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600 Stockton Street at California Street, San Francisco, CA 94108
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Room & Suite (480)
Dining (151)
What is Travelers’ Choice?
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What you can expect during your stay
- Hand sanitizer available to guests & staff
- Regularly sanitized high-traffic areas
Updated 05/13/22 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from The Ritz-Carlton, San Francisco
Updated 05/13/22 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
About
#28 of 251 in San Francisco
Location
4.7
Cleanliness
4.8
Service
4.6
Value
4.2
Travelers' Choice
GreenLeaders Bronze level
The Ritz-Carlton, San Francisco captures the timeless elegance of the Bay Area’s most iconic city. Our San Francisco, CA hotel is situated atop Nob Hill in a landmark building. This urban oasis provides resort-like amenities to retreat to after exploring the city.
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Property amenities
Valet parking
Wifi
Fitness Center with Gym / Workout Room
Bar / lounge
Babysitting
Pets Allowed ( Dog / Pet Friendly )
Airport transportation
Business Center with Internet Access
Paid private parking on-site
Paid wifi
Fitness / spa locker rooms
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Complimentary Instant Coffee
Wine / champagne
Car hire
Taxi service
Conference facilities
Banquet room
Meeting rooms
Photo copier / fax In business center
24-hour security
Baggage storage
Concierge
Executive lounge access
Gift shop
Newspaper
Non-smoking hotel
Outdoor furniture
Sun loungers / beach chairs
Sun terrace
Butler service
Doorperson
24-hour front desk
Shoeshine
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Room features
Bathrobes
Air conditioning
Additional bathroom
Housekeeping
Room service
Minibar
Cable / satellite TV
Bath / shower
Safe
Seating area
Sofa
VIP room facilities
Bottled water
Iron
Laptop safe
Tile / marble floor
Wake-up service / alarm clock
Refrigerator
Electric kettle
Flatscreen TV
Radio
Complimentary toiletries
Hair dryer
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Room types
City view
Landmark view
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Luxury
Quiet
Languages Spoken
Japanese
Location
Full view
100Great for walkers
Grade: 100 out of 100
347Restaurantswithin 0.3 miles
173Attractionswithin 0.3 miles
Contact
600 Stockton Street at California Street, San Francisco, CA 94108
Getting there
Montgomery StMuni8 min
Montgomery StBART8 min
Rental CarsSee rental cars from $37/day
1714Reviews42Q+A100Room tips
Reviews
Traveler rating
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Most Recent
This was our first visit to San Francisco and we wanted to stay in a quality hotel that we could come back to after sightseeing. The hotel was in an excellent safe area with great transport links which we made full use of with a multi day ticket as we were there for 7 nights. We decided to have a club room and were not disappointed with excellent food and drink offerings throughout the day which meant we could pop in for some lunch before going back out again. The beverages available were high quality and always being topped up. The best bit though was the staff in the club lounge, we could not have been looked after better and we loved chatting with them about what we were doing but also about their lives. On the last night they packed a bag of goodies for our drive to some of the national parks and that was such a generous gesture. Highly recommend.…
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Date of stay: May 2022Trip type: Traveled
Helpful
Good hotel in a central location of SF. I found the room to be very clean and tidy and the beds were very comfortable. Bathrooms were of a reasonable standard but not 5 star. Everyone was helpful and friendly and I’d recommend the hotel for a short stay
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Date of stay: November 2021Trip type: Traveled
Room Tip: I asked for a quiet room and I had this looking internally into a courtyard
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+1
We loved our stay at the Ritz SF. Beautiful and grand. Our suite was gorgeous. Roomy and beautifully appointed. Jordan at reception is very friendly and helpful and Elsa in the restaurant is awesome. The food is very tasty and of high quality. We shall return. We are titanium with bonvoy and were treated very well. Great location near Union Square and right by Chinatown.
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Date of stay: May 2022Trip type: Traveled
Helpful
We stayed at this property previously and chose it again for a short two night visit to San Francisco. We booked Club but we’re told upon arrival that we could not be accommodated on the Club Floor. I found this very frustrating and challenged the front desk for options. None were provided that met our needs (without a significant cost increase) and so we begrudgingly accepted a $50 food credit. A nice gesture but ultimately not what I was looking for when the room cost $1000/night. The room had a typical Ritz Carlton layout and amenities - nothing overly special. The windows opened in our room and we could hear the trolleys - which the kids enjoyed. As others mentioned, there were no chocolates or any attribute that made us feel special. We typically book with Ritz and I have never had a circumstance where a welcome gift (fruit, hand written note, etc) was not provided. In addition, there was no attempt to provide an experience for our children. Based on our two stays here, I would classify this as a very unfriendly/cold property that is targeted at business professionals and not families. One positive element was the club personnel. They were all very engaging and we enjoyed talking with them. A great team with good customer focus. Overall a decent hotel but there other options in the city that can provide a superior customer experience at this price point.…
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Date of stay: April 2022Trip type: Traveled
Room Tip: Try the gym. Good equipment
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Response from Manager The Ritz-Carlton , Other at The Ritz-Carlton, San Francisco
Responded Apr 7, 2022
Dear Guest, Thank you for being our guest at The Ritz-Carlton, San Francisco and for taking the time to provide us your valuable feedback. Although we were pleased to learn that you were satisfied with the personalized service our Club Concierge had provided, we were disappointed to learn that we did not meet your expectations in a few areas. We have shared your comments with our team as we continue to improve upon our guest experience. While our Club Level is located on floors 7, 8, and 9, we apologize we were unable to place you on the same floor as our Club Lounge but were happy to provide you a credit as a resolution. We thank you again for being our guest. When your travels take you back to San Francisco, we hope to welcome you back for a more pleasant stay. Warm regards, The Ladies and Gentlemen of The Ritz-Carlton, San Francisco
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Honestly the hotel didn't live up to the namesake. We were so excited to stay here and believe it was overpriced for the quality of the place. Was more like a four star hotel. Basic decor and rooms, nothing decorative or luxurious about the hotel. Breakfast food was overpriced for the quality. Waited an hour for breakfast on the first morning but waiter handled it well and kept us informed about about the delay and offered us free pastries.Customer service was the only good thing about the place, pleasant staff. Rooms didn't even offer a chocolate on the pillow or turndown service. Very basic rooms with stains on the tiles. Definitely stayed in better quality hotels on my travels.
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Date of stay: March 2022Trip type: Traveled
Helpful
Response from Jason Ellis, Guest Services / Front Office at The Ritz-Carlton, San Francisco
Responded Apr 2, 2022
Dear Guest, Thank you for taking the time to let us know about your experience while staying with us. I regret to hear about your disappointment with our décor, Food and Beverage services and Turn down. Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with the leadership team of the relevant departments to ensure the necessary steps are taken to make changes where we can. However, I would like to speak with you further to discuss how we may regain your confidence in us. I can be reached at 415-296-7465 Ext 1407 and will be here today until 6pm pacific time, alternatively you can provide me with the best phone number and time to reach you. I hope to speak with you soon. Warm regards, The Ladies and Gentlemen of The Ritz-Carlton, San Francisco
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We'll keep it incredibly short. Everybody from check-in, over lounge staff, to housekeeping, valet and doorman have been trained to absolute perfection. They make you feel at home, and make sure that all your needs are catered for. Not only did the front-desk staff upgrade us to a club lounge room (which was greatly appreciated), but the conierge (Kelly) managed to get us tickets to Alcatraz on short notice. Highlights: — Club Lounge had delicious vegan/vegetarian options — Kelly the concierge had good connections, scoring last-minute tickets — Staff was incredibly appreciative of tips we left (so nice!) — Front-desk staff was beyond helpful and friendly — Valet offered water on departure. Nice gesture! I cannot stretch this enough: If you stay in San Francisco, stay here. We will be back for sure!…
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Date of stay: March 2022
Rooms
Location
Service
Room Tip: Get the club lounge if you can afford it, it was 100% worth it.
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Helpful
Beautiful and well-maintained property with exceptional staff. Incredible service. We were given a room in which the windows did not open due to the sound proofing. The bellman called down to the front desk and got a different room for us. He reloaded our luggage on his cart and showed us to our new room. Then he went down to the front desk and brought up the new keys.
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Date of stay: March 2022
Cleanliness
Service
Sleep Quality
Room Tip: Room 759 has views of Foot Tower.
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My family and I stayed at the Ritz Carlton in San Francisco from 3/5/22 (Saturday) to 3/11/22 (Friday) in room 641 which has two queen beds. We have stayed at Ritz's competitors and were tempted to try this property after reading glowing reviews online. It was a mistake. First, the positives: fantastic location and beautifully decorated rooms not to mention the great facade. While the age of the building (dating to 1909) might be appealing to some, it has a serious problem: poor sound insulation. It looks like the Ritz decided to skimp on soundproofing the windows and floors. To provide a description of the hotel layout, floors 1-4 are for the spa, meeting rooms, and lobby; 5-7 are regular rooms; 8-9 are Club level. Club level rooms include food and beverage and are priced to match. The first two nights (Saturday and Sunday) were great. On Monday morning from about 7-8 AM we heard loud noises while getting ready for the day. Agatha, the front desk manager investigated and thought it might be from the rooms across ours - business meetings were being held and she opined it might be furniture being moved. Unprompted, she sent a fruit bowl as a goodwill gesture - very nice touch. Tuesday morning I was woken up at 5:30AM by loud walking noises from the room above - it didn't stop for at least 45 minutes. I complained to the front desk manager Jason who offered a $200 credit with profuse apologies. He offered to move us to the 7th floor. At 8AM I returned to speak with his boss Agatha (from the day prior) who mentioned there was no assurance the 7th floor would be quieter. Turns out, the windows on floors 7-9 are thinner. So while there may be lesser noise from the floor above, the street noises would be greater - I decided it wasn't worth the gamble. She mentioned the $200 discount Jason offered was higher than the $100 they usually provide. Agatha said the guests in the floor above were scheduled to checkout on Wednesday and the situation might improve. I inquired if we could be moved to the top floor (9th floor club level) but was rebuffed because of the freely available food. I mentioned that I only need a quiet room without the food privileges but she couldn't offer that - apparently we couldn't be monitored once at the club level. The best she could provide were earplugs and that's what my family ended up wearing for the remaining three nights. (When new guests presumably moved in on Wednesday, sure enough the noise from the footsteps was back at night and early morning. Clearly it wasn't the guests; rather the Ritz needs thicker carpets installed) For $500/night, I believe the minimum expectation from a hotel would be a quiet room. Before you fall for the exterior beauty and the brand name, remember the Ritz has not adequately insulated the rooms. In all it was a very disappointing experience. I'm sure Agatha and Jason feel they made efforts to accommodate me. I don't understand why the hotel can't be better insulated since it is right in the middle of the city where noises are inevitable. For a premium hotel, shouldn't all rooms offer peace and quiet? Or is that an unreasonable expectation?…
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Date of stay: March 2022
Rooms
Service
Sleep Quality
Room Tip: Don't know if there is one - be prepared for noise either from other guests or from traffic
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Helpful
Response from Manager The Ritz-Carlton , Other at The Ritz-Carlton, San Francisco
Responded Mar 14, 2022
Dear MuthuMadras, Thank you for being our guest and for taking the time to provide us your feedback. While we were pleased to learn that you enjoyed our location and beautifully decorated rooms, we were very disappointed to learn of the noise disruptions you had experienced. Our goal is to provide our guests an exceptional stay and we are sorry that we did not meet your expectations. We were happy to provide you credit as a resolution and have shared your valuable comments with our team. If your travels take you back to San Francisco in the future, we hope to welcome you back for a more pleasant stay. Warm regards, The Ladies and Gentlemen of The Ritz-Carlton, San Francisco
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Newlywed honeymoon We arrived to the Ritz-Carlton San Francisco hotel on Thursday night and was greeted by Navas who walked us in to the front desk and introduced us to Jordan the front desk agent. Jordan paid attention to detail as we were checking in with a “we got married on Twosday 2.22.22” shirt and immediately congratulated us even before he checked our reservation! Jordan proceeded to check us in and made sure to give us recommendations of what do to while in San Francisco. When we arrived to the room we had some lovely amenities waiting for us in the room! It was a wonderful was to end our first night. The second day we had breakfast at Parallel 37 and Sui the host was really nice and welcomed as she walked us to our table where we met Reí our server. Reí congratulated us and was a pleasure to talk to while we had breakfast! I’m still dreaming about The egg Benedict breakfast! On our way back to our room we stopped by concierge and spoke to Landon Patrick who showed us the map on how to walk through Chinatown to get to Fisherman’s Wharf and explained to us how to cart train works! He was extremely helpful to us tourists! When we got back to the hotel from a long day of touristing, we decided to stop by the front desk and catch up with Jordan as he was asking how our day was, he took the initiative to send us an email with a “date night” completely planned out for us to do the next day! Which was great and helped us not be stressed about planning our next move. We decided to stay in for dinner and order room service from in-room dining. Yohanis delivered our food in a timely manner and went above and beyond for our requests to be met! He even came back to deliver a surprise gift to enjoy for our honeymoon celebration! It’s the little things that make a stay enjoyable Yohanis and Jordan nailed it! We called down to Guest services and Lilian helped us get cortisone as one of us had a small cut from the wedding, she was great as they had ran out of ointment but she managed to get some from safety & security. Very sadly we checked out the next day and Rita Rosa invited us back for future visit, thanked us for our stay and congratulated. We loved and enjoyed our stay so much that even after we checked out we came back for drinks and lunch at the lobby bar & Restaurant. We immediately got greeted by Tommy the bar tender who sat us down and told us our server would be with us momentarily. Neziel then greeted us and took our order for food and drinks. We ordered the charcuterie board, and Old Fashion and a specialty drink. The manager Daniel Delgado brought our food and Neziel followed with our drinks. As we enjoyed the variety of cheeses and meats, we found ourselves ordering a second round of drink that were deliver by Tommy who was intrigued in the specialty drink. We had a lovely conversation with Daniel as well about the drinks and how he likes to incorporate specialty drinks into his menu. To finish a wonderful meal, Neziel surprised us with an order of macaroons and they were to D I E FOR!!! The Ritz-Carlton staff has made such a memorable experience that we regretted checking into another hotel and not staying at the RC for the entire trip. Thank you to: Navad, Jordan, Sui, Reí, Landon P, Lilian, Yohanis, Rita R, Daniel D, Tommy, and Neziel for the amazing service you all provided to us! ❤️❤️…
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Date of stay: February 2022Trip type: Traveled
Helpful
Very well taken care of everywhere in the hotel except check in. Not the most pleasant person checked us in but other than her the entire staff went above and beyond! Club lounge was great and the hosts were the best!
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Date of stay: December 2021
Rooms
Location
Service
Room Tip: Club lounge was worth it
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Helpful
PRICE RANGE
$503 - $712 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
the ritz-carlton hotel san francisco, san francisco ritz carlton, ritz san francisco, ritz-carlton san francisco
LOCATION
United StatesCaliforniaSan FranciscoDowntown San Francisco / Chinatown
NUMBER OF ROOMS
155
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Claim Your Listing Frequently Asked Questions about The Ritz-Carlton, San Francisco
Which popular attractions are close to The Ritz-Carlton, San Francisco?
Nearby attractions include The Escape Game San Francisco (0.2 miles), San Francisco Playhouse (0.3 miles), and EscapeSF (0.2 miles).
What are some of the property amenities at The Ritz-Carlton, San Francisco?
Some of the more popular amenities offered include an on-site restaurant, a lounge, and a fitness center.
Which room amenities are available at The Ritz-Carlton, San Francisco?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at The Ritz-Carlton, San Francisco?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at The Ritz-Carlton, San Francisco?
Yes, paid private parking on-site, paid public parking nearby, and valet parking are available to guests.
What are some restaurants close to The Ritz-Carlton, San Francisco?
Conveniently located restaurants include Tacorea, Akiko's Sushi Bar and Restaurant, and Taj Campton Place.
Are there opportunities to exercise at The Ritz-Carlton, San Francisco?
Yes, guests have access to a fitness center, a sauna, and locker rooms available in the fitness center during their stay.
Does The Ritz-Carlton, San Francisco have airport transportation?
Yes, The Ritz-Carlton, San Francisco offers airport transportation for guests. We recommend calling ahead to confirm details.
Are pets allowed at The Ritz-Carlton, San Francisco?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does The Ritz-Carlton, San Francisco offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Are there any historical sites close to The Ritz-Carlton, San Francisco?
Many travelers enjoy visiting Alcatraz Island (2.6 miles), Golden Gate Bridge (4.4 miles), and City Lights Booksellers (0.4 miles).