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Courtyard Asheville

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Courtyard Asheville
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224 Reviews from our TripAdvisor Community

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Showing 223: English reviews
Augusta, Maine, United States
Reviewed 1 week ago

The hotel was great for the price. Cleanliness was great. The staff were all very helpful and friendly. The reservation desk was friendly in person and on the phone. Customer service was definitely a priority.

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Helpful?
Thank Lisa H
Christina H, General Manager at Courtyard Asheville, responded to this review

Thank you so much for taking the time to share your experience with us! Thank you for noticing that we strive for great customer service! Glad you enjoyed your stay and we hope to see you again in the future!

Toronto
Reviewed 1 week ago

We visited it exactly on January 1, 2017. We had a perfect first impression from the receptionist. Because we traveled with 2 children, she offered us a large room. We asked and she showed us the firepit and how it works. We spent really nice time later around the firepit. The water in the pool was not warm enough but...

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Helpful?
Thank margipan
Christina H, General Manager at Courtyard Asheville, responded to this review

I'm so glad to hear that we could help make your family trip a special one! We love the firepit as well and I wanted to let you know that we have ordered new cushions for them that are shipping in one week! Just in time for those chilly early spring mornings! We hope you can come back and enjoy...

Starkville, Mississippi
Reviewed 1 week ago

I was worried this hotel would be too far from downtown to really explore the city when I looked at the map. Turns out downtown is 15 minutes away and it wasn't a problem at all. The prices were fair, the rooms were clean, and the service was friendly. Can't really ask for more in a hotel.

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Helpful?
Thank Dettwiller
AshevilleCourtyardGM, General Manager at Courtyard Asheville, responded to this review

Thank you for responding! We also love our location for several reasons as well! Being so close to downtown yet outside of the hustle and bustle (and much higher rates)- also being so close to the mall and many dining options including our own Bistro and Carrabbas right in the same parking lot! Glad to hear how impressed you were...

Charlotte, North Carolina
Reviewed 2 weeks ago via mobile

The price is what drives most people to the Courtyard I'm sure. We used points and the other Marriott was booked for this last minute trip to Asheville. That being said the staff was very friendly and helpful. The room was clean but the bathroom needed so much help. The tub was rusted and the floor tile cracked. The room...

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Helpful?
1Thank Amy M
AshevilleCourtyardGM, General Manager at Courtyard Asheville, responded to this review

Thank you so much for taking the time to respond to us! We appreciate any an all feedback! Especially when it's complimenting our staff! I do agree with you that we are due for a renovation, which fortunately we are scheduled for in one year! Meanwhile, as you mentioned, it's a great location to downtown, clean and friendly and we...

Reviewed December 12, 2016 via mobile

All of the staff we encountered were so friendly and helpful. The rooms were clean and everything was in working order. My kids really enjoyed the indoor pool in the evenings while I enjoyed the Starbucks bar and sipped my coffee by the outside fire pit. And just a five minute drive to get into downtown Asheville. A very fun...

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Helpful?
Thank Sendtokatie
AshevilleCourtyardGM, General Manager at Courtyard Asheville, responded to this review

Thank you so much for taking the time to share your positive experience with us! We pride ourselves on our cleanliness and friendliness and glad that you felt the same! Happy holidays to you and your family! We hope to see you back again soon! Sincerely, Christina

Cincinnati, Ohio
Reviewed December 8, 2016 via mobile

We stayed at the courtyard in Asheville for 1 night, passing through on a road trip. The hotel it self was nice. The lobby is updated and the rooms are clean and spacious. What made our experience 5 stars the front desk associate. I believe her name is Laurel. She is so sweet and accommodating. When we arrived she asked...

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Helpful?
Thank simoneal3
AshevilleCourtyardGM, General Manager at Courtyard Asheville, responded to this review

How wonderful it is to read about how great our staff is doing! I'm so glad that you made a connection with Laurel! I will definitely be sharing these compliments with her! It's always nice to hear about the things we are doing well! We are glad you enjoyed your stay, happy holidays from our family to yours, and we...

Durham, North Carolina
Reviewed December 4, 2016

Stay Report 12/2-12/3: Location: The hotel is located off Tunnel Road and I-240 about two miles from Downtown Asheville and three miles from the Biltmore Estate. If you're coming from AVL it's a fairly long drive at 17.5 miles. Uber is easy to use so you can use this hotel as your base of operations for the area even without...

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Helpful?
Thank Sal_Paradise767
AshevilleCourtyardGM, General Manager at Courtyard Asheville, responded to this review

Thank you so much for taking the time to fill out a response for us! We agree that we have a very convenient location near downtown Asheville. We are scheduled for a renovation in one year and will be current with the new Courtyard design. We are excited to hear that you will be coming back to visit us and...

Richmond, Virginia
Reviewed November 28, 2016

You can save money for sure staying here vs right downtown, and it's a really easy less than 5 min drive to downtown (and parking is easy). the hotel is showing its age, but the rooms were very clean. no free breakfast. bathroom sink is separate from shower/toilet, with no door, so will wake up the rest of the room...

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Helpful?
Thank virginiahome64
AshevilleCourtyardGM, General Manager at Courtyard Asheville, responded to this review

Dear virginiahome, Thank you so much for your wonderful comments, I'm so glad that you enjoyed your stay with us and all of the positives that you pointed out about our hotel. We may not be the newest hotel or the most recently renovated, however, we strive to be the friendlist and the cleanest hotel. Thank you for noticing and...

Reviewed November 20, 2016 via mobile

This hotel offers good prices for Asheville. On the other hand the rooms need updating and the in wall air conditioning system is noisy. The rooms are also small. On the plus side the hotel is far off the road and very quiet. Free parking is available very close to the entrance. The courtyard brand is usually a very good...

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Helpful?
1Thank drl_smit-may
AshevilleCourtyardGM, General Manager at Courtyard Asheville, responded to this review

First and foremost, thank you so much for taking the time to respond. We are pleased to let you know that within a year we will doing a complete renovation. We appreciate you staying with us and we hope that when you make it back to Asheville, you choose to stay with us again! Thanks so much!

Hendersonville, North Carolina
Reviewed November 15, 2016 via mobile

This is really nice hotel...would have rated it higher if they have remembered to provide me my wake up call..but over all very nice and I would give them another shot at providing me a room...clean, nice front desk, nice market place, nice out side really like the fire area..

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Helpful?
Thank SeaRay52SB
AshevilleCourtyardGM, General Manager at Courtyard Asheville, responded to this review

Thank you so much for sharing your experience with us! We certainly appreciate all of the compliments and I can assure you that we will be evaluating our wake up procedures to figure out what happened so we can correct it moving forward. Once again, thank you so much and I hope that you have a happy happy holiday.

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Restaurant
GreenPartner Learn More
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Restaurant
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Shuttle Bus Service
  • Free Parking
  • Business Center with Internet Access
  • Multilingual Staff
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Self-Serve Laundry
  • Breakfast Available

Additional Information about Courtyard Asheville

Address: One Buckstone Place, Asheville, NC 28805-1807
Location: United States > North Carolina > North Carolina Mountains > Asheville
Price Range: $106 - $218 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Courtyard Asheville 3*
Number of rooms: 78
Reservation Options:
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Also Known As:
Courtyard Asheville Hotel Asheville
Asheville Courtyard
Asheville Marriott
Hotel Style:
#28 Business Hotel in Asheville
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Questions & Answers

Here's what travelers have asked, with answers from Courtyard Asheville staff and other travelers.
4 questions
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Vinton, Virginia, United States
over a year ago
Vinton, Virginia, United States
over a year ago
Hillsborough, North Carolina
over a year ago

See all questions (4)

Questions? Get answers from Courtyard Asheville staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“For more travelers choose a room with a sofa”
  • Clean and nice
  • The TV
  • The room
  • Clean and nice
  • The room with the sofa
 of 5 bubbles margipan, 1 week ago | Read review
“I stayed on the second floor. Only there for one night it was okay area to be in. Did hear some loud voices in the hall during the night.”
 of 5 bubbles no3fan, Aug 21, 2016 | Read review
“Time of year booking can get expensive for the level hotel”
 of 5 bubbles lovliladi, Jul 25, 2016 | Read review
“don't get a room near the elevator”
 of 5 bubbles PeterBr22, Jul 20, 2016 | Read review
“All the rooms are great. We enjoyed a handicap-accessible room.”
 of 5 bubbles P2638LLjamesw, Feb 21, 2016 | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question
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