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Sheraton Fisherman's Wharf Hotel

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3,732 Reviews from our TripAdvisor Community

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Showing 3,100: English reviews
Leawood, Kansas
Reviewed yesterday NEW

The location is decent if you want to be near Fisherman's Wharf but the room and hallway decor is extremely funky, wasn't a fan. However the lobby was ok. I stayed here during Dreamforce a massive all-city convention so pricing was tough for a mid-grade property. Service was fine overall.

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Helpful?
Thank dfkcluv2travel
Kailua, Hawaii
Reviewed 2 days ago NEW

Centrally located in the Fisherman's Wharf area. Nice hotel, basic, no fridge or microwave. Good sized room. Easy access for walking the area. Pleasant staff. Paid parking, cheeper parking across the street, but no in and out.

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Helpful?
Thank lgatz
Michael H, General Manager at Sheraton Fisherman's Wharf Hotel, responded to this review

Dear Igatz, Thanks for the four star rating for your recent stay with us at Sheraton Fisherman's Wharf. We are happy to know that you enjoyed our central location, spacious room and pleasant staff members. Thanks for pointing out that the area parking lots do not allow in and out privileges. Since they charge by the 15-minute increment, leaving the...

Tampa
Reviewed 2 days ago NEW

Great stay! Very clean, well maintained property. The Sheraton is located in the perfect spot on the Wharf; close to all attractions and public transport. The staff went out of their way to help us during a fully booked weekend. A small bathroom is the only bad thing I have to say about the room we booked, but I'm 6'...

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Helpful?
Thank Kevinwodrich
Michael H, General Manager at Sheraton Fisherman's Wharf Hotel, responded to this review

Dear Kevin, It was nice of you to post this four star review of your stay at Sheraton Fisherman's Wharf. Thanks for pointing out our clean, well maintained facilities and the way our staff members treated you during your stay here. We are in the process of planning our next update and are looking at ways to expand the bath....

A TripAdvisor Member
Level Contributor
9 reviews
Reviewed 2 days ago NEWvia mobile

I had a guest from China, so needed a hotel with best location but also quiet enough to recover from the jet lag. Sheraton Fisherman’s Wharf delivered both and ABOVE & BEYOND. I read TripAdvisor reviews and worried about some of the comments regarding the noise and bed. I called the hotel and Maggie at the front desk was exceptional!...

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Helpful?
Thank A TripAdvisor Member
Michael H, General Manager at Sheraton Fisherman's Wharf Hotel, responded to this review

Dear Guest, You were amazing to post this five star review of your recent stay here at Sheraton Fisherman's Wharf. We appreciate your kind comments about Maggie and the extra steps she took to ensure a restful experience for you and your guest. It was certainly our pleasure to serve you. We'll keep reading and responding to our reviews. We...

paradise
Reviewed 3 days ago NEW

We returned to the Sheraton with our small dog. The staff is friendly and accommodating. The rooms are well maintained. Some 'delux SPG' rooms have refrigerators. It is quiet if the room is not on the street or the entry driveway. Not luxurious, but when in SF most people don't spend much time in the hotel. For those people, this...

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Helpful?
Thank daggertravel
Michael H, General Manager at Sheraton Fisherman's Wharf Hotel, responded to this review

Dear Dagger, We were glad that you and your dog had a nice time with us at Sheraton Fisherman's Wharf. Our staff does love both two and four-legged Guests. Thanks for the positive feedback about the extra amenities in our Deluxe rooms including a refrigerator, fancy music/docking station, large LED TV and extra bath amenities. It is especially heart warming...

Brisbane, Australia
Reviewed 4 days ago NEW

Most things about this place are just ok , the location saves it , you cannot get better position if after fishermans wharf area, it's second to none. Place really needs an overhaul though. It is quite noisy though , downside of the handy location I guess.

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Helpful?
Thank Tony W
Michael H, General Manager at Sheraton Fisherman's Wharf Hotel, responded to this review

Dear Tony, We really appreciate your great comment about our convenient location. Please note that we are planning our next round of upgrades next year. Hope you will be back to enjoy them. Sincerely, Michael Hirsch

West Pittston, Pennsylvania, United States
Reviewed 6 days ago NEW

Dirty, Outdated & overpriced!!! Bathroom looked as if used, Bed was definitely Layed Or Sleep In. Called Ft Desk No Help. $ 52.00. Self park in dark dingy underground garage. ( don't leave family alone there)

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Helpful?
Thank Mark F
Michael H, General Manager at Sheraton Fisherman's Wharf Hotel, responded to this review

Dear Mark, We are sorry that your stay was not as expected. We will certainly follow up. Sincerely, Michael Hirsch

London, United Kingdom
Reviewed 6 days ago NEW

While this hotel is in a good location , the service is terrible. I reported that the sink was back up, it took two days for someone to come fix it . The person doing the cleaning didn't report it . When the engineer came to fix it , he informed me it need to be snaked . Great !...

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Helpful?
Thank rosa g
Michael H, General Manager at Sheraton Fisherman's Wharf Hotel, responded to this review

Dear Rosa, We regret that there was some issues with your stay. Since snaking is a noisy procedure, waiting until most of the Guests are awake seems reasonable but we apologize that this was not better communicated. We thank you for your feedback. Sincerely, Michael Hirsch

Maun, Botswana
Reviewed 1 week ago

I have stayed at the Fisherman's Wharf before at a similarly priced hotel which is on the waterfront. I thought I would try something different. Mistake. The hotel is large and impersonal. The walk from the lift to the room is a 10 day hike by camel. Two things irritated me. The first was the apparent lack of free wifi...

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Helpful?
Thank NeilLMaun_Botswana
Michael H, General Manager at Sheraton Fisherman's Wharf Hotel, responded to this review

Dear Neil, Thanks for the feedback. We are glad that you found your room clean and comfortable and our location convenient to the waterfront and cable cars. Please note that Sheraton (as well as many other major chains) provides free in room wifi for its SPG Guests who book on our website. Also, parking here comparable to similar hotels in...

Los Angeles, California
Reviewed 1 week ago

This is a great hotel if you are looking to stay near Fisherman's Wharf. You are literally only a couple of blocks from the piers. The hotel...while not spectacular looking from the outside...was quite nice inside. It felt like it was recently renovated...as all the common areas and our room were very updated. We didn't try many of the amenities...so...

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Helpful?
Thank UsingCommonSense
Michael H, General Manager at Sheraton Fisherman's Wharf Hotel, responded to this review

Dear Sense, We truly appreciate this great review of your stay with us at Sheraton Fisherman's Wharf. Thanks for pointing out our convenient location, attractive decor and value received for the price. It was our pleasure to serve you. We look forward to welcoming you back. Sincerely, Michael Hirsch

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Staying in Fisherman’s Wharf

Neighborhood Profile
Fisherman’s Wharf
Packed with family-friendly entertainment, quality hotels, and good food, there's something for everyone at Fisherman's Wharf. From street performers and historic cable cars to art galleries and museums, a postcard-worthy photo is available on every corner. Bring your appetite: seafood lovers will be rewarded with Dungeness crab and sourdough bread bowls, while Ghirardelli Square will satiate anyone's sweet tooth after a day at Alcatraz and the Golden Gate Bridge. Don't forget to say hello to the adorable sea lions that make this neighborhood a true San Francisco treat.
Explore this neighborhood
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Amenities

Highlights
  • Pool
  • Room Service
  • Fitness Center with Gym / Workout Room
  • Restaurant
GreenLeadersSilver level
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Center with Gym / Workout Room
  • Restaurant
Room types
  • Non-Smoking Rooms
  • Accessible rooms
In your room
  • Air Conditioning
Internet
  • Public Wifi
  • Paid Wifi
  • Paid Internet
Services
  • Room Service
  • Business Center with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Breakfast Available
Official Description (provided by the hotel)
Sheraton Fisherman's Wharf Hotel is steps form Pier 39, Ghirardelli Square, Alcatraz Island, and the Cable Car lines. We have 9,000 sq ft of indoor/outdoor function space and 531 luxurious guest rooms ... more   less 

Additional Information about Sheraton Fisherman's Wharf Hotel

Address: 2500 Mason Street, San Francisco, CA 94133-1450
Location: United States > California > San Francisco > Fisherman’s Wharf
Price Range: $153 - $398 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Sheraton Fisherman's Wharf Hotel 4*
Number of rooms: 531
Reservation Options:
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Also Known As:
Sheraton San Francisco
San Francisco Sheraton
Sheraton Fishermans Wharf
Hotel Style:
#43 Green Hotel in San Francisco
#49 Luxury Hotel in San Francisco
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Questions & Answers

Here's what travelers have asked, with answers from Sheraton Fisherman's Wharf Hotel staff and other travelers.
28 questions
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Questions? Get answers from Sheraton Fisherman's Wharf Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Book Elsewhere”
 of 5 bubbles MarkF889, 6 days ago | Read review
“Find a different hotel”
 of 5 bubbles 702rosag, 6 days ago | Read review
“Stay on the top floor; the noise from the rooms above is very loud”
 of 5 bubbles UsingCommonSense, 1 week ago | Read review
“My room was facing the bay bridge, but you can also see the bus yard, but it wasn't noisy”
 of 5 bubbles pgdulce, 1 week ago | Read review
“Far from street, far from doors”
 of 5 bubbles JenB500, 1 week ago | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question
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