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JW Marriott San Francisco Union Square

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JW Marriott San Francisco Union Square
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1,672 Reviews from our TripAdvisor Community

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Showing 1,534: English reviews
Ketchum, Idaho
Level Contributor
141 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 62 helpful votes
Reviewed 5 days ago NEW

Stayed here for 7 nights.Large hotel that is ok. Staff is lovely and easy check in on the 3rd floor.The rooms are ok but get a room on a high floor to get a view of the city and natural light.Hotel is very convenient to all the city sites. Taxies and Uber work great picking you up or dropping you... More 

Helpful?
Thank Bross24
az
Level Contributor
127 reviews
75 hotel reviews
common_n_hotel_reviews_1bd8 90 helpful votes
Reviewed 5 days ago NEW

We decided to travel to San Francisco for the Thanksgiving weekend and chose to stay at the JW Marriott. The location of this property is excellent. We flew into SFO and took the BART to the Powell Street station, It was a pretty easy walk from the station to the hotel. Every staff member we came into contact with over... More 

Helpful?
Thank kmjg
Dallas, Texas
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 5 days ago NEW

BREAK IN OF ROOM!!! SHOCKED AND APPALLED at the lack of customer service that has been shown to us regarding the break in of our room. There was no key card evidence of someone using a key? Really? Sounds like an inside job to me........ A hotel of this caliber and no one can provide me with video footage and... More 

Helpful?
3 Thank bfarha76
Palm Springs, California
Level Contributor
43 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed 6 days ago NEW

This hotel was perfection from the minute we walked in! Upon check-in, we were greeted with two glasses of sangria, which was exactly what we needed! The lobby of this hotel is magnificent! You can stand in the middle and look up and see all the way to the top floor. There is a lovely, welcoming fireplace to sit in... More 

Helpful?
Thank Sarah R
alex9297, Manager at JW Marriott San Francisco Union Square, responded to this review

Dear Sarah R, Thank you so much for sharing your delightful comments! We are so glad to hear that you enjoyed your stay with us in so many ways. We are thrilled to pass these kind comments on to our Staff. We hope you enjoy the holiday season and that you will have the chance to stay with us again... More 

Denver, Colorado
Level Contributor
307 reviews
38 hotel reviews
common_n_hotel_reviews_1bd8 85 helpful votes
Reviewed 1 week ago NEW

The last time I stayed at this property was in 2012; thus 4 years has passed. I recall this hotel fondly as at the time it met every level of my expectations! I returned with that warm glow awaiting the same experience. It seems that time has led to additional wear and tear on this property; and it may be... More 

Helpful?
Thank leoclab
Boston, Massachusetts
Level Contributor
147 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 53 helpful votes
Reviewed 1 week ago

I'm being somewhat generous with a very good rating. Staying for a week thru the Thanksgiving holiday and the same length this past June gave me a good comparison with the past stays at the JW. I've made it our choice of hotels in San Francisco for the last 7 to 10 years; I now will consider other alternatives. For... More 

Helpful?
Thank fcarr
San Francisco, United States
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 1 week ago

Room is just okay, but I was expecting more out of a 4 star hotel. It does the trick - clean, comfortable bed - but this JW is outdated and feels older with the set up. Showers are really small. View from the 10th floor is poor considering I'm a Gold member. The concierge lounge is okay and has some... More 

Helpful?
Thank Jeanne N
alex9297, Front Office Manager at JW Marriott San Francisco Union Square, responded to this review

Jeanne N., Thank you for taking the time to submit your feedback in regards to your recent stay with us. As we are always striving to exceed guest expectations to provide memorable hotel experiences, it is so disappointing to hear we have fallen short of our goal during your stay. If you have any further comments or feedback, please do... More 

California
Level Contributor
52 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
Reviewed 1 week ago

This hotel may look drab from the outside, but is nice on the inside. The room was clean and comfortable. We were pleased by an unexpected early check-in and a very easy mobile check-in process. All the staff we encountered were friendly and helpful. My wife and I were there to shop and see a concert, so the location was... More 

Helpful?
Thank CaliforniaNerdboy
alex9297, Manager at JW Marriott San Francisco Union Square, responded to this review

Dear CaliforniaNerdboy, We are delighted to hear that you had an excellent stay with us, beginning with an early check-in and that you were able to enjoy our great shopping location as well as your concert. We will be happy to pass your kind comments on to our staff. Thank you very much for taking the time to write about... More 

Lagos, Nigeria
Level Contributor
230 reviews
65 hotel reviews
common_n_hotel_reviews_1bd8 82 helpful votes
Reviewed 1 week ago via mobile

Got moved to the JW after a mixup from Expedia at the other Marriott. The welcome was very good with Tiffany a the front desk being very helpful and generally excellent throughout our stay. The room was well appointed, not too much deluxe and certainly more than spartan. Had a so so view of the area from the room. The... More 

Helpful?
Thank jollofmaster
London
Level Contributor
103 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
Reviewed 2 weeks ago

We were very happy with this hotel, starting with the white wine sangria upon checking in! The staff were very friendly and helpful, the room was very comfortable and clean and the capper was the location. We were only a few minute walk from Union Square and all the shops. I would recommend this hotel with o e caveat, in... More 

Helpful?
Thank GKimb
alex9297, Manager at JW Marriott San Francisco Union Square, responded to this review

Dear GKimb, We are so glad to hear that you had a great stay with us at the JW Marriott San Francisco Union Square and that you enjoyed the sangria upon checking in as well as the shopping in our great location. We will be happy to pass on your kind comments to our Staff and yes, as you said,... More 

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Staying in Union Square

Neighborhood Profile
Union Square
Originally home to rallies supporting the Union Army in the Civil War, this grand square has become the city's premier shopping and entertainment district containing the largest number of upscale department stores, chic boutiques, art galleries and theaters in the city. It's a large open area where tourists and locals gather, watch cable cars and crowds go by, enjoy a snack, or plan their day of shopping and sightseeing, If feeling the pulsating energy of the city is on your agenda, Union Square is the place to soak it in.
Explore this neighborhood
Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Restaurant
  • Room Service
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
GreenLeadersSilver level
About the property
  • Wheelchair access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Paid Wifi
  • Paid Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Center with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities

Additional Information about JW Marriott San Francisco Union Square

Address: 515 Mason Street, San Francisco, CA 94102 (Formerly Pan Pacific Hotel)
Location: United States > California > San Francisco > Union Square
Price Range: $184 - $507 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — JW Marriott San Francisco Union Square 4*
Number of rooms: 337
Reservation Options:
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Also Known As:
Jw Marriott San Francisco Union Square Hotel San Francisco
San Francisco Jw Marriott
Marriott San Francisco
San Francisco Marriott
Pan Pacific Hotel San Francisco
Hotel Style:
#32 Business Hotel in San Francisco
#35 Romantic Hotel in San Francisco
#38 Luxury Hotel in San Francisco
#39 Green Hotel in San Francisco
#51 Family Hotel in San Francisco
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Questions & Answers

Here's what travelers have asked, with answers from JW Marriott San Francisco Union Square staff and other travelers.
12 questions
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See all questions (12)

Questions? Get answers from JW Marriott San Francisco Union Square staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“very high floor”
 of 5 bubbles Bross24, 5 days ago | Read review
“Room 1821 has a nice city view.”
 of 5 bubbles GKimb, 2 weeks ago | Read review
“Request a Bay view.”
 of 5 bubbles PDEYES, 5 weeks ago | Read review
“Higher floors have less street noise.”
 of 5 bubbles kgracieg, Oct 20, 2016 | Read review
“The higher the floor, the better the view.”
 of 5 bubbles TravelGalBT, Oct 19, 2016 | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question
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