at BEST WESTERN Asheville Tunnel Road, responded to this review

We appreciate your comments and your feedback. We regularly have the carpets cleaned by an outside company and we will be getting in touch with them to discuss the issue in the room. We are glad to hear that our front desk staff was able to offer a discount. We hope that next time you are in Asheville you will... More 

Salisbury, North Carolina
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 1 week ago

Very clean Very efficient. Close to many fun things to do. We were greeted with a very friendly desk person and the next morning there was a huge breakfast buffet. The beds very very comfortable and I can't wait tio go back.

Review collected in partnership with Best Western

Helpful?
Thank Scootershoes
Maddie H, Guest Services at BEST WESTERN Asheville Tunnel Road, responded to this review

Thank you for your great five star review! We are happy to hear that you had a wonderful stay with us and enjoyed the rooms and the hot breakfast. We cant wait to see you back soon! More 

A TripAdvisor Member
2 of 5 stars Reviewed 1 week ago via mobile

Was disappointed with this particular Best Western. The breakfast was nice enough but the mattresses were pretty hard and not as good as other hotels for similar prices. Likewise - consistently throughout the night there were construction workers that were very loud meaning sleep was difficult.

Helpful?
Thank A TripAdvisor Member
Maddie H, Guest Services at BEST WESTERN Asheville Tunnel Road, responded to this review

Thank you for your review. We appreciate the feedback and will let the appropriate staff know of your comments. We will be speaking to the outside contractors about the construction workers that way we can make sure this never happens again. We hope that the next time you are in the area you will give us a second chance. More 

Tell City, Indiana
Level Contributor
5 reviews
5 of 5 stars Reviewed 1 week ago

This property was nice. The room was updated along with the lobby and breakfast area. It is an outside entranced hotel. The room was in great condition and conformable. The front desk staff was very friendly and helpful with local directions. Would pick this hotel for sure on our next trip to Asheville.

Helpful?
Thank Randy L
Maddie H, Guest Services at BEST WESTERN Asheville Tunnel Road, responded to this review

Thank you for your five star review! We have just finished renovating and it is great to hear back from guest who have enjoyed it. We appreciate the great feedback about our staff and rooms. We hope to see you again soon! More 

1 review
5 of 5 stars Reviewed 1 week ago

This is a very nice place to stay and I will come back in the near future. I in finding the place because it isn!t next to the other Motels. I was very impressed with everyone at the front desk and they mad me sold on coming back to this location.

Helpful?
Thank Michael W
Maddie H, Guest Services at BEST WESTERN Asheville Tunnel Road, responded to this review

Thank you for the five star review! It is great to hear that you found everything enjoyable and that our front desk staff was able to help with directions and any question you had. We hope to see you again soon! More 

1 review
5 of 5 stars Reviewed 2 weeks ago via mobile

Everything about it was great, super clean, super quiet, large room, great, great shower pressure, the breakfast was the best of any best western I've ever stayed, great front desk service... seriously, fabulous hotel. Thanks!!!

Helpful?
Thank Courtney V
Maddie H, Guest Services at BEST WESTERN Asheville Tunnel Road, responded to this review

Thank you for your five star review! It is great to here from guest who enjoyed staying with us. We will let our front desk staff know of the great review so that they can keep up the good work. We cant wait to see you back soon! More 

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Free Breakfast
GreenLeadersSilver level
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Pool
Room types
  • Non-Smoking Rooms
  • Kitchenette
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Free Breakfast
  • Business Center with Internet Access

Additional Information about BEST WESTERN Asheville Tunnel Road

Address: 501 Tunnel Rd, Asheville, NC 28805-1824 (Formerly BEST WESTERN Of Asheville Biltmore East)
Location: United States > North Carolina > North Carolina Mountains > Asheville
Price Range: $97 - $281 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — BEST WESTERN Asheville Tunnel Road 2.5*
Number of rooms: 87
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Also Known As:
Best Western Of Asheville Biltmore East Hotel Asheville
Best Western Asheville Biltmore East
Asheville Best Western
Hotel Style:
#3 Green Hotel in Asheville
#9 Business Hotel in Asheville
#22 Family Hotel in Asheville
#22 Romantic Hotel in Asheville
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