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Holiday Inn Hotel & Suites Asheville Downtown

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Traveler (92)
Room & Suite (248)
Dining (31)
Overview
  • Excellent36%
  • Very good40%
  • Average15%
  • Poor5%
  • Terrible4%
Travelers talk about
“cracker barrel”(39 reviews)
“front desk”(81 reviews)
AMENITIES
Free Wifi
Free Parking
Air Conditioning
Pool
Non-Smoking Hotel
Restaurant
Room Service
3 Star accommodation
All hotel details
Additional information
Offers from Holiday Inn Hotel & Suites Asheville Downtown
Special Offer: Book Direct and Save
Hotel deals
Offers from Holiday Inn Hotel & Suites Asheville Downtown
Special Offer: Book Direct and Save
Hotel deals
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Reviews (553)
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Traveler rating
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LanguageEnglish
204
210
83
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23
Show reviews that mention
All reviewscracker barreloutback steakhousefront desktunnel roadthe shuttle driverfree shuttlenice hotelking suitecontinental breakfastgreat roomhot tubup to datebiltmore estatedowntownmicrowaveelevatorihg
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1 - 5 of 550 reviews
Reviewed yesterday

We arrived late at night, having driven for 13 hours. I didn't think to check to make sure we had enough towels, tissues, etc. I the morning we discovered that we had 2 threadbare towels for 2 adults and a teenager to share. We had...More

Thank Lisa L
Response from HotelManager2008, Manager at Holiday Inn Hotel & Suites Asheville DowntownResponded today

I am sorry that you did not enjoy your experience with us. I know you spoke with our Assistant General Manager yesterday and he issued a partial refund for the inconveniences which you agreed upon. As you can read from the many other reviews that...More

Hotel's Favorite
Reviewed June 25, 2018 via mobile

This hotel is a full service hotel located on the north side of downtown Asheville. A five minute trip puts one in the heart of downtown, yet access to the interstate highway system is only a mile away. The hotel maintenance is excellent. We’ve stayed...More

Thank Gregory K
Response from HotelManager2008, Manager at Holiday Inn Hotel & Suites Asheville DowntownResponded June 26, 2018

Thank you! Our team takes pride in making everyone's stay memorable. We hope to see you again soon!

Reviewed yesterday via mobile

Easy in and out. At the front desk Joe was super friendly and very kind. Nice rooms,everything was very clean and modern, good people! If I ever need a room in Asheville this is the first place I'll look.

Thank Mark A
Response from HotelManager2008, Manager at Holiday Inn Hotel & Suites Asheville DowntownResponded today

Thank you for your feedback! Our team loves what we do, and like to impart the Spirit of Hospitality whenever possible! We look forward to seeing you again soon!

Reviewed 6 days ago

I booked this hotel on travelocity website instead of direct thru the hotel. I am a member of the Holiday Inn Club. I booked it for July 2 staying for 6 nights so I could visit Biltmore. When I checked in the clerk said "Oh...More

Thank newdawn177
Response from HotelManager2008, Manager at Holiday Inn Hotel & Suites Asheville DowntownResponded 5 days ago

I am sorry that we did not exceed your expectations. Our goals is to ensure that all of our guests enjoy their stay. It appears we missed the mark this time. We will certainly take your comments under considerations and take this as a learning...More

Reviewed 6 days ago

This was a very nice hotel with very friendly and efficient service. Decent size rooms and comfortable beds. Nice pool and nice view from the pool. They have a nice doggy trail in back of the parking lot if you have a dog,

Thank SemperFi47
Response from HotelManager2008, Manager at Holiday Inn Hotel & Suites Asheville DowntownResponded 5 days ago

Thank you for reviewing your stay with us but I think that you have reviewed wrong hotel. We are Holiday Inn & Suites near Downtown Asheville and we are NOT a pet friendly hotel nor we have a doggy trail in the back parking lot.

View more reviews
About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Fitness Center with Gym / Workout Room
Free High Speed Internet (WiFi)
Pool
Room Service
Free Parking
Restaurant
Bar/Lounge
Hotel Amenities
Business Center with Internet Access
Wheelchair access
Meeting Rooms
Laundry Service
Self-Serve Laundry
Shuttle Bus Service
Room Service
Free Parking
Pets Allowed ( Dog / Pet Friendly )
Conference Facilities
Non-Smoking Hotel
Dry Cleaning
Room amenities
Air Conditioning
Microwave
Refrigerator in room
Things to do
Fitness Center with Gym / Workout Room
Hot Tub
Pool
Restaurant
Bar/Lounge
Heated pool
Indoor pool
Outdoor pool
Details
Price range
$114 - $369 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#22 Business Hotel in Asheville
Room types
Suites, Non-Smoking Rooms, Family Rooms
Details
Price range
$114 - $369 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#22 Business Hotel in Asheville
Room types
Suites, Non-Smoking Rooms, Family Rooms
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Traveler (92)
Room & Suite (248)
Dining (31)
Pool & Beach (30)
Amenities (21)
Family and Play Areas (1)
Questions & Answers
Ask a question
Stephanie F
July 27, 2018|
Answer
Response from HotelManager2008 | Property representative |
We do not allow any pets in our hotel. Sorry for the inconvenience.
0
Votes
dapice4
June 11, 2018|
AnswerShow all 4 answers
Response from jeanGenieXX | Reviewed this property |
We used the free shuttle for the 3 nights we were there - great for getting downtown though you have to wait your turn as only 1 minibus. Great drivers - very knowledgeable about Asheville . They dropped us exactly where we... More
0
Votes
dapice4
June 11, 2018|
AnswerShow all 5 answers
Response from lcrkcr | Reviewed this property |
No! There is a restaurant inside that offers breakfast, but it didn't appear inviting to us so we went next door to Cracker Barrel.
0
Votes
Room Tips
"Ask to stay above floor 3."
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"We were on the 6th floor and were not bothered by road noise at all"
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"Nothing to offer"
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"Don't face abandoned hotel in rear."
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