One of San Francisco's most iconic hotels and they continued to deliver even during the height of the COVID pandemic. Yes, not every amenity was available to me that you might expect (ie 24-hour gym) but that was absolutely outside the hotel's control. The rooms are beautiful, the staff is delightful, and the location is bar none.
We stayed at this historic beautiful hotel over looking Union Square for three nights. We had a very comfortable, clean, quiet and well equipped room on the 21st floor. Loved walking around the hotel and seeing all the memorabilia from presidents, celebrities, dignitaries … visits. Everyone has been here including President Reagan, President Nixon, Queen Elizabeth II, Shirley Temple … Al Jolson died here too! Disappointed to see many of the shops and beautiful restaurants are closed in the hotel. The fitness center Is opened with reservations. A coffee shop is opened in the lobby.. We went up to the ballrooms on the 32nd floor to admire the views of the city through walls of glass, it was spectacular. Security was visible. They were men at all of the doors and in the lobby making sure the people were wearing masks and vagrants weren’t coming inside. There were some loud disturbed people in the area that appeared frightening, the hotel felt very safe.With Covid we felt the precautions were followed.…
Even with Covid related restrictions, I still had a great experience. They gladly accommodated all of my requests including for a specific type of room and an early check in. Plus any other request presented to them during my stay was handled quite quickly. I also appreciated them having the gym available for use but with limited capacity as it made it for a much more pleasant work out environment. I look forward to my next visit.
The hotel was nice and very clean, the security to get to the room was good. It was disappointing that the hotel did not offer room service and not much to offer for food during this time frame. Not many restaurants in the area that had good reviews, unless they were high end. Parking is very expensive since it is in the city. I was not crazy of the location of the hotel, homeless people in the area. So several entrances blocked off.
Staff will wrongly charge your card multiple times. Then just say sorry. Also hotel claimed we were smoking in room but no fire alarm, no smoke just the smell and they wanted to say we were smoking. Then charged my card 4 more times for the wrong amounts. Prepaid for the room and was charged total amount for room. Whoever is running this place is severely incompetent. There are several great hotels nearby that have great service. This place needs new management because they are training their employees like crap. Do not stay here stay elsewhere staff will ruin your stay.
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