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Brookstone Lodge

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Brookstone Lodge
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779 Reviews from our TripAdvisor Community

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Showing 776: English reviews
1 review
4 of 5 stars Reviewed 3 days ago NEW via mobile

Good bargain but old building with musty smell. Room was pretty clean with frigerator. Pillows were very fluffy but not supportive. Old air conditioner hard to control room temperature. Staff was friendly and continental breakfast was typical for budget hotel.

Helpful?
Thank Mark G
Saint Louis, Missouri
Level Contributor
63 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
4 of 5 stars Reviewed 1 week ago NEW

This hotel, is a clean nice hotel near the biltmore, the downtown area and there is an arcade next to it. Includes a pool, bfast and a workout room with only a treadmill. Many of the resturants and other attractions are just a short drive away.

Helpful?
Thank henno101
Management response:

Thank you for taking the time to write a review of your stay. I’m so pleased to hear that the hotel is clean and nice, I appreciated you pointing out we offer a breakfast and a workout room. We are Centrally located to the Biltmore Estate and downtown, it’s also a short drive to restaurants and area attractions. Thank you... More 

Sunny Southeast Florida
Level Contributor
41 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
2 of 5 stars Reviewed 2 weeks ago via mobile

This place is run like a bad hostel and has about that same crowd. There were huge flying bugs in the rooms. When we nicely asked to move to another room, we were told "This is Asheville. We have bugs." Well, I have since stayed in two other hotels in Asheville and none of them had bugs nor would ever... More 

Helpful?
4 Thank Scottness_Monster
Management response:

Thank you for your recent review of your stay. The unfortunate incident you described is not acceptable, and I sincerely apologize for your experience. To prevent this from happening again, my team will be contacting our Pest Control provider to address the issue you mentioned. Our staff will also be coached and retrained in addressing guests concerns. If you would... More 

Altamonte Springs, FL
Level Contributor
27 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
2 of 5 stars Reviewed 2 weeks ago via mobile

Stayed at this hotel as we are from out of town and had tickets for an evening event. First we drove an extra 20 miles as their address is duplicated and GPS took us to the wrong Roberts Rd. On arrival We were on the 3rd floor-hallway carpets were severely stained and the impression walking the inside areas was there... More 

Helpful?
1 Thank TwoBankers
Management response:

Thank you for your recent review of your stay at our hotel. I am disheartened to read about the unfortunate experiences encountered while staying at our hotel. I sincerely apologize that your stay was not satisfactory. I appreciate you bringing this to our attention. If you would like to discuss this further, please contact the General Manager directly at the... More 

Level Contributor
5 reviews
4 of 5 stars Reviewed 2 weeks ago via mobile

We just recently stayed 5 nights at the Brookstone Lodge and were very pleased. It's nothing plush, but for the reasonable cost I didn't expect it to be, but it was more than adequate. The rooms were clean, spacious enough and the bathrooms were very nice. We were able to get an adjoining room with our daughter and two small... More 

Helpful?
Thank Denise E
Management response:

Thank you for taking the time to write a review of your stay. I am glad that you were very pleased with your stay. I am thrilled to hear your room was clean, spacious and the bathrooms where nice. We are happy you enjoyed the hot fresh breakfast and for paying compliments to the entire staff. We pride our staff... More 

Stevens Point, Wisconsin
Level Contributor
19 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Location could be considered good and bad. Convenient for easy on/easy off but views and road noise are not desirable. Also not within walking distance of anything. Hotel itself is very nice; has a homey feeling to it, unlike most chain hotels. Has some covered parking which was nice on those rainy days we were there.

Helpful?
Thank supremeb2016
Management response:

I appreciate you taking the time to write a review of your experience with us. Thank you for stating the hotel is nice, homey and convenient to the highway. I am sorry to hear the road noise was not desirable and the hotel wasn’t with walking distance of anything. I appreciate you bringing this to our attention. We hope that... More 

Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 3 weeks ago via mobile

Great hotel for the price. It is in a great location and rooms were clean and good sized. Staff was great and very helpful. They match prices that you find for their hotel online. Booking.com listed the hotel cheaper so they paid us back the difference.

Helpful?
1 Thank Melissa J
Management response:

I appreciate you taking the time to write such a great review. I’m pleased to hear that the hotel is great for the price and the rooms are clean. Thank you again for your review. We look forward to seeing your again, should your travels bring you back to our area. Omarra S. Area Manager More 

Keller, Texas
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed 4 weeks ago

Decided to take a trip to Asheville while visiting NC. Looked up hotels on priceline and found the brookestone lodge, The description really described a nice, upscale hotel with nice amenities.. One thing I love is a fitness center as I like to workout and will while on the road. In fact, it stated there was a "State of the... More 

Helpful?
1 Thank rickk971
Management response:

Thank you for your recent review of your stay. I am sorry to hear that the fitness center was less than desirable as we are in the process of upgrading. I was also disheartened to read the ac unit didn’t keep the room cool and the traffic noise kept you up throughout the night. I will be meeting with the... More 

Level Contributor
1 review
1 of 5 stars Reviewed 4 weeks ago via mobile

I don't even know where to start. I needed a hotel last minute, despite the mixed reviews, I decided to book it. That was a huge mistake. I get to the hotel to check in, and after standing there for almost ten minutes, with the only employee in sight on the phone, I began to quickly get aggravated. He continued... More 

Helpful?
Thank Katie B
Nokomis, Florida
Level Contributor
88 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
3 of 5 stars Reviewed 4 weeks ago

Located about two miles from Biltmore, also close to Blue Ridge Pkwy. Close to downtown which is a great place to visit. Helpful staff, clean rooms, good breakfast, but the mini suite is so small the ac unit blows directly on your feet. Pillows are like cement, but I did get new ones the second night.

Helpful?
Thank horrasio
Questions? Get answers from hotel staff and past guests. Ask a question

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Pool
  • Free High Speed Internet ( WiFi )
  • Free Breakfast
  • Free Parking
  • Fitness Center with Gym / Workout Room
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Hot Tub
  • Fitness Center with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Breakfast
  • Free Parking
  • Meeting Rooms
  • Business Center with Internet Access
  • Laundry Service
Official Description (provided by the hotel)
Brand new hotel! Experience the charm of a mountain lodge just minutes from Biltmore Estate, downtown Asheville, Blue Ridge Parkway, and the area’s finest shopping and dining. Amenities include a complimentary deluxe continental breakfast, indoor pool and hot tub, wireless internet, fitness center, and much more. Some in-room amenities are 32" flat screen HDTV, granite tub and vanity, microwave, coffee maker, mini-refrigerator, and hair dryer. We are independently owned and operated. AAA-3 diamond rating. ... more   less 

Additional Information about Brookstone Lodge

Address: 4 Roberts Road, Asheville, NC 28803
Location: United States > North Carolina > North Carolina Mountains > Asheville
Price Range: $85 - $215 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Brookstone Lodge 3*
Number of rooms: 73
Reservation Options:
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Also Known As:
Brookstone Hotel Asheville
Hotel Style:
#19 Business Hotel in Asheville
#20 Family Hotel in Asheville
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