This hotel bills you $66 for "valet" parking, but be advised, they don't actually offer valet service except for banker hours. I had to get a ride on a golf cart with all of my bags and then drive the car out of the garage early in the morning, and was still charged $66. When we called to have only one day of the valet removed, we were informed it was the same price even if you self park! What a joke. Terrible experience. I've heard they are really suffering so they are sticking it to guests like this.
i am not sure what to think about this property. the rooms are very clean and nice. the lobby was huge, unfortunately not decorated due to current events. Staff was nice and helpful. Provided great breakfast for elite members due to lounge closure. One night it took 1.5 hours to have plastic cup delivered to room, I understand due to fewer workers based off occupancy. when everything is back to normal i would like to visit again and see it in full swing.
I reserved this place because I needed a place to stay to evacuate from the wildfire. As I was entering the hotel, the security guy stopped me and asked if I had a reservation. I told him my name, but he couldn’t locate my reservation. When I asked him if I can just go up to the front desk and locate my reservation there, he physically blocked me, reciting the phrase “Sir, this is for your safety,”. The situation escalated from there, as I was stressed out from the evacuation and had a terrified cat in the pet carrier as I had to vacate home, all the while the security guy was acting like a trigger-happy TSA agent. Even after I was allowed in, he followed me to the elevator insisting it was for my safety! I have to admit it wasn’t my proudest moment but at the same time I don’t think it’s the right way to treat guests. The person at the front desk was nice and the room was great though.…
Stayed there just before the big Covid-19 exploded and it was a great experience. The room was clean, great bed and easy access to the elevators but the hotel has just no great location. But this is not a big problem but it more "a shame" that this great hotel could be on the top of a hill in this great city . The executive lounge was great with top service and smiling staff. For me an experienced Marriott BonVoy member from the european Marriott lounges that "the booze" is more or less free of use and it was made clear that rule did not apply in the JW Marriott @ Union Sq. Anyway - superstar and we'll be back after Covid-19 and after the master has left the building
I stayed at the JW during the COVID crisis. I have also stayed at the Marriott Marquis and Park Central in June and July 2020, and like both of those hotels better than the JW. All three are very nice hotels. Care and effort have obviously been taken to keep patrons safe. I was a bit disappointed in the room. I upgraded to a junior suite, but the room is a standard double queen room with one bed removed and a L-shaped sofa in it's place. The sofa itself was quite dated and needed to be replaced. I thought the neighborhood was not as safe as either of the other two places I stayed, and for me, not as convenient a walk to the financial district. A fine hotel, but for me there are better options.
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