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Brookstone Lodge

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Brookstone Lodge
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786 Reviews from our TripAdvisor Community

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There are newer reviews for Brookstone Lodge
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Showing 783: English reviews
Kennesaw, Georgia
Level Contributor
21 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed September 1, 2014

This is a great hotel/lodge to stay at. The staff was very friendly and knowledgeable about the area and restaurants. We where on the fourth floor and had a very spacious room. The bed was very comfortable and smelled nice and fresh. The bathrooms are large with plenty of space. The lodge is about a mile and half from the... More 

Helpful?
1 Thank Kim T
rrw007, Manager at Brookstone Lodge, responded to this review

It was great to hear you had an awesome time with us. Thank you for taking the time to provide us such positive feedback. More 

1 review
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed September 1, 2014

I booked a room at the lodge three months in advance. When I arrived to check in, I was given a room key to a room that was occupied. I returned to the front desk and was given another key to another room that was occupied. Finally, more than an hour after I tried to check in and months after... More 

Helpful?
1 Thank Srosey12
rrw007, Manager at Brookstone Lodge, responded to this review

Thank you for the review. We regret the room type you were given was not the room type you reserved. A full refund for our mistake was the least we could do. Our staff loves to take special care of our guests. We hope that you would consider trying us again. More 

New York
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed August 28, 2014

The room was clean and spacious. The beds were comfortable. The staff was friendly and helpful. The indoor pool was nice for the kids. The complimentary breakfast was great. I would highly recommend it.

Helpful?
Thank Isminaz
rrw007, Manager at Brookstone Lodge, responded to this review

It was great to read your recent review. So happy you enjoyed your stay and would recommend the Brookstone Lodge to others. More 

Roanoke, Virginia
Level Contributor
103 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
3 of 5 stars Reviewed August 26, 2014

Having recently stayed at the Brookstone for the weekend (Aug. 2014), I can offer a few words of wisdom. Yes, it is close to the Biltmore. It is actually only about 1.8 miles or a 5 minute drive, however it still seems to be located in the middle of nowhere. Yes, the hotel is located right beside a busy road.... More 

Helpful?
4 Thank CreativeOfficer
rrw007, Manager at Brookstone Lodge, responded to this review

Thank you for taking the time to review the Lodge. We are grateful for all of the feedback. We enjoy learning from our guests and accommodating their needs. More 

2 reviews
5 of 5 stars Reviewed August 25, 2014

Just stayed 3 nights there (August 2014) and honestly cannot say enough good things about this gem of a hotel! Also stayed there October of last year and had same wonderful experience. Lodge décor with a contemporary feel is very appealing. Clean, clean, clean! Comfy beds are triple-sheeted (THANK YOU) with crisp linens and comforters, and a bed scarf (no... More 

Helpful?
Thank Lisa G
rrw007, Manager at Brookstone Lodge, responded to this review

Thank you so much for such an outstanding review of the Brookstone Lodge. We are glad that we exceeded your expectations! We look forward to having you on your next trip through Asheville! More 

Columbia, South Carolina
1 review
5 of 5 stars Reviewed August 17, 2014

We really enjoyed our stay. The room was spacious and clean! The beds were very comfy. The staff was super friendly and helpful. We were celebrating our 34th wedding anniversary and the staff made sure our stay was very pleasant.

Helpful?
Thank Marlous B
rrw007, Manager at Brookstone Lodge, responded to this review

It was wonderful to see you guys had such a great anniversary with us! Always nice taking care of people on those special occasions! Perhaps we can be your annual spot to stay when visiting our beautiful town! More 

Clifton, Texas
Level Contributor
37 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
5 of 5 stars Reviewed August 8, 2014 via mobile

Very nice hotel and very close to the Biltmore. Staff was very helpful and friendly. The rooms are very nice and very clean. We have 5 of us and the accommodations were perfect. Breakfast was good with eggs, sausage, cereal and even good coffee which is hard to find at a hotel. Will stay there again if in Asheville.

Helpful?
1 Thank Gagloff
rrw007, Manager at Brookstone Lodge, responded to this review

Thank you for the kind words. We are happy you had a good stay with us! See you next trip! More 

1 review
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed August 6, 2014 via mobile

We really enjoyed our stay. Roger and the staff were very accommodating and seemed happy to help with all of our needs. I would like to thank you. You made are trip that much more enjoyable. Monica E.

Helpful?
2 Thank Monica E
rrw007, Manager at Brookstone Lodge, responded to this review

Always a pleasure to hear our guests are pleased not only with the hotel, but with the staff as well. Look forward to your next visit with us. More 

Jacksonville, Florida
Level Contributor
12 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
2 of 5 stars Reviewed August 5, 2014

I read reviews on here that said this place was clean. We booked here expecting a clean room. What we got was disgusting. Dirty room, stained sheets, stained curtains, worn out carpet. Shower had stains on the tiles. And to top it off, the toilet seat was broken at the mount so that it kept twisting around. You had to... More 

Helpful?
Thank Jeff H
rrw007, Manager at Brookstone Lodge, responded to this review

Thanks for the review of the Brookstone Lodge. Our number one goal is to be sparkling clean, all of the time, no exceptions. We will review our detail clean lists to ensure we deliver what we promise. It is important for us to provide a product that is in good repair as well. March 2014, we completed full renovations of... More 

Sacramento, California
Level Contributor
3 reviews
3 hotel reviews
3 of 5 stars Reviewed August 4, 2014

Clean, Quiet, Great location and close to the Biltmore Hotel needs to find another way to store their maid carts - and definitely not overnight ... Having them in the hallway is a big NO NO ..... very close to the Biltmore comfortable beds clean rooms TV is way near the CEILING ... WAY too high

Review collected in partnership with La Quinta

Helpful?
Thank sandra102084
rrw007, Manager at Brookstone Lodge, responded to this review

Thank you so much for the recent review. We appreciate the positive feedback. We agree carts should not be stored in hallway overnight. That is why we lock them up in laundry storage every night. Please forgive us for this inconvenience if we failed to store them properly. We value your comments. More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Pool
  • Fitness Center with Gym / Workout Room
  • Free High Speed Internet ( WiFi )
  • Free Breakfast
  • Free Parking
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Center with Gym / Workout Room
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Breakfast
  • Free Parking
  • Meeting Rooms
  • Business Center with Internet Access
  • Laundry Service
Official Description (provided by the hotel)
Brand new hotel! Experience the charm of a mountain lodge just minutes from Biltmore Estate, downtown Asheville, Blue Ridge Parkway, and the area’s finest shopping and dining. Amenities include a complimentary deluxe continental breakfast, indoor pool and hot tub, wireless internet, fitness center, and much more. Some in-room amenities are 32" flat screen HDTV, granite tub and vanity, microwave, coffee maker, mini-refrigerator, and hair dryer. We are independently owned and operated. AAA-3 diamond rating. ... more   less 

Additional Information about Brookstone Lodge

Address: 4 Roberts Rd, Asheville, NC 28803-8613
Location: United States > North Carolina > North Carolina Mountains > Asheville
Price Range: $88 - $218 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Brookstone Lodge 3*
Number of rooms: 73
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Also Known As:
Brookstone Hotel Asheville
Hotel Style:
#5 Best Value Hotel in Asheville
#19 Business Hotel in Asheville
#20 Family Hotel in Asheville
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