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The Westin St. Francis San Francisco on Union Square

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Traveler (158)
Room & Suite (185)
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Overview
  • Excellent53%
  • Very good27%
  • Average10%
  • Poor6%
  • Terrible4%
Travelers talk about
“clock bar”(6 reviews)
“new tower”(4 reviews)
AMENITIES
Wifi
Parking
Breakfast Available
Air Conditioning
Non-Smoking Hotel
Restaurant
Room Service
4 Star accommodation
All hotel details
Additional information
Offers from The Westin St. Francis San Francisco on Union Square
Special Offer: Family Package
Hotel deals
Offers from The Westin St. Francis San Francisco on Union Square
Special Offer: Family Package
Hotel deals
Reviews (326)
Filter reviews
286 results
Traveler rating
149
79
28
16
14
Traveler type
Time of year
LanguageEnglish
More languages
149
79
28
16
14
Show reviews that mention
All reviewslandmark buildingclock barnew towerunion squarecable cars stop rightguest floorsgreat locationshower over bathtower roomappointed bathroomfree water bottleshistoric charmspg goldbeautiful hotelheavenly bedsingle sinkcardio equipment
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1 - 5 of 286 reviews
Reviewed yesterday

The hotel was clean, employees were mostly polite, but there was definitely room for improvement, especially for the prices being charged. First, the hotel seemed understaffed with excessive waits for check-in and concierge. In The Oak Room at breakfast, the wait staff seemed harried and...More

Thank still_hungry_4_more
Response from Westin_St_Francis, Hotel Manager at The Westin St. Francis San Francisco on Union SquareResponded today

Good morning still_hungry_4_more! Thank you for your taking the time to provide your review. We appreciate your feedback and certainly apologize for the situations you mentioned. It is true that we are not a self-catering facility, which means that we do not provide dishes, cutlery...More

Hotel's Favorite
Reviewed 3 weeks ago

I had visited this hotel many years ago and remembered the hotel being very nice and the location being very accessible. After all of the years that have gone by, visiting today I had the same impression. The rooms have recently been remodeled so the...More

Thank C G
Response from Westin_St_Francis, Hotel Manager at The Westin St. Francis San Francisco on Union SquareResponded 3 weeks ago

Hello C G! Thank you for taking the time to share your experience with us. I am very happy that you were able to enjoy the hotel as well as all of the convenience of our location. We look forward to the privilege of serving...More

Reviewed 2 days ago

Loved everything about this hotel, especially Jeanie at the front desk. My room was spacious, modern and comfortable. Loved the extra's like the patio so I could open the doors and have my morning coffee outside in my robe. It's in a terrific location. And...More

Thank breezy779
Response from Westin_St_Francis, Hotel Manager at The Westin St. Francis San Francisco on Union SquareResponded today

Good morning breezy779 and thank you for your review. We sincerely appreciate your positive feedback, and look forward to your next visit! Stay well, Kurt Hanson Hotel Manager

Reviewed 2 days ago via mobile

Got a bit excited by reading reviews but when we tried this hotel it was just ok. The decors are amazing but when u go to the elevator up to our room the wifi wasn’t working well. The room we feel like its outdated not...More

Thank halinadouces
Response from Westin_St_Francis, Hotel Manager at The Westin St. Francis San Francisco on Union SquareResponded 2 days ago

Good afternoon halinadouces and thank you staying with us and for sharing your feedback. Please allow me to mention that I have shared your comments with our Housekeeping and IT departments to call attention to the missed marks that you mentioned. We want to make...More

Reviewed 2 days ago

We have stayed here before and immediately noticed the remodel and work done. The lobby was beautiful as always. The centerpiece of orchids has people coming in just to see it. The location is right on Union Square and within walking distance to Giants games,...More

Thank JeriLG
Response from Westin_St_Francis, Hotel Manager at The Westin St. Francis San Francisco on Union SquareResponded 2 days ago

Thank you, JeriLG, for choosing The Westin St. Francis! There is no better feeling than knowing our guests enjoyed their stay with us. We hope to welcome you back again soon! Be Well, Kurt Hanson Hotel Manager

View more reviews
About
Description
More than just a hotel, The Westin St. Francis San Francisco on Union Square is a destination where you can unwind and be pampered by attentive, world-class service. As the only hotel located on Union Square in ...More San Francisco, California, we are celebrated for our historic Magneta Grandfather Clock, a popular gathering place for generations of travelers, as well as our commitment to guest renewal and relaxation. Explore this legendary landmark, which has drawn locals and visitors for more than a century with our distinguished service and through the timeless refrain "Meet me under the clock!" Inside our warm and welcoming San Francisco luxury hotel, marble columns, ornate balconies, and intricate woodwork transport guests back to the elegance of yesteryear. Yet these magnificent appointments are balanced by modern, groundbreaking amenities including the revolutionary Heavenly Bed, our Starwood Preferred Guest rewards program, and employees dedicated to making you feel at home. Less
Hotel class
Contact Information
Hotel Amenities
HOTEL FEATURES
Restaurant
Fitness Center with Gym / Workout Room
Room Service
Bar/Lounge
Air Conditioning
Banquet Room
Breakfast Available
Business Center with Internet Access
Concierge
Conference Facilities
Dry Cleaning
Laundry Service
Meeting Rooms
Multilingual Staff
Non-Smoking Hotel
Pets Allowed ( Dog / Pet Friendly )
Refrigerator in room
Wheelchair access
Pool
Beachfront
Free Parking
Spa
Breakfast included
Free High Speed Internet (WiFi)
Awards & Recognition
GreenLeaders Bronze level
GreenLeaders Bronze level
Hotel Style
Family
,
Luxury
,
Onsen
,
Business
,
Romantic
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
Hotel class
Awards & Recognition
GreenLeaders Bronze level
GreenLeaders Bronze level
Contact Information
Hotel Style
Family
,
Luxury
,
Onsen
,
Business
,
Romantic
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
Number of rooms
1,195
Price range
$229 - $952 (Based on Average Rates for a Standard Room)
Also Known As
The Westin St. Francis Hotel San Francisco
,
Westin St Francis
,
Westin San Francisco
,
Westin Hotel San Francisco
,
San Francisco Westin
Location
United States > California > San Francisco > Union Square
Hotel class
Awards & Recognition
GreenLeaders Bronze level
GreenLeaders Bronze level
Contact Information
Hotel Style
Family
,
Luxury
,
Onsen
,
Business
,
Romantic
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
Number of rooms
1,195
Price range
$229 - $952 (Based on Average Rates for a Standard Room)
Also Known As
The Westin St. Francis Hotel San Francisco
,
Westin St Francis
,
Westin San Francisco
,
Westin Hotel San Francisco
,
San Francisco Westin
Location
United States > California > San Francisco > Union Square
Photos
Traveler (158)
Room & Suite (185)
Dining (40)
Amenities (43)
Business Center & Event Rooms (14)
Nearby
Union Square
Originally home to rallies supporting the Union Army
in the Civil War, this grand square has become the
city's premier shopping and entertainment district
containing the largest number of upscale department
stores, chic boutiques, art galleries and theaters in
the city. It's a large open area where tourists and
locals gather, watch cable cars and crowds go by,
enjoy a snack, or plan their day of shopping and
...More
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Questions & Answers
Ask a question
John L
August 15, 2018|
AnswerShow all 2 answers
Response from phototripper | Reviewed this property |
Our room had a mini fridge to hold your food items. We bought minimal food and used small shops as needed. Excellent coffee and pastries at the two cafes right in Union Square public area. Better than the hotel
0
Votes
sarebear1980
July 16, 2018|
AnswerShow all 5 answers
Response from roxieontheroad | Reviewed this property |
As in any hotel, you get what you pay for. There are some lovely suites and rooms in the historical building, but there are also scores of small rooms without views. The least expensive rooms tend to be those small rooms in... More
1
Vote
sarebear1980
July 16, 2018|
AnswerShow all 9 answers
Response from Karen_G20142014 | Reviewed this property |
Sarah, the Tower rooms are more modern and have more space. My husband and I prefer these rooms, we have stayed for years in the “old yesteryear” charmed rooms. You also have a better chance of a higher floor. This is my... More
0
Votes
Room Tips
"Stay on the higher floors for the views!"
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"The room we had was on the 4th floor and had double doors that opened to a wonderful outdoor patio."
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"A little bit higher to avoid the street noise."
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"A room away from the elevators and storage rooms"
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