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JW Marriott San Francisco Union Square

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515 Mason Street, San Francisco, CA 94102
COVID-19 update: See the added health and safety measures this property is taking.Read more
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Traveler (910)
Room & Suite (469)
Dining (76)
Travel safe during COVID-19
What you can expect during your stay
  • Hand sanitizer available to guests & staff
  • Regularly sanitized high-traffic areas
Updated 06/29/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from JW Marriott San Francisco Union Square
Updated 06/29/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#66 of 247 hotels in San Francisco
Location
Cleanliness
Service
Value
Travelers' Choice
GreenLeaders Silver level
Discover luxury in a recently remodeled guestroom at JW Marriott San Francisco Union Square, a 4-star hotel in downtown San Francisco, California situated near the best shopping in Union Square. We're also moments from AT&T Park, Chinatown the Financial District.
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Full view
Property amenities
Electric vehicle charging station
Wifi
Fitness Center with Gym / Workout Room
Bar / lounge
Nightclub / DJ
Pets Allowed ( Dog / Pet Friendly )
Taxi service
Conference facilities
Valet parking
Paid wifi
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Banquet room
Meeting rooms
Baggage storage
Concierge
Convenience store
Gift shop
Newspaper
Non-smoking hotel
ATM on site
Doorperson
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Ironing service
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Room features
Allergy-free room
Air conditioning
Housekeeping
Room service
Safe
Flatscreen TV
On-demand movies
Room types
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Green
Centrally Located
Hotel links
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Location

Full view
100Great for walkers
Grade: 100 out of 100
310Restaurantswithin 0.3 miles
127Attractionswithin 0.3 miles
2,153Reviews28Q+A100Room tips
Traveler rating
  • 908
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  • 273
  • 101
  • 59
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Popular mentions
Jack Thompson wrote a review Oct 2020
Florida13 contributions24 helpful votes
This hotel bills you $66 for "valet" parking, but be advised, they don't actually offer valet service except for banker hours. I had to get a ride on a golf cart with all of my bags and then drive the car out of the garage early in the morning, and was still charged $66. When we called to have only one day of the valet removed, we were informed it was the same price even if you self park! What a joke. Terrible experience. I've heard they are really suffering so they are sticking it to guests like this.
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Date of stay: October 2020Trip type: Traveled on business
1 Helpful vote
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Response from Team Marriott, Agency / Consultant at JW Marriott San Francisco Union Square
Responded Oct 28, 2020
Dear Rich44N, Thank you for choosing us and for taking the time to evaluate your stay. We regret your disappointment with our valet fees, and we apologize for not meeting your expectations. We appreciate you pointing out the things you would change. Everything we do is aimed at providing an enriching guest experience, and we are grateful for the feedback that helps us improve. We hope to host you again so we can show you our commitment to craft and quality. Best Regards, Mwanza Major Director of Operations
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Brian D wrote a review Oct 2020
Dallas, Texas77 contributions56 helpful votes
i am not sure what to think about this property. the rooms are very clean and nice. the lobby was huge, unfortunately not decorated due to current events. Staff was nice and helpful. Provided great breakfast for elite members due to lounge closure. One night it took 1.5 hours to have plastic cup delivered to room, I understand due to fewer workers based off occupancy. when everything is back to normal i would like to visit again and see it in full swing.
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Date of stay: October 2020
Value
Rooms
Service
1 Helpful vote
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Response from Team Marriott, Agency / Consultant at JW Marriott San Francisco Union Square
Responded Oct 13, 2020
Dear briandZ4157KE, As a member of Marriott Bonvoy, we appreciate your loyalty to our brands, and we are glad we could welcome you to the JW Marriott San Francisco Union Square. Thank you for letting us know about your enriching experience and how much you were pleased with our gracefully appointed rooms and dedicated associates. We are grateful for your feedback, and we look forward to welcoming you back for another thoughtfully crafted stay. Best Regards, Mwanza Major Director of Operations
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Econ1984 wrote a review Aug 2020
Santa Cruz, California1 contribution1 helpful vote
I reserved this place because I needed a place to stay to evacuate from the wildfire. As I was entering the hotel, the security guy stopped me and asked if I had a reservation. I told him my name, but he couldn’t locate my reservation. When I asked him if I can just go up to the front desk and locate my reservation there, he physically blocked me, reciting the phrase “Sir, this is for your safety,”. The situation escalated from there, as I was stressed out from the evacuation and had a terrified cat in the pet carrier as I had to vacate home, all the while the security guy was acting like a trigger-happy TSA agent. Even after I was allowed in, he followed me to the elevator insisting it was for my safety! I have to admit it wasn’t my proudest moment but at the same time I don’t think it’s the right way to treat guests. The person at the front desk was nice and the room was great though.
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Date of stay: August 2020
1 Helpful vote
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Response from Team Marriott, Agency / Consultant at JW Marriott San Francisco Union Square
Responded Aug 26, 2020
Dear Econ1984, Thank you for choosing to stay with us. We appreciate you sharing your concerns. We are passionate about providing warm, inspired service; therefore we want to extend our apologies for how our security officer handled your arrival. We certainly understand your frustrations and will ensure this does not happen again. Thank you for choosing us, and we hope to have another opportunity to provide you with the attentive hospitality for which we are known. Best Regards, Mwanza Major Director of Operations
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preben k wrote a review Aug 2020
Hovik, Norway1,030 contributions80 helpful votes
+1
Stayed there just before the big Covid-19 exploded and it was a great experience. The room was clean, great bed and easy access to the elevators but the hotel has just no great location. But this is not a big problem but it more "a shame" that this great hotel could be on the top of a hill in this great city . The executive lounge was great with top service and smiling staff. For me an experienced Marriott BonVoy member from the european Marriott lounges that "the booze" is more or less free of use and it was made clear that rule did not apply in the JW Marriott @ Union Sq. Anyway - superstar and we'll be back after Covid-19 and after the master has left the building
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Date of stay: March 2020
Value
Service
Sleep Quality
2 Helpful votes
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Response from Team Marriott, Agency / Consultant at JW Marriott San Francisco Union Square
Responded Aug 7, 2020
Dear preben k, Thank you for being a valued Marriott Bonvoy member and for sharing about your experience at JW Marriott San Francisco Union Square. We are delighted we could enrich your journey with our newly renovated, spacious rooms and that our associates at the executive lounge left a great impression with their tailored service. However, we regret that you did not like our location. We appreciate your feedback, and we look forward to accommodating you again on your next visit to the San Francisco area. Best Regards, Mwanza Major Director of Operations
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Adam Hutter wrote a review Jul 2020
Marlboro, New Jersey24 contributions22 helpful votes
I stayed at the JW during the COVID crisis. I have also stayed at the Marriott Marquis and Park Central in June and July 2020, and like both of those hotels better than the JW. All three are very nice hotels. Care and effort have obviously been taken to keep patrons safe. I was a bit disappointed in the room. I upgraded to a junior suite, but the room is a standard double queen room with one bed removed and a L-shaped sofa in it's place. The sofa itself was quite dated and needed to be replaced. I thought the neighborhood was not as safe as either of the other two places I stayed, and for me, not as convenient a walk to the financial district. A fine hotel, but for me there are better options.
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Date of stay: July 2020
Value
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Trip type: Traveled on business
1 Helpful vote
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Response from Team Marriott, Agency / Consultant at JW Marriott San Francisco Union Square
Responded Jul 31, 2020
Dear 63Spyder, Thank you for taking the time to share your experience; we appreciate you choosing us for your San Francisco visit. We want to extend our sincere apologies for not exceeding your expectations during your time with us. We believe in attention to craft and detail and how they make a significant impact on your overall impression. We would welcome another opportunity to bestow the inspired service for which we are known. Thank you again for your feedback, and we hope to see you soon. Best Regards, Mwanza Major Director of Operations
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PRICE RANGE
$199 - $506 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
jw marriott san francisco union square hotel san francisco, san francisco jw marriott, marriott san francisco, san francisco marriott, pan pacific hotel san francisco
FORMERLY KNOWN AS
Pan Pacific Hotel
LOCATION
United StatesCaliforniaSan FranciscoDowntown San Francisco / Downtown / Theater District / Union Square / Lower Nob Hill
NUMBER OF ROOMS
337
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Frequently Asked Questions about JW Marriott San Francisco Union Square
Which popular attractions are close to JW Marriott San Francisco Union Square?
Nearby attractions include San Francisco Urban Adventures (0.3 miles), Marrakech Magic Theater (0.2 miles), and San Francisco Playhouse (0.06 miles).
What are some of the property amenities at JW Marriott San Francisco Union Square?
Some of the more popular amenities offered include an on-site restaurant, a lounge, and a fitness center.
What food & drink options are available at JW Marriott San Francisco Union Square?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at JW Marriott San Francisco Union Square?
Yes, valet parking is available to guests.
What are some restaurants close to JW Marriott San Francisco Union Square?
Conveniently located restaurants include Tacorea, Lapisara Eatery, and Liholiho Yacht Club.
Are there opportunities to exercise at JW Marriott San Francisco Union Square?
Yes, guests have access to a fitness center during their stay.
Is JW Marriott San Francisco Union Square located near the city center?
Yes, it is 0.7 miles away from the center of San Francisco.
Are any cleaning services offered at JW Marriott San Francisco Union Square?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at JW Marriott San Francisco Union Square?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does JW Marriott San Francisco Union Square offer any business services?
Yes, it conveniently offers meeting rooms, a banquet room, and conference facilities.
Are there any historical sites close to JW Marriott San Francisco Union Square?
Many travelers enjoy visiting Alcatraz Island (2.8 miles), Golden Gate Bridge (4.3 miles), and City Lights Booksellers (0.7 miles).