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Brookstone Lodge

Traveler (138)
Room & Suite (105)
Dining (13)
Overview
AMENITIES
Free Wifi
Free Parking
Breakfast included
Air Conditioning
Pool
Non-Smoking Hotel
Family Rooms
3 Star accommodation
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Rooms
Feb 3Feb 4
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (922)
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919 results
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All reviews fun depot biltmore estate room was clean yogurt indoor pool continental breakfast two queen beds stay there again fridge and microwave road noise flat screen tv hot tub short drive the blue ridge parkway close to downtown interstate pillows
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1 - 5 of 919 reviews
Reviewed December 16, 2018

The location is good very close to downtown Asheville. The rooms are adequate, basically clean, the bathroom and the beds are clean. They don't go for the extras like corners and when they clean they didn't replace the cream and sugar for coffee's. Customer service...More

Date of stay: December 2018
Thank Vickie W
Response from Nick T, General Manager at Brookstone LodgeResponded 4 weeks ago

Vickie, I will work with my staff to ensure no one has this experience in the future. I'm glad that you had positive things to write about as well. My housekeeping staff should be replacing items such as creamers and sugar. Secondly cleaning around the...More

Reviewed December 14, 2018 via mobile

Although it was very convenient to everything, The beds are hard and we both had backaches after staying here. The room was noisy, and the hotel is in need of repairs(paint peeling and walls cracking). The bathroom had mold that needs to be removed. And...More

Date of stay: December 2018
Thank Karen J
Response from Nick T, General Manager at Brookstone LodgeResponded 4 weeks ago

Karen, I'm so distressed to see that you had a bad experience. I take my guest satisfaction very seriously. All of the issues you mentioned will be remedied in the next couple months in our top to bottom renovation. New mattresses, new carpet, new furniture,...More

Reviewed December 13, 2018

Stayed at this hotel when visting the Biltmore. These place is close to the Biltmore and downtown. I guess the convience of the location came with some unknown issues. Our room was right beside Sweeten Creek road and red light just before I-40 interstate. It...More

Date of stay: December 2018
Thank brianunderwood63
Response from Nick T, General Manager at Brookstone LodgeResponded 4 weeks ago

I'm sorry that the traffic disturbed you while you were staying at the hotel. We will be happy to put you on the other side of the building and on the top floor in future stays. Thank you for staying with us.

Reviewed December 5, 2018 via mobile

Should have known better but it was close to Biltmore. Very disappointed. Mattress is hard as a rock. Washcloth was dirty. Tiny dorm sized room overlooking I-40 and sweeten Creek Rd. Very noisy. Regret choosing this place.More

Date of stay: December 2018
Thank chapelhillmom
Response from Nick T, General Manager at Brookstone LodgeResponded 4 weeks ago

I'm proud to announce we will be completely renovating this property in Jan and Feb. All of the items such as the mattresses will be replaced. I'm sorry that the noise from the road interrupted your stay. In the future we can put you in...More

Reviewed December 2, 2018 via mobile

Conveniently located near Biltmore. Rooms are large. There is a microwave and refrigerator in the room. It was clean. The beds were comfortable. Breakfast was served in the morning. Would stay there again.

Date of stay: December 2018
Thank X3026SHkimb
Response from Nick T, General Manager at Brookstone LodgeResponded 4 weeks ago

Thank you so much for your positive review. I take my guest satisfaction very seriously. I'm glad we were able to delight you on your stay.

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About
Description
Experience the charm of a mountain lodge just minutes from Biltmore Estate, downtown Asheville, Blue Ridge Parkway, and the area’s finest shopping and dining. Amenities include a complimentary deluxe continental More breakfast, indoor pool, wireless internet, fitness center, and much more. Some in-room amenities are 32" flat screen HDTV, granite tub and vanity, microwave, coffee maker, mini-refrigerator, and hair dryer. We are independently owned and operated. AAA-3 diamond rating. Less
Hotel class
Hotel Amenities
HOTEL FEATURES
Pool
Free Parking
Free High Speed Internet (WiFi)
Fitness Center with Gym / Workout Room
Breakfast included
Air Conditioning
Business Center with Internet Access
Dry Cleaning
Heated pool
Indoor pool
Meeting Rooms
Microwave
Non-Smoking Hotel
Refrigerator in room
Wheelchair access
Beachfront
Restaurant
Hotel Style
Family
,
Business
Room types
Non-Smoking Rooms, Family Rooms
Hotel class
Hotel Style
Family
,
Business
Room types
Non-Smoking Rooms, Family Rooms
Number of rooms
73
Price range
$64 - $176 (Based on Average Rates for a Standard Room)
Also Known As
Brookstone Hotel Asheville
Location
United States > North Carolina > North Carolina Mountains > Asheville
Hotel class
Hotel Style
Family
,
Business
Room types
Non-Smoking Rooms, Family Rooms
Number of rooms
73
Price range
$64 - $176 (Based on Average Rates for a Standard Room)
Also Known As
Brookstone Hotel Asheville
Location
United States > North Carolina > North Carolina Mountains > Asheville
Photos
Traveler (138)
Room & Suite (105)
Dining (13)
Pool & Beach (10)
Amenities (5)
Nearby
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Nearby AttractionsSee all 481 nearby attractions
Biltmore Village
948 reviews
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Questions & Answers
Ask a question
movingvan
March 10, 2018|
AnswerShow all 4 answers
Response from Calico4 | Reviewed this property |
Hello I have contacted the Brookstone hotel to ask directly as we did not utilize an ADA compliant room during our stay. Ill message back once hotel contacts me. They have an automated contact page on their website if you... More
1
Vote
Christyfaith
May 20, 2017|
AnswerShow all 8 answers
Response from Marjorie K | Reviewed this property |
The hotel is about three miles from Biltmore Estate. I am not familiar with a casino in the Asheville area. The Biltmore is worth the money for a tour, for which you can purchase tickets at the hotel.
2
Votes
LisetteT
November 11, 2016|
AnswerShow all 6 answers
Response from CDP_travels | Reviewed this property |
Can't walk to Asheville but the drive is very short. No dogs.
0
Votes
Room Tips
"Find another hotel."
kathleenk843
Nov 25, 2018
Read review
"Skip the free breakfast."
801nancyb
Nov 11, 2018
Read review
"Chose another location"
dennismooneyham
Oct 16, 2018
Read review
"First floor is busy. I imagine the upper floors are better"
kellyhR5792TG
Oct 11, 2018
Read review
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