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The Donatello

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501 Post Street cross street - Mason Street, San Francisco, CA 94102-1228
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Traveler (661)
360
Panoramas (6)
Room & Suite (270)
What is Travelers’ Choice?
Tripadvisor gives a Travelers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travelers and are ranked within the top 10% of properties on Tripadvisor.

About

#46 of 250 hotels in San Francisco
Location
Cleanliness
Service
Value
Travelers' Choice
GreenLeaders Silver level
FIVE-TIME WINNER OF THE CERTIFICATE OF EXCELLENCE! Located in the heart of San Francisco's fashionable shopping and theater district by Union Square is the spacious Donatello. Settle into tastefully appointed rooms and enjoy the top floor fitness center, with a whirlpool spa and private saunas, which provides the perfect retreat after a day exploring the city. You can take a cable car up and down San Francisco 's colorful neighborhoods or explore the many streets of Chinatown. And when you work up an appetite in a city know for its cuisine, the Zingari Ristorante, located onsite, is a Northern Italian feast for the taste buds. Fully experience fine dining, theater and shopping in San Francisco at our luxurious retreat in the exciting City by the Bay-a San Francisco getaway perfect for romance, leisure and business travel.
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Property amenities
Valet parking
Free High Speed Internet (WiFi)
Hot tub
Fitness Center with Gym / Workout Room
Bar / lounge
Evening entertainment
Nightclub / DJ
Pets Allowed ( Dog / Pet Friendly )
Paid private parking on-site
Wifi
Sauna
Restaurant
Business Center with Internet Access
Meeting rooms
Spa
Massage
Rooftop terrace
Baggage storage
Concierge
Newspaper
Non-smoking hotel
Shops
Sun terrace
ATM on site
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
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Room features
Room service
Safe
Sofa
Iron
Coffee / tea maker
Kitchenette
Flatscreen TV
Bath / shower
iPod docking station
Complimentary toiletries
Hair dryer
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Room types
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Centrally Located
Family
Languages Spoken
English, Spanish, Chinese, Filipino

Location

Full view
100Great for walkers
Grade: 100 out of 100
319Restaurantswithin 0.3 miles
123Attractionswithin 0.3 miles
2939Reviews92Q+A100Room tips
Traveler rating
  • 1,549
  • 1,098
  • 197
  • 65
  • 30
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Popular mentions
Richard W wrote a review Sep 1
Penn Valley, California642 contributions291 helpful votes
We stayed here using time share points and it was a pleasant surprise! The location is just one block off of Union Square and The Mark Hopkins Hotel on Russian Hill is a short walk ( uphill ). Parking rates are the best in the city from our experience- $ 50/ day vs. $75/day . There is a very nice atrium on the roof, fitness center and hot tub along with gender specific locker rooms. The room was clean, quiet and the entire hotel has been recently renovated. Each room has an independent heat/air conditioning unit with useable controls. Due to Covid house keeping was on request and at additional cost $130/time, however, you can request items like towels, coffee, soap, etc from the desk and get a quick response. The on site restaurant, Zingari, is EXCELLENT and has a section with live jazz nightly!! I highly recommend this hotel.
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Date of stay: August 2021
Location
Service
Sleep Quality
Room Tip: Don't worry about views, but request an upper level south side room for quiet.
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Response from Wyndham Destinations, Owner at The Donatello
Responded 3 weeks ago
Thank you for leaving a review of your stay with us at The Donatello. We are glad to hear you enjoyed your unit during your stay, as well as the onsite amenities, and we hope to see you again soon.
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ArekT wrote a review Aug 2021
San Diego, California19 contributions51 helpful votes
Resort was clean and nice. I didn't like very much how they lobby and registration desks look like. This registration desk reminded me of Motel 6. Resort was quite empty. No activities. Club 15 was dead, and there is not much of a gym. The best thing about the resort is location. I can't think of anything else worth mentioning.
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Review collected in partnership with RCI
Date of stay: August 2021
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
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Response from Wyndham Destinations, Owner at The Donatello
Responded 4 weeks ago
Thank you so much for leaving your review. We are glad you enjoyed the convenient location of The Donatello, as well as your unit. We will ensure your comments reach resort management so we may continue to improve in the future. We hope to see you again soon.
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Odyssey07547059218 wrote a review Aug 2021
San Diego, California1 contribution
The Donatello is only a block from Union Square and cable car stop. Chinatown is within walking distance. All the staff were great and the rooms were large and comfortable. I would highly recommend this hotel.
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Review collected in partnership with RCI
Date of stay: August 2021
Value
Rooms
Location
Cleanliness
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Response from Wyndham Destinations, Owner at The Donatello
Responded 4 weeks ago
We are so glad to hear you enjoyed your stay with us at The Donatello. Our team works diligently to make your stay wonderful, so we love to hear from our guests. Thank you so much for leaving your review, and we hope to see you again soon.
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RexJoe wrote a review Aug 2021
Portland, Oregon264 contributions15 helpful votes
Very good location if you want to be in middle of town and close to Market street, the hub of all transportation. Short walk to Chinatown and at edge of tenderloin (so walking home be careful, take a taxi/uber/lyft). Happy with the room and rooftop view. We stayed here as a timeshare trade and got roped into the presentation. Normally i don't do those but the 'gift" was worth it and time seemed to work for us. Of course we don't' fall for the trap of buying more and i would say to anyone when they promise a hour get up and leave after a hour. I kept eye on the time and promptly left at 11 after hour was up, and being late for a set up does not count .
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Review collected in partnership with RCI
Date of stay: July 2021
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Location
Cleanliness
Service
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Response from Wyndham Destinations, Owner at The Donatello
Responded Aug 12, 2021
Hello, we are so glad to hear you enjoyed your stay and the location of the resort. Thank you for leaving your review, and we hope to see you again soon.
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Chez_Rubenstein wrote a review Jul 2021
Garnerville, New York74 contributions29 helpful votes
Check in was good. Staff was nice. We stayed a week in July 2021. You are very near Union Square, right across from the JW Marriott. For some reason, there is no housekeeping during your stay. I am a fan of alternate day housekeeping or housekeeping on demand, but I'm not a fan of no housekeeping for a week. We had to use a laundry bag to house our extra garbage that wouldn't fit in the two little bins. There is a cool rooftop, on which you can hang out. It's too bad there isn't a bar or something up there. We would have also have appreciated some type of public coffee / tea in a public area. All-in-all, we were happy with our stay and would have booked again if we were to do it again.
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Date of stay: July 2021
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PRICE RANGE
$145 - $427 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
donatello hotel san francisco, donatello san francisco, the donatello
LOCATION
United StatesCaliforniaSan FranciscoDowntown San Francisco / Downtown / Theater District / Union Square / Lower Nob Hill
NUMBER OF ROOMS
94
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Frequently Asked Questions about The Donatello
Which popular attractions are close to The Donatello?
Nearby attractions include San Francisco Urban Adventures (0.3 miles), Marrakech Magic Theater (0.2 miles), and San Francisco Playhouse (0.06 miles).
What are some of the property amenities at The Donatello?
Some of the more popular amenities offered include free wifi, an on-site restaurant, and a lounge.
Which room amenities are available at The Donatello?
Top room amenities include a kitchenette, a flat screen TV, and a sofa.
What food & drink options are available at The Donatello?
Guests can enjoy an on-site restaurant and a lounge during their stay.
Is parking available at The Donatello?
Yes, paid private parking on-site, paid private parking nearby, and paid public parking nearby are available to guests.
What are some restaurants close to The Donatello?
Conveniently located restaurants include Tacorea, Lapisara Eatery, and Liholiho Yacht Club.
Are there opportunities to exercise at The Donatello?
Yes, guests have access to a fitness center and a sauna during their stay.
Is The Donatello located near the city center?
Yes, it is 0.7 miles away from the center of San Francisco.
Are any cleaning services offered at The Donatello?
Yes, dry cleaning and laundry service are offered to guests.
Does The Donatello offer any business services?
Yes, guests have access to a business center and meeting rooms during their stay.
Which languages are spoken by the staff at The Donatello?
The staff speaks multiple languages, including English, Spanish, Chinese, and Filipino.