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The Westin St. Francis San Francisco on Union Square

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Traveler (832)
Room & Suite (499)
Videos (1)

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About

#86 of 232 hotels in San Francisco
Location
4.7
Cleanliness
4.3
Service
4.0
Value
3.8
GreenLeaders Bronze level
Timeless yet modern, The Westin St. Francis San Francisco on Union Square offers guests a warm welcome with its turn-of-the-20th-century European style. Our hotel in downtown San Francisco, CA, is close to the Financial District and Moscone Convention Center, and with cable cars just outside our front doors, we are at the intersection of the glorious past and vibrant present of this incredible city. After an exciting day, retire to elegant guest rooms, many featuring chandeliers and marble bathrooms. Discover unique and historic-inspired food and beverage offerings at the on-site restaurant and bars, exercise well in the fitness center and experience a new chapter of LA at this storied destination.
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Property amenities
Electric vehicle charging station
Wifi
Fitness Center with Gym / Workout Room
Bar / lounge
Babysitting
Pets Allowed ( Dog / Pet Friendly )
Car hire
Business Center with Internet Access
Paid public parking on-site
Parking garage
Paid wifi
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Taxi service
Conference facilities
Banquet room
Meeting rooms
24-hour security
Baggage storage
Concierge
Non-smoking hotel
ATM on site
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Ironing service
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Room features
Blackout curtains
Bathrobes
Air conditioning
Desk
Interconnected rooms available
Coffee / tea maker
Cable / satellite TV
Bath / shower
Room service
Safe
Sofa
Telephone
Wardrobe / closet
Iron
Laptop safe
Private bathrooms
Wake-up service / alarm clock
Refrigerator
Flatscreen TV
On-demand movies
Radio
Complimentary toiletries
Hair dryer
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Room types
City view
Landmark view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
4.0 of 5 stars
HOTEL STYLE
City View
Historic Hotel
Languages Spoken
English
Hotel links
Special Offer:Earn points toward free nights.
4.0
4.0 of 5 bubbles1,090 reviews
Reviews Summary
This summary was created by AI, based on recent reviews.
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The Westin St. Francis San Francisco on Union Square charms guests with its sophisticated blend of historic elegance and modern flair, accentuated by festive decorations. Its central location earns high marks for convenience to attractions and transit. While the spacious rooms with stunning views are a hit, some visitors point out cleanliness concerns and outdated elements. The hotel's amenities receive applause, although the extra fees draw criticism. Exceptional service, especially from concierge Jeff Aquino, is frequently highlighted, despite mixed feelings on the overall value provided.
Location
Central
Atmosphere
Sophisticated
Rooms
Spacious
Value
Expensive
Cleanliness
Mixed
Service
Professional
Amenities
Satisfactory
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John M wrote a review Feb 2024
Petaling Jaya, Malaysia179 contributions
I am glad to be back to this hotel again! was here last year, stayed in the newer block. But his time around they gave me the Landmark room with city view. Bed is very comfortable, it will literally sunk your body inside. Pillow is very comfortable! The room amenities wise is complete, as usual if you need anything else you can request via concierge. breakfast for this hotel (compliments from Marriot Bonvoy) is okay, nothing much to shout about but at least they do have breakfast. The room comes with $25 credit which you can use in the bar, restaurants etc. They still give two steel bottle with hotel brand on it and best of the best is the cable car ticket where you get a one way ticket down to fisherman wharf. Overall, fantastic stay again here!
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Date of stay: February 2024
Value
Location
Service
Trip type: Traveled with family
Room Tip: Carpark (valet) entrance is obit tricky, its after the main entrace traffic light, turn right and...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from S Gam, Other at The Westin St. Francis San Francisco on Union Square
Responded 2 days ago
Thank you for your great review! It was a pleasure hosting you again, and we look forward to more future stays with us.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Daniel Song wrote a review Feb 2024
San Francisco, California1 contribution
Just arrived at the Westin! Hotel is beautiful, staff is friendly, location is awesome, everything very well organized. Elaine Dai made us feel especially welcome. She recommended the best Chinese restaurants, and was so friendly our children were immediately at home and can’t wait to see her again. Thanks for making our stay even better!赞赞赞赞赞赞赞赞赞赞赞赞赞赞赞赞非常非常非常非常非常非常非常非常非常非常非常非常非常非常非常非常非常棒!
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Date of stay: February 2024Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from S Gam, Other at The Westin St. Francis San Francisco on Union Square
Responded 3 weeks ago
Hello and thank you for your great review! We truly appreciate your kind words about Elaine, and we are thrilled she made you feel welcomed with her staff service. We will make sure to acknowledge her efforts in our company newsletter. We hope to see you again soon!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Rhoda D wrote a review Feb 2024
1 contribution
When we have theater tickets in San Francisco we love to stay at the St .Francis. Fazal, who checks us in gives us a warm welcome. As soon as we have checked in we head straight to the Concierge desk to say hello to Jeff Aquino who always remembers our names and makes us feel that we are special guests. We enjoy staying at this hotel because of its location, the super views, the Click Bar, the pizza, and the people who make us feel very welcome. In fact, this weekend we will visit again!
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Date of stay: January 2024Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from S Gam, Other at The Westin St. Francis San Francisco on Union Square
Responded 3 weeks ago
Thank you for your glowing review! We truly appreciate your kind words about our staff service and dining experience. We look forward to many more future stays!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Elisa E wrote a review Feb 2024
Palo Alto, California2 contributions
Jefe Aquino knows how to connect with guest and truly make their stay so special. His energy is EPIC and he was just over the top amazing. Thank you SO MUCH for making my stay so special, I really appreciate it. I look forward to my next stay :). If you need to plan something special or need help making your stay memorable, this is the guy!!
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Date of stay: November 2023Trip type: Traveled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from S Gam, Other at The Westin St. Francis San Francisco on Union Square
Responded 3 weeks ago
Thank you for your kind review of our associate Jeff. We hope to welcome you back for another memorable stay!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Donald G wrote a review Feb 2024
McLean, Virginia359 contributions
I would stay here again. I had an early flight from the east coast and was able to check in early(1230) which was a big relief. The woman at the front desk could not have been more pleasant and helpful. My room was very nice with a great view of the city. The breakfast buffet was full of fresh fruit and well stocked with good food( thanks for having the smoked salmon). The gym was large and had what I needed to get a good workout in.
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Date of stay: January 2024Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from S Gam, Other at The Westin St. Francis San Francisco on Union Square
Responded 3 weeks ago
Hello and thank you for your great review! We are thrilled to hear that you received pleasant and helpful staff service upon check-in, we were able to accommodate you early, and you enjoyed our breakfast service and fitness center. We look forward to welcoming you back again for another relaxing stay.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Liberace wrote a review Feb 2024
United Kingdom192 contributions
The welcome was very warm, the room was spacious (we had a Grand Room city view), the bed was extremely comfortable, the bath was very nice and the shower gave plenty of hot water quickly. We were delighted to be told we’d get a couple of tickets for the cable car (worth doing) and we’d got wifi included in our room rate (free to Bonvoy members otherwise outrageously expensive). What let’s this place down is the lack of touches to make it that bit more special. A premium room rate but no robes or slippers, no bathroom amenities beyond basic soap and shampoo, no mini bar. Breakfast was an eye watering $100 for the two of us but the yoghurt was the same as at the Holiday Inn down the road where my husband had stayed the day before when at an event. The juice was long life from a carton, the scrambled eggs seem to be from a pre-mix. A real let down and so I’d recommend making the walk all of 5 minutes down the road to one of the excellent diners where you’ll get atmosphere, warm service and great food for the same price or less. The hotel is brilliantly located, so if you want to be central for shopping and the sites, a great place to stay.
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Date of stay: February 2024Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from S Gam, Other at The Westin St. Francis San Francisco on Union Square
Responded 3 weeks ago
Dear guest, Thank you for sharing your detailed feedback on your recent stay. We are thrilled to hear about your positive experiences, such as the warm welcome and spacious grand city view room. We sincerely apologize for any shortcomings, particularly in amenities and breakfast offerings. Your comments on our services will be review as we move forward with renovations to ensure a more premium experience in the future. We value your business and hope to have the opportunity to welcome you back for an enhanced stay.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Cgalaz805 wrote a review Jan 2024
Santa Maria, California1 contribution
Stayed at The Weston St. Francis in San Francisco on Union Square for new years with my fiancé and our son. Associate JEFF AQUINO made our stay such an amazing experience!! He was very patient and professional. He provided guidance, in which relieved a lot of stress on our end. His service was definitely a 10 out of 10!!! On another note: Give this man a raise for taking great care of people!
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Date of stay: December 2023
Value
Location
Service
Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from S Gam, Other at The Westin St. Francis San Francisco on Union Square
Responded Jan 22, 2024
Thank you for your glowing review of our staff service, especially for Jeff! We are thrilled to hear he helped enhance your experience at our hotel. We hope to see you again soon for another amazing stay!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Randy B wrote a review Jan 2024
Ogden, Utah1 contribution
I've stayed at the Westin St. Francis several times and all my stays have been exceptional; however, my recent stay exceeded my expectations. The hotel is beautiful. The bar was fantastic and the drinks even better. We walked everywhere. To Chinatown, North Beach, the Embarcadero, downtown, and more. Everything is so accessible. The rooms have always been superb. The views from the tower are breathtaking. The best part of this trip was the concierge. I've never used the concierge before. This time I had a few questions about getting a drink at the Top of the Mark and going for dim sum. The concierge (Jeff) really took care of us. Apart from being a very nice and genuine human, he gave us cable car tickets, which I think came with my hotel membership, but I didn't know about it. He helped talk through a lot of options, all of which were spot on. He remembered my name the entire time we were there and he remembered my sister's name, who was traveling with us. The dude was solid. We also got drink vouchers to the hotel restaurant/bar, which we used. All in all, it was a fantastic experience. Again, I've stayed at the St. Francis many times and I'll keep coming back for this type of experience.
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Date of stay: January 2024
Value
Location
Service
Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from S Gam, Other at The Westin St. Francis San Francisco on Union Square
Responded Jan 17, 2024
Hello and thank you for glowing review! We are pleased you enjoyed your stay with us and your trip to San Francisco. We appreciate your kind works about our associate Jeff, and we will make sure his efforts are acknowledged in our company newsletter. We hope to welcome you back soon.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Sissi H wrote a review Jan 2024
3 contributions
The Experience was nothing short than Amazing. We came to celebrate my 30th birthday for the weekend. The Hotel was beyond Beautiful, and the service was Fantastic. Jeff from the Concierge Desk went above and beyond for me. He helped my boyfriend set up a surprise room service Champagne bottle with a pretty fruit basket and a card that made my day. I would definitely recommend this hotel to anyone, and ask for Jeff at the concierge Desk. He’ll treat you like Family.
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Date of stay: January 2024
Value
Location
Service
Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from S Gam, Other at The Westin St. Francis San Francisco on Union Square
Responded Jan 16, 2024
Hello and thank you for your great review! We are thrilled you enjoyed your stay with us for your 30th birthday! We appreciate your high recommendations and your kind words about our associate Jeff. He will be acknowledged in our company newsletter. We hope to see you again soon!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Monika J wrote a review Jan 2024
1 contribution
+1
Jeff Aquino was the concierge there during our stay he went above and beyond and every way possible so patient helpful and pleasant. I will come stay there again just because of his customer service. He helped us fine a nice place to have dinner etc.
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Date of stay: December 2023Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from S Gam, Other at The Westin St. Francis San Francisco on Union Square
Responded Jan 15, 2024
Hello and thank you for your kind words about our associate Jeff! We will acknowledge his great work in our company newsletter. We look forward to your next visit.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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PRICE RANGE
$207 - $338 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
the westin st. francis hotel san francisco, westin st francis, westin san francisco, westin hotel san francisco, san francisco westin
LOCATION
United StatesCaliforniaSan FranciscoDowntown San Francisco / Downtown / Theater District / Union Square
NUMBER OF ROOMS
1195
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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THE WESTIN ST. FRANCIS SAN FRANCISCO ON UNION SQUARE $176 ($̶3̶5̶4̶) - Updated 2024 Prices & Hotel Reviews - CA

Frequently Asked Questions about The Westin St. Francis San Francisco on Union Square
Which popular attractions are close to The Westin St. Francis San Francisco on Union Square?
Nearby attractions include San Francisco Magic Theater at the Marrakech (0.2 miles), The Escape Game San Francisco (Downtown) (0.3 miles), and San Francisco Urban Adventures (0.3 miles).
What are some of the property amenities at The Westin St. Francis San Francisco on Union Square?
Some of the more popular amenities offered include an on-site restaurant, a lounge, and a fitness center.
Which room amenities are available at The Westin St. Francis San Francisco on Union Square?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at The Westin St. Francis San Francisco on Union Square?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at The Westin St. Francis San Francisco on Union Square?
Yes, a parking garage and paid public parking on-site are available to guests.
What are some restaurants close to The Westin St. Francis San Francisco on Union Square?
Conveniently located restaurants include Lapisara Eatery, Fino Bar & Ristorante, and Taylor Street Coffee Shop.
Are there opportunities to exercise at The Westin St. Francis San Francisco on Union Square?
Yes, guests have access to a fitness center during their stay.
Is The Westin St. Francis San Francisco on Union Square located near the city center?
Yes, it is 0.7 miles away from the center of San Francisco.
Are any cleaning services offered at The Westin St. Francis San Francisco on Union Square?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at The Westin St. Francis San Francisco on Union Square?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does The Westin St. Francis San Francisco on Union Square offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.