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Hotel Indigo Asheville Downtown, an IHG hotel

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151 Haywood Street, Asheville, NC 28801-2632
COVID-19 update: See the added health and safety measures this property is taking.Read more
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Traveler (542)
Room & Suite (362)
Videos (2)
Travel safe during COVID-19
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What you can expect during your stay
  • All linens sanitized in high-temperature wash
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitizer available to guests & staff
  • Stay-at-home policy for staff with symptoms
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Updated 09/03/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Hotel Indigo Asheville Downtown, an IHG hotel
Updated 09/03/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#37 of 84 hotels in Asheville
Location
Cleanliness
Service
Value
GreenLeaders Gold level
Experience downtown Asheville like a local when you stay at Hotel Indigo Asheville Downtown. Our vibrant hotel offers pet-friendly accommodations, ADA features, and penthouse suites, all with hardwood floors, refreshing pops of color & beautiful Blue Ridge Mountain views. Savor dishes made with local ingredients at oneFIFTYone Boutique Bar & Kitchen, our Asheville restaurant serving up tasty small plates and drinks. Our flexible meeting venue offers a dynamic space for your next meeting, reception, or special occasion. Spend your getaway exploring the outdoor adventures that Asheville has to offer. Discover trails, rivers & wildlife of the Blue Ridge Mountains, Pisgah National Forest & the French Broad River. Asheville NC is also home to attractions like Harrah's Cherokee Center, Battery Park Book Exchange & the Grove Arcade near our hotel. Our boutique hotel is accented with curated local photography throughout, creating an immersive Asheville experience with all the comforts of home and then some. No matter what kind of adventure you're looking for, Hotel Indigo Asheville Downtown can help make it happen.
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Property amenities
Valet parking
Free High Speed Internet (WiFi)
Fitness Center with Gym / Workout Room
Bar / lounge
Children's television networks
Pets Allowed ( Dog / Pet Friendly )
Business Center with Internet Access
Conference facilities
Paid private parking on-site
Coffee shop
Restaurant
Breakfast available
Breakfast in the room
Snack bar
Special diet menus
Wine / champagne
Vending machine
Meeting rooms
Baggage storage
Concierge
Convenience store
Non-smoking hotel
ATM on site
24-hour front desk
Express check-in / check-out
Dry cleaning
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Room features
Air conditioning
Desk
Housekeeping
Room service
Coffee / tea maker
Refrigerator
Flatscreen TV
Walk-in shower
Safe
Seating area
Separate living room
Telephone
Wardrobe / closet
Iron
Private bathrooms
Bath / shower
Complimentary toiletries
Hair dryer
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Room types
Mountain view
City view
Bridal suite
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Boutique
Great View
Languages Spoken
English, Spanish
1827Reviews18Q+A100Room tips
Traveler rating
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Popular mentions
Mike B wrote a review Oct 25
1 contribution
I booked through Priceline's deal maker and the axiom of "you get what you pay for" held true again. Now I know why this so-called 4 star hotel was value-priced. Let's start at the beginning: 1. They offer valet parking only (for $20/day) and the tiny valet area was full when I arrived so I had to circle the block looking for a place to leave my car so I could check in. Theres always a wait to use your car since you cant get it yourself. 2. There was only 1 person working check in and answering phones so the service person seemed overworked and was a bit abrupt. 3. The room was good though it overlooked the interstate. Nothing says luxury like listening to trucks roaring by while trying to sleep. 4. Sleep? Made difficult by the people above us stomping around. Why is the ceiling/floor so seemingly thin? 5. The hotel markets itself as pet friendly. But no one mentioned its $75 for the privilege until I was already paid and checked in. With so many choices available, especially during covid, I will never stay here again and I'll be sure to tell my friends who visit to never stay there.
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Date of stay: October 2021
Location
Service
Sleep Quality
Room Tip: Go somewhere else.
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Response from Henry Rice, Guest Services / Front Office at Hotel Indigo Asheville Downtown, an IHG hotel
Responded yesterday
Thank you taking the time to share your review. I would like to apologize to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future. Thank you for sharing your comments.
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Heather W wrote a review Oct 2020
2 contributions3 helpful votes
Hotel's Favorite
We found Hotel Indigo to be a great stay. Front desk staff was amazing, a special thank you to the highly personable Steven- your recommendations were excellent! The room had gorgeous views and the bed was extremely comfortable. As others mentioned, you can hear street noise so do bring ear plugs if you are sensitive to noise while you sleep. I do suggest cleaning staff pay more attention to the showers as there were many places with mold/mildew. The hotel was within walking distance to many restaurants and other establishments. I would absolutely stay here again.
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Date of stay: September 2020
Rooms
Location
Service
Room Tip: Penthouse rooms are affordable and have great views
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3 Helpful votes
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Justin wrote a review Oct 24
1 contribution
I understand Covid has been rough on the hotel industry and that staffing is challenging right now but there's really no other way to describe this hotel other than saying that it is disappointing. Our mini fridge wasn't cleaned. The bathroom counter had hair on it. As did the toilet. The floor wasn't vacuumed. And make sure you don't lift up the rug - you're much better off being naive to the months worth of dust and dirt under it. Overall there was dust everywhere. The shower had black stains on the ceiling. I'm assuming that's mold? It appears to be a newer property but somehow also looks like it's been neglected and run down. It feels like you're staying at a $50 hotel on the side of a highway.
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Date of stay: October 2021
Rooms
Location
Service
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Response from Henry Rice, Guest Services / Front Office at Hotel Indigo Asheville Downtown, an IHG hotel
Responded 3 days ago
Thank you for taking the time to share your thoughts and to review our property. I'm very sorry that you had a disappointing experience, and will be sharing your feedback with our management team so that we can address your concerns.
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dana t wrote a review Oct 12
Lexington, Kentucky1 contribution1 helpful vote
We absolutely loved our stay at Indigo Hotel in Asheville. The staff was very helpful and friendly. The design was so much fun. I never realized how much that meant to my experience. Very interesting and fun!! Made to order breakfast was flawless. The car valen attendant very knowledgeable and very attentive. Highly recommend this hotel!!
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Date of stay: October 2021
Cleanliness
Service
Sleep Quality
1 Helpful vote
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Response from Henry Rice, Guest Services / Front Office at Hotel Indigo Asheville Downtown, an IHG hotel
Responded yesterday
Thanks so much for the review! I hope that we will be able to serve you again if you return to Asheville!
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Debra S wrote a review Oct 5
atlanta, ga20 contributions4 helpful votes
The staff was very good and helpful, the room was very comfortable and clean. The bed, towels and shower were very nice. The hotel was easy walking distance from restaurants, etc. The only negative we had was the noise level. Not from other guests, we never heard anything from other rooms or people in the hall, but we did not realize that this hotel was next to the interstate. All night, we heard traffic noise and it was loud. Also, the AC unit cutting on and off was loud, however, all hotels that have the below the window all in one units have this problem, this one was especially loud. So if you don't mind the AC noise, make sure you get a room NOT on the interstate side of the hotel.
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Date of stay: September 2021
Value
Cleanliness
Service
Room Tip: Ask for a room on the opposite side of the hotel from the interstate!
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1 Helpful vote
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Response from Henry Rice, Guest Services / Front Office at Hotel Indigo Asheville Downtown, an IHG hotel
Responded yesterday
Thanks for sharing your review! I'm glad you liked your stay, and hope you return. If you do, please feel free to call us ahead of your arrival so that we can assign you a better room that should be more to your liking!
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PRICE RANGE
$146 - $364 (Based on Average Rates for a Standard Room)
LOCATION
United StatesNorth CarolinaNorth Carolina MountainsAsheville
NUMBER OF ROOMS
115
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Frequently Asked Questions about Hotel Indigo Asheville Downtown, an IHG hotel
Which popular attractions are close to Hotel Indigo Asheville Downtown, an IHG hotel?
Nearby attractions include Breakout Games - Asheville (0.3 miles), Asheville Brewery Tours (0.2 miles), and The Conundrum (0.08 miles).
What are some of the property amenities at Hotel Indigo Asheville Downtown, an IHG hotel?
Some of the more popular amenities offered include free wifi, an on-site restaurant, and a lounge.
Which room amenities are available at Hotel Indigo Asheville Downtown, an IHG hotel?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at Hotel Indigo Asheville Downtown, an IHG hotel?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Hotel Indigo Asheville Downtown, an IHG hotel?
Yes, paid private parking on-site, paid public parking nearby, and valet parking are available to guests.
What are some restaurants close to Hotel Indigo Asheville Downtown, an IHG hotel?
Conveniently located restaurants include The Chocolate Fetish, Karen Donatelli Bakery and Cafe, and Roman's.
Are there opportunities to exercise at Hotel Indigo Asheville Downtown, an IHG hotel?
Yes, guests have access to a fitness center during their stay.
Is Hotel Indigo Asheville Downtown, an IHG hotel located near the city center?
Yes, it is 0.3 miles away from the center of Asheville.
Are pets allowed at Hotel Indigo Asheville Downtown, an IHG hotel?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does Hotel Indigo Asheville Downtown, an IHG hotel offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and conference facilities.
Which languages are spoken by the staff at Hotel Indigo Asheville Downtown, an IHG hotel?
The staff speaks multiple languages, including English and Spanish.