We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
$25 Amazon.com Gift Card Get yours when you book a hotel on TripAdvisor and review your stay!

JW Marriott San Francisco Union Square

Show Prices
Certificate of Excellence
GreenLeadersSilver level
Book on TripAdvisor
Trusted partner. We work with to make your booking as easy as possible.
Secure payments. We use industry-leading practices to keep your information secure.
Enter dates for best prices
powered by PriceFinder
1 room
Check In Check Out
Please enter your travel dates to continue
Check Availability
Book on
or compare prices from up to 200 sites including:
Professional photos
JW Marriott San Francisco Union Square
View Map
{"widget":{"name":"ibex_photo_carousel","template":"ibex_photo_carousel__widget","dust":{"nav_controls":"ibex_photo_carousel__nav_controls"},"moduleList":["handlers","shims"],"divClasses":"prw_rup prw_ibex_photo_carousel","js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))","shims":"(ta.prwidgets.getjs(this,'shims'))"}},"containerClass":null}
Add Photo Write a Review

1,603 Reviews from our TripAdvisor Community

Traveler rating
Traveler type
Time of year
Language
  • More
Showing 1,470: English reviews
San Francisco
Level Contributor
57 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

Just a block off Union Sq, this was a great place to stay for a recent visit to San Francisco. The room has a nicely separated bathroom, with walk in shower and tub. The hotel seemed to be in pretty good shape. The Lounge left a little to be desired compared to some JWs, but it got me started for... More 

Helpful?
Thank vox-sf
Dallas, Texas
Level Contributor
21 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 stars Reviewed 3 days ago NEW via mobile

The JW is in a great location to reach all the popular spots n SF. Comfortable room, nice lobby. The service was not up to par with other JW sites. Booked through the Marriott app and the hotel did not have accurate information and thought we were leaving after 1 night when we had booked 4 nights. Not a great... More 

Helpful?
Thank Alison D
Chicago, Illinois
Level Contributor
45 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

City hotel so rooms are not large, but still comfortable. Check-in was quick and easy. Front desk personnel very helpful and accommodating. Disappointed that the lounge is not open during weekends. Good location.

Helpful?
Thank Barb K
Level Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

Excellent hotel centrally located. Great service, beautiful views and very convenient location. Nice for the higher end business traveler. A bit pricey but worth it. Staff was wonderful and very accommodating.

Helpful?
Thank Weworks
eastchester
Level Contributor
42 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
3 of 5 stars Reviewed 3 days ago NEW via mobile

Stayed one night recently on business. Hotel is nice and is centrally located but not really up to the JW label. Rooms were dated and a bit worn. Staff was friendly and accommodating. I was not happy with the fact that the executive center closes at 10 am on Friday and does not reopen until Monday morning.

Helpful?
Thank mangmail
alex9297, Front Office Manager at JW Marriott San Francisco Union Square, responded to this review

Good Evening mangmail, Thank you for taking the time to share your feedback in regards to your recent stay with us. We genuinely appreciate hearing your kind words about our staff! Please rest assured that your comments on the room condition will be passed along to our improvement teams to ensure they are taken into consideration moving forward. Should you... More 

Williamsburg, Virginia
Level Contributor
337 reviews
91 hotel reviews
common_n_hotel_reviews_1bd8 149 helpful votes
1 of 5 stars Reviewed 3 days ago NEW

We are rating this hotel low because it is a J. W. Marriott and we expect more from a hotel at this level. We have had better experience from lessor category Marriotts. We are Lifetime Platinum Elite members and were treated as if we weren't. Here goes: * Lounge closed on Saturdays and Sundays. Thats ok if they gave us... More 

Helpful?
2 Thank BonVoyage555
Level Contributor
62 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
4 of 5 stars Reviewed 4 days ago NEW via mobile

We stayed at the hotel for three nights. The rooms are nice and the location just off union square. The property itself is faultless in its decor and has a pleasant ambience. I was disappointed by the service particularly at check in and check out. I found the staff unhelpful and I guess having the lobby at level 3 and... More 

Helpful?
Thank Sanjay C
los angeles
Level Contributor
176 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 73 helpful votes
3 of 5 stars Reviewed 4 days ago NEW

I reserved a room at the JW Marriott, only to learn that the conference I attended was at the nearby Marriott Marquis. The Marriot Marquis was willing to switch over the reservation at the same room rate, but the JW Marriott refused to allow the transfer, insisting upon a cancellation charge if I switched the reservation. Also, when I scheduled... More 

Helpful?
Thank hbkim62
alex9297, Front Office Manager at JW Marriott San Francisco Union Square, responded to this review

Dear hbkim62, Thank you for taking the time to submit your feedback in regards to your recent stay with us. As we are always striving to anticipate needs and leave guests with memorable hotel experiences, it is so disappointing to hear we fell short of our goal during your stay. Please rest assured that your comments on our staff have... More 

Level Contributor
17 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

Great central location. Hotel was clean and modern. Bed was soft and wonderful after a long day of sightseeing. Union Square is perfect - shopping, restaurants, close to China Town and other areas of interest. The sightseeing bus goes right past here multiple times a day,, the free Presidio shuttle stops here and the cable cars stop here too! The... More 

Helpful?
Thank Julia S
London, United Kingdom
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
3 of 5 stars Reviewed 6 days ago NEW

The hotel was okay-ish in general...about what you expect from a decent hotel in the heart of the city. The location is brilliant - Union Square is next door and there are a lot of food & shopping options nearby. The concierge was very helpful and booked private tours for us for day trips from SF. In particular, the service... More 

Helpful?
Thank Shaa123
alex9297, Manager at JW Marriott San Francisco Union Square, responded to this review

Dear Shaa123, Thank you for the wonderful comments about the concierge staff! We strive to ensure your stay with us is flawless, I see we have fallen short in this case. Please accept my apology for the issues you incurred during your stay. Rest assured we are working to ensure the issue does not occur again. We hope you will... More 

Questions? Get answers from hotel staff and past guests. Ask a question

714 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All Traveler Photos (419)
Viewed
Room/Suite (104)
Viewed
Bathroom (75)
Viewed
Hotel & Grounds (61)
Viewed
View from Room (36)
Viewed
Dining (9)
Viewed
Business Center/Function Rooms (2)
Viewed
Other (132)

TripAdvisor Photos: Professional photos exclusively commissioned by TripAdvisor

Viewed
All TripAdvisor Photos (255)
Viewed
Amenities (58)
Viewed
Double Deluxe (9)
Viewed
Executive Room (13)
Viewed
Junior Suite (13)
Viewed
Dining (25)
Viewed
Standard Room (74)
Viewed
The Hotel (63)

Management photos: Courtesy of the property manager

Viewed
All Management Photos (40)
Viewed
Business Center/Function Rooms (4)
Viewed
Room/Suite (16)
Viewed
Dining (5)
Viewed
Hotel & Grounds (9)
Viewed
Other (6)
Check In Check Out
Hotels you might also like...
Travelers also viewed these San Francisco hotels
Union Square
San Francisco Marriott Union Square
Union Square
Grand Hyatt San Francisco
Grand Hyatt San Francisco
#35 of 236 in San Francisco
4.0 of 5 stars 3,836 reviews
Union Square
The Westin St. Francis San Francisco on Union Square
Show Prices
Show Prices
Show Prices
SoMa
San Francisco Marriott Marquis
San Francisco Marriott Marquis
#52 of 236 in San Francisco
4.0 of 5 stars 3,735 reviews
Union Square
Taj Campton Place
Taj Campton Place
#11 of 236 in San Francisco
4.5 of 5 stars 857 reviews
Union Square
Hotel Nikko San Francisco
Hotel Nikko San Francisco
#37 of 236 in San Francisco
4.0 of 5 stars 3,325 reviews
Show Prices
Show Prices
Show Prices

Staying in Union Square

Neighborhood Profile
Union Square
Originally home to rallies supporting the Union Army in the Civil War, this grand square has become the city's premier shopping and entertainment district containing the largest number of upscale department stores, chic boutiques, art galleries and theaters in the city. It's a large open area where tourists and locals gather, watch cable cars and crowds go by, enjoy a snack, or plan their day of shopping and sightseeing, If feeling the pulsating energy of the city is on your agenda, Union Square is the place to soak it in.
Explore this neighborhood
Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Restaurant
  • Room Service
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
GreenLeadersSilver level
About the property
  • Wheelchair access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Paid Wifi
  • Paid Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Center with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities

Additional Information about JW Marriott San Francisco Union Square

Address: 515 Mason St, San Francisco, CA 94102-1226 (Formerly Pan Pacific Hotel)
Location: United States > California > San Francisco > Union Square
Price Range: $254 - $595 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — JW Marriott San Francisco Union Square 4*
Number of rooms: 337
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Expedia, Hotels.com, Hotwire, Odigeo, Travelocity, Agoda, Priceline and Jetsetter so you can book your JW Marriott San Francisco Union Square reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Jw Marriott San Francisco Union Square Hotel San Francisco
San Francisco Jw Marriott
Marriott San Francisco
San Francisco Marriott
Pan Pacific Hotel San Francisco
Hotel Style:
#32 Business Hotel in San Francisco
#35 Romantic Hotel in San Francisco
#37 Green Hotel in San Francisco
#37 Luxury Hotel in San Francisco
#51 Family Hotel in San Francisco
Is This Your TripAdvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.
Claim Your Listing
Enter dates for best prices
Check In Check Out
Price Your Stay