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The Westin St. Francis San Francisco on Union Square

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335 Powell Street Union Square, San Francisco, CA 94102-1804
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What you can expect during your stay
  • Hand sanitizer available to guests & staff
  • Regularly sanitized high-traffic areas
  • Masks required for guests not fully vaccinated
Updated 03/06/22 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from The Westin St. Francis San Francisco on Union Square
Updated 03/06/22 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#97 of 251 in San Francisco
Location
4.7
Cleanliness
4.3
Service
3.9
Value
3.6
GreenLeaders Bronze level
Timeless yet modern, The Westin St. Francis San Francisco on Union Square has been offering guests a warm welcome and an enriching, restorative stay since opening on March 21, 1904. With its turn-of-the-20th-century European style, our hotel in downtown San Francisco, CA, blends the elegance of oak-paneled restaurants and the stately grandeur of the lobby with a $45 million reinvention of the Landmark Building guest rooms, ushering in a new chapter for this storied destination. At this standout among San Francisco hotels on Union Square, you can host events in venues and ballrooms where the finest big bands once played. Recharge in elegant rooms, many featuring chandeliers and marble bathrooms, with modern touches like Heavenly® Beds and Enseo Smart TV systems. As the only hotel on Union Square, SF, it is close to the Financial District and Moscone Convention Center, and with cable cars just outside our front doors, we are at the intersection of the glorious past and vibrant present of this incredible city.
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Property amenities
Electric vehicle charging station
Wifi
Fitness Center with Gym / Workout Room
Bar / lounge
Pets Allowed ( Dog / Pet Friendly )
Car hire
Business Center with Internet Access
Conference facilities
Paid public parking on-site
Parking
Paid wifi
Restaurant
Breakfast available
Breakfast buffet
Banquet room
Meeting rooms
Baggage storage
Concierge
Currency exchange
Non-smoking hotel
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Ironing service
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Room features
Blackout curtains
Bathrobes
Air conditioning
Desk
Dining area
Coffee / tea maker
Cable / satellite TV
Bath / shower
Interconnected rooms available
Safe
Sofa
Telephone
Iron
Laptop safe
Private bathrooms
Wake-up service / alarm clock
Refrigerator
Flatscreen TV
On-demand movies
Radio
Complimentary toiletries
Hair dryer
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Room types
City view
Landmark view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Classic
City View
Languages Spoken
English
Hotel links
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Location

Full view
100Great for walkers
Grade: 100 out of 100
386Restaurantswithin 0.3 miles
150Attractionswithin 0.3 miles
883Reviews28Q+A100Room tips
Traveler rating
  • 397
  • 231
  • 86
  • 72
  • 97
Time of year
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Popular mentions
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Most Recent
GulliversPet wrote a review May 21
Brussels, Belgium30 contributions48 helpful votes
Sure, it's been around since the turn of the century, so it's dripping with charm. But unfortunately, the rooms are not soundproofed, the safe did not work, the WiFi was the worst I have experienced at a hotel in many years, nobody answered the phone when I called the front desk, and although not necessarily the hotel's fault, I gave them a suit to press for an important meeting and got it back without the trousers, which was the cause of considerable stress. I would definitely recommend visiting the hotel for a photo opp, and the to-go breakfast bar served a decent latte and croissant, but there is no way in good faith that I could recommend staying here.
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Date of stay: May 2022
Rooms
Cleanliness
Service
Trip type: Traveled
Room Tip: The best room is the lobby. I would recommend avoiding the guest rooms.
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Response from , Owner at The Westin St. Francis San Francisco on Union Square
Responded 2 days ago
Dear GulliversPet, We are certainly delighted to hear you consider our hotel just as charming and picture worthy as we do, however, it seems we failed to meet your expectations in other areas, and for that, we sincerely apologize. While we agree that our hotel does contain a historic charm, this is certainly not an excuse for any noise to disrupt your relaxing stay. I am sorry that your safe was not functioning properly, and our wireless internet was down during the time of your stay, as this is an incredibly rare occurrence. We appreciate your understanding regarding your suit. I have no doubt our Associates were able to assist you in locating your trousers in time for your meeting. We’re glad to hear you enjoyed Café Rito, and hope we have the opportunity to welcome you back to The Westin St. Francis to merit your goodwill.
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slchottie wrote a review Jul 2021
Salt Lake City, Utah38 contributions57 helpful votes
Hotel's Favorite
gorgeous rooms as expected with westin. customer service was fantastic (even as we get back to traveling after the pandemic). westin st francis is walking distance (or a short uber ride) from everywhere you want to visit in san francisco. our new fav hotel in san francisco.
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Date of stay: July 2021Trip type: Traveled
6 Helpful votes
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Response from Elaine Clancy, Marketing at The Westin St. Francis San Francisco on Union Square
Responded Aug 6, 2021
we are happy to hear you had an amazing stay, enjoyed our great location and had excellent service! We look forward to seeing you again in the future!
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united9999 wrote a review May 19
Coventry, United Kingdom119 contributions74 helpful votes
We loved this hotel, a massive old fashioned building with modern rooms. The location is perfect for Union square and fisherman’s wharf is only a 30 min walk away. Positives - Location Lobby smells fresh Elevator’s are fast High ceilings Room had plenty of space Friendly staff Negatives - Our room was next to elevator and was quite noisy Overall rating 9.2
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Date of stay: May 2022Trip type: Traveled
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davnjef wrote a review May 18
New Jersey4 contributions1 helpful vote
A once-majestic and historic landmark now reduced to a mediocre travel experience. Beautiful lobby now given over to an airport kiosk style display of pre-packaged food with airport kiosk prices. Room in tower was dated and plain, but clean. Services were sporadic, e.g. used room service trays left in hallway for over a day.
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Date of stay: April 2022
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Daniel B wrote a review May 17
1 contribution
I wanted to thank Luis very much for his professionalism, customer service, and kind heart! He also thanked my cousin and I for our service in the military and meant it. We truly appreciate him! Lastly, the hotel was very clean, fantastic gym, and location is perfect!
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Date of stay: May 2022Trip type: Traveled
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mauijim96761 wrote a review May 14
Lahaina, Hawaii22 contributions37 helpful votes
The Westin St. Francis is always my go to hotel when visiting San Francisco. The service and amenities are always on par. The location in Union Square at the Cable Car stop is unbeatable. The view of the city from my room on the 20th floor was simply amazing. Can't wait to come back to San Francisco again for another stay at the Westin St. Francis.
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Date of stay: May 2022Trip type: Traveled
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Darren C wrote a review May 2
1 contribution
The hotel was very nice. I had a huge room with a great view of the city. Staff were also generally very helpful and prompt in responding to requests for assistance. The only negative experience I had related to checking in. I had a prepaid 5-night stay for a business trip and booked through TripActions (along with numerous other colleagues). Our flight to SFO was delayed by 14 hours, and I arrived the day after my initially stipulated check-in date. Upon my arrival and attempted check-in, I received a rather condescending lecture from a portly, tall-ish caucasian gentleman with a goatee who seemed to take great pleasure in insisting he couldn't check me in as I had arrived a day late and didn't call ahead to inform them. He refused to escalate the matter and suggested I call TripActions myself to get them to "re-send" the booking - as if that would help matters. He didn't provide any substantive assistance and appeared to blame me for: (a) booking through TripActions rather than directly with the hotel, and (b) not calling in ahead of time. I found another counter and spoke to a more helpful staff member who managed to check me in without too much further fuss. She adopted a much more respectful tone as well. It is possible the first gentleman needs additional training. Why was he unable to assist, while his colleague was able to apply minor additional effort to get me checked in? I saw him working the "Bonvoy Elite" counter, which I found strange given his seeming unwillingness and inability to provide helpful service. Perhaps he didn't believe I was a Bonvoy member who deserved higher service standards? Oddly enough, my (non-Asian) colleagues on the same delayed flight (who also booked through TripActions) did not face any issues during check-in. They received no lectures or spiel on calling ahead (which they too did not do). They queued up much later than I did and got their rooms a good 20 minutes before me. I don't believe race had any role to play in this incident, but I can see how such an inference could be easily drawn.
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Date of stay: May 2022
Location
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Sleep Quality
Trip type: Traveled
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Sherri J wrote a review Apr 2022
Sarasota, Florida3 contributions
This hotel was the highlight of my trip to San Francisco. I love historic grand hotels, and this hotel definitely checked that box. My party of three adults stayed in the Parkview Suite, which was perfect for us, as my parents stayed in the master bedroom, while I had the Murphy bed and my own bathroom. Also, the level of service reminded me of the hospitality usually received on a nice cruise ship. Everybody we encountered was exceedingly friendly and helpful. The front desk clerk was very helpful, as was the bellman who chatted with us for quite a while and offered many recommendations. Our housekeeper was truly outstanding and made every effort to make us feel welcome and comfortable. The gentleman who gave us the tasting at the Chateau Montelena tasting room was fantastic, and the service in the Oak Room, Cafe Rito and breakfast room service was also very good. Simply put, the service was exceptional in all respects.
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Date of stay: April 2022
Rooms
Cleanliness
Service
Room Tip: The Parkview Suite is perfect for 3 adults, as everyone has a bed and there are 2 bathrooms.
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Laura wrote a review Apr 2022
Oklahoma City, Oklahoma1 contribution
Lovely hotel, stayed five nights in the new tower. Gorgeous old lobby that opens out right onto Union Square. Wonderful to see the city bustling with activity again! Yes there are a few people sleeping in the park but at no time did we feel unsafe. There are people who keep the park very tidy and a few officers patrolling the general area. Definitely avoid Market & 7th a mile or so away.
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Date of stay: April 2022Trip type: Traveled
Room Tip: Parking in pricey and cars aren’t necessary with great public transportation
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James Scott wrote a review Apr 2022
Binghamton, New York515 contributions118 helpful votes
We’ve stayed here several times when traveling through San Francisco on an early morning flight out. It’s what you would expect from a Westin property with all the extra amenities you’d need from an “airport hotel”. One side of the hotel has a beautiful view of the airport next door & the skyline of San Francisco in the distance.
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Date of stay: April 2022Trip type: Traveled
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PRICE RANGE
$240 - $407 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
the westin st. francis hotel san francisco, westin st francis, westin san francisco, westin hotel san francisco, san francisco westin
LOCATION
United StatesCaliforniaSan FranciscoDowntown San Francisco / Downtown / Theater District / Union Square
NUMBER OF ROOMS
1195
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Frequently Asked Questions about The Westin St. Francis San Francisco on Union Square
Which popular attractions are close to The Westin St. Francis San Francisco on Union Square?
Nearby attractions include The Escape Game San Francisco (0.3 miles), Marrakech Magic Theater (0.2 miles), and San Francisco Urban Adventures (0.3 miles).
What are some of the property amenities at The Westin St. Francis San Francisco on Union Square?
Some of the more popular amenities offered include an on-site restaurant, a lounge, and a fitness center.
Which room amenities are available at The Westin St. Francis San Francisco on Union Square?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at The Westin St. Francis San Francisco on Union Square?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at The Westin St. Francis San Francisco on Union Square?
Yes, paid public parking on-site is available to guests.
What are some restaurants close to The Westin St. Francis San Francisco on Union Square?
Conveniently located restaurants include Lapisara Eatery, Fino Bar & Ristorante, and Tacorea.
Are there opportunities to exercise at The Westin St. Francis San Francisco on Union Square?
Yes, guests have access to a fitness center during their stay.
Is The Westin St. Francis San Francisco on Union Square located near the city center?
Yes, it is 0.7 miles away from the center of San Francisco.
Are any cleaning services offered at The Westin St. Francis San Francisco on Union Square?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at The Westin St. Francis San Francisco on Union Square?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does The Westin St. Francis San Francisco on Union Square offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.