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Staypineapple, An Elegant Hotel, Union Square

580 Geary St, San Francisco, CA 94102-1650
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Guests1 room, 2 adults, 0 children
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Certificate of Excellence

About

Location
Cleanliness
Service
Value
Certificate of Excellence
Steps from Union Square, and newly re-imagined, Staypineapple San Francisco provides a metropolitan home base for your San Francisco adventures. A short walk from the Moscone Center, you will find world-class shopping, dining and entertainment just around the corner. Staypineapple San Francisco's expansive lobby offers plush, stylish seating for working or relaxing. And if you're looking for a quick bite or a leisurely cocktail, try Pineapple Bistro and Bar for a convenient and elegant option. Sophisticated and thoughtfully designed guest rooms offer a luxe retreat from the hustle and bustle of city life and an opportunity to enjoy quiet moments - alone or with that special someone. Say hello to posh comfort and timeless style when you Staypineapple in Union Square.
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Property amenities
Paid public parking nearby
Free High Speed Internet (WiFi)
Coffee shop
Bicycle rental
Bicycles available
Pets Allowed ( Dog / Pet Friendly )
Meeting rooms
Concierge
Parking
Free internet
Wifi
Public wifi
Internet
Non-smoking hotel
Doorperson
24-hour front desk
Dry cleaning
Laundry service
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Room features
Non-smoking rooms
Bathrobes
Air conditioning
Desk
Housekeeping
Coffee / tea maker
Flatscreen TV
Bath / shower
Safe
Telephone
Iron
Refrigerator
Complimentary toiletries
Hair dryer
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Good to know
HOTEL CLASS
HOTEL STYLE
Charming
Boutique
Languages Spoken
English, Spanish, Filipino
Hotel links
Visit hotel website
Offers & Announcements:Save up to 15% in Fall!
Hotel deals

Location

Full view
100Great for walkers
Grade: 100 out of 100
284Restaurantswithin 0.3 miles
84Attractionswithin 0.3 miles
1,116Reviews64Q+A100Room tips
Traveler rating
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Popular mentions
I stayed at the Staypineapple San Francisco for 6 nights in September 2019. I was very happy with the hotel upon arrival but that started to change the longer I was there and the more questions I asked about the faciliies. The decor of the hotel, the staff, etc, were all great. I can't fault them. My first concenr arose when I attempted to use the in-room screening facility, which Staypineapple advertiser on their website and via additional materials (cards, etc.) found in your room and it's on the TV home page when you first switch on. Unfortunately, however, this did not work. I was told by the facilities manager that there was a problem with Chromecast throughout the hotel and that this would not be fixed until Monday (I arrived on Saturday), which was not ideal. I could also not get any of the programme information on my TV for each channel, this was blank. I was told this was linked to the Chromecast issue but when the Chromecast was fixed I still could not get any programme information. Although they also advertise that their internet is fast (30mb), I never received a faster connection than around 5mb (I carried out serveral speed tests) and at times it was struggling to get above 1mb. This made streaming difficult so the Chromecast was almost useless, in the end. It was then that I asked about the fitness room. On their website and on the card in the room it mentions a fitness room but, unfortunately, there are no fitness facilities in the hotel. The gym that you can use is 4 blocks away, which, again, is not ideal. It was then upon checking out that I was told that I would be charged an additional $25 per night for these facilities, which in my view, were sub-par. Once again, however, the staff were great. This is not their fault.
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Review collected in partnership with this hotel
Response from RC5959, General Manager at Staypineapple, An Elegant Hotel, Union Square
Responded 3 days ago
Dear scottobrien8b, Thank you for taking the time to post a review on TripAdvisor. I was extremely disappointed to hear that your stay was less than satisfactory and compounded with the many IT issues that you faced amongst other incidents. Please do know that we take all issues quite seriously as well as feedback from our guests as imperative in our success to ensure that we are one recovering from any mishaps during a guest stay and two ensuring future stays are seamless and flawless as we hope for them all to be. You came to Staypineapple, an Elegant Hotel, Union Square to enjoy a 6 night stay with us and we failed to deliver that memorable getaway you deserved and I am truly sorry for this. We take pride in ensuring the integrity of our brand and product matches the level of service we instill in our team members to present to our guests daily especially with our on property amenities and delivering upon these amenities to our guests daily during their stay. Please reach out to me personally at the email below or my direct line as I would like to discuss your stay further if you might have the time. Sincerely, Ryan Cunningham General Manager 415.869.4105 rcunningham@staypineapple.com
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Hotel's Favorite
We stayed here for a week and never wanted to leave the room . The bed was perfect and the staff was wonderful. The coffee machine was very convenient and rooms were cleaned throughly if you ever wanted to leave😅. The snack of cupcakes and coffee are nice if you decided to stay in during the day .
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Review collected in partnership with this hotel
Response from Ken C, Front Office Manager at Staypineapple, An Elegant Hotel, Union Square
Responded Aug 4, 2019
Thank you for taking the time to write us an amazing review. We're you glad you found our room comfortable and never wanted to leave. Our Naked Experience is one of a kind and our guests love them we're glad you found it it perfect. We hope to see you again in the near future!
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Wonderfully friendly and informative staff. Great restaurants nearby. Amazing bedding and real cream for coffee in the fridge! Great location with super close transportation and dinning options nearby.
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Review collected in partnership with this hotel
Response from Kalpana M, Front Office Manager at Staypineapple, An Elegant Hotel, Union Square
Responded 4 days ago
Thank you for staying with and sharing your experience with us. We truly appreciate the compliments of our staff, room, and beds. Happy to know that you found our location for your advantage. Easy transportation is one of the best parts of staying in our area, it does not get any better with shopping and restaurants right outside our doors. Once again thank you for your wonderful feedback and hope to see you again on your next visit to San Francisco.
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Somewhat disappointed. Given that we are Canadian we had to pay 35% more. The value for money was below what we were expecting. Rooms were a little small, the view was horrific, air conditioning very noisy and heard everything happening on the terrace of the restaurant next door and the trucks at 6:00 in the morning. By the way hated the comforter, spent the night constantly putting it back on me. No free coffee in the morning or afternoon but I could run up to my room and make it for free (really!) Bar service was exceptionally slow. Finally I booked this hotel 6 months prior to my arrival. I had requested a higher floor away from the elevator. When I arrived I was told the only room available was on the 2nd floor next to the elevator. Really!!! How does this happen when you book 6 months before departure!!
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Review collected in partnership with this hotel
Based on the pricing I expected more, value was not there. I know it may be out of your control but the homeless population in the area significantly took away from the hotels value. The room was clean as was the rest of the hotel.
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Review collected in partnership with this hotel
Response from Ken C, Front Office Manager at Staypineapple, An Elegant Hotel, Union Square
Responded 1 week ago
Thank you for leaving us your honest review. We're glad you liked the cleanliness of your room and the rest of the hotel. We're sorry to hear our pricing did not meet your valued expectations. Due to high demand especially during convention season rates throughout the city does tend to fluctuate depending on availability which explains the higher rates in the recent weeks. While it is beyond our control it is our hope that the outreach services which currently help those less fortunate than ourselves continue to be of aid and assistance to those around Civic center and other such pockets around the City.
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PRICE RANGE
$233 - $850 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
best western hotel california, hotel california san francisco, best western san francisco, san francisco best western
FORMERLY KNOWN AS
Hotel Grace - A Piece of Pineapple Hospitality
LOCATION
United StatesCaliforniaSan FranciscoDowntown San Francisco / Downtown / Theater District / Lower Nob Hill
NUMBER OF ROOMS
93
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