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JW Marriott San Francisco Union Square

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JW Marriott San Francisco Union Square
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1,718 Reviews from our TripAdvisor Community

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Santa Clarita, California
Reviewed 4 days ago NEW

This is a beautiful hotel conveniently located close to Union Square. It's walking distance to stores, eateries and cafes. It features a spacious bar/ lounge area and a restaurant. Our junior king suite was beautifully appointed with a large bathroom and a deep tub. Housekeeping service and front desk staff were attentive and amiable. The hotel's corner rooms can be...

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1Thank LinKo254
San Diego, California
Reviewed 4 days ago NEW

This is a great hotel. Let me get the missteps out of the way first, I found the walls a bit thin from the standpoint we could hear our neighbors probably more than we should have been able to, and you can REALLY hear the water pipes as others in the hotel are taking showers, etc., so the sound proofing...

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Thank TravSD
Washington DC, District of Columbia
Reviewed 5 days ago NEW

This place is near Union Square and a nice long walk from the financial district. This hotel is the same design as the Marriott Marquis hotels in NYC and Atlanta, except with earthquake bracing across the interior courtyard. Reception is up the stairs on the 3rd floor. The elevators are Charlie-and-the-Chocolate Factory great glass swooshing bullets. The gym is on...

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Helpful?
Thank offthewalls
alex9297, Manager at JW Marriott San Francisco Union Square, responded to this review

Offwalls, Thank you for taking the time to give us feedback. We are due for renovations soon, and can't wait for you to come back to our hotel to see the final design. Thank you for the lovely comment about our concierge. We strive to prove excellent service to each of our guests. We do apologize for the noise that...

Fairfax VA
Reviewed 1 week ago via mobile

Spent three nights at JW Marriott, San Francisco. The hotel location is great and the rooms are very nice. I did notice there a lot of mosquitos in the hotel. I had some buzzing in my room at night and also saw some up in the Concierge Club. There was also a mildew smell in the Club - it was...

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1Thank Elan F
Dallas, Texas
Reviewed 1 week ago via mobile

Great hotel location and very convenient. Walking distance from shopping, several Starbucks locations and a block from a cable car stop. You could also walk to Chinatown and if you are really active down to Fisherman's wharf. The room is a spacious and beautifully decorated.

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1Thank hitx94
los angeles, CA
Reviewed 1 week ago

This is a beautiful modern hotel in the heart of Union Square. Perfect location to walk to stores, restaurants and a few blocks to BART. The rooms and bath are luxurious and large. Price was in the mid-range, not in the higher end. I did have a little trouble with card keys. Almost every time I re-entered the room, the...

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1Thank samsonandriley
Sydney, Australia
Reviewed 1 week ago

We checked in to the JW Mariott late on a Friday night after a very disappointing start with a different motel chain- we had come from NY, hadn't even had a chance to use the bathroom or shower due to issues at the previous motel and the staff at the front desk that night were amazing. I can't remember the...

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3Thank sarahfirman
Seattle, Washington
Reviewed 1 week ago via mobile

Hotel is dated and dirty. Upkeep is poor and attitude of customer service staff is really poor. Lost luggage. Poor front desk staff. I would never recommend this hotel. The location is fine. Previously it was a great hotel but has gone downhill significantly in the past two years. Managers are unavailable and staff posture is to deflect issues unless...

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Thank dcbfanaj
alex9297, Front Office Manager at JW Marriott San Francisco Union Square, responded to this review

Dear dcbfanaj, Thank you for your valued feedback in regards to your recent stay with us. Your feedback is truly important to us. As we strive on delivering a memorable hotel experience, it disappoints me to see that your stay was less than satisfactory. Please accept our sincerest apology for the difficulties you have experienced during your stay. If you...

Vancouver, Canada
Reviewed 2 weeks ago

I stayed in room 1111, it was clean and roomy. The bathroom was grand, had both a bathtub and a small stand up shower. Lots of great toiletries, including Q tips and little bottles of water. Didn't really enjoy using their coffee pods machine, I think there are better ones out there. It was a comfortable place to stay, overall....

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Thank luwesa
Melbourne, Australia
Reviewed 2 weeks ago

You feel good about the JW Marriot before you get to the desk. In the heart of the city and welcoming staff and ambience. The rooms here far surpass what is offered in many big establishments re spaciouness and amenity. There's no dodging around the bed here. It feels like it's been built with hospitality rather than economy in mind....

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1Thank jaymay42
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Staying in Union Square

Neighborhood Profile
Union Square
Originally home to rallies supporting the Union Army in the Civil War, this grand square has become the city's premier shopping and entertainment district containing the largest number of upscale department stores, chic boutiques, art galleries and theaters in the city. It's a large open area where tourists and locals gather, watch cable cars and crowds go by, enjoy a snack, or plan their day of shopping and sightseeing, If feeling the pulsating energy of the city is on your agenda, Union Square is the place to soak it in.
Explore this neighborhood
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Amenities

Highlights
  • Restaurant
  • Room Service
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
GreenLeadersSilver level
About the property
  • Wheelchair access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Paid Wifi
  • Paid Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Center with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities

Additional Information about JW Marriott San Francisco Union Square

Address: 515 Mason Street, San Francisco, CA 94102 (Formerly Pan Pacific Hotel)
Location: United States > California > San Francisco > Union Square
Price Range: $254 - $677 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — JW Marriott San Francisco Union Square 4*
Number of rooms: 337
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Also Known As:
Jw Marriott San Francisco Union Square Hotel San Francisco
San Francisco Jw Marriott
Marriott San Francisco
San Francisco Marriott
Pan Pacific Hotel San Francisco
Hotel Style:
#32 Business Hotel in San Francisco
#35 Romantic Hotel in San Francisco
#36 Luxury Hotel in San Francisco
#37 Green Hotel in San Francisco
#51 Family Hotel in San Francisco
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Questions & Answers

Here's what travelers have asked, with answers from JW Marriott San Francisco Union Square staff and other travelers.
12 questions
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Questions? Get answers from JW Marriott San Francisco Union Square staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Higher floors are quieter but the corner rooms are chilly when there's bad weather and wind outside.”
 of 5 bubbles LinKo254, 4 days ago | Read review
“It's a square building, I suppose the more quiet of the four streets you look down on?”
  • GREAT bathroom!
  • Entry into guestroom
  • King-size bed
 of 5 bubbles TravSD, 4 days ago | Read review
“I asked for a room away from the elevators which was great; but I heard trucks and street noise in the early morning hours.”
 of 5 bubbles samsonandriley, 1 week ago | Read review
“high floor a must, corner room if lucky for extra windows/views.”
 of 5 bubbles ADT-NJ, 2 weeks ago | Read review
“Ask for a higher room as windows are not double glazed.”
  • View into Lobby from Lift Lobby on the 11th Floor
 of 5 bubbles Nickwaddick, 4 weeks ago | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question