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Extended Stay America - Asheville - Tunnel Rd.

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Extended Stay America - Asheville - Tunnel Rd.
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29 Reviews from our TripAdvisor Community

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Showing 29: English reviews
1 review
4 of 5 stars Reviewed 2 weeks ago via mobile

We were in Asheville, NC with family bring our granddaughter to college. We stayed 7 days (Wednesday to Wednesday) at Extended Stay America-Asheville-TunnelRoad. Room was clean and comfortable. Staff friendly. We enjoyed our stay. Close proximity to eating, shopping and movie theater. We were 3.6 miles from UNC-ASHEVILLE, college of our granddaughter. The only downside was WiFi connection problems most... More 

Helpful?
Thank Cynthia G
Manager_11525, Manager at Extended Stay America - Asheville - Tunnel Rd., responded to this review

We appreciate you taking the time to write a review and for choosing to stay with us. It is great to know you and your family enjoyed your stay at hotel. In addition, your comments about the cleanliness of your room, the customer service provided by our staff, and our convenient location to everything you needed is satisfying. Thank you... More 

Landenberg, Pennsylvania
1 review
4 of 5 stars Reviewed July 19, 2016

If you want a basic, inexpensive place to stay, this is it. Don't expect standard hotel amenities. But it is clean, well maintained, with a friendly and helpful staff. The rooms are very basic with a small kitchen. Basic kitchen tools are available (pots, plates, etc.), but any consumables (salt, pepper, dish soap) you have to provide. Maid service is... More 

Helpful?
Thank CRP33
Manager_11525, General Manager at Extended Stay America - Asheville - Tunnel Rd., responded to this review

Thank you for your great review. We are so glad that you enjoyed your clean room and our friendly staff. We hope to see you again soon. More 

Cincinnati
Level Contributor
34 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
3 of 5 stars Reviewed July 9, 2016

The room was clean. I was told upon check-in that there was no housekeeping, but I could exchange towels/ wash clothes at any time for fresh ones. The room has no plates, cups, pots, utensils, etc., but if you tell the front desk what you want, they will provide it. I have no complaints here. Now for the "sketchy" part... More 

Helpful?
1 Thank Christi D
Manager_11525, Manager at Extended Stay America - Asheville - Tunnel Rd., responded to this review

Thank you for taking the time to write a review of our hotel. We appreciate your feedback. We do apologize for any inconvenience that you may have experienced during your stay with us. We hope this will not discourage you from staying with us in the future. More 

Pune, India
Level Contributor
38 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 stars Reviewed June 29, 2016 via mobile

My husband and I spent two nights in this hotel. The rooms are clean and big and the location most convenient. The staff is very courteous and helpful. Breakfast is provided though it is grab and go. Though it is extended stay short trips are not provided with the kitchen stuff which did not bother me as I did not... More 

Helpful?
Thank Patricia345
Manager_11525, Manager at Extended Stay America - Asheville - Tunnel Rd., responded to this review

Thank you for sharing your experiences with us. I'm glad to read that you enjoyed your room and how the courteous our staff was. I will be sure to inform my staff to keep up the good work. Thank you again for your review. It would be our pleasure for you to repeat your experience with us in the future. More 

Asheville, North Carolina
Level Contributor
86 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
4 of 5 stars Reviewed June 22, 2016 via mobile

Had a long stay while waiting to close on our house. Nice to have a kitchenette and space to store three cars full of suitcases. Would be great for a three night stay. For more than that, it starts to get small. Also, the satellite stations are scarce. They have maybe 20. Also, there is only your bathroom. No public... More 

Helpful?
Thank Vols_Rock
Manager_11525, Manager at Extended Stay America - Asheville - Tunnel Rd., responded to this review

Thank you for posting a review of our hotel. I am glad that you enjoyed your fully equipped kitchen during your visit with us. Still, I apologize that some of our amenities, including our laundry and TV stations did not meet your expectations. Your comments will be useful as we continue to improve our guest experience. Thank you for choosing... More 

Midlothian, Virginia
1 review
2 of 5 stars Reviewed June 16, 2016

I booked this hotel the end of March for June 12 and 13. I requested a king room at the time when we arrived I was told they didn't have any king rooms available. Since they were not going to be unable to honor our request they offer us 5 dollars off a night,which we felt was more a slap... More 

Helpful?
Thank reidawn
Manager_11525, Manager at Extended Stay America - Asheville - Tunnel Rd., responded to this review

Thank you for taking the time to write a review of our hotel. We appreciate your feedback. We apologize for the inconveniences you incurred during your stay with us and we hope that your experience at our property does not deter you from staying with our brand in the future. Thank you again. More 

Tomah
Level Contributor
3 reviews
4 of 5 stars Reviewed June 2, 2016

We had a very pleasant stay at this hotel. I had previously read some of the more negative reviews about the facility and none of those applied to our stay. We had a very quiet, clean room with cooking facilities that we were looking for as we have a restricted diet. Management was very helpful in allowing us to check... More 

Helpful?
Thank Thomas N
Cleveland, Tennessee
2 reviews
2 of 5 stars Reviewed May 30, 2016

We reserved a King size room one month before our trip. En route we received a call stating that they did not have any King rooms available and we were downsized to a Queen with no reason why. They offered us $10 off which did not lessen the blow. We were told we could check in early, but when we... More 

Helpful?
Thank deepiglet75
Manager_11525, General Manager at Extended Stay America - Asheville - Tunnel Rd., responded to this review

I received a copy of your review, and wanted to take a moment to personally respond. The situation you described regarding your requested bed type is truly regrettable. We are very sorry for your experience. As this hotel’s manager, I can assure you that we will continue to monitor our reservations to make sure that each guest is given what... More 

Level Contributor
11 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed May 22, 2016 via mobile

Check in went smooth. Staff had placed our 14 box shipment in our room for us. Room was nice and CLEAN!! Ok sized room. We were on the first floor and you couldn't hear any outside noise. You could however hear the room above when ever they walked (not hotels fault). Overall we had a very nice stay.

Helpful?
Thank Rachel W
Manager_11525, General Manager at Extended Stay America - Asheville - Tunnel Rd., responded to this review

Thank you for taking the time to write a review of our property. I’m thrilled that we were able to accommodate your needs with a home away from home experience and great customer service! It’s wonderful to hear that you enjoyed our comfortable accommodations. The staff and I would like to thank you again for posting your review. We look... More 

Level Contributor
3 reviews
4 of 5 stars Reviewed May 17, 2016 via mobile

My husbands company put us up here while we relocated to the area. Its everything you could need in an extended stay hotel. The kitchenette although it has no oven is enough to make decent meals. The room is nothing special but again enough to be comfortable. The location is great. Its close to everything you need shopping, downtown, site... More 

Helpful?
Thank Katie R
Manager_11525, General Manager at Extended Stay America - Asheville - Tunnel Rd., responded to this review

Thank you so much for sharing your experience with us. It’s great to read that you enjoyed our fully equipped kitchens as well as our convenient location. I’m thrilled that we were able to accommodate your needs with a comfortable stay! The staff and I would like to thank you again for posting your review. We look forward to welcoming... More 

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Near Extended Stay America - Asheville - Tunnel Rd.

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Amenities

Highlights
  • Free Parking
  • Free High Speed Internet ( WiFi )
About the property
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair access
Room types
  • Non-Smoking Rooms
  • Kitchenette
  • Suites
  • Family Rooms
Internet
  • Free High Speed Internet ( WiFi )
  • Free Internet
Services
  • Free Parking
  • Self-Serve Laundry

Additional Information about Extended Stay America - Asheville - Tunnel Rd.

Address: 6 Kenilworth Knls, Asheville, NC 28805-1845
Location: United States > North Carolina > North Carolina Mountains > Asheville
Price Range: $85 - $232 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Extended Stay America - Asheville - Tunnel Rd. 2.5*
Number of rooms: 101
Reservation Options:
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Also Known As:
Extended Stayamerica Asheville - Tunnel Rd. Hotel Asheville
Extended Stay America Asheville
Extended Stay Asheville
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