Renaissance Asheville Downtown Hotel
31 Woodfin Street, Asheville, NC 28801
Enter dates to see prices
Full view
View all photos (480)480
Room & Suite (193)
Dining (17)
View prices for your travel dates
Hotel direct offer!Unlock Member Rates!
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
About
#48 of 83 hotels in Asheville
Location
4.6
Cleanliness
4.2
Service
4.2
Value
3.7
GreenLeaders GreenPartner
We invite you to “bee” our guest at the Renaissance Asheville Downtown Hotel in the heart of the Blue Ridge and Great Smoky Mountains. Located on our roof are bee boxes in conjunction with the Bee Institute to promote sustainability. Our downtown location means you can walk to the breweries or take a short ride to the Biltmore. After your fun-filled day of hiking, rafting or ziplining, a modern guest room awaits you. Select rooms & suites offer high floors and sweeping mountain views. A unique amenity to our Asheville hotel is an indoor junior Olympic pool and whirlpool, open year round. The perfect combination for a relaxing evening is a cocktail on our patio with a fire pit. If you need to know where to go around town, our front desk Navigators will help you discover the best activities. We have affordable parking options with $22 self-parking & $29 for valet parking. We look forward to welcoming you to the Renaissance Asheville Downtown Hotel.
Read more
Suggest edits to improve what we show.Improve this listing
Property amenities
Valet parking
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Bowling offsite
Canoeing offsite
Kids stay free
Paid private parking on-site
Wifi
Paid wifi
Hot tub
Pool / beach towels
Pool with view
Indoor pool
Heated pool
Saltwater pool
Restaurant
Breakfast available
Breakfast buffet
Kid-friendly buffet
Outdoor dining area
Wine / champagne
Evening entertainment
Fishing
Patio
Walking tours
Children's television networks
Highchairs available
Pets Allowed ( Dog / Pet Friendly )
Taxi service
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Photo copier / fax In business center
Baggage storage
Gift shop
Non-smoking hotel
Outdoor furniture
Shared lounge / TV area
ATM on site
First aid kit
24-hour front desk
Express check-in / check-out
Private check-in / check-out
Clothes dryer
Dry cleaning
Laundry service
Washing machine
Show more
Room features
Air conditioning
Desk
Housekeeping
Room service
Coffee / tea maker
Refrigerator
Cable / satellite TV
Bath / shower
Telephone
Wardrobe / closet
Bottled water
Iron
Private bathrooms
Wake-up service / alarm clock
Flatscreen TV
On-demand movies
Complimentary toiletries
Hair dryer
Show more
Room types
Mountain view
City view
Landmark view
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
City View
Business
Languages Spoken
English, Spanish, German
Location
100Great for walkers
Grade: 100 out of 100
88Restaurantswithin 0.3 miles
86Attractionswithin 0.3 miles
31 Woodfin Street, Asheville, NC 28801
Getting there
Rental CarsSee rental cars from $27/day
1853Reviews29Q+A100Room tips
Reviews
Traveler rating
- 593
- 659
- 383
- 140
- 78
Time of year
Traveler type
Language
More
Selected filters
- Filter
- English
Popular mentions
Sort by:
Most Recent
+1
The hotel is located on the edge of the downtown area, but it's still walking distance to all the attractions. Check in was quick, and the rooms are in good condition. We were upgraded to a double room suite, which was nice. The air conditioning wasn't working that well, but it wasn't too hot. There is secure parking at the back of the hotel, which is shared with the public.
Read more
Date of stay: May 2023
Location
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Neville Erasmus, General Manager at Renaissance Asheville Downtown Hotel
Responded 2 weeks ago
Dear BoysInNY Thank you so very much for staying with us and sharing your feedback with us. We appreciate you! We apologize for any inconvenience during your stay and for not meeting your expectations. I hope to have the honor of serving you again soon. Best Neville
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We stayed here for a night before heading out to the Smoky Mountains. The property’s downtown location is good as many of Asheville’s best restaurants are nearby. The lobby has been updated. However, the common area and bar areas are small and with the relator event being held that night, both areas were very crowded. Our room was badly in need of an upgrade. The bathroom was small and had an old bathtub and curtains. The sink space was limited. Our room was on the smaller side and we supposedly received a room upgrade. Our closet door had a chunk missing from the door and rather than replacing the door, they just painted over the missing area. The room was just tired. Although our room was down the hall from the elevator, I could hear the noise from the elevator all night long. For what we paid for the room for the night ($450) this hotel was a terrible value and not what we expect when we book a room in a Renaissance property. My recommendation to Marriott Corporation is to either embark on a complete remodel or sell the property - it is not up to Renaissance standards. My recommendation to Marriott loyalists is stay at the AC Marriott down the street. …
Read more
Date of stay: May 2023Trip type: Traveled as a couple
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Neville Erasmus, General Manager at Renaissance Asheville Downtown Hotel
Responded 2 weeks ago
Dear Guest Thank you for staying at the Renaissance Asheville hotel and sharing your experience with us . I apologize for not meeting your expectations regarding the guest rooms and bathroom age. We work hard to make sure that t he hotel is very well maintained and incredibly clean. We are so sorry for the inconvenience and hope to have the opportunity to serve you again. Best Neville Erasmus General Manager
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I can't go back in time and look at the rate I agreed to thru expedia, But I was charged $450 for a sat night and two-night total of $830. My wife and I have been staying at this hotel for years and have never paid more than 250 for a night. Potentially an oversight on my behalf, but this is way too steep for these accommodations. Not sure what changed in their pricing, but be aware of the prices listed on tripadvisor fluctuate massively on the night you select.
Read more
Date of stay: May 2023Trip type: Traveled as a couple
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Neville Erasmus, General Manager at Renaissance Asheville Downtown Hotel
Responded 2 weeks ago
Dear Guest Thank you so much for staying with us again. We appreciate your loyalty. Unfortunately pur rates do change depending on the demand and rates in the city. You stayed over a very busy period where we were actually priced below the other downtown hotels. I realize that you may have paid more than during prior visits and apologize that this was inconvenient. We certainly appreciate you and hope to have the opportunity to serve you again. Best Neville Erasmus General Manager
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Great hospitality at this downtown hotel. The location is fabulous, with lots of restaurants nearby. We were greeted with champagne. I have to thank the manager Sharon who helped us with rooms when our reservation was made for the wrong date. She was extremely helpful! The gym is nice, as is the pool. Would definitely stay here again😊
Read more
Date of stay: April 2023Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
Helpful
Response from Neville Erasmus, General Manager at Renaissance Asheville Downtown Hotel
Responded Apr 10, 2023
Dear TexasRobert Thank you so much for staying at the Renaissance Asheville Hotel and sharing this experience with us. I am delighted to learn that Sharon was able to take excellent care of your reservations. We appreciate you and look forward to seeing you back again soon. Best Neville Erasmus General Manager
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We stayed three nights here. Since we were exhausted I didn't notice how unclean the room was until the next day. Crumbs on the floor by the window, bathroom had hair in the shower, the cleaning lady came while we were there but didn't clean anything even though she said she was. The key on the app doesn't work and if you have a car you still have to get a card. The only nice thing about this hotel was the location and the view. Would not recommend
Read more
Date of stay: March 2023Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Neville Erasmus, General Manager at Renaissance Asheville Downtown Hotel
Responded Mar 24, 2023
Dear Lori Thank you for staying with us and sharing your feedback with us. We apologize for not meeting your expectations, especially as it pertains to cleanliness. This condition was unacceptable, and I am so very sorry for this issue. Please accept my sincere apologies for this. Best Neville Erasmus General Manager
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We are Gold Bonvoy Elite members and our stay was a mixed bag. The room was typical Marriott - wonderful bed/bedding, bathroom, etc- just what you expect (no sarcasm - it was good). Now cue the sarcasm - our room (802) had a fantastic view of the parking lot! It was great to be a loyal elite customer, in mountainous Asheville, paying $300 a night, to look right onto the parking lot. LOL. Also, all night long, our room made lots of original noises, like water pipes singing and moaning randomly and loudly. They really need to check that out. Getting a less than stellar room did not surprise us after the very bad experience we had at the front desk with the staff member who assigned the room. He seemed to take an immediate dislike to us. His name was Maraldo and he spoke to us very curtly - not very friendly at all. Perhaps he was just having a bad day? He got our number and said he would text us when our room was ready. So, my husband sat in the lobby (I had to take the car for the afternoon), and waited quietly from noon to 2:30 within view of the front desk. (It was freezing cold outside so he could not walk around town to waste time). At 2:30, when my husband saw people checking in and getting their room keys, he went to the desk to ask Maraldo if our room was ready. Without even looking at the system, he replied, “not yet”. For the next half hour my husband watched even more people check in and getting room assignments/keys. So he waited until Maraldo left the desk and then approached a female staff member (Jean) who did look in the system and said it was absolutely ready and was flustered when asked how long it had been ready. It seemed clear it had been ready for some time. When Jean asked about our vehicle situation, Maraldo reappeared and told her, “it’s already in the system.” He was just curt to everyone for no reason we can ascertain. Folks like Jean, who have the attitude we come to expect from Marriott - kind, professional and accommodating - should be rewarded for making Marriott a great place to stay. We never asked for special accommodations. We were polite and friendly and certainly understood we were a little early and that our room may not be immediately ready. But, we also expect courtesy and fair treatment. Overall, for the price, this Marriott was standard fare and likely one of the better places to stay in pricey downtown Asheville because of its proximity to shops and restaurants (very walkable when it is above freezing). Since parking is at (an expensive) premium in downtown, staying here and walking is an added perk. BTW - the text saying our room was ready came at 4:50pm.…
Read more
Date of stay: March 2023Trip type: Traveled as a couple
Room Tip: Avoid Room 802….
See more room tips
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Neville Erasmus, General Manager at Renaissance Asheville Downtown Hotel
Responded Mar 21, 2023
Dear Vacation2Maine Thank you so much for staying with us and sharing your experience with the travel community. Please accept my most humble apologies for the delay upon arrival. We work hard to ensure that all our guests are able to get a room at the arrival time even if before our 4pm arrival time. Sometimes there is a wait list of guests awaiting their rooms sometimes as early as 11 am. Once the room is ready, we would call the guest and let them know. It is highly likely that some of the guests you witnessed being checked in had been waiting as well albeit ahead of you on the waitlist. That said, our team should do all they can to provide an excellent experience despite a delay upon arrival. If your room was ready, you should absolutely have been called and I am very sorry for this. I will note that the team member you identified is typically a superstar and receives many notes of thanks from guests, so I am really sorry that you had a different experience. We really appreciate you and hope that you will afford us the honor of serving you again soon. Best Neville Erasmus General Manager
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We spent three nights at the Renaissance and it was outstanding. The staff was exceptionally courteous and accommodating, the rooms were perfect, the food was plentiful and excellent and the new General Manager went out of his way to welcome everyone. Overall, one of our best hotel experiences ever. Can't wait to go back.
Read more
Date of stay: March 2023Trip type: Traveled as a couple
Value
Location
Service
Room Tip: The pool was a more than welcomed relief after hiking for three days and the fitness Center...
See more room tips
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Neville Erasmus, General Manager at Renaissance Asheville Downtown Hotel
Responded Mar 14, 2023
Dear Fearless13998 On behalf of the entire hotel team, I want to thank you for staying with us and providing this review. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! We hope to welcome you again soon. Sincerely, Neville Erasmus General Manager
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Nice full service hotel. Friendly helpful staff. Walking distance to shops and restaurants. There is a Small lobby bar. Rooms are a good size with Comfortable beds. Good hotel food. Not too far from the airport. Good place to stay in downtown Ashville, N.C.
Read more
Date of stay: February 2023Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Neville Erasmus, General Manager at Renaissance Asheville Downtown Hotel
Responded Mar 13, 2023
Dear CorrineA804 Thank you very much indeed for staying at the Renaissance Asheville Hotel and sharing your experience. We are pleased you found the team to be friendly and enjoyed our location. We look forward to seeing you again soon. Best Neville Erasmus General Manager
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I had reservations Feb 23-26. When the GIANT snowstorm hit the midwest all flights were canceled. I had the AAA agent call the hotel to cancel my reservation. The hotel agreed to cancel with no charge - then charged me for the first night. AAA tried to contact them again and got nowhere. I have submitted a dispute with my credit card. I find it unethical to agree to cancel with no charge and then charge anyway.
Read more
Date of stay: February 2023
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Neville Erasmus, General Manager at Renaissance Asheville Downtown Hotel
Responded Mar 6, 2023
Dear M246BZcarolr Thank you for staying with us and making us aware of this situation. I apologize if we dropped the ball. I can assure you if we promised to do something we will. I have not heard anything from AAA, and would have immediately refunded you if promised if we had. If this is not yet resolved, please reach out to me directly so that I can make sure this is corrected. Best Neville Erasmus General Manager
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Worst experience ever. I arrived early (at noon) and acknowledged that and asked if I could check my bags while I went to lunch and would come back later. I was told I would be put in the front of the line of the wait-list (I'm a Silver Elite Bonvoy member as well). I came back at 4 to check back in, and a different person was at the desk and she asked me "Did you get a text your room was ready?" I replied no. She then tells me my room wasn't ready yet. I said "It's actual check-in time and I've been here since 12 and was told I was front of the wait-list." (Meanwhile everyone else in front of me was being given their room keys) They then tried to give me a room that was less that what I paid for. I paid for a high floor with mountain view. I had to wait an additional 45 minutes and was then given a high floor room with a view of a parking lot, buildings and the only "mountain" view was if I strained all the way to the right and up against the glass to see it. …
Read more
Date of stay: February 2023Trip type: Traveled on business
Room Tip: Avoid going here they don't honor your requests
See more room tips
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
Helpful
Response from Neville Erasmus, General Manager at Renaissance Asheville Downtown Hotel
Responded Feb 21, 2023
Dear jenniferaB2698QJ Thank you so much for staying with us recently. I sincerely apologize for your delay upon arrival. Our check in time is indeed 4pm so your room should always be ready at this time. Our goal is obviously to ensure that none of our guests have to wait so I am very sorry this issue inconvenienced you. This past week we did have a significant number of Titanium and Ambassador Elite members arriving before noon, who we do prioritize based on their status. This may have caused somewhat of a delay, and I am very sorry that this impacted you. Providing the very best experience is always our goal. Please accept my most humble apologies for the delay upon arrival. Best Neville Erasmus General Manager
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
PRICE RANGE
$143 - $253 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
renaissance asheville, asheville renaissance
LOCATION
United StatesNorth CarolinaNorth Carolina MountainsAshevilleDowntown Asheville
NUMBER OF ROOMS
278
Is This Your Tripadvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.
Claim Your ListingRENAISSANCE ASHEVILLE DOWNTOWN HOTEL $127 ($̶1̶8̶0̶) - Updated 2023 Prices & Reviews - NC
Frequently Asked Questions about Renaissance Asheville Downtown Hotel
Which popular attractions are close to Renaissance Asheville Downtown Hotel?
Nearby attractions include Asheville Gem Mine (0.1 miles), Asheville Community Theatre (0.05 miles), and Thomas Wolfe Memorial (0.04 miles).
What are some of the property amenities at Renaissance Asheville Downtown Hotel?
Some of the more popular amenities offered include an indoor pool, free wifi, and an on-site restaurant.
Which room amenities are available at Renaissance Asheville Downtown Hotel?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at Renaissance Asheville Downtown Hotel?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Renaissance Asheville Downtown Hotel?
Yes, paid private parking on-site, paid private parking nearby, and paid public parking nearby are available to guests.
What are some restaurants close to Renaissance Asheville Downtown Hotel?
Conveniently located restaurants include The Chocolate Fetish, Cúrate, and Roman's.
Are there opportunities to exercise at Renaissance Asheville Downtown Hotel?
Yes, guests have access to an indoor pool and a fitness center during their stay.
Is Renaissance Asheville Downtown Hotel located near the city center?
Yes, it is 0.2 miles away from the center of Asheville.
Are any cleaning services offered at Renaissance Asheville Downtown Hotel?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at Renaissance Asheville Downtown Hotel?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does Renaissance Asheville Downtown Hotel offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.