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About
#44 of 82 hotels in Asheville
Location
4.7
Cleanliness
4.7
Service
4.3
Value
4.3
The Residences at Biltmore is an all-suite luxury hotel near Biltmore Estate in Asheville, North Carolina. This beautiful hotel is surrounded by hardwood trees and is conveniently located to Biltmore, downtown Asheville, Mission Hospital and all of the most sought-after tourism destinations. Guests may select from studio, one, two, and three-bedroom luxury suites. Each suite features flat-screen televisions, designer bed linens, whirlpool baths, gas fireplaces, private balconies, and full kitchens. Our amenities include an on-site health and fitness center, heated pool, hot tub, and fire pit. The knowledgable concierge staff will help with anything you need throughout the duration of your stay, from arranging transportation services, babysitting, pet-sitting, dry cleaning, gift delivery and grocery shopping to making restaurant reservations, salon and spa appointments or golf tee times. We also offer private in-room massage therapy services.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Pets Allowed ( Dog / Pet Friendly )
Non-smoking hotel
Outdoor furniture
Clothes dryer
Parking
Wifi
Hot tub
Pool / beach towels
Outdoor pool
Heated pool
Laundry service
Self-serve laundry
Washing machine
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Room features
Air conditioning
Additional bathroom
Fireplace
Private balcony
Coffee / tea maker
Kitchenette
Cable / satellite TV
Bath / shower
Safe
Seating area
Sofa
Telephone
Iron
Wake-up service / alarm clock
Dishwasher
Microwave
Refrigerator
Kitchenware
Flatscreen TV
Complimentary toiletries
Hair dryer
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Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Centrally Located
Green
Languages Spoken
English
Hotel links
Special Rate:Book Direct For Best Rates and Availability
Location
67Somewhat walkable
Grade: 67 out of 100
35Restaurantswithin 0.75 miles
40Attractionswithin 0.75 miles
Contact
700 Biltmore Avenue, Asheville, NC 28803-2591
Getting there
Rental CarsSee rental cars from $27/day
1567Reviews32Q+A100Room tips
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+1
We stayed 4 nights in 302 which was a three bedroom. Nice. clean and updated. We came with a dog so they indicated housekeeping would not be coming in but to ask for anything we needed, First day stopped at 8 am at the front desk asking for trash empty and to fix the ice maker. Stopped the second day as neither had been done and now we needed more towels also at 8 am ish. That night still nothing done so called the front desk and they came with towels. On our third day trash was taken care of. Would stay again and took lots of pics to show how nice . Would have been 5 star if not for the housekeeping issues.
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Date of stay: February 2023Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Carter Sowers, Other at Residences at Biltmore
Responded 3 weeks ago
It's disappointing that housekeeping didn't provide you with the care and cleaning you deserved, but we are glad that the rest of your stay was enjoyable. We hope you'll consider staying again the next time you're in town!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Hotel's Favorite
Honestly the best place we have ever stayed outside of being home. We needed the space for our family, which this gave us. Super clean, full kitchen, coffee as well as coffee filters provided. Close up makeup mirror, large kitchen table and a bed for every kid.
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Date of stay: June 2022Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Carter Sowers, Other at Residences at Biltmore
Responded Jun 23, 2022
Thanks for making us part of your trip to Asheville! So glad you enjoyed your stay. Hope to welcome you back the next time you're in the area!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I am very upset. We have stay here many times over the last couple of years. It's our favorite place to be. For valentines day my husband and I made a reservation to stay overnight. I read the agreement and submitted tge reservation. At check in we were then asked for a 500 dollar deposit that we have never been asked for and have never had to pay. It was also not part of the aforementioned contract. Because we are "locals". We live almost an hour away. We are not local. After a lengthy conversation I was told I could n9t speak to the manager because it's his birthday. I know there is more than one manager but we were denied being able to address our issues with them. After everything was said and done we ended up canceling our reservation and then had to agrue with front desk staff about being forced to pay for the room we are not allowed to stay in as they still wanted us to pay for tge reservationwe were just forced to cancel. We will not be back. Ever. I have stayed a lot of places. This was the worst experience I have ever had anywhere.…
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Date of stay: February 2023Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Carter Sowers, Other at Residences at Biltmore
Responded Feb 16, 2023
We are so sorry for the confusion. We can see from your previous stays that you were not charged the fee before, and that is on us, since we consider anyone within a 50-mile radius "local". Unfortunately, we were training a brand-new employee the night you were to stay, and he was merely trying to stick with our policy. If he had known to look up your previous stays, he would have been able to see that you had not been charged before and followed that rule with your current booking. We also had other managers he could have contacted, but he failed to do so. We hope you'll still consider staying with us in the future, but we understand if you don't, based on this experience.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
To-nights’ stay. This is a time share condo with us in suite room 328 with kitchen, washer & dryer, large living room, large bathroom (with whirlpool and room in the shower for 6), and a king bedroom. There are several chain hotels in the town, but should you be interested, the cost was very reasonable at $303 total for our two nights this time of the year. Giving this Condo a hinge rating of 4.1 (Scale of 0-5) as it is a little dated, but again in good condition. We are on the third floor (there are a bank of three condo complexes, and there sounds like a family up on the fourth floor with a little kid that likes to occasionally run around, so if thinking about this location ask for the fourth floor!
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Date of stay: October 2022
Value
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Carter Sowers, Other at Residences at Biltmore
Responded Jan 3, 2023
Thank you for the positive review, Tommy599. We really appreciate your taking the time to write it, and we will keep the items you mentioned in mind as we continue to make improvements for our guests. We hope to see you again when you're in town.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Location is pretty decent. You are right on the edge of Kenilworth. Near downtown. Near Biltmore Village. Near Mission hospital. Very central. This is an apartment building that has been converted into a hotel (as well as some condos it seems). Pros and cons? Location. As these were apartments, you have kitchens, full baths, porches, etc. Super handy. I could see this being an attractive long-term solution. Think of these as an elevated Residence Inn? The front desk folks were nice and friendly and helpful. All of the rooms (I believe) have kitchens. That would be handy I imagine for lots of people. Cons? Everything needs a bit of TLC. So many little overlooked details. Every surface is scuffed or scratched. Feels overly “builder grade”. None of it’s deal-breaking, but it’s also crazy how every little item had something off/broken/dusty/scuffed. Size We had a studio suite. Even at 550 square feet - it feels strangely proportioned and small. Queen bed (which I overlooked when booking). Large bathroom. Slightly oversized feeling furniture. I've lived in similar sized apartments in NYC that felt way more spacious. Noise It makes you depressed to think that some units are condos and people live with the complete lack of sound proofing 24-7. The person above us wasn't necessarily loud, but you could hear each step they made clearly. If someone had a dog or a child or were having a party it would be atrocious. Don't know about the sound proofing between apartments, but at least on the ceiling/floor sides, there seems to be... none. Would literally advise against this 'hotel' for that reason alone.…
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Date of stay: October 2022
Value
Location
Service
Room Tip: Top floor or skip it.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Carter Sowers, Other at Residences at Biltmore
Responded Jan 3, 2023
Thank you for your honest and thorough review, even though it sounds like you didn't enjoy your stay as well as we would've liked. We will keep your comments in mind as we continue to improve and refurbish our units.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The noise level from the units above are unreasonable. You can hear every footstep, dog barking, baby crying , doors closing, drawers opening and just normal conversation. Getting a decent nights sleep is nearly impossible . If you stay here, insist on a top floor unit. Housekeeping is terrible. There are better options in Asheville.
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Date of stay: November 2022Trip type: Traveled as a couple
Room Tip: Somewhere else is a better option.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
Response from Carter Sowers, Other at Residences at Biltmore
Responded Dec 2, 2022
We're disappointed to see this is the impression you got of our establishment. We would welcome a conversation about your concerns. Please call our general manager at 888-786-3648 if you wish to discuss your concerns.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
This place felt like a home away from home and cost far less than we would have paid at many local hotels. The studio unit we stayed in was cozy and clean with nice amenities; marble-topped counters, a full kitchen, huge tiled shower. It didn't feel like a studio at all. We'd definitely recommend staying here to anyone visiting Asheville!
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Date of stay: November 2022Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Carter Sowers, Other at Residences at Biltmore
Responded Dec 2, 2022
We're so glad that you had an enjoyable stay with us! Thank you for the review, and we hope you're able to stay with us again soon!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Great location in Asheville! When we checked in we were greeted by Deonte T. He was very friendly and welcoming . He gave us local information as well as site information. The condo was amazing! It was just me and my daughter so the two bedroom two bath was perfect for us. Price was similar to 2 hotel rooms that we would have needed. Nicely furnished and kitchen adequately stocked with dishes and pots and pans. We were on the third floor and the elevator was a blessing especially when it came to the luggage. A luggage cart was easily accessible. The staff were very friendly and when I needed more sugar for my morning coffee the gentleman that was working outside our condo quickly brought me some, I wish I had gotten his name. There was plenty of parking and location felt very safe. Definitely want to return! …
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Date of stay: October 2022
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Carter S, Manager at Residences at Biltmore
Responded Nov 2, 2022
Thanks for making us part of your trip to Asheville! So glad you and your daughter enjoyed your stay. Hope to welcome you back the next time you're in the area!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
+1
We check in around 2pm. From the time we arrive great customer service. The room was spacious with huge walk in shower ,full kitchen and comfortable bed. We was lucky to have room 432 a view of the trauma unit and can see the helicopter land. The front desk customer did a. W
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Date of stay: October 2022Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Carter S, Manager at Residences at Biltmore
Responded Nov 2, 2022
Thank you so much for the 5-star review! We're so glad you enjoyed your stay.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Pathetic excuse for accommodations. Property is over 50 yrs old and shows it at every turn. Dirt and grime just doesn’t go away. Staff tries, but unfortunately can’t get out of their own way … Do yourself a favor and just find a different place to stay.
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Date of stay: October 2022Trip type: Traveled as a couple
Value
Location
Service
Room Tip: Most appliances were either bRoken or filthy. Had to clean grime before we would ever bring our...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
Response from Carter Sowers, Other at Residences at Biltmore
Responded Oct 18, 2022
It's unfortunate this was the impression you had of our establishment. We would have been happy to clean anything that you found particularly dirty if you had asked. We're not sure what you mean about the staff, but we'd be happy to discuss it if you'd like to give us a call.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
PRICE RANGE
$128 - $235 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
the residences at biltmore hotel asheville, residences at biltmore asheville, residences at biltmore hotel asheville
LOCATION
United StatesNorth CarolinaNorth Carolina MountainsAsheville
NUMBER OF ROOMS
110
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Claim Your ListingRESIDENCES AT BILTMORE $109 ($̶1̶2̶9̶) - Updated 2023 Prices & Hotel Reviews - Asheville, NC
Frequently Asked Questions about Residences at Biltmore
Which popular attractions are close to Residences at Biltmore?
Nearby attractions include New Morning Gallery (0.4 miles), Tukit Tour Company (0.4 miles), and Cathedral Of All Souls (0.5 miles).
What are some of the property amenities at Residences at Biltmore?
Some of the more popular amenities offered include free wifi, a pool, and a fitness center.
Which room amenities are available at Residences at Biltmore?
Top room amenities include a kitchenette, air conditioning, and a flat screen TV.
Is parking available at Residences at Biltmore?
Yes, free parking is available to guests.
What are some restaurants close to Residences at Biltmore?
Conveniently located restaurants include The Corner Kitchen, Fig Bistro, and Moe's Original BBQ.
Are there opportunities to exercise at Residences at Biltmore?
Yes, guests have access to a pool and a fitness center during their stay.
Are any cleaning services offered at Residences at Biltmore?
Yes, laundry service and self serve laundry are offered to guests.
Are pets allowed at Residences at Biltmore?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Are there any historical sites close to Residences at Biltmore?
Many travelers enjoy visiting Biltmore (2.3 miles), Grovewood Village (3.4 miles), and Thomas Wolfe Memorial (1.8 miles).
Is Residences at Biltmore accessible?
Yes, it offers wheelchair access, reduced mobility rooms, and facilities for disabled guests. For specific inquiries, we recommend calling ahead to confirm.