The Westin St. Francis San Francisco on Union Square
819 reviews
#91 of 247 Hotels in San Francisco
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Travel safe during COVID-19
What you can expect during your stay
- Hand sanitizer available to guests & staff
- Regularly sanitized high-traffic areas
Updated 11/03/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from The Westin St. Francis San Francisco on Union Square
Updated 11/03/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
About
#91 of 247 hotels in San Francisco
Location
Cleanliness
Service
Value
Travelers' Choice
GreenLeaders Bronze level
Timeless yet modern, The Westin St. Francis San Francisco on Union Square has been offering guests a warm welcome and an enriching, restorative stay since opening on March 21, 1904. With its turn-of-the-20th-century European style, our hotel in downtown San Francisco, CA, blends the elegance of oak-paneled restaurants and the stately grandeur of the lobby with a $45 million reinvention of the Landmark Building guest rooms, ushering in a new chapter for this storied destination. At this standout among San Francisco hotels on Union Square, you can host events in venues and ballrooms where the finest big bands once played. Recharge in elegant rooms, many featuring chandeliers and marble bathrooms, with modern touches like Heavenly® Beds and Enseo Smart TV systems. As the only hotel on Union Square, SF, it is close to the Financial District and Moscone Convention Center, and with cable cars just outside our front doors, we are at the intersection of the glorious past and vibrant present of this incredible city.
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Room & Suite (347)347
Full view
Property amenities
Paid public parking on-site
Wifi
Fitness Center with Gym / Workout Room
Bar / lounge
Car hire
Business Center with Internet Access
Conference facilities
Baggage storage
Parking
Paid wifi
Restaurant
Breakfast available
Banquet room
Meeting rooms
Concierge
Currency exchange
Non-smoking hotel
Doorperson
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Ironing service
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Room features
Bathrobes
Air conditioning
Desk
Interconnected rooms available
Safe
Coffee / tea maker
Cable / satellite TV
Bath / shower
Telephone
Iron
Laptop safe
Private bathrooms
Wake-up service / alarm clock
Refrigerator
Flatscreen TV
On-demand movies
Radio
Complimentary toiletries
Hair dryer
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Room types
City view
Landmark view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
City View
Historic Hotel
Location
Full view
100Great for walkers
Grade: 100 out of 100
397Restaurantswithin 0.3 miles
148Attractionswithin 0.3 miles
Contact
335 Powell Street Union Square, San Francisco, CA 94102-1804
Getting there
Powell StMuni5 min
Powell StBART5 min
Rental CarsSee rental cars from $28/day
819Reviews23Q+A100Room tips
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Popular mentions
I was checked in promptly, even though there is only one entrance now..and it's by the valet. The staff have been super respectful and nice. They were prompt whenever I called the desk to request something. Two of the best housekeepers, Lisa and Nu did a great job cleaning my room. They were thorough, fast and kind. Westin is lucky to have them.
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Date of stay: December 2020Trip type: Traveled on business
Value
Cleanliness
Service
Room Tip: You want a window facing Union Square
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1 Helpful vote
Helpful
We have to be out of our home for some remodeling soon, and called the Westin to book a stay. Justin Fly was the kindest, friendliest, most professional front desk agent I have encountered in my 50 years of travel. I am more likely to book with Westin in the future knowing that they employ and retain such incredible hospitality talent. Kudos Westin!
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Date of stay: December 2020
1 Helpful vote
Helpful
+1
It was just amazing and all out wonderful, besides having to celebrate my birthday in the era of COVID, that didn't stop any of the great service and also me experiencing beautiful San Francisco. Thank you Emily McNulty for upgrading us to a beautiful and top floor room with sweeping views of the Bay as well as Golden Gate Bridge. She was also helpful on recommending things to do and what is open around. I'll be honest, I was drunk my whole trip because it was the weekend. This property is great, if you're a local like myself and want to be able to go around. This is smackdown in front of Union Square, accessible to all points of interest and easy access. Glass elevator too that shows of a Panoramic view of the city which was jaw dropping. All in all, best trip, Best birthday, Thank you for giving me a great time and a great welcome back to my hometown.…
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Date of stay: November 2020
Rooms
Location
Service
Room Tip: High floor will give you amazing views
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1 Helpful vote
Helpful
+1
A Lovely Business Stay in December We are in San Francisco at least once per month for my wife’s corporate business meetings, and in December, were again staying at the Westin St Francis Hotel, on Powell Street, between Geary and Post Streets. I think that this was our third stay at this hotel, but only the second, after a major refurbishment of both the historical tower, and the new tower. To date, we have only stayed in the historical tower, facing Powell St. Being BonVoy Platinum members, we were upgraded, and assigned to Room 1034. The rooms in the historic tower were the first to be refurbished, and though that process was now about two years ago, the room was like new. One of our requests is always for a walk-in shower, as my wife has two artificial hips, so a combo tub-shower is a bit tricky for her to manage - doable, but not ideal. Room 1034 has a nice walk-in shower, so it suited us nicely. Apparently, there are not all that many walk-in showers, and especially in the historic tower, so very glad that our request could be honored. We had a very comfortable Westin “Heavenly” king bed, and though facing Powell St, and Union Square, being on the 10th floor proved to be very quiet. This room is down a small hallway, so felt almost separate from the other rooms on the 10th floor, and just around the corner from us. We heard zero noise from inside the hotel. We had a sitting area, just off of the bedroom space, and then an ample closet, just off of the bathroom. Though it had the requested walk-in shower, the bathroom itself, was a bit small, but adequate. We also had a small desk. We had two flat-screen TV’s, with one facing the sitting area, above the desk, and the other, on the opposite wall, facing the bed. Remember, this room is in the historical tower, so the scheme/floorplan goes back many decades. Still, this was truly a Jr Suite, and was nicely appointed, bright (three windows), and comfortable. We had a mini-fridge in a unit with three large drawers for clothing, plus a coffee maker, a Mr Coffee, which is not my favorite hotel coffee maker, and stocked coffee caddy with the Pike Place coffee We had a single thermostat, which functioned perfectly, as did the AC/heat. The heating/cooling was very quiet, which is not always the case in older hotels, even with a major refurbishment - job well done.. We had a horizontal safe, and plenty of AC & USB outlets, to charge our various devices - a nice touch for a business stay. I dislike the vertical safes, as tablets and iPads tend to fall out, when the safe is opened, and stacking those takes time, and a lot of patience. This safe was ample and easy to access. The closet, where the safe is located, also had an iron, ironing board, and two plush bathrobes. I the bathroom, we had a single sink in a vanity, with a shelf filled with very nice towels. Though there was a lack of horizontal space for storage of toiletries in the bathroom, with the proximity of the closet, we just used its large shelf, so things were not that far away. The shower head was good, as were both the water pressure and the amount of hot water, both in the morning, and evening. In California, I too often find the flow from the shower heads to be minimal, and one has to run around the shower to get wet. It was not so in this room. There was also a separate wand in the shower, besides the overhead shower - always a nice touch. Besides the limited horizontal space, and the single sink, one aspect of the bathroom, which is not ideal, is that the toilet is in the middle of the room. However, with a full frosted glass door, that did not prove to be an issue. However, I prefer a separate WC area, which this room did not have. There was a hair dryer in the bathroom, and my wife reported that it worked well. We also had full bath amenities, the White Tea & Aloe from the Westin Heavenly Spa collection. There was also a little spray bottle of lavender “pillow spray.” During this short business stay, we had few interactions with the staff, beyond initial check-in and check-out, but all were very pleasant, and it was nice that the reception staff recognized our BonVoy status, plus our request for a walk-in shower. Due to the short stay, we really did not avail ourselves of the on-property dining, the wine tasting opportunities, or even the location, as much as we normally would. With the location, just off of the Powell St Cable Car Line, and then Union Square, there is so very much, just steps away. In all, a very nice, albeit short business stay, in a great location.…
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Date of stay: December 2019Trip type: Traveled on business
Value
Rooms
Service
Room Tip: Suite 1034 was spacious with a walk-in shower
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1 Helpful vote
Helpful
Don't get me wrong, I understand this is SF, but in my opinion you should get what you pay for. I have stayed at MANY Westin in the past and they all have lived up to my expectation. But this one? Im not sure it does. So YES there's a Pandemic in place, and as an ER Nurse I totally understand the need to limit things. But in MY opinion, the price should reflect that. To be honest it feels like they are taking advantage of the pandemic as an excuse to not even try. THIS place is EXPENSIVE. At $250+ a night, I expect to have SOME kind of amenities, and this place has Nothing AT ALL. Even the things you think are included, cost A LOT. YOU WILL PAY $70/day JUST TO PARK! YOU WILL PAY for WIFI AND you'll even pay tourism tax of almost $40!!! (probably not their fault, but if their base rate should reflect this) MIND = BLOWN! NO Room Service NO Bellhop NO Microwave NO Bar NO Restaurants NO gym NO pool/hot tub NO Customer Service. EVEN the toiletries they give you are crap. DID I MENTION IT WILL COST $70 JUST TO PARK! Now, listen. I know I sound Boujie right now but please DONT get me wrong, I'm a country boy. I don't NEED any of these things. But if I'm paying 250+ a night, I expect SOMETHING. The staff literally stared at us and offered zero assistance as we are getting out of the car, and upon check out I called to ask for a cart for luggage and was told "its outside, you have to come get it." Never have I experienced such crap customer service. I used to be a Westin Fan, but NEVER AGAIN. =(…
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Date of stay: October 2020
Rooms
Service
Sleep Quality
Room Tip: Stay somewhere else.
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2 Helpful votes
Helpful
Response from Team Marriott, Agency / Consultant at The Westin St. Francis San Francisco on Union Square
Responded Oct 9, 2020
Dear Codeman906, Thank you for the review of your time at our hotel. We strive to provide attentive and thoughtful hospitality combined with rejuvenating accommodations and amenities all at a competitive price. Therefore, we are disappointed that we did not meet your expectations. Everything we do is aimed at providing you with an excellent hotel experience, and we are very grateful for the feedback. We appreciate your loyalty to our brand, and we truly hope to have another opportunity to better your stay whenever you visit our area. Camila Frederico Hotel Manager
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PRICE RANGE
$177 - $521 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
the westin st. francis hotel san francisco, westin st francis, westin san francisco, westin hotel san francisco, san francisco westin
LOCATION
United StatesCaliforniaSan FranciscoDowntown San Francisco / Downtown / Theater District / Union Square
NUMBER OF ROOMS
1195
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Claim Your Listing Frequently Asked Questions about The Westin St. Francis San Francisco on Union Square
Which popular attractions are close to The Westin St. Francis San Francisco on Union Square?
Nearby attractions include The Escape Game San Francisco (0.3 miles), San Francisco Urban Adventures (0.3 miles), and Marrakech Magic Theater (0.2 miles).
What are some of the property amenities at The Westin St. Francis San Francisco on Union Square?
Some of the more popular amenities offered include an on-site restaurant, a lounge, and a fitness center.
Which room amenities are available at The Westin St. Francis San Francisco on Union Square?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at The Westin St. Francis San Francisco on Union Square?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at The Westin St. Francis San Francisco on Union Square?
Yes, paid public parking on-site is available to guests.
What are some restaurants close to The Westin St. Francis San Francisco on Union Square?
Conveniently located restaurants include Tacorea, Lapisara Eatery, and Taylor Street Coffee Shop.
Are there opportunities to exercise at The Westin St. Francis San Francisco on Union Square?
Yes, guests have access to a fitness center during their stay.
Is The Westin St. Francis San Francisco on Union Square located near the city center?
Yes, it is 0.7 miles away from the center of San Francisco.
Are any cleaning services offered at The Westin St. Francis San Francisco on Union Square?
Yes, dry cleaning and laundry service are offered to guests.
Does The Westin St. Francis San Francisco on Union Square offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Are there any historical sites close to The Westin St. Francis San Francisco on Union Square?
Many travelers enjoy visiting Alcatraz Island (2.8 miles), Golden Gate Bridge (4.4 miles), and City Lights Booksellers (0.7 miles).