JW Marriott San Francisco Union Square
Lowest prices for your stay
Hotel direct offer!Unlock Member Rates!
Lock in the lowest price from these sites
Hotels.com$279
Booking.com$279
JW Marriott$279
Travelocity$279
Priceline$279
Vio.com$279
View all 21 deals
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
Full view
View all photos (1,000)1,000
Room & Suite (502)
Dining (78)
About
#85 of 248 hotels in San Francisco
Location
4.7
Cleanliness
4.5
Service
4.3
Value
3.8
GreenLeaders Silver level
When you need a break from San Francisco's vibrant downtown, retreat to JW Marriott San Francisco Union Square, our reimagined 4-star luxury hotel. Give your energy a boost with an invigorating workout in our hotel's modern fitness center, or enjoy fine dining in our delicious restaurant, featuring locally sourced San Francisco cuisine and artisanal cocktails. Business travelers appreciate our SF hotel's modern event venues. Take advantage of our convenient downtown location for a memorable stay at JW Marriott San Francisco Union Square.
Read more
Suggest edits to improve what we show.Improve this listing
Property amenities
Electric vehicle charging station
Wifi
Fitness Center with Gym / Workout Room
Bar / lounge
Bowling offsite
Pets Allowed ( Dog / Pet Friendly )
Taxi service
Conference facilities
Valet parking
Paid public parking on-site
Paid wifi
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Banquet room
Meeting rooms
Convenience store
Executive lounge access
Non-smoking hotel
ATM on site
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Show more
Room features
Bathrobes
Air conditioning
Desk
Dining area
Coffee / tea maker
Cable / satellite TV
Sofa bed
Bath / shower
Housekeeping
Interconnected rooms available
Room service
Safe
Seating area
Separate living room
Sofa
Telephone
Bottled water
Iron
Wake-up service / alarm clock
Refrigerator
Flatscreen TV
On-demand movies
Radio
Complimentary toiletries
Hair dryer
Show more
Room types
City view
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Green
City View
Languages Spoken
English, Spanish, Chinese
Location
100Great for walkers
Grade: 100 out of 100
247Restaurantswithin 0.3 miles
124Attractionswithin 0.3 miles
Contact
515 Mason Street, San Francisco, CA 94102
Getting there
Powell StBART6 min
Powell StMuni6 min
Rental CarsSee rental cars from $37/day
2214Reviews34Q+A100Room tips
Reviews
Traveler rating
- 930
- 828
- 284
- 106
- 66
Time of year
Traveler type
Language
More
Selected filters
- Filter
- English
Popular mentions
Sort by:
Most Recent
Firstly, the service provided by the front desk staff, Blanca, was extremely poor. Her attitude was unhelpful and rude, which left a negative impression on me. Secondly, the restaurant's (Level 3) utensils were not properly cleaned and were covered in tomato sauce. This is unacceptable and unhygienic, especially during these times where hygiene is of utmost importance. Lastly, the overall service at this hotel was lacking, and this was the worst Marriott experience I have had. As a loyal Marriott customer, I expect a certain standard of service, which was not met during my stay at your hotel.
Read more
Date of stay: March 2023Trip type: Traveled as a couple
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Team Marriott, Guest Services / Front Office at JW Marriott San Francisco Union Square
Responded yesterday
Dear eddychaw, Thank you for taking the time to post your review and your loyalty to our brand. We want each of our guests to leave us with replenished spirits and know our commitment to genuine and seamless service. Please accept our apologies for not meeting these expectations. We will address your feedback with the appropriate individuals, and we are grateful for your insight. We have also taken note of your additional concern regarding the cleanliness of utensils and have relayed it accordingly, as maintaining a refreshing and enriching environment for our patrons is of utmost importance to us. We appreciate your patience and hope to have another opportunity to provide you with the tailored and authentic hospitality for which we are known. Best Regards, Anthony Le Director of Rooms
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Comfortable stay. Check-in was seamless. Not crazy about the dreaded destination fees, but it came with credit for the bar/restaurant/room service, plus others. The stand-in bartender was nice. Valet folks was always nice as well, greeting me/guests as they returned to the hotel. I liked this property...until a day after I left; received an email from the hotel claiming that I took a full size bottle of shower gel and they were going to charge me $30. First of all, I haven't had the pleasure staying at a nice property (I am a Lifetime Titanium member with Marriott Bonvoy) where they leave out full size bottles for guests. Some properties have full sized bottles affixed to the walls in the shower. Secondly, I did not take the bottle of shower gel. Obviously this is a he said/she said issue. But why would a property leave out full size bottles for guests? Was this in hope of guests taking them and charging them $30/bottle? I responded to them and they said they were giving me a "one time exception" and will credit me for the charge. I did not appreciate the language used. Definitely need more training if they were to expect high level guests to return.…
Read more
Date of stay: February 2023Trip type: Traveled solo
Value
Location
Service
Room Tip: Take a picture of the toiletries in your room right before departure, otherwise they may charge you.
See more room tips
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
Response from Team Marriott, Guest Services / Front Office at JW Marriott San Francisco Union Square
Responded 3 weeks ago
Dear Wils0nL, Thank you for taking the time to share your experience and for letting us know that your overall visit was enjoyable. We truly appreciate your loyalty to the brand and apologize for the incident you outlined that left a negative impression on you. We want each of our guests to leave richer than when they arrived, and we are disappointed that we did not meet this goal. We sincerely hope you will give us another opportunity to show you our commitment to quality and enriching experiences. Best Regards, Anthony Le Director of Rooms
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Arrived early in the morning and found out the room was not ready. The front desk checked me in first and kept my luggage while I roam around. Stayed on the 18th floor. Allowed me to extend as I had a late evening flight. The bell hop was very helpful to keep my luggage after I checked out and went around to roam before coming back to pick up my luggage and depart for my late evening flight. Quiet hotel.
Read more
Date of stay: January 2023
Location
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Team Marriott, Guest Services / Front Office at JW Marriott San Francisco Union Square
Responded Feb 6, 2023
Dear 84larryl, Thank you for sharing about your stay at JW Marriott San Francisco Union Square. We appreciate the flattering remarks and are glad you loved your time with us. We are happy we were able to honor your late check-out request. However, we are sorry that your room was not ready upon your arrival and for any inconvenience this caused. We are grateful for your patience and are delighted to know the remainder of your visit was enjoyable. We hope you will give us another opportunity to show you our commitment to quality and enriching experiences. Best Regards, Anthony Le Director of Rooms
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
JW Marriott SF unique hotel with not much shortcomings, you will like it very much. Perfect location and services. The room was super clean. Food was great. Everything was just perfect. Staff was supportive. I felt very good and definitely want to come back while in San Francisco.
Read more
Date of stay: December 2022Trip type: Traveled on business
Rooms
Location
Service
Room Tip: higher floor
See more room tips
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Team Marriott, Guest Services / Front Office at JW Marriott San Francisco Union Square
Responded Feb 6, 2023
Dear 150ladislavp, Thank you for the great review. We are delighted we could provide you with an enriching visit with our stellar downtown location, well-appointed accommodations, and the food we offer. We have an exceptional team who enjoy seamlessly crafting distinctive experiences, so we will enjoy sharing your compliments with them. It was our pleasure serving you at JW Marriott San Francisco Union Square, and we look forward to seeing you again soon. Best Regards, Anthony Le Director of Rooms
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Stayed here on vacation. Room was large and very clean. We appreciated the smart TV so we could stream our favourite shows and the in room fridge and coffee maker. Room was large and super quiet for such a busy location. Bathroom was small and water pressure was weak but that's likely not unique to the hotel. Staff was very nice and helpful. We got room service breakfast a few times and one morning they just forgot the order. They were super apologetic and comped the meal which was unexpected and nice. Would definitely stay here again.
Read more
Date of stay: September 2022Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Team Marriott, Guest Services / Front Office at JW Marriott San Francisco Union Square
Responded Dec 29, 2022
Dear AdrienneC948, Thank you for choosing us and leaving your warm remarks. We are delighted we could enrich your journey with our spacious rooms and modern amenities. We are particularly pleased to know you enjoyed our dedicated associates and in-room dining. We look forward to welcoming you back to JW Marriott San Francisco Union Square. We wish you a wonderful holiday season. Best Regards, Anthony Le Director of Rooms
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Reception was cold and unfriendly, no interest in sharing the benefits for elite titanium. Upon me asking, I was given coupons for the breakfast in lieu of the closed lounge that did not cover the cost of the breakfast. Really not up to JW name.
Read more
Date of stay: November 2022Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
2 Helpful votes
Helpful
Response from Team Marriott, Guest Services / Front Office at JW Marriott San Francisco Union Square
Responded Dec 23, 2022
Dear X7592ETdouglasr, First and foremost, we appreciate you being a valued Marriott Bonvoy Titanium Elite member, and we thank you for taking the time to leave your review. We are genuinely sorry for not meeting your expectations and for the unsatisfactory service you received at our front desk. We have shared your comments with the appropriate individuals to ensure a better outcome going forward and to make sure our loyal travelers are receiving the experience they expect and deserve. We are grateful for your feedback and hope you will consider giving us another chance to show our commitment to authentic hospitality. Best Regards, Anthony Le Director of Rooms
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
In her day I bet this was a special spot for an overnight stay. Today it is more tired and beat. Lobby bar was very nice, but once you left to head to the rooms the carpet and furnishings were tired. There are better Marriott properties in the area in my opinion.
Read more
Date of stay: September 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Team Marriott, Guest Services / Front Office at JW Marriott San Francisco Union Square
Responded Dec 23, 2022
Dear Stewart J, Thank you for staying with us and for your review. While we are glad to read you liked our lobby bar, we are sorry for not meeting your expectations with our overall property and the condition of our rooms. We have taken note of the concerns you raised and have shared them appropriately as we continually work to keep our accommodations elevated and polished. We are grateful for your feedback, as it helps us improve, and we hope to have the opportunity to host you again in the future. Best Regards, Anthony Le Director of Rooms
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
For me, it all starts at check-in -- we had a terrific guy named Rick, who checked us in quickly, efficiently and with a great personality - he told us about all that was going on at the hotel and gave us a ton of information. This hotel is located in a place that is so convenient to Union Square! Our room at the hotel was perfect and it really couldn't have been a better experience!
Read more
Date of stay: November 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
We stayed here one night October 8th. First at valet parking it was very disorganized upon checking in, we were given wrong instructions for leaving our car. Then at the checkin desk when asking for a third key the attendant was insistent on telling me if 4 keys were issued I’d have to have all keys reprogrammed. Also she never gave me the choice of food/beverage credit or bonus points, just said I gave you the points, only later when I came down and requested was it changed to the credit. I gave a credit card at checkin and at checkout they used a different card, don’t know why, but caused me to lose out on a $50 promotion on my amex card. We had a junior suite nice enough but only provided two 10 ounce bottles of complimentary water, I would expect more in a junior suite as complimentary given there was a coffee maker, seems they’d have water for using it free as well. Checked out bellman didn’t help husband with luggage too busy in conversation amongst themselves only when asked by me did they provide 3 waters for our drive. The hotel is very clean but the people are cold, non engaging, and inhospitable. Definitely won’t stay here again. Side note told them celebrating our Anniversary and all we got was “happy anniversary” not a drink on the house or anything.…
Read more
Date of stay: October 2022Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
2 Helpful votes
Helpful
Response from Team Marriott, Guest Services / Front Office at JW Marriott San Francisco Union Square
Responded Oct 11, 2022
Dear yogimba, Thank you for staying with us for your anniversary. We are glad you enjoyed our clean and well-maintained property. However, we apologize for the problem you experienced with our service. Seamless and inspiring hospitality is our top priority, and we regret the inconvenience this caused. We will share your concerns with the appropriate individuals to improve our performance in these areas. We understand your frustration and are grateful for your patience. We hope you will revisit us for a more enriching experience. Best Regards, Anthony Le Director of Rooms
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We stayed here for 4 days and enjoyed our stay. The room was spacious, modern and clean, with all facilities you'd expect. The bathroom is modern, with a spacious shower and the A/C was effective and, most importantly, quiet. Room service was faster than expected, delivering good quality, hot food direct from the restaurant and with a friendly smile. We found the associates at reception to be very helpful, providing us with useful vouchers and helping a lot to split the bill, as we needed. We were surprised to see the significant daily room rate fluctuation though. The breakfast served is nothing special, with average service and did not meet the standards of the rest of the hotel. We were also slightly disappointed to find access to the sky terrace was locked.
Read more
Date of stay: October 2022
Value
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
Response from Team Marriott, Guest Services / Front Office at JW Marriott San Francisco Union Square
Responded Oct 6, 2022
Dear markjholloway, Thank you for taking the time to evaluate your stay at JW Marriott San Francisco Union Square. It is a pleasure to read you were satisfied with our newly renovated and spacious rooms, featuring pillow-top mattresses, soft-down duvets, and modern amenities. We are also glad to know you were pleased with our stellar location and the devoted service provided by our front desk associates. Having said that, we regret not meeting some of your expectations and your disappointment with the breakfast we serve. We will discuss your comments with our food and beverage team to see where we can do better. We value your feedback and hope to host you again in the future. Best Regards, Anthony Le Director of Rooms
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
PRICE RANGE
$277 - $436 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
jw marriott san francisco union square hotel san francisco, san francisco jw marriott, marriott san francisco, san francisco marriott, pan pacific hotel san francisco
FORMERLY KNOWN AS
Pan Pacific Hotel
LOCATION
United StatesCaliforniaSan FranciscoDowntown San Francisco / Downtown / Theater District / Union Square / Lower Nob Hill
NUMBER OF ROOMS
344
Is This Your Tripadvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.
Claim Your ListingJW MARRIOTT SAN FRANCISCO UNION SQUARE - Updated 2023 Prices & Hotel Reviews (CA)
Frequently Asked Questions about JW Marriott San Francisco Union Square
Which popular attractions are close to JW Marriott San Francisco Union Square?
Nearby attractions include Marrakech Magic Theater (0.2 miles), San Francisco Playhouse (0.06 miles), and Biscuits and Blues (0.07 miles).
What are some of the property amenities at JW Marriott San Francisco Union Square?
Some of the more popular amenities offered include an on-site restaurant, a lounge, and a fitness center.
Which room amenities are available at JW Marriott San Francisco Union Square?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at JW Marriott San Francisco Union Square?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at JW Marriott San Francisco Union Square?
Yes, paid public parking on-site and valet parking are available to guests.
What are some restaurants close to JW Marriott San Francisco Union Square?
Conveniently located restaurants include Lapisara Eatery, Liholiho Yacht Club, and Fino Bar & Ristorante.
Are there opportunities to exercise at JW Marriott San Francisco Union Square?
Yes, guests have access to a fitness center during their stay.
Is JW Marriott San Francisco Union Square located near the city center?
Yes, it is 0.7 miles away from the center of San Francisco.
Are any cleaning services offered at JW Marriott San Francisco Union Square?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at JW Marriott San Francisco Union Square?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does JW Marriott San Francisco Union Square offer any business services?
Yes, it conveniently offers meeting rooms, a banquet room, and conference facilities.