Wonderful place. Must do. The best hotel in the region of Moab. Extremely well located. A very high quality of services. Many activities proposed and a very kind staff. Sorrel River is definitively a place to stay at with a family.
We just spent 3 nights at Sorrel and it was amazing! The grounds are beautiful and it was the most incredible spot to return to after a day of activities. The food was so good and far exceeded our expectations and everyone who worked there was beyond lovely. If you are there on a Saturday, the homestead dinner is incredible and such a fun experience. If visiting Moab you have to stay here!
The resort is beautiful and surreal . However the service did not meet the expectations for a resort of this caliber . The management needs to mentor their young staff . This resort is a hidden gem and with the right level of service it would be a perfect setting for any family or couples wanting to completely unplug . The garden tour & farm to table is fabulous . The spa services are fantastic ! The Adventures team and front desk staff need grooming they are not experienced for a resort of this level.
We just returned from a magical weekend in Moab and stayed at Sorrel River Ranch. The photos of the property don't do it justice - it's sprawling, secluded, yet full of fun and activities for all ages. We heard about their new "Little Wrangler" program and took our boys (ages 8 and 5) to experience ranch life. They rode ponies, fed chickens and learned from the ranchers. The rooms are ideal for families with comfy beds, a small kitchen and a sitting area. Better yet - the cabins are riverside, so the views of the red rocks and river are spectacular. The pool was a big hit with the kids and the food/service was fantastic. One of our favorite things was doing the "Homestead Dinner" where Chef William treated us to a six-course meal alfresco. We can't wait to return to Sorrel.
From the minute you walk in, you’re greeted with such great hospitality. Beautiful resort, AMAZING FOOD! This ranch along the Colorado River is a true gem. Breathe taking views! Let’s give a shout out to the incredible staff I had the pleasure of meeting along the way... Nikki, Brayden, Cheryl, Leanna, Chef William, Victor, Eli, Chef Navar, Jamie, and the Housekeeping team. A trip I’ll never forget. I hope I can return some day with friends and family. Can’t say enough about this place.
Please do not eat here. No specials, no bread service, and the focaccia bread was so hard it was inedible. When I commented on it, they said “thanks for the feedback.” My $50+ salmon came with three tiny pieces of wilted bok choy. Sincerely, the most disappointing and outrageously priced meal I’ve ever had.
Everything was so perfect -- that Im not sure what I loved best. We checked in w/ Nikki & Brayden. Both associates were so pleasant, informative, & accommodating. The room is large, clean, comfortable, & had everything we needed & more. Especially the kitchenette. Lots of storage space. Comfortable beds. Great design. The front porch & location of our room really sealed the deal for making it a true vacation atmosphere. It was perfect & quiet. EXACTLY everything I could want, need, & ask for. Dinner w/ Cheryl (I felt like ive known her my entire life) Leanna, & Chef William was amazing! The best chicken I have ever had! Beautiful atmosphere and view to top it off. Day 2 & 3; Breakfast w/ Victor was just so full of good vibes & energy! In the bar, Eli personalized my drink which made it very special to me. He knows what he is doing. The burger, fries, & appetizers made by Chef Navar (and team) were some of the best Ive ever had! *Chefs kiss* to every bite & sip of my drink. The staff is beyond amazing here. What a lucky bunch of family oriented people. Jamie w/ her garden & her beautiful soul. Tad, w/ pool maintenance does an amazing job. We didn't a chance to take advantage of the facilities, like the picleball court, basketball court, Spa, horses, & etc --but if we had -- we would never be bored. Thakns to everyone & everything!!…
We had high expectations given the price per night. We booked this after reading hotel/travel guide recommendations and after seeing their beautiful website. We wanted to stay somewhere that offered a more luxurious & experiential stay in the Moab area, rather than just a hotel/inn. We have stayed at what we thought were similar types of properties before, like Explorer Lodge in Patagonia, various game reserves in Africa and an amazing ranch in Argentina, amongst others. The website built up an image of what is offered for a similar price per night as those properties. So we booked it for 3 nights in July 2022 and we were really looking forward to what we thought would be a highlight of our holiday. However, here comes the BUT, it is nothing like those types of properties and I wouldn’t call it luxurious either. It is only ‘experiential’ if you accept their ridiculous prices, which leave you feeling uncomfortable. We got a quote for just over $1,500 for a 90 minute horseback ride for just the 4 of us at the Sorrel stables. Ridiculous! My husband asked for justification of why it was so expensive and the activities manager couldn’t justify it with a reason, other than that it was a private ride for just the 4 of us. I wouldn’t have minded going with other people and paying a lot less!! Obviously at that price we never went horse riding and after that quote I had a look at reviews on TripAdvisor to see what others said. Other reviewers were saying the same thing about their prices for experiences and in the restaurant for food too. The TripAdvisor reviews for the restaurant itself aren’t particularly special, so given what people were saying about prices, we avoided eating here at all during our stay, we even went for brunch every day in town (a 30 min scenic drive away). So didn’t even have breakfast at Sorrel. The website is not accurate. For example, they are still advertising the special Homestead Dinner, the ad was on their homepage all during our stay and after leaving it’s still there, however, on check in we asked about it and were told its not running at the moment and they don’t know when it will run again. We asked about buying packed lunch supplies at JJ’s Mercantile, their onsite store, which it says on their website is closed for the season but opening Summer 2022, I assumed mid July was Summer, but were told that its not opening for a while yet as they don’t have a manager for it. We bought supplies in town easily instead. Upon arrival, there was a car park some distance from the reception area with a ‘valet parking’ sign, so we drove to the front of the main building where the reception is situated and went to check-in. My husband asked about parking and hinted at the valet parking service but the receptionist just said that we could park close to our accommodation. So clearly, valet parking is another thing that no longer exists! We had a River Studio Double with 2 queen beds for a family of four, 2 adults and 2 teenagers. The room was spacious enough and had all the advertised facilities, however, for the price we paid we would expect the rooms to be cleaner, maintained better, updated with more modern luxury fittings and have more luxurious toiletries, this was not the case. Firstly, the room was not very clean, I had to wipe draws out before putting clothes away as there were obvious long black hairs in one and dust/dirt in another. It looked as if no one had ever cleaned behind the floor standing bath, hanging a swimsuit over the edge of the bath it slipped over the side on to the floor, when I retrieved it, it was covered in dust and dirt! It was disgusting and I had to wash it out. The room and bathroom was very dated and the whole thing was in need of a modern refit. The room was also very dark and you needed lights on in the day time. It didn’t feel clean, light and airy. We are currently staying in another Utah boutique hotel on the edge of a national park with a similarly stunning setting and the room is of a similar decorative standard, though not as big, and we are paying $200 per night. I don’t think the size of the price difference is justifiable. The maintenance of the room was another issue for us and we had a very dangerous incident. It seems that the rooms are not being adequately maintained and repaired, which again, is not acceptable for the price we paid. When we first arrived in the room and started unpacking I noticed that one of the wardrobes doors was hanging precariously on just one hinge. So I didn’t use that part of the wardrobe. However, when we were packing up to leave, I asked my husband to check to make sure we hadn’t left anything in the wardrobe and without realising, he opened that wardrobe door and suddenly there was a crash and the whole door had flown off and smashed into dangerous splintered wood pieces around him on the floor! We have never had anything like this happen before, let alone somewhere where we are paying such a high price. Luckily he wasn’t hurt, but it could have ended differently, especially if it had been a child. I did report this incident to the receptionist upon check-out and was asked if I’d like to speak to a manager, I declined as I said I wasn’t after any apology or compensation, it was too late, but it was just important to me now that she pass the feedback about the lack of maintenance and other issues mentioned here, on to the right people and improvements are made. I don’t think my comments will change anything. The pool area was average, nothing special and one night I went for a swim when it was dark, before the pool closed, which I thought would be very atmospheric with the stars out and the crickets, but I only lasted 5 mins as there was loud music playing from the restaurant/bar, which completely spoilt the magic for me. The problem is that the pool is right next to the main building so it is not a quiet area. Other than the beautiful setting, the positives were that the staff all seemed friendly enough and there were freely available s’mores to help yourself to in the reception area at night, our teens had these on the gas fire pit one night. We received complimentary metal water bottles and a neck scarf/buff each and some nachos and salsa in our room upon arrival. So, all in all, we didn’t want to pay ridiculous money for their ‘curated experiences’ and instead had other wonderful experiences which we easily booked ourselves online or over the phone with companies in town and paid sensible prices - we did the Hells Revenge UTV self-drive tour with Moab Tourism which was excellent, we highly recommend it, and we did the Jett Boat wild river trip, again highly recommend, great fun! We just used the room at Sorrel as a base and as such it was a very overpriced one! I wouldn’t go back and wouldn’t recommend and will mention my experience to my travel agent when I return home to the UK. I do wonder at the validity of some of the overly positive reviews of this property online, I don’t see how anyone can find justification in their prices. Such a shame as this place has such potential and they would probably make more money in the long run as people would spend more money whilst they were staying and spread the word.…
Wonderful location, almost dreamlike. The staff was very friendly, the food fresh (their produce comes from their own garden), lovely room. The Colorado River was right behind us, very tempting to jump in for a swim and the horses roamed around right in front of our room.
Sorrel River Ranch is the most beautiful place on earth. It is worth the travel to get there and you have access to the parks and much more in the area. The service was wonderful and the employees make this the most pleasant experience. Do not compare this to a luxury hotel, this is a luxury ranch because it has quaint cabins in a secluded area with the most beautiful views. Well worth the stay.