JW Marriott San Francisco Union Square

JW Marriott San Francisco Union Square

Traveler (966)
California Suite - Dining Area
Room & Suite (502)
Level III Bar
Dining (78)

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About

4.0
#82 of 234 hotels in San Francisco
Location
4.7
Cleanliness
4.5
Service
4.3
Value
3.8
When you need a break from San Francisco's vibrant downtown, retreat to JW Marriott San Francisco Union Square, our reimagined 4-star luxury hotel. Give your energy a boost with an invigorating workout in our hotel's modern fitness center, or enjoy fine dining in our delicious restaurant, featuring locally sourced San Francisco cuisine and artisanal cocktails. Business travelers appreciate our SF hotel's modern event venues. Take advantage of our convenient downtown location for a memorable stay at JW Marriott San Francisco Union Square.
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Property amenities
Electric vehicle charging station
Wifi
Fitness Center with Gym / Workout Room
Bar / lounge
Bowling offsite
Pets Allowed ( Dog / Pet Friendly )
Taxi service
Conference facilities
Valet parking
Paid public parking on-site
Paid wifi
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Banquet room
Meeting rooms
Convenience store
Executive lounge access
Non-smoking hotel
ATM on site
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Room features
Air conditioning
Desk
Dining area
Housekeeping
Coffee / tea maker
Cable / satellite TV
Sofa bed
Bath / shower
Room service
Safe
Seating area
Separate living room
Sofa
Telephone
Bottled water
Iron
Wake-up service / alarm clock
Refrigerator
Flatscreen TV
On-demand movies
Radio
Complimentary toiletries
Hair dryer
Room types
City view
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
4.0 of 5 stars
HOTEL STYLE
Luxury
City View
Languages Spoken
English, Spanish, Chinese
Hotel links
Special Offer:Earn points toward free nights.

Location

515 Mason Street, San Francisco, CA 94102
Getting there
Great for walkers
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travelers to find restaurants and things to do within walking distance.
Grade: 100 out of 100
100
San Francisco Intl Airport
11.6 mi
See all flights
Metropolitan Oakland Intl Airport
11.4 mi
See all flights
Powell St
6 minBART
2,237Reviews36Q+A100Room tips
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Detailed Reviews
Richard H wrote a review Feb 2020
Rotherham, United Kingdom368 contributions107 helpful votes
4.0 of 5 bubbles
On first impressions we were a little worried, as we arrived late on a Saturday evening and trying to get an elevator from the valet parking to the reception on floor three was a bit annoying, as they were so busy and there are only four of them. But throughout our stay this was the only time we struggled with the elevators and I think we just arrived at the wrong time.
The king room we had was lovely, it wasn’t big, but was decorated in a very bright modern style, which made the room feel airy. The bathroom was also very nice, with a large walk in shower, large vanity and the toilet kind of separated from the rest of the room.
The only negative I have about the JW Marriott were the extremely expensive valet parking fees, which at $75 including tax per night, seemed much more than the surrounding hotels were offering.
All in all though we would most definitely stay here again on any future visit to San Francisco, as the location is perfect.
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Date of stay: February 2020Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from TeamMarriott, Manager at JW Marriott San Francisco Union Square
Responded Feb 18, 2020
Dear E9060CUrichardh, Thank you for choosing us and leaving your warm remarks. We appreciate you mentioning our newly remodeled rooms and suites - it's lovely to hear our guests love our elevated and polished new look. We are pleased we made the first good impression, but we regret not exceeding all of your expectations during your visit. We love knowing about your excitement to return, and we look forward to welcoming you back to JW Marriott San Francisco Union Square. Best Regards, Mwanza Major, Director of Operations
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DanielBeryl wrote a review Jan 2020
Lafayette, California78 contributions77 helpful votes
4.0 of 5 bubbles
The hotel is not actually on Union Square, but is only one block away and easy walking distance to many restaurants, major stores, and theaters. We arrived early. Our room was not ready, so the hotel checked our bags and said they would text when we could check in. The text never arrived, but our room was ready when we returned at 5 PM. I was told that as a Bonvoy elite member we were upgraded to a corner room. The room was perhaps slightly larger, but otherwise nothing special. It contained a strange mix of furniture which seemed more than necessary and made the room feel crowded. The bathroom was roomy, but had only a single sink and a large shower. One might expect that a JW bathroom would also have a tub, but it did not. There are no ice machines on the floors, but some ice was provided as part of the turn down service. Extra towels requested arrived quickly. The executive lounge on the top floors serves a buffet, but nothing special, breakfast and evening drinks and hors d'oeuvres. The bar on the lobby level has some good appetizers and cocktails, although drink prices are on the high side. Service was great. All the staff we encountered were friendly and helpful.
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Date of stay: November 2019
4.0 of 5 bubblesValue
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
Room Tip: Higher floors have better views.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from TeamMarriott, Manager at JW Marriott San Francisco Union Square
Responded Jan 7, 2020
Dear DanielBeryl, Thank you for being a valued Marriott Bonvoy member and choosing to stay at the JW Marriott San Francisco Union Square. We are happy to read you liked our cordial and devoted associates and our proximity to many shopping and dining options and so much more. However, we regret not meeting some of your expectations and for your room not being ready upon arrival. We appreciate your patience and have shared your concerns with the appropriate individuals as we are always in pursuit of enhancing our overall guest experience. Thank you once more for the kind rating, and we hope to see you again soon. Best Regards, Mwanza Major Director of Operations
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travelingworm wrote a review Mar 2021
Minneapolis317 contributions116 helpful votes
+1
5.0 of 5 bubbles
Enjoyed a fabulous weekend getaway in San Francisco with my daughter and we both loved our room at the JW Marriott.

I was very impressed with the COVID protocols in place starting immediately upon arrival. Sanitizing stations are prominently available in all areas and elevators. I too appreciate the convenience of the Bonvoy app which allows for contactless check-in and mobile room keys.

Our room located on the 14th floor, was wonderful! The two queen beds were very comfortable and the bathroom was beautiful. A unique and not common feature that I loved was the windows open! Only a few inches for safety purposes, but we had great spring weather and it was so very nice to open them to the fresh air. I will say the ability to open the windows probably has a significant impact on noise abatement because that is my only complaint is the outside noise of the city sounds comes through loud and clear, even with the windows closed and 14 floors up.

The hotel location was extremely convenient for sightseeing, even more so during non-covid times I imagine. A lot of properties in the immediate vicinity were still closed but as you went a block or two towards Union Square, that changed. Many attractions are within walking distance which was nice as public transportation including the trolley cars were not yet operational. The city’s famous hills definitely provided a good and unexpected workout!
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Date of stay: March 2021Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Team Marriott, Guest Services / Front Office at JW Marriott San Francisco Union Square
Responded Mar 15, 2021
Dear jworm23, It was a pleasure welcoming you and your daughter to JW Marriott San Francisco Union Square. We are glad you had an enriching stay and that you loved our ideal location as well as our inspired rooms with comfortable beds. We are also happy to read that you recognized our efforts in maintaining a safe environment for our guests and that the Marriott Bonvoy Application proved to be convenient for you as well. We appreciate your generous review and look forward to welcoming you both back soon. Best Regards, Mwanza Major Director of Operations
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xzbpkwy72 wrote a review Jan 2020
New York City, New York40 contributions56 helpful votes
4.0 of 5 bubbles
My wife and I stayed here for a two nights while visiting San Fran. Room is overall nice and modern, and hotel is conveniently located in the Union Square area, with plenty of dining and shopping opportunities. We used the fitness center which was quite nice and clean. I used my mobile phone to request early check-in and room was already available when I arrived around noon. On-site valet parking is quite pricey though.
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Date of stay: December 2019
4.0 of 5 bubblesValue
4.0 of 5 bubblesRooms
4.0 of 5 bubblesService
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from TeamMarriott, Manager at JW Marriott San Francisco Union Square
Responded Jan 3, 2020
Dear xzbpkwy72, We are delighted we could accommodate you and your wife during your trip. Thank you for letting us know you could reap the benefits of our thriving neighborhood and our easy access to all the exciting attractions of San Francisco. We are also thrilled we could enrich your journey with our newly renovated and spacious rooms. It was a pleasure having you as our guest at JW Marriott San Francisco Union Square, and we look forward to seeing you soon. Best Regards, Mwanza Major Director of Operations
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Tht_Queen_B wrote a review Nov 2021
Atlanta, Georgia997 contributions139 helpful votes
+1
5.0 of 5 bubbles
Let me start off by saying I’m a Marriott Loyalist who knows brand standards. I recently stayed here. Unvaccinated guest can stay at the hotel but aren’t allowed to dine at any of the establishments or use the gym. The hotel doesn’t have a testing requirement at check in either. Upon arrival, check in was prompt and my room was ready early. They upgraded me to a corner room which had its pros and cons. Pros: bedroom area was very large, I had a full size dining room table with 4 chairs, coat/storage area, mini fridge/ bar area, and plenty of windows. Cons: the bathroom was small with limited counter space. I utilized the bar area for counter space. The room and facilities were well appointed, from the linens to the bed comfort to the shower temperature and pressure. This hotel represents the JW brand with excellence. The service at the hotel was excellent as well. I called down to bring up complimentary water and they came up in a timely manner. The housekeeping was great as well. They serviced the room everyday. The gentleman at the front door were always welcoming. A special thanks to Jeff and Alexander at the valet area! Jeff helped me find a restaurant on a late evening giving me plenty of options and great recommendations and future tips. Alexander went out of his was to ensure I knew exactly where I was walking to on foot to pick up my dinner and welcomed me back with assurance. These two gentlemen represent the GOLD standard at the JW, I wish everyone were like you two. THANK YOU!! Overall, next time I’m in town, I will be staying here.
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Date of stay: November 2021Trip type: Traveled solo
Room Tip: Don’t park car, rates are expensive Eat at Sears down the block for breakfast Corner room has...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Team Marriott, Guest Services / Front Office at JW Marriott San Francisco Union Square
Responded Nov 21, 2021
Dear Tht_Queen_B, Thank you for your generous review and we are thrilled you had an exceptional stay with us. We were pleased to hear that Jeff and Alexander were so helpful in taking care of you. We have an exceptional team who enjoy seamlessly crafting distinctive experiences, so we will enjoy sharing your compliments with them. We are grateful for the recommendation, and we look forward to hosting you again. Best Regards, Anthony Le Director of Rooms
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kehct wrote a review Jul 2021
Connecticut3 contributions8 helpful votes
3.0 of 5 bubbles
Certain Covid measures were necessary but I was extremely disappointed with the incredible dust buildup & grime in my room, and lack of soundproof windows.

I’ve traveled with Clorox wipes for years, and I typically wipe down touch points in hotel rooms. This was the first time I’ve had so much dust/dirt and grime (old spilled coffee, stains on fabric behind bed headboard area, grime on phone buttons) in any room, ever.

I’m guessing the room had not been in service for a long time, because it clearly had not been cleaned recently. Missing: bath mat for stepping out of the shower. Fingerprints and smudges on the brushed-metal bath accessories and ice bucket. Just not a great all-around cleanliness experience.

Hotel is not currently offering housekeeping, which is fine, but would be more palatable had the room been clean to start.

Once I finished cleaning, I was able to appreciate the room’s design — tons of storage — and decor. The bathroom is big with lots of counter space and storage. The shower is beautiful. The staff is great and eager to help. The restaurant dinner (limited menu) was very good, and the service was prompt.

Lots of sanitizer stations, masked and gloved staff, and plenty of distance between restaurant tables and seating in lobby/bar.

Finally, I understand that it’s a hotel in the middle of a city but these have to be the thinnest windows on the planet, because I’m on the 14th floor and the noise from the street is unreal.
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Date of stay: July 2021Trip type: Traveled solo
Room Tip: Bring sanitizing wipes with you. And maybe earplugs.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Team Marriott, Guest Services / Front Office at JW Marriott San Francisco Union Square
Responded Jul 4, 2021
Dear Kehct, Thank you for choosing our hotel and for taking the time to leave comments. Our guests' well-being has been and continues to be a fundamental part of our policies and procedures, particularly during these challenging times. Our goal is to welcome each guest with polished and elevated surroundings, and we are very disappointed this was not your experience. It was a pleasure hosting you, and we hope you will choose us again so we can show you our devotion to craft and detail. Best Regards, Anthony Le Front Office Manager
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DrTheTraveler wrote a review Apr 2021
Toronto, Canada492 contributions122 helpful votes
1.0 of 5 bubbles
I will provide this hotel a one star because they did not have housekeeping service

For a plus 300 usd night plus taxes
With a lack of housekeeping. This is totally unacceptable.

1 star until they start making daily the room and this cleaning issued are solved
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Date of stay: April 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Team Marriott, Guest Services / Front Office at JW Marriott San Francisco Union Square
Responded Apr 8, 2021
Hello josephml1, We appreciate you choosing our hotel for your San Francisco visit. We want our guests to leave richer than when they arrived, and we regret this was not your experience. Please accept our apologies for the housekeeping issues you experienced. We hope you will give us another chance to provide you with the elevated and seamless stay you deserve. Best Regards, Mwanza Major Director of Operations
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Terry F wrote a review Jan 2022
6 contributions5 helpful votes
1.0 of 5 bubbles
A dated hotel with a great location, but very limited amenities. If you don’t score a $150/night (or less room) rate, I wouldn’t suggest staying here. Union Square is only best for ready access to Chinatown and high-end retail stores.

Here’s where I caveat my status with Marriott Bonvoy, no swagger, but just to inform that I have experienced many Marriott and J.W. Marriott hotels worldwide over the past 20+ years for both business and leisure travel. I am a Lifetime Titanium Elite member with Marriott Bonvoy. And, I did blow one of my Suite Upgrade certificates for my one-night stay in early January 2022.

First, the front desk was understaffed and the person working there was terse and without friendless or nuance. I had to drag out the facts that the Concierge Lounge was not open and that I would not be provided with ANY breakfast. In lieu of that, I would only be provided a “bonus” of 1,000 points. Only a 1,000 elite status was offered, no free breakfast or other local welcome gift.

Now, let’s discuss the room. If a “studio suite” is really a suite, then since I enjoy hockey, I must be a goalie in the NHL. Suffice it to say, the (single room) was small and stuffed with both living room and bedroom furniture. The view was unremarkable.

No bathrobes or slippers were provided in my suite. Only basic bathroom amenities (with mixed brands) were there. The water pressure in the shower was very low.

In summary, I can’t find any really redeeming qualities to this hotel. The staff I encountered were not helpful, no normal Marriott Bonvoy benefits were honored, the “suite” was lousy with very poor water pressure and limited amenities. Poor performance for a Residence Inn, an unconscionable lapse in quality and service for a J.W. Marriott. The founder of this hotel chain must be rolling in his grave right now.
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Date of stay: January 2022Trip type: Traveled as a couple
Room Tip: Avoid this hotel unless you get a ridiculously cheap room rate.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Team Marriott, Guest Services / Front Office at JW Marriott San Francisco Union Square
Responded Jan 9, 2022
Dear Terry, On behalf of our entire team, we apologize for not meeting your expectations during your recent visit. We are thankful for your feedback, and your comments will be shared with the appropriate individuals to address and review. We hope to have another chance to provide you with the enriching experience you deserve and to regain your trust. Thank you for choosing us, and we wish you all the best with your travels. Best Regards, Anthony Le Director of Rooms
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SUSIE C wrote a review Jun 2020
Trinidad, California11 contributions32 helpful votes
5.0 of 5 bubbles
I have stayed at JW 3 times in 8 weeks due to medical visits in the area. It's a beautiful hotel in a great location downtown. In spite of the Covid situation, the hotel provided plenty of masks for those entering the building. The staff is professional, personable, and always helpful. Shout-out of JEFF at the front door, he was kind enough to allow us to park our large truck in front for our convenience.
They allowed my service dog without question.

The rooms are comfortable, great bath, and the views were priceless. Room coffee station very lean on coffees, sugars, and cream. Be aware you do have to ask for extras for that second cup.
Great staff for room service and housekeeping. A few Covid notes: Hotel has a very limited menu, but a generous list of nearby restaurants for take-out or delivery, all of which close early.

Safety: There are a number of seemingly harmless, homeless in the area. I had no problem at all, just an observation. I did notice the bellman chatting with one, who politely went on his way.
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Date of stay: May 2020
5.0 of 5 bubblesRooms
5.0 of 5 bubblesService
4.0 of 5 bubblesSleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from TeamMarriott, Manager at JW Marriott San Francisco Union Square
Responded Jun 23, 2020
Dear SUSIE C, Thank you for making JW Marriott San Francisco Union Square your home away from home during your medical visits. We have an exceptional team who enjoy seamlessly crafting distinctive experiences, so we will enjoy sharing your compliments with them, especially Jeff. We are also delighted we could enrich your journey with our newly renovated and spacious rooms, featuring pillow-top mattresses, soft down duvets, and modern amenities. It was a pleasure having you, and we hope to see you again very soon. Best Regards, Mwanza Major Director of Operations
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fscholar wrote a review Jan 2022
Irvine, California443 contributions403 helpful votes
+1
4.0 of 5 bubbles
We stayed at a junior suite, which was basically a large room with a sofa bed. The room was a bit expensive, but should be okay considering the central location in SF. The hotel is just one short block away from the Union Square, like 5 minutes to walk. We were happy with the room structure. There were not too many TV channels. Showtime, which is supposed to provide movies on demand, did not work more than half the time that we tried. Bathroom does not have a tub. Water pressure was good. Towels and toiletries were provided amply. Our room had a refrigerator, but no pot or kettle to heat water. Minibar would trigger a charge and we did not dare touch it. Wifi is free for Marriott members. Parking is whopping $66 + tax per night. There is no ice machine in the compound: for ice, one needs to call front.
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Date of stay: January 2022
3.0 of 5 bubblesValue
4.0 of 5 bubblesRooms
4.0 of 5 bubblesService
Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Team Marriott, Guest Services / Front Office at JW Marriott San Francisco Union Square
Responded Feb 4, 2022
Dear fscholar, thank you for choosing us and for taking the time to evaluate your stay. While we are pleased our convenient location made a good first impression, we would certainly like to apologize for any difficulties you encountered with the amenities in your room. We appreciate the feedback, and we look forward to accommodating you again on your next visit to the San Francisco area. Best Regards, Anthony Le Director of Rooms
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Corey H asked a question Jan 2024
6 contributions1 helpful vote
Has the executive lounge reopened?
Answer from TXGirl72
Arlington, Texas33 contributions55 helpful votes
There is a mini fridge in the room, but it's full of items for sale. There is a sign stating that it's not for personal use. Contact the hotel and ask if they have a small fridge that can be placed in the room for your medication use.
396george1967 asked a question Jun 2022
Los Angeles, California11 contributions21 helpful votes
are key cards required for elevators?
Answer from Jyothi
India1 contribution
+91 9553793999
cheersla asked a question Jan 2022
Los Angeles, California28 contributions13 helpful votes
How many stories is this hotel? Thanks
Answer from Christel A
Tampa, United States6 contributions3 helpful votes
If memory serves, there are 17. The upper floors have fantastic views!
Isaac H wrote a tip Dec 2023
1 contribution
5.0 of 5 bubbles
"Bathrobes not standard but we asked for two and got one. All good!"
Read full review
Resort66100901117 wrote a tip Oct 2023
5 contributions2 helpful votes
5.0 of 5 bubbles
"Currently construction made it difficult to find the front of the hotel but we were well taken care of and would love to return"
Read full review
E.J. M wrote a tip Jul 2023
1 contribution
1.0 of 5 bubbles
"My heartfelt advice if you have luxury vehicles, do NOT bring them here."
Read full review
Wilson L wrote a tip Feb 2023
New York City, New York390 contributions131 helpful votes
3.0 of 5 bubbles
"Take a picture of the toiletries in your room right before departure, otherwise they may charge you."
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Ladislav wrote a tip Feb 2023
1 contribution
5.0 of 5 bubbles
"higher floor"
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Not the right property for you?
There are more places to choose from in the San Francisco area.
PRICE RANGE
$218 - $361 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
jw marriott san francisco union square hotel san francisco, san francisco jw marriott, marriott san francisco, san francisco marriott, pan pacific hotel san francisco
FORMERLY KNOWN AS
Pan Pacific Hotel
LOCATION
United StatesCaliforniaSan FranciscoDowntown San Francisco / Downtown / Theater District / Union Square / Lower Nob Hill
NUMBER OF ROOMS
344
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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JW MARRIOTT SAN FRANCISCO UNION SQUARE $199 ($̶2̶6̶2̶) - Updated 2024

Frequently Asked Questions about JW Marriott San Francisco Union Square
Which popular attractions are close to JW Marriott San Francisco Union Square?
Nearby attractions include San Francisco Magic Theater at the Marrakech (0.2 miles), San Francisco Playhouse (0.05 miles), and Powell and Market Cable Car Turnaround (0.3 miles).
What are some of the property amenities at JW Marriott San Francisco Union Square?
Some of the more popular amenities offered include an on-site restaurant, a lounge, and a fitness center.
Which room amenities are available at JW Marriott San Francisco Union Square?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at JW Marriott San Francisco Union Square?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at JW Marriott San Francisco Union Square?
Yes, paid public parking on-site and valet parking are available to guests.
What are some restaurants close to JW Marriott San Francisco Union Square?
Conveniently located restaurants include Lapisara Eatery, Liholiho Yacht Club, and Fino Bar & Ristorante.
Are there opportunities to exercise at JW Marriott San Francisco Union Square?
Yes, guests have access to a fitness center during their stay.
Is JW Marriott San Francisco Union Square located near the city center?
Yes, it is 0.7 miles away from the center of San Francisco.
Are any cleaning services offered at JW Marriott San Francisco Union Square?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at JW Marriott San Francisco Union Square?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does JW Marriott San Francisco Union Square offer any business services?
Yes, it conveniently offers meeting rooms, a banquet room, and conference facilities.
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