Came up to Asheville at the last moment for one night for my son's birthday, called Andrew at the front desk and he gave us a very very gracious upgrade, room was very clean and spacious and the fireplace was definitely a plus.Thanks Andrew!! Melissa did a wonderful job checking us in(ask her about Bear story) and gave us suggestions on where to go for dinner, she was very helpful. The hotel was great ,close to downtown Asheville, indoor pool ,great beds, lots of room.PePe did an excellent job with the morning breakfast buffet! We felt very safe and that the hotel was very clean and sanitized, Great job definitely will be back again!!
Hotel was quiet, clean convenient. Could prepare food in room which was huge. Good efficient layout. Easy to get downtown, Biltmore and highways. Staff courteous and helpful. Price was reasonable. Happy to recommend.
The great Residence Inn service and amenities you expect! I was thrilled that our two bedroom, two bath suite for our "girls getaway" to the Biltmore was such a great stay! Even during all the Covid restrictions, they went out of their way to make it a great experience. We were able to reserve a time for just our little group to use the pool and jacuzzi without fear of too many people using it at the same time. The breakfast buffet as always had something for everyone. My friends who had never stayed at an RI really enjoyed their stay. Thank you to everyone at RI who made this a great experience!
I have stayed here several times - each time was excellent. Always clean and staff always helpful. Just booked and talked with Rebecca. She helped with several issues and was able to get me exactly what I needed on the first call. Very pleased with this property and especially the staff.
We recently travelled to Asheville on our way to Tennessee to adopt a Great Pyrenees and stopped here. We needed to extend our stay, and then brought a new, very large, dog back to the hotel with us. The staff was helpful and polite, and extremely good natured about the number of dogs in the hotel. We appreciated their kindness, their hospitality and their willingness to be open and helpful during a pandemic. They were careful about cleaning, and had procedures to protect the guests and staff. Despite how full the hotel was, and the large number of families and pets, it was clean and quiet! We will gladly stay here again, and would highly recommend it .
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