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The Westin St. Francis San Francisco on Union Square

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The Westin St. Francis San Francisco on Union Square
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5,243 Reviews from our TripAdvisor Community

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Los Angeles, California
Reviewed yesterday NEW

I was thoroughly disappointed by the accommodation at Westin San Francisco despite its convenient location for my conference and sightseeing. I chose Westin St Francis San Francisco because it offered negotiated group rate by the conference I was attending; not to mention I had great experience with Westin in Maui, Seattle, and other places... so much so that I got...

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Thank Terrance Y
HOTEL’S FAVORITE REVIEW
Reviewed January 9, 2017

Fantastic stay at this hotel. It is situated right at Union Square where the trams pass up and down the entrance of the hotel which is great. Macys shopping centre is just across the street plus its a short walk from the station. Plenty of shops nearby also. The staff were very friendly and could not expect any more from...

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5Thank Blaino316
About Hotel's Favorite Review
Westin_St_Francis, General Manager at The Westin St. Francis San Francisco on Union Square, responded to this review

Thank you for choosing The Westin St. Francis! There is no better feeling than knowing our guests enjoyed their time with us! We are very glad you enjoyed our Westin Workout room! We look forward to welcoming you back again soon, be well. Be Well, Randy Zupanski General Manager

Arlington, Virginia
Reviewed 2 days ago NEWvia mobile

The St. Francis is a historic San Francisco hotel right at Union Square. The location can't be beat and the property itself has an amazing lobby which feels spacious and grand. Sadly things just kind of went down from there. Our check in was marred by a snafu with the reservation. The room that we paid for was not available...

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1Thank damonandchad
Westin_St_Francis, General Manager at The Westin St. Francis San Francisco on Union Square, responded to this review

Dear Damon and Chad, Thank you very much for having chosen to stay with us at The Westin St. Francis on Union Square. I regret to hear of the aspects of your experience which tarnished what would have been a wonderful experience with us. We would like to further look into this and would appreciate if you wouldn't mind sending...

Cartagena, Spain
Reviewed 2 days ago NEWvia mobile

My wife and I were kindly invited by P&O to an afternoon tea experience at the Westin St Francis Union Sq San Francisco. I have to say what a sham this was, the minimal amount of sandwiches were so dried up the bread had curled up. The tea was served with choice of tea bags but only warm water, no...

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Helpful?
1Thank David R
Westin_St_Francis, General Manager at The Westin St. Francis San Francisco on Union Square, responded to this review

Dear David, Thank you for your feedback with respect to your experience at The Westin St. Francis, which fell short of your—as well as our own—expectations. I am naturally deeply disappointed to hear about what should have been a wonderful experience with us, and wish to extend my deepest personal apology. What you have described does not reflect the very...

Reviewed 5 days ago NEWvia mobile

I stayed here for a work event. Whilst the facilities are amazing, the staff at the front desk are incompetent, smug, unhelpful and simply rude. The "manager" Suzanna and her employee Bonnie would not help me in solving the issue of their housekeeping stealing my shirt. A colleague of mines shirt was also stolen this week. This is enough for...

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2Thank David B
Westin_St_Francis, Front Office Manager at The Westin St. Francis San Francisco on Union Square, responded to this review

Good morning David, Thank you for staying with us and for taking time to share your feedback on Trip Advisor. We're sincerely sorry to hear that your shirt is missing. Please be assured we have no history of theft with our staff. We are actively checking to see if the shirt has been turned in to lost and found, and...

Marblemount, Washington
Reviewed 5 days ago NEW

The location is nice and the room itself was fine. However, considering: 1) The hotel has 1195 rooms. It had one concierge on duty at 8:30 in the morning. Do the math. After standing in line for awhile several of us gave up searched for help elsewhere. 2) For $48 you'd think a room service breakfast would at least arrive...

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2Thank marblemount
Westin_St_Francis, General Manager at The Westin St. Francis San Francisco on Union Square, responded to this review

Dear marblemount, Thank you very much for staying with us and for taking the time to share your feedback with us. I regret to hear of aspects of your stay that tarnished what would have been a wonderful experience with us. You’re a valued customer; everything we do is aimed at providing you with an excellent hotel experience. As I...

Houston, Texas
Reviewed 5 days ago NEW

Hadn't been here in years. Is a bit more of a convention hotel than in the old days, but still nice and in a great location. Sad to see the Oak Room declassed to a breakfast buffet spot, but I guess that is progress. Friendly service. Great that you can get dropped off and picked up in the covered drive...

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Helpful?
Thank cgny1fwd
Westin_St_Francis, General Manager at The Westin St. Francis San Francisco on Union Square, responded to this review

Dear cgny1fwd, Thank you very much for having returned to stay at The Westin St. Francis on Union Square and for taking the time to share your experience on Trip Advisor. We sincerely hope to have the opportunity to welcome you back soon! Be Well, Randy Zupanski General Manager

Vancouver, Canada
Reviewed 6 days ago NEW

I brought my daughter to San Francisco for a belated 13th birthday weekend and stayed at the Westin. The hotel was fantastic from check in to check out. It made it a magical weekend for my daughter, she was thrilled with our hotel. Our room was clean and comfortable, the internet worked well and the staff was great. A special...

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Thank FamilyN
Westin_St_Francis, General Manager at The Westin St. Francis San Francisco on Union Square, responded to this review

Dear FamilyN, Thank you for sharing your experience with us.We are delighted that you enjoyed your stay at The Westin St. Francis and had the opportunity to create some warm family memories which we hope will last for years to come. We sincerely hope to welcome you back again soon! Be Well, Randy Zupanski General Manager

A TripAdvisor Member
1 review
Reviewed 1 week ago NEWvia mobile

Very disappointed in my room. They charge a ton of money for a very basic QUEEN room. No frills. Feels old and dirty. Only one robe. Won't be spending extra time in this room on my fun weekend away with my husband. The building is old and beautiful. There are also apparently nice rooms available that have been refurbished. If...

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Thank A TripAdvisor Member
Westin_St_Francis, General Manager at The Westin St. Francis San Francisco on Union Square, responded to this review

Good morning and thank you for having chosen to stay with us! There is absolutely nothing we want more than for you to enjoy your accommodations this weekend. If you will private message me at Randy.Zupanski@Westin.com I would very much like the opportunity to identify alternate accommodations and arrange a room change at a time today that is convenient for...

Calgary, Canada
Reviewed 1 week ago

I'm fortunate enough to travel to San Francisco a few times per year. There are a few SPG properties nearby to choose from if you are brand loyal. I have stayed at the St. Regis, Palace and the W, as well as the Fairmont. The Westin St. Francis has the best location by far. It's an older hotel with newer...

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Thank T A
Westin_St_Francis, Public Relations Manager at The Westin St. Francis San Francisco on Union Square, responded to this review

Dear T A, Thank you very much for staying with us and for taking the time to share your comments about our hotel, The Westin St. Francis San Francisco on Union Square. You are a valued customer; everything we do is aimed at providing you with an excellent hotel experience. We look forward to welcoming you back next week, and...

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Staying in Union Square

Neighborhood Profile
Union Square
Originally home to rallies supporting the Union Army in the Civil War, this grand square has become the city's premier shopping and entertainment district containing the largest number of upscale department stores, chic boutiques, art galleries and theaters in the city. It's a large open area where tourists and locals gather, watch cable cars and crowds go by, enjoy a snack, or plan their day of shopping and sightseeing, If feeling the pulsating energy of the city is on your agenda, Union Square is the place to soak it in.
Explore this neighborhood
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Amenities

Highlights
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Room Service
  • Bar/Lounge
GreenLeadersBronze level
About the property
  • Wheelchair access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Paid Wifi
  • Paid Internet
Services
  • Business Center with Internet Access
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
More than just a hotel, The Westin St. Francis is a destination where you can unwind and be pampered by attentive, world-class service. As the only hotel located on Union Square, we are celebrated for our historic Magneta Grandfather Clock, a popular gathering place for generations of travelers, as well as our commitment to guest renewal and relaxation. Explore this legendary landmark, which has drawn locals and visitors for more than a century with our distinguished service and through the timeless refrain "Meet me under the clock!" Inside our warm and welcoming San Francisco luxury hotel, marble columns, ornate balconies, and intricate woodwork transport guests back to the elegance of yesteryear. Yet these magnificent appointments are balanced by modern, groundbreaking amenities including the revolutionary Heavenly Bed, our Starwood Preferred Guest rewards program, and employees dedicated to making you feel at home. Book one of our downtown San Francisco hotel rooms and discover the allure of the city's most charismatic and vital setting. ... more   less 

Additional Information about The Westin St. Francis San Francisco on Union Square

Address: 335 Powell Street, Union Square, San Francisco, CA 94102-1804
Location: United States > California > San Francisco > Union Square
Price Range: $217 - $511 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — The Westin St. Francis San Francisco on Union Square 4*
Number of rooms: 1195
Reservation Options:
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Also Known As:
The Westin St. Francis Hotel San Francisco
Westin St Francis
Westin San Francisco
Westin Hotel San Francisco
San Francisco Westin
Hotel Style:
#43 Luxury Hotel in San Francisco
#53 Family Hotel in San Francisco
#58 Green Hotel in San Francisco
#60 Business Hotel in San Francisco
#73 Romantic Hotel in San Francisco
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Questions & Answers

Here's what travelers have asked, with answers from The Westin St. Francis San Francisco on Union Square staff and other travelers.
32 questions
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Questions? Get answers from The Westin St. Francis San Francisco on Union Square staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Avoid room 556 or the ones facing in the inside hallway (no view)”
  • not sure if the mini fridge is suppose to look like this
  • was that trash someone left behind? Oh no, it's just part of the snack selection haphazardly pla
  • loose plastic part
 of 5 bubbles silvervknight, yesterday | Read review
“Be sure to get a room on a high floor, it can be noisy near street level.”
 of 5 bubbles TA450, 1 week ago | Read review
“front section (on square)”
 of 5 bubbles michelv301, 2 weeks ago | Read review
“ask for the newly remodel rooms”
 of 5 bubbles onehoyos, 2 weeks ago | Read review
“Newer tower, high floor”
 of 5 bubbles SandraJ22, 2 weeks ago | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question