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JW Marriott San Francisco Union Square

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515 Mason Street, San Francisco, CA 94102
COVID-19 update: See the added health and safety measures this property is taking.Read more
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Traveler (925)
Room & Suite (471)
Dining (76)
What is Travelers’ Choice?
Tripadvisor gives a Travelers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travelers and are ranked within the top 10% of properties on Tripadvisor.
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What you can expect during your stay
  • Hand sanitizer available to guests & staff
  • Regularly sanitized high-traffic areas
Updated 03/12/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from JW Marriott San Francisco Union Square
Updated 03/12/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#70 of 250 hotels in San Francisco
Location
Cleanliness
Service
Value
Travelers' Choice
GreenLeaders Silver level
When you need a break from San Francisco's vibrant downtown, retreat to JW Marriott San Francisco Union Square, our reimagined luxury hotel. This 4-star property is an ideal choice for a vacation in the heart of Union Square, near notable San Francisco attractions like Chinatown, Fisherman's Wharf, Ghirardelli Square and the Financial District. Give your energy a boost with an invigorating workout in our hotel's modern fitness center or enjoy fine dining in our delicious restaurant, Level III, featuring locally sourced San Francisco cuisine and artisanal cocktails.
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Property amenities
Electric vehicle charging station
Wifi
Fitness Center with Gym / Workout Room
Bar / lounge
Pets Allowed ( Dog / Pet Friendly )
Taxi service
Conference facilities
Banquet room
Valet parking
Paid wifi
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Meeting rooms
Baggage storage
Concierge
Convenience store
Executive lounge access
Non-smoking hotel
ATM on site
Doorperson
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Ironing service
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Room features
Allergy-free room
Bathrobes
Air conditioning
Desk
Housekeeping
Coffee / tea maker
Cable / satellite TV
Hair dryer
Room service
Safe
Iron
Wake-up service / alarm clock
Flatscreen TV
On-demand movies
Radio
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Room types
City view
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
City View
Green
Languages Spoken
English
Hotel links
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Location

Full view
100Great for walkers
Grade: 100 out of 100
309Restaurantswithin 0.3 miles
128Attractionswithin 0.3 miles
2176Reviews29Q+A100Room tips
Traveler rating
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  • 275
  • 103
  • 61
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Popular mentions
stocway wrote a review Sep 18
Los Angeles, California82 contributions28 helpful votes
This location is a dump. I cannot believe they attach the JW brand to this hotel. They use “Covid protocols” as an excuse to provide less than mediocre service. I had to call the service line 3 times and let the phone ring and ring before anyone even answers. They offer check in through the app however never send you the app based key to your room so we had to physically check in at the front desk where they only had 1 employee to handle all check in and check outs. Be prepared to wait. Staff was not rude however not friendly either. Extremely disappointing stay. I will not be back.
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Date of stay: September 2021Trip type: Traveled on business
Room Tip: Pick a different hotel
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Response from Team Marriott, Guest Services / Front Office at JW Marriott San Francisco Union Square
Responded 2 days ago
Dear stocway, Thank you for choosing our hotel and for taking the time to provide your feedback. It is disappointing to learn of the issues you experienced during check-in. We are thankful for your feedback, and we will use it to improve our guest experience. We hope to have another chance to provide you with the enriching experience you deserve. Thank you for choosing us, and we wish you all the best with your travels. Best Regards, Anthony Le Front Office Manager
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eightblack wrote a review Sep 15
Denver, Colorado87 contributions36 helpful votes
I love JW Marriott - I still think their property in Hong Kong is one of my all time favorite hotels. I just felt that the SFO property is a bit tired - especially the lobby and ground entrance. It doesnt “feel” like a JW. The lobby is uninspiring and lacks any real atmosphere. It certainly is very clean and it was the first time traveling domestically that the bar staff asked to see my vaccination card. It was the same when I went out for dinner. No dramas. The rooms on the other hand are excellent - I like the completely separate walk in bathrooms, shower was large and had twin shower heads (good pressure) and rooms are spotless. Only downside is that there isnt really a comfortable chair to sit in and read - its more like a bar stool. I’d stay here again in a pinch. If you hold any sort of status with Bonvoy, dont expect too much - I asked for a late check out (eg 12pm) and there was a lot of tapping at the screen and a sort of “ok, shouldn’t be a problem”.
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Date of stay: September 2021
Rooms
Cleanliness
Service
Trip type: Traveled on business
Room Tip: I dont think it matters - all rooms are well fitted out and spotless
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Response from Team Marriott, Guest Services / Front Office at JW Marriott San Francisco Union Square
Responded 6 days ago
Dear eightblack, Thank you for sharing about your stay at JW Marriott San Francisco Union Square. We are sorry you were disappointed with some aspects of your stay. We strive to maintain the highest standards, not only in service, but also with regards to maintaining the overall look and feel of our hotel. We are pleased to let you know that improvements to various areas are scheduled on a rotating basis, and your feedback will be shared with the appropriate individuals as we plan for the future. We hope to see you again soon. Best Regards, Anthony Le Front Office Manager
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Valerie W wrote a review Sep 14
Atlanta, Georgia95 contributions74 helpful votes
I had a delightful stay at this hotel during a recent visit to San Francisco. The hotel is clean as a whistle. It's been a while since I've lodged at such a clean facility. The staff are the best especially Daryl and Anthony (front desk), Novine (bellman). I used the fitness center daily during my stay which was well equipped with state-of-the art equipment. The hotel offers free laundry services for workout clothes which was a FANTASTIC perk. The location is perfectly situated near highly rated restaurants, Starbucks, the cable car, trolly, high-end shopping. The hotel is only a few miles from the Fisherman's Wharf. I look forward to staying at this very beautiful and very well managed hotel in the near future.
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Date of stay: September 2021Trip type: Traveled with friends
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Response from Team Marriott, Guest Services / Front Office at JW Marriott San Francisco Union Square
Responded 6 days ago
Dear valeriew880, Thank you for sharing about your stay at JW Marriott San Francisco Union Square. We appreciate the flattering remarks and are glad you enjoyed your time with us. Situated in Union Square's thriving neighborhood, we offer our guests access to all the exciting attractions of San Francisco. We want our guests to leave well balanced and with replenished spirits, and we are pleased that our clean and comfortable rooms and well-equipped fitness center enhanced your visit. We hope to see you again soon. Best Regards, Anthony Le Front Office Manager
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Alan S wrote a review Sep 6
Santa Cruz, California121 contributions96 helpful votes
The location of the hotel is good if you want to be nearby the Union Square businesses and theater. Yes, the neighborhood is a little seedy, but that is what is to be expected if you know anything about SF neighborhoods. We called the morning of our arrival to ask if we might get an early check in and we were told that it was not likely, so we planned to arrive closer to 4 so that our room would be ready when we got there. My husband had an injured leg so we could not walk around the city and we were eager to get into the room. We arrived at 4:15 and our room was not ready for us so Anthony gave us 2 drink coupons and asked us to wait in the bar until the room was ready. After about 45 minutes Anthony came over to us and told us that our room was not ready ( by now it was after 5:00) but that we could check into a slightly different room that was ready. We were OK with that, and to compensate us for our inconvenience Anthony gave us 2 breakfast vouchers for the next day that gave us each a free "American" breakfast. It was a nice gesture and we appreciated that Anthony Le did make an attempt to make us feel better. How issues like that are handled help to alleviate bad feelings. The room itself was clean and comfortable. The windows were on the small side, and the view was uninspiring despite being in an executive suite on the 18th floor....but the bed and furniture were comfortable and well maintained. The bathroom was large, more counter space would have been nice though. I was also disappointed to not see robes in the room, but I'm pretty sure we could have requested them and gotten them. Breakfast the next morning was disappointing. The food was mediocre at best, the room was cold, and the food arrived only luke-warm. We had somewhere to be so we just accepted it as it was and did not send it back since we did not have time to wait for it to be replaced. In general.....it was a decent hotel, service was good...but there is room for improvement.
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Date of stay: September 2021
Rooms
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Response from Team Marriott, Guest Services / Front Office at JW Marriott San Francisco Union Square
Responded 2 weeks ago
Dear Alan S, We are pleased to know you enjoyed your overall time with us. However, we want to apologize that the room type you requested was not available. We regret any frustration and inconvenience this caused, and we are very grateful for your patience. We want each of our guests to leave richer than when they arrived, and we are disappointed that we did not meet this goal. We hope you will give us another opportunity to show you our commitment to quality and enriching experiences. Best Regards, Anthony Le Front Office Manager
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doug2110 wrote a review Aug 2021
Kenosha, Wisconsin68 contributions37 helpful votes
Staff was excellent. Parking was a blessing. The area was a little seedy for older people to feel safe. Stayed 2 nights and would go back. Central location to the warf Muir Woods, and Sausalito. Bed was hard. But you can see the upkeep done during Covid.
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Date of stay: August 2021Trip type: Traveled as a couple
1 Helpful vote
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Response from Team Marriott, Guest Services / Front Office at JW Marriott San Francisco Union Square
Responded Aug 14, 2021
Dear doug2110, Thank you for choosing JW Marriott San Francisco Union Square and for the kind review. We are glad you could discover all that our outstanding location has to offer, including AT&T Park, Chinatown, Fisherman's Wharf and Ghirardelli Square. We hope to welcome you again soon for another well-balanced visit, crafted with a personal touch. Best Regards, Anthony Le Front Office Manager
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PRICE RANGE
$199 - $506 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
jw marriott san francisco union square hotel san francisco, san francisco jw marriott, marriott san francisco, san francisco marriott, pan pacific hotel san francisco
FORMERLY KNOWN AS
Pan Pacific Hotel
LOCATION
United StatesCaliforniaSan FranciscoDowntown San Francisco / Downtown / Theater District / Union Square / Lower Nob Hill
NUMBER OF ROOMS
344
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Frequently Asked Questions about JW Marriott San Francisco Union Square
Which popular attractions are close to JW Marriott San Francisco Union Square?
Nearby attractions include San Francisco Urban Adventures (0.3 miles), Marrakech Magic Theater (0.2 miles), and San Francisco Playhouse (0.06 miles).
What are some of the property amenities at JW Marriott San Francisco Union Square?
Some of the more popular amenities offered include an on-site restaurant, a lounge, and a fitness center.
Which room amenities are available at JW Marriott San Francisco Union Square?
Top room amenities include air conditioning, a flat screen TV, and a desk.
What food & drink options are available at JW Marriott San Francisco Union Square?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at JW Marriott San Francisco Union Square?
Yes, valet parking is available to guests.
What are some restaurants close to JW Marriott San Francisco Union Square?
Conveniently located restaurants include Tacorea, Lapisara Eatery, and Liholiho Yacht Club.
Are there opportunities to exercise at JW Marriott San Francisco Union Square?
Yes, guests have access to a fitness center during their stay.
Is JW Marriott San Francisco Union Square located near the city center?
Yes, it is 0.7 miles away from the center of San Francisco.
Are any cleaning services offered at JW Marriott San Francisco Union Square?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at JW Marriott San Francisco Union Square?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does JW Marriott San Francisco Union Square offer any business services?
Yes, it conveniently offers meeting rooms, a banquet room, and conference facilities.