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    JW Marriott San Francisco Union Square

    515 Mason Street, San Francisco, CA 94102
    Hotel website
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    May 7
    May 8
    1 room, 2 adults, 0 children
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    Traveler (475)
    Room & Suite (288)
    Dining (38)
    San Francisco Marriott Union Square
    1,740 reviews
    #45 of 227 hotels in San Francisco
     
    Grand Hyatt San Francisco
    4,419 reviews
    #39 of 227 hotels in San Francisco
     
    The Westin St. Francis San Francisco on Union Square
    5,300 reviews
    #74 of 227 hotels in San Francisco
     
    San Francisco Marriott Marquis
    4,565 reviews
    #34 of 227 hotels in San Francisco
     
    Overview

    • Excellent42%
    • Very good37%
    • Average12%
    • Poor4%
    • Terrible2%
    Travelers talk about
    Free Wifi
    Restaurant
    Room Service
    Bar/Lounge
    Fitness center
    4 Star Hotel
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    Offers from JW Marriott San Francisco Union Square
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    Hotel deals
    San Francisco Marriott Union Square
    1,740 reviews
    #45 of 227 hotels in San Francisco
     
    Grand Hyatt San Francisco
    4,419 reviews
    #39 of 227 hotels in San Francisco
     
    The Westin St. Francis San Francisco on Union Square
    5,300 reviews
    #74 of 227 hotels in San Francisco
     
    San Francisco Marriott Marquis
    4,565 reviews
    #34 of 227 hotels in San Francisco
     
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    1 room, 2 adults, 0 children
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    Traveler rating
    Traveler type
    Time of year
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    Reviewed 2 days ago via mobile

    For the price this is less than average. I wasn't expecting The Four Seasons but this was dismal Checkin took a long time with many people waiting in line even at 1:30am. No late-night menu for travelers flying in at odd hours from the east...More

    Helpful?
    Response from Greg L, Manager at JW Marriott San Francisco Union Square

    Thank you for your feedback regarding your recent stay with us at the JW Marriott San Francisco. I want to take a moment to apologize for your stay not being up to the typical JW standard. As stated we are currently undergoing renovation and hope...More

    Reviewed 3 days ago

    Two words: Never again. I cannot believe that JW Marriott has stooped so low in customer service. After my check-in, I pretty much knew the tone had been set. After a long day of travel, in a hotel I have never stayed, I approach a...More

    Helpful?
    Response from alex9297, Front Office Manager at JW Marriott San Francisco Union Square

    Thank you for taking the time to give us feedback in regards to your recent stay at the JW Marriott San Francisco Union Square. As we pride ourselves on delivering a memorable hotel experience during your travels, we have unfortunately fallen short of our goal...More

    Reviewed 1 week ago

    The hotel is in line with the JW Marriott line of hotels. Very well kept, upscale, nice lobbies and coffee shop, the glass elevator provides good views of the hotel. The hotel is a short walk from Union Square and a short distance away from...More

    Helpful?
    Management response:

    Dear Shyam S, We are thrilled to hear that you enjoyed our hotel's amenities and incredible location in downtown Union Square. We are also delighted to hear that our hotel met your expectation of the JW Brand. Thank you very much for taking the time...More

    Reviewed 1 week ago

    Room was very well appointed. Bed was very comfortable. The hotel is located right off Union Square so there are nice areas to walk to and Chinatown is only a few blocks away as well. Hotel staff and concierge were very helpful. Can't really go...More

    Helpful?
    Management response:

    Dear Chitravel33, We are delighted to hear that our hotel met your expectations and that you had a great stay with us. Thank you very much for taking the time to share your comments with us, we are excited to pass them on to our...More

    Reviewed 2 weeks ago

    This is a great hotel in Union Square area - close to everything - shopping, restaurants, coffee shops...Visited some friends and this is a good spot to meet. Lounge served delectable dishes and drinks. Rooms are clean and staff were friendly and courteous.More

    Helpful?
    Management response:

    Dear MissTabbs, We are thrilled to hear that you had a wonderful stay at our hotel and had the opportunity to take advantage of our incredible location, close to world-class shopping, restaurants and coffee shops. We are excited to pass on your comments to our...More

    San Francisco Marriott Union Square
    1,740 reviews
    #45 of 227 hotels in San Francisco
     
    Grand Hyatt San Francisco
    4,419 reviews
    #39 of 227 hotels in San Francisco
     
    The Westin St. Francis San Francisco on Union Square
    5,300 reviews
    #74 of 227 hotels in San Francisco
     
    San Francisco Marriott Marquis
    4,565 reviews
    #34 of 227 hotels in San Francisco
     
    About
    Amenities
    • Top amenities
    • Restaurant
    • Room Service
    • Fitness Center with Gym / Workout Room
    • Bar/Lounge
    • Free High Speed Internet ( WiFi )
    • Hotel Amenities
    • Room Service
    • Business Center with Internet Access
    • Dry Cleaning
    • Meeting Rooms
    • Laundry Service
    • Concierge
    • Banquet Room
    • Multilingual Staff
    • Conference Facilities
    • Things to do
    • Restaurant
    • Fitness Center with Gym / Workout Room
    • Bar/Lounge
    Details
    • Price range
    • $246 - $584 (Based on Average Rates for a Standard Room)
    • Hotel class
    • Hotel Style
    • #32 Business Hotel in San Francisco
    • #35 Romantic Hotel in San Francisco
    • #36 Luxury Hotel in San Francisco
    • #37 Green Hotel in San Francisco
    • #51 Family Hotel in San Francisco
    Photos
    Traveler (475)
    Room & Suite (288)
    Dining (38)
    Hotel & Grounds (294)
    Nearby
    Union Square
    Originally home to rallies supporting the Union Army
    in the Civil War, this grand square has become the
    city's premier shopping and entertainment district
    containing the largest number of upscale department
    stores, chic boutiques, art galleries and theaters in
    the city. It's a large open area where tourists and
    locals gather, watch cable cars and crowds go by,
    enjoy a snack, or plan their day of shopping and
    ...More
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    Nearby Restaurants
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    Nearby Attractions
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    Questions & AnswersAsk a question
    PapayaMelon
    Which one is better? JW or Grand Hyatt in terms of the location to any walking distance of central shopping etc? thank you
    May 12, 2016|
    Answer Show all 7 answers
    Response from Robin B | Reviewed this property |
    JW is close to all of the shopping.
    0
    Votes
    Jim D
    Stayed there when it was the Pan Pacific. Is there still a car rental place next door?
    November 6, 2015|
    Answer Show all 3 answers
    Response from leven4all | Reviewed this property |
    The car rental place was not far, but I would contact the hotel directly.
    0
    Votes
    POLrealty
    Is there parking nearby so we don;t have to pay $65 a night for parking?
    July 2, 2015|
    Answer Show all 5 answers
    Response from Dr Wendell W | Reviewed this property |
    We saw a sign for parking directly across from the JW Marriott on Mason that was much less than at the hotel. However I don't know about the safety or reliability of this location.
    0
    Votes
    Room Tips
    "The rooms at the upper floors provide a good view."
    Read review
    "higher floors will of course give you a better view of the city square"
    Read review
    "If you have to stay here ask for a room or suite on a higher floor and in a corner. Nice views and plenty of..."
    Read review
    "We've stayed here at least 6 times and never had a bad room."
    Read review