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JW Marriott San Francisco Union Square

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515 Mason Street, San Francisco, CA 94102 (Formerly Pan Pacific Hotel)
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1,568 Reviews from our TripAdvisor Community

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Showing 1,440: English reviews
Austin, Texas
Level Contributor
43 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
5 of 5 stars Reviewed yesterday NEW via mobile

It was a one night stay but it lived up to the JW reputation. The hotel has a nice bar and fitness facilities. The rooms were nice with comfortable beds. The bathroom was a nice size. The staff was great but the bellmen went above assisting with our luggage. Would stay again without question

Helpful?
Thank Brian E
Sugar Land
Level Contributor
65 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

Typical JW Marriott business style venue - comfortable and well-appointed. Location is good for anything in Union Square or financial district. Easy walk to Powell Street Station for Cable Car or for BART. Check in process was off. Rooms we requested were not available and it seemed difficult to manage.

Helpful?
Thank Mary A
United States
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed 5 days ago NEW

This hotel seems dated - A lot of the amenities in the room (sheets, towels, etc) seemed to be of lower quality than what you would typically expect in a JW. Shower was very small and rather awkward to use. We will probably stay elsewhere in San Francisco next time. Disappointing, as JW's typically offer excellent facilities.This was a reward... More 

Helpful?
Thank adriell135
alex9297, Manager at JW Marriott San Francisco Union Square, responded to this review

Dear adriell135, Thank you for submitting your feedback in regards to your recent stay with us. It is so disappointing to hear we that have fallen short of your expectations as we aim to provide each guest with an exceptional hotel experience. Should you have the time, we would love an opportunity to discuss your experience further. Please feel free... More 

North Central Indiana
Level Contributor
250 reviews
55 hotel reviews
common_n_hotel_reviews_1bd8 94 helpful votes
4 of 5 stars Reviewed 1 week ago via mobile

We stayed here for 2 nights in July. The staff were extremely helpful and Dominique the Concierge scored us some great restaurants. Although the belts on the fitness treadmills were loose and needed tightening, we enjoyed this Marriott in the heart of the city.

Helpful?
Thank HoosierDady
Hilton Head
Level Contributor
74 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 stars Reviewed 1 week ago

Excellent property (of course) and located within walking distance of all the major downtown sites. Trolley's near by, so easy to get around that way as well. valet parking available and necessary, but I believe I saw the cost of valet around $80 per night. Glad we turned in our rental before hand.

Helpful?
Thank Taylor W
Richmond, Virginia
Level Contributor
39 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
4 of 5 stars Reviewed 1 week ago

The hotel is a little dated for a JW but the staff is just wow. Constantly bending over backwards from brining us water bottles for our day on bikes to the manager making us a special cocktail when the bar was closed. Concierge was awesome as well, getting us some fantastic dinner reservations on short notice.The rooms are clean and... More 

Helpful?
Thank orlickg
alex9297, Front Office Manager at JW Marriott San Francisco Union Square, responded to this review

Good Morning Orlickg, Thank you for reaching out. We appreciate your feedback. Everything we do is aimed to provide an exceptional experience, and unfortunately this was not the case. Please feel free to reach out directly at any time, I would love the opportunity to discuss the issue experienced further. Thank you, I look forward to hearing from you. Best,... More 

1 review
5 of 5 stars Reviewed 1 week ago via mobile

I really enjoyed my stay at JW Marriott San Francisco Union Square. The room was nice with 2 double beds and plenty of space for me and a friend. I was able to check in early which was great. The staff were all very friendly and helpful. Room service was prompt and efficient and very nice. The location is great,... More 

Helpful?
Thank Lynda S
South Burlington, Vermont
Level Contributor
28 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 stars Reviewed 1 week ago

Spent four nights when we toured San Francisco. Warmly and promptly greeted and in the room in minutes. Clean and comfortable with excellent bedding as well as a large bath. Right next to Chinatown and quickly traverse the city by public transportation. Everyone with whom we interacted from the desk staff to the breakfast "crew" was joyful and added to... More 

Helpful?
Thank carpentajoseph
Level Contributor
30 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed 1 week ago via mobile

The hotel met high expectations. The room was small, but the layout and features were very functional. Outstanding location as well. The front desk was professional. The hotel clearly belongs in an upper-end market and delivers what travelers want.

Helpful?
Thank alpha_gulf_traveler
Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed 2 weeks ago

I know everything in SF is expensive around Union Square, but the few things that stood out about this hotel in particular were the less than attentive front desk staff, overall relative poor condition of the room, and the rate/parking fees. We arrived at 2pm and were told our room wasn't ready yet - but they would call my cell... More 

Helpful?
Thank Jeff S
Questions? Get answers from hotel staff and past guests. Ask a question

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Staying in Union Square

Neighborhood Profile
Union Square
Originally home to rallies supporting the Union Army in the Civil War, this grand square has become the city's premier shopping and entertainment district containing the largest number of upscale department stores, chic boutiques, art galleries and theaters in the city. It's a large open area where tourists and locals gather, watch cable cars and crowds go by, enjoy a snack, or plan their day of shopping and sightseeing, If feeling the pulsating energy of the city is on your agenda, Union Square is the place to soak it in.
Explore this neighborhood
Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Restaurant
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Room Service
  • Fitness Center with Gym / Workout Room
GreenLeadersSilver level
About the property
  • Wheelchair access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Restaurant
  • Bar/Lounge
  • Fitness Center with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Paid Wifi
  • Free High Speed Internet ( WiFi )
  • Paid Internet
Services
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Room Service
  • Business Center with Internet Access

Additional Information about JW Marriott San Francisco Union Square

Address: 515 Mason Street, San Francisco, CA 94102 (Formerly Pan Pacific Hotel)
Location: United States > California > San Francisco > Union Square
Price Range: $285 - $613 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — JW Marriott San Francisco Union Square 4*
Number of rooms: 337
Reservation Options:
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Also Known As:
Jw Marriott San Francisco Union Square Hotel San Francisco
San Francisco Jw Marriott
Marriott San Francisco
San Francisco Marriott
Pan Pacific Hotel San Francisco
Hotel Style:
#32 Business Hotel in San Francisco
#35 Romantic Hotel in San Francisco
#36 Luxury Hotel in San Francisco
#38 Green Hotel in San Francisco
#51 Family Hotel in San Francisco
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