We noticed that you're using an unsupported browser. The Tripadvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
Save
Share
515 Mason Street, San Francisco, CA 94102
Lowest prices for your stay
Hotel direct offer!Unlock Member Rates!
Marriott Hotels
$289
View deal
Free cancellation until 07/07/22
Reserve now, pay at stay
Expedia.com
$289
View deal
Free cancellation until 07/07/22
Reserve now, pay at stay
Traveluro
$257
View deal
Booking.com$289
Hotels.com$289
travelup.com
View all 20 deals
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
Traveler (940)
Room & Suite (500)
Dining (78)
Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
  • Hand sanitizer available to guests & staff
  • Regularly sanitized high-traffic areas
Updated 12/07/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from JW Marriott San Francisco Union Square
Updated 12/07/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#80 of 244 hotels in San Francisco
Location
4.7
Cleanliness
4.5
Service
4.3
Value
3.8
GreenLeaders Silver level
When you need a break from San Francisco's vibrant downtown, retreat to JW Marriott San Francisco Union Square, our reimagined luxury hotel. This 4-star property is an ideal choice for a vacation in the heart of Union Square, near notable San Francisco attractions like Chinatown, Fisherman's Wharf, Ghirardelli Square and the Financial District. Give your energy a boost with an invigorating workout in our hotel's modern fitness center or enjoy fine dining in our delicious restaurant, Level III, featuring locally sourced San Francisco cuisine and artisanal cocktails. Business travelers appreciate our SF hotel's modern event venues with 16,648 square feet of space, advanced AV technology, open-air terraces and our highly versatile Pacific Conference Center. Exquisitely appointed, our spacious Union Square hotel rooms feature refined furnishings and sleek, spa-inspired bathrooms. Take advantage of our convenient downtown location for a memorable stay at JW Marriott San Francisco Union Square.
Read more
Property amenities
Electric vehicle charging station
Wifi
Fitness Center with Gym / Workout Room
Bar / lounge
Bowling offsite
Pets Allowed ( Dog / Pet Friendly )
Taxi service
Business Center with Internet Access
Valet parking
Paid public parking on-site
Paid wifi
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Complimentary Instant Coffee
Complimentary tea
Conference facilities
Banquet room
Meeting rooms
24-hour security
Baggage storage
Concierge
Convenience store
Executive lounge access
Non-smoking hotel
ATM on site
Doorperson
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Show more
Room features
Bathrobes
Air conditioning
Desk
Dining area
Housekeeping
Coffee / tea maker
Cable / satellite TV
Bath / shower
Interconnected rooms available
Room service
Safe
Seating area
Separate living room
Sofa
Telephone
Bottled water
Iron
Wake-up service / alarm clock
Flatscreen TV
On-demand movies
Radio
Complimentary toiletries
Hair dryer
Show more
Room types
City view
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Green
City View
Languages Spoken
English
Hotel links
Special Offer:Unlock Member Rates!
2197Reviews34Q+A100Room tips
Traveler rating
  • 923
  • 826
  • 279
  • 104
  • 65
Time of year
Traveler type
Language
  • More
Selected filters
  • Filter
  • English
Popular mentions
Sort by:
Most Recent
Ian wrote a review Jun 2022
Los Angeles, California26 contributions64 helpful votes
I made a booking through my corporate travel agent the night before I arrived. Despite providing the hotel with their own confirmation number, my Bonvoy number, and showing them my reservation, it took them ten minutes to find my reservation. Their system showed it for two nights, but it was supposed to have been one. Rather than correct the error (which, admittedly could have been on the travel agency side), the front desk clerk told me I’d need to pay for both nights because the hotel charges an early departure penalty. I travel for business a lot and typically as long as the room is booked directly with the hotel (which it was), it isn’t a problem. I asked to speak to the manager, and was told that the manager would call me. S/he never did. The room was fine, noisy but that’s to be expected in that part of the city. It was compounded by the fact that my room’s heat remained on even when the thermostat was off, so I had to sleep with the window cracked open to avoid baking. I checked out the next day and a different front desk clerk also told me “you’re supposed to be here for two nights.” I reiterated my conversation from the day prior, he told me he couldn’t help and that the manager would email me. This also didn’t happen. Instead I was charged over $800 for one night in a mediocre hotel with exceptionally poor guest service. I will not be returning.
Read more
Date of stay: June 2022Trip type: Traveled on business
Helpful
Share
Response from Team Marriott, Guest Services / Front Office at JW Marriott San Francisco Union Square
Responded 2 days ago
Dear V2370EMianm, Thank you for taking the time to post your review. We apologize for the predicament with your reservation. Furthermore, we are truly sorry for not being able to address this concern to your satisfaction while you were here. We also understand your frustration, as one of our managers is yet to get back to you with calls or emails. We are grateful for your patience and will share your feedback appropriately as we are committed to enhancing our services on all levels. Meanwhile, we have alerted our engineering staff to make the proper adjustments to the air conditioning unit of the room you occupied. Please expect one of our team members to reach out to you shortly. We hope you will revisit and give us another chance to make a better impression. Best Regards, Anthony Le Director of Rooms
Read more
klg1829 wrote a review Jun 2022
Washington DC, District of Columbia17 contributions7 helpful votes
First of all this hotel is not up to JW Marriott standards. 20 mins to check in. Hotel is significantly understaffed. Checked in no recognition of being Titanium Status. Was immediately told that lounge was closed and no breakfast would be given, instead I was given 1000 points a night. Room upgrade top floor overlooking city. Upon checkout the person in front of me who was a titanium member received breakfast vouchers. I was not asked how my stay was. Not sure why I was treated differently. I wouldn’t stay here again
Read more
Date of stay: June 2022Trip type: Traveled on business
Helpful
Share
Response from Team Marriott, Guest Services / Front Office at JW Marriott San Francisco Union Square
Responded 1 week ago
Dear klg1829, Thank you for being a valued Marriott Bonvoy Titanium Elite member. We appreciate your loyalty to our hotels, and we truly regret not meeting your expectations. We want our guests to know our devotion to crafting quality experiences with our commitment to inspired service, and we sincerely apologize this was not your experience. Your comments have been addressed with our team to ensure we focus on preventing such concerns. We are grateful for your patience and hope you will consider giving us another opportunity in the future to regain your faith in us. Best Regards, Anthony Le Director of Rooms
Read more
Runnerny2244 wrote a review Jun 2022
Smyrna, Georgia930 contributions377 helpful votes
I very much enjoyed my stay at the JW Marriott. The staff was welcoming and check in was easy. The rooms were comfortable and spacious. Bathrooms were nice, but our shower was a little worn. The bed was comfortable and the AC worked great. Bar was very crowded in the lobby when we went down for a drink. Would stay here again.
Read more
Date of stay: June 2022Trip type: Traveled with family
Helpful
Share
VirginiaTX wrote a review Jun 2022
Dallas, TX169 contributions80 helpful votes
This is a big hotel with a large, sparse lobby. Not a lot of warmth to the hotel but it’s good if you are doing a convention and need a big space. Even though we stayed in one of the large suites (2548) it felt sterile and cold. A coffee machine is in the room which is much appreciated but there was only basic soap, shampoo and conditioner with no shower cap. The room had a nice view with a very large living space. There is a dine-in restaurant on the first floor with an additional quick mart for grab and go food. The breakfast ham and cheese muffin was sub-par. The highlight of the hotel is the bar on the 39th floor. It is a spectacular space with a gorgeous view and great tasting small plates. I highly recommend seeing this space if you are staying at the hotel.
Read more
Date of stay: June 2022Trip type: Traveled with family
Helpful
Share
Response from Team Marriott, Guest Services / Front Office at JW Marriott San Francisco Union Square
Responded 3 weeks ago
Dear VirginiaTX, Thank you for taking the time to write a detailed review of your experience at our hotel. We are glad you were pleased with the majority of your visit and that our on-site bar was the highlight of your stay. Your feedback is valuable to us as it will help us elevate our guest experience. We appreciate your recommendation and look forward to seeing you again soon. Best Regards, Anthony Le Director of Rooms
Read more
Jayanth I wrote a review May 2022
Chicago, Illinois153 contributions138 helpful votes
Recently stayed here for the first time post-Covid and glad to see this hotel hasn't missed a beat. Convenient location, exceptional staff, and very clean and functional rooms. It's a go-to for me on any business trip to SF.
Read more
Date of stay: May 2022
Location
Cleanliness
Service
Trip type: Traveled on business
Room Tip: Higher floors are a better option
See more room tips
Helpful
Share
Response from Team Marriott, Guest Services / Front Office at JW Marriott San Francisco Union Square
Responded 2 weeks ago
Dear Jayanth I, Thank you for making JW Marriott San Francisco Union Square your home away from home and for taking the time to post your great review. We are always striving to provide each guest with a distinctive experience so they can leave richer than when they arrived; therefore, we are delighted to know you continue to love our stellar downtown location and elevated accommodations. Our caring and devoted associates strive to anticipate the needs of our patrons, and we will enjoy sharing your generous compliments with them. We appreciate your loyalty and look forward to your next visit. Best Regards, Anthony Le Director of Rooms
Read more
Lindsey B wrote a review Apr 2022
Austin, Texas67 contributions39 helpful votes
The nice thing about a JW Marriott is you know to expect a certain level of quality. This isn't the most luxurious JW we've stayed in but the staff was great, rooms were clean (though a little smaller than others), the location was excellent, and everything was clean and quiet. In a city full of great food, I'd also say don't spend too much time at the hotel restaurant. It's fine (though quite pricey as hotel bars tend to be) but nothing special. Grab a drink before dinner but head out and experience great food elsewhere and come back to a great home base.
Read more
Date of stay: May 2021
Cleanliness
Service
Sleep Quality
Helpful
Share
Response from Team Marriott, Guest Services / Front Office at JW Marriott San Francisco Union Square
Responded Apr 24, 2022
Dear Lindsey B, First of all, we appreciate your loyalty to our brand, and we were glad to welcome you to JW Marriott San Francisco Union Square. We want our guests to leave well balanced and with replenished spirits; therefore, we are pleased to read your kind comments about our dedicated associates and refreshing accommodations, as well as our stellar downtown location. We hope you will come back to see us soon. Best Regards, Anthony Le Director of Rooms
Read more
Manusha2012 wrote a review Apr 2022
Kanpur, India374 contributions167 helpful votes
Nice property with good Marriott service . Very little in terms of food in the restaurant. The change of elevators to go up and down was a pain. Rooms well appointed and of course excellent beds and comfort. But as a city centre location no ambience
Read more
Date of stay: June 2021Trip type: Traveled as a couple
1 Helpful vote
Helpful
Share
Response from Team Marriott, Guest Services / Front Office at JW Marriott San Francisco Union Square
Responded Apr 13, 2022
Dear Manusha2012, Thank you for taking the time to tell us about your stay at JW Marriott San Francisco Union Square. We are glad to know you were pleased with our elevated property and authentic hospitality. It is also a pleasure to read you loved our newly renovated and spacious rooms, featuring pillow-top mattresses, soft down duvets, and modern amenities. Having said that, we regret the issues you had with our elevators and that you felt our food options were lacking in variety. We will discuss your comments with our culinary team to see where we can do better. We are grateful for your feedback and hope to have another opportunity to welcome you back for a seamless experience. Best Regards, Anthony Le Director of Rooms
Read more
Adam L wrote a review Mar 2022
New York City, New York312 contributions151 helpful votes
I stayed here for four nights on business and wanted to stay by Union Square as it was more central to everywhere where I was going It was not a packed hotel and got upgraded to the studio suite room due to my status The rate I booked thru my travel agent in Stars included breakfast. Only time I eat a hotel breakfast if it is included for normally expensive...it was not cheap and it was good and service was very good Checkin and front dest and housekeeping all very attentive I would definitely stay again if rate was good
Read more
Date of stay: March 2022
Value
Service
Sleep Quality
Trip type: Traveled on business
Room Tip: High floor and try to get a breafast included rate
See more room tips
1 Helpful vote
Helpful
Share
Response from Team Marriott, Guest Services / Front Office at JW Marriott San Francisco Union Square
Responded Mar 10, 2022
Dear Adam L, It was a pleasure reading your review of JW Marriott San Francisco Union Square. We have an exceptional team who enjoy seamlessly crafting distinctive experiences, so we will enjoy sharing your compliments with them. We are grateful for the recommendation, and we thank you for choosing us. Best Regards, Anthony Le Director of Rooms
Read more
austim wrote a review Mar 2022
Long Beach, California219 contributions103 helpful votes
What the hotel does well: It’s quiet! As a business traveler I really appreciate thick walls and not having kids or adults behaving as children running through the halls. The closets. The closets are large and well appointed. I have a large hard sided suitcase and was able to open it completely and access everything in it without having to remove it from the closet. Comfortable bedding. Slept like a baby. Where the hotel can improve. The bathrooms. While large, they only featured a shower. All the other JWs I’ve stayed in have a bath and shower or at least a combo. No desks. The room had a strange high top table that could be used as a desk, but really big enough too and they didn’t have power. Not what you want when traveling for work. Front desk team. They seemed understaffed. It took a really long time get help each time I interacted with them. They just felt kind of cold, going through the motions of their job.
Read more
Date of stay: February 2022Trip type: Traveled on business
1 Helpful vote
Helpful
Share
Response from Team Marriott, Guest Services / Front Office at JW Marriott San Francisco Union Square
Responded Mar 7, 2022
Dear Lbtim, We appreciate you choosing us and providing valuable feedback about your stay. We want each of our guests to leave richer than when they arrived, and we are disappointed that we did not meet this goal. We hope you will give us another opportunity to show you our commitment to quality and enriching experiences. Best Regards, Anthony Le Director of Rooms
Read more
bella016 wrote a review Feb 2022
Whitchurch, United Kingdom266 contributions117 helpful votes
Great location, easy enough to walk to China town, Union square, restaurants etc. Check-in went smoothly, no information offered by Staff. Room in 14th floor, supposed to have had a city view but wasn’t what we were hoping for. A similar layout to Marriott Marquis in NY but no-where near as grand. Room ok, that & beds on the small side for 4 adults but bathroom huge. Didn’t hear a sound from other guests though which is always a bonus. Free bottles of water in the room which were handy. No house-keeping. Apparently you have to request this now so had to go down to reception several times as didn’t have enough towels. Had items on my bill I hadn’t purchased from the mini bar. How they could charge for things we hadn’t had when no-one comes in the room is a mystery, plus WiFi wasn’t free so always best to check the bill. Emailed requests before arriving but no reply or taking into account those requests.
Read more
Date of stay: February 2022Trip type: Traveled with family
Helpful
Share
Response from Team Marriott, Guest Services / Front Office at JW Marriott San Francisco Union Square
Responded Mar 1, 2022
Dear Bella016, We appreciate you choosing us and providing valuable feedback about your stay. We want each of our guests to leave richer than when they arrived, and we are disappointed that we did not meet this goal. We hope you will give us another opportunity to show you our commitment to quality and enriching experiences. Best Regards, Anthony Le Director of Rooms
Read more
Previous
123456
PRICE RANGE
$274 - $447 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
jw marriott san francisco union square hotel san francisco, san francisco jw marriott, marriott san francisco, san francisco marriott, pan pacific hotel san francisco
FORMERLY KNOWN AS
Pan Pacific Hotel
LOCATION
United StatesCaliforniaSan FranciscoDowntown San Francisco / Downtown / Theater District / Union Square / Lower Nob Hill
NUMBER OF ROOMS
344
Is This Your Tripadvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing
Frequently Asked Questions about JW Marriott San Francisco Union Square
Which popular attractions are close to JW Marriott San Francisco Union Square?
Nearby attractions include Marrakech Magic Theater (0.2 miles), San Francisco Playhouse (0.06 miles), and Biscuits and Blues (0.07 miles).
What are some of the property amenities at JW Marriott San Francisco Union Square?
Some of the more popular amenities offered include an on-site restaurant, a lounge, and a fitness center.
Which room amenities are available at JW Marriott San Francisco Union Square?
Top room amenities include air conditioning, a flat screen TV, and a desk.
What food & drink options are available at JW Marriott San Francisco Union Square?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at JW Marriott San Francisco Union Square?
Yes, paid public parking on-site and valet parking are available to guests.
What are some restaurants close to JW Marriott San Francisco Union Square?
Conveniently located restaurants include Lapisara Eatery, Liholiho Yacht Club, and Tacorea.
Are there opportunities to exercise at JW Marriott San Francisco Union Square?
Yes, guests have access to a fitness center during their stay.
Is JW Marriott San Francisco Union Square located near the city center?
Yes, it is 0.7 miles away from the center of San Francisco.
Are any cleaning services offered at JW Marriott San Francisco Union Square?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at JW Marriott San Francisco Union Square?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does JW Marriott San Francisco Union Square offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.