Hotel Closed and Never Cancelled Our Reservation….even sent a confirmation. Showed up to a boarded up building with no one answering the phone. Terrible customer service and responsibility to customers. DO NOT BOOK!! Thankful to the Abri Hotel nearby who accommodated us.
Due to the city lock-down and everything going on, I forgot to mention how great Hanna (Hannah?) and Andre were during my stay here. They made sure I was doing well and whenever I needed assistance, they never hesitated. The hotel is in a great location in the city, and if you need essentials, there is a Walgreens across the street. I look forward to staying here again when everything is back to normal.
My parents and I enjoyed our stay at HUS. The staff were enthusiastic and helpful. They have an option where they can send you text messages to check up on you. The room was clean and organized. I would agree with other reviews that there was a slight smell to the room, probably because the building is so old. Nonetheless, the hotel was a good value for the money and the location was great! We bought the parking package online that included valet parking, which helped save us 50% of the parking costs. When parking, there are a few curbside spaces right in front of the hotel off of Powell St. We didn't know if we could drive onto Powell St., since the public transit rail goes right through the street, but yes, we are allowed to drive onto that street. Also, the hotel stay required us a $100 deposit that gets refunded when we finish our stay without causing damage.…
Very reasonable price. Very comfortable room. You could not be better placed in the city. Everything is a stones throw away. Staff could not be more helpful to make our stay nice. The hotel is literally a stay and sleep place but restaurants and diners all around so not an issue. Great place to stay.
upon arrival I was greeted with the most infectious smile. Andre was well educated on the history of this building. After doing some research and reading that one of the rooms is particularly haunted . I asked Andre if I could switch to that room. He and another staff member accommodated my requests and made this stay one i would never forget.
This place is my go to hotel. In the shopping district of Union Square and very close to a lot of places and attractions. The staff here are exceptional! Very happy to see that Heather is still working at the hotel, had the pleasure of meeting Hannah and the rest of the staff! We arrived early and left our bags with the bellman and Heather told us she was sending a text and will text us when the room was ready. We stayed in the Dashiell Hammet suite. Plenty room, decor was of course a tribute to Dashiell Hammet (overcoat, hat, scarf, typewriter, falcon, the book the Maltese Falcon and more). The wine reception is red or white with a live musician. Tad's steakhouse is now around the corner. Cable car turn about is a block away or catch it on the corner. It will take you straight to the Wharf area, pass Lombard street and not to far from Chinatown. Did not have a bathtub but I would not have missed it if it wasn't for that 12 mile bike ride to and from the Golden Gate Bridge. (I just need to soak after that ride!) The room had a travel refillable water bottles and a water station to fill them or your own. One draw back, the room was a little musty/old but nothing that a plug in can't fix. I will be back later this year to celebrate my cousin's birthday and will be staying here again!…
We stayed at the Hotel Union Square. The location was absolutely perfect. Walking distance to everything. Cable cars went right past the front of the hotel. Staff was really friendly. However, the parking was pretty steep $55 with tax. However it was valet parking so that was nice. There is construction in that area, so one of the parking entrances was closed; which was a bit inconvenience. Rooms were quaint. The hotel had a lot of character. However, there was no AC and it was pretty stuffy. But not a big deal. Overall great experience.
Very good location in Union Square for shopping and the cable cars. As a solo traveller I didn’t feel safe walking around the area at night though. There is a Wallgreens directly across the road. Hotel is a little bit hard to find when catching an Uber from the airport. I had to wander around a bit looking lost. Walls are very thin and beds a very squeaky. Use the complimentary ear plugs. The advertised gym is actually at a different hotel and there is no restaurant. Very outdated hotel room and bathrooms but overall an okay hotel. If you want to be closer to tourist things I would say look for accommodation around Fisherman Wharf.
I stayed at Hotel Union Square for three nights. So far it's the best hotel for the location. It was a pleasant experience. The staff was nice and welcoming. I specifically liked housekeeping services that were quick.
I booked a two night stay at this property. From my first interaction with Stephanie at the front desk to follow up conversations with Stella regarding my stay as well as any necessary items to make my stay more pleasant. Top notch, an 11 on a 10 scale regarding hotel room guest services is how I would rate this hotel. On our final day at the hotel, my wife and I chose to have breakfast down stairs in the " poached" restaurant. With no carving station ( but you can get made to order egg items) the price is a bit steep. There is an automatic 15% gratuity added on to the meal check. Which was absolutely understandable due to the fact that most of the world fails to tip or is cheap when dining at a buffet. Should you find yourself in a position to dine at poached....DO IT!!! Quite often when eating in a gratuity included restaurant the service can be sub-par since the staffs tips have already been established. Not so with two gentleman by the names of Max and Carson. The service that my wife and I received was everything that one would expect from a fine dining restaurant with no automatic tip built into the price. Great hotel, great service, great time all around...…