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The Westin St. Francis San Francisco on Union Square

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335 Powell Street Union Square, San Francisco, CA 94102-1804
COVID-19 update: See the added health and safety measures this property is taking.Read more
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Traveler (647)
Room & Suite (356)
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Travel safe during COVID-19
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What you can expect during your stay
  • Hand sanitizer available to guests & staff
  • Regularly sanitized high-traffic areas
Updated 11/03/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from The Westin St. Francis San Francisco on Union Square
Updated 11/03/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#92 of 248 hotels in San Francisco
Location
Cleanliness
Service
Value
Travelers' Choice
GreenLeaders Bronze level
Timeless yet modern, The Westin St. Francis San Francisco on Union Square has been offering guests a warm welcome and an enriching, restorative stay since opening on March 21, 1904. With its turn-of-the-20th-century European style, our hotel in downtown San Francisco, CA, blends the elegance of oak-paneled restaurants and the stately grandeur of the lobby with a $45 million reinvention of the Landmark Building guest rooms, ushering in a new chapter for this storied destination. At this standout among San Francisco hotels on Union Square, you can host events in venues and ballrooms where the finest big bands once played. Recharge in elegant rooms, many featuring chandeliers and marble bathrooms, with modern touches like Heavenly® Beds and Enseo Smart TV systems. As the only hotel on Union Square, SF, it is close to the Financial District and Moscone Convention Center, and with cable cars just outside our front doors, we are at the intersection of the glorious past and vibrant present of this incredible city.
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Property amenities
Electric vehicle charging station
Wifi
Fitness Center with Gym / Workout Room
Bar / lounge
Babysitting
Airport transportation
Business Center with Internet Access
Conference facilities
Paid public parking on-site
Parking
Paid wifi
Restaurant
Breakfast available
Breakfast buffet
Car hire
Banquet room
Meeting rooms
Baggage storage
Concierge
Currency exchange
Non-smoking hotel
Doorperson
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Ironing service
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Room features
Bathrobes
Air conditioning
Desk
Interconnected rooms available
Safe
Coffee / tea maker
Cable / satellite TV
Bath / shower
Telephone
Iron
Laptop safe
Private bathrooms
Wake-up service / alarm clock
Refrigerator
Flatscreen TV
On-demand movies
Radio
Complimentary toiletries
Hair dryer
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Room types
City view
Landmark view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
City View
Historic Hotel
Languages Spoken
English
Hotel links
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Location

Full view
100Great for walkers
Grade: 100 out of 100
392Restaurantswithin 0.3 miles
149Attractionswithin 0.3 miles
835Reviews25Q+A100Room tips
Traveler rating
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  • 63
  • 92
Time of year
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Popular mentions
Stephen M wrote a review Jul 23
Santa Rosa, California17 contributions31 helpful votes
I’m staying at the hotel right now, being charged 330 per night for the room having decided to treat myself to a nice room in the city as a way to relax after a medical procedure today. Check in took approx 25 minutes as there were only 2 staff checking a line of guests in. That was after using the online checkin that was pointless as, upon completing that, i got an email telling me to go to the front desk upon arrival. I called at approx 9pm tonight asking for an extra blanket. It eventually arrived at almost 1130, after multiple follow up calls. I don’t even know why the rooms don’t have proper blankets now the first place given the hotel is very cold. 70 dollars per night for parking is beyond absurd. No bars or restaurants are open nor is there any water in the rooms - in order to get water, one has to rejoin the checkin line. There is a cafe that is open until 10 selling little else but pasta and a pathetic selection of snacks at absurd prices. To charge 4 and 5 star prices while providing zero service is nothing short of a rip off.
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Date of stay: July 2021Trip type: Traveled as a couple
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Vanessa L wrote a review Jul 23
19 contributions15 helpful votes
We are staying at the Westin San francis, and i regret we choose it. I use to be here 8 years ago and it was great. Now Has no services at all. The rooms are dirty, the cleaning lady of the room only consists in Make the beds and change the towels. There is not even a store where to buy a soda in the hotel. The only restaurant food its terrible. They charge like a four star hotel but hardly have the services of a 2 stars hotel. I don’t recomend it and will never stay here again.
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Date of stay: July 2021Trip type: Traveled with family
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Kerry Q wrote a review Jul 23
1 contribution
Had a great time here. We stayed in the original hotel and the new tower and both were very clean. We were also able to get maid service at a later time in day. The staff were extremely nice and accommodating! Elaine was especially helpful :)
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Date of stay: July 2021
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anonj wrote a review Jul 20
USA431 contributions213 helpful votes
Pros: Excellent check in and bellman service. Loved our "landmark" room location on the 10th floor with tall juliet balcony and windows that opened wide, however, balcony not accessible to stand on- it's elevated, windows don't open wide enough and it's too narrow to stand on. Noise from Union Square was OK on the 10th floor but we always bring a white noise machine on trips. Taxis were conveniently almost always waiting outside the Union Square side of the hotel. Union Square looked clean and nice- fewer homeless than in the past. Cafe Rito inside the hotel doesn't open until 7a so we walked to Starbucks one block away for early coffee but having the cafe is a big advantage- the cheese and fruit plate and some other offerings in the cold case looked appealing. Renovation and decor is very attractive. Lobby area is attractive. Elevators and hallways are very nice. Cons: Bellman told us 3X to be sure to ask for more towels- at first I wondered if we were going to have to ask for room cleaning but maids did come in daily. However, no additional towels were left. Another day they ran out of washcloths. Extra waters were left one day as requested but on another day the maids informed us that they were out of water but then a few mins later showed up at our room with small Delta logo water bottles. On check out, we noticed pilot crews taking vans to SFO. My impression is that the maids are well intentioned but there's a cultural and language barrier. An extra comforter that was brought to the room looked pure white and unstained but smelled awful and we had to request a replacement. There were a few sticky spots on the room's carpet which were unpleasant to experience in bare feet. Overall, a good experience and we're likely to return as we visit SF frequently. Happy with the location, service and experience in general. Prefer this location to Financial District. Late at night they block off the Union Square entrance but there were employees always stationed just inside entrances- felt safe and secure.
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Date of stay: July 2021
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slchottie wrote a review Jul 14
Salt Lake City, Utah33 contributions50 helpful votes
gorgeous rooms as expected with westin. customer service was fantastic (even as we get back to traveling after the pandemic). westin st francis is walking distance (or a short uber ride) from everywhere you want to visit in san francisco. our new fav hotel in san francisco.
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Date of stay: July 2021Trip type: Traveled with family
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PRICE RANGE
$177 - $521 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
the westin st. francis hotel san francisco, westin st francis, westin san francisco, westin hotel san francisco, san francisco westin
LOCATION
United StatesCaliforniaSan FranciscoDowntown San Francisco / Downtown / Theater District / Union Square
NUMBER OF ROOMS
1195
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Frequently Asked Questions about The Westin St. Francis San Francisco on Union Square
Which popular attractions are close to The Westin St. Francis San Francisco on Union Square?
Nearby attractions include The Escape Game San Francisco (0.3 miles), San Francisco Urban Adventures (0.3 miles), and Marrakech Magic Theater (0.2 miles).
What are some of the property amenities at The Westin St. Francis San Francisco on Union Square?
Some of the more popular amenities offered include an on-site restaurant, a lounge, and a fitness center.
Which room amenities are available at The Westin St. Francis San Francisco on Union Square?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at The Westin St. Francis San Francisco on Union Square?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at The Westin St. Francis San Francisco on Union Square?
Yes, paid public parking on-site is available to guests.
What are some restaurants close to The Westin St. Francis San Francisco on Union Square?
Conveniently located restaurants include Tacorea, Lapisara Eatery, and Taylor Street Coffee Shop.
Are there opportunities to exercise at The Westin St. Francis San Francisco on Union Square?
Yes, guests have access to a fitness center during their stay.
Does The Westin St. Francis San Francisco on Union Square have an airport shuttle?
Yes, The Westin St. Francis San Francisco on Union Square offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Is The Westin St. Francis San Francisco on Union Square located near the city center?
Yes, it is 0.7 miles away from the center of San Francisco.
Are any cleaning services offered at The Westin St. Francis San Francisco on Union Square?
Yes, dry cleaning and laundry service are offered to guests.
Does The Westin St. Francis San Francisco on Union Square offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.