Sure, it's been around since the turn of the century, so it's dripping with charm. But unfortunately, the rooms are not soundproofed, the safe did not work, the WiFi was the worst I have experienced at a hotel in many years, nobody answered the phone when I called the front desk, and although not necessarily the hotel's fault, I gave them a suit to press for an important meeting and got it back without the trousers, which was the cause of considerable stress. I would definitely recommend visiting the hotel for a photo opp, and the to-go breakfast bar served a decent latte and croissant, but there is no way in good faith that I could recommend staying here.
gorgeous rooms as expected with westin. customer service was fantastic (even as we get back to traveling after the pandemic). westin st francis is walking distance (or a short uber ride) from everywhere you want to visit in san francisco. our new fav hotel in san francisco.
We loved this hotel, a massive old fashioned building with modern rooms. The location is perfect for Union square and fisherman’s wharf is only a 30 min walk away. Positives - Location Lobby smells fresh Elevator’s are fast High ceilings Room had plenty of space Friendly staff Negatives - Our room was next to elevator and was quite noisy Overall rating 9.2
A once-majestic and historic landmark now reduced to a mediocre travel experience. Beautiful lobby now given over to an airport kiosk style display of pre-packaged food with airport kiosk prices. Room in tower was dated and plain, but clean. Services were sporadic, e.g. used room service trays left in hallway for over a day.
I wanted to thank Luis very much for his professionalism, customer service, and kind heart! He also thanked my cousin and I for our service in the military and meant it. We truly appreciate him! Lastly, the hotel was very clean, fantastic gym, and location is perfect!
The Westin St. Francis is always my go to hotel when visiting San Francisco. The service and amenities are always on par. The location in Union Square at the Cable Car stop is unbeatable. The view of the city from my room on the 20th floor was simply amazing. Can't wait to come back to San Francisco again for another stay at the Westin St. Francis.
The hotel was very nice. I had a huge room with a great view of the city. Staff were also generally very helpful and prompt in responding to requests for assistance. The only negative experience I had related to checking in. I had a prepaid 5-night stay for a business trip and booked through TripActions (along with numerous other colleagues). Our flight to SFO was delayed by 14 hours, and I arrived the day after my initially stipulated check-in date. Upon my arrival and attempted check-in, I received a rather condescending lecture from a portly, tall-ish caucasian gentleman with a goatee who seemed to take great pleasure in insisting he couldn't check me in as I had arrived a day late and didn't call ahead to inform them. He refused to escalate the matter and suggested I call TripActions myself to get them to "re-send" the booking - as if that would help matters. He didn't provide any substantive assistance and appeared to blame me for: (a) booking through TripActions rather than directly with the hotel, and (b) not calling in ahead of time. I found another counter and spoke to a more helpful staff member who managed to check me in without too much further fuss. She adopted a much more respectful tone as well. It is possible the first gentleman needs additional training. Why was he unable to assist, while his colleague was able to apply minor additional effort to get me checked in? I saw him working the "Bonvoy Elite" counter, which I found strange given his seeming unwillingness and inability to provide helpful service. Perhaps he didn't believe I was a Bonvoy member who deserved higher service standards? Oddly enough, my (non-Asian) colleagues on the same delayed flight (who also booked through TripActions) did not face any issues during check-in. They received no lectures or spiel on calling ahead (which they too did not do). They queued up much later than I did and got their rooms a good 20 minutes before me. I don't believe race had any role to play in this incident, but I can see how such an inference could be easily drawn.…
This hotel was the highlight of my trip to San Francisco. I love historic grand hotels, and this hotel definitely checked that box. My party of three adults stayed in the Parkview Suite, which was perfect for us, as my parents stayed in the master bedroom, while I had the Murphy bed and my own bathroom. Also, the level of service reminded me of the hospitality usually received on a nice cruise ship. Everybody we encountered was exceedingly friendly and helpful. The front desk clerk was very helpful, as was the bellman who chatted with us for quite a while and offered many recommendations. Our housekeeper was truly outstanding and made every effort to make us feel welcome and comfortable. The gentleman who gave us the tasting at the Chateau Montelena tasting room was fantastic, and the service in the Oak Room, Cafe Rito and breakfast room service was also very good. Simply put, the service was exceptional in all respects.…
Lovely hotel, stayed five nights in the new tower. Gorgeous old lobby that opens out right onto Union Square. Wonderful to see the city bustling with activity again! Yes there are a few people sleeping in the park but at no time did we feel unsafe. There are people who keep the park very tidy and a few officers patrolling the general area. Definitely avoid Market & 7th a mile or so away.
We’ve stayed here several times when traveling through San Francisco on an early morning flight out. It’s what you would expect from a Westin property with all the extra amenities you’d need from an “airport hotel”. One side of the hotel has a beautiful view of the airport next door & the skyline of San Francisco in the distance.