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Kimpton Sir Francis Drake Hotel

Traveler (1174)
Room & Suite (519)
Videos (1)

About

#136 of 241 hotels in San Francisco
Location
Cleanliness
Service
Value
GreenLeaders Gold level
Kimpton Sir Francis Drake Hotel, housed in a landmark building in the heart of Union Square, is quintessential San Francisco: exciting, romantic, timelessly elegant and unique. The ornately decorated lobby, old-world hospitality, and Tom Sweeney, the hotel's infamous Beefeater doorman, transport you to another time and place. The legendary Starlight Room, the adjacent Scala's Bistro and unmatched hospitality complete the picture to create an unforgettable San Francisco experience.
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Property amenities
Restaurant
Room service
Fitness Center with Gym / Workout Room
Bar/Lounge
Free High Speed Internet (WiFi)
Banquet Room
Business Center with Internet Access
Concierge
Conference Facilities
Dry Cleaning
Laundry Service
Meeting rooms
Multilingual Staff
Non-smoking hotel
Pets Allowed ( Dog / Pet Friendly )
Wheelchair access
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Room features
Air conditioning
Minibar
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Historic Hotel
Centrally Located
Hotel links
Visit hotel website
Special Offer:Weekend Savings
Hotel deals

Location

Full view
100Great for walkers
Grade: 100 out of 100
330Restaurantswithin 0.3 miles
146Attractionswithin 0.3 miles
Neighborhood
Union Square
Originally home to rallies supporting the Union Army in the Civil War, this grand square has become the city's premier shopping and entertainment district containing the largest number of upscale department stores, chic boutiques, art galleries and theaters in the city. It's a large open area where tourists and locals gather, watch cable cars and crowds go by, enjoy a snack, or plan their day of shopping and sightseeing, If feeling the pulsating energy of the city is on your agenda, Union Square is the place to soak it in.
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3,815Reviews
42Q+A
100Room tips
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Gorgeous lobby harkens to the golden age of San Francisco. The rooms are updated. There are dates but we noted they have no little fridges or coffee machines. The lobby hosts a wine hour daily and has non alcoholic lemonade available for non drinkers so the lack of a coffee machine was not noticed. Plus there’s a Starbucks in the building along with a restaurant that has free coffee in the morning. Super central location on union square. Close to shopping and all transit. Easy walking. Front desk staff were extremely friendly and helpful to us. I was not a fan of the restaurant to be honest. It’s kind of tired looking and super expensive for what it is. The service is akin to a diner so the whole effect is a bit of a mess. We went once and didn’t enjoy it but there are plenty of places around where you can overpay for mediocre dinners in San Francisco
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Response from _sirfrancisdrake_sf, General Manager at Kimpton Sir Francis Drake Hotel
Responded yesterday
Thanks Vanps3! We're glad you enjoyed your stay. We have shared these constructive notes with our Scala's Bistro team. We appreciate you coming to visit and sharing your experience. Hope to have you back again soon! -David
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I recently stayed at this property to attend a conference in San Francisco. I am a Spire Elite member with IHG, and also have a very mild dust allergry. I arrived late and went straight to bed, but when I woke up I was extremly congested. This happens at hotels because of the dry air, but it was much worse than usual. When I went in to use the bathroom, and saw the air vent (see picture). It clearly hadn't been cleaned in months, and was incredibly disapppointing to see for a premium hotel. I realise it is an older hotel, and in general is going to be dustier than the average hotel, but there is no excuse for letting that kind of dust build up in a vent. It is a health hazard, and should come with a disclaimer for people with dust allergies. I brought this to the attention of the hotel staff who had it cleaned ASAP, but it should never have gotten to that level in the first place - that is MONTHS of build up. Had there been any chance of me getting another room at another hotel, I would have moved - it was not a great experience. I highly caution staying here if you have a dust allergy, even just a mild one.
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I've read here on previous reviews that the reception staff and pretty unfriendly and unhelpful, but I thought maybe a pleasant approach would be mirrored. I booked through hotels.com and made a change as when I realised I'd booked the wrong room… which was immediately. As this was a non-refundable deal with Hotels.com, they called the hotel to change the booking and in doing so I got a new booking number. However when I got to the hotel the gentleman at check in waved my booking about saying I hadn't booked through them as if that was a crime. He completely ignored the new booking number. So I got a room that we didn't ask for. I would have kicked up there and then but we were tired from a long journey. On the way to the room there were two cleaning ladies actually sitting on the corridor floor chatting! That says a lot about how the place is run! The drab corridor was stinking of cigarettes and when we entered the room it was no better, so I then asked to be moved. Even though we were moved to a different floor it was still stinking of cigarettes but again I just gave up because we were tired. However, they actually put us in a room with a double bed...despite us paying for a queen with a view of Union Square! I only realised when it was too late so had to wait for the morning when I went downstairs and gave them the option of putting us in a room that we paid for or refund our money and we’d go next door to the Hyatt….which was offering cheaper accommodation. At reception, I spoke to a lovely man called Leif - who is an asset to that hotel! Speaking as a business woman I feel he should be the manager! He has a real professionalism about him and a way of making you feel like you matter. Although I asked to speak to the manager Leif was sent back to take me to a larger room with a view that I’d originally paid for extra window. So no communication with the manager despite him being in the office next to the reception, until I came down to thank them for moving us and he happened to be behind the reception area. However, I checked on the website to see the prices and in reality I had paid the price for the best room in the hotel so I really do not know why the check-in staff were so rude and ignorant to us in the first place. They really need to change their attitude badly! One lovely gesture is that you can have free wine from 5pm to 6 pm daily at Starlight room which offers great views across the city. You can’t sit at the bar for the free wine though. You must sit at tables at the far end with black table clothes which don’t really fit in with the place. Completely un-atmospheric. It put me in mind of being in a restaurant that has cleared up and left the cloths on the table ready to be taken away. Maybe lose the tablecloths and have nicely polished tables to compliment the scene. The draw is the free wine though, but despite offering the free wine we only had it once as would much prefer to perch at a bar if we wanted to. The bar staff up there are very friendly and welcoming. Couldn’t fault them at all, but I don’t see the pull on it in the evening as the music is so loud you cannot have a conversation. It’s fine if you just want to dance. Bar Drake. Despite this being a fabulous looking bar on the ground floor. The photos of it are the reason we booked the hotel in the first place! However, it only opens at 4.30 pm and closes at 10/11pm? What is the point of that if you want to go out for a meal and not end the evening too early? I’d much rather go to this bar to have a drink in the evening that go to a noisy bar upstairs. La Scala Restaurant: is very good and is the best part of this hotel. There’s atmosphere in there. In general, The hotel has an old fashioned feel to it with lots of history which we love. The rooms are a bit drab and unless you get a large room the bathrooms are tiny…but well equipped to be fair. The doormen dressed as Beefeaters were disappointing. There’s nothing about them except their uniforms. Maybe they’re sick and fed up of people asking for photos?! It has all the ingredients to make it a really great hotel. It’s my opinion it just needs somebody to manage it properly. We wouldn’t stay there again despite its great location. There are others about in the same area.
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Arrived to the hotel late night , with my son, as part of our Father's day weekend. this hotel was supposed to be the highlight of luxury stay in San Francisco. We expected nice accommodations, as i have a Spire Elite status with HIG, which usually means an upgrade. Not only did we get a standard room with a tiny bathroom, they failed to acknowledge my status. The hotel is totally outdated, no food or room service was available after 10pm. next day, received my bill, they charged SEVENTY DOLLARS for parking. No one alerted us to this the night before. Moreover, I had called the night before arrival, to make sure i had late check out, they did not even registered it in my records. Front desk manager was obnoxious. I would never stay there again, and it is not a service that is representative of the great HIG network as a whole.
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Our third visit to this interesting hotel, located in a prime position. Expensive yes, but a unique experience and quirky decor in the rooms. Great staff always ready to help. A daily Happy Hour free wine tasting was a nice touch. The Twilight Room bar (presently being upgraded) on the 21st floor has magnificent views ...certainly worth a visit. For those with a historic interest, there is also a secret 'Prohibition Room' from the hotel's early years...ask Concierge if you can see it. Our room No.1128 was a corner room with great views. It had a very comfortable king bed, but no fridge...we asked for and got gratus, a mini fridge. Also, free coffee is available early morning from the adjacent restaurant. Some wonderful Art Deco is to be enjoyed in the expansive lobby and vestibule areas.
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Response from _sirfrancisdrake_sf, General Manager at Kimpton Sir Francis Drake Hotel
Responded 1 week ago
Thanks for your continued support; Dreamer63300363863! Yes, we're doing a complete renovation of the Starlight Room... but no worries--- we'll keep the amazing views of the city just the way they are! And our nightly Wine Hour will be held on the Mezzanine while Starlight Room is dark. See you again soon on your next visit! -David
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PRICE RANGE
$181 - $544 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
kimpton san franciscosir francis drake hotel san franciscodrake francis sir
FORMERLY KNOWN AS
Sir Francis Drake Hotel
LOCATION
United StatesCaliforniaSan FranciscoDowntown San FranciscoUnion Square
NUMBER OF ROOMS
416
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