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The Westin St. Francis San Francisco on Union Square

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The Westin St. Francis San Francisco on Union Square
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5,290 Reviews from our TripAdvisor Community

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Lechlade, United Kingdom
Reviewed yesterday NEWvia mobile

This hotel is perfectly positioned in Union Square surrounded by icons like Saks and Macy's. It has a good drop off point and a steady flow of taxis on call. Service is good and staff are clearly well trained. The room we stayed in though was a little small for a 3 night stay however. What you need to beware...

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Helpful?
Thank DrCumbrian
Seattle, WA
HOTEL’S FAVORITE REVIEW
Reviewed 1 week ago

A spontaneous trip booked on Expedia with 3 days notice - the hotel exceeded my expectations. I had not been to SF in over a decade and I forgot the "St. Francis" was right on Union Square with a cable car stop right in the front. Our room was in the older part of the hotel - two double beds...

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1Thank qamom
About Hotel's Favorite Review
Westin_St_Francis, General Manager at The Westin St. Francis San Francisco on Union Square, responded to this review

Dear qamom, Thank you for the great review and for sharing your experience at The Westin St. Francis! Your feedback is important to us and I will be sure to share your kind words with Raymond. We look forward to seeing you again soon! Be Well, Randy Zupanski General Manager

San Francisco, California
Reviewed yesterday NEW

I recently stayed at this property for the very first time, in a tower room that is HUGE by San Francisco standards. The room is typical of Westins - clean, modern, and have sufficient amenities. I find the elevator system a bit annoying though (a secure system). The property itself is maintained well, and the staff are all friendly and...

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Helpful?
Thank William L
Reviewed 2 days ago NEWvia mobile

If I were to use one word to describe my recent stay at the Westin St. Francis Hotel in San Francisco, that word would be professionalism. Webster defines professionalism as "the skill, good judgment, and polite behavior that is expected from a person who is trained to do a job well". From the hotel's front desk, to housekeeping, to valet,...

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Helpful?
Thank Bigredmachine
Westin_St_Francis, General Manager at The Westin St. Francis San Francisco on Union Square, responded to this review

Dear Bigredmachine, Thank you very much for choosing to stay at The Westin St. Francis on Union Square and for taking the time to share your experience with others on TripAdvisor. We look forward to your next visit! Be Well, Randy Zupanski General Manager

Reviewed 3 days ago NEWvia mobile

The Westin St. Francis is situated at an excellent location and is very accessible to major shops, restaurants and the BART. However, I was pretty appalled by the condition of the room, in particular, the cleanliness. I've stayed at several Starwood properties around the world and this is the first time I've had a room which I have concerns about...

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Helpful?
Thank Garry C
Westin_St_Francis, General Manager at The Westin St. Francis San Francisco on Union Square, responded to this review

Dear Garry, Thank you for choosing to stay with us at The Westin St. Francis on Union Square. I regret to hear of the cleanliness issue which tarnished what would have been a wonderful experience with us. We would like to further look into this and would appreciate it greatly if you would message me privately at Randy.Zupanski@Westin.com with details...

Reviewed 4 days ago NEW

Myself and my husband stayed in this hotel for 4 nights. The first impression of the hotel was impressive and the hotel is very well kept. The décor was amzing and the hotel was spotlessly clean. Checking in was pain free and the staff at the reception were friendly. The Oak Bar in the hotel was nice and relaxed and...

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Helpful?
1Thank Lisa K
Westin_St_Francis, General Manager at The Westin St. Francis San Francisco on Union Square, responded to this review

Dear Lisa, Thank you very much for choosing to stay with us at the Westin St. Francis on Union Square and for sharing your experience with others on TripAdvisor. I am very happy to know that you had a great stay with us and we look forward to welcoming you back soon! Be Well, Randy Zupanski General Manager

iceland
Reviewed 4 days ago NEW

I really should have listened to the many that rated this hotel badly but as I generally love Westins and saw the location was good, I went for it. It is a very historic hotel and the lobby represents that until you look closer. Ripped curtains, dirty carpets, it was shabby on closer inspection. I saw someone spill their coffee,...

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Helpful?
Thank lisa026
Westin_St_Francis, General Manager at The Westin St. Francis San Francisco on Union Square, responded to this review

Dear Lisa, Thank you for choosing The Westin St. Francis and for your feedback. We certainly care about our guests, and I am very sorry you did not enjoy your stay with us. The respective departments have been made aware of your feedback. If I may, I'd like to take this opportunity to mention that our iconic Landmark Building will...

Morgan Hill, California
Reviewed 5 days ago NEW

This is a first hand, horrible and costly experience; it should serve as a warning NOT to book a reservation with this, or any hotel that offers a teaser, lower rate that is non-refundable, since you will be billed immediately upon making that reservation and will pay for that reservation even if you cancel it for ANY REASON (e.g., illness,...

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Helpful?
Thank Tom C
Westin_St_Francis, General Manager at The Westin St. Francis San Francisco on Union Square, responded to this review

Dear Tom, Please allow me say that I do understand your deep disappointment and that I am so sorry for the frustration you have experienced. When a customer books online with Priceline or other third party websites, the customer is accepting their terms, restrictions, conditions, pre-payment requirement and cancellation policy. It is not the same as booking a "flexible" rate...

Reviewed 6 days ago NEWvia mobile

I stayed in the landmark building which is classy and a little outdated. First had a small room which was dark and interior faced. Was no problem to change to the 12th floor which was much brighter. The location is perfect for a private or business city trip why I would still rate it quite good.

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Helpful?
Thank Jacahaka
Westin_St_Francis, General Manager at The Westin St. Francis San Francisco on Union Square, responded to this review

Dear Jacahaka, Thank you very much for choosing to stay with us at The Westin St. Francis on Union Square and for sharing your experience with us. If I may, I'd like to take this opportunity to mention that our iconic Landmark Building will be undergoing a multi-million dollar renovation during the first quarter of 2018. Thanks again and we...

Dallas
Reviewed 6 days ago NEW

Stayed over Easter Weekend to catch baseball games with the family (two boys, 9 & 12). Easy access to Union Square and Cable Cars...love the beds, spacious rooms (considering it's in the heart to SFO). Clean, bright lobby area with plenty of elevators that are equipped with key only access to all floors. Bonus: The Concierge held an egg hunt...

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Thank BoyMomTexas
Westin_St_Francis, General Manager at The Westin St. Francis San Francisco on Union Square, responded to this review

Dear BoyMomTexas, Thank you for staying with us at The Westin St. Francis on Union Square and for sharing your experience on TripAdvisor. It is personally so gratifying to know that you enjoyed your stay with us! Please come back with your family and stay with us another time. Be Well, Randy Zupanski General Manager

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Staying in Union Square

Neighborhood Profile
Union Square
Originally home to rallies supporting the Union Army in the Civil War, this grand square has become the city's premier shopping and entertainment district containing the largest number of upscale department stores, chic boutiques, art galleries and theaters in the city. It's a large open area where tourists and locals gather, watch cable cars and crowds go by, enjoy a snack, or plan their day of shopping and sightseeing, If feeling the pulsating energy of the city is on your agenda, Union Square is the place to soak it in.
Explore this neighborhood
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Amenities

Highlights
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Room Service
  • Bar/Lounge
GreenLeadersBronze level
About the property
  • Wheelchair access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Paid Wifi
  • Paid Internet
Services
  • Business Center with Internet Access
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
More than just a hotel, The Westin St. Francis is a destination where you can unwind and be pampered by attentive, world-class service. As the only hotel located on Union Square, we are celebrated for our historic Magneta Grandfather Clock, a popular gathering place for generations of travelers, as well as our commitment to guest renewal and relaxation. Explore this legendary landmark, which has drawn locals and visitors for more than a century with our distinguished service and through the timeless refrain "Meet me under the clock!" Inside our warm and welcoming San Francisco luxury hotel, marble columns, ornate balconies, and intricate woodwork transport guests back to the elegance of yesteryear. Yet these magnificent appointments are balanced by modern, groundbreaking amenities including the revolutionary Heavenly Bed, our Starwood Preferred Guest rewards program, and employees dedicated to making you feel at home. Book one of our downtown San Francisco hotel rooms and discover the allure of the city's most charismatic and vital setting. ... more   less 

Additional Information about The Westin St. Francis San Francisco on Union Square

Address: 335 Powell Street, Union Square, San Francisco, CA 94102-1804
Location: United States > California > San Francisco > Union Square
Price Range: $211 - $519 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — The Westin St. Francis San Francisco on Union Square 4*
Number of rooms: 1195
Reservation Options:
TripAdvisor is proud to partner with Hotwire, Expedia, Orbitz, Starwood, Booking.com, Hotels.com, Priceline, Travelocity, Despegar.com, Cheap Tickets, Cancelon, TripOnline SA and HotelQuickly so you can book your The Westin St. Francis San Francisco on Union Square reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
The Westin St. Francis Hotel San Francisco
Westin St Francis
Westin San Francisco
Westin Hotel San Francisco
San Francisco Westin
Hotel Style:
#43 Luxury Hotel in San Francisco
#53 Family Hotel in San Francisco
#59 Green Hotel in San Francisco
#60 Business Hotel in San Francisco
#73 Romantic Hotel in San Francisco
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Questions & Answers

Here's what travelers have asked, with answers from The Westin St. Francis San Francisco on Union Square staff and other travelers.
33 questions
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Questions? Get answers from The Westin St. Francis San Francisco on Union Square staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Join the Starwood program and pay a bit more for a quality, decent room.”
EverydayMum, 1 week ago | Read review
“Go for the view, we had a view of a brick wall, but it didn't matter much.”
StuartP52, 1 week ago | Read review
“Depends what you want but tower was great - older lower section could also be very good.”
yehudif2017, 2 weeks ago | Read review
“The higher the better”
PaulT847, 2 weeks ago | Read review
“At Tower Building everything is brand new”
hector_arvizu, 2 weeks ago | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question