Modern style blended with the area's stunning natural beauty will welcome you to downtown Asheville. You will be within walking distance of the city's rich arts and culture scene. Rest and recharge in thoughtfully designed suites. Start your day with complimentary made-to-order breakfast before heading out to explore. Enjoy our complimentary evening reception or indulge your taste buds at Soprana Rooftop Cucina where authentic Italian cuisine meets stunning views of the Blue Ridge Mountains.
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travelers to find restaurants and things to do within walking distance.
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Nestled in the heart of the city, Embassy Suites by Hilton Asheville Downtown receives accolades for its pristine cleanliness and prime location, with guests appreciating the close access to local attractions. The hotel's modern and elegant atmosphere, along with an array of praised amenities like the rooftop restaurant and exceptional breakfast, add to the charm, although some guests feel the parking fees undermine the value.
While the service is generally lauded for its friendliness and efficiency, visitors have mixed feelings about the rooms, citing spaciousness and cleanliness but also noting occasional noise and service issues.
Location
Central
Atmosphere
Elegant
Rooms
Comfortable
Value
Expensive
Cleanliness
Spotless
Service
Attentive
Amenities
Top-notch
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Pluses: Front desk girl was very helpful and provided some "real" local suggestions. Hotel is very new and trendy. Close proximity to town. Negatives: Parking is awful! When we went to our room there was a wet dog toy behind the chair... The happy hour "food" was empty and not refilled twice. The bar tender staff gives the feeling that you are bothering them. That goes both upstairs and down stairs.
To make things better- For 25$ dollars, I should not think my car is either going to get broken into or hit by another car. Have the bar tenders staff greet their customers. I'm not explaining "cleaning of the room"
Over all- I like the hotel. But I wanted to love it.
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Date of stay: January 2025Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Brittany Pelletier, Guest Services / Front Office at Embassy Suites by Hilton Asheville Downtown
Responded 5 days ago
Thank you for sharing such a detailed review of your stay. We’re thrilled to hear that you appreciated our front desk staff's helpfulness, the trendy design of our hotel, and the convenient location near town. It’s always great to know when our guests enjoy these aspects of their stay. We also truly appreciate your constructive feedback. I’m sorry to hear about the issues you encountered with parking, the cleanliness of the room, and the service during happy hour. We take your comments seriously, and I’ve already shared your observations with the team to ensure that we address these areas for improvement. We understand that the parking situation is important, and we are actively exploring ways to enhance this experience for our guests. Regarding the service at the bar, we will be reinforcing the importance of attentive hospitality with our staff. Please accept our apologies for the oversight regarding the dog toy and the empty food during happy hour – this is certainly not the standard we aim for, and we’ll make sure we are more vigilant in these areas moving forward. We are grateful for your feedback and hope you’ll give us another opportunity to earn your full trust and admiration. Thank you again for staying with us, and we look forward to welcoming you back in the future.
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Absolute bliss! Vacation mode begins when you pull up to Valet. Upon entrance into the hotel, we were eagerly greeted by Ms. Kacey at the front desk. Ms. Kacey was absolutely amazing, the very epitome of customer satisfaction! Our stay was amazing! The breakfast area was by far the best I have ever experienced at any Hilton Brand Establishment to date. One of the Cooks from Ohio went above & beyond to make us feel welcomed and adapt to our food requirements... he's a keeper! (Best omelet at Embassy Suites EVERRRR!!! Dinner at Sopranos is an absolute must! The views are world renowned. We can wait to visit again
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Date of stay: August 2024Trip type: Traveled as a couple
Room Tip:Street parking is free on the weekends, avoid paying for Valet!
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Brittany Pelletier, Guest Services / Front Office at Embassy Suites by Hilton Asheville Downtown
Responded Aug 17, 2024
Thank you so much for your glowing review! We’re thrilled to hear that your experience with us was pure bliss from start to finish. Ms. Kacey and the rest of our team are delighted by your kind words and will be thrilled to hear they made such a positive impression. It’s fantastic to know you enjoyed the breakfast and that our cook went above and beyond to meet your needs. We’re also glad you loved the views and dining at Sopranos. We can’t wait to welcome you back for another memorable stay! Best regards, Kate Deutsch Front Desk Supervisor
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Stayed here for two days in Asheville and were very happy about the hotel. To start with the negative, that prevents it from full score, unfortunately your first impression is the valet. This valet is both chaotic and not very customer friendly. When we were asked if we needed a luggage cart and answered yes, he just walked away and never came back. For us it also seems completely unnecessarry, as they just drive the are into a cars just steps away, which probably had at least 100 spaces and were pretty much empty during our stay. On our departure day, it was so chaotic that the line of cars waiting for the valet employees was so long that it started to block traffic in the intersection into the hotel (which is pretty far away). I observed from the window and it was just a huge mess. The price is also steep and although it's location might defend paid parking, it could be done without a valet (or with valet as a supplement).
So to the positive, which there was a lot of as well. Hotel is on the newer side and everything looks fresh. Service is good, rooms are nice and so is the gym and the pool. The evening reception had some good snack (doesn't replace dinner like at Drury's) and drinks. Unfortunately we didn't get to check out the roof top terrace/restaurant, but we're sure that was lovely as well. The hotel is centrally located, although sightly on the outskirts of downtown. It's still within walking distance of everything though. Breakfast was your typical american one, but with an omelette/egg station, which was a nice touch.
If you don't need to stay in the middle of downtown, I would absolutely recommend this hotel.
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Date of stay: May 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Brittany Pelletier, Guest Services / Front Office at Embassy Suites by Hilton Asheville Downtown
Responded May 19, 2024
Thank you for taking the time to share your detailed feedback about your recent stay with us in Asheville. We're delighted to hear that you enjoyed many aspects of our hotel, including our fresh and modern facilities, the quality of service, and the amenities like the gym, pool, and evening reception. It's great to know you found our location convenient for exploring downtown Asheville. We also appreciate your constructive feedback regarding the valet service. We apologize for the chaotic experience you encountered and the inconvenience it caused during your stay. Your comments highlight important areas for improvement, and we will be addressing these issues with our valet team to ensure a smoother and more customer-friendly experience for our guests. We understand that a first impression is crucial, and we regret that this aspect of your stay did not meet your expectations. Regarding the parking situation, we understand the frustration with the valet service, especially when the parking lot was not fully utilized. We will take your suggestion into consideration to explore alternative parking options or adjustments to our current valet service to better serve our guests. Thank you again for your valuable feedback and for recommending our hotel. We hope to have the opportunity to welcome you back in the future and provide an even better experience.
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The hotel itself is beautiful and very conveniently located. They didn’t service the rooms or provide fresh towels unless we called down to ask the front desk.
I would recommend triple checking your room and reservation if you book an upgraded stay. I called on the way to the hotel to make sure we were getting the Mountain View corner room we booked and they still somehow gave our room to someone else. They didn’t disclose it at check in so it was a severe disappointment.
Be cautious when booking through a third party (Credit card points, Expedia, etc) because they downgraded our room and couldn’t refund the difference between the original amount paid and the room we had to stay in because of it.
The breakfast was great. There was an option for fresh omelets, make your own waffles, bagels, muffins, fruit, yogurt, juices, and coffee. They also had a hot bar with potatoes, eggs, bacon, sausage, etc.
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Date of stay: December 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Traveled with family
Room Tip:The rooftop restaurant gets crowded fast. The food was great!
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Brittany Pelletier, Guest Services / Front Office at Embassy Suites by Hilton Asheville Downtown
Responded 4 weeks ago
Thank you for sharing your feedback and for highlighting the beauty of our hotel and its convenient location. We're pleased to hear that you enjoyed our breakfast offerings! We sincerely apologize for the issues you encountered regarding room service, the mix-up with your reservation, and the downgrade. We understand how disappointing it can be when expectations aren't met, and we’re sorry for the inconvenience this caused. Your feedback is invaluable, and we will review our procedures to ensure better communication and guest satisfaction, especially regarding room assignments and third-party bookings. We hope you'll consider staying with us again in the future, and we’ll work hard to provide a more seamless experience next time.
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My daughter wanted to go see red pandas for her 8th birthday. We found red pandas in Asheville. As I usually stay at Hilton hotels, booking the Embassy Suites felt natural. This Embassy Suite surpassed any we had stayed at before. It was beautiful and clean, and the breakfast was surprisingly different from the usual buffet. The staff, especially Kasey and Anthony, went above and beyond to make my daughter's birthday extra special by sending up a dessert and a bag of goodies. The manager, Holden, graciously accommodated a room change when one of our guests altered their plans. Despite a small hiccup, Holden called to ensure everything was okay, showing exceptional care and hospitality. We plan on returning in July hopefully.
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Date of stay: May 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Brittany Pelletier, Guest Services / Front Office at Embassy Suites by Hilton Asheville Downtown
Responded Jun 5, 2024
Thank you so much for taking the time to share your wonderful experience at our Embassy Suites in Asheville. We are thrilled to hear that your stay with us surpassed your expectations, especially on such a special occasion as your daughter's 8th birthday. It's delightful to know that you found our property beautiful and clean, and that you enjoyed our unique breakfast offerings. We strive to provide a memorable experience for all our guests, and it’s heartwarming to hear that Kasey and Anthony were able to make your daughter's birthday extra special with their thoughtful gestures. Holden will be pleased to hear that his efforts to accommodate your room change and follow-up call contributed to your positive experience. Our team takes great pride in delivering exceptional care and hospitality, and your kind words are a wonderful affirmation of their hard work. We are so glad you plan to return in July and look forward to welcoming you back. If there is anything we can do to make your next stay even more enjoyable, please do not hesitate to reach out to us. Thank you once again for your lovely review and for choosing Embassy Suites for your stay in Asheville.
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I would Highly recommend this Embassy, and I can assure you they will get our business again. The staff was extremely nice and even went above and beyond to check on us via text while we were out enjoying the city. We stayed at this location for my husband's birthday, and in the room, they had a very beautiful and delicious dessert along with a birthday card waiting for him. The breakfast was amazing. As usual , I got an omelet that was prepared to my liking.The amenities were amazing. The weather was just right for the outdoor pool. The location is perfect. It's downtown, so you're able to walk and sight see. Valet parking is available, which made parking a true convenience. Thank you, Embassy, for such Amazing Hospitality.. Forever a Loyal Customer.
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Date of stay: March 2024
Value
Location
Service
Trip type: Traveled as a couple
Room Tip:Valet Parking is $30 per day
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Rohit Radhakrishnan, General Manager at Embassy Suites by Hilton Asheville Downtown
Responded Mar 7, 2024
Thank you for taking the time to write such a positive review! Your comments will be shared with our entire team. We are very glad to know you were pleased with your overall stay and were able to celebrate your husbands birthday with us. We look forward to hosting your stay once again and continuing to meet your expectations. Please feel free to contact me directly and it will be my pleasure to assist you if you have any questions or concerns. If you have a moment, I kindly ask you to visit Tripadvisor.com and also tell other guests about the wonderful stay you had with us! Your feedback is greatly appreciated. Thank you for choosing Embassy Suites by Hilton Asheville Downtown! Brittany Pelletier Front Office Manager
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The best location, the best staff and a pristine hotel!
Clone ALL the team members for all Hilton properties nationwide!
The "lap of luxury" and customer friendly staff is waiting for your arrival in a location near shopping and eateries. Do NOT miss out on their AMAZING breakfast and evening reception. Both are TOP NOTCH!
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Date of stay: March 2024
Value
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Location
Cleanliness
Service
Sleep Quality
Trip type: Traveled as a couple
Room Tip:Do NOT miss out of being treated like royalty. You do NOT have to be Captain Obvious to see that...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Brittany Pelletier, Guest Services / Front Office at Embassy Suites by Hilton Asheville Downtown
Responded Mar 29, 2024
Thank you for taking the time to write such a positive review! Your comments will be shared with our entire team. We are very glad to know you were pleased with your overall stay. We look forward to hosting your stay once again and continuing to meet your expectations. Please feel free to contact me directly and it will be my pleasure to assist you if you have any questions or concerns. Thank you for choosing Embassy Suites by Hilton Asheville Downtown!
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Nice location downtown. Love the new and clean feel of the hotel. We always love the spacious rooms at Embassy Suites. The employees are all very nice, whether dealing with the front desk, housekeeping, breakfast workers and valet. The room is spacious and clean. The gym is really nice and the pool looked like it would be great for kids. Breakfast was good as usual and of course it’s always nice to have the managers reception and there is plenty of seating for both. Plenty of restaurants within walking distance. The only downside is $30 valet parking with no other option of self park.
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Date of stay: April 2024Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Brittany Pelletier, Guest Services / Front Office at Embassy Suites by Hilton Asheville Downtown
Responded May 2, 2024
Thank you for taking the time to write such a positive review. Your comments will be shared with our entire team. We are very glad to know you were pleased with your overall stay. We look forward to hosting your stay once again and continuing to meet your expectations. Please feel free to contact me directly and it will be my pleasure to assist you if you have any questions or concerns. Thank you for choosing Embassy Suites by Hilton Asheville Downtown!
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Overall, we really enjoyed our stay at this hotel. It was beautiful. The valet staff were great! The housekeeping did a fantastic job as well. We were also pleased with the main restaurant, bar and staff there as well as the front desk staff.
There were just a few cons: 1) we booked this hotel for the sole purpose of dining at the rooftop restaurant. We’d gone back and forth on which hotel to stay at but decided on embassy suites because the rooftop restaurant looked amazing. We were so disappointed at check-in when we were told the restaurant wasn’t yet open. We feel there should be a disclaimer on the website that says, “coming soon”. 2) the mattress was comfortable but the sheets felt a bit scratchy like cheaper sheets rather than the higher thread count sheets one would expect of a hotel of this caliber. 3) just a thought— 2 waters per day (not just at check-in) for Hilton Honors members would be nice as we’ve stayed at other Hilton hotels that gave us waters each day and fresh cookies. It would be a nice touch for Honors members since it’s a higher end hotel.
All in all, we’d recommend this hotel and enjoyed our stay but we would encourage guests to check with staff ahead of time to inquire about the rooftop restaurant.
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Date of stay: March 2024Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Rohit Radhakrishnan, Owner at Embassy Suites by Hilton Asheville Downtown
Responded Mar 25, 2024
Thank you for taking the time to complete our survey while outlining some areas of needed improvement. Your comments will be shared and reviewed with our leadership team. We are very glad to know you were pleased with your overall stay and look forward to hosting your stay once again. Please feel free to contact me directly and it will be my pleasure to assist you if you have any questions or concerns. Thank you for choosing Embassy Suites by Hilton Asheville Downtown!
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Check in was great! Arrived early (2pm) and asked for diamond upgrade to corner room. They called me about a half hour later when room (701) was ready. We stayed 3 weekday nights. Very new hotel, room was great and everything was well maintained, except for the flower beds at the main entrance that were full of garbage and dead flowers /plants (weird for a new hotel.)
Breakfast ended at a weird time 9:30. None of us remembered hearing breakfast hours at check-in. We showed up right around 9:30 and it was done. And … when it ends it ends and they put up a guard and break down of the area so we missed out the first day of our stay. Couldn’t even get coffee.
Was disappointed at the lack of outdoor seating available at the rooftop bar and restaurant. There was an empty outdoor table for two and I asked the hostess if we could be seated there and she said it was reserved. We could see the table from where we were sitting and it sat empty for over 45 minutes while the sun was setting. Then the table next to it sat empty and a couch area. I guess I’m disappointed she didn’t ask if we wanted to be put on a wait list. She gave me the impression they were booked up with reservations for outdoor seating. They could do better at communicating.
Last morning we were almost out of TP. Hubby went to front desk to ask for a roll and they said they were “out” (ha ha ha) and that they would deliver to the room. Unfortunately they never arrived. Fortunately hubby went for ice and found a cleaning staff on his journey and asked for a roll. Funny, when we couldn’t find an ice machine on our floor (7th) we called the front desk to inquire about where they were and we were told they were on the 2nd, 3rd, 4th, 5th and 6th floors and that there wasn’t one on the 7th floor because the restaurant is on that floor.
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Date of stay: June 2024Trip type: Traveled with friends
Room Tip:Make sure you get a Mountain View.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Brittany Pelletier, Guest Services / Front Office at Embassy Suites by Hilton Asheville Downtown
Responded Jun 28, 2024
Thank you for sharing your detailed feedback about your recent stay with us. We are delighted to hear that you had a smooth check-in experience and that you enjoyed your upgraded room. We appreciate your kind words about the condition of the room and our hotel's newness. We apologize for the state of the flower beds at the main entrance. This is not the standard we strive to maintain, and we will address this issue with our maintenance team to ensure the entrance reflects the overall quality of our hotel. We regret that the breakfast hours were not clearly communicated to you upon check-in. We understand how important it is to start the day with a good meal, and we apologize for the inconvenience this caused. We will remind our front desk staff to inform guests of the breakfast hours at check-in and will look into extending the breakfast hours or offering alternative options for those who miss the cutoff time. We're sorry to hear about your disappointment with the outdoor seating at our rooftop bar and restaurant. Your feedback highlights a gap in our reservation and communication process. We will ensure our staff is trained to offer waitlist options and improve communication regarding seating availability. Your experience is important to us, and we will strive to do better. We apologize for the inconvenience caused by the lack of toilet paper and the difficulty in locating an ice machine. It's concerning to hear that our front desk was not able to promptly fulfill your request. We will review our inventory management and communication protocols to ensure that such situations are handled more efficiently in the future. Additionally, we will work on providing clearer information about the locations of ice machines. Thank you again for your valuable feedback. We hope you will give us another opportunity to provide you with a more seamless and enjoyable stay in the future.
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There are more places to choose from in the Asheville area.
PRICE RANGE
$147 - $194 (Based on Average Rates for a Standard Room)
LOCATION
United StatesNorth CarolinaNorth Carolina MountainsAsheville
NUMBER OF ROOMS
188
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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