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The Westin St. Francis San Francisco on Union Square

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The Westin St. Francis San Francisco on Union Square
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5,152 Reviews from our TripAdvisor Community

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Showing 4,687: English reviews
Reviewed yesterday NEW

Overall, the stay was ok but the hotel is quiet old. My bathroom has a large chip on the sink where the marble fell away and the toilet seat is very old and had clear chips on the surface. The room was clean otherwise. The walls are fairly thin and could hear neighbors talking, etc. Came here for a business...

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Thank Cindy G
Freehold, New Jersey
Reviewed yesterday NEW

Stay in the tower not the old wing referred to as the "landmark building" Check your room size in the torwer it's about 450 sq. Ft. in the Landmark it's Could be as small as 190 sq ft. The lobbyis very comfortable and the location is great for sightseeing and shopping. The staff is very friendly and proffesional.

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Thank Olds56
Beirut, Lebanon
Reviewed 3 days ago NEW

It was my first visit to San Fran, and we decided to stay at this hotel. The location is perfect. Everything is close by, from shopping to restaurants, to the tram, I mean everything. The rooms are very spacious, clean and beautiful. Would definitely stay at this hotel for my next visit.

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Thank jojabr
Sydney, Australia
Reviewed 1 week ago

Wonderful location right on Union Square. We stayed in mid December and the view outside over all the Christmas action below was great. From the outside this hotel is grand and beautiful! We stayed in a Grand Deluxe King Corner Room in the Landmark Building. It was very spacious, but unfortunately it was also very tired and dated. The wall...

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Thank lucya82
Westin_St_Francis, General Manager at The Westin St. Francis San Francisco on Union Square, responded to this review

Thank you for choosing The Westin St. Francis during your time in San Francisco and for taking the time to share your detailed feedback. All of your comments have been thoroughly addressed with our department heads to ensure better practices. I am pleased to know that there were certain parts of your stay that you did enjoy and we hope...

Reviewed 1 week ago

Fantastic stay at this hotel. It is situated right at Union Square where the trams pass up and down the entrance of the hotel which is great. Macys shopping centre is just across the street plus its a short walk from the station. Plenty of shops nearby also. The staff were very friendly and could not expect any more from...

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2Thank Blaino316
Westin_St_Francis, General Manager at The Westin St. Francis San Francisco on Union Square, responded to this review

Thank you for choosing The Westin St. Francis! There is no better feeling than knowing our guests enjoyed their time with us! We are very glad you enjoyed our Westin Workout room! We look forward to welcoming you back again soon, be well. Be Well, Randy Zupanski General Manager

Wellington, New Zealand
Reviewed 1 week ago via mobile

A completely impersonal experience, compounded by worn out rooms and a ridiculous level of personal intrusion by security as a result of a JP Morgan event being held on premises. I was asked for my room card four times before I could exit the building, and another three times when re-entering. I don't mind that the event makes the hotel...

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1Thank thewanderingv
Westin_St_Francis, General Manager at The Westin St. Francis San Francisco on Union Square, responded to this review

Thank you for choosing The Westin St. Francis and for sharing your feedback. We have looked into this situation and would be more than happy to further discuss the issue if you would like to private message us at Randy.Zupanski@Westin.com Be Well, Randy Zupanski General Manager

Austin, Texas
Reviewed 1 week ago

Great for business - ideal location that allowed our team to access great restaurants and sights in between conference days. Ask to stay in the newer parts of the hotel and be mindful of very loud elevators. Also, try the room service dim sum if you're peckish and want to splurge on a small treat.

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2Thank Christina T
Westin_St_Francis, General Manager at The Westin St. Francis San Francisco on Union Square, responded to this review

Thank you for choosing the Westin St. Francis on Union Square and for sharing your experience with us. I am thrilled to know that you had a wonderful stay with us and got the chance to try our room service dim sum menu. We look forward to welcoming you back soon! Be Well, Randy Zupanski General Manager

Reviewed 1 week ago via mobile

For and old hotel, is very confortable. My room (917) was huge! The food was ok with room for improvement, the lobby bar (Clock Bar), was a bit pricey. Pet friendly! Excelent location, a lot of history inside the hotel.

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Thank Carlos C
Westin_St_Francis, General Manager at The Westin St. Francis San Francisco on Union Square, responded to this review

Thank you for choosing The Westin St. Francis and for taking the time to share your kind compliments of your recent stay with us. I am pleased to learn you found your guest room clean and comfortable! We very much look forward to welcoming you back again soon! Be Well, Randy Zupanski General Manager

Dallas, Texas
Reviewed 1 week ago

I did a TON of research for our "Pacific Coast Highway" honeymoon and we stayed here during the trip. The service, rooms, attention to detail and excitement and encouragement of us being newlyweds made us feel so special! We had a corner room, great view, easy check in and check out, very very very clean and spacious, well maintained and...

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3Thank ashdee1230
Westin_St_Francis, General Manager at The Westin St. Francis San Francisco on Union Square, responded to this review

Thank you for choosing The Westin St. Francis during your honeymoon trip! I am so pleased to learn you had a wonderful time with us and created lasting memories! We look forward to welcoming you back again soon! Be Well, Randy Zupanski General Manager

Stockholm, Sweden
Reviewed 1 week ago

This is a nice hotel with great location close to all the shopping in SF. But the hotel is a bit Identity loose and impersonal. The staff is friendly, but they also often loose attention and if you are unlucky the check on or check out can take very long time.

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Thank Zwampen
Westin_St_Francis, General Manager at The Westin St. Francis San Francisco on Union Square, responded to this review

Thank you for choosing The Westin St. Francis during your time in San Francisco and for taking the time to share your detailed feedback. All of your comments have been thoroughly addressed with our department heads to ensure better practices. I am pleased to know that there were certain parts of your stay that you did enjoy and we hope...

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Staying in Union Square

Neighborhood Profile
Union Square
Originally home to rallies supporting the Union Army in the Civil War, this grand square has become the city's premier shopping and entertainment district containing the largest number of upscale department stores, chic boutiques, art galleries and theaters in the city. It's a large open area where tourists and locals gather, watch cable cars and crowds go by, enjoy a snack, or plan their day of shopping and sightseeing, If feeling the pulsating energy of the city is on your agenda, Union Square is the place to soak it in.
Explore this neighborhood
Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Room Service
  • Bar/Lounge
GreenLeadersBronze level
About the property
  • Wheelchair access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Paid Wifi
  • Paid Internet
Services
  • Business Center with Internet Access
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
More than just a hotel, The Westin St. Francis is a destination where you can unwind and be pampered by attentive, world-class service. As the only hotel located on Union Square, we are celebrated for our historic Magneta Grandfather Clock, a popular gathering place for generations of travelers, as well as our commitment to guest renewal and relaxation. Explore this legendary landmark, which has drawn locals and visitors for more than a century with our distinguished service and through the timeless refrain "Meet me under the clock!" Inside our warm and welcoming San Francisco luxury hotel, marble columns, ornate balconies, and intricate woodwork transport guests back to the elegance of yesteryear. Yet these magnificent appointments are balanced by modern, groundbreaking amenities including the revolutionary Heavenly Bed, our Starwood Preferred Guest rewards program, and employees dedicated to making you feel at home. Book one of our downtown San Francisco hotel rooms and discover the allure of the city's most charismatic and vital setting. ... more   less 

Additional Information about The Westin St. Francis San Francisco on Union Square

Address: 335 Powell Street, Union Square, San Francisco, CA 94102-1804
Location: United States > California > San Francisco > Union Square
Price Range: $194 - $856 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — The Westin St. Francis San Francisco on Union Square 4*
Number of rooms: 1195
Reservation Options:
TripAdvisor is proud to partner with Hotels.com, Booking.com, Cheap Tickets, Travelocity, Priceline, Starwood and Jetsetter so you can book your The Westin St. Francis San Francisco on Union Square reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
The Westin St. Francis Hotel San Francisco
Westin St Francis
Westin San Francisco
Westin Hotel San Francisco
San Francisco Westin
Hotel Style:
#43 Luxury Hotel in San Francisco
#53 Family Hotel in San Francisco
#58 Green Hotel in San Francisco
#61 Business Hotel in San Francisco
#73 Romantic Hotel in San Francisco
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Questions & Answers

Here's what travelers have asked, with answers from The Westin St. Francis San Francisco on Union Square staff and other travelers.
29 questions
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Questions? Get answers from The Westin St. Francis San Francisco on Union Square staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Stay away from the old section .”
 of 5 bubbles Olds56, yesterday | Read review
“Stay in the new wing as the Landmark wing is VERY tired and dated”
 of 5 bubbles lucya82, 1 week ago | Read review
“City experience, I would go with higher floor for optimal visibility!”
 of 5 bubbles ashdee1230, 1 week ago | Read review
“Specifically ask for a room with a nice view.”
 of 5 bubbles RazzyRoo, 1 week ago | Read review
“High Floor for great views!”
  • Room View with Chandelier over bed
  • View of Union Square
  • Macy's View with Christmas Decorations in every window
 of 5 bubbles gmarie99, 1 week ago | Read review
5 of 5
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