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The Westin St. Francis San Francisco on Union Square

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4,822 Reviews from our TripAdvisor Community

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There are newer reviews for The Westin St. Francis San Francisco on Union Square
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Showing 4,397: English reviews
Cambridge, Massachusetts
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
2 of 5 stars Reviewed October 6, 2013

My wife and I stayed here for two nights in August. We selected the St. Francis because it was a Westin, which we hoped would mean a predictable, quality room, if not particularly exciting. We were a disappointed. The rooms were not well insulated from sound (we could hear everything in the hallway), and the mattress was worn into a... More 

Helpful?
2 Thank mws79
Westin_St_Francis, Guest Relations Manager at The Westin St. Francis San Francisco on Union Square, responded to this review

Thank you for choosing to stay with us and for your review. I am sorry to hear we did not exceed your expectations. If you would provide us with more information, I would like to have the mattress looked at. I can be reached at danielle.perez@westin.com. Thank you again for you feedback. I hope to hear from you soon. More 

San Diego, California
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
2 of 5 stars Reviewed October 6, 2013

We stayed for 3 nights summer and used the services of Valet parking. A month later, while cleaning our car we came across some brochures for a tourist sight in San Francisco that we have never visited. Also in the back seat pocket was the stub for our car keys. This was of course very up setting. We subsequently wrote... More 

Helpful?
Thank lojo1426
Westin_St_Francis, Guest Relations Manager at The Westin St. Francis San Francisco on Union Square, responded to this review

Thank you for staying with us and for your feedback. I apologize our General Manager has not yet answered your letter. It has been received and the situation has been looked into. The ticket stub did in fact belong to your car. The valet attendant placed this in your car along with the brochures he had found n the ground.... More 

Arkansas
Level Contributor
136 reviews
54 hotel reviews
common_n_hotel_reviews_1bd8 138 helpful votes
4 of 5 stars Reviewed October 6, 2013

Most of our experiences with the Westin St. Francis were positive. The location is great (directly on Union Square with cable cars passing by) -- near all the shopping and bustling crowds that are indicative of the area. Easy walking distance to the cable cars, historic trolleys, restaurants and lots and lots of shopping. Our room was in the older... More 

Helpful?
1 Thank ArkansasOrchid
Fontana, California
Level Contributor
7 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed October 3, 2013

This was a blessing! We were suppose to stay at a time share @worldmark when It so happened that they were fixing some leak and booked us at Westin St. Francis. Beautiful location which makes a perfect square to Union Square.Was impressed with the staff from the valet people to our host (Marichu Alvarez) who went out of her way... More 

Helpful?
Thank Zita M
Westin_St_Francis, Guest Relations Manager at The Westin St. Francis San Francisco on Union Square, responded to this review

Thank you for staying with us and thank you for your review. I am so happy to hear you enjoyed your stay with us. Our staff is always here to help and it is great seeing reviews like yours. We will look forward to welcoming you and your family soon. More 

Cheshire
Level Contributor
25 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 128 helpful votes
4 of 5 stars Reviewed October 3, 2013

We stayed here for 3 nights, mid-September. Our room was in the original (Landmark?) part of the building, close to the elevators and on a low floor. Noise was less of a problem that we expected - especially given our room's location. The hotel itself is very historic and its public rooms are quite grand. The hotel rooms themselves are... More 

Helpful?
1 Thank graemeoverton
Seattle, Washington
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed October 3, 2013

I lived in San Francisco years ago and spent a good bit of time at The Westin back in the day. It has changed very much and I really do miss Dewey's, but having said that it was the perfect spot for my 10 year old daughter and I to spend a couple of days shopping, sightseeing and taking in... More 

Helpful?
1 Thank kbh4610
Mendocino
Level Contributor
2 reviews
5 of 5 stars Reviewed October 2, 2013

We had excellent customer service from every staff member at the Westin. It was only an overnight stay for an event but we experienced polite, professional and friendly service. The property is in a prime location and the beds and bed linens were excellent. Thank you for hiring such great people and for their excellent training.

Helpful?
Thank Deb D
Westin_St_Francis, Guest Relations Manager at The Westin St. Francis San Francisco on Union Square, responded to this review

Thank you for staying with us and thank you for your kind words. Our associates are truly happy to assist our guests and happy to be a part of The Westin St. Francis family. I am pleased you enjoyed your stay and the service provided. We look forward to welcome you back again soon. More 

Oakland, California
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed October 1, 2013

We live near SF, but spent the night at the St Francis for my birthday. The St. Francis is one of the earliest, best hotels in the city. It is the only one on Union Square, which is flanked by Saks, Neimans, Macys, Berens Shoes, and other purveyors. One reason was to sleep on their "Heavenly Bed" one more time... More 

Helpful?
1 Thank alcstuart
Westin_St_Francis, Guest Relations Manager at The Westin St. Francis San Francisco on Union Square, responded to this review

Thank you for choosing to stay with us and thank you for taking the time to write a review. I am pleased to hear you enjoyed your birthday with us. It is fantastic you decided to order your own Heavenly bed! I hope we have the opportunity to welcome you back. More 

Reno, Nevada
1 review
5 of 5 stars Reviewed October 1, 2013

We arrived with a car load of kids, bikes and "stuff" for the weekend. The staff could not have been better. We were met with helping hands for all our gear, including providing our bikes safe storage. Our room was large and nearly kid proof, and they even through in not one, but two cribs! Check out at prime time... More 

Helpful?
Thank Gregory P
Westin_St_Francis, Guest Relations Manager at The Westin St. Francis San Francisco on Union Square, responded to this review

Thank you for choosing to stay with us and for your review. I am happy to hear you and your family enjoyed your stay. We look forward to your next visit with us. More 

San Antonio, Texas
Level Contributor
64 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
3 of 5 stars Reviewed September 27, 2013

You get to the lobby and it is fantastic. When you go up, the floors and the rooms are 50 years behind. Even though we are SPG gold members, they could not upgrade which is fine. But there was nothing extra. The room is small, we had brought some wine from napa and we wanted to drink it before going... More 

Helpful?
2 Thank asturias2905
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Staying in Union Square

Neighborhood Profile
Union Square
Originally home to rallies supporting the Union Army in the Civil War, this grand square has become the city's premier shopping and entertainment district containing the largest number of upscale department stores, chic boutiques, art galleries and theaters in the city. It's a large open area where tourists and locals gather, watch cable cars and crowds go by, enjoy a snack, or plan their day of shopping and sightseeing, If feeling the pulsating energy of the city is on your agenda, Union Square is the place to soak it in.
Explore this neighborhood
Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Room Service
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
GreenLeadersBronze level
About the property
  • Wheelchair access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Paid Wifi
  • Paid Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Center with Internet Access
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
More than just a hotel, The Westin St. Francis is a destination where you can unwind and be pampered by attentive, world-class service. As the only hotel located on Union Square, we are celebrated for our historic Magneta Grandfather Clock, a popular gathering place for generations of travelers, as well as our commitment to guest renewal and relaxation. Explore this legendary landmark, which has drawn locals and visitors for more than a century with our distinguished service and through the timeless refrain "Meet me under the clock!" Inside our warm and welcoming San Francisco luxury hotel, marble columns, ornate balconies, and intricate woodwork transport guests back to the elegance of yesteryear. Yet these magnificent appointments are balanced by modern, groundbreaking amenities including the revolutionary Heavenly Bed, our Starwood Preferred Guest rewards program, and employees dedicated to making you feel at home. Book one of our downtown San Francisco hotel rooms and discover the allure of the city's most charismatic and vital setting. ... more   less 

Additional Information about The Westin St. Francis San Francisco on Union Square

Address: 335 Powell Street, Union Square, San Francisco, CA 94102-1804
Location: United States > California > San Francisco > Union Square
Price Range: $237 - $911 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — The Westin St. Francis San Francisco on Union Square 4*
Number of rooms: 1195
Reservation Options:
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Also Known As:
The Westin St. Francis Hotel San Francisco
Westin St Francis
Westin San Francisco
Westin Hotel San Francisco
San Francisco Westin
Hotel Style:
#41 Luxury Hotel in San Francisco
#53 Family Hotel in San Francisco
#55 Green Hotel in San Francisco
#61 Business Hotel in San Francisco
#73 Romantic Hotel in San Francisco
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