The Westin St. Francis San Francisco on Union Square
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About
#99 of 248 hotels in San Francisco
Location
4.7
Cleanliness
4.3
Service
3.9
Value
3.6
GreenLeaders Bronze level
Timeless yet modern, The Westin St. Francis San Francisco on Union Square offers guests a warm welcome with its turn-of-the-20th-century European style. Our hotel in downtown San Francisco, CA, is close to the Financial District and Moscone Convention Center, and with cable cars just outside our front doors, we are at the intersection of the glorious past and vibrant present of this incredible city. After an exciting day, retire to elegant guest rooms, many featuring chandeliers and marble bathrooms. Discover unique and historic-inspired food and beverage offerings at the on-site restaurant and bars, exercise well in the fitness center and experience a new chapter of LA at this storied destination.
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Property amenities
Electric vehicle charging station
Wifi
Fitness Center with Gym / Workout Room
Bar / lounge
Babysitting
Pets Allowed ( Dog / Pet Friendly )
Business Center with Internet Access
Conference facilities
Paid public parking on-site
Parking
Paid wifi
Restaurant
Breakfast available
Breakfast buffet
Banquet room
Meeting rooms
Baggage storage
Concierge
Currency exchange
Non-smoking hotel
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Ironing service
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Room features
Blackout curtains
Bathrobes
Air conditioning
Desk
Interconnected rooms available
Coffee / tea maker
Cable / satellite TV
Bath / shower
Room service
Safe
Sofa
Telephone
Iron
Laptop safe
Private bathrooms
Wake-up service / alarm clock
Refrigerator
Flatscreen TV
On-demand movies
Radio
Complimentary toiletries
Hair dryer
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Room types
City view
Landmark view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Classic
City View
Languages Spoken
English
Location
100Great for walkers
Grade: 100 out of 100
303Restaurantswithin 0.3 miles
147Attractionswithin 0.3 miles
Contact
335 Powell Street Union Square, San Francisco, CA 94102-1804
Getting there
Powell StMuni5 min
Powell StBART5 min
Rental CarsSee rental cars from $37/day
972Reviews38Q+A100Room tips
Reviews
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+1
This is a very interesting property. Specifically, it has two completely distinct portions of the and separate parts of the hotel. There is one tower which has classic (older) rooms that are well renovated, but much smaller than the other tower. The “new” tower has rooms that are exactly what you would expect from a Westin. If you need a larger room, you should definitely ask for rooms on this side of the hotel. The larger, modern rooms use the elevator near the concierge desk. I was in the older section of the hotel. The room was FANTASTIC. It had a marble bathroom and shower. The shower had an option of either a hand held or rain style shower head. The hallways on this side of the hotel had very wide public spaces and had sitting areas on each floor. Although the rooms are a little smaller than the new side of the hotel, they are gorgeous.…
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Date of stay: March 2023Trip type: Traveled on business
Room Tip: The elevator is quite loud. Some rooms x69 (369, 469, 569, etc) are on the backside of the...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Hotel's Favorite
gorgeous rooms as expected with westin. customer service was fantastic (even as we get back to traveling after the pandemic). westin st francis is walking distance (or a short uber ride) from everywhere you want to visit in san francisco. our new fav hotel in san francisco.
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Date of stay: July 2021Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
6 Helpful votes
Helpful
Response from Elaine Clancy, Marketing at The Westin St. Francis San Francisco on Union Square
Responded Aug 6, 2021
we are happy to hear you had an amazing stay, enjoyed our great location and had excellent service! We look forward to seeing you again in the future!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Check in was quick and friendly. Tower rooms on the 9th floor, no view but spacious room. Bed comfortable and big bath room. The location of this iconic hotel is right on Union Square. Easy access to everything. We took some food and coffee from cafe Ritto, good quality. Overall a pleasant and comfortable stay and would recommend. Be aware $25 per day per stay in charged and can be used as credit for F&B and other things as a so-called destination fee.
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Date of stay: March 2023Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
As a Bay Area resident, we stayed here one night to attend a Warriors game. The location couldn’t be more perfect. It is close to the Muni T line, as well as BART. Our check in was great - super smooth and the desk clerk very helpful (got us in our room a bit early). We stayed in the front, older building and it is just charming. Our room was clean and had everything we needed. We did not park at hotel; we parked in a nearby city garage for only $44 per night (vs. $75 the hotel charges). We walked everywhere with a ton of restaurants nearby. Our room had a view of Union Square and it was also fun to see the Salesforce Tower light up at night. As someone who lives in the Bay Area, it was a treat to stay here even for one night. I would highly recommend staying here just as a staycation. Note: they gave us stainless steel water bottles, cable car tickets and there was also bike rental available with the first hour or two at no charge. My only complaint? WiFi was not free.…
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Date of stay: March 2023Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from E C, Marketing at The Westin St. Francis San Francisco on Union Square
Responded 5 days ago
thank you for the wonderful review and detailed feedback! We are so happy to hear you had a great staycation with us and enjoyed our perfect location and excellent customer service!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
My husband, I and one of our daughters stayed here for two nights. We were in the tower and our rooms were beautiful. Our daughter had a corner room on the 20th floor and her view was outstanding. We were on the 24th floor. Our only issues were that the hallways and elevators were freezing. Also there are no rubber bath mats available and the tub floor was very slippery. We ended up buying a bath mat. Service was wonderful.
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Date of stay: March 2023Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from E C, Marketing at The Westin St. Francis San Francisco on Union Square
Responded 1 week ago
thank you for the review and feedback! We will share this with the operations team.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I chose the Westin St. Francis for a 4 day, 3 night stay with my mom and sister for her 45th birthday. Upon arriving, the front desk staff were extremely helpful and made the check in process smooth. Our room on the 23rd floor overlooked the city and had an amazing view. We wished that the nightstand had electrical sockets on both sides to charge our phones but only one side had it available. The bath tub drain was a little slow to clear but overall the room was above average and clean. The main highlights of our stay were the preserved historical nature of the hotel in addition to the world class hospitality of the concierge, Jeff Aquino. He made our family feel valued and special by giving his full attention to our needs and understanding the purpose of our family visit. He even shared his own sense of family which inspired us to be closer. We are likely to stay again and have already recommended this hotel to our friends and family. …
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Date of stay: March 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from E C, Marketing at The Westin St. Francis San Francisco on Union Square
Responded 1 week ago
Thank you so much for the review and feedback. We are happy to hear you, your mom and sister enjoyed your visit for her 45th birthday and experienced great service by Jeff Aquino. We will certainly share this with him and look forward to welcoming you back again in the future!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I warmly recommend this hotel to travelers who want to dive into what is essentially San Franciscan - See also my previous review from November 2022. I'm a Bonvoy Ambassador, Elite Platinum for life and found full satisfaction from my stay at the St. Francis. The staff remembers you, celebrates you, like in small hotels. Yet you breath the big city atmosphere. My kids were very happy and asked to stay one more night, just to greet again Ms. Azucena from Front Desk. Ms. Elaine made our stay great from the very beginning and I'd like to thank also Mr. Fadez (the spelling might be wrong), for the kindness during check out. The whole Valet area consists of such cheerful people that arriving or departing with your car is a nice moment of the day. PROs: Wide rooms with high ceiling, fine furniture. Nice, clean, fresh bathrooms (special mention to the quality of the showers). Very nice breakfast with all you need and high level cuisine, bakery. Note that the my room was facing the square on a low floor and noise from the street, including cable cars was totally acceptable. There's an informal restaurant in front of the reception that offers exquisite food - for take away or for the fine seats next to it. They gave it an Italian touch with a very beautiful selection of early '900 posters - I guess they're reproductions, but they're truly splendid. They blend what's heritage with modern touches (the wide screen at the back of the check in lobby is truly beautiful). CONs: Next time I go there I promise to look more carefully for pitfalls. In two stays I haven't found any. CONFERENCE Venue: I managed to check some ballrooms and meeting area: unexpectedly large and diversified. There was a trade show going on and I chatted with a few people, perceiving enthusiasm for the venue. CONCLUSION This legacy hotel is fresh, is historical, is run by people who like guests. I recommend it to both business and vacation travelers. As said in my previous review, I prefer it to the nearby Ritz Carlton, Palace Hotel, Adagio and the Intercontinental John Hopkins (these are all venues that are dear to me, but simply put, the St. Francis has a touch of its own).…
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Date of stay: March 2023
Value
Location
Service
Room Tip: Stay in the Old towers and you'll be a Grand Tourer.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from E C, Marketing at The Westin St. Francis San Francisco on Union Square
Responded 1 week ago
Thank you so much for the detailed review and feedback about our staff, service and hotel. We are so happy to hear you choose our hotel over the Ritz, Palace, Adagio and Intercontinental Mark Hopkins. We also thank you for your continued support of Marriott International and applaud you on your Ambassador and Lifetime Elite Platinum status!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
+1
Fantastic staff to usher in your stay at this beautiful historic hotel. The staff is well informed to answer questions about the local area as is the concierge. The lobby cafe was good, as was the restaurant. Along with a menu they have a very good breakfast buffet also. Excellent central location to sights, restaurants and shopping!!
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Date of stay: January 2023Trip type: Traveled with family
Room Tip: The hotel has security as do the shops, but do not walk around this city on your phone. Be aware...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from E C, Marketing at The Westin St. Francis San Francisco on Union Square
Responded 1 week ago
thank you for the 5 star review! We are happy to hear you enjoyed our fantastic staff to usher in your stay at our beautiful historic hotel!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
+1
First rate service, historic building, amazing staff. Lovely view of Union Square from our room. Gorgeous penthouse party room on 32nd floor with glass front elevators. Our desk clerk Hector was fantastic. Bellman George was very sweet as well. Beds are very good. Room had a small fridge, coffee service etc. Lots of chargers and outlets in the room. The windows in the room actually opened which is nice. The shower was luxurious but the bathroom was very small like most older buildings.
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Date of stay: March 2023Trip type: Traveled on business
Room Tip: There is a separate section of the hotel that is newer. Those rooms are bigger and more modern.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from E C, Marketing at The Westin St. Francis San Francisco on Union Square
Responded 1 week ago
We are so happy to hear you enjoyed our first rate service, historic building, amazing staff and lovely union square view! We will share your feedback with Hector and George and we appreciate you giving them both a shout out!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Many things about our stay at the Westin St. Francis were excellent - the location, the spacious rooms, the Union Square view, the friendly attentiveness of the hotel staff, etc. Our rooms were newly renovated and comfortable and overall we enjoyed our stay quite well. But hotels are based on sleep - and luxury hotels should be aiming for luxury sleep. Something tells me the hotel's bedding was not revisited with the renovation. All of the pillows, for example, were half-filled insubstantial defeated things normally found in cheap motels; I found them stunningly unluxurious for the price point we were paying. Out of curiosity, I checked prior TripAdvisor reviews to confirm pillows had been an issue for others and found years of unaddressed pillow criticism. The bed mattresses and comforters were similarly lacking especially when compared to its nearby Marriott sister hotel, The Palace, where we had recently also stayed. (Note: checkin process was much better at Westin, to their credit.) I can only hope that with a review with the actual word "pillow" in it, management might see this, scroll the history of other complaints and reconsider its need for a serious pillow intervention. I have been informed I could have called down for a pillow replacement, but find those calls incredibly tiresome - as I do the need to call for more water bottles than the first two we received on arrival or for a robe in a luxury hotel. Does that strike anyone else as weird? Again, I question the corners being cut here. The hotel had a nice bar and was located close to shopping, restaurants, etc. A few changes and this would have felt like a true luxury stay.…
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Date of stay: February 2023
Value
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from E C, Marketing at The Westin St. Francis San Francisco on Union Square
Responded 2 weeks ago
thank you for the review and feedback! We will conduct a pillow intervention.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
PRICE RANGE
$238 - $385 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
the westin st. francis hotel san francisco, westin st francis, westin san francisco, westin hotel san francisco, san francisco westin
LOCATION
United StatesCaliforniaSan FranciscoDowntown San Francisco / Downtown / Theater District / Union Square
NUMBER OF ROOMS
1195
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Claim Your ListingTHE WESTIN ST. FRANCIS SAN FRANCISCO ON UNION SQUARE - Updated 2023 Prices & Hotel Reviews (CA)
Frequently Asked Questions about The Westin St. Francis San Francisco on Union Square
Which popular attractions are close to The Westin St. Francis San Francisco on Union Square?
Nearby attractions include The Escape Game San Francisco (0.3 miles), Marrakech Magic Theater (0.2 miles), and San Francisco Urban Adventures (0.3 miles).
What are some of the property amenities at The Westin St. Francis San Francisco on Union Square?
Some of the more popular amenities offered include an on-site restaurant, a lounge, and a fitness center.
Which room amenities are available at The Westin St. Francis San Francisco on Union Square?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at The Westin St. Francis San Francisco on Union Square?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at The Westin St. Francis San Francisco on Union Square?
Yes, paid public parking on-site is available to guests.
What are some restaurants close to The Westin St. Francis San Francisco on Union Square?
Conveniently located restaurants include Lapisara Eatery, Fino Bar & Ristorante, and Tacorea.
Are there opportunities to exercise at The Westin St. Francis San Francisco on Union Square?
Yes, guests have access to a fitness center during their stay.
Is The Westin St. Francis San Francisco on Union Square located near the city center?
Yes, it is 0.7 miles away from the center of San Francisco.
Are any cleaning services offered at The Westin St. Francis San Francisco on Union Square?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at The Westin St. Francis San Francisco on Union Square?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does The Westin St. Francis San Francisco on Union Square offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.